SERVICE INDUSTRIES LTD

GUJRAT

INTERNSHIP REPORT

NAME : SYED HUSSNAIN RAZA

ROLL NO : BBA-F16-A39
SUBMITTED TO : SIR TABASSUM RIAZ

PUNJAB UNIVERSITY JHELUM CAMPUS

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Starting in the name

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ACKNOWLEDGEMENT

“To Him belongs the dimension of the Heavens and the Earth, it is He who gives life and death
and He has power over all things.” (Al-Quran)

All praise to Almighty Allah, the most merciful and compassionate, who give me skills
and abilities to complete this report successfully.

I am really pleased here to acknowledge the sheer efforts of my family and teachers who
are always been a source of encouragement for me in the completion of my internship
report at Service shoes industry ltd Gt Road Gujrat.

I would like to thank my supervisors in the industry during my internship period of 6 weeks
Here in Service industry.

I am thankful to all my staff members, I found everyone very cooperative and helpful for
providing me the Theoretical and practical knowledge about the functions and
operations of the organization.

Then I would like to thanks my internship adviser and supervisor Mr.Usman Ahmad
for the valuable advice and support he has given me in writing of this report.

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Executive Summary

Internship Report submission is an essential requirement of BBA. It is important as course

subjects. For my internship I have chosen a Service industry. I have done my internship in
service industry ltd Gt Road Gujrat.

In this report I am going to discuss about products and services , all departments of industry,
fields of work, economical factor , pest analysis of industry, then I am going to write about my
learning and recommendations for industry.

I worked with lots of attention and motivation here and kept a deep eye on its operations and
tried to give my best on whatever I was given by my supervisors.

During my internship I have found that the essence of industry is to caring customers at your
best and solving their problems as soon as possible and provide them with better solutions and
recommendations.

Finally it concludes some of the recommendation for the industry on the basis of my
observation at work. It was a good learning and working experience that is going to add in my
future professional life.

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Contents Page No#

Chapter-l Introduction to Report

1.1 Background Of The Study 7

1.2 Purpose Of The Study 7
1.3 Nature Of The Study 7
1.4 Objectives Of The Study 7
1.5 Methodology Of Research 8

Chapter-2 Overview of the Organization

2.1 Nature of business 8

2.2 History Of service industry 10
2.3 Factories 10
2.4 International business 11
2.5 Reward honors and success 12
2.6 Product lines of service 12
2.7 Brand partnership 15
2.8 Franchising 15
2.9 Competitors 15
2.10 PEST Analysis 16
2.11 Contribution 18
2.12 Responsibilities 18

Chapter-3 Organization structure

3.1 Organizational hierarchy chart 20

3.2 Management of Sill 21

3.3 Number of employees 21

3.4 Main office 22

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3.5 Introduction to all departments 23

3.6 Comments on the organization structure 28

Chapter-4 Internee work

4.1 Internship period 28

4.2 Internship Department 29

4.3 Internship schedule 29

4.4 Supervisors 29

4.5 Weekly time table 29

4.6 Detail description of internee’s department 33

4.7 Human resource department 34

4.8 Detail description of activities performed by internee 37

4.9 Detail description of activities performed by internee in HR department 37

4.10 HR information system 37

4.11 Summary of the learning 39

Chapter-5 Conclusions

5.1 summary of key conclusions 40

5.2 General observation about the sectors 40

5.3 Management style 40

5.4 SWOT analysis 42

5.5 Recommendation’s 45

5.6 Reference’s 46

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Chapter No 1

Introduction to Report

1.1 Background of Study.

It is the partial requirement of Punjab University Jhelum Campus to do the internship and
submit the report on activities and learning we got from the organization, for the degree of
Bachelors of Business Administration. I am interested in specialization in Marketing but due
to different reasons I did internship in HR and IR Department.
1.2 Scope of the organization.

Service industry Limited is a large and well reputed organization in Pakistan. It also has well
established HR system and department. So, it was a good opportunity for me to involve in
Human Resource Department of a huge and well established industry and to know how a
manage workforce.
1.3 Purpose of the organization.

The main purpose of the study in hand is to gather the relevant information to compile
internship report on Service Industry Limited Gujrat and practical training about some
operations of an organization. My Aims of doing internship are:
 To work practically in an organization. And correlate my class room knowledge with
reality.
 To develop interpersonal skills.
 To get knowledge about the organizational environment.
 To get awareness with the management work.
 To acquire working experience for my future career.
 To develop human and hardworking skills

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1.4 Objectives of the organization.

Following are the objectives behind my Internship at SILG.

 To complete partial requirement for degree. It is our course to do 6 weeks internship in a

well reputed organization.
 Learn the practical activities of HR department.
 Get some field experience about job.
 Check that how bookish knowledge implements in practical field. And what is the
difference between theory and practicality.
 Enhance the confidence related to field.
 Work with different background of people.
 Develop managerial skills.
1.5 Methodology of the organization

I used both Primary and Secondary data collection methods to gather information for the
preparation of internship report.
● Primary

I collected the data from the employees of the department with the help of discussion. I used
my observations to learn activities. I converted my practical knowledge gain at workplace and
observed patterns into written form.
● Secondary

I also collected data from the website of Service Industry Limited, Annual Reports and
magazines. I used some other relevant websites as well.
Chapter No 2

Overview of the Organization

2.1. Nature of Business: Service is the leading manufacturer and retailer of footwear in
Pakistan. Service Industry is well known for its consumer products and its contribution to the

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diversified Industrial growth of the country. Service Industries Limited is a flag ship company of
the Group. It operates two modern shoe factories. The two factories are producing the Following
products. All categories of leather footwear and sports shoes.

 Canvas shoes of Men, Women and Children.

 Rubber Sandals and Slippers
 Safety shoes and Footwear for defense force
 Canvas shoes of Men, Women and Children.
 Rubber Sandals and Slippers
 Safety shoes and Footwear for defense force.
The company's registered brand name is 'SERVIS'. It is the largest exporter of footwear From
Pakistan and has maintained its top position. Service footwear is available Throughout Pakistan
at fixed price through a chain of 258 retail stores and 15 whole Sale depots run by Service
Sales Corporation Lahore (Pvt.) Ltd.

In addition to the company’s own retail stores, thousands of shoe dealers / stockiest are selling
Service Shoes in the country. Service has been a trend setter in footwear fashion in Pakistan.it
introduces colorful joggers for the first time in Pakistan in early eighties. Product innovation
has been an important part of Company's Marketing Strategy. New product range is offered
twice a year, at the beginning of summer and winter seasons.
According to Service.

“At the heart of all our endeavors lies the spirit of our countrymen. Servis and its roots are
grounded firmly in Pakistan and its people. We understand their needs, their lives and their
dreams. Sharing in their moments both big and small, Servis has been their companion in
happiness for over 50 years. And with our commitment to constant innovation and
uncompromising quality, we endeavor to delight our customers with the very best products
and services”.
Groups of the organization.

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Service Group is one of the most respected corporate citizens of the country and has a Rich
heritage spanning over half a century. Today the Group is Pakistan's largest Footwear
manufacturer and exporter with interests in wholesale and retail sectors. With a growing
portfolio of brands and nationwide network that touches millions of lives every day, Service is
one of the leading brands in the country. Followings firms are Included in Service Group;
 Service Industries Limited.
 Service Sales Corporation (Pvt.) Limited.
 Shoe Planet (Pvt.) Limited.

2.2 History of the organization.

The Service Industries is a Public Limited Company Incorporated as a private limited company
on 20th March 1957 in Pakistan under the Companies Act 1913 and converted in to public
limited company on 23rd September 1959, having its registered office located at Lahore.
The story of ‘Servis’ begins with a group of fresh, young and energetic friends who established
Service Industries more than 50 years ago. These young men, named Ch. Nazar Muhammad
(Late), Ch. Muhammad Hussain (Late) both from Gujrat district and Ch. Muhammad Saeed
(Late) from Gujranwala District, started business in 1941 at a small scale in Lahore. At that
time, they were only manufacturing handbags and some other sports goods.

In 1954, they installed a shoe manufacturing plant at industrial area Gulberg, Lahore. The
industry started manufacturing various types of shoes. Later management shifted the factory
from Lahore to Gujrat. The organization was then built up in a most organized and scientific
manner. The company had opened its own whole sale and retail shops all over the country,
enlacing the consumers to buy shoes at fixed prices which were a new trend at that time.
Service Sales Corporation is the Group’s
marketing company established in 1959. Today, the production side of the company has
flourished into Service Industries Limited (SIL) which has world-class shoes, tyres, tubes, and
rubber production facilities in Gujrat and Muridke. SIL is also the leading exporter of footwear.

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Service Sales Corporation (Pvt.) Ltd. (SSC) is today Pakistan’s leading footwear retailer which
is also diversifying into other businesses.

2.3 Factories of industry.

At present the company has the shoe manufacturing factories at GUJRAT and MURIDKE.
The Gujrat factory was set up in 1964 and Muridke factory commenced production in 1989.
The Gujrat complex consists of four manufacturing units whereas the Muridke complex hosts
three production units. The wide range of products manufactured includes Leather footwear,
Textile, Cycle, Motorcycle & small car tyres/tubes, Respiratory Anti Gas masks, Medical
syringes and water purifiers. There are four factories operating at Gujrat. These are:

 Leather Shoe Factory

 Cycle Tyre & Tube Factory
 Motorcycle Tyre & Tube Factory
 RAG Division
The factory has highly sophisticated test laboratory manned by qualified and trained personnel.
It is here that the further products are developed & tested thus ensuring the success of the
company. Leather Shoe Factory and MCTT are ISO 9001 certified where as other companies
are under process. Each factory comprises of about five hundred to thousand workers
depending upon the workloads. The factory’s peak season starts from September to April.
During this period, the factory hires extra workers and lays them off after the period once the
production is normal.
2.4. International Business.

Servis has not only captured local market but also exporting its products internationally.SIL is
well recognized in domestic and international market because of its quality products and
innovation. It is serving its foreign customers since 25 years. They design products according
to the customer’s choice. Servis technical experts regular attend formal trainings at

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internationally recognized design schools. Computer aided design and manufacturing tools
combined with the best practices at par with global standards are used. With a major focus on
European market we follow all the prerequisites of EU standards.
The major clients of footwear with major brands are as follow

 U. K.
 Germany
 Denmark
 Holland
 France
 Italy

With their rich experience in exports, Servis is now moving towards retailing globally. They
have started establishing brand network in UAE, Qatar & KSA (Kingdom of Saudi Arabia).
Our brands are available at leading hyper marts like Carrefour, LuLu and K.M Stores in Dubai.
Our highly motivated team is exploring international frontiers aiming to make ‘Servis’ a
globally acclaimed brand.

2.5 Reward honors and Success.

Service Industries Limited (SIL) is a public limited company listed in Karachi and Lahore
stock exchanges. It is purely engaged in the manufacturing and sale of footwear, tyre tube and
technical rubber products. Company has celebrated its 50 years of great success. Now it is
leading footwear brand and retailer in Pakistan. The Company started its journey single retail
store and now has more than 400 outlets all over Pakistan and progressing internationally. It
exports in Brands in Europe, Middle East and many other countries.
It is a great source of pride for servis that Service Sales Corporation has been nominated
Emerging Market Retailer of the Year Award by the World Retail Congress. It is one of the
most esteemed Awards for any Business. This is a global level competition, with major
retailers from all over the world vying for this honor. SSC is the only Pakistani company to be
short-listed in any category. Servis has achieved the Brand of the year award in 2008. In

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domestic market Service offers its unique range of polyurethane shoes, which no competitor
has equaled or excelled. Service sports shoes are the most popular brand in the market.
The company has been awarded several trophies of awards as an acknowledgement of its pure
hard work of dedicated efforts. Servis is the largest footwear exporter of the Pakistan. It has
won FPCCI trophy for best export performance six times. Product innovation is the most
important element in company’s marketing strategy.
The govt. appreciated the efforts of the company, for the first time in 1968 when it awarded
the President’s Export Trophy Class I. Since then, the company is the lancets Exporter of
manufactured articles; Leather, canvas shoes. Service has been a trend setter in footwear
fashion in Pakistan. It introduced colorful joggers for the first time in Pakistan in early eighties.

2.6 Product lines of Service.

Two major product lines of Servis are

Footwear
Tyres and Tube
● Footwear Products.

Service is continuing its journey on the road to ‘feel good’ by connecting three generations in
the thread of happiness. Service Sales Corporation is responsible for marketing the footwear
products in local market. Servis is producing variety of footwear.

Following are its registered Brands in this product line.

● DON CARLOS.

Don Carlos is the first men’s mega brand in Pakistan. It is the men’s style leader in the footwear
industry. The brand features excellent craftsmanship and unique designs with hand-crafted
details and cutting-edge quality. It includes casual and dress shoes along with sandals.
● CHEETAH.

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Cheetah is Pakistan’s leading sports and performance footwear brand. It has come to symbolize
the sportsman’s spirit and passion having no parallel on the ground. The brand offers a variety of
sports shoes including Cricket, Football, Tennis, Hiking, Outdoor and Basketball. The brand also
includes sport and casual shoes for women a well. It known for its durability and comfort and has
won the brand winning award in 2008.
● SOUL COLLECTION.

The brand is casual fashion footwear for women. The product range covers shoes for formal,
casual, and party wear. Soul Collection is based on trendy, fashionable and affordable ladies
footwear. It is for ladies who prefer graceful appearance and to look beautiful and stylish.

● CALZA.

Calza is a cultural brand of Pakistan. It is a brand for those men who accepts challenges of
everyday life with a smile; motivated for more, but doesn’t forget their background. Calza
product range contains affordable slippers, sandals and shoes for varying weather conditions,
but mostly used in summer.

● LIZA.

Liza is the most acknowledged women’s footwear brand in Pakistan. Basically it’s a casual
and a comfort wear shoe, for different occasions and moods of a woman with a happening
lifestyle. The product range comprises slippers, sandals, and shoes. It is lightweight,
comfortable and stylish brand for smart look.

● SKOOZ.

It is boys and girls footwear range specially made for school purpose. These are very light
weight and comfortable.
● TOZ

TOZ is a brand for Kids that brings fun in their world. It includes shoes for boys and girls with
animated colors and attractive styling. TOZ product line contains verity of chapels, sandals

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and close shoes for kids. It requires extra care for ensuring comfort, fit and safety in product
design.

● Tire and Tubes.

Service has been the pioneer in tires & tubes manufacturing in Pakistan. At present Service is
market leader in bicycle tires & tubes and hold solid share of motorcycle tires & tubes market.
Major supplier of these products to Japanese motorcycles Manufacturers like HONDA,
YAMAHA, SUZUKI, and other local motorcycle assemblers In Pakistan. The major brands of
Tire and tube for auto and bicycle are following.
 Long Life (Auto and Bicycle)
 Long Life Load (Bicycle)
 Cheetah (Bicycle)
 Cheetah Plus (Auto and Bicycle)
 Hi-Speed (Bicycle)
 Super star (Bicycle)
 Racer (Bicycle)
 Golden Star (Bicycle)
 BMX Silver (Bicycle)
 Super Trail (Auto)

● Other products
Following are the some other products being produced at service industries Limited Gujarat.
 IV Tube (Surgical)
 Gas Mask (Defense)
 Auto Parts (Auto)
 Hand Grenade Body (Defense)
 Mine Body (Defense)
 Tank Track Pad (Defense)
 Bough wheel (Defense)

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 Footwear for Defense Forces (Defense)

2.7 Brand Partnership.

Service is associated with leading international and national footwear brands, and feel proud
of it. The availability of these brands at retail stores of Service provides more choice to
customers and explores opportunities for company.

 Nike
 Hush Puppies
 Pierre Cardin (Paris)
 Urban sole
 Caterpillar (CAT)
 ECCO
2.8 Franchising.

According to Service entrepreneurship is an economic driving force. So they create new

Opportunities for the business community by franchising, Service helped local Entrepreneurs
to grow and succeed. The Service Franchise Program gives entrepreneurs The opportunity to
be partner with the Service and begin their own business under the Service name.

2.9 Competitors.

The main competitor of ‘SERVIS’ is ‘BATA’. Bata is a Multinational company operating in

more than 70 countries, engaged in manufacturing and retailing of shoes. Global presence of
company is its strength. Many potential competitors of Servis are following,
● Brogan
● Starlet
● English Shoes
● Hush Puppies

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● Milli Shoes
● Hang Tan
● Slazenger
● Metro Shoes
● Stylo Shoes
2.10 PEST Analysis.
The factors that are beyond the controls of the company are called the PEST analysis. These
are the macro environment factors that externally effect the organization that’s why they are
also called the external factors. These are the political, economic, social and the technology
factors. These are discussed below.
● Political Factors.
The political situation of Pakistan is not satisfactory. Due to the rapid change in the
Government every government sets its own new trade policies. Following are the effects Of
political system on service.
● High taxation on growing industries like Service.
● Employment practices, Unions, Associations are very challenging.
● Political Interference and harassment leave no independence in work.
● Government’s policy on the economy
● Change in complexion and composition of Legislatures
● Terrorism.

● Economic Factors.

The economic condition of Pakistan can also affect the foreign investors increasing inflation
rate make the cost of production high and thus reduce the profit margin of the investor. But
now the economic conditions are getting better. Following are some Economic factors.
● Labor costs
● Business cycle stage (e.g. prosperity, recession, recovery)
● Exchange Rate Mechanism

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● Inflation rate
● Interest rates
● Efficiency of financial markets
● Economic growth rate
● Infrastructure quality
● Skill level of workforce
● Heavy operating cost occurs in daily working.
● Staff Cost is very heavy

● Social-Cultural Factors.

The change in the lifestyle of the people affects the growing demand of the footwear products.
The change in the lifestyle and needs in different demographics also affect the demand of the
customers. Following are the Social and cultural issues faced by service.
● Changing Life Style
● Adequate empowerment
● Social culture (gender roles, etc.)
● Demographics
● Joint living and nuclear families
● Different Age Groups
● Entrepreneurial spirit
● Class structure
● Reach of the media to the population
● Cultural restrictions to save the money
● Declining education and work ethics
● Inadequate accountability

● Technological Factors.

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Technological advancement in all the sectors of the country has changed the entire socio
economic environment. The technology can cause tremendous change in quality and quantity of
products and this effect the market position of company. But unfortunately Service industry has
less focus toward technology.
● Inadequate computer facilities.
● Technology's impact on product offering
● Lack of networking facilities
● Online selling network
● Impact on cost structure
● Inadequate communication infrastructure

● Legal Environment.
Labor Law is the basic legality imposed by the government. Service industry limited is a legal
public limited company. It is fulfilling the entire legal requirement for becoming public limited
company. It is also satisfying all the legal requirements of workers e.g. all the workers are
associated with social security and they are getting every benefit which is legally required b
Government of Pakistan. Following are the legal concerns:
● Restrain on import material
● Quota polices
● Restrain on export
2.11 Contribution of organization.
SIL is contributing a lot of toward economic development. Service factory in Gujarat remove
the unemployment in Gujarat and other cities providing jobs also improve the living style of
peoples. It is providing jobs to 6000 people. Due to increase the revenue of industries
contribute to economic development. Service industries export its main head of generating
revenue. Service also pay healthy amount of tax to the government every year. Its provide
internship opportunity to number of student throughout the session. Service is also contributing
to social development.

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2.12 Corporate Social Responsibility.

Corporate Social Responsibility (CSR) is the commitment of corporate entity to participate in

economic and social development of its employees and society. The goal of CSR at Service
Industries Limited is to hold responsibility for its actions and promote a positive impact
through its activities on the environment, consumers, employees, communities, stakeholders
and all other members of public sphere. SIL Practices CSR through the followings:
● Occupational Safety and Health
● Environmental Protection Measures
● Energy Conservation
● Flood Relief Operations
● Welfare of Under Privilege Class
● Consumer Protection Measures
● Employment of Special Person
● Business Ethics and Anti-Corruption Measures
● Contribution to National Exchequer
● Contribution to community welfare, charities, and causes
● Free shoes
● Sponsorships
● Donations
● “Share Happiness program” with collaboration of Shaukat Khanum Memorial
● Cancer Hospital & Research Center.

Chapter No 3 Organizational structure

The entire organizational authority is represented with the help of Organizational Chart,

Which is headed by a Resident Director. The management structure of SIL is as follow.

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3.1 Organizational Hierarchy Chart

Resident Director

General Manager

Manager Manager Manager Manager Manager Chief &

Account Costing I.T Procurement H.R Security staff

Chief Technical Manager Chief Engineering Support

Manager Industrial Engineering Manager Industrial Relation

Manager Warehouse tyre Manager Ware House Footwear

Factory Manager Factory Manager Rag Factory Manager

Tyre & Tube Division Division Footwear
Division

M.C.T.T C.T.T LSF P.U

M.Technology Production
support Manager Planning
Planning
Manager Manager

Production Production
Production Production
Manager Manager
Manager Manager
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3.2. Management of SIL.

The visionary leadership and hardworking management team has led SIL to hold this top
position in the business arena. The Management comprises of
Chairman: Mr. Ahmad Javed
CEO: Mr. Omar Saeed

Management Team

● Mr. Ghulam Muhammad (GM SIL Gujrat Factory)

● Mr. Adnan Wasal (GM SIL Muridke Factory)
● Mr. Jawwad Faisal (Chief Commercial Officer)
● Mr. Sohail Chaudhry (GM Domestic Sales)
● Mr. Muhammad Usman Amjad (Chief Financial Officer)
● Mr. Hassan Ehsan (Head of Exports)
● Mr. Rao Humayun Suleman (Head of Human Resource)

3.3 Number of Employees

Company was started the operations with few numbers of employees. Now it become group of
industry and accounted in large organizations of Pakistan. It currently employs close to 9000
people in its following companies.

● Service Industries Ltd

● Service Sales Corporation (Pvt.) Ltd.

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● Service aid Pharmacy (Pvt.) Ltd.

Service Industries Ltd. is operating number of business but it has two shoe factories, head
office in Lahore and branch office in Karachi. The total numbers of employees related to
footwear division are more than 8,000 out of which more than 5,000 are working in Gujrat
factory and about three thousand at Muridke factory and remaining at head office and branch
office. The Gujrat factory further divided in to three portions first is footwear second is tyre
and third is RAG division. The employee’s ratio among these is 55%, 35% and 10%
respectively.

3.4 Main Offices.

The Service factories have their Head Office at Lahore. Their Finance, sales and marketing
departments are also working at head office. Following are its main offices.
Service Industries Limited
Head Office:

● Service Industries Limited

● Gulberg, Lahore, Pakistan
Factories.

● G T Road, Gujrat.
● Sheikhupura Road, Muridke, Pakistan.

Service Sales Corporation (Pvt.) Ltd.

Head Office:

● Service Sales Corporation (Pvt.) Ltd.

● Gulberg, Lahore, Pakistan.

Product Development Center

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● Service Sales Corporation (Pvt.) Ltd.

● Office No. 204, Siddique Trade Center
● Gulberg, Lahore, PAKISTAN
Shoe Planet Private Limited

● Corporate Office Shoe Planet,

● Servis House, Gulberg, Lahore, Pakistan.

Servics aid Pharmacy

● Servaid Pharmacy (Pvt.) Ltd.

● 6-D EFU House, Gulberg, Lahore, Pakistan.

UAE Office

● Service Sales Corporation

● Murshad Bazar, Deira
● Dubai

3.5. Introduction all Departments.

Service has divided its departments according to functions. Each department is responsible to
handle different tasks. It has number of employees being headed by a department’s head, which
is mostly a manager. The departments are inter-related to each other. Thus the performance of
one sector affects the activity of others. Managers have authority, so they responsible for group
performance. Following is the list of departments working at Service Gujrat

1. Human Resource Department.

● The H.R department plays vital role in the prosperity of the organization. In S.I.L Gujrat
the H.R develop job descriptions and Organizational chart and define responsibilities and

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authorities of the employees who manage, perform and verify their work accordingly. The
HR department is responsible to provide the man power to the all other departments. This
department receives demand of the employees from the department heads where needs the
employees. Then H.R officials evaluate the job with the head of department and after
approval by the G.M the H.R assistant manager appoint the person.
2. Industrial Relation Department.

This department maintains the record of workers like HR Department. In the Service industries
Ltd. Gujrat record of staff is prepare and maintains by H.R and workers record is maintain by
IR. This department arranges the classes of newly appointed work in the training school. Three
employees are working in this department leading by a Manager. It takes necessary
Disciplinary Action against complaints to settle down the disputes and differences. It maintains
good relations among employer and workers.
3. Production Department.
It involves the process of producing the product. In manufacturing concern the largest and most
important department is production department. The production department is divided into
following departments according to their product and brands they produce and operations they
perform
● Leather Shoe Factory.

Shoe Factory (LSF) is concern with the production of footwear. It is headed by the Factory
manager. Further this department comprises several departments and sub departments. In
Leather shoe factory main departments are Lasting and PU. In lasting departments assemblies
lines produce sandals, chapples and children shoes and in P.U department automatic direct
injections machines are used and it made close supports shoes. Other departments included in
LSF are:
● Planning
● Upper Cutting
● Upper Closing
● Assembly

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● Lasting
● P.U
● Sole making

Tyre & Tube Department.

The Tyre and Tube Department produces tyres and tubes. It is also controlled and managed by
Factory Manager. MCTT and CTT are its two main departments. It’s is tough for workers to
work in these departments. So the turnover rate is high. Following are its sub departments.
● Planning
● Motorcycle Tyre Making
● Bicycle Tyre Making
● Motorcycle Tube Making
● Bicycle Tube Making
4. Account & Finance.
At S.I.L Gujrat one manger along with the deputy manager and assistant manager is leading
the accounts department. Double entry book keeping system is being used by the company.
The E.R.P system is being used to run functions smoothly. This department is divided in to
two sections. One section is purely accounts in nature while other is dealing with wages and
salaries issues. This department deal with wages, salaries, provident fund, budgets, bill
verification, payments A/P, receipts A/R, pensions loans day-today expenses and accounts
management. The wages to the workers are paid fortnightly while salaries are paid monthly.
5. I.T Department.
I.T department is working as the system support department for all the other departments so
that they can perform their activities efficiently and efficiently. I.T department of the S.I.L
Gujrat is responsible to manage all the activities relating to computer systems and database.
Basically there is numerous motivation of implementing management information system.
This system should be capable to provide the necessary data for decision making immediately
to top management, managers and front line managers.
6. Costing Department.

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Costing department performing very important function it allocate the materials and their
quantities to be required for the bulk production and prepare the cost sheet of each article. It is
divided in to two sections.
● Costing Footwear
● Costing Tyre Division
Department receives the orders from planning department raise bill of material that Includes
how much material to be required to produce the order and how much value it carries. It works
on the basis of specifications received from model room and standard rates of material received
form material management.
7. Material Management.

Material management perform vital role in the organization this department made of all type
of purchases. Department is divided in two segment local and foreign purchases separately.
Local department further divided in to 6 sections that include Leather, Packing, chemical,
synthetic, Grinderies and Technical equipment’s. Moreover working on inventory
management and arrange the material timely is the key responsibility of this department.
Manager of material management is responsible to ensure the delivery in time and manage the
raw material inventory level stable. Whole production is depending on it. Manager of material
management is responsible to controlling various sub departments which are reporting to him
that are
8. Procurement Department.

Procurement department raise the purchase order on the basis of bill of material that receive
from costing department and made all adjustment of material to avoid dead stock. Department
establish and maintain relations with suppliers and ensure them to delivery within the lead
time. Lead time for local purchase is 40 days and for import are 3-months.

● Raw material Receiving Room

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The receiving room receives and inspects the material to make sure that the material is
according to documents enclosed which is called delivery challan. It only ensure the quantity
and not quality.
● Raw material Stores.

Stores are built in the organization to hold the stocks and for safety of material. Material is
lying in the stores is very organized manners along with their bin card and computer codes.
The stores include chemical store, technical store, leather store, packing store, synthetic store,
grindery store, technical store and sole store. Stores receive the materials from the receiving
room.
● Finish Goods Warehouse.

The shoes which are manufactured in the production hall are sent to the finished goods
godowns, where they are stored until they are dispatched to its destination there are four stores
for the finished goods which are retail store, wholesale, export godown and MCTT and CTT
godown.
9. Industrial Engineering.

It is new department exist recently in service Gujrat. Purpose to create this department is to
measure and improve the output and operational efficiency of the production unit. To check
the discrepancies in production hall i.e. in plant or worker output if any found then try to
remove it. So that productions not suffer and product can be produce with their full capacity.
It has two sub departments
● Footwear
● Tyre & Tubes

10. Engineering Support.

It is supporting department chief engineer heads this department with number of engineer and
technicians. This department supporting in term of
● Maintenance of Tyre and Footwear section

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● It comprises Electronics and Electrical division

● To monitor and controlling the compressor work efficiency
● To monitor and controlling the Boiler work efficiency
● Power house working
● Maintenance of various types of moulds which is used for production
● Checking and controlling carpentry section.
This department is responsible to maintain the all factory asset running smoothly if undertakes
preplan maintenance of all the machinery after the specified period. Each department who
owns machinery is designated with a team of engineer and technician who keep the machine
running.
11. Technical Support.

Chief Technical Manager is the head of this department. All material that includes process of
chemicals is control by this department. It includes
● Raw Rubber processing
● Main Laboratories
● P.V.C Molding and pressing
There are two laboratories at SIL Gujrat one for shoe division called main laboratory other for
tyre division. There are number of qualified technician are sporting him. The laboratory
inspects the incoming material which required lab test that they are free from band chemical
and recording to their specification
12. Quality Assurance Department.
Quality assurance manager is appointed to check out the qualities matters and responsible to
deliver the goods to finish godowns to avoid end customer complaints and to goodwill for the
company. It is duty of Quality assurance manager look after the claim goods. This department
receives these shoes and makes report of its defects and sends to the relevant persons to check
whether the claim is justified or unjustified The company ensures that its quality policy is
understood, implemented and maintained at all levels of the organization to guarantee
maximum benefits and achievements in the shortest possible time.

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13. Security.

In the S.I.L Gujrat the security department is responsible to keep the law and order inside the
factory. They are responsible to handle any misconduct and to keep the eye on the workers to
stop theft. This department is being run by the retried major in a much arranged manners. The
security staff is appointed at gates and other important places inside the factory. They are
responsible to check the vehicles and coming persons. Now automatic security system is
installed in the factory close circuits cameras are fixed to check out activities inside the factory.

3.6 Comments on the Organizational Structure.

The structure of service industry limited Gujrat is functional. Hierarchy of each department is
defined according to need of organization. It has large number of departments in which
positions are grouped according to their main functional (or specialized) area. There are very
few cases at SIL Gujrat where two or more department are being headed by a single person
like canteen and shoe division. Typical functional form of organization has several major
advantages that the service is enjoying that are.
● In-depth development of expertise is encouraged.
● Employees have clear career paths within their specified function.
● Resources are used more efficiently.
● Economies of scale may be possible because of specialized people and equipment.
● Intradepartmental coordination is facilitated and it improves efficiency.
● Specialized technical competencies may be developed and may constitute a competitive
advantage.
There is a long chain of command, each chain member having one or more subordinates there
are large number of level like resident director, general manager, managers, Assistant
managers, executives, staff, supervisor, and workers. A very short spans of control each
member having. Every manager at SIL is trying to keep most of the authority in his own hands;
they are not willing to delegate these powers to the subordinates and or at continuous try to
increase their power by holding maximum resources. They also keep the key decisions at their
own and do not interested to share the key matters with team members.

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Chapter no 4

Internee work

4.1. Internship Period.

My internship period at Service industry limited was from 15 July 2019 to 25 August 2019.
During this period of six weeks I focused on my work and tried to learn as much as possible.

4.2 Internship Departments.

The following are the departments where I worked as an internee and experienced a goodtime
with the service employees.

● Industrial Relation Department

● Human Resource Department

4.3. Internship Schedule.

I spend three weeks in Industrial Relation Department and three weeks in Human Resource
Department. The HR and IR departments work side by side and their activities are interlinked
with each other. But the difference is that IR department performs most of the manual work
and HR works on software and Database. Usually activities are started by the IR and after
manual work they are shifted to the HR department. But nevertheless HR department has some
broad functions as well. I also gained some practical knowledge about Marketing.
4.4. Supervisors.
During three weeks spend in IR department I worked with three different supervisors.

● Mr. Ghulam Shabbir Bajwa (Assistant Manager IR department)

● Mr. Muhammad Siddique
● Mr. Arshad Mehmood
In HR department my supervisors were following:

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● Mr. Khurrum Murtaza

● Mr. Hafiz Muhammad Arshad

4.5. Weekly Time Table.

Following was the schedule or time table of mine at workplace, which contains the

Summary of my activities and task performed.

1st Week:

Supervisor name: Signature: ______

IR department
Monday I was introduced by the staff, and Mr. Ghulam Shabbir
15th July 2019 Bajwa gave me brief overview of department & its
function.

Tuesday Information and Instructions were given to me about

16th July 2019 recruitment forms and I learnt how to fill them.

Wednesday I fill up the recruitment form for new workers and issued
17th July 2019 them these forms after validating all the requirement.

Thursday After having the instructions of medical form, I issued

18th July 2019 them and gave direction to worker about their medical.

Friday I made the list of employees eligible for old age

19th July2019 employees’ benefits as per instructions of my supervisor.

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2nd Week:

Supervisor name: Signature: _____

Monday I did posting on long roll. And made bundles of form

22nd July 2019 keep theme save.

Tuesday Received recruitment form from new worker and made

rd
23 July 2019 sure that they are complete as I was instructed.

Wednesday Made the list of all employees holding social security

24th July 2019 card for their revalidation.

Thursday I made the files of new employees with another internee.

th
25 July 2019 And did posting on nominal register.
Friday Managed and arranged the files of workers according to
26th July 2019 their serial number.

IR department

3rd Week:

Supervisor name: Signature: ______

IR department

Monday I learnt about charge sheet, and wrote the charge sheets
29th July 2019 against the misconduct of worker. And collected the charge
sheets, previously issued and awaited for the answers, from
the concerning department.

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Tuesday My supervisor explained me how to fill transfer slip and

30th July 2019 where these slips are moved for necessary further actions.
Then I was asked to make some transfer slip.

Wednesday I was instructed about making ten days’ notice and second
31st July 2019 showcase notice.

Thursday Difference between termination and dismiss was illustrated

1st August 2019 to me with different condition.

Friday I was absent due to personal reasons.

2nd August 2019

4th Week:

Supervisor name: Signature: ______

HR department

Monday I was absent due to personal reasons.

th
5 August 2019

Tuesday I learnt how to use Smart Term and HRIS.

6th August 2019

Wednesday I was instructed about entering the personal data of new

7th August 2019 employee in smart term &HRIS. Then I did practice.

Thursday I entered the data of new workers in Database. And made

8th August 2019 probationers of new hires.

Friday My internee colleague told me how to approve leaves.

th
9 August 2019 And I approved leaves.

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5th Week:

Supervisor name: Signature: ______

HR department

Monday EID holiday

12th August 2019
Tuesday EID holiday
th
13 August 2019

Wednesday Independence Day

14th August 2019

Thursday EID holiday

15th August 2019

Friday I learnt about how to prepare daily attendance report.

th
16 August 2019 Then I made daily attendance report with HRLP of
another internee.

6th Week:

Supervisor name: Signature: ______

HR Department
Monday I updated the Status of employees who transferred or left
19th August 2019 the organization.
Tuesday I updated the Status of employees who transferred or left
th
20 August 2019 the organization.

Wednesday I made roasters, helped a new internee about the works

21st August 2019 of HR department.

Thursday In the last two days of my internship period, I learnt

22nd August 2019 little about Marketing. There is a great importance of
Product innovation for service industry. I learnt about
how to promote, sell and distribute products. I also
learnt about operations and activities involved in
promoting and selling goods.

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Friday In the last day, I learnt about Sales responsibilities such

rd
23 August 2019 as Follow up, Relationship building etc.

I performed multiple tasks during my internship period; the timetable contains the major
portion of my daily activities.

4.6 Detail description of Internee’s Departments

Industrial Relation Department

Industrial relation is the department which regulates the relation between worker and the
employer. This department is found in big labor intensive organizations. Its major function is
the regulation of relations between employer and workmen, by avoidance and settlement of
any differences or disputes arising between them. Industrial Relation is one of the most
important and beneficiary ingredient for successful industry and it is the part and parcel of the
management.

Functions of Industrial Relation Department.

IR performs two types of major functions for any organization.

● Within the organization for the benefits of workers

● Outside the organization, not only for the welfare of workers but also for the goodwill.

Within the organization IR department perform Functions for regulation of relations between
the employer and workmen after written agreement between both legal parties.

● Ticket allotment
As per recruitment every worker is allotted with ticket (token no), who appear before IR Para
staff, his personnel file is prepared along with long roll which must be presented for the
proceeding in favor or against the worker.

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● Settlement of workers files

IR department make and update the file of every worker that may easily be used in favor of
worker while he/she apply for following:

● For gaining help from management

● As a special case for re-employment
● For omitting or forgiving one month notice
● Benefits gaining from social security institute
● For issuance of social security medical card

● Provide Benefit to worker

IR department work for employees to facilitate them with different benefits, with collaboration
of external bodies. The communications with external bodies on these issues is done by IR
department. These benefits include.

● Death grant to the deceased legal heirs

● Scholarships to children of workers, getting education from colleges or
● universities
● Marriage grant for those workers whose daughters are getting married
● Traveling fairs
● Medical leaves and treatment
● Administrative work of IR department .

IR department also perform Administrative work as well. Such as

● IR attends all layoffs.

● Approval of demand as per approved strength
● Verify and attest for workers
● Appointed as a duty manager Sunday working or gazette holiday
● Operate complained box

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● Attained phone calls during working hours

● Importance of IR department

IR department is a pain killer in any organization; it provides mental relief to both workers and
management. It is no doubt; in the absence of this department no industry can run its business
effectively. Because if the workers have negative thoughts about the organization, it cannot
produce the best brands and more production.

4.7 Human Resource Department

Human Resource Department manages the workforce of any organization. It is the most tough
task to manage human rather than managing any resource else. The HR department acts like a
bridge between the organization staff and the top management. The functions of HR
department are: to attract, hire and retain the workforce of sufficient quantity and quality,
organize duties and profiles of each and every personnel, develop welfare policies, monitor
and improve efficiency of the staff, solving the problems of staff, payroll management, ensure
training of new personnel and taking care of Legal Requirements like Labor Law, Factories
Act etc.

Functions of HR Department.

Primary objective of this department is to provide and maintain Human Resources of requisite
competency. It also works to complete business effecting needs of the company. HR
department is also liable for HR policies that are matched with the business objectives. It is
responsibility provide good working environment to employees and resolve conflicts among
employees. Following are the major functions HR department is playing in Service industry
limited.

● Organization strategy

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The HR department develops the human resource planning for assessment of current staff
available and forecast the future demand of workforce needed. They make staffing strategies
and suggest the top management that how human capital affects organizational success. It
works to improve the KSAOs of company's bottom line managers and workers. Thus HR
strategic management participates in corporate.

● Recruitment.

The HR department recruits both the workers and staff. The recruitment process starts with the
placement of demand by departments. Mostly recruitment of workers and lower level staff is
done internally and references are used. But for the posts of upper level staff and managers,
newspaper and companies website is used to display ads of jobs. They also consider the
relevant available CVs as well. They also can fire the employee for bad performance.

● Selection.

They select the employees according to the organization’s workforce need. There is a well-
defined, valid and consistent criterion for selection. For worker eight days trial period and
medical fitness is required to be selected. And upper level posts relevant screening tests and
interviews are conducted for final selection.

● Employee management.

After the selection of new employees the HR department record, manage and update the data
in smart term and human resource information system. All the office work in Hr department is
done on these databases. It also makes the file of top level posts and keep updated them until
they are transferred to dead files.

● Job Evaluation

The major duty of HR department includes evaluating different jobs according to their ranks,
positions, tasks, salaries etc. with respect to their value and worth to the organization. HR

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department is responsible for listing out the general tasks or functions of every job. Typically,
it also includes describing the position and his immediate supervisor whom he has to report.

● Compensation structure

The HR department is responsible for compensation structures to set and maintain company
wages competitive with other businesses that are located in same area, or fall in the same
industry or requires similar skills. They conduct extensive surveys about wages and salaries to
maintain compensation costs in line with the organization's current financial status and
anticipated revenue.

● Reward Management.

Beside Salary and Wages, HR also provide some rewards.

● Screening.

A large pool of CVs is collected. From that pool only six to seven CVs are considered. And
they are selected on the basis of:
● Merit
● Name of Universities
● Work experience
● Performance of employee (if selected through internal recruitment)
● Reference
When 6 or 7 CVs are selected then HRM call the applicants for test and interviewing.

4.8 Details description of Activities performed by Internee .

● IR Department.

I performed following tasks in IR department.

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● Posting.

Posting is the process of transferring data of new hired worker on the nominal roll register
(long Roll). This data is dragged from the recruitment form of the workers. Every long rout
contains the record of thousand workers.

● Disciplinary Actions taken against the complains.

● Warning letter.
● Charge Sheet.
● Suspension.
● Termination.
● Dismiss.

4.9 Detail of Activities performed by Internee in HR department.

Majority of activities I performed in HR department.

● Approval of Leaves.
● Personal data entry.
● Employee status Updating.
● Employees Roster.

4.10 Human Resources Information System.

HRIS is the software that is used in most HR departments to perform the activities of employee
management. It is used for data entry, data management, data tracking as it is needed by the
department, and payroll management. It works with the support of Database. Every
organization has different type of HRIS according to their need. The HRIS being used in

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Service Industry contains most of the function. But following are the some functions on which
I worked during my internship.

Personal management.

● Personal.

In Personal we enter the personal data of new employees. This task need keen focus because it is
difficult to alter wrong entry, specially the entry of Date of Joining. When the data is entered we
say the employee account is activated.

● Employee status.

By using this option we update the record of employee. Employee status is updated when he
is transferred to another department or when he leaves the industry.

● Employee Schedule.

Employee schedule is managed with these options. In schedules there are options of roster
feeding and editing. Group roster are also there but I did not worked on it.

● Leaves.

All type of Leaves are recorded and approved in this option. When Leave application is

Received first leave request is filled then it is approved.

● Leave request form

● Leaves Approval

● Attendance.

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● Manual Attendance

In manual attendance we record the attendance of employee manually if there is

problem in time machine

● Attendance view

We can view the attendance record of a particular employee by using this option

● Reports

Every kind of reports about employees and departments can be generated. I used

Following reports related options.

● Overtime
● Leaves
● Employee schedule

4.11 Summary of the Learning.

The internship program was very helpful for me as for as learning is concern. I got many
experiences that contributed in my learning. I learnt variety of skills and qualifications as well.
I learn how to behave with workers in different situation.

The interaction with employees should be friendly, so that employee can feel comfortable
while sharing his problems. Give respect to your workers because they are the ultimate
producers of the product. When workers are satisfied then they are loyal with the organization.
Organization’s success depends on the devotion of the workers. If you are unable to keep your
employees satisfied then it is not productive for the organizations.

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Another skill I have learnt is the adaptation. The process of adjustment is very tough. I observed
the smoothness works are being done in the departments and the Integration of activities with
each other. I have also faced some hard time during my internship which helped me to be
responsive and strong.

The important skill that I gained is the skill of management. I learned that how to manage
different kind of activities, and workers and how to resolve their queries in order to keep them
satisfied. I also learned in different situations which disciplinary actions can be taken. I deeply
observed the hiring process of the organizations which helped me to understand the
organizational point of view about recruitment and selection.

Chapter no 5
Conclusions

5.1. Summary of Key Conclusions.

Internship is very important element in our MBA course. It is imperative for every student of
Business to have some practical knowledge; we cannot rely only on books to be a Good
Businessman. Internship not only increases our knowledge but also play a vital role for having
job in any organization. It is counted as experience of field work. It enables us to face hard
time because many of us struggle for their internship, especially when we go for finding the
organization of your interest. Internship provides us chance to create links with professional
people.

5.2 General Observations about the Sector .

My observation about the company’s environment, working, system, and staff is as

Follow.

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● The security system is very alert and strong in service industry.

● They are facilitating their employees very well. They have already done a lot of
for their workers.
● Management is very supportive but the lower level staff is no helpful.
● The coordination between departments is very good.
● There is no compromise on price and quality of products.
● HR department is doing very well.
● They utilizing their workers efficiently to cut down their cost.
● There are very strict rules of company for their employees.

5.3. Management Style.

Managers handle an internal environment that is commonly called an organization. Here they
perform actions that are significant to the success of the organizations. These are called
managerial functions relating to the desired outcomes of managerial action. Following are the
managerial functions of Servis Company.

● Planning.

They do both long term planning and short term planning to get their corresponding outcome
or profit. They forecast their future conditions, opportunities and problems. Their planning
process involves following steps
● Forecast the demand in market
● Finalize their investment
● Evaluate the sale margin
● Feed back

● Organizing.

They have centralized organizational structure but quickly pass out their decisions to grass root
level. They have fixed employees for a particular job for getting job specialization. They divide

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the order into small plans and distribute the planning sheet to the different departments.
Material date is confirmed before time. They have very strong communication pattern and
network. Meeting are occurs on regular basis. Sometimes emergency meetings are called in
conflict situation. Mostly their conflicts are occurring in production, planning and purchase
departments. These conflicts are resolved in emergency held meetings.

● Leading.

Servis have very effective leadership which involves managing people and the work through
the means of motivation. They motivate employees
● Provide security and insurance
● Promotion
● Provide working environment
● Better hygienic conditions
● Free medical facility
● Free education for their Children
● Cheap food facility at canteen
● Commission (over time)

● Controlling.

There are certain performances standards for evaluating results. There is strong culture of
making records and reports which tells about the progress of the company. So, they use these
reports for comparing their performance. Corrective actions are taken to regulate operations,
remove deficiencies and improve performance. There is a helping department which oversees
the activities of all the departments. If any wrong action occurs it take notice and provide help
about the issue. There are suggestion boxes for the employee. These suggestions are noticed
on weekly basis.

5.4 SWOT Analysis.

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The SWOT analysis consists of analyzing organizational strengths and weaknesses and its
environmental opportunities and threat. It helps to identify a strategic niche that the
organization might exploit. SWOT analysis of SIL is as follows.

● Strength.

● Product development: Company’s main strength is Product development. Our in-house

team of shoe designers’ work closely with the customer to develop customized designs in
accordance with their needs.

● Online System: SIL has got a well reputed on -line system in most of its branches.

● Strong Security System: Service industry limited has a strong security system.

● Efficient Procurement department: Procurement department is working very efficiently

in transferring the inputs into outputs.

● Stable Growth: SIL has stable growth for paying its debts since its emergence.

● Quick Response Time: Very important aspect of SIL is its fast services. Everything goes
very quickly. They respond the customers very quickly.

● Adequate financial resources: The Service group has adequate financial resources to
meet their requirements

● Quality Management: Because of its quality management, marketing, innovation in

products and services they have established a good reputation in the industry.

● Employee Benefits and reward: SIL is providing health, pension and transport facilities
to its employees.

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● Local availability: Local availability of raw materials, machinery, parts and skilled labor
is also strength of Service.

● Qualified leather technologists: Presence of qualified leather technologists in the field.

● Business portfolio: Service is producing a variety of products that reduces the risk of
company.

● Weaknesses

● Lack of new products: SIL is not introducing new products these days.

● Centralized decision making: The decisions are made by the upper management which
is weakness of the SIL, because authority is not delegated to branch level. Manager cannot
take initiative regarding different decisions. They cannot work freely.

● Less promotional activities: The majority of people are not well aware about the products
of SIL. It is due to their very low services of promotional activity.

● Lack of Motivation: There is low level of motivation in the employees of the SIL.

● Traditional Methods: SIL Management has adopted traditional methods for production
and problem solving.

● Low grade Technology: Low level of technological up-gradation.

● Resistance to change: There is very frequent change in design, technology, Process.

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● Opportunities

● Cost Reduction: Organization can reduce the cost by proper utilization of resources.

● Fresh Talent: SIL has great opportunities to target the young talent for their new products.

● Replacement of infrastructure: SIL has to replace the old infrastructure with new
one for best working environment.

● Fresh Graduates: They have an opportunity to focus on fresh graduates of University

of Gujrat. Attract them with best employment facilities.

● Cheap Raw material: Competition is going to make availability of inputs cheaper and
sufficient.

● KSAOs: Increased awareness is likely to improve the skill base of the workers.

● Threats.

● Political instability: Political instability effects because of the quota system the company
can be restrict by government to export. Moreover government policies can change because
of this instability.

● Competition: Competition is going to increase because of setting up modern unit

elsewhere.

● Technology: Technology can impose a major threat unless it is changed/ modernized.

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● Changing Trends: Fast changing fashion trends are difficult to adapt.

● Dynamic environment: The changing business environment is always a problem for our
business.

● Price: No compromise on Price is also a threat for Service industries.

5.5 Recommendations.

On the basis of my observation I would like to suggest some recommendations to the SIL
Gujrat.

● Company can expand its operations to Middle East market it has the chance to become
multinational due to shift in politics in Middle East.
● Using the internet and E-commerce technology to drastically cut costs the management is
reluctant to consider roll of information technology factor in reducing cost.
● Special incentives should be given to Head on EID and on other special days should be
given to the workers.
● Different training courses should be arranged for the up lifting and improving the quality
of work for employees.
● They provide transportation facility to only female employees I think male should
also be provided with conveyance convenience. This will create the easiness for
workers and reduce the wastage of time
● There should be a proper accommodation for the vendors and visitors.
● There is also a problem of work overload for the employees and it should be control
properly so that the employees are motivated.
● It was also observed that distribution of work load was not proper. So, the duties and tasks
should be rearranged for the staff.
● They should have to decentralize the management decision. That will build trust

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on low level managers and they will be confident.

● The HR department should arrange the programs for the motivation of employees. The
selection of employees should be on merit and not by the references.
● They should have to induct some fresh and energetic staff by replacing the old.
● Employee.

6. References.

● http://www.servis.com/page/the_group
( 15 July 2019 10:12 A.M)

● http://www.servis.com/page/the_history
( 16 July 2019 12:02 A.M )

● http://www.servis.com/page/FRANCHISING
(16 July 2019 12:12 A.M)

● http://www.servis.com/page/BRAND_PARTNERSHIP
( 20 July 2019 9:00A.M)

● http://www.servis.com/page/the_brand
( 23 July 2019 12:00 A.M)

● http://www.servis.com/page/sil
(26 July 2019 11:15 A.M)

● http://www.servis.com/page/financial_results
(8th August 2019 9:10 A.M)

● http://www.servis.com/contact
( 17 August 2019 10:00 P.M)

● http://www.servis.com/page/ssc
( 18 August 2019 03:00 A.M)

● http://www.servis.com/page/CSR
(20 August 2019 9:00 A.m)

● http://www.servis.com/page/GLOBAL.
( 22August 2019 11:00 P.M)

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● http://www.servis.com/page/CAREER.
(23August 2019 01:00A.M)

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