POSITION DESCRIPTION

Support Worker
Primary Objective
To support people with a disability to ensure each individual is satisfied with Endeavour services and is provided with the
opportunity to participate in the everyday life of the community and reach their full potential.
Department: Disability Services Position reports to: Service Co-ordinator and or
Operations Manager Services
Direct reports
Nil
Internal Management, peers, staff of External Families and or Guardians
Relationships: other Endeavour services Relationships:
Financial Delegation/ Nil Classification: Grade 3
Authority:

Key Function Responsibilities, Accountabilities and Deliverables

Service Delivery ƒ Carryout all tasks and functions in accordance with Disability Services Standards and
organisational polices and procedures to ensure service operations reflect consistency in
applications and processes.
ƒ Provide an environment that is free from any form of abuse, neglect and exploitation to
ensure the rights of service users are upheld and maintained.
ƒ Develop programs and activities that encompass the individual needs of service users to
ensure the development of individuals and that a positive image of people with a
disability is promoted in the community.
ƒ Participate in the development and implementation of personalised plans for service
users, ensuring that individual needs form the basis the plan and that outcomes enhance
the abilities, skills and opportunities for service users.
ƒ Advise the Service Co-ordinator of the changing needs of service users to ensure the
services continually meets their changing needs.
ƒ Implement positive behavioural support plans and complete associated paperwork to
ensure specific support needs are operationalised to achieve better outcomes for service
users.
ƒ Create an environment that enables service users and other stakeholders to raise
complaints and or concerns regarding any area of dissatisfaction with service delivery
and have confidence in a resolution.
ƒ Provide services users with dignity and respect in all aspects of their lives and
confidentiality of all personal information is maintained.
ƒ Follow the daily task schedule including but not limited to all aspects of personal hygiene
to ensure a safe and comfortable living environment is provided to service users.
ƒ Complete all administration functions in a timely manner to ensure efficient operations of
the service.
System and ƒ Work within service/individual budgets and monitor and report any discrepancies to
Service Co-0rdinator and or Operations Manager Services to ensure appropriate records
Processes are kept and any discrepancies are identified and actioned in a timely manner.
ƒ Prepare and provide information to Service Co-Ordinator in a timely manner in order for
information to be gathered and collated for statistical purposes and reports.
Relationships ƒ Consult with service users and their family and or guardian to ensure they are involved in
making all decisions that impact on their lives.
ƒ Follow appropriate reporting lines to ensure information is communicated to appropriate
persons in an open, transparent and timely manner.
ƒ Collaboratively maintain relationships with stakeholders in order to ensure a consistent
flow of communication and service delivery.
ƒ Positively promote Endeavour to the community to increase community awareness,
support and loyalty to Endeavour.
Team Participation ƒ Comply with the organisation’s Quality Management System including completing quality
improvement forms to ensure the continuous improvement process is part of the
(HR & Quality) everyday life of the organisation.
ƒ Communicate effectively with your Service Co-Ordinator and or Operations Manager
Services in order to solve problems, review procedures and complete quality
improvement forms to ensure improvements in service delivery and customer needs are
identified and implemented.
ƒ Participate in team building activities, including actively participating in the Performance
Appraisal and Development and Review program to ensure individual and team key
performance. Indicators are achieved and Endeavour’s values and behaviours are
consistently demonstrated.

PD 5075: Support Worker Page 1 of 2

Issue: 03 Date: August 2010
 POSITION DESCRIPTION
ƒ Attend as directed and participate in on-the-job training and meetings and comply with
Endeavour’s policies and procedures to ensure knowledge and skills are adequate to
fulfil operational requirements.
ƒ Achieve KPI as communicated by Operations Manager Services to ensure participation
in organisational success is understood and accomplished
ƒ Provide on-job training and assistance to other members of the team in procedures to
ensure optimal service standards are achieved.
Workplace Health ƒ Comply with Endeavour’s Workplace Health and Safety policies and procedures to
ensure safety in the workplace is upheld.
and Safety ƒ Be vigilant for situations that may cause a safety risk and take steps to minimise the risk
by identifying and reporting potential hazards in the workplace to the Supervisor.
ƒ Report any accidents and incidents to Service Co-Ordinator and or Operations. Manager
Services within 24 hours to ensure investigation occurs in a timely manner and
appropriate controls are identified and implemented to prevent recurrence.

SELECTION CRITERIA
Support Worker
Experience and ƒ Demonstrated ability in assisting individuals to identify goals and in assisting them to
make the necessary choices and decisions to achieve these goals.
Knowledge ƒ Proven ability to plan appropriate support for individuals taking into consideration their
individual needs to ensure support strategies are implemented that are creative,
innovative and flexible.
ƒ Proven ability to apply knowledge of nutrition and hygiene principles in a workplace
and/or domestic setting to ensure appropriate safety and health levels are upheld
ƒ Well developed skills and knowledge of Microsoft office suite, in particular; Microsoft
Word, Excel, Outlook, and the, Internet.
Values and ƒ Demonstrated high-level verbal and written communication skills to deal with issues
sensitively and assertively to achieve outcomes on a consistent basis.
Behaviours ƒ Proven ability to work both independently and in a team environment to build
collaborative relationships with clients, management, colleagues and external bodies to
achieve optimal business outcomes.
ƒ Proven ability to prioritise workload and multi-task to ensure work commitments are
fulfilled in a timely manner.
ƒ Demonstrated problem solving skills to successfully identify problems, develop solutions
and implement these using a logical and systematic approach.
Other Requirements ƒ Committed to undertaking the relevant Security Check(s) as outlined by Disability
Services, Department of Communities, Queensland and be issued with and hold a
Positive Notice Card during employment with Endeavour
ƒ Ability to administer first aid and be the holder of a Senior First Aid certificate.
ƒ Certificate III or IV in Community Services – Disability Work or Aged Care (desirable)
ƒ Class C Drivers Licence.

CERTIFICATION:
I have reviewed this Position Description with my Supervisor/Manager and am satisfied that it accurately describes the requirements of
this position.

Staff Member

(Name and signature) (Date)

Supervisor/Manager:
(Name and signature) (Date)

PD 5075: Support Worker Page 2 of 2

Issue: 03 Date: August 2010