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    HK SOP - Villa Manager SOP

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    Jack Bali
    The villa manager is responsible for coordinating and supervising various departments, reviewing financial statements to improve profitability, organizing staff recruitment and development, and monitoring production quality and employee productivity. They also facilitate communication between support functions like IT, HR, and accounting, manage customer support, and assist with strategic and operational planning. Key duties include preparing staff schedules, editing standard operating procedures, ensuring guest satisfaction and safety compliance, and handling purchasing and reporting requirements.

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    HK SOP - Villa Manager SOP

    Uploaded by

    Jack Bali
    558 views1 page
    The villa manager is responsible for coordinating and supervising various departments, reviewing financial statements to improve profitability, organizing staff recruitment and development, and monitoring production quality and employee productivity. They also facilitate communication between support functions like IT, HR, and accounting, manage customer support, and assist with strategic and operational planning. Key duties include preparing staff schedules, editing standard operating procedures, ensuring guest satisfaction and safety compliance, and handling purchasing and reporting requirements.

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    The villa manager is responsible for coordinating and supervising various departments, reviewing financial statements to improve profitability, organizing staff recruitment and development, and monitoring production quality and employee productivity. They also facilitate communication between support functions like IT, HR, and accounting, manage customer support, and assist with strategic and operational planning. Key duties include preparing staff schedules, editing standard operating procedures, ensuring guest satisfaction and safety compliance, and handling purchasing and reporting requirements.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    558 views1 page

    HK SOP - Villa Manager SOP

    Uploaded by

    Jack Bali
    The villa manager is responsible for coordinating and supervising various departments, reviewing financial statements to improve profitability, organizing staff recruitment and development, and monitoring production quality and employee productivity. They also facilitate communication between support functions like IT, HR, and accounting, manage customer support, and assist with strategic and operational planning. Key duties include preparing staff schedules, editing standard operating procedures, ensuring guest satisfaction and safety compliance, and handling purchasing and reporting requirements.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    VILLA MANAGER SOP REMARK NOTE

    COORDINATION AND SUPERVISION


    Coordinate, manage and monitor the workings of various departments
    FINANCIAL
    Review financial statements and data
    Utilize financial data to improve profitability
    Control inventory
    Plan effective strategies for the financial well being of the company
    HUMAN RESOURCES
    Organize recruitment and placement of required staff
    Establish organizational structures
    Delegate tasks and accountabilities
    Establish work schedule
    Supervise staff
    Monitor and evaluate performance
    PRODUCTION
    Coordinate and monitor the work of various departments, warehousing, pricing and distribution of goods
    Monitor performance and implement improvements
    Ensure quality of products
    Manage quality and quantity of employee productivity
    Manage maintenance of equipment and machinery
    Provide technical support where necessary
    COMMUNICATION
    Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance
    Facilitate coordination and communication between support functions
    Manage customer support
    Plan and support sales and marketing activities
    Assist in the development of strategic plans for operational activity
    Implement and manage operational plans
    OTHERS
    Preparing staff schedules, discipline, recruitment and preparing in regular staff meeting or management meeting and editing the Standard Operating Procedure (SOP)
    Edit and create the new Departmental Manual if needed and keep villas in perfect condition by implementing check list in all departments
    Make sure that high standard of guest satisfaction are achieved and make sure that health, hygiene and safety rules are being followed in the department
    Trouble shooting emergency situations and finding suitable outcomes and committed to back up villa operational anytime when needed
    Handling purchasing and petty cash for villa operation, weekly report villa operation, and monthly operation target plan

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