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    Faith Fernandez
    The customer booked a two-week holiday to Sydney through Fly-by Night Travel agency but had several problems with the trip. The flight was delayed causing a late arrival at the noisy hotel which was not as described. Additionally, the customer had to pay for dinner despite the booking being all-inclusive. As a result, the customer wrote to complain and request a partial refund of half the total cost due to the disappointing experience.

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    Task

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    Faith Fernandez
    116 views3 pages
    The customer booked a two-week holiday to Sydney through Fly-by Night Travel agency but had several problems with the trip. The flight was delayed causing a late arrival at the noisy hotel which was not as described. Additionally, the customer had to pay for dinner despite the booking being all-inclusive. As a result, the customer wrote to complain and request a partial refund of half the total cost due to the disappointing experience.

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    The customer booked a two-week holiday to Sydney through Fly-by Night Travel agency but had several problems with the trip. The flight was delayed causing a late arrival at the noisy hotel which was not as described. Additionally, the customer had to pay for dinner despite the booking being all-inclusive. As a result, the customer wrote to complain and request a partial refund of half the total cost due to the disappointing experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    116 views3 pages

    Task

    Uploaded by

    Faith Fernandez
    The customer booked a two-week holiday to Sydney through Fly-by Night Travel agency but had several problems with the trip. The flight was delayed causing a late arrival at the noisy hotel which was not as described. Additionally, the customer had to pay for dinner despite the booking being all-inclusive. As a result, the customer wrote to complain and request a partial refund of half the total cost due to the disappointing experience.

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    © All Rights Reserved
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    of 3

    Task: You booked a two-week holiday to Sydney with Fly-by Night Travel.

    You are not


    happy with the holiday-the flight delayed,the hotel was noisy and so on. Write to agency to
    complain about the holiday giving deatails about the problems. Request some
    compensation or refund.

    Dear Sir/ Madam,


    I am writting to complain about a holiday which i booked in your travel agency. I traveled to
    Sydney on 5th May and returned on 19th May. I thought it would be a dream holiday,
    however, it have been my worst trip ever. I have so many problems with this journey.

    Firstly, the flight was delayed. I know that is not only your fault,but I hoped I vould be at the
    hotel at 4pm not at 11pm. Secondly, in your brochure I read this is a quity hotel, mainly
    families stay here. Despite this I saw only two families, another tourists were young who
    wanted parting all day. Moreover, the hotel was in the centre of the city,beetwen a pub and
    a disco. Finally, I booked for all-inclusive, but I have to pay for the dinner.

    I had been looking forward to my holiday, but I was very disappointed. Therefore I feel you
    should refund half the cost of the holiday.

    I am look forward to your prompt response.


    Yours faithfully,
    Anna Brown

    I am writing to inform you about the discomfort I experienced because of your Travel Company. I had
    booked a ticket through your travel company from Mumbai to Delhi, on 29th December. The date of
    travel was 30 December.

    I had reported to the stop, 15 minutes before the boarding time, but the bus was delayed by one hour.
    The destination was also delayed by one hour so I had to miss my flight and had to travel by a second
    class flight. The condition of the bus was also very poor. I had booked an AC bus, but the bus arrived was
    a non- AC with poor ventilation. The seating was also not good. The push back did not work and so I
    have developed a back pain.

    For these reasons, I would ask you either to refund my ticket or replace my losses. Looking forward to
    your immediate response.

    Yours faithfully

    ABC

    Read more on Brainly.in - https://brainly.in/question/7397964#readmore

    Subject: Poor services provided by your agency and refund of money

    Sir:

    Quite regrettably I am bringing to your notice the poor standard of services provided to you customers
    by your agency. Your company promises heaven but delivers hell in reality. I myself am the victim of
    your duping. I bought a trip for 50 students to Nainital for 10 days (from December 20, December 29,
    2018) from your agency at the whopping cost. At the time of booking I was assured I would get 4 star
    lodging, boarding, and luxurious transport facilities. However, I was deeply aggrieved at the sub-
    standard and low quality of the facilities provided. Neither the hotels were 4 star, nor was the food up
    to the mark. As far as the transport facilities provided, the least said the better.

    I appeal to you to stop duping your customers as it tarnishes the image of the local people. You are
    responsible for the inconvenience faced by all the tourists; not the local people of the places where you
    send your customers for travel. Do refund the money we have paid you or I am planning to complain
    against you to the central Tourism Ministry. Looking forward to hearing from you.

    Yours truly,

    Samarth

    Read more on Brainly.in - https://brainly.in/question/7397964#readmore

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