USE THIS COURSE BOOK

WITH THE SUPLEMENTARY MATERIAL

“LISTENING”
 PREFACE

This book, English-1 (Revised), is primarily intended for the first semester

students of Sistem Informasi STMIK Prabumulih who need to improve their English

skills for daily communication use. Each of the units here contains list of useful

language, practical tasks, and grammar review to help the students communicate in

English.

Finally, it is fully expected that this book meets the need of the students and

help them communicate in a range of daily and study situatians.

Prabumulih, September 2017

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 TABLE OF CONTENTS

PREFACE ........................................................................................................ i
TABLE OF CONTENTS ................................................................................ ii

UNIT 1 Meeting people ......................................................................................... 1

UNIT 2 Class schedule ........................................................................................... 5
UNIT 3 Study habits and goals ........................................................................... 11
UNIT 4 Health ........................................................................................................... 15
UNIT 5 Travelling .................................................................................................... 20
UNIT 6 At an airport .............................................................................................. 26
UNIT 7 Hotel ............................................................................................................. 31
UNIT 8 Phone calls.................................................................................................. 37
UNIT 9 Food and eating out ................................................................................ 42
UNIT 10 Shopping ..................................................................................................... 47
UNIT 11 Tourism ....................................................................................................... 51
UNIT 12 Post office, bank, and bureux change ........................................... 55
UNIT 13 Talks and presentation .......................................................................... 61
UNIT 14 Seminars...................................................................................................... 67

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UNIT 1
MEETING PEOPLE

A. Introducing Yourself
1. Listen to conversations a and b. Write a or b next to the
correct picture (1 or 2).
1 2

2. Listen again and complete the sentences.

………. Jake.
………. Samantha.
………. Vladimir Petrov.
………. Yoko Shirai.

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3. Ask your classmates their names. Write their first names in the spaces
below. You can also ask them what city they are from.
First name City

B. Starting a conversation
1. Read the conversation starters (a-d) and match them to the
situations 1-4)
a. Terrible weather today, isn’t it? 1 On a train
b. Excuse me. Is anyone sitting here? 2 At a party
c. I’m looking forward to the weekend. 3 At work
d. Hi. Great music, isn’t it? 4 At a bus stop

C. Making small talk

1. Listen to Ang and Teresa have a conversation. Tick The

topics they talk about.
Work
Family
Home town
sport
Hobbies
Holidays
Wearther
gardening

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2. Listen and complete these questions

a. Where are you ....................?
b. What do you ....................?
c. Are you ....................?
d. Do you have any ....................?
e. Do you enjoy your ....................?
f. Do you have any plants for the ....................?

D. Saying Goodbye
Complete the conversations using the word below.
see good now bye
a. A: Bye for .................... .
B: OK. Bye. .................... you later.
b. A: .................... night. It was lovely to see you.
B: Thanks for coming. I hope you have a safe journey.
c. A: ...................., then. Have a good day.
B: Thanks, bye.

E. Grammar Review-To Be

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Exercise 1:

Complete the sentences. Use an artcicle (a or an)

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UNIT 2
CLASS SCHEDULE

Things you can say Things you might hear

A. Talking about your studies

1. Monika and Yuri are students at Westbrook International College.
Listen to them talk about their new class schedules. How many classes
is Monika taking this term? ……….
2. Listen again and complete Monika’s weekly schedule.

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3. Write the words in the correct order to complete these expressions.

a. Start? / When / course / the / does
……………………………………………………
b. In? / room / Which / is / it
…………………………………………………...
c. Classes / How many / there / are / a week?
………………………………………………………..
………………………………………………………..
d. Classes? / When / the / are
………………………………………………………..
e. The / course? / teaching / Who’s
………………………………………………………..

B. Listening to Announcements
1. Listen to Mrs Haver’s the course Administrator tell students about
some special guest lectures this month. Complete the chart.
2. Listen again. Who should go to …..
a. Dr Grimshaw’s lecture?
………………………………….
b. Mr Collin’s lecture?
………………………………….
c. Prof Kaminski’s lecture?
………………………………….

C. Understanding instructions
1. Listen to these teachers give homework assignments. Write
the number of each assignment (a-e) next to the correct topic.
….. The Future of the English Language
….. How to be a successful language learner
….. Grammar and promunciation
….. Language Development
….. Language and Culture

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2. Listen again and complete each assignment.

D. Making Arrangements
Listen to Mike speak to his supervisor, Dr Gupta. Answer the
questions.
a. What assignment can’t he do on time?
………………………….
b. Why can’t he meet the deadline?
………………………….
c. When will he start work?
…………………………
d. What new deadline does Dr Gupta give?
………………………..

E. Apologizing
1. Look at this extract from the conversation between Mike and Dr.
Gupta. Underline the expression that Mike uses to apologize.
Mike: I’m sorry, but I don’t think I can hand mid-term report
in on time.

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Dr Gupta: I see. Why not?

Mike: I’ve been ill this week and I couldn’t do any work.
2. You can also use the expressions in bold to apologize.
I’m very sorry, but I haven’t done the homework.
I’m really sorry, but I haven’t finished the report yet.
I’m afraid that my assignment will be late.

F. Asking for permission

1. Look at these ways of asking for permission. Tick the most

informal expression.
a. Could I hand my essay in tomorrow? …..
b. Would next Friday be OK? …..
c. Can I give it to you next week? …..

2. Write the words in the correct order to make questions asking for
permission.
a. Hand / report / my / I / Could / in / on / Tuesday
……………………………………………………………………. ?
b. OK / Monday / be / Would
……………………………………………………………………. ?
c. I / give / homework / to / you / my / Can / tomorrow
……………………………………………………………………. ?
d. Hand / in / project / Could / I / my / week / next
……………………………………………………………………. ?
3. Number each line of the conversation in order (1-6).
..... Yes, what is it?
….. Would Friday be OK?
….. Excuse me. Mr Gaffrey?
….. I’m very sorry but I haven’t done the report yet.
….. Yes, that’s all right. But no later than Friday, please.
….. I see. So when can you hand it in?

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G. Grammar Review: The Simple Present Tense & The Simple Future Tense
a. The Simple Present Tense

Exercise:

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b. The Simple Future Tense

Exercise:

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UNIT 3
STUDY HABITS AND GOALS

Things you can say Things you might hear

1. My aims is to to study English at 1. What sort of things do you want to
university. listen to?
2. My dream is to study in the UK. 2. I think it’s important to watch
DVDs in English.
3. My ambition is to work for an
3. First, you need to set some goals.
international company. 4. Stop and think about your
4. My main goal is to talk to foreign learning.
visitors.
5. I need to understand lectures in
English.

A. Advice Session
1. Nigel is Mayuki’s English teacher. He gives Mayuki advice about
how she can improve her English outside the classroom. Listen and
tick (v) what they talk about.

Reading
listening
writing
speaking
vocabulary
pronounciation
grammar

2. Look at how Nigel gives Mayumi advice on how to improve her

listening.
a. I think it’s important to watch DVDs in English.
b. What some students find really useful s is to watch part of a
movie.
c. Why not listen for general meaning only?
d. You could listen again.
3. Maria is learning English. Give her some advice on how to improve
her by watching DVDs in English..
Example: a

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You say: You could watch DVDs English.

Example: b
You say: I think it’s important not to listen for detail the first time.
a. Could / watch DVDs English
b. Important / not / listen for detail the first time
c. Why / watch five / ten minutes / movie
d. First time / listen / I think / important / listen / general
impormation
e. Impormation / not use / subtitles / first time
f. Second time / listen / could / try / understand more detail
g. What some students / useful / use / subtitles
h. Fourth time / why / listen / new words
4. Now give Maria some advice on how to improve her speaking. Use
your own ideas and the ideas below.
Example:
You say: I think it’s important to talk a lot.

How to improve your speaking

1. Talk a lot
2. Ask lots of questions
3. Don’t worry about mistakes
4. Join a conversation group
5. Talk to yourself
6. Record yourself speaking and then listen to it

B. Learning Outside the Classroom

1. Nigel talks to Mayuki two weeks later. Listen to their
conversation.

1. What does Nigel talk about? Listen and tick a,b or c.

a. The study Mayuki has done in the last two weeks
b. Mayuki’s progress
c. What Mayuki can do to improve her English

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2. What are Mayuki’s learning goals about? Tick a, b or c.

a. Work
b. Personal life
c. Both

2. Look at the expressions in bold Mayuki uses to talk about her goals.
a. My main goal is to talk to foreign visitors easily when they visit
our company.
b. I need to talk about my job.
c. I want to talk to people when
d. I go overseas on holiday.

3. What are the goals of the students below? Talk about them.
Example: a
You say: Lucia’s dream is to study at university in the US.
a. Lucia: study / university / the US (dream)
b. Omar: understand lectures / presentations / English (goal)
c. Stefan: speaking English / phone / (need)
d. Li-Ying: write essays / English (want)
e. Katerina: speak English / work (aim)

C. Grammar Review: Modal Auxiliaries

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Exercise:

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UNIT 4

HEALTH

Things you can say Things you might hear

A. Health problems
1. Listen and complete these conversations.
a.

What’s the ……………….. ?

I don’t ……………….. very well. I’ve got a bad ……………….. .

Oh, dear. I’m ……………….. to hear that.

b.

……………….. wrong?

My back ……………….. .

……………….. you!

c.

Are you ……………….. OK?

Not really. I think I’ve got a ………………..

I hope you feel ……………….. soon.

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2. Listen and check. Then look at the conversations.

Find three expressions to write in each column below.
Asking about Explaining a heart Showing sympathy
someone’s health problem
What’s the matter

B. Talking about Health Problems

1. You can use these expressions to show sympathy when
someone is ill.
Oh, dear. I’m sorry to hear that.
Poor you! How awful.
I hope you feel better soon.

2. Listen to these six people tell you about a health problem.

Reply to each person, showing sympathy.
Example:
You hear: a
I walked home last night in the rain and now
I have a really bad cold.
You say: Oh dear. I’m sorry to hear that.

3. Complete each sentence using should or shouldn’t.

When you feel very ill you …

……………….. See a doctor.

……………….. Take some medicine.
……………….. Continue to work.
……………….. Go home and rest.

To keep healthy you …

……………….. Drink lots of water.

……………….. Smoke.
……………….. Eat fresh fruit and vegetables.
……………….. Exercise regularly.
……………….. Eat a lot of fried food.

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C. At the chemist’s
1. You can use the expressions in bold to ask about medication
at the chemist’s.
Have you got something for sunburn?
How many tablets should I take?
What have you got for a headache?
How much cream should I use?
How often should I use the cream?
2. Look at the pictures. Imagine you are at the chemist’s and you
have these health problems. Ask for medication.
Example: a
You say: Excuse me. Have you got something for toothache?

3. Imagine you are at the chemist’s. Listen to the chemist and use
the ideas below to have conversations.
Example:
You hear: a
Hello. Can I help you?
You say: Yes. Have you got something for backache?
You hear: Yes, you can try this cream. It’s very good.
You say: OK, great. How much should I use?
You hear: Just a small amount, twice a day.
a. Backache / how much?
b. A sore throat / how many?
c. A temperature / how often?
d. A cough / how much?
e. Sunburn / how much?

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D. At the Doctor’s

Imagine you are at the doctor’s, and the doctor is giving you
advice. Listen to three doctors and tick True or False.

a True False
1 You’ve got a bad cold.
2 You should take two tablets twice a day.
3 You should drink lots of water.

b
1 The doctor is not sure why have backache.
2 You should put some cream on every
morning.
3 You should go back to the doctor’s in two
weeks.
c
1 You’ve got the flu.
2 You should stay in bed and rest.
3 You shouldn’t work for three days.

E. Grammar Review: Adjective

Exercise:

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UNIT 5

TRAVELLING

Things you can say Things you might hear

A. At the train station

1. Stephen is buying a ticket at Singapore airport. Complete the
conversation using these questions.
Can I have a single to the city centre, please?
How long does it take?
What time’s the next train?
Which platform does it leave from?
Clerk: Next, please.
Stephen: a _______________________________
Clerk: A single? Of course, here you are.
Stephen: b __________________________________
Clerk: Usually about thirty minutes.
Stephen: c ________________________________
Clerk: The next train’s at 3.15.
Stephen: d _________________________________
Clerk: Platfrom 3. Over there.
Stephen: Thank you.
Clerk: You’re welcome.

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B. Times
1. Listen to announcements a-d and complete the information.

2. Listen to announcements e-j. Match each announcement (e-j) to

the correct time (1-6).

e. ..... f. ….. g. ….. h. ….. i. ….. j. …..

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3. Stacey works in South Africa. Look at her diary and listen to her
talk about her talk about her day. Write the times in the diary.

C. Following Directions
1. Listen to conversations a and b and complete these
directions.
a. You go ……………….. Nether Street and .................... .
b. You turn ………………. And go ……………….. the bank. The
subway’s ………………. .
2. Use the words below to complete the expressions for giving
directions.

miss along on far turn past

a. Go ……………….. this road.
b. ……………….. right/left by the traffic lights.
c. Go ……………….. the bank.
d. It’s ……………….. your right/left.
e. It’s not ……………….. .
f. You can’t ……………….. it.

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D. Asking for and Giving Directions

1. Underline the expressions you can use to ask for directions.
Excuse me. Where’s the bus station, please?
Excuse me. I’m lost. How do I get to the Art Museum?
Can I you tell me where the Beach Hotel is, please?
2. Rearrange the words to make questions asking for directions.
a. You / me / tell / where / library / Can / the / is / please
………………………………………………………………………………… ?
b. Get / to / city / How / I / Office / the / Information
……………………………………………………………………………….. ?
c. Tourist / Where’s / please / Office / the / Information
……………………………………………………………………………….. ?
d. The / hospital / me / tell / where / Can / please / you / is
………………………………………………………………………………… ?
3. Imagine you are lost. Ask for directions to these places.
Example: a
You say: Can you tell me where the cinema is, please?
a. The cinema
b. The train station
c. The internet café
d. The nearest supermarket
e. The Tourist Information Office

E. Grammar Review: The Simple Past Tense

a. Sentence Pattern
Statement ( + ) S + V2 + O
Negative ( - ) S + Didn’t + V1
Interrogative ( ? ) Did + S + V1
Example:

+ I worked yesterday She worked yesterday

-
?

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b. Time Signal
1. yesterday
2. last night
3. this morning
4. just now
5. last eek
6. last month
7. two weeks ago
8. last summer
9. two months ago
10. five hours ago

Exercise:

1. Change the sentences below into negative and interrogative forms.

1. ( + ) I drank a glass of milk this morning.
( - ) ____________________________________________

( ? ) ____________________________________________

2. ( + ) I slept well last night.

( - ) ____________________________________________

( ? ) ____________________________________________

3. ( + ) My mother made some cookies yesterday.

( - ) ____________________________________________

( ? ) ____________________________________________

4. ( + ) We had roast chicken for dinner last night.

( - ) ____________________________________________

( ? ) ____________________________________________

5. ( + ) She went home alone this morning

( - ) ____________________________________________

( ? ) ____________________________________________

2. Work in three. Create an interrogative sentence and then change into

statement and negative forms. Follow the model.

1. Pink : Did you do your homework last night?

Green : Yes, I did. I did my homework last night.

Purple : Green did her homework last night.

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2. Pink : Did you do your homework last night?

Green : No, I didn’t. I didn’t do my homework last night.

Purple : Green didn’t do her homework last night.

3. Stand and mingle with the rest of the students. Ask them questions
about things on the hand out. When you find someone can truthfully
say YES to a question, write down her/his name. But when you find
someone say NO, continue to another one till you can find one is the
hand out completely.

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UNIT 6

AT AN AIRPORT

Things you can say Things you might hear

A. At the check-in desk

1. Da-Ho is at London Heathrow airport. Before you listen to his
conversation at the check-in desk, look at the questions and
quess which words are missing.

a. Can I have your ……………….. and ……………….., please?

b. Did you ……………….. your ……………….. yourself?
c. How many bags are you ……………….. ?
d. Are there any sharp items in your ……………….. ?
e. Would you like an aisle seat or a ……………….. seat?

2. Now listen to the conversation and complete the questions in

Exercise 1.

3. Listen again and answer these questions.

a. When does the flight leave? ………………..
b. What Gate does Da-Ho need to go to? ………………..
c. What time should he go the gate? ………………..

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B. Providing information
1. You can use these expressions when you give something to
someone. Listen again to Da-Ho’s conversation and tick
the expressions you hear.
a. Here it is.
b. Here they are.
c. Here you are.
d. Here you go. (informal)

2. Imagine you are checking in at London Heathrow airport.

Listen to the check-in clerk and use the below to answer each
question. Use the expressions in Exercise 1 where possible.
Example:
You hear: a
Hello. Can I have your passport, please?
You say: Yes, here it is.

C. Going through Immigration

1. Da-Ho is arriving at Los Angeles International airport. He is
speaking to an immingration officer. Listen and number the
questions in the order you hear them (1-5).
………. Where are you going to stay?
………. What’s the purpose of your visit?
………. Where are you travelling from today?
………. How long are you going to stay in the country?
………. Do you have anything to declare?

2. Tick True or False for each statement. Then listen again

and check.

a. Da-Ho is in Los Angeles on True False

holiday.
b. He’s got a meeting tomorrow.
c. He has nothing to declare.
d. He’s going to stay with some
friends.
e. He’s going to stay for a week.

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D. Answering Questions
1. Look at some of Da-Ho’s answers to the immigration officer.
Where are you travelling from today?
From London.
Where are you going to stay?
At the Orlando Hotel.
a. Does Da-Ho use full sentences? YES / NO
b. Are his answers short? YES / NO
c. Are his answers clear? YES / NO

When you are giving information to an official, give short,

clear answers.

2. Imagine you are talking to an immigration officer. Use the

ideas below to answer the immigration officer’s questions.
Example:
You hear: a
Where are you travelling from today?
You say: From Cairo.

a. From Cairo b. business c. nothing

d Hilton Hotel e. Weeks
.
E. At the information desk
1. Underline the expressions you can to ask for information.
Excuse me. Where can I get a taxi, please?
Where can I hire a car?
Where can I find a bureau de change?
Where’s the bus station, please?
How can I get to the city centre?
Can you recommend a good hotel?
2. Match each expression (a-f) with a picture (1-6).
a. Straight ahead ….. d. Next to …..
b. On the left ….. e. On the right …..
c. Go up ….. f. Go down …..

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3. Imagine you are at an information desk at an airport. Use the

ideas below and ask for information.
Example: a
You say: Where can I get a bus to the city centre?

F. At the meeting point

1. Listen to two conversations at an airport Arrivals hall. Match
each conversation (a or b) to the correct picture (1 or 2).

2. Listen again to the language the people use. Make notes.

To greet each To make an To say thank

other offer you
Conversation a ……………….. ……………….. ………………..
Conversation b ……………….. ……………….. ………………..

G. Grammar Review: Yes/No Question with Be

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Exercise:

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UNIT 7

HOTELS

Things you can say Things you might hear

A. Making a reservation
1. Listen to these sentences. Who do you thinks is speaking? Tick
Receptionist or Guest.

2. Juan Carlos is travelling in Germany. He goes into a hotel in

Berlin to book a room. Listen to the conversation and
complete each question he asks.
a. How much is a ……………….. , please?
b. Do you have any ……………….. ?
c. Are the rooms ……………….. ?
d. Is ……………….. included?
e. How far is it to the ……………….. from here?

3. Now listen again and write the answer to each question (a-e).
a. ………. b. ………. c. ………. d. ………. e. ……….

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B. At the check in desk

1. Look at the conversations. Notice how the guest turns a

statement into a question to check details.
Guest: The room’s got a view, hasn’t it?
Receptionist: Yes, that’s right.
Guest: Breakfast is included, isn’t it?
Receptionist: Yes, that’s correct.

2. Make each statements a question by adding hasn’t it? Or isn’t

it?
a. It’s a double room, ………………..
b. It’s got a bath, ………………..
c. My booking is for three nights, ………………..
d. My room’s on the ground floor, ………………..
e. The room’s got a mini bar, ………………..
f. The check-out time is eleven o’clock, ………………..
g. The room’s got a TV, ………………..

3. Number each line of this conversation in order (1-5).

….. Thank you. It’s a non-smoking room, isn’t it?
….. Good. And breakfast starts at 6.30, doesn’t it?
….. Yes, 6.30, that’s right. Enjoy your stay.
….. Yes, that’s correct. All our rooms are non-smoking.
….. Here’s your room key. Your room is 254.

4. Imagine you are going to stay in a hotel. Use the ideas below to
check details about your booking.
Example: a
You say: It’s a non-smoking room, isn’t it/
a. Non-smoking room?
b. Breakfast included?
c. On the first floor?
d. Dinner starts at eight?
e. A single room?
f. Got a shower?

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C. Describing your room

1. Listen to four people each describe their hotel room. Match each
person (a-d) with a room (1-4).

2. Listen again. Write the comments (a-j) next to the person who
makes them.

a. It has a bath and a shower.

b. It’s a bit small.
Aiko ……………….. c. There’s also a hair dryer, and an iron and
ironing board.
d. There’s a nice view over the park.
Ulrike ……………….. e. The TV has lots of movie channels.
f. It’s pretty big and there’s a nice balcony.
Rashid ……………….. g. The bed’s huge.
h. I can make tea and coffee, too.
Marc ……………….. i. There’s a mini-bar.
j. The air-conditioning is really good.

D. Hotel facilities and services

1. John from London is checking into a hotel in Brazil. He asks
about facilities in the hotel. Listen to the receptionist and tick
the facilities that she mentions.

café Restaurant Swimming Fitness

pool centre
bar Gift shop Business Car parking
centre

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2. Listen again and tick True or False for each statement.

True False
a. Breakfast is from 7.30 to ten every
morning.
b. The café is next to the gift shop.
c. There is an Italian restaurant on the fourth
floor.
d. The bar closes at 2am.
e. The fitness centre is on the ground floor.

3. Read the questions that John asks. Then listen again to the
replies the receptionist gives. Write the number of each
question (a-f) next to the correct reply (1-6).
a. Do you have internet access here?
b. Can I have a wake-up call?
c. Is room service available?
d. When’s the check-out time?
e. Do you a laundry service?
f. Can I have a newspaper in the morning, please?

1 ………. 2 ………. 3 ……….

4 ………. 5 ………. 6 ……….

E. Dealing with problems

1. You can use the expressions in bold to complain about your
room.
Sorry to bother you, but there’s no towel in my room.
I’m afraid that the light in my room doesn’t work.
Sorry, but my room is too cold.

2. Now look at these problems and complain to the hotel

manager. Speak your answers.
a. There’s no hot water in your bathroom.
b. You asked for a room with a bath, but there is only a shower.
c. The television doesn’t work.
d. The bathroom is ditry and the toilet won’t flush.
e. You ordered a meal from room service an hour ago, but you are
still waiting.

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F. Grammar Review: Wh-Questions

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Exercise:

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UNIT 8
PHONE

Things you can say Things you might hear

A. Making A Call
1. Jennifer Ratby works in Los Angels. She is callaing danco computing and wats
to speak to three people. Listen and match the name of each person with the
reason for her call (a-c)

David a. To arrange meeting

Kevin b. To discuss rext year’s princes

Charles c. To ask about the contract

2. Try to answer to these questions from memory. Then listen check.

A. Who do you think paul is?..................................................................................

B. Whwn does david say he’ll send the contract?.......................................................

C. Why can’t jennifer speak to charles?.......................................................................

D. Why can’t she speak to kevin?...........................................................................

E. What message does she leave for kevin?..............................................................

B. Problem Understanding
1. Write the words in the correct order to complete these expresions.
a. please?/ can / you / sorry / repeat / that
.....................................................................................

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b.I’m / didn’t / afraid / quite / I / catch / that

......................................................................................
c. How / sorry / spell / that ?/ do / you /
......................................................................................
d. please?/ slowly / Can / speak / a bit / you / more
.......................................................................................

2. Now match each expresion a-d with a situation in which you might use it.
1. When someone says name or adress you can’t know..........
2. When someone speaks very quickliy..........
3. When you don’t hear something very well..........
4. When you want someone torepeat something...........

3. Image you are speaking on the phone. Listen to there five people use the
expressions in exercise 1 to make sure you understand

Example :

You hear: “Can you say thats Icalled? My name is Shuang Liang.

You say: “ Sorry. How do you spell that”’

a. spell?

b. didn’t catch that

c. repeat?

d. spell?

e. more slowly?

C. Taking messages
1. Geena is listening to her voicemail messages.on her mobile phone.

Listen and match each message (a-c) with a reason for the call (1-3).

Message a 1. prices for a new project

Message b 2. questions about a contract

Message c 3. information about the Shelford Project

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2. Listen again and Complete Geena’s noters

D. Saying Telephone Numbers

1. To say a telephone number in English, say each number separately and put
the numbers into groups. Listen to these examples:
a. (UK) 020-7834-5633=
Oh two oh seven eight three four five six double three
b. (US) 212-490-3021=
Two one two four nine zero three zero twpo one

2. Listen and write the telephone numbers

a. 020 8934 0251
b. .
c. .
d. .
e. .

3. Now say the telephone numbers h-l. Then listen and check
a. 020-7344-1920
b. 02-2964-4930
c. 512-034-763
d. 011-336-5621
e. 079770-462-0988

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E. Leaving Messages
1. You can use the expressions in bold when you leave a voicemail
message. Match two expressions (a-j) with each explanation (1-5).
a. Hello. This is lisa. 1 giving your name a,e
b. I’m phoning to tell you 2 giving the reason for you
about.... call........
3 asking someone to do
c. Thanks a lot. Bye.
something.....
d. My mobile number is... 4 giving your contact details...
e. Hello. My name’s Lisa jetson. 5 Finishing the call........
f. Could you send me a
brochure,please?
g. You can call me on...
h. I’m calling to ask about..
i. Talk to you later. Bye for
now.
j. Please ring me back this
afternoon.

1. Phone three classmates and leave a message on their mobile phone, in

English give your call. Say what action is necessary. Give your contact
details and then finish the call.
2. Listen to any messages on your mobile phone. take notes,and call back
giving your reply.
3. Listen to four voicemail announcements and use the ideas below to
leave messages. Use your own name.

Example

You hear: a

This is the voicmend for peter broadshow. Please leave a message.

You say: Hello. This is (your name) i’m phoning to tell you the contract is ready
please call me back. Yes can call me on 3895613.

a. The contract is ready / call me back/ 3895613

b. We need to arrange a meeting / ning me back / 0465 013 645
c. Want to ask about your prices / send me a brochure / 45 Green street,
manchester, MN 1 6TR
d. I’ve finished the report/ call me on cell phone / 079660 235648

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F. Grammar Review: Personal Pronoun

Exercise:

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UNIT 9
FOOD AND EATING OUT

Things you can say Things you might hear

A. Ordering a meal in a restaurant

1. Listen to these sentences. Who do you think is speaking? Tick

Customer or Waiter.

Customer Waiter
a.
b.
c.
d.
e.
f.
g.
h.
i.

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2. Imagine you are a customer in a restaurant. Listen to the waiter’s

questions. Match each question (a-e) with a reply (1-5).

a 1 French onion soup, please.

b 2 No, thanks. I’m full. I’ll just have a coffee, please.
c 3 I’ll have steak, please.
d 4 I’ll have a glass of mineral water, thank you.
e 5 Yes, I am. Thank you.
3. Listen to the questions once more. Use the ideas below to reply.
Example:
You hear: a
Can I get you anything to drink?
You say: I’ll have a glass of orange juice, please.

B. Understanding the menu

1. You can use the expressions in bold to ask someone to explain
something on the menu.
Excuse me. What’s a Caesar Salad?
What’s in the Mexican Mixed Grill?
Can you tell me what the House Special is, please?

2. Look at the menu and imagine you are in a restaurant. You want
the waiter to explain what these dishes are. What can you say?
Speak your answers.

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Example: a
You say: Excuse me. What’s a Walfdorf Salad?

C. Listening – Talking about food

1. Listen to four people talk about their food in a restaurant.
Look at the menu. Which dish is each person describing?

a. .................... c. ....................
b. .................... d. ....................
2. Listen again. What adjectives does each person use to
describe their food?

a. .................... c. ....................
b. .................... d. ....................
3. Circle the adjective that does not describe
Each of these type of food.
a. Salad: fresh, crunchy, rich
b. Chicken: tender, spicy, soft, tasty
c. Ice-cream: sweet, salty, creamy
d. Sauce: mild, rich, tough
4. Look at these words and expressions you can use to describe
food.
All right, awful, delicious, excellent, not very good, OK,
really tasty

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D. Giving opinions about food

1. You can use the expressions in bold to ask someone about
their food.
What’s the soup like? How’s your salad? Is the steak nice?

2. Imagine you are with some friends in a restaurant. Look at

what your friends are eating. Ask about their food.
Example: a
You say: What’s your burger like?

3. Imagine you are eating these dishes. Listen to the questions

from your friends, then use the ideas below to reply. Use the
adjectives in Focus on … to help you.
Example:
You hear: a
What’s your soup like?
You say: It’s very tasty.

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E. Grammar Review: Some

Exercise:

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UNIT 10
SHOPPING

A. In a clothes shop
1. Carlos is from Spain. He is visiting London, and goes shopping.
Listen to the conversation and tick the items he buys.
a shirt a pair of a suit
shorts
a jacket a pair of jeans

2. Listen again and answer the questions.

a. When does the sale finish? ....................
b. How much does the shirt cost? ....................
c. Is the jacket in the sale? ....................
d. What is the jacket made of? ....................
e. Where is the jacket from? ....................
f. Does Carlos try on the shirt? ....................
g. What size is the shirt? ....................
h. How much does Carlos spend? ....................

3. Now listen again and complete these expressions.

a. Do you need any ....................?
b. I’m just .................... .
c. How .................... is it?
d. Would you like to .................... it on?
e. Ok then. I’ll .................... it?

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4. Look at the expressions in exercise 3. Who do you think is

speaking? Write C (customer) or S (shop assistant) for each
expression (a-e) above.
a. .................... b. .................... c. ....................
d. .................... d. ....................

B. At the shops
1. Read this part of Carlos’s conversation. Underline the
expressions Carlos uses to he understands.
Assistant That shirt’s in the sale. Today’s the last day.
Carlos Oh, right. Hmm. Well, I like the colour.
Assistant It’s £20 in the sale. The normal price is forty.
Carlos Oh, OK. That’s quite good.

2. Match the sentences (a-e) with the replies (1-5).

a Yes, we’ve got this T-shirt in your size. 1 OK. I’ll go and try this on.
b The changing rooms are over there. 2 Oh, right. What size are
they?
c I’m sory. We haven’t got this in small. 3 Oh, right. I’ll pay by credit
card.
d These jeans are in the sale. 4 Oh, OK. I’ll leave it.
e I’m afraid we don’t accept cheques. 5 OK. I’ll take it.

3. Look at the replies. Which expression means:

a. I’ll buy it ....................
b. I won’t buy it ....................

4. Imagine you are a customer in a clothes shop. Listen to the

shop assistant and replay. Use an expression to show you
understand, and say if you want to buy the item or not.
Example:
You hear:
No, I’m sorry. We haven’t got this T-shirt in medium.
You say: Oh, OK. I’ll leave it, then.

C. Understanding Numbers
1. Before you listen, match each price (a-f) with a price tag (1-6).
a. Ten dollars and fifty cents ……….
b. One ninety-nine ……….
c. Five eurosand fifty cents ……….

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d. Four dollars fifty ……….

e. There fifty ……….
f. Two pounds and ninety-nine pence ……….

2. Listen to a-f and circle the prices that you hear.

a. £13 / £30 d. £16 / £60

b. $14 / $40 e. €17 / €70
c. €15 / €50 f. $18 / $80

3. Listen to a-f and write down the prices of these clothes.

a. T-shirt ....................
b. Jeans ....................
c. Jacket ....................
d. Shirt ....................
e. Shoes ....................
f. Jumper ....................

4. Number each line of the conversation in order (1-6). Then

listen and check.

………. Oh, OK. Can I try them on?

………. Excuse me. Can you help me, please?
………. Er, let me have a look. Here it is. They’re £35.
………. Yes, of course. How can I help?
………. How much are these trousers? I can’t find the price.
………. Yes, of course. The changing rooms are over there.

5. Imagine you are a customer in a clothes shop. Use the ideas

below and ask a shop assistant for help.
Example: a
You say: Excuse me. Can you help me, please?
How much are these shoes?

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D. Grammar Review: Singular and Plural Noun

Guide Singular Plural Determiners

1. Add “s” a. A pen a. Two pens - a/an
b. An apple b. Five apples - the
c. An hour c. Two hours - Some/Any
2. Add “es” to noun a. A class a. Some classes - This/That
ending in “sh, ch, b. A potato b. Those potatoes - These/those
s, o, x, y” c. A city c. Many cities - Two, three....
- Many
3. Singular = Plural a. One deer a. two deer
- A lot of
b. One fish b. five fish
- A few
c. One sheep c. many sheep
- Several
d. One offsppring d. those offsppring
- Each
e. One species d. ten species
- every

Exercise:
1. He doesn’t have (many/much) money.
2. I would like (a few/ a little) salt on my vegetables.
3. I woud like (that/those) cards last night.
4. There are four seasons. Spring and summer are two. (the others/the
other) are fall and winter.
5. There are four seasons. Spring and summer are two. (the others/the
other) seasons are fall and winter.
6. I don’t like this pen. There are many pens in the box. Give me
(another/other)
7. I just bought two yellow umbrellas. This one is for you and
(another/the other) is for your sister, June.
8. I just bought two yellow umbrellas. This one is for you and
(another/the other) is for your sister, June.
9. There are (less/fewer) students in this room than in the next room.
10. There is (too much/too many) bad news on television tonight.
11. I do not want (these/this) water.
12. This is too many/too much) information to learn.
13. A (few/little) people left early.
14. Would you like (less/fewer) coffee than this?
15. This jacket costs (too much/too many).

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UNIT 11

TOURISM

Things you can say Things you might hear

A. At a Tourist Information Office

1. James is visiting Hong Kong. He is at a Tourist Information Office.
Listen and complete the questions he asks. Then listen and
repeat.
a. Are there any good ………. Here?
b. What ………. Do you recommend?
c. Where’s the best place to ………. ?
d. Are there any ………. Ican visit near here?
e. Is there a ………. I can go on?

2. Now listen to the assistant in the Tourist information Office and

match each answer (1-5) with a question (a-e).
1 ….. 2 ….. 3 ….. 4 ….. 5 …..

B. Planning your visit

1. Listen to Jim and Denise talk about what to do in New York.
Tick the places that they mention.

The Statue of The Metropolitan Central Park

Liberty Museum of Art

The Guggenheim The Empire State Times Square

Museum Buliding

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2. Listen again. Which three places do they decide to go to?

…………………………………………………………………………………….

C. Deciding what to do
1. Look at these extracts from Jim and Denise’s conversation.
Underline the expressions they use to make suggestions.
Why don’t we go to the Statue of Liberty?
How about going to the Metropolitan Museum of Art?
What about going to Central Park?
Let’s go there first.
2. You can use these expressions to respond to a suggestion. Match
each group of expressions a-c to a meaning 1-3.
a. That’s a good idea. That sounds great. That’s fine with me.
b. It’s up to you. I don’t mind.
c. I’d rather not do that today. I don’t really want to do that.
I’d rather do something else.

1 I don’t agree …c..

2 You can choose …..

3 I agree …..

3. Imagine you are visiting New York with a friend. Suggest visiting
these places. Speak your answers.
Example: a
You say: How about going to the Statue of Liberty?
a. The Statue of Liberty
b. The Guggenheim Museum
c. The Empire State Building
d. The Metropolitan Museum of Art
e. Central Park
f. Times Square

D. Listening – Looking around

1. Listen again and write the number of the correct attraction
next to each fact.
a. This is where the first white people arrived in Australia in
1788. …..
b. You can get a great view from here. …..
c. It opened in 1973. …..
d. You can go on a guided walking tour. …..
e. It’s one of the biggest in the world. …..

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2. Look at these expressions you can use to react to something you

see. Listen again and tick the expressions you hear.

It’s great! It’s wonderfull! How amazing!

It’s huge! How beautiful! It’s fantastic!

E. A guided tour
1. Listen and tick True of False for each statement.

True False
a. Las Ramblas is two kilometers long.
b. Gaudi only designed the furniture in Casa
Battlo.
c. Casa Milá was originally a police station.
d. Casa Milá was built in 1910.
e. Work on the Sagrada Familia began in
1882.
f. Gaudi died before the cathedral was
finished.

F. Grammar Review: There is/There are

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Exercise:

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UNIT 12
POST OFFICE, AND BUREUX CHANGE
Things you can say Things you might hear

A. Asking about services

1. Listen to these customers. Tick where you think each

person is.

2. Listen again. What does each person want to do?

a. Buy ten …………………………………………………………..
b. Open a ……………………………………………………………
c. Send a ………………………… to …………………………….
d. Order a new ……………………………………………………
e. Check his …………………………………………………………
f. Send a …………………………… by ………………………….
g. Send a letter by …………………………………..delivery

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B. In a bank
1. Listen to a bank clerk explain how to open a new account. What
documents do you need? Complete the notes.

2. Listen to the bank clerk. Tick the thing you can do with this
bank account.
Take out money
Borrow money
Pay in cash/cheques
Have a credit card
Use a cheque book
Have a cash card
3. Listen to there short conversations in a bank. What services does
each person want?
a. ………………………...............
b. …………………………………….
c. …………………………………....
4. Listen again. What does the bank clerk ask each person to do?
a. …………………………………….
b. …………………………………….
c. …………………………………….

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C. Using a bank account

1. You can use these expressions to explain what you want.
Listen again and write the customer (a-c) next to the
expression that they use.
I’d like to ….. I need to ….. I want to …..
2. Put the words in order to complete each sentence.

a. £200 / want / pay / account / my / into / I / to

……………………………………………………………………………….
b. Withdraw / to / like / $400 / I’d
……………………………………………………………………………….
c. Have to / money / abroad / send / some / I
……………………………………………………………………………….
d. Account / open / like / to / I’d / an
……………………………………………………………………………….

D. In post office
1. Listen to four conversation in a post office. What does each
customer want to do? Complete the notes.
a. Send there ……………….. To ……………….. By ………………..
b. Send a ……………….. to ……………….. by ………………..
c. Send a ……………….. to ……………….. .
d. Send a ……………….. to ……………….. by ……………….. .

2. Listen again. How much does each person pay?

a. ………………………………
b. ………………………………
c. ………………………………
d. ………………………………

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E. Sending mail

1. Listen to the conversations again. Tick the expressions

you hear.
Can I send this letter by airmail, please?
How much is it to send this parcel by airmail?
Can you weigh this for me, please?
How much will it cost to send this by surface mail?
How long will it take?
2. Imagine you are in a post office. Use the ideas below to ask
questions.
Example: a
You say: I’d like to send a letter to Oman, please.
3. Now listen to a post office clerk. Use the ideas below to have a
conversation.
Example:
You hear: How can I help you?
a
You say: I’d like to send this parcel to japan, please.
a. Send / parcel / Japan
b. No, not urgent
c. How long / take / surface mail?
d. OK / how much / airmail?
e. How long / take / airmail?
f. OK / send / airmail

F. Changing money
1. Listen to conversation a-d and notice the expressions in bold.
a. The commission is 2%.
That’s fine. Can I change some dollars, please?
b. We charge £3.50 commission.
Hmm. I’ll think about it, thanks.
c. One euro will get you 67 pence.

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Yes, that’s OK. Here’s my passport.

d. One US dollar is 109 Japanese yen.
I think I’ll leave it, thank you.
2. Which two expressions do you use
a. To accept a service …………………………..
b. To decline a service …………………………..
3. Now listen to the clerk in e-i and use the ideas below to
respond.
Example:
You hear: a
Today’s exchange rate from dollars to euros is .75.
You say: That’s fine. I’d like to change $100 into euros.

G. Grammar Review: Count and Uncount Noun

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Exercise:

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UNIT 13
TALKS AND PRESENTATION

Things you can say Things you might hear

Have you ever been to talk or presentation in English?

Did you enjoy it? How much did you understand it?

75%+ about 50% less than 30%

Number these parts of a presentation in the correct order (1-5)

…….. Questions and answer
…….. Main section
……... Introduction
……… Welcome
……… Conclusion

A. Beginning a Presentation
1. Listen to three speakers begin their talk.
Match each speakers with the expression (a-c) they use to
welcome the audience.
a. George 1. Good morning everyone
b. Amy 2. Hello everyone, and welcome
c. Ben 3. Hallo, it’s great to see you, I here today

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2. Listen again. Write the topic of each presentation.

a. George ……………………………………
b. Amy………………………………………
c. Ben……………………………………….

3. How does each speakers introduce their topic?

Listen again and complete the expression each
Speaker uses.
a. George the………of this talk is to…
b. Amy in this ……….. I want to
c. Ben today I’m doing to ……….. to you about……

B. Listen-Giving an Outline
1. Listen to Ben give an outline of this talk. Number each section of
Ben’s talk in order (1-4).
….. show you how to order
….. talk about the new computer program
….. tell you how to contact us
….. xplain how to search for a product

2. Look at the signpost in bold. Listen to

Ben’s outline again and tick √ the signpost
You hear
To start with I’II talk about √
First, I’ll show you 
I’ll begin by looking at 
Then I’ll explain 
Next we’ll consider 
After that I’ll show you 
Finally I’ll tell you 

C. Main section
1. Ben is explaining the company’s new ordering system. Listen
and write the signposts. He uses to introduce each point (e-d).

a …… first …… b. …………….

c ........................ d ………………

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2. Sound Smart
1. Speakers often put more stress on the important words to
help the audience understand. Listen to Ben again. Notice how
the important words have.
To start with I’II talk about the new computer program we
are using. Then I’II explain how to search for a product.

2. Now read this part of Ben’s presentation underline the words

you think are important, and should have more stress. Then
listen and check.
After that I’II show you how to order, and finally I’II tell you
how to contact us if you have a problem.
3. Imagine you are giving this presentation and read both part
aloud. Put are more stress on the important words.

D. Conclusion
1. Listen to Ben’s conclusion and write true (T) or false (F) next to
the statement below
a. They started developing the new system last year …F..
b. The new system is ready now …….
c. With the new system, there will be no mistakes …….
2. Listen to Amy conclude her presentation. Complete the
expressions she uses.
To summarize the main point
To …………………………………………………………
To thank the audience
Thank you……………………for……………………….

E. Questions and answer

1. listen to Ben respond to come questions.
Does he agree or disagree with each question?
Tick √ your answer.

Agrees Disagrees

a.  √
b.  
c.  
d.  
e.  
f.  

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2. Listen again and complete each expression Ben uses to agree or

disagree.
a. Hmm. I’m ….not sure……. I agree
b. That’s a very …………………….
c. I ………………..that’s exactly right
d. I couldn’t …………..about that
e. I think you may be………..more
f. I think you’re………………………

F. Talking about the presentation

1. Match each expression in bold (a-e) with a function (1-2)
a. I think it was interesting ..2..
b. What did you think of the presentation? ....
c. Did you enjoy the talk? ....
d. I really enjoyed it…

2. Anna and james are coming out from a presentation.

Number each line of this conversation in order (1-5). Listen
and check.
….. Oh dear. Why do you think that?
….. I like it. I think it was very interesting
..1.. What did you think of the presentation?
….. Really?

3. Listen again. Pause the recording and speak Anna’s words.

The listen again and speak James’ words.

4. Imagine you are coming out of a presentation. Listen to the

questions and use the ideas below to answer. Use the
expressions in Focus on … to help you.
Example:
You hear: a
Anna’s: did you enjoy the talk?
James’: Yes.
Giving opinions
Write each expression in the correct place.
Very interesting all right OK
Not that good really good a bit boring

  
……………….. ……………... ……………
……………….. ……………… ……………

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G. Grammar Review: Articles a, an, and the

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Exercise:

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UNIT 14
SEMINARS

Things you can say Things you might hear

Get ready to listen and speak

 How often do you ask questions in a talk or seminar?

Almost always
I sometimes ask questions
I prefer to listen to other people’s questions
 Do you enjoy expressing your opinion?
Yes, I like to say what I think.
No. It’s difficult for me to discuss my opinions.
It depends on the topic!

A. In a seminar

1. Philip and Ana are undergraduate students at college. They are

taking part in a seminar. Listen and tick √ the topic of the seminar.

Crime ...... Education ...... Sport ..... Science ...... Politics .....

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2. Listen again and tick √ True or False for each statement.

T F
a. EFA is a programme run by the United Nations.
b. EFA stands for Education For Anyone.
c. EFA aims to make sure education is free for everyone.
d. The report Ana read is for countries in Africa and Asia.
e. There are 10 milion more primary students than 10 years ago.

B. Asking questions
Speaking strategy: Asking for clarification
1. When you don’t understand, you can use these expressions to ask
someone to explain.
What do you mean exactly?
Can you explain that, please?
Can you say a bit more about that, please?
Could you go into more detail on that, please?

C. Understanding opinions
Listen to Teresa, Kate and Same discuss the future of computers in
education. Match each person with there opinion(s).
a. Everyone will learn at home, on a Sam ......
computer Teresa ......
b. Computers will become more important in Kate ......
education
c. Computers will one day replace teachers
d. Children need to leam form each other
e. There will always be schools

D. Speaking – Expresing opinions

1. Look at the expressions for agreeing and the disagreeing.Underline
at the stronges.
a. I agree b. I dont agree
I think youre right I dont agree at all
I agree completely I’m not sure agree

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2. Match each statement (a-f) with a reply (1-6)

a. I thougnt that seminar was 1. I don’t agree.They should
execelent wear they want
b. All students should wear a 2. I’m not sure I agree. I thought
school uniform it was quite easy
c. We always have too much 3. I agree completely.I never
homework any free time
d. The new maths teacher is 4. I agree .I really enjoyed it.
really good
e. The food is terrible at this 5. I think you’re right. I’m
school starting to enjoy maths now.
f. That exam was hard 6. I don’t agree at all. I think it’s

E. Exchanging )pinions
1. Look at the expressions in bold.Matchs each expressions (a-d)
with a use (1-2)
a. I think that all children go to school
b. Do yuo think that university education should be free?
c. In my opinion education is really important.
d. Do you agree that all children should study languages?
1. Give your opinion ................
2. To ask for someone’s opinion
2. Imagine you are discussing the topic of the education.Use the
ideas below to ask for someone’s opinion.
Example:
You say: Do you think that the goverment should spend more on
education.
a. Goverment/spend more/education
b. Educatio/be free/everyone
c. Children/ have right to / good education
d. Children / learn about/politics / school

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F. Interrupting to Make Your Point.

1. Listen to discussionand complete the expressions you can use
interrupt someone.
a. Sorry,do you.............if I interrupt?
b. Can I say.................... here?
c. Sony,but can I make a......................?
2. Listen again and completethese responses.
a. Can you ...................while I finish?
b. Sure,go.....................
c. Yes of........................
3. Which Respons in exercise 2 does not allow someone to
interrupt?.............

Focus on....
Me too/me neither
1. Look at the example underline two expressions
you can use to agree
a. I relly enjoy this class a. I don’t like maths
b. Me too b. Me neither
2. Which expressions you can use...
a. After a positive sentence?.....
b. After a negative sentence?......
3. Write me too or me neither after each statement
below to agree.
a. I didn’t like that seminar .....me neither.....
b. I think that’s an interesting idea..
c. I don’t think that’s important......
d. I relly enjoyed that class.......
e. I hate exams.......
f. I didn’t do very well in that exam......
g. I really like languages......
h. I don’t enjoyed sport......
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G. Grammar Review: Either/Neither

When either and neither are followed by or and nor, the verb may be
singular or plural, depending on the whether the noun following or
and nor is singular or plural. If or or nor appears alone, the same
rule applies. Study the following formulas.
Neither + noun + nor + plural noun + plural verb

Either or

Neither John nor his friends are going to the beach today.
Either John or his friends are going to the beach today.

Neither + noun + nor + singular noun + singular

verb

Either or

Neither john nor Bill is going to the beach today.

Either john or bill is going to the beach today.

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 REFERENCES

Azar, Betty Schrampher and Stacy A. Hagen. 2006. Basic English Grammar. New
York: Longman.

Craven, Miles. 2008. Real Listening 1: Speaking and Listening. Cambridge:

Cambridge University Press

Discoll, Liz. 2008. Real Reading. Cambridge: Cambridge University Press

Eales, Frances and Steve Oakes. 2008. Speakout. London: Longman

Gore, Sylee and David Gordon Smith. 2007. English for Socializing. New York:
Oxford University Press

Gower, Roger. 2008. Real Writing. Cambridge: Cambridge University Press

Grussendorf, Marion. 2008. English for Presentations. New York: Oxford

University Press

Rayne de Diaz, Isobel and Kristin L. Johannsen. 2003. In Details: English for Global
Communication. Boston: Heinle