HP Scanjet Enterprise 8500 Service Manual PDF

HP Scanjet Enterprise 8500 fn1
HP Digital Sender Flow 8500 fn1
Service Manual
8500 fn1
Service Manual
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or editorial errors or omissions contained
herein.
Part number: L2717-90014
Edition 2, 10/2013
Table of contents
1 Theory of operation .......................................................................................................... 1

Flatbed scanner and ADF assembly ............................................................................................ 3
Network electronics assembly .................................................................................................... 4
User interface assembly ............................................................................................................ 6
2 Removal and replacement ................................................................................................ 7

Introduction ............................................................................................................................. 8
Removal and replacement strategy ............................................................................................. 9
Electrostatic discharge ............................................................................................................ 10
Required tools ........................................................................................................................ 11
Types of screws ..................................................................................................................... 12
Service approach ................................................................................................................... 15
Before performing service ........................................................................................ 15
Backup product data ................................................................................ 15
After performing service ........................................................................................... 15
Restore product data ................................................................................ 16
Save and repair process ........................................................................... 16
Post-service test ....................................................................................................... 16
Quality test .............................................................................................. 17
Customer self repair (CSR) assemblies ...................................................................................... 18
ADF rollers ............................................................................................................. 18
Remove the ADF rollers: ............................................................................ 18
Separation pad ........................................................................................ 21
Update the document feeder kit replacement history ..................................... 22
Set the Very Low Settings option from the control panel ................................. 22
Control-panel assembly ............................................................................................ 24
Reinstall the control-panel assembly ............................................................ 25
Hard disk drive ....................................................................................................... 26
Remove the hard disk drive ....................................................................... 26
Reinstall the hard disk drive ........................................................ 29
Reload the firmware .................................................................. 29
ENWW iii
Formatter PCA ........................................................................................................ 31
Reinstall the formatter PCA ........................................................................ 36
Keyboard assembly ................................................................................................. 36
Internal assemblies ................................................................................................................. 39
Flatbed scanner and ADF assembly ........................................................................... 39
Remove the flatbed scanner and ADF assembly: ........................................... 39
Reinstall the flatbed scanner and ADF assembly ............................ 42
Power-button assembly ............................................................................................. 44
Remove the power-button assembly ............................................................ 44
Reinstall the power-button assembly ............................................................ 45
Interconnect cable, scanner cable, and control-panel cable .......................................... 46
Remove the scanner cable, control-panel cable, and interconnect cable .......... 46
Interconnect PCA, fan assembly, and DC controller PCA .............................................. 53
Remove the interconnect PCA, fan assembly, and DC controller PCA: ............. 53
3 Solve problems ............................................................................................................... 59

Solve problems checklist ......................................................................................................... 60
Administration Menu Map ....................................................................................................... 61
Preboot menu options ............................................................................................................. 62
Current settings page .............................................................................................................. 63
Troubleshooting process .......................................................................................................... 64
Determine the problem source ................................................................................... 64
Troubleshooting flowchart ......................................................................... 65
Power subsystem ..................................................................................................... 68
Power-on checks ...................................................................................... 68
Power-on troubleshooting overview .............................................. 68
Firmware startup steps ............................................................... 69
Control-panel checks ............................................................................................... 73
Control-panel checks from the control panel ................................................. 73
Control-panel checks from diagnostic mode ................................................. 73
Generate debug data .............................................................................................. 75
Check the maintenance history ................................................................................. 75
Check the number of scans ....................................................................................... 75
Tools for troubleshooting ......................................................................................................... 76
Component diagnostics ............................................................................................ 76
LED diagnostics ........................................................................................ 76
LED indicators on the formatter .................................................... 76
Interpret control-panel status lights ............................................... 77
Engine diagnostics ................................................................................... 77
Verify power to the flatbed scanner and ADF assembly .................. 77
Test simplex scanning ................................................................ 78
iv ENWW
Test duplex scanning ................................................................. 78
Sensor test ............................................................................................... 78
Paper present sensor .................................................................. 78
ADF hatch sensor ...................................................................... 79
Flatbed cover sensor .................................................................. 79
Multi-Pick sensor ........................................................................ 79
Internal test pages ................................................................................................... 80
Configuration pages ................................................................................. 80
Configuration page ................................................................... 80
HP embedded Jetdirect page ...................................................... 82
Finding important information on the configuration pages .............. 83
Usage page ............................................................................................ 84
File Directory page ................................................................................... 85
Web Services Status Page ......................................................................... 86
Use HP Embedded Web Server features .................................................................... 86
Information tab ........................................................................................ 87
Control panel menus ................................................................................................ 87
Administration menu ................................................................................. 88
Reports menu ............................................................................ 88
General Settings menu ............................................................... 89
Scan/Digital Send Settings menu ................................................ 90
Fax Settings menu ..................................................................... 93
Display Settings menu ................................................................ 94
Manage Supplies menu ............................................................. 95
Network Settings menu .............................................................. 96
Troubleshooting menu ................................................................ 98
Device Maintenance menu ........................................................................ 99
Backup/Restore menu ................................................................ 99
Calibrate/Cleaning menu ........................................................ 100
USB Firmware Upgrade menu ................................................... 100
Service menu .......................................................................... 100
Interpret control-panel messages ............................................................................. 101
Control-panel message types ................................................................... 101
Control-panel messages .......................................................................... 101
20.00.00 Insufficient memory: <Device> To continue, touch “OK” 101
30.01.10 Scanner Failure ........................................................ 102
30.01.23 Scanner Calibration Failure ....................................... 102
30.01.36 Upgrade Error Try downloading upgrade again .......... 102
30.01.40 Scanner Communication Failure ................................. 102
30.01.47 Document Feeder Not Detected .................................. 103
30.01.YY Scanner Failure ........................................................ 103
ENWW v
31.01.02 Jam in document feeder ............................................ 103
31.01.03 Document feeder pick error ....................................... 104
40.00.01 USB I/O buffer overflow To continue, touch “OK” ........ 104
40.00.02 Embedded I/O buffer overflow To continue, touch
“OK” ..................................................................................... 104
40.00.03 EIO <X> buffer overflow To continue, touch “OK” ........ 105
40.00.04 EIO <X> bad transmission To continue, touch “OK” ..... 105
40.00.05 Embedded I/O bad transmission To continue, touch
“OK” ..................................................................................... 105
49.XX.YY Error To continue turn off then on ................................ 105
57.10.01 The fan has failed Turn off and contact the administrator 106
62.00.00 No system To continue turn off then on ........................ 106
80.0X.YY Embedded JetDirect Error To continue turn off then on ... 106
98.00.0X Corrupt data in X volume ........................................... 107
Cleaning disk <X>% complete Do not power off ......................... 107
Digital send communication error .............................................. 107
Digital send communication error .............................................. 107
Disk full Delete stored jobs ........................................................ 108
Document feeder bin full .......................................................... 108
Document feeder is empty ........................................................ 108
Document feeder top cover open ............................................... 108
Event log is empty ................................................................... 108
Flatbed cover open .................................................................. 109
Initializing... ........................................................................... 109
Internal disk not found ............................................................. 109
Internal disk not functional ........................................................ 109
Internal disk not initialized ........................................................ 109
Moving solenoid To exit press ................................................... 110
Moving solenoid and motor To exit press ................................... 110
Performing Paper Path Test… .................................................... 110
Replace Document Feeder Kit ................................................... 110
Unable to cancel firmware update job ....................................... 110
Unable to Install ...................................................................... 111
Unable to install the firmware ................................................... 111
Unsupported USB accessory detected Remove USB accessory ....... 111
Upgrade complete To continue turn off then on ........................... 112
USB accessory needs too much power Remove USB Accessory
and Turn Off then On .............................................................. 112
USB needs too much power ...................................................... 112
USB storage accessory removed Clearing any associated data ..... 112
Event log messages ............................................................................................... 112
vi ENWW
Show an event log ................................................................................. 113
Clear the event log ................................................................................. 113
Event log message table .......................................................................... 113
Clear jams .......................................................................................................................... 136
Clear jams from the paper path .............................................................................. 136
Solve paper-handling problems .............................................................................................. 138
Paper jamming, skewing, misfeeds, or multiple-page feeds ......................................... 138
Paper does not feed from the product ...................................................................... 138
Originals are curling up in the document output tray .................................................. 139
The bottom of the scanned image is cut off ............................................................... 139
The scanned images have streaks or scratches .......................................................... 139
An item loaded in the document input tray jams repeatedly ........................................ 139
The product has stopped working correctly ............................................................... 140
Clean the product ................................................................................................................ 141
Clean the touchscreen ........................................................................................... 141
Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex
background .......................................................................................................... 141
Clean the rollers .................................................................................................... 144
Set the Very Low Settings option from the control panel ............................... 145
Solve connectivity problems ................................................................................................... 146
Check the Ethernet connection ................................................................................ 147
Service mode functions ......................................................................................................... 148
Service menu ........................................................................................................ 148
Product resets ....................................................................................................... 151
Restore factory settings ............................................................................ 151
Clean Disk and Partial Clean functions ..................................................... 151
Active and repository firmware locations .................................... 151
Partial Clean ........................................................................... 152
Clean Disk ............................................................................. 153
Preboot menu options ........................................................................................................... 155
Solve fax problems ............................................................................................................... 162
Internet Fax setup .................................................................................................. 162
LAN Fax setup ...................................................................................................... 162
Solve e-mail problems ........................................................................................................... 164
Validate the SMTP gateway address ........................................................................ 164
Validate the LDAP gateway address ........................................................................ 164
Product updates ................................................................................................................... 165
Determine the installed revision of firmware .............................................................. 165
Perform a firmware upgrade ................................................................................... 165
HP Embedded Web Server ...................................................................... 165
USB storage device (Preboot menu) .......................................................... 166
ENWW vii
USB storage device (control-panel menu) ................................................... 167
4 Parts ............................................................................................................................ 169

Order parts by authorized service providers ............................................................................ 170
Order parts, accessories, and supplies .................................................................... 170
Customer-self repair parts ....................................................................................... 170
Internal assemblies ................................................................................................ 171
Appendix A Service and support ..................................................................................... 173

Hewlett-Packard limited warranty statement ............................................................................. 174
End User License Agreement .................................................................................................. 176
Customer self-repair warranty service ..................................................................................... 179
Customer support ................................................................................................................. 180
Appendix B Product specifications ................................................................................... 181

Physical specifications .......................................................................................................... 182
Document feeder specifications .............................................................................................. 182
Power consumption .............................................................................................................. 182
Environmental specifications .................................................................................................. 183
Regulatory model number ..................................................................................................... 183
Appendix C Regulatory information ................................................................................. 185

Environmental product stewardship program ........................................................................... 186
Protecting the environment ...................................................................................... 186
Plastics ................................................................................................................. 186
Power consumption ............................................................................................... 186
Material restrictions ............................................................................................... 186
Disposal of waste equipment by users in private households in the European Union ...... 187
Chemical substances ............................................................................................. 187
For more information ............................................................................................. 187
Certificate of Volatility .......................................................................................................... 188
Volatile memory .................................................................................................... 188
Non-volatile memory ............................................................................................. 188
Hard disk drive memory ......................................................................................... 188
Index ............................................................................................................................... 189
viii ENWW
1 Theory of operation
NOTE: The name for this product was changed to include the word “Flow”. There is no functional
difference between the HP Scanjet Enterprise 8500 fn1 (L2717A) and the HP Digital Sender Flow
8500 fn1 (L2719A). Service parts containing the product name have been updated to include the
words “Digital Sender” and “Flow”.
The 8500 fn1 is a fleet-compliant network scanner with an integrated legal-size flatbed scanner and
single-pass duplex automatic document feeder (ADF). The input tray for the ADF holds 100 pages of
standard size paper and can scan at 60 pages per minute (ppm) for simplex scanning and 120 ppm
for duplex scanning.
The product has three hardware subassemblies:
● Flatbed scanner and ADF assembly
● Network electronics assembly
● User interface (control panel) assembly
ENWW 1
Figure 1-1 Hardware subassemblies
2 Chapter 1 Theory of operation ENWW

Flatbed scanner and ADF assembly
The scanner can scan paper up to 216 mm (8.5 in) x 863.6 mm (34 in) in size. Paper must be placed
in the ADF input tray or on the flatbed glass before the scanning can be initiated. Output from the
scanner is in .JPEG format and is transferred to a network using a Hi-Speed USB interface.
The major hardware components associated with this assembly are:
● ADF with an integrated scan module
● Flatbed scanner assembly
● Scanner control-board assembly
ENWW Flatbed scanner and ADF assembly 3

Network electronics assembly
The network electronics assembly controls all functions within the product and provides a connection to
the external gigabit network interface for the product. This assembly only accepts files from a USB
interface in .JPEG format from the flatbed scanner and ADF assembly. The assembly stores the files on
the encrypted hard disk drive for additional post-scan processing and routing based on the options
selected by the user.
Figure 1-2 Network electronics assembly overview

Table 1-1 Network electronic assembly components
Subassembly Subassembly Subassembly Subassembly
Network electronics (formatter

board)
Interconnect circuit board

(ICB)
Power button board
Power input board
Interface cables From ICB USB cable to scanner
USB cable to control panel

(non-standard voltages)
ICB cable assembly DC power cable to scanner
Power/reset control to
scanner
System power button board
The interconnect circuit board (ICB) subassembly within the network electronics assembly is the main
communication interface for all system assemblies. This ICB controls the power sequencing of all
assemblies and the system fan. All communication interfaces are routed through this assembly.
Figure 1-3 ICB connections
ENWW Network electronics assembly 5

User interface assembly
The user interface assembly has a 203.2 mm (8 in) color LCD display with and integrated touchscreen
and a full physical keyboard. The user interface assembly also includes:
● A USB-host interface connection with an integrated cover for sending output files to a USB storage
accessory
● A fleet-compliant hardware integration pocket (HIP)
● Status LEDs
● Physical buttons
The user interface assembly communicates with the network electronics assembly using a USB interface
through the ICB assembly.
Table 1-2 User interface assembly components
Subassembly Subassembly
Control-panel assembly
Physical keyboard Keyboard interface board
Cables 24-pin FFC from control panel to keyboard interface board

2 Removal and replacement
● Introduction
● Removal and replacement strategy
● Electrostatic discharge
● Required tools
● Types of screws
● Service approach
● Customer self repair (CSR) assemblies
● Internal assemblies
NOTE: Your product might not appear exactly as the one shown in the photos in this chapter.
Although details such as the color of the external panels and covers might be different than your
product, the procedures in this chapter are appropriate for your product.
ENWW 7
Introduction
This chapter describes the removal and replacement of field-replaceable units (FRUs) only.
Replacing FRUs is generally the reverse of removal. Occasionally, notes and tips are included to
provide directions for difficult or critical replacement procedures.
HP does not support repairing individual subassemblies or troubleshooting to the component level.
Note the length, diameter, color, type, and location of each screw. Be sure to return each screw to its
original location during reassembly.
Incorrectly routed or loose wire harnesses can interfere with other internal components and can become
damaged or broken. Frayed or pinched harness wires can be difficult to find. When replacing wire
harnesses, always use the provided wire loops, lance points, or wire-harness guides and retainers.
8 Chapter 2 Removal and replacement ENWW

Removal and replacement strategy
WARNING! Turn the product off, wait 5 seconds, and then remove the power cord before
attempting to remove an assembly. If this warning is not followed, severe injury can result, in addition
to damage to the product. The power must be on for certain functional checks during troubleshooting.
However, disconnect the power supply during parts removal.
Never operate or service the product with the protective cover removed from the laser/scanner
assembly. The reflected beam, although invisible, can damage your eyes.
The sheet-metal parts can have sharp edges. Be careful when handling sheet-metal parts.
CAUTION: Do not bend or fold the flat flexible cables (FFCs) during removal or installation. Also, do
not straighten pre-folds in the FFCs. You must fully seat all FFCs in their connectors. Failure to fully seat
an FFC into a connector can cause a short circuit in a PCA.
NOTE: To install a self-tapping screw, first turn it counterclockwise to align it with the existing thread
pattern, and then carefully turn it clockwise to tighten. Do not overtighten. If a self-tapping screw-hole
becomes stripped, repair the screw-hole or replace the affected assembly.
TIP: For clarity, some photos in this chapter show components removed that would not be removed to
service the product. If necessary, remove the components listed at the beginning of a procedure before
proceeding to service the product.
ENWW Removal and replacement strategy 9

Electrostatic discharge
CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD reminder
when removing product parts. Always perform service work at an ESD-protected workstation or mat, or
use an ESD strap. If an ESD workstation, mat, or strap is not available, ground yourself by touching the
sheet-metal chassis before touching an ESD-sensitive part.
Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the product.

Required tools
● Torx screwdrivers, size 10, 15, and 20
● Small flat blade screwdriver
● Needle-nose pliers
● ESD mat or ESD strap (if one is available)
● Penlight (optional)
● USB thumbdrive
ENWW Required tools 11

Types of screws
This table describes the screws that are used in the product and provides guidelines to help determine
where each type of screw is used. The screws can vary in length depending on the thickness of the
material that is being fastened.
Always note where each type of screw is located and replace each one in its original location.
WARNING! Make sure that components are replaced with the correct screw type. Using the
incorrect screw (for example, substituting a long screw for the correct shorter screw) can cause damage
to the product or interfere with product operation. Do not intermix screws that are removed with one
component with the screws that are removed from another component.
TIP: When you are disassembling the product, place the screws into the chassis holes from which
they were removed. This prevents their loss, and ensures that the proper type and length of screw for
each location is used when the product is reassembled.
Table 2-1 Common fasteners used in this product
Screw type
Silver Torx head 4 x 10 mm screw with cone washer
This screw type is shown in the following figure:
● Figure 2-31 Remove the flatbed scanner and ADF assembly (1 of 7) on page 39

Table 2-1 Common fasteners used in this product (continued)
Screw type
Silver Torx head 3 x 8 mm screw with spring washer
This screw type is shown in the following figures:
● Figure 2-61 Remove the interconnect PCA on page 56
● Figure 2-65 Remove the DC controller PCA on page 58
Torx head 4 x 34 mm screw
This screw type is shown in the following figure:
● Figure 2-63 Remove the fan assembly (2 of 3) on page 57
Torx head 3 x 10 mm screw
● Figure 2-38 Remove the power-button assembly (1 of 3) on page 44
ENWW Types of screws 13

Table 2-1 Common fasteners used in this product (continued)
Screw type
Torx head 3 x 7.25 mm screw
● Figure 2-41 Remove the scanner cable, control-panel cable, and interconnect cable (1 of 4) on page 46
● Figure 2-58 Remove the interconnect PCA, fan assembly, and DC connector PCA (4 of 6) on page 55
12 mm
Screw measurement guide

Service approach
Before performing service
● Turn off the power using the power switch.
● Unplug the power cable and network cable.
● Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an
ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal
chassis before touching an ESD-sensitive part.
NOTE: Some procedures require that you backup product data prior to replacing the assembly.
Backup product data

To ensure that customer-specific configuration information and data are preserved, back up the product
data to a portable USB storage device prior to removing these assemblies. Restore the data after
replacing the assembly.
NOTE: You can also backup product data using the HP Embedded Web Server (EWS). The EWS
backs up product data to a customer specified network folder instead of the products hard drive. See
the product user guide for information.
1. From the Home screen on the product control panel, touch the Device Maintenance button.
2. Open the following menus:
● Backup/Restore
● Backup Data
● Backup Now
NOTE: Backups are stored on the hard disk drive, including regularly scheduled backups. You
can export backups to a USB storage device from the hard disk drive.
3. Insert the portable USB storage device.
4. Touch Export Last Backup
5. Enter the password and confirm the password. Touch OK.
After performing service

● Connect the network cable, and then plug in the power cable.
NOTE: Some procedures require that you perform a restore step after to replacing the assembly.
ENWW Service approach 15

Restore product data
To ensure that customer-specific configuration information and data are preserved, back up the product
data to a portable USB storage device prior to removing these assemblies. Restore the data after
replacing the assembly.
NOTE: You can also restore product data using the Embedded Web Server (EWS). See the product
user guide for information.
● Backup/Restore
● Restore Data
3. Insert the portable USB storage device.
4. Select the backup file, and then touch Restore.
5. Touch Restore.
Save and repair process

The save and repair process occurs automatically whenever the formatter PCA, interconnect PCA, or
encrypted hard disk drive (HDD) are replaced. This process is transparent to the user.
CAUTION: Replacing the formatter PCA and interconnect PCA at the same time or swapping these
assemblies between products can render the product unusable.
● Formatter PCA: When a replacement formatter PCA is installed and the product is turned on,
NVRAM values from the interconnect PCA are transferred automatically to the replacement
formatter PCA. This process allows the product to return to normal operation with all of the
necessary product history.
● Interconnect PCA: When a replacement interconnect PCA is installed, NVRAM values from the
formatter PCA are transferred automatically to the replacement interconnect PCA. This process
allows the product to return to normal operation with all of the necessary product history.
● Hard disk drive (HDD): When a replacement hard disk drive is installed and product is turned on,
the replacement hard disk drive is locked to the formatter PCA of the product. The encryption key
is placed in the NVRAM of the formatter PCA and copied to the NVRAM of the interconnect PCA.
This allows the backed up NVRAM values from the interconnect PCA to be restored to a
replacement formatter PCA when either the formatter PCA or interconnect PCA are replaced. This
process also allows the hard disk drive to function when it is transferred from a defective formatter
PCA to a replacement formatter PCA. The hard disk drive cannot be used in another product or
accessed from outside the product.
Post-service test
Perform the following test to verify that the repair or replacement was successful.

Quality test
1. Verify that you have completed the necessary reassembly steps.
2. Verify that the power cord and network cable are correctly connected, and then turn on the
product.
3. Verify that the control panel shows the product in Ready mode.
4. Perform the scanning features of the product to ensure the product is functioning correctly. See the
product user guide for information.
5. If necessary, restore any customer-specified settings.
6. Clean the outside of the product with a damp cloth.
ENWW Service approach 17

Customer self repair (CSR) assemblies
ADF rollers
NOTE: Always replace the separation pad when replacing the ADF rollers. The ADF rollers and
separation pad are included in the ADF roller replacement kit.
The ADF roller replacement kit is a consumable and is not covered under warranty or standard service
agreements.
NOTE: HP recommends that you replace the rollers every 100,000 scans.
Remove the ADF rollers:

CAUTION: Do not touch the rollers. Oils from your fingers can impact performance.
NOTE: If the product is on and you open and close the ADF hatch, the attention message If
document feeder roller cleanup is complete, clear message displays. Touch Cancel to clear
the message.
1. Open the automatic document feeder (ADF) hatch.
Figure 2-1 Remove the ADF rollers (1 of 1)

2. Slide your fingertip behind the tab on the roller assembly door, and then pull gently forward and
down to open the door.
TIP: Lift the ADF input tray slightly to make it easier to reach the tab.
ENWW Customer self repair (CSR) assemblies 19

3. Holding the roller assembly door down and out of the way, grasp the roller assembly and slide it
to the left to release it from the enclosure.
NOTE: You might feel a slight resistance when sliding the roller assembly.
CAUTION: Take care not to press down on the alignment tabs or against the tab to the right of
the roller assembly.
4. Remove the roller assembly.

Separation pad
NOTE: Always replace the ADF rollers when replacing the separation pad. The ADF rollers and
separation pad are included in the ADF roller replacement kit.
CAUTION: Do not touch the pad. Oils from your fingers can impact performance.
Figure 2-5 Remove the separation pad (1 of 3)
2. Push the separation pad latch to release the separation pad.
TIP: Raise the ADF input tray slightly.

3. Lift the separation pad component to release it from its housing.
Reinstallation tip Make sure the spring seats properly on the new separation pad by pressing
down on the separation pad with a pencil or screwdriver after the pad is installed.
Update the document feeder kit replacement history

After installing new ADF rollers and a separation pad, update the product maintenance history:
1. From the Home screen on the product control panel, touch the Administration button.
● Manage Supplies
● Reset Supplies
● New Document Feeder Kit
3. Touch Reset.
Set the Very Low Settings option from the control panel
● Calibrate/Cleaning
● Manage Supplies
● Supply Settings

3. In the Document feeder kit low box, enter a percentage of the total scans at which the
product displays a message to replace the document feeder kit.
4. Select one of the following options:
● Select the Stop option to set the product to stop scanning until you replace the document
feeder kit.
● Select the Prompt to continue option to set the product to stop scanning and prompt you to
replace the document feeder kit. You can acknowledge the prompt and continue scanning.
● Select the Continue option to set the product to alert you that the document feeder kit needs
to be replaced, but to continue scanning.

Control-panel assembly
1. Raise the scanner lid.
2. Lift the left side of the control panel to release it from the product.
Figure 2-8 Remove the control-panel assembly (1 of 3)
3. Disconnect the FFC (callout 1), and then gently pull the FFC through the cable restraint (callout 2).

4. Disconnect the control-panel cable and then remove the control panel.
NOTE: If the firmware is in a compressed file, extract the file before saving it to the USB storage
device. Only files with a .bdl extension are valid firmware update files.
Reinstall the control-panel assembly

The replacement control-panel assembly ships with default calibration values. After installing a new
control-panel assembly, calibrate and test the control-panel. See Control-panel checks on page 73 for
more information.

Hard disk drive
CAUTION: ESD sensitive component.
CAUTION: Replacing the hard disk drive and formatter PCA, hard disk drive and interconnect PCA,
or formatter PCA and interconnect PCA at the same time can render the product unusable. Swapping
these assemblies between products can also render the product unusable.
Remove the hard disk drive

1. If replacing the hard disk drive, back up the product data before removing. See Backup product
data on page 15.
2. Loosen two thumbscrews (callout 1), and then remove the formatter.
Figure 2-11 Remove the formatter

3. Disconnect the cable from the hard disk drive, gently lift the drive rail lever on the left leading
edge of the hard disk drive (1), and then slide the drive forward (2). Lift the hard disk drive out of
the drawer assembly.
Figure 2-12 Remove the hard disk drive (1 of 3)

4. Remove the black plastic mounting rails from the hard drive, and then install them on the new hard
drive.

Reinstall the hard disk drive
NOTE: The replacement hard disk drive is locked to the formatter PCA of the product the first time the
product is turned on after installation. The encryption key is placed in the NVRAM of the formatter PCA
and copied to the NVRAM of the interconnect PCA. This allows the backed up NVRAM values from the
interconnect PCA to be restored to a replacement formatter PCA when either the formatter PCA or
interconnect PCA are replaced. This process allows the hard disk drive to function when it is transferred
from a defective formatter PCA to a replacement formatter PCA. The hard disk drive cannot be used in
another product or accessed from outside the product.
1. Tuck the drive cable under the cable restraint.
Figure 2-15 Reinstall the hard disk drive
2. After installing a replacement hard disk drive, you must reload the firmware by performing a
firmware upgrade.
Reload the firmware
1. Go to www.hp.com/support and select the country/region and language.
2. Select Drivers and Software and then search for the product. Select the product from search
results.
3. Select Cross operating system (BIOS, Firmware, Diagnostics, etc).
4. Select the appropriate firmware update file.
NOTE: If the firmware is in a compressed file, extract the .bdl file before saving it to a USB
thumbdrive. Only files with a .bdl extention are valid for firmware updates.
5. Download and copy the firmware upgrade file to the root directory of a USB storage accessory.
The firmware upgrade file has a .bdl extension.
6. Insert the USB storage accessory into the USB port on the bottom edge of the control panel.
7. Connect all cables and turn on the product. Error: 99.09.62 Not Bootable or a similar
message displays. Press the Start button to continue.

8. Wait for the preboot menu to display on the control-panel display, and then press the up or down
navigation arrows on the keyboard to scroll to Administrator. Press the Start button to select it.
9. Press the up or down keys on the keyboard to scroll to Administrator. Press the Start button to
select it.
10. Press down arrow key on the keyboard to scroll to Download. Press the Start button to select it.
11. Press the up or down keys on the keyboard to scroll to USB Thumbdrive. Press the Start button
to select it.
12. Several .bdl files might be listed. Press the up or down keys on the keyboard to scroll to the
firmware upgrade file that you downloaded. Press the Start button to select it. Wait while the
file transfers. When the transfer is complete, the message Complete displays on the control-panel
display.
13. Press and hold the power button to turn off the product (approximately 10 seconds). Remove the
USB storage accessory, and then turn the product on. Wait for several minutes while the product
initializes. If the upgrade is unsuccessful, try transferring the firmware upgrade file again.
14. If you created a backup of the product data prior to replacing the hard disk drive, restore the data
from the device or network location where the backup was saved. See Restore product data
on page 16.

Formatter PCA
Remove the formatter PCA and transfer the hard drive
these assemblies between products can also render the product unusable. This procedure specifies
replacing the formatter PCA and reinstalling the existing hard drive on the new formatter PCA.
NOTE: If replacing the hard disk drive, back up the product data before removing. See Backup
product data on page 15.
1. Loosen two thumbscrews (callout 1), and then remove the formatter.
Figure 2-16 Remove the formatter (1 of 11)

2. Slide the formatter PCA chassis out of the product.
3. Disconnect the hard drive connector

4. Release one tab (callout 1) and then slide the hard drive out of the carriage.

5. Remove the black plastic mounting rails from the old hard drive, and then install them on the new
hard drive.
6. Install the hard drive in the carriage on the new formatter.

7. Reinstall the connector.
8. Slide the formatter PCA chassis into the product.

9. Tighten the two thumbscrews.
Reinstall the formatter PCA

NVRAM values including the encryption key for the hard disk drive are restored to the replacement
formatter PCA from the NVRAM of the interconnect PCA when the product is turned on. The product
returns to normal operation with all of the product history loaded in the NVRAM of the formatter PCA.
Keyboard assembly
1. Slide the four tabs at the top of the keyboard toward the bottom of the keyboard.
Figure 2-27 Remove the keyboard assembly (1 of 4)

2. Release the four tabs at the bottom of the keyboard.
3. Lift the keyboard from the product. Note the orientation of the flat flexible cable (FFC) for
reinstallation.

4. Release the cable lock to release the FFC, and then remove the keyboard.

Internal assemblies
Flatbed scanner and ADF assembly
Before proceeding, remove the following components:
● Control-panel assembly. See Control-panel assembly on page 24.
Remove the flatbed scanner and ADF assembly:

1. From the front of the scanner, remove four screws.
Figure 2-31 Remove the flatbed scanner and ADF assembly (1 of 7)
ENWW Internal assemblies 39

2. From the back of the scanner, remove five screws.
3. Carefully release the back cover.
NOTE: The serial number for the product is on the back cover. Do not lose or damage the cover.

4. Remove the back cover.
5. Remove two screws.

6. Lift the flatbed scanner and ADF assembly.
7. Disconnect three cables and then remove the flatbed scanner and ADF assembly.
Reinstall the flatbed scanner and ADF assembly
NOTE: After the flatbed scanner and ADF assembly is replaced, the product compares the firmware
version on the new assembly with the firmware on the product. If the firmware on the product is newer,
the firmware on the assembly is updated. The product will restart multiple times during the update
process.
After installing a new flatbed scanner and ADF assembly, reset the cycle counts.

Reset the cycle counts
2. Touch the Service button and log in.
3. Touch the Cycle Counts button.
4. Reset the following counts to 0:
● Document Feeder Count
● Clean Rollers Count
● Flatbed Count
● ADF Simplex Count
● ADF Duplex Count
NOTE: Do not reset the Send Scan Count setting.

Power-button assembly
● Flatbed scanner and ADF assembly. See Flatbed scanner and ADF assembly on page 39
Remove the power-button assembly
1. Disconnect one connector (callout 1), and remove two screws (callout 2).
Figure 2-38 Remove the power-button assembly (1 of 3)

2. Remove the power-button assembly.
Reinstall the power-button assembly

▲ When installing the power-button assembly, install the button first and then install the PCA.

Interconnect cable, scanner cable, and control-panel cable
● Flatbed scanner and ADF assembly. See Flatbed scanner and ADF assembly on page 39.
Remove the scanner cable, control-panel cable, and interconnect cable

1. Remove four screws
Figure 2-41 Remove the scanner cable, control-panel cable, and interconnect cable (1 of 4)
2. Release two tabs and remove the sheet-metal plate.

3. Disconnect three cables (callout 1).
4. Identify the cable to be removed:
● Scanner cable (callout 1). See Remove the scanner cable on page 48.
● Control-panel cable (callout 2). See Remove the control-panel cable on page 49.
● Interconnect cable (callout 3). See Remove the interconnect cable on page 51.

Remove the scanner cable
1. If connected, disconnect the scanner cable from the interconnect PCA.
Figure 2-45 Remove the scanner cable (1 of 3)
2. Release the cable from one cable clamp.

3. Remove the scanner cable.
Remove the control-panel cable
1. If connected, disconnect the control-panel cable from the interconnect PCA.
Figure 2-48 Remove the control-panel cable (1 of 3)

3. Remove the control-panel cable.

Remove the interconnect cable
1. If connected, disconnect the interconnect cable from the interconnect PCA.
Figure 2-51 Remove the interconnect cable (1 of 4)

3. Release the cable from one cable clamp (callout 1) and disconnect one connector (callout 2).
1
2
4. Remove the interconnect cable.

Interconnect PCA, fan assembly, and DC controller PCA
NOTE: When a replacement interconnect PCA is installed and the product is turned on, it restores the
NVRAM values from the NVRAM of the formatter PCA. This process allows the product to return to
normal operation with all of the necessary product history.
these assemblies between products can also render the product unusable.
● Flatbed scanner and ADF assembly. See Flatbed scanner and ADF assembly on page 39.
Remove the interconnect PCA, fan assembly, and DC controller PCA:
1. Remove four screws.
Figure 2-55 Remove the interconnect PCA, fan assembly, and DC connector PCA (1 of 6)

2. Release two tabs and remove the sheet-metal plate.
3. Disconnect three cables (callout 1).

4. Remove nine screws.
5. Slide the sheet-metal drawer out of the product.

6. Identify the PCA or assembly to be removed:
● Interconnect PCA (callout 1). See Remove the interconnect PCA on page 56.
● Fan assembly (callout 2). See Remove the fan assembly on page 57.
● DC controller PCA (callout 3). See Remove the DC controller PCA on page 58.
1 2 3
Remove the interconnect PCA
▲ Disconnect two connectors (callout 1), remove four screws (callout 2), and remove the interconnect
PCA.
Figure 2-61 Remove the interconnect PCA

Remove the fan assembly
1. Release one cable retainer.
Figure 2-62 Remove the fan assembly (1 of 3)
2. Disconnect one connector (callout 1) and then remove four screws (callout 2).
1 2

3. Remove the fan assembly.
Remove the DC controller PCA
▲ Disconnect one connector (callout 1), remove three screws (callout 2), and remove the DC
controller PCA.
Figure 2-65 Remove the DC controller PCA
2
1

3 Solve problems
● Solve problems checklist
● Administration Menu Map
● Preboot menu options
● Current settings page
● Troubleshooting process
● Tools for troubleshooting
● Clear jams
● Solve paper-handling problems
● Clean the product
● Solve connectivity problems
● Service mode functions
● Preboot menu options
● Solve fax problems
● Solve e-mail problems
● Product updates
ENWW 59
Solve problems checklist
Simple issues such as smudges on the scanning glass or loose cables can cause your product to
produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following
items when you encounter scanning problems.
● If scans are fuzzy, check to see if the scanning strip to the left of the scanning glass is dirty or
smudged. If so, clean the scanning strip.
If you are scanning a document that will be analyzed using Optical Character Recognition (OCR),
make sure that the original document is clear enough to be analyzed.
● Make sure that the Ethernet and power cables are firmly seated in their respective connectors on
the back of the product, and that the power cord is plugged into a working electrical outlet or
surge protector.
● Ensure that the product is receiving power.
◦ Check that the green LED on the power supply case is on.
◦ If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
◦ If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective.
● Make sure that the power LED and heartbeat LED on the formatter are functioning correctly.
● Make sure that the product buttons are enabled.
● Press and hold the power button for 10 seconds to turn off the product, wait 30 seconds, and then
press the Power button again to turn on the product.
● Make sure the automatic document feeder (ADF) hatch is closed.
● Verify that the product is connected to the LAN, and that the product is correctly configured to use
the network.
If you continue to have problems, it is possible that the firmware or associated drivers are out of date or
have become corrupted. Go to www.hp.com/support to locate firmware and driver updates for the
product.
60 Chapter 3 Solve problems ENWW

Administration Menu Map
The Administration Menu Map report presents the entire structure of the Administration menu so you
can identify how to navigate to any option.
● Reports
● Configuration/Status Pages
● Administration Menu Map
3. Touch the View button to view the report.
ENWW Administration Menu Map 61

Preboot menu options
If an error occurs while the product is booting, an error message appears on the control-panel display.
The user can access the Preboot menus. The Error menu item will not be seen if an error did not occur.
CAUTION: The Clean Disk, or Format Disk (in newer firmware versions), option performs a disk
initialization for the entire disk. The operating system, firmware files, and third party files (among other
files) will be completely lost. HP does not recommend this action unless upgrading firmware from the
preboot menu.
Access the Preboot menu
1. Turn the product on.
2. Press and hold the Stop button when the LED lights are illuminated solid.
3. Use the keyboard to navigate the menu.
Cold reset using the Preboot menu
2. Press the Stop button when the Ready, Data, and Attention LEDs are illuminated solid.
3. On the product keyboard press the down arrow to highlight Administrator, and then press the
enter key.
4. On the product keyboard press the down arrow to highlight Startup Options, and then press the
enter key.
5. On the product keyboard press the down arrow to highlight Cold Reset, and then press the enter
key.
6. On the product control panel press the back arrow button twice to highlight the Continue
option, and then press the enter key on the keyboard.
NOTE: The product will initialize.

Current settings page
The current settings pages provides a map of the user configurable settings that might be helpful in the
troubleshooting process.
● Reports
● Current Settings Page
3. Touch the View button to view the report.
ENWW Current settings page 63

Troubleshooting process
Determine the problem source
When the product malfunctions or encounters an unexpected situation, the product control panel alerts
you to the situation. A troubleshooting flowchart helps you diagnose the root cause of the problem. The
remainder of this chapter provides steps for correcting problems.
● Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The
flowchart guides you to the section of this chapter that contains steps for correcting the
malfunction.
Before beginning any troubleshooting procedure, check the following issues:
● Are supply items within their rated life?
● Does the configuration page reveal any configuration errors?
NOTE: The customer is responsible for checking supplies and for using supplies that are in good
condition.

Troubleshooting flowchart
Symptom Check Possible causes Possible solutions
The control-panel display is Is the power on? The power cable is 1. Make sure that the power
blank, no lights are lit, and the disconnected. cable is connected to the
product makes no sounds from power supply and a power
the motors. outlet or power strip. Make
sure the power supply is
connected to the product.
2. If power cable is connected

to a power strip, make sure
that power strip is
connected to the power
outlet and the power strip is
turned on. If the power strip
has a circuit breaker, reset
the circuit breaker.
See Power-on checks

on page 68.
The power outlet is not Test the outlet by connecting the

functioning. product to an outlet that is known
to work.
See Power-on checks

on page 68.
The external power supply has If the problem persists, replace

failed. the external power supply.
See Power-on checks

on page 68.
Are the subassemblies receiving Bad connection to the DC 1. Turn the power off.
power? controller PCA
2. Check all connections to the
See Power-on checks DC controller PCA.
on page 68.
3. Turn the power on.
See the replacement procedure

for the DC controller PCA in the
service manual.
Bad connection to the 1. Turn the power off.

interconnect PCA
2. Check all connections to the
interconnect PCA.
3. Turn the power on.

for the interconnect PCA in the
service manual.
ENWW Troubleshooting process 65

DC controller PCA is defective. Replace the DC controller PCA.

for the DC controller PCA in the
service manual.
interconnect PCA is defective. Replace the interconnect PCA.

for the interconnect PCA in the
service manual.
The control-panel display is Is the device in sleep mode? The product is in sleep mode. Touch the touchscreen display.
blank, no LED's are lit, but the
other subassemblies have power.
Is the brightness of the The touchscreen display Press the + sign on the brightness
touchscreen display turned off? brightness is off. adjustment button until the
control-panel display shows.
Are the cables to the control The cables are not connected. Check the cable connections.
panel connected?
for the control panel in the
service manual.
The control-panel display is Replace the control-panel

defective. display.

for the control-panel display in
the service manual.
The product stops during the What state is the touchscreen The firmware was recently Wait 5 minutes and then restart
startup process. showing? updated. the product.
The formatter, interconnect PCA,

or another assembly was recently
replaced.
The firmware is corrupt. See Firmware startup steps

on page 69.
The firmware on an assembly is
not updating.
The hard drive, formatter, or

other assembly is defective.
An error or warning message Does the message display on the A supply limit is approaching. Follow the instructions to resolve
displays on the control-panel status line? the warning message.
display.
Does message display as a full An error condition exists within Follow the instructions to resolve
screen? the product. the error message.

The product cannot connect to Has an IP address been assigned The product was not configured. Touch the Network Address
the network. to the product? button on the control panel to
display the IP address.
The product was reset to factory
default settings. Check the configuration from the
control-panel display or HP
Embedded Web Server.
Are network cables connected? The network cables are Check each cable connection. If
disconnected. the problem persists, try a
different cable or port on the hub
or transceiver.
Can you ping the product using No network connection Use the command prompt to
its IP address? ping the product from your
computer. For example: ping
192.168.45.39 Ensure that the
ping displays round-trip times. If
you are able to ping the product,
verify that the IP address
configuration for the product is
correct on the computer. If it is
correct, delete and then add the
product again. If the ping
command failed, verify that the
network hubs are on, and then
verify that the network settings,
the product, and the computer
are all configured for the same
network.
Is the HP Jetdirect embedded The HP Jetdirect embedded print Check the HP Jetdirect LEDs on
print server functioning? server is not configured correctly. the formatter. The top-left LED is
green and indicates the link
status. If it is off, a link has
failed. The top-right LED is
yellow. It blinks on and off to
indicate network activity.
The formatter is defective. See the replacement procedure

for the formatter PCA in the
service manual.
Are the link speed and duplex The product is not configured The link speed and
settings correct? correctly. communication mode of the
Jetdirect server must match the
network settings. The available
settings depend on the product
and installed Jetdirect server.
Leave the setting in automatic
mode (the default setting).
Is the protocol enabled? The product is not configured Check the protocol status using
correctly. the HP Embedded Web Server.
See the features of the HP

Embedded Web server in the
service manual.

The product will not scan. Do the flatbed scanner and The firmware for the flatbed 1. Verify that the flatbed
document feeder start up scanner and ADF assembly is scanner and ADF assembly
correctly? corrupted. is receiving power and the
firmware is functioning by
loading a sheet of paper in
the input tray and verifying
that the Document load/
detect LED turns on.
2. Turn the product off and

then on.
3. Upgrade the product

firmware. See the firmware
upgrade process in the
service manual.
4. Restart the product.
The flatbed scanner and ADF Replace the flatbed scanner and
assembly is defective. ADF assembly.

for the flatbed scanner and ADF
assembly in the service manual.
Power subsystem
Power-on checks
The basic product functions should start up as soon as the product is plugged into an electrical outlet
and the power switch is pushed to the on position. If the product does not start, use the information in
this section to isolate and solve the problem.
Power-on troubleshooting overview
Turn on the product power. If the control-panel display remains blank, random patterns appear, or
asterisks remain on the display, perform power-on checks to locate the cause of the problem.
During normal operation, the main cooling fan begins to spin briefly after the product power is turned
on. Place your hand on the rear cover, next to the formatter. If the fan is operating, you will feel a slight
vibration and feel air passing into the product. You can also lean close to the product and hear the fan
operating. When this fan is operational, the DC side of the power supply is functioning correctly.
After the fan is operating, the scanner motor turns on (unless the top cover is open, a jam condition is
sensed, or the paper-path sensors are damaged). You should be able to visually determine if the
scanner motor is turned on if the flatbed carriage moves as it calibrates and the scanner LED lights
blink.

If the control panel is blank when you turn on the product, check the following items.
1. Make sure that the product is plugged into an active electrical outlet that delivers the correct
voltage.
2. Make sure that the power switch is in the on position.
3. Make sure that the fan runs briefly, which indicates that the power supply is operational.
4. Make sure that the control-panel display FFC cable and USB cable are connected. Turn the power
off to check this.
5. Make sure that the formatter is seated and operating correctly. The heartbeat LED should be
blinking, and the connectivity LED should be illuminated.
6. Verify that the firmware for the flatbed scanner and ADF assembly is functioning by loading a
sheet of paper in the input tray and verifying that the Document load/detect LED turns on.
7. Use the brightness adjustment button on the control panel to make sure that it is not all the way up
or all the way down.
8. Remove any HP Jetdirect or other EIO cards, and then try to turn the product on again.
NOTE: It is important to have the control panel functional as soon as possible in the troubleshooting
process so that the control-panel display can be used to help locate product errors.
Firmware startup steps
If the product stops during the startup process, note the touchscreen display number and then review the
possible solutions.
Touchscreen display Startup step Description Possible solutions
1 BIOS Starts the formatter 1. Check the lights on the

formatter.
2. If the lights are off, turn

the product off and then
make sure the formatter
PCA is firmly seated in
the product. Turn the
product on.
3. If the problem persists,

replace the formatter
PCA. See the
replacement procedure
in the service manual.

2 BIOS preboot Extracts and installs the 1. Turn the product off and
firmware on the first startup then on.
after a firmware upgrade
2. Upgrade the firmware
using the preboot menu.

replace the formatter
PCA. See the
3 Operating system startup Starts Windows 1. Turn the product off and
then on.


replace the hard drive.
See the replacement
procedure in the service
manual.
4 Shell startup Starts the touchscreen 1. Turn the product off and
then on.


See the replacement
manual.
5 Not used
6 Partition manager Sets up the hard drive 1. Turn the product off and
then on.
2. Check the hard drive

connections and make
sure the formatter PCA is
firmly seated in the
product.

See the replacement
manual.

Disk check Only Happens on hard reset Checks the disk 1. Turn the product off and
then on.

See the replacement
manual.
7 Installation manager Installs all other components Check the secondary EIO
including the scanner device
firmware
1. If a secondary EIO
device has been
installed, turn the
product off, remove the
device, and then turn the
product on.
2. If the product starts

properly, verify that the
firmware loaded on
product supports the EIO
device.
3. If the product does not

start, update the product
to firmware that supports
the secondary EIO
device and then reinstall
the device. If the
problem persists,
replace the EIO device.
Check the HIP accessory
1. If an accessory has been

installed in the hardware
integration pocket (HIP),
turn the product off,
remove the accessory
and turn the product on.
2. If product starts
properly, verify that the
firmware on the product
supports the accessory.
If not, update the
product to firmware that
supports the accessory.
3. Reinstall the accessory. If

the problem persists,
replace the accessory.

Check the flatbed

scanner and ADF
assembly
1. Load paper in document

feeder and verify that
the document load/
detect LED turns on.
2. If the light does not turn

on, make sure all doors
and hatches are closed.
3. If the flatbed scanner

and ADF assembly has
been recently replaced,
check all cable
connections and then
restart the product.
4. If the product does not

start, upgrade the
firmware from the
preboot menu.

replace the flatbed
scanner and ADF
assembly. See the
8 Firmware startup process Starts the main program that Turn the product off and then
runs all other assemblies on on.
the product
Checking hardware Hardware status check Checks the status of all Follow the steps displayed in
hardware. the error message.
Initializing Initializing devices Initializes devices and key Follow the steps displayed in
NVRAM values the error message.

Control-panel checks
Control-panel checks from the control panel

● Troubleshooting
● Diagnostic Tests
● Control Panel
3. Follow the onscreen instructions to use the following tests:
● LEDs: tests the functionality of the LEDs
● Display: conducts a series of tests on the display
● Buttons: tests the functionality of the keys
● Touch Grid: verifies that all areas respond to a touch
Control-panel checks from diagnostic mode

The product includes a diagnostic test mode for the control panel. This mode allows you to troubleshoot
issues with the touchscreen, keypad, LEDs and speaker.
1. Press and hold the plus sign (+) on the brightness adjustment control toggle.
2. Press the Start button to initiate diagnostic mode.
Many of the diagnostic tests are for factory use only. You can use the following tests:
Calibrate Calibrates the touchscreen
Use a 2 mm stylus to touch the inner portion of the targets

Cal1, Cal2, and Cal3.
● Green: Best calibration values
● Yellow: Allowable calibration values
● Red: Unacceptable calibration values
When all calibration levels display in green, press the Start

button to save.
Touch Point Verifies that 10 strategic targets respond to touch within

acceptable limits
Touch each target. When successfully touched, the color of the

target changes to red.

Touchscreen Verifies that all areas respond to touch
Touch the grid to show the accuracy of the calibration.

Touching the display shows as white dots. Use a 3 mm stylus
to trace the gap between the two green lines.
Keyboard LED Verifies the functionality of buttons and LEDs
Touch the buttons on the control panel and observe the virtual
buttons on the touchscreen. This test counts the number of
times you press each button.
Touch the virtual LEDs on the touchscreen to turn the physical

LEDs on or off.
Touch the Cancel test button to exit the test.
Test Pattern Tests visual anomalies
Use the keypad on the screen to select different background

screens.
Sound Tests the speaker
Press the 1 key on the keyboard to test the sound.
Panel Reset Reboots the control panel
If the touchscreen does not function, use the keypad to navigate:
● Press the 3 button to move up.
● Press the 5 button to move left.
● Press the 6 button to move right.
● Press the 9 button to move down.
Exit diagnostic mode
▲ Do one of the following:
● Touch the Panel Reset button.
● Touch the Stop button.

Generate debug data
Generate and export a snapshot of the system.
● Troubleshooting
● Generate Debug Data
● Retrieve Diagnostic Data
3. Selected the file type.
4. Touch Send To Email or Export to USB to export the debug information.
Check the maintenance history

Check the maintenance history of the document feeder kit and roller cleaning.
Check the maintenance history of the document feeder kit
● Manage Supplies
● Reset Supplies
Check the maintenance history of roller cleaning
1. From the Home screen on the product control panel, touch theDevice Maintenance button.
● Clean Rollers
Check the number of scans

1. From the Home screen on the product control panel, touch theDevice Maintenance button.
2. Touch the Service button and log in.
3. Touch the Cycle Counts button.
4. Touch a scan count type.

Tools for troubleshooting
The section describes the tools that can help solve problems with the product.
Component diagnostics
LED diagnostics
LED diagnostics can identify and troubleshoot product problems.
LED indicators on the formatter
Three LEDs on the formatter indicate that the product is functioning correctly.
1 2 3
1 Power LED
2 Heartbeat LED
3 HP Jetdirect LEDs
Power LED
The power LED indicates that the formatter has power.
Formatter heartbeat LED
The heartbeat LED indicates that the formatter is functioning correctly. While the product is initializing
after you turn it on, the LED flashes rapidly, and then turns off. When the product has finished the
initialization sequence, the heartbeat LED pulses on and off.
HP Jetdirect LEDs
The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and
the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED
is off, a link has failed.
For link failures, check all the network cable connections. In addition, you can try to manually configure
the link settings on the embedded print server by using the product control-panel menus.
2. Touch the Network Settings button, and then touch the Embedded Jetdirect Menu button.

3. Touch the Link Speed button.
4. Select the appropriate link speed, and then touch the Save button.
Interpret control-panel status lights
The product has five LEDs on the control panel that indicate product status. The table below explains
how to interpret these LEDs.
LED behavior Description
All LEDs are off. The product is turned off.
Sleep LED is on. The scanner is in sleep (power conservation) mode.
Sleep LED is flashing. The scanner is entering or exiting sleep mode.
Sleep LED is off. The scanner is not in sleep mode, nor is it transitioning sleep status (on or off).
Power LED is on. The product is powered on.
Power LED is blinking. The AC adapter is plugged in to the product, and the product is turned off.
Power LED is off. The power supply is not providing power to the product.
Ready LED is on. The product is online and able to accept input.
Ready LED is flashing. The product is pausing a request or has stopped receiving input.
Ready LED is off. The product is paused and unable to accept input. This may be because the product
was deliberately paused, or because the product is in an error state.
Data LED is on. The product has data buffered that it has finished processing and is waiting for more
data to be transmitted, or the product is paused. When the Attention LED is flashing at
the same time, there is an error and there is data waiting to be processed.
Data LED is flashing. The product is receiving or processing data.
Data LED is off. There is no data for the product to process.
Attention LED is on. The product has encountered a critical error, the nature of which is indicated on the
display.
Attention LED is flashing quickly. The product has encountered an error which requires user intervention, such as a jam in
the automatic document feeder.
Attention LED is off. No error condition exists.
Engine diagnostics
Verify power to the flatbed scanner and ADF assembly
Place a sheet of paper in the input tray of the document feeder. If the Document load/detect LED turns
on, the flatbed scanner and ADF assembly is receiving power and the firmware has been loaded.
ENWW Tools for troubleshooting 77

Test simplex scanning
1. Select an existing Quick Set from the product control panel.
2. Load a sheet of paper face-up in the input tray. Make sure the face-up side of the paper has
printed material on it.
3. Touch the Preview button.
4. Scan the document and then review the scan in the preview pane.
NOTE: If the scanning-related features have not been enabled, see the system administrator.
NOTE: Test the flatbed scanner by placing a sheet of paper on the scanner glass and scanning.
Test duplex scanning
1. From the product control panel, select a Quick Set for scanning.
● If scanning starts immediately when a Quick Set is selected, temporarily change this behavior
in the EWS while testing duplex scanning.
Change the Quick Set Start Option from Start instantly upon selection to Enter
application, then user presses Start.
● If no Quick Sets are visible at the product control panel, they may need to be enabled in the
product's EWS or added to the Home screen in the EWS.
2. In the Quick Set menu, touch the More Options button.
3. Select 2–sided for the Original Sides setting.
4. Load a sheet of paper that has printing on both sides in the input tray.
5. Touch the Preview button.
6. Scan the document using the Quick Set. On the control-panel display, view the preview and verify
that both sides of the page have been scanned.
Sensor test
The product must be in a Ready state to conduct sensor tests.
Paper present sensor
1. Load paper in the input tray.
2. If the Document load/detect LED turns on, the Paper Present sensor is functioning.

ADF hatch sensor
1. Open the ADF hatch.
2. On the control-panel display, verify that a warning message Scanner Hatch open displays on
the status line.
3. Close the ADF hatch. The message If document feeder roller cleaning is complete, clear
message displays on the control panel. Touch Cancel.
4. Verify that the warning message does not display.
Flatbed cover sensor
1. Lift the document feeder until it stays open.
2. On the control-panel display, verify that a warning message displays on the status line.
3. Close the document feeder.
4. Verify that the warning message does not display.
Multi-Pick sensor
1. From the product control panel, select a Quick Set for scanning.
● If scanning starts immediately when a Quick Set is selected, temporarily change this behavior
in the EWS while testing duplex scanning.
Change the Quick Set Start Option from Start instantly upon selection to Enter
application, then user presses Start.
● If no Quick Sets are visible at the product control panel, they may need to be enabled in the
product's EWS or added to the Home screen in the EWS.
2. In the Quick Set menu, touch the More Options button until the Multi-feed Detection menu item is
visible.
3. Verify that Multi-feed Detection is set to Enabled.

4. Place a self-stick note at the top left edge of a sheet of paper.
5. Load the sheet of paper in the input tray with the self-stick note face-up and scan the document
using the Quick Set.
6. If the Multi-Pick sensor is functioning, the paper will jam in the ADF and the 31.13.00 Jam in
document feeder message displays on the product control panel.
Internal test pages

Internal test pages provide details about the product and its current configuration. View internal test
pages from either the product control panel or from the HP Embedded Web Server (EWS). Use the
following procedures to view the internal test pages from the control panel:
Configuration pages
In addition to the main configuration page, an embedded Jetdirect configuration page displays.
Configuration page
Use the configuration page to view current product settings and to help troubleshoot product problems.
● Reports
● Configuration Page

3. Touch the View button to view the report on the screen.
4. Touch the Next button to display the embedded Jetdirect page.
NOTE: The product IP address or host name is listed on the embedded Jetdirect page.
Figure 3-1 Configuration page
1 3
4
1 Device information
2 Installed personalities and options
3 Memory
4 Event log
5 Security
NOTE: The support key is intended for factory use only.

HP embedded Jetdirect page
The second configuration page is the HP embedded Jetdirect page, which contains the following
information:
Figure 3-2 HP embedded Jetdirect page
1 4
5
2
6
3
1 General Information indicates the product status, model number, hardware firmware version, port select, port
configuration, auto negotiation, manufacturing identification, and manufactured date.
2 Security Settings information
3 Network Statistics indicates the total packets received, unicast packets received, bad packets received, framing
errors received, total packets transmitted, unsendable packets, transmit collisions, and transmit late collisions.
4 TCP/IP information, including domain and DNS
5 IPv4 information, including the IP address
6 IPv6 information
Always make sure the status line under the HP Jetdirect configuration lines indicates "I/O Card Ready".

Finding important information on the configuration pages
Certain information, such as the firmware date codes, the IP address, and the e-mail gateways, is
especially helpful while servicing the product. This information is on the various configuration pages.
Table 3-1 Important information on the configuration pages

Type of information Specific information Configuration page
Firmware date codes Firmware datecode Look on the main

configuration page, under
When you use the remote “Device Information.”
firmware upgrade procedure, all
of these firmware components Embedded Jetdirect Look on the embedded
are upgraded. firmware version Jetdirect page, under
“General Information.”
Accessories and internal Embedded HP Jetdirect Look on the main

storage configuration page, under
“Installed Personalities and
Options.” Shows model and
ID.
Total RAM Look on the main

configuration page, under
“Memory.”
Event logs Look on the main

configuration page.
The configuration page lists only
the three most recent errors. To
see a list of the additional errors,
view an event log from the
Troubleshooting menu.
Scan counts Scans since the last roller Look on the main
replacement configuration page, under
“Device Information.”
Scans since the last paper
path cleaning
Scans since the last roller

cleaning

Usage page
Use the usage page to view counts of all paper sizes that have passed through the product and view
lists whether they were simplex or duplex.
● Reports
● Usage Page
Figure 3-3 Usage page
2 Scan Counts by Size
3 Paper Path Usage

File Directory page
Use the file directory page to view the file name and folder name for files that are stored in the product
memory.
● Reports
● File Directory Page
Figure 3-4 File directory page
2 3
2 File size
3 Directory and file name

Web Services Status Page
Use the Web services status page to view the detected Web services and their locations.
● Reports
● Web Services Status Page
Figure 3-5 Web services status page
1 URLs of detected Web services
Use HP Embedded Web Server features

Use the features of the HP Embedded Web Server to troubleshoot the product. To open the
HP Embedded Web Server, enter the product IP address or host name in the address bar of a Web
browser.

Information tab
Table 3-2 HP Embedded Web Server Information tab
Menu Description
Device Status Shows the product status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings link.
Job Log Shows a summary of all jobs the product has processed.
Configuration Page Shows the information found on the configuration page.
Event Log Page Shows a list of all product events and errors. Use the HP Instant Support link (in
the Other Links area on all HP Embedded Web Server pages) to connect to a set
of dynamic Web pages that help you solve problems. These pages also show
additional services available for the product.
Usage Page Shows a summary of the number of pages the product has scanned, grouped by
size, type, and paper path.
Device Information Shows the product network name, address, and model information. To customize
these entries, click the Device Information menu on the General tab.
Control Panel Snapshot Captures a snapshot of what is currently displaying on the product control panel.
Control panel menus

The product has many menus on the control panel to help you perform tasks and configure settings.
NOTE: To learn about each menu option, touch the Help button in the upper-right corner of the
screen for that option.
NOTE: HP regularly updates features that are available in the product firmware. To take advantage
of the most current features, update the product firmware. To download the most recent firmware
upgrade, go to www.hp.com/support.
Table 3-3 Menus on the Home screen
Menu Description
Initial Setup This menu appears when you first turn the product on. Use it to set the language, to set the
date and time, to configure essential fax and e-mail settings.
After you have completed the initial setup, you have the option to hide this menu.
Fax Use this menu to send a fax from the product. This menu is available only for products that
have a fax accessory. For this menu to appear on the control panel, this feature must be set up
by using the Initial Setup menu or by using the HP Embedded Web Server.
Several options are available for customizing jobs. These settings are temporary. After you
have finished the job, the product returns to the default settings.

Table 3-3 Menus on the Home screen (continued)
Menu Description
E-mail Use this menu to scan documents and send them as an e-mail attachment. For this menu to
appear on the control panel, this feature must be set up by using the Initial Setup menu, by
using the HP Scan to Email Setup Wizard during software installation, or by using the
HP Embedded Web Server.
Save to USB Use this menu to scan documents and save them on a USB storage accessory. For this menu to
appear on the control panel, this feature must be set up by using the HP Embedded Web
Server.
Save to Network Folder Use this menu to scan documents and save them to a shared folder on the network. For this
menu to appear on the control panel, this feature must be set up by using the HP Embedded
Web Server or by using the HP Save to Folder Setup Wizard during software installation.
Quick Sets Use this menu to access preset job options for jobs that you scan and send by fax or e-mail, or
jobs that you scan and save to a USB flash drive, the product hard disk, or to a folder on the
network.
Set up Quick Sets by using the HP Embedded Web Server or HP Web Jetadmin.
Job Status Use this menu to see the status of all active jobs.
Administration Use this menu to view reports and configure default settings for the product. The Administration
menu has several sub-menus. See the sections that follow for details about these menus.
Device Maintenance Use this menu to calibrate and clean the product and to backup and restore data. See the
sections that follow for details about these menus.
Save to Sharepoint Use this menu to save scanned documents to a Microsoft SharePoint site. The document library
must be created on the SharePoint site and the user must have the appropriate permissions
before scanned documents can be saved. User sign in might also be required at the product.
Administration menu
You can perform basic product setup by using the Administration menu. Use the HP Embedded Web
Server for more advanced product setup. To open the HP Embedded Web Server, enter the product IP
address or host name in the address bar of a Web browser.
Reports menu
To display: At the product control panel, select the Administration menu, and then select the Reports
menu.

Table 3-4 Reports menu
First level Second level Values
Configuration/Status Pages Administration Menu Map View
Current Settings Page View
Configuration Page View
Usage Page View
File Directory Page View
Web Services Status Page View
Fax Reports Speed Dial List View
General Settings menu
To display: At the product control panel, select the Administration menu, and then select the General
Settings menu.
In the following table, asterisks (*) indicate the factory default setting.
Table 3-5 General Settings menu
First level Second level Third level Fourth level Values
Date/Time Settings Date/Time Format Date Format DD/MMM/YYYY
MMM/DD/YYYY
YYYY/MMM/DD
Time Format 12 hour (AM/PM)
24 hours
Date/Time Date Select the date from the

pop-up menus.
Time Select the time from a

pop-up keypad.
Time Zone Select the time zone from

a list.
Adjust for Daylight Checkbox

Savings
Energy Settings Sleep Schedule A list of scheduled events

displays.
+ (Add) Edit
Edit Delete
Event Type Wake Up
Sleep

Table 3-5 General Settings menu (continued)
Time
Event Days Select days of the week

from a list.
Sleep Timer Settings Enter a value between 1

and 120 minutes.
The default value is 15

minutes.
Auto Recovery Enable
Disable
Restore Factory Settings Address Book
Digital Send
E-mail
Fax
General
Security
Scan/Digital Send Settings menu
To display: At the product control panel, select the Administration menu, and then select the Scan/
Digital Send Settings menu.
Table 3-6 Scan/Digital Send Settings menu
E-mail Settings E-mail Setup Wizard E-mail Setup Wizard
Save to Network Folder NOTE: E-mail Settings

Options only
Save to USB Options
NOTE: The same

options are available for
each of these features,
except where noted.
Default Job Options Image Preview Make optional*
NOTE: You might need Require preview

to upgrade the firmware
to view this menu. Disable preview
Default File Name Enter name

Table 3-6 Scan/Digital Send Settings menu (continued)
Document File Type Select from a list of file

types.
Optimize Text/Picture Optimize For: Auto detect
Manually adjust*
Text
Printed picture
Photograph
Output Quality High (large file)
Medium*
Low (small file)
Original Sides 1 sided
2 sided
Orientation Automatically detect
Portrait*
Landscape
2-Sided Format Book style
Flip style
Resolution 600 dpi
500 dpi
400 dpi
300 dpi
240 dpi
200 dpi
150 dpi*
100 dpi
75 dpi
Content Orientation Orientation Automatically detect
Portrait*
Landscape
2-Sided Format Book style*
Flip style

Color/Black Auto detect
Color
Black/Gray
Black
Original Size Choose from a list of

paper sizes.
Notification Do not notify*
Notify when job

completes
Notify only if job fails
E-mail
Image Adjustment Darkness
Contrast
Background Cleanup
Sharpness
Job Build Job Build off*
Job Build on
Cropping Options Do Not Crop
Crop to paper
Crop to content
Edge Erase Front side erase
Back side erase
Use inches
Color Dropout Disabled
Remove red
Remove green
Remove blue
Automatically Straighten Enabled
Disabled
Misfeed Detection Enabled
Disabled

Blank Page Suppression Enabled
Disabled*
Digital Send Service Allow Usage of Digital Select or clear the check
Setup Sending Software (DSS) box. The default setting is
Server with the check box
cleared.
Allow Transfer to New Select or clear the check

Digital Sending Software box. The default setting is
(DSS) Server with the check box
cleared.
Fax Settings menu
To display: At the product control panel, select the Administration menu, and then select the Fax
Settings menu.
Table 3-7 Fax Settings menu
Fax Send Settings Default Options Image Preview Make optional*
Require preview
Disable preview
Original Sides 1 sided*
2 sided
Orientation Portrait*
Landscape
Flip style
Notification Do not notify*
Notify when job

completes
Notify only if job fails
E-mail
Content Orientation Orientation Portrait*
Landscape

Table 3-7 Fax Settings menu (continued)
Flip style
Original Size Select from a list of sizes

that the product supports.
Image Adjustment Darkness
Contrast
Background Cleanup
Sharpness
Optimize Text/Picture Auto detect
Manually adjust*
Text
Printed picture
Photograph
Optimize For:
Job Build Job Build off*
Job Build on
Color Dropout Disabled
Remove red
Remove green
Remove blue
Misfeed Detection Enabled
Disabled
Blank Page Suppression Disabled*
Enabled
Display Settings menu
To display: At the product control panel, select the Administration menu, and then select the Display
Settings menu.

Table 3-8 Display Settings menu
First level Second level Values
Key Press Sound On*
Off
Language Settings Language Select from a list of languages that the

product supports.
Keyboard Layout Each language has a default keyboard

layout. To change it, select from a list of
layouts.
Network Address Button Display
Hide
Date and Time Show Date and Time
Hide Date and Time*
Inactivity Timeout Range: 10 – 300 seconds
Default = 60 seconds
Clearable Warnings On
Job*
Continuable Events Auto continue (10 seconds)*
Press OK to continue
Manage Supplies menu
To display: At the product control panel, select the Administration menu, and then select the Manage
Supplies menu.
Table 3-9 Manage Supplies menu
Supply Settings Document feeder kit Low threshold settings
Document feeder kit Enter percentage left

when warning will occur
Very Low Settings Stop
Prompt to continue
Continue
Supply Messages Low messages On
Off
Reset Supplies New Document Feeder Kit Maintenance history Reset

Network Settings menu
To display: At the product control panel, select the Administration menu, and then select the Network
Settings menu.
Table 3-10 Network Settings menu
First level Values
I/O Timeout Range: 5 – 300 sec
Default = 15
Embedded Jetdirect Menu See the table that follows for details. These menus have the same
structure. If an additional HP Jetdirect network card is installed in the
EIO <X> Jetdirect Menu EIO slot, then both menus are available.
Table 3-11 Embedded Jetdirect Menu/EIO <X> Jetdirect Menu
TCP/IP Enable On*
Off
Host Name
IPV4 Settings Config Method Bootp
DHCP*
Auto IP
Manual
Default IP Auto IP*
Legacy
Primary DNS
Secondary DNS
IPV6 Settings Enable Off
On*
Address Manual Settings Enable
Address
DHCPV6 Policy Router Specified
Router Unavailable*
Always
Primary DNS
Secondary DNS

Table 3-11 Embedded Jetdirect Menu/EIO <X> Jetdirect Menu (continued)
Proxy Service
Proxy Port
Idle Timeout Range: 0-3600
Default = 270
Security Secure Web HTTPS Required*
HTTPS Optional
IPSec Keep
Disable*
802.1X Reset
Keep*
AM/PM Enable
Disable
Reset Security Yes
No*
Diagnostics Embedded Tests LAN HW Test Yes
No*
HTTP Test Yes
No*
SNMP Test Yes
No*
Data Path Test Yes
No*
Select All Tests Yes
No*
Execution Time [H] Range: 1 – 24 hours
Default = 1 hour
Execute No*
Yes
Ping Test DEST IPv4
Packet Size Range: 64-2048
Default = 64

Table 3-11 Embedded Jetdirect Menu/EIO <X> Jetdirect Menu (continued)
Time Range: 1-100
Default = 1
Count Range: 0-100
Default = 4
Execute No*
Yes
Ping Results Packet Sent Range: 0-65535
Default = 0
Packet Received Range: 0-65535
Default = 0
Percent Lost Range: 0-100 percent
Default = 0
RTT Min Range: 0-4096
Default = 0
RTT Max Range: 0-4096
Default = 0
RTT Average Range: 0-4096
Default = 0
Ping in Progress No*
Yes
Refresh No*
Yes
Link Speed Auto*
10T Half
10T Full
100TX Half
100TX Full
Troubleshooting menu
To display: At the product control panel, select the Administration menu, and then select the
Troubleshooting menu.

Table 3-12 Troubleshooting menu
Event Log View*
Diagnostic Tests Control Panel LEDs Ready LED
Data LED
Attention LED
Sleep LED
Start Green LED
Start Amber LED
Display Start
Buttons
Touch Grid Start
Retrieve Diagnostic Data Create device data file Include crash dump files
Create zipped debug Include crash dump files Send To Email

information file
Clean up debug Export to USB
information
Generate Debug Data Start
Device Maintenance menu
Backup/Restore menu
To display: At the product control panel, select the Device Maintenance menu, and then select the
Backup/Restore menu.
Table 3-13 Backup/Restore menu
First level Second level Third level Values
Backup Data Enable Scheduled Backups Backup Time Enter a time
Days Between Backups Enter the number of days
Backup Now

Table 3-13 Backup/Restore menu (continued)
Export Last Backup
Restore Data All Restore
Address Book Details
Digital Send
E-mail
Fax
General
Security
Calibrate/Cleaning menu
Calibrate/Cleaning menu.
Table 3-14 Calibrate/Cleaning menu
Clean Rollers Maintenance history Reset
Clean Rollers Settings Low threshold settings
Clean Rollers Enter percentage left when

warning will occur
Very Low Settings Stop
Prompt to continue
Continue
USB Firmware Upgrade menu
USB Firmware Upgrade menu.
Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the onscreen
instructions.
Service menu
Service menu.

The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized
service personnel.
Interpret control-panel messages
Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the product.
Message type Description
Status messages Status messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the status message Ready
appears if the product is online.
Warning messages Warning messages inform you of data and scan errors. These messages typically alternate with the
Ready or status messages and remain until you touch the OK button. Some warning messages are
clearable. If the Clearable Warnings setting is set to Job on the product Display Settings menu, the
next job clears these messages.
Error messages Error messages communicate that some action must be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If the Auto-continue setting is set on the menus, the
product will continue normal operation after an auto-continuable error message appears for 10
seconds.
NOTE: Pressing any button during the 10-second auto-continuable error message overrides the
auto-continue feature, and the button function takes precedence.
Critical-error messages Critical error messages inform you of a product failure. Some of these messages can be cleared by
turning the product off and then on. These messages are not affected by the Auto-continue setting. If
a critical error persists, service is required.
Control-panel messages
20.00.00 Insufficient memory: <Device> To continue, touch “OK”
Event log error message
20.00.00
Description
The product does not have enough memory to scan the page.
The product received more data than can fit in the available memory. You might have tried to transfer
too many macros, soft fonts, or complex graphics.
Recommended action
Touch the OK button. Some data might be lost. Reduce the page complexity or add product memory.

30.01.10 Scanner Failure
31.01.10
Description
The document-feeder fan error has occurred.
Recommended action
Turn the product off and then on again.
30.01.23 Scanner Calibration Failure
30.01.23
Description
The scanner experienced an error during the scanner calibration process.
Recommended action
Turn the product off, then on again.
30.01.36 Upgrade Error Try downloading upgrade again
30.01.36
Description
The product experienced an error during the scanner firmware upgrade.
Recommended action
Resend the scanner firmware upgrade.
If the error persists, replace the scanner control board.
30.01.40 Scanner Communication Failure
30.01.40
Description
The product experienced an internal communication error involving the CPB.

Recommended action
Turn the product off, and then on again. If this does not resolve the problem, turn the product off,
unplug the power cord for 30 seconds, and then plug the product back in and turn the power back on.
30.01.47 Document Feeder Not Detected
31.01.47
Description
The product failed to detect the document feeder.
Recommended action
Turn the product off and then on again.
30.01.YY Scanner Failure
Description
The product was turned off and then on when the scanner was locked.
Recommended action
31.01.02 Jam in document feeder
31.01.02
Description
Originals are jammed inside the document feeder top cover.
Recommended action
1. Open the document feeder top cover.
2. Remove all paper.
3. Remove the remaining pages from the document feeder input tray.
4. Close the document feeder top cover.
5. Place the jammed page on top of any remaining pages, and reinsert them into the document
feeder.
6. Align the paper guides with both edges on the paper.
7. Press the Start button to continue.
If the message remains, check the read and exit sensors.

If the error persists, replace the flatbed scanner and ADF assembly.
31.01.03 Document feeder pick error
31.01.03
Description
This message displays when the document feeder cannot pick up paper.
Recommended action
1. Open the document feeder top cover.
2. Remove all paper.
3. Remove the remaining pages from the document feeder input tray.
4. Close the document feeder top cover.
5. Place the jammed page on top of any remaining pages, and reinsert them into the document
feeder.
6. Align the paper guides with both edges on the paper.
7. Press the Start button to continue.
If message remains, check the paper guides and clean the rollers and separation pad.
If the error persists, replace pickup roller assembly, separation pad, or flatbed scanner and ADF
assembly.
40.00.01 USB I/O buffer overflow To continue, touch “OK”
Description
The USB buffer overflowed during a busy state.
Recommended action
Touch the OK button to print the transferred data. Some data might be lost.
Check the host configuration.
40.00.02 Embedded I/O buffer overflow To continue, touch “OK”
Description
Too much data was sent to the embedded HP Jetdirect print server. An incorrect communications
protocol might be in use.
Recommended action
Touch the OK button to scan the transferred data. Some data might be lost.

Check the host configuration.
40.00.03 EIO <X> buffer overflow To continue, touch “OK”
Description
The product displays this message when the EIO card in the indicated slot has overflowed its I/O buffer
during a busy state.
Recommended action
Touch the OK button to continue.
40.00.04 EIO <X> bad transmission To continue, touch “OK”
Description
The product displays this message when a connection with the card in the indicated slot has been
broken.
Recommended action
Touch the OK button to continue.
40.00.05 Embedded I/O bad transmission To continue, touch “OK”
Description
The product experienced a temporary scanning error. The connection between the product and the EIO
card in the specified slot has been broken.
Recommended action
Touch the OK button to clear the error message and continue scanning.
49.XX.YY Error To continue turn off then on
49.XX.YY
Description
A firmware error has occurred. This error can be caused by software applications issues, poor-quality
USB or network cables, bad network connections or incorrect configurations, invalid firmware
operations, or unsupported accessories.

Recommended action
1. Turn the product off, then on.
2. If the error returns, check the following:
● The error might be caused by a network connectivity problem, such as a bad interface cable,
a bad USB port, or an invalid network configuration setting.
● The error might be caused by a problem with the software application or a problem with the
file you are scanning.
● Upgrading the product firmware might help resolve the error. See the product user guide for
more information.
57.10.01 The fan has failed Turn off and contact the administrator
31.01.10
Description
The fan no longer operates.
Recommended action
Replace the fan.
62.00.00 No system To continue turn off then on
62.00.00
Description
The product experienced an internal system failure.
Recommended action
Turn the product off, then on.
If the error persists, reload the firmware. If the error still persists, perform a firmware upgrade.
If the firmware upgrade does not resolve the problem, replace the hard disk.
80.0X.YY Embedded JetDirect Error To continue turn off then on
80.0X.YY
Description
The product experienced an embedded HP JetDirect print server critical error.

Recommended action
Turn the product off, then on.
If the error persists, replace the formatter.
98.00.0X Corrupt data in X volume
98.00.0X
Description
The product has experienced a data corruption in the volume indicated by the error message.
◦ 98.00.01 Corrupt data in firmware volume
◦ 98.00.02 Corrupt data in solutions volume
◦ 98.00.03 Corrupt data in configuration volume
Recommended action
◦ Turn the product off and then on.
◦ Use the Clean Disk item in the Preboot menu.
◦ Reload the firmware.
Cleaning disk <X>% complete Do not power off
Description
A storage device is being sanitized or cleaned.
Recommended action
Do not turn off the product. The product's functions are unavailable. The product will automatically
restart when finished.
Digital send communication error
Description
A digital send job failed and cannot be delivered.
Recommended action
Touch the Hide button to remove this message.
Digital send communication error
Description
A digital send job failed and cannot be delivered. The product was unable to connect to the digital
send software service.

Recommended action
Verify the digital send software service is running and the devices are on the network. Try to send the
job again.
Disk full Delete stored jobs
Description
The disk is out of space.
Recommended action
Delete stored jobs.
Document feeder bin full
Description
Too many pages are in the document feeder.
Recommended action
Remove excess paper from document feeder output bin.
Document feeder is empty
Description
The document feeder is empty.
Recommended action
Place original in the document feeder and press the Start .
Document feeder top cover open
Description
The document feeder jam access cover is open.
Recommended action
Close the cover.
Event log is empty
Description
This message displays when the user has attempted to view an empty event log from the control panel.
Recommended action

Flatbed cover open
Description
The scanner cover is open.
Recommended action
Close the scanner cover.
Initializing...
Description
The product is starting.
Recommended action
No action is necessary. Wait until the Ready message appears on the display.
Internal disk not found
Description
The product cannot find the hard drive.
Recommended action
Check the hard drive cable connections.
Internal disk not functional
82.0X.YY
Description
The product internal disk is not working correctly
Recommended action
Turn off the product, and then remove and reinstall the hard disk. Turn on the product.
If the error persists, replace the hard drive.
Internal disk not initialized
Description
The internal disk file system must be initialized before it can be used.
Recommended action
Initialize the internal file system.

Moving solenoid To exit press
Description
The solenoid is moving as part of a component test.
Recommended action
To exit, touch the Stop button.
Moving solenoid and motor To exit press
Description
The solenoid and a motor are moving as part of a component test.
Recommended action
To exit, touch the Stop button.
Performing Paper Path Test…
Description
The product is performing a paper-path test.
Recommended action
No action is necessary.
Replace Document Feeder Kit
Description
The document feeder kit has been configured to Stop when the supply reaches the very low threshold.
The supply has reached the very low threshold.
Recommended action
Replace the document feeder kit or set the very low setting to Continue.
Unable to cancel firmware update job
Description
The product is upgrading firmware remotely. The process cannot be canceled.
Recommended action
Firmware upgrades cannot be canceled. The product will restart with the upgrade is complete.

Unable to Install
Description
The product displays this message when one of the following conditions occurs during a firmware
upgrade.
◦ A file I/O error occurs when there is an interruption while reading the firmware upgrade file.
◦ A firmware installation is already in progress, possibly by a remote service application.
◦ A firmware installation is pending.
◦ An internal system failure has occurred while doing firmware upgrades
◦ An unknown error occurs while doing firmware upgrades.
◦ The memory is full when the user is doing firmware upgrades
◦ The firmware upgrade file does not support this product.
◦ The upgrade file is invalid or corrupted while doing firmware upgrades
Recommended action
Refer to the walk-up help for each of these error conditions for specific instructions on resolving the
error.
Unable to install the firmware
Description
The product was unable to install new firmware. This issue can be caused by a variety of reasons:
◦ The firmware upgrade was interrupted.
◦ A firmware upgrade is already in process.
◦ An internal system failure has occurred.
◦ An unknown error has occurred.
◦ The product memory is full.
◦ An firmware upgrade file is not supported.
◦ The firmware upgrade file is invalid or corrupted.
Recommended action
Download the firmware again and reinstall the firmware.
Unsupported USB accessory detected Remove USB accessory
40.00.04

Description
The USB accessory is not recognized and cannot be used by this product.
Recommended action
Turn off the product, remove the USB accessory, and then turn on the product. To clear this message,
touch the Hide button.
Upgrade complete To continue turn off then on
Description
The firmware upgrade is complete.
Recommended action
Turn the product off and then on.
USB accessory needs too much power Remove USB Accessory and Turn Off then On
Description
Recommended action
Remove the USB accessory, and then restart the product.
Use a USB accessory that uses less power or that contains its own power supply.
USB needs too much power
Description
Power requirements for the USB accessory attached to this product are beyond supported limits.
Recommended action
Detach the accessory, and then turn the product off and then on. Try a similar accessory that has its
own power supply or requires less power.
USB storage accessory removed Clearing any associated data
Description
This message displays for six seconds after removal of the USB storage accessory.
Recommended action
Event log messages

The event log provides a record of the events that have occurred and the scanner page count at which
the event occurred.

Show an event log
View the event log from the control panel
● Troubleshooting
● Event Log
Clear the event log

Use the Service menu to clear the event log.
2. Touch the Service button and then log in.
3. Touch the Clear Event Log button.
Event log message table
Event log message Description Comments
30.01.01 Scanner failure The flatbed scanner cover is open.
30.01.06 Scanner Fan Error, power off/on Turn the product off and then on.
30.01.08 Scanner Fan Error, power off/on Scanner home position error
30.01.14 Scanner error, power off/on, check SCB Scanner control board (SCB) error.
30.01.15 Scanner Error, power off/on Scanner cannot be initialized.
30.01.18 Scanner Error, power off/on Turn the product off and then on.
30.01.19 Scanner lamp error, power off/on Scanner lamp error
30.01.36 Upgrade failed, must resend upgrade SCB upgrade error
30.01.41 Scanner Error, power off/on Turn the product off and then on.
30.01.42 Scanner error, power off/on, check Scanner cable is disconnected.

cable

30.01.40 Scanner communication failure Memory failure
If this does not resolve the problem,

unplug the product for 30 seconds, then
plug the product back in and turn the
product on.
30.01.44 Power off/on, check SCB/CPB SCB communication error

connection
30.01.45 Scanner Error, power off/on The event log displays the first and last
characters of the filename and the line
number.
30.01.46 Scanner error, power off/on, check Turn the product off and then on.
formatter
30.01.48 Scanner error, power off/on Turn the product off and then on.
30.01.49 Scanner inverter fan error, power off/on Turn the product off and then on.
30.01.50 Scanner Control Board error, power off/ Scanner flash read/write problem
on
31.00.A1 Scanner error, power off/on, check Check for a control-panel message,
formatter. warning log entry, and email alert.
31.00.A2 Document feeder not detected. Check for a control-panel message,

warning log entry, and email alert.
31.00.A3 Scanner error, power off/on, check Check for a control-panel message,
formatter warning log entry, and email alert.
31.01.10 Document feeder fan error, power off/on Turn the product off and then on.
31.01.47 Document feeder not detected
31.02.E0 Add Link Top cover interlock switch
31.13.00 Document feeder pick error Multi-pick error detected.
31.13.01 Original document mispick No pick.
31.13.02 Original jam at feed sensor Jam in document feeder.
31.13.03 Document jam at register sensor Clear jam
31.13.04 Document jam at feed and convey area Clear jam
31.13.05 Document jam at reverse tray area Reverse duplex jam
31.13.06 Document jam at eject area Clear jam
31.13.07 Document jam during switchback Clear jam

31.13.08 Document jam between duplex tray and Clear jam

eject
31.13.09 Document jam at feed convey & reverse Clear jam

area
31.13.10 Document jam at feed convey rev & eject Clear jam
31.13.11 Document jam at convey reverse area Clear jam
31.13.12 Document jam at convey eject area Clear jam
32.08.A1 Boot up after abnormal shutdown
32.08.A2 Normal shutdown
32.08.A3 Normal boot up
32.1C.03 Backup has started
32.1C.06 Backup/restore failed due to The backup or restore job ticket is

configuration error invalid.
32.1C.08 Backup/restore file error There was an error during the read or
write of the backup file.
32.1C.09 Backup/restore product mismatch error The backup file will not work with the
product.
32.1C.0A Backup file corrupt, cannot restore The data in the backup file specified is
corrupt.
32.1C.0B Backup file/firmware version mismatch The data in the backup file is not valid
for the current version of firmware.
32.1C.0C Backup/restore aborted by the user
32.1C.0D Backup/restore unknown error
32.1C.11 Backup failed. Device busy. The calibration subsystem backup has
failed.
32.1C.12 Backup failed. Device busy. The address book subsystem backup has
failed.
32.1C.16 Failed to back up calibration subsystem Backup was aborted because the
product is busy.
32.1C.17 Failed to back up address book Backup was aborted. Reset is in

subsystem progress.
32.1C.18 Copy subsystem backup failed
32.1C.19 Backup/restore unknown error
32.1C.1A Digital Send subsystem backup failed
32.1C.1B Print subsystem backup failed
32.1C.1E Copy subsystem restore failed
32.1C.1F Fax subsystem restore failed

32.1C.20 Digital Send subsystem restore failed
32.1C.21 Print subsystem restore failed
32.1C.22 Failed to restore calibration subsystem
32.1C.23 Failed to restore address book subsystem
32.1C.24 Restore complete
32.1C.25 Copy subsystem reset failed
32.1C.26 Fax subsystem reset failed
32.1C.27 Digital Send subsystem reset failed
32.1C.28 Print subsystem reset failed
32.1C.2D Restore failed. Reboot device.
32.1C.2E Restore failed. Device busy.
32.1C.2F Reset failure
32.1C.30 Security subsystem restore failed
32.1C.31 Security subsystem backup failed
32.1C.32 General subsystem restore failed
32.1C.33 General subsystem backup failed
32.1C.34 Email subsystem restore failed
32.1C.35 E-mail subsystem backup failed
32.1C.50 Failed to reset general subsystem
32.1C.51 Failed to reset security subsystem
32.1C.52 Failed to reset email subsystem
32.1C.53 Failed to reset calibration subsystem
32.1C.54 Failed to reset address book subsystem
32.1C.55 Reset failed
32.1C.56 Reset failed. Device busy.
32.1C.57 Reset failed. Device busy.
32.1C.58 Reset failed Unknown reset error
33.01.01 Recover occurred
33.01.02 Initial save occurred Data received from SR clients is written

into interconnect PCA NVRAM.
33.01.03 Save/Recover status OK The save and recover functionality is

now functional.
33.02.01 Used board/disk installed A used part with data was replaced in
the product.

33.02.02 Save/Recover disabled The Save Recover Status Error is

disabled.
33.02.03 Save/Recover disabled The SR manager backups failed, but the

product continues to function.
40.XX.05 USB storage accessory removed
40.05.XX Error
40.06.05 USB storage accessory removed
40.80.04 Failed to read value from NVRAM Cannot read a contract-requested value
from NVRAM. Either the value was not
populated or NVRAM was unreadable.
42.10.01 HPShell: Process HPShell failed

unexpectedly
42.10.02 HPShell: Process FirstBootAgent failed

unexpectedly
42.10.03 HPShell: Process InstallationManager

failed unexpectedly
42.10.04 HPShell: Process PartitionManager failed

unexpectedly
42.10.05 HPShell: Process UsemServices failed

unexpectedly
42.10.06 HPShell: Process SystemManager failed

unexpectedly
42.10.07 HPShell: Process PdlPrint failed

unexpectedly
42.11.01 SystemManager: Config File Unknown
42.11.02 SystemManager: Config File Does Not

Exist
42.11.03 SystemManger: Invalid Configuration
42.11.04 SystemManager: Circular Process

Dependency
42.11.05 SystemManager: IPC Server Failed to

Start
42.11.06 SystemManager: Error Launching

Processes
42.11.07 SystemManager: Process or Service

Exited Unexpectedly
42.12.01 ComponentManager: Config File

Unknown
42.12.02 ComponentManager: Config File Does

Not Exist

42.12.03 ComponentManager: Invalid

Configuration
42.12.04 ComponentManager: Error Loading or

Transitioning Component
42.13.01 Environment: Configuration Not Detected

(upgrade FW)
42.13.02 Environment: Configuration Error

(upgrade FW)
42.23.01 ENGCOM unknown config from engine
42.23.02 ENGCOM configuration changed
42.33.01 SystemTime: Could Not Connect to Time

Server
42.33.02 SystemTime: Communication Failure with

Time Server
42.33.03 SystemTime: Time Server not Found
42.33.05 SystemTime: Could Not Determine Time

Setting
42.34.01 EventLog: Corrupted Error Log File,

(previous logs lost)
42.34.02 EventLog: Corrupted Warning Log File,

42.34.03 EventLog: Corrupted Info Log File,

42.34.04 EventLog: Corrupted Custom Log File,

42.34.05 EventLog: Corrupted Error Log Histogram

File, (previous logs lost)
42.34.06 EventLog: Corrupted Warning Log

Histogram File, (previous logs lost)
42.34.07 EventLog: Corrupted Info Log Histogram

File, (previous logs lost)
42.34.08 EventLog: Corrupted Custom Log

Histogram File, (previous logs lost)
42.34.09 Corrupt pre-boot event log, data has

been lost
42.38.02 Control panel firmware error
42.40.02 DataModel: Catalog Not Available Could not load data model catalog.
Missing a file that should have been
deployed with the firmware.

42.40.04 Data migration failed during firmware Fatal error occurred while transforming
upgrade the data from a prior version of firmware
to the current version of firmware during
a firmware upgrade. The transformation
has to happen on each firmware
upgrade.
42.A0.01 Open eXtensibility Platform for Devices

(OXPd) Error and Event Log
42.B0.01 Missing String ID
42.B0.02 Missing image ID
42.B0.03 Temporary string ID
44.00.00 Find servers invalid DNS Configuration
44.01.00 General Address Book services error A general failure occurred in the
address book services component.
44.01.01 Address Book invalid argument error An invalid argument was passed to the
address book services component.
44.01.02 Address Book invalid operation error An invalid operation occurred during
execution of an address book services
command.
44.01.03 Address Book duplicate entry error An attempt was made to add an entry
that already exists in an address book.
44.01.04 Address Book invalid data error An attempt was made to add an entry
that contained invalid data.
44.01.05 Address Book out of memory error The database detected an out of
memory condition during execution of
an address book command.
44.01.06 Address Book disk full error The database detected a disk full
condition during execution of an
address book command.
44.01.07 Address Book insufficient resources error The database has insufficient resources
to complete the execution of an address
book command.
44.01.08 Address Book import failure
44.01.09 Address Book export failure
44.01.0A Address Book clear failure
44.01.0B Address Book import failure The digital send speed dial import
failed.
44.01.0C Address Book export failure The digital send speed dial export
failed.
44.01.0D Address Book clear failure The attempt to clear the speed dials
failed.

44.01.0E Unexpected LDAP/Address Book Error
44.01.0F LDAP/AB server is invalid or

unreachable
44.01.10 LDAP/Address Book invalid credentials
44.01.11 Invalid LDAP search root-null return
44.01.12 LDAP Address Book invalid sign in The LDAP authentication method is not
method supported.
44.01.13 LDAP server refused operation LDAP operations error
44.01.14 LDAP/Address Book connection failure
44.01.15 LDAP timed out, svr reply taking too long LDAP time limit exceeded
44.01.16 LDAP/Address Book client timeout
44.01.17 Address Book import success
44.01.18 Address Book export success
44.01.19 Address Book clear success
44.01.1A Address Book import success
44.01.1B Address Book export success
44.01.1C Address Book clear success
44.01.1D Email/Fax Address Book import success Import of a comma separated values
(CSV) file to the email/fax address book
has succeeded.
44.01.1E Email/Fax Address Book import failure Import of a comma separated values
has failed.
44.01.1F Email/Fax Address Book import cancel Import of a comma separated values
has been cancelled.
44.01.20 Fax Speed Dial Address Book import Import of a comma separated values
success (CSV) file to the fax speed dial address
book has succeeded.
failure (CSV) file to the fax speed dial address
book has failed.
cancel (CSV) file to the fax speed dial address
book has been cancelled.
44.01.23 Email/Fax Address Book export success Export of the email/fax address book to
a comma separated values (CSV) file
has succeeded.

44.01.24 Email/Fax Address Book export failure Export of the email/fax address book to
has failed.
44.01.25 Email/Fax Address Book export cancel Export of the email/fax address book to
has been cancelled.
44.01.26 Fax Speed Dial Address Book export Export of the fax speed dial address
success book to a comma separated values
(CSV) file has succeeded.
failure book to a comma separated values
(CSV) file has failed.
cancel book to a comma separated values
(CSV) file has been cancelled.
44.01.29 Email/Fax Address Book clear success
44.01.2A Email/Fax Address Book clear failure
44.01.2B Email/Fax Address Book clear cancel
44.01.2C Fax Speed Dial Address Book clear

success
44.01.2D Fax Speed Dial Address Book clear

failure
44.01.2E Fax Speed Dial Address Book clear

cancel
44.01.2F Address Book timeout error DiA timeout has occurred during
execution of an address book method.
44.01.30 Email/Fax address book is full
44.01.31 Fax speed dial address book full
44.02.00 Sign in to get Personal Contacts failed
44.02.01 Personal Contact data not found on Server name for personal address book
server not found.
44.02.02 Personal Contact proxy address not Server name for personal address book
found not found.
44.02.03 PAB error while retrieving contacts Proxy address not found.
44.02.04 No Personal Contacts Found No user contacts found in personal

address book.
44.02.05 Unknown Personal Contacts retrieval

error
44.02.06 Mailbox server connection failed

44.03.00 Digital Send job state machine error An unexpected state transition has
occurred. This indicates a defect in the
base digital send job code.
44.03.01 Digital Send job queue operation error The job was unable to perform a
necessary pipeline-queue operation.
44.03.02 Digital Send job invalid argument error An invalid argument was provided to the
job, either in the job-ticket or through a
method call.
44.03.04 Digital Send scanner error
44.03.05 Digital Send image processing error The job encountered an error during the
send filter processing phase of its
execution and was unable to complete.
44.03.06 Digital Send image processing error
44.03.07 Digital Send OCR error The job encountered an error during the
OCR filter processing phase of its
44.03.08 Digital Send metadata error The job encountered an error during the
metadata filter processing phase of its
44.03.09 Digital Send job retry attempt The job is performing a recovery attempt
due to an unexpected termination during
the previous delivery
44.03.0B All pages blank Blank pages filtering was selected but all
of the scanned pages are blank.
email job code.
job, either in the job ticket or through a
method call.
44.04.05 Digital Send job maximum retries An email job failed due to maximum
attempted retry attempts.
44.04.06 Digital Send job retry attempt
44.04.08 Digital Send job information event
folder job code.

method call.
44.05.04 Digital Send job maximum retries The job failed because it reached the
attempted maximum retry attempts.
44.05.05 Digital Send job retry attempt
44.07.03 Digital Send remote printer process error
44.10.00 General send to e-mail error
44.10.01 SMTP protocol error An SMTP protocol error was

encountered while trying to deliver an
email job.
44.10.02 SMTP authentication error An error occurred authenticating a user

to the configured SMTP server.
44.10.03 SMTP server not configured The email device was instructed to
deliver an email yet there was neither a
configured SMTP server to use nor an
SMTP server identified in the ticket.
44.10.04 General send to e-mail error An SMTP error was encountered while
trying to deliver an email job.
44.10.05 SMTP server unavailable
44.10.06 No cert available, power cycle device
44.10.07 The certificate for signing is invalid
44.10.08 The scanned file is too large to encrypt
44.10.09 Unknown encryption error
44.11.01 Invalid FTP device send attachment
44.11.02 FTP send destination unspecified The destination configuration is

unsupported or no destinations were
found in the resource ticket.
44.11.03 Invalid FTP destination credentials Credentials associated with destination

were found to be invalid or missing.
44.11.04 Invalid FTP destination server or path Unable to connect to the supported
destination type.
44.11.05 Error writing single multi-page image file Write (copy) of the multi-page image file
failed.
44.11.06 Error writing multi (file-per-page) image Write of a image page file belonging to
a multi-page image file set failed.
44.11.07 Insufficient disk space on FTP server
44.11.08 Error processing FTP send attachments Encountered an unexpected processing

error of an attachment se to be sent to
the FTP destination server.

44.11.FF Unexpected FTP device resource error Unexpected error occurred in the FTP
device resource device code.
44.12.01 Invalid folder share attachment The attachment pulled of the queue is
incorrect.
44.12.02 Folder share not detected or is unknown Destination configuration is unsupported

or no destinations were found in the
resource ticket.
44.12.03 Invalid folder share credentials Credentials associated with destination

were found to be invalid or missing.
44.12.04 Invalid folder destination server or path Unable to connect to the supported
destination type.
44.12.05 Error writing multi-page image file Write (copy) of the multi-page image file
failed.
44.12.06 Multi-page, multi-file image write error Write (copy) of a image page file
belonging to a multi-page image file set
failed.
44.12.07 Insufficient disk space on folder share
44.12.08 Error processing folder share attachments Encountered an unexpected processing

error of an attachment set to be sent to
destination folder share.
44.12.FF Unexpected folder share error Unexpected error occurred in folder

share resource device code.
44.13.00 Searchable PDF file type error An error occurred while trying to
generate a searchable PDF.
44.13.01 RTF file type error An error occurred while trying to

generate a RTF file.
44.13.02 Text file type error An error occurred while trying to

generate a text file.
44.13.03 CSV file type error An error occurred while trying to

generate a CSV file type.
44.13.04 HTML file type error An error occurred while trying to

generate a Html file type.
44.13.05 XML file type error n error occurred while trying to generate
a XML file type.
44.13.06 XPS file type error An error occurred while trying to

generate an XPS file type.
44.13.07 PDF file type error An error occurred while trying to

generate a PDF file type.
44.14.00 General send to remote printer error General error for remote printer device.
44.14.01 Invalid printer destination Invalid printer exception.
44.14.02 General send to remote printer error Out of Memory Exception.

44.14.03 General send to remote printer error File not found exception.
44.20.01 Exception while communicating with

remote service
44.34.03 Fax Modem Failure The fax result modem failed.
44.34.E5 Not able to set fax modem variable The firmware failed to set a variable on
the modem.
44.90.00 Digital Send job state machine error An unexpected state-transition has
Internet fax job code.
method call.
44.90.03 Digital Send email processing error Internet fax job error occurred during
email device processing.
44.90.04 Digital Send job maximum retries Internet fax job failed due to maximum
44.90.07 Internet Fax configuration error Failure of the Internet fax job due to a
configuration error.
44.90.08 SMTP server access error Error accessing SMTP server to send
email to the Internet fax provider.
44.90.09 Internet fax domain access error Error in accessing the Internet fax
provider domain.
44.91.00 Digital Send job state machine error An unexpected state-transition has
LAN fax job code.
44.91.02 Digital Send job invalid argument error LAN fax job invalid argument error. An
invalid argument was provided to the
job, either in the job-ticket or through a
method call.
44.91.03 Digital Send folder processing error LAN fax job error during folder device
processing.
44.91.04 Digital Send job maximum retries LAN fax job failed due to maximum
44.91.07 Fax server access failure Fax server access failure while trying to
deliver a LAN fax job.
44.91.08 LAN fax configuration error Cannot deliver a LAN Fax job due to a
configuration error.

44.91.09 LAN fax server notification error Error in retrieving status of LAN fax job
from the server.
44.91.0A LAN fax job notification error Error in setting up a notification job on
LAN fax completion.
44.92.00 Analog fax state machine error An unexpected state-transition has

occurred.
44.92.02 Invalid argument error Invalid argument provided to the job,

either in the job ticket or through a
method call.
44.92.04 Scan device error Error during the scan device processing
phase of job execution. Unable to
complete.
44.92.05 Gdi filter error Error during the Gdi Filter processing
phase of job execution and was unable
to complete.
44.92.06 Send fax filter error Error during the SendFax Filter
processing phase of job execution and
was unable to complete.
44.92.09 Job recovery attempt The job is performing a recovery attempt

due to an unexpected termination during
the previous delivery.
44.92.0D OCSP validation certificate missing Digital send error indicates all pages in
the job are blank.
44.A0.01 All pages in the fax job are blank A certificate is not installed on the
device.
44.A0.02 Domain Controller certificate is revoked A certificate is installed on the device,

for subject but it is no longer valid.
44.A0.03 No valid CRL found for Domain No valid CRL found for domain
Controller controller.
44.A0.04 Cannot connect to the domain server The domain controller server hostname
was not entered correctly or is not a
valid hostname.
44.A0.05 Domain not recognized The domain configured on the device is

invalid.
44.A0.06 The CRL has expired The specified CRL is no longer valid.
44.A0.07 Device-domain server date-time mismatch The product clock is offset more than five
minutes from the domain controller
server.
44.A0.08 Kerberos code Error code reported by dependency

module failure.
44.A0.09 Issuer not found for Domain Controller The issuer certificate of the domain
certificate for issuer with subject controller certificate is not installed on
the device.

44.A0.0A Domain Controller certificate is revoked The domain controller certificate has
for subject been revoked.
44.A0.0B DC issuer certificate has expired for The issuer certificate of the domain
issuer subject controller certificate is installed on the
device, but it is no longer valid.
44.A0.0C OCSP responder failure The OCSP responder has been

incorrectly configured or there has been
an error.
44.A0.0D Unable to contact OCSP server The OCSP responder is off or not
reachable.
44.A0.0E User certificate has expired The user is trying to authenticate with an
invalid user certificate.
44.A0.0F DC certificate validity status is unknown The OCSP responder returned an

for subject unknown status for the domain controller
certificate.
44.A0.10 Kerberos server cannot verify user The user is trying to authenticate with an
certificate invalid user certificate.
44.A0.11 OCSP failed; invalid OCSP URL value
44.A0.12 Cannot decode CDP extension or unable CRL was not obtained because of a
to get CRL from CDP decoding error or it was unavailable.
98.00.00 Partition manager unexpected exception
98.00.01 Corrupt data in firmware volume
98.00.02 Corrupt data in solutions volume
98.00.03 Corrupt data in configuration volume
98.00.04 Corrupt data in job data volume
98.00.05 Failed to mount pre-boot partition
98.00.06 Pre-boot mount warning
98.00.07 File systems are dirty
98.00.08 Secondary disk not found in NVRAM
98.00.09 Secondary disk not found in OS
98.00.0A Partition not found
98.00.0B Volume not found or Set Mount Point

failed
98.00.0C Failed to mount partition
98.00.0D Ram Disk shrink attempt failed
98.01.00 Create extended partition failed
98.01.01 Failed to format secondary disk

98.01.02 Unable to format partition
98.02.00 Unable to wipe partition
98.02.01 Drive not found
98.03.00 Partition scan threw exception
98.03.01 Partition scan not found
98.04.00 Data migrated to secondary disk
98.04.01 Data migrated to internal disk
98.04.02 Data migrated to ram disk
98.04.03 Exception while erasing partition
98.04.04 Failed to migrate data
98.04.05 The original drive was not found.
98.04.06 New drive not found
99.00.00 Firmware Install Error
99.00.01 Firmware download successful A corrupted file was received. Do not

replace hardware.

99.00.02 Upgrade not performed, timeout during I/O error encountered when reading the
receive header number and size. Error indicates
a problem with the network environment,
not the product. Do not replace
hardware.
99.00.03 Upgrade not performed, error writing to Check the connection to the hard disk or
disk replace it.
99.00.04 Upgrade not performed, timeout during I/O error encountered when reading the
receive header.
99.00.05 Upgrade not performed, timeout during

receive
99.00.06 Upgrade not performed, error reading Error encountered when reading the
upgrade header number and size.
99.00.07 Upgrade not performed, error reading Error encountered when reading the
upgrade header.
99.00.08 Upgrade not performed, error reading Unexpected error when reading image
upgrade data.
99.00.09 Upgrade canceled by user
99.00.10 An error occurred accessing the

repository
99.00.11 Upgrade not performed, the file is Upgrade canceled by user. Job
invalid canceled when reading rest of header.
99.00.12 Upgrade not performed, the file is Header size does not match version
invalid size. This indicates an invalid firmware
installation manager (FIM) file. No
hardware components should be
replaced.
99.00.13 Upgrade not performed, the file is Header size does not match version
invalid size.
99.00.14 Upgrade not performed, the file is Header size is too small.
invalid
99.00.15 Upgrade not performed, FIM error Error occurred during call to erase
media.
99.00.16 Upgrade not performed, FIM error Upgrade not performed, FIM error
Previous JDI short stack upgrade error
prevents upgrade of JDI. Indicates the
JDI SS did not upgrade because the JDI
upgrade failed. Logged more as a status
event than an error condition.
99.00.17 Upgrade failed, must resend upgrade Upgrade not performed, FIM error.
99.00.18 Upgrade not performed, FIM error

99.00.19 Upgrade failed, must resend upgrade Upgrade error occurred when getting
image buffer with FIM image. This
indicates that there was a network
timeout or the product received an
unexpected end-of-file message before
receiving the full FIM image.
99.00.20 Error during preboot Installation Error during pre-boot installation

Manager manager
99.00.21 Upgrade failed, must resend upgrade
99.00.22 Upgrade failed, must resend upgrade
99.00.23 Upgrade not performed, the file is

invalid
99.00.24 Upgrade not performed, FIM error
99.00.25 Upgrade skipped, matching versions
99.00.28 Bad FIM signature was accepted Signature was bad but accepted
anyway.
99.02.01 A successful firmware installation

occurred
99.04.30 Firmware Install Error Package path not found.
99.04.31 Firmware Install Error Package header is null.

99.04.32 Firmware Install Error Package path did not contain expected
engine out file.
99.04.33 Firmware Install Error Package engine out file did not exist.
99.04.34 Firmware Install Error Invalid type request to EngineDriverAPI.
99.04.40 Firmware Install Error Type is not a valid supported type.
99.04.41 Firmware Install Error Revision input format invalid
99.04.43 Firmware Install Error Engine variant is out of range.
99.04.44 Firmware Install Error CPU ID is out of range.
99.04.45 Firmware Install Error Device ID is out of range.
99.04.46 Firmware Install Error Revision code is out of range.
99.04.48 Firmware Install Error Revision has invalid digit or unexpected

number.
99.04.50 Firmware Install Error Low-level engine driver open failed.
99.04.51 Firmware Install Error Low-level engine driver close failed.
99.04.61 Firmware Install Error Engine boots in RFU mode.
99.04.62 Firmware Install Error Data decoding error

99.04.7C Firmware Install Error Masking ROM detected (warning log

only).
99.04.7D Firmware Install Error Masking ROM cannot be for firmware

upgrade.
99.04.7E Firmware Install Error Invalid configuration detected (warning

log only).
99.04.7F Firmware Install Error Invalid configuration for firmware

upgrade.
99.05.30 Firmware Install Error Package path was not found.
99.05.31 Firmware Install Error Package header is null.
99.05.32 Firmware Install Error Package path did not contain expected
engine out file.
99.05.33 Firmware Install Error Package engine out file did not exist.
99.05.34 Firmware Install Error Invalid type request to EngineDriverAPI.
99.05.35 Firmware Install Error NVRAM.csv file and SR73 engine

number codes do not match. Invalid
package for this engine.
99.05.36 Firmware Install Error Different version codes on two engine

package files that are for the same
variant, CPU ID, or device ID for the
product were detected.
99.05.40 Firmware Install Error Type is not a valid.
99.05.41 Firmware Install Error Revision input format is invalid.
99.05.42 Firmware Install Error Engine ID is out of range.
99.05.43 Firmware Install Error Engine variant is out of range.
99.05.44 Firmware Install Error CPU ID is out of range.
99.05.45 Firmware Install Error Device ID is out of range.
99.05.48 Firmware Install Error Revision has an invalid digit or

unexpected number.
99.05.49 Firmware Install Error Mismatched engine ID: invalid package

for this engine
99.05.4A Firmware Install Error Incompatible engine driver header

revision (Warning Log only)

99.05.50 Firmware Install Error Low-level engine driver failed to open.
99.05.51 Firmware Install Error Low-level engine driver failed to close.
99.05.5A Firmware Install Error
99.05.64 Firmware Install Error Illegal file format
99.05.65 Firmware Install Error Illegal transfer
99.05.66 Firmware Install Error RFU mode not set. RFU mode failed.
99.05.67 Firmware Install Error Erase Flash ROM request not set. RFU
mode failed.
99.05.68 Firmware Install Error Erase Flash ROM request not cleared.
RFU mode failed.
99.05.7C Firmware Install Error Masking ROM detected and no upgrade

is needed.
99.05.7D Firmware Install Error Masking ROM detected and an upgrade

is needed. Cannot start.
99.05.7E Firmware Install Error The configuration for the firmware

upgrade or downgrade is invalid. No
upgrade is needed.
99.05.7F Firmware Install Error The configuration for the firmware

upgrade is invalid. The product cannot
start.

99.09.60 Unsupported disk Remove the disk to continue startup.
99.09.61 Unlocked disk Remove or lock the disk to continue.
99.09.62 Unknown disk Secure disk locked to another device,

remove or erase and unlock to continue
99.09.63 Missing disk Replace the disk, clear the password,

and clear the disk-in-use setting to
continue.
99.09.64 Disk broken Replace the disk to continue.
99.09.65 Disk data error Disk data error, erase the disk to clear.
99.09.66 No disk installed Missing boot disk, check the disk.
99.09.67 Disk data error Upgrade firmware.
99.0A.00 Firmware Install Error
99.0B.00 Firmware Install Error
99.0C.00 Firmware Install Error
99.0C.01 Successful solution install A solution bundle was downloaded

successfully.
99.0C.02 Successful solution uninstall A solution bundle was removed from the
disk successfully.
99.0C.03 Solution revision already installed The downloaded solution bundle

already exists on the disk.

99.0F.01 FIM failed: Another FIM already in The user tried to perform more than one
progress installation in parallel. This is not
supported.
99.0F.02 FIM installation successful: solution A solution bundle was successfully

bundle installed.
99.0F.03 Firmware upgrade over the print path Port 9100 is available for the attempted
disabled installation, which resulted in a failure.
99.0F.04 Manufacturer config bundle signature A signature is valid.

valid
99.0F.05 Manufacturer config bundle signature A signature is invalid.

invalid
99.0F.06 Config bundle signature valid A signature is invalid.
99.0F.07 Config bundle signature invalid A signature is invalid.
99.19.60 Unsupported disk Unsupported secondary disk, remove to

continue booting
99.19.61 Unlocked disk Remove or lock to continue.
99.19.62 Unknown disk The secondary disk is locked to another

product, remove or erase and unlock to
continue.
99.19.63 Missing disk Clear the password; clear secondary

disk-in-use setting to continue.
99.19.64 Disk broken Replace the secondary disk.
99.19.65 Disk data error Erase the secondary disk to clear.
99.19.66 No disk installed The secondary disk is missing.
99.19.67 Disk data error The secondary disk cannot start up.
Update firmware.
99.29.60 Unsupported disk Remove the external disk to continue

startup.
99.29.61 Unlocked disk Unlock the external disk.
99.29.62 Unknown disk The external disk that is locked to

another product, remove or erase, and
unlock to continue.
99.29.63 Missing disk Replace the external disk, clear the

password, and clear the external disk-in-
use setting to continue.
99.29.64 Disk broken Replace the external disk.
99.29.65 Disk data error Erase the external disk to clear.
99.29.66 No disk installed Check the external disk.
99.29.67 Disk data error The external disk cannot be turned on.
Update firmware.

Clear jams
Clear jams from the paper path
To clear a paper jam:
2. Remove the originals or any obstructions from the paper path.
TIP: Use the green thumb wheel on the left side of the open hatch to manually advance originals
through the paper path.
3. Remove the ADF duplex background, remove any debris, and then slide the component back into
its housing until it clicks into place.
4. Close the ADF hatch until it snaps into place.
5. Reload the unscanned originals in the document feeder.
6. Resume scanning.

If you experience repeated jams:
● Ensure that the hatch door is fully closed
● Check that all necessary maintenance has been performed
● Clean the ADF rollers and separation pad
● Replace ADF rollers and separation pad
● Replace the flatbed scanner and ADF assembly
ENWW Clear jams 137

Solve paper-handling problems
Paper jamming, skewing, misfeeds, or multiple-page feeds
● Check that all rollers are in place and that the roller doors and automatic document feeder (ADF)
hatch are closed.
● If the pages look skewed as they feed into the paper path, check the resulting scanned images in
the software to ensure that they are not skewed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
● The paper guides must be touching the sides of the paper stack to work properly. Please ensure
that the paper stack is straight and the guides are against the paper stack.
● The document feeder or output tray might contain more than the maximum number of pages. Load
fewer pages in the document feeder, and remove pages from the output tray.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If misfeeds
still occur, replace the rollers.
Paper does not feed from the product

Reload the pages into the document feeder, ensuring that they make contact with the rollers.
The automatic document feeder (ADF) hatch might not be securely latched. Open the ADF hatch and
then close it by pressing firmly. The message If document feeder roller cleaning is complete,
clear message displays on the control panel. Touch Cancel to clear the message.
A problem with the product hardware might exist. Follow this procedure to test the product:
1. Ensure that the power supply is securely connected between the product and a live electrical outlet
or surge protector. Check that the green LED on the power supply case is on to verify that the
power supply is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
3. Press and hold the power button for 10 seconds to turn off the product, and then disconnect the
power cable.
4. Wait 30 seconds.
5. Reconnect the power cable to the product, and then press the Power button.
6. Try to rescan.

Originals are curling up in the document output tray
Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in
the output tray. To minimize curl, flatten curled edges on the originals before placing them in the
document feeder. If you cannot flatten curled edges, make sure the curled edges are facing down when
you place the originals in the document feeder.
The bottom of the scanned image is cut off

By default, the scanning software can scan media that is up to 356 mm (14 in) long. For longer pages,
the end of the document is not included in the scanned image.
The scanned images have streaks or scratches

After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the
next step. For information on cleaning the product, see the Care and maintenance section of the
product user guide.
● Check that the originals are clean and unwrinkled.
● Clean the scanning strip, which is to the left of the scanning glass.
● Clean the rollers manually.
An item loaded in the document input tray jams repeatedly

● The item might not meet the guidelines for acceptable originals.
● The item might have something on it, such as staples or self-stick notes on the original that must be
removed.
● Make sure the paper guides touch the edges of the original.
ENWW Solve paper-handling problems 139

The product has stopped working correctly
If the product stops scanning, follow these steps. After each step, start a scan to see if the product is
working. If the problem persists, proceed with the next step.
1. A cable might be loose. Ensure that the Ethernet, power supply, and power cables are properly
connected.
2. Ensure that the product is receiving power.
a. Check that the green LED on the power supply case is on.
b. If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply cable is plugged into, and that the power cable is securely
connected to the power supply and the product.
c. If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. See www.hp.com/support for assistance.
3. Press and hold the power button for 10 seconds to turn off the product, wait 30 seconds, and then
touch the Power button again to turn on the product.

Clean the product
Clean the touchscreen
Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the touch screen
gently with a clean, water-dampened, lint-free cloth.
CAUTION: Use water only. Solvents or cleaners can damage the touch screen. Do not pour or spray
water directly onto the touch screen.
Clean the scanning glass, scanning strip, and automatic document

feeder (ADF) duplex background
The scanning glass, scanning strip, and ADF duplex background should be cleaned periodically or any
time a scanned image has streaks.
To clean these components, follow these steps:
power cable.
2. Open the scanning lid.
ENWW Clean the product 141

3. Clean the scanning glass and scanning strip with a soft, lint-free cloth that has been sprayed with
a mild glass cleaner.
CAUTION: Use only glass cleaner to clean the scanning glass and scanning strip. Avoid
cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can
damage the scanning glass. Avoid isopropyl alcohol because it can leave streaks on the glass.
Do not spray the glass cleaner directly on the scanning glass or scanning strip. If too much glass
cleaner is applied, the cleaner could leak under the scanning glass or scanning strip and damage
the product.
4. Dry the glass with a dry, soft, lint-free cloth.

5. Close the scanning lid, and then raise the scan input tray until it is perpendicular to the product.
6. Press in on the ADF duplex background tabs to release the ADF duplex background, and then pull
forward to remove the ADF duplex background from its housing.
7. Wipe the scanning strip on the ADF duplex background with a soft, lint-free cloth that has been
moistened with warm water.
8. Dry the ADF duplex background with a dry, soft, lint-free cloth, and then slide the component into
its housing until it clicks into place.
9. Lower the scan input tray into place, and then reconnect the power supply to the product.
10. Press the Power button to turn on the product.

Clean the rollers
Clean the rollers under the following conditions:
● The product displays a message to clean the rollers.
● You experience repeated document jams.
● The product does not pull pages into the paper path.
● The scanned images are elongated.
● You frequently scan any of the following types of documents: coated paper, chemically treated
documents such as carbonless paper, documents with a large amount of calcium carbonate,
documents written with pencils, documents on which the toner has not fused.
power cable.
3. Remove any visible lint or dust from each of the feed rollers and the separation pad using
compressed air or a clean lint-free cloth moistened with warm water.

4. Close the ADF hatch, and then reconnect the power supply to the product.
5. Press the Power button to turn on the product, and then update the product maintenance history.
a. From the Home screen on the product control panel, touch the Device Maintenance button.
b. Open the following menus:
● Clean Rollers
c. Touch Reset to record the cleaning activity and reset the counters to zero.
Set the Very Low Settings option from the control panel
Set the product to display a message to clean the rollers.
● Clean Rollers Settings
3. In the Clean Rollers box, enter a percentage of the total scans at which the product displays a
message to clean the rollers.
4. Select one of the following options:
● Select the Stop option to set the product to stop scanning until you clean the rollers.
● Select the Prompt to continue option to set the product to stop scanning and prompt you to
clean the rollers. You can acknowledge the prompt and continue scanning.
● Select the Continue option to set the product to alert you that the rollers require cleaning, but
to continue scanning.

Solve connectivity problems
Check the following items to verify that the product is communicating with the network. Before
beginning, view the information pages.
If you still cannot connect to the network after checking these items, see www.hp.com/support.
1. Are your power and power supply cables connected properly, and is the product turned on?
2. Are your network cables connected properly?
Make sure that the product is attached to the network using the appropriate port and cable. Check
each cable connection to make sure it is secure and in the right place. If the problem continues, try
a different cable or ports on the hub or transceiver.
3. Do the HP Jetdirect LEDs indicate a network connection and activity?
If the green LED is off, a link has failed.
4. Are the link speed and duplex settings set correctly?
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting).
5. Can you "ping" the product using its IP address?
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Ensure that the ping displays round-trip times.
If you are able to ping the product, verify that the IP address configuration for the product is
correct on the computer. If it is correct, delete and then add the product again.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
6. Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly.
7. Can you access the HP Embedded Web Server?
Open a browser window and enter the product IP address in the URL line.
8. Is your protocol enabled?
Use the HP Embedded Web Server to check the status of protocols.
9. Does the product appear in HP Web Jetadmin or other management application?
● Verify network settings on the Network configuration screen.
● Confirm the network settings for the product using the product control panel.

Check the Ethernet connection
1. Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernet jack,
or Ethernet switch.
2. If the Ethernet cable is connected to a network router or Ethernet switch, try connecting it to a
different port on the router or switch.
3. Press and hold the power button for 10 seconds to turn off the product, wait 30 seconds, and then
press the Power button again to turn on the product.
ENWW Solve connectivity problems 147

Service mode functions
Service menu
The Service menu is PIN-protected for added security. Only authorized service people have access to
the Service menu. When you select Service from the list of menus, the product prompts you to type an
eight-digit personal identification number (PIN). The PIN for the 8500 fn1 is 09850011.
NOTE: The product automatically exits the Service menu after about one minute if no items are
selected or changed.
2. Touch the Service button.
3. The drop-down menu shows the User Access Code list item. Select the Service Access Code list
item, and then touch the Access Code text box. The touchscreen numeric keypad appears.
4. Type the PIN (xxxxxx).
5. Touch the OK button to save the PIN or the Cancel button to exit the screen.
NOTE: The PIN displays in the Service use only: text box as ********.
6. Touch the OK button to open the Service menu or the Cancel button to exit the screen.
The following menu items appear in the Service menu:
Menu item Sub-menu item Sub-menu Description

item
Event Log Allows you to view the product

event log.
Clear Event Log Use this item to clear the product

event log.
Cycle Counts Document Feeder Count Set the total pages fed through the
document feeder.
Document Feeder Kit Interval Set the number of pages until the
document feeder kit must be
replaced. The default is 100,000.
Clean Rollers Count Set the total number of pages that

have been scanned since the
rollers were cleaned.
Clean Rollers Interval Set the total number of pages

scanned until the rollers must be
cleaned. The default is 10,000.
ADF Count Set the total pages fed through the

document feeder.
Flatbed Count Set the total pages scanned from

the flatbed.

item
ADF Simplex Count Set the total single-sided pages fed

through the document feeder.
ADF Duplex Count Set the total two-sided pages fed

through the document feeder.
Send Scan Count Set the number of scanned pages

sent to e-mail.
Serial Number Set the serial number.
Service ID Use this item to show the date that

the product was first used on the
control panel. This eliminates the
need for users to keep paper
receipts for proof of warranty.
Restore the service ID
If you replace the formatter, the

date is lost. Use this menu item to
reset the date to the original date
that the product was first used. The
date format is YYDDD. Use the
following formula to calculate the
dates:
1. To calculate YY, subtract

1990 from the calendar year.
For instance, if the product
was first used in 2002,
calculate YY as follows: 2002
- 1990 = 12. YY = 12.
2. Subtract 1 from 10 (October

is the tenth month of the year):
10 - 1 = 9.
◦ Multiply 9 by 30: 9 x 30
= 270 or add 17 to
ENWW Service mode functions 149

item
270: 270 + 17 = 287.

Thus, DDD = 287.
Convert the service ID to an

actual date
You can use the product Service ID

number to determine whether the
product is still under warranty. Use
the following formula to convert the
Service ID into the installation date
as follows:
1. Add 1990 to YY to get the

actual year that the product
was installed.
2. Divide DDD by 30. If there is

a remainder, add 1 to the
result. This is the month.
3. The remainder from the

calculation in step 2 is the
date.
Using the Service ID 12287 as an

example, the date conversion is as
follows:
1. 12 + 1990 = 2002, so the

year is 2002.
2. 287 divided by 30 = 9 with a

remainder of 17. Since there
is a remainder, add 1 to 9 to
get 10, which represents
October.
3. The remainder in step 2 is 17,

so that is the date.
4. The complete date is 17-

October-2002.
NOTE: A six-day grace period is

built into the date system.

Product resets
Restore factory settings

1. From the Home screen on the product control panel, touch the Administration button, and then
touch the General Settings button.
2. Touch the Restore Factory Settings button, and then touch an option. Touch the Select All button to
reset factory settings for all options.
3. Touch the Reset button to restore factory settings.
The values for each reset are as follows:
Restore factory-set defaults values
● General
◦ Display and sound settings for the control panel
◦ Localization settings (for example, clock format and date format)
◦ Error and warning log behavior
◦ Default media settings
◦ Sleep mode and delay setting
◦ Internal backup file maximum size
◦ Oxp installer solutions, tasks and pending tasks
◦ Http job defaults
◦ Clears the error, warning and info logs
◦ Supported media types
◦ Resets JetLink connected external devices
● Security
◦ Default Authentication agent
◦ Authentication agents
◦ Policy agents
◦ Color access control
Clean Disk and Partial Clean functions
Active and repository firmware locations
The firmware bundle now consists of multiple parts. The main components are the Windows CE
Operating System and the printer/peripheral firmware files.

There are two locations/partitions on the hard drive where the firmware components are stored:
● The Active – where the Operating System and firmware currently are executing
● The Repository – the recovery location
If the Active location is damaged, or a Partial Clean was performed, the product automatically copies
over the OS and firmware files from the Repository location and the product recovers.
If both the Active and Repository locations are damaged, or a Clean Disk was performed, then both
locations are gone and the user must upload the firmware to the product in order for it to function
again.
CAUTION: The Clean Disk option performs a disk initialization for the entire disk. The operating
system, firmware files, and third party files (among other files) will be completely lost. HP does not
recommend this action.
Partial Clean
The Partial Clean option erases all partitions and data on the disk drive, except for the firmware
repository where a backup copy of the firmware file is stored. This allows the disk drive to be
reformatted without having to download a firmware upgrade file to return the product to a bootable
state.
Characteristics of a Partial Clean
● Customer-defined settings, third-party solutions, firmware files, and the operating system are
deleted.
● Rebooting the product restores the firmware files from the Repository location, but does not restore
any customer-defined settings.
● For previous HP products, a Hard Disk Initialization is similar to executing the Partial Clean
function for this product.
CAUTION: HP recommends backing-up product configuration data before executing a Partial Clean
if you need to retain customer-defined settings. See the Backup/Restore item in the Device Maintenance
menu.
Reasons for performing Partial Clean
● The product continually boots up in an error state.
NOTE: Try clearing the error prior to executing a Partial Clean.
● The product will not respond to commands from the control panel.
● Executing the Partial Clean function is helpful for troubleshooting hard disk problems.
● To reset the product by deleting all solutions and customer-defined settings.
● The product default settings are not properly working.

Execute a Partial Clean
enter key.
4. On the product keyboard press the down arrow to highlight Partial Clean, and then press the
enter key.
5. Press the enter key again.
6. Press the back arrow button to highlight Continue, and then press the enter key.
NOTE: The product initializes.
Clean Disk
The Clean Disk option erases the entire disk drive.
CAUTION: After executing a Clean Disk option, the product is not bootable.
Characteristics of a Partial Clean
● Customer-defined settings, third-party solutions, firmware files, and the operating system are
deleted.
NOTE: Rebooting the product does not restore the firmware files.
● Rebooting the product restores the firmware files from the Repository location, but does not restore
any customer-defined settings.
● After executing the Clean Disk function, the message 99.09.67 displays on the control panel.
● After executing the Clean Disk function, the product firmware must be reloaded.
CAUTION: HP recommends that you do not use the Clean Disk option unless an error occurs and the
solution in the product service manual recommends this solution. After executing the Clean Disk
function, the product is unusable.
HP recommends backing-up product configuration data before executing a Clean Disk if you need to
retain customer-defined settings. See the Backup/Restore item in the Device Maintenance menu.
Reasons for performing Clean Disk
● The product continually boots up in an error state.
NOTE: Try clearing the error prior to executing a Clean Disk.
● The product will not respond to commands from the control panel.

● Executing the Clean Disk function is helpful for troubleshooting hard disk problems.
● To reset the product by deleting all solutions and customer-defined settings.
Execute a Clean Disk
enter key.
4. On the product keyboard press the down arrow to highlight Clean Disk, and then press the enter
key.
5. Press the enter key. again.
NOTE: When the Clean Disk operation is complete, you will need to reload the product
firmware.

Preboot menu options
If an error occurs while the product is booting, an error message appears on the control-panel display.
The user can access the preboot menus. The error menu item will not be seen if an error did not occur.
Open the preboot menu
2. Press and hold the Stop button when the LED lights are illuminated solid.
3. Use the keyboard to navigate the menu.
Table 3-15 Preboot menu options (1 of 6)
Menu option First level Second level Third level Description
Continue Selecting the Continue item exits the preboot menu and continues
the normal boot process.
If a selection is not made in the initial menu within 30 seconds,

the product returns to a normal boot (the same as selecting the
Continue item.
If the user navigates to another menu, the timeout does not

apply.
Sign In Enter the administrator PIN or service PIN if one is required to

open the Preboot menu.
ENWW Preboot menu options 155

Table 3-15 Preboot menu options (1 of 6) (continued)
Menu option First level Second level Third level Description
Administrator This item navigates to the Administrator sub menus.
If authentication is required (and the user is not already signed

in) the Sign In prompt displays. The user is required to sign in.
Download This item initiates a preboot firmware download process. A USB

device interface or a network connection can be used to
download firmware.
Network See Product updates on page 165.
USB Device See Product updates on page 165.
USB Thumbdrive
Clean Disk This item reinitializes the disk and cleans all disk partitions.
CAUTION: Selecting the Clean Disk item removes all data.
A delete confirmation prompt is not provided.
The system is not bootable after this action—a firmware

download must be performed to return the system to a bootable
state.
Partial Clean This item reinitializes the disk (removing all data except the
firmware repository where the master firmware bundle is
downloaded and saved).
CAUTION: Selecting the Partial Clean item removes all data

except the firmware repository.
A delete confirmation prompt is not provided.
This allows user to reformat the disk by removing the firmware

image from the active directory without having to download new
firmware code (product remains bootable).
Change Select this item to set or change the administrator password.

Password
Clear Select the Clear Password item to remove a password from the
Password Administrator menu. Before the password is actually cleared, a
message will be shown asking to confirm that the password
should be cleared. Press the 6 button to confirm the action.

Menu option First level Second Third level Description

level
Administrator Manage Disk Clear Disk Select the Clear Disk item to enable an external device
for job storage. Job storage is normally enabled only for
continued the boot device. This item is disabled unless the
99.09.68 error is displayed.
Lock Disk Select the Lock Disk item to lock (mate) a new secure disk
to this product.
The secure disk already locked to this product will remain

accessible to this product. Use this function to have more
then one encrypted disk accessible by the product when
using them interchangeably.
The data stored on the secure disk locked to this product

always remains accessible to this product.
Leave Select the Leave Unlocked item to use a new secure disk
Unlocked in an unlocked mode for single service event. The secure
disk that is already locked to this product will remain
accessible to this product and uses the old disk's
encryption password with the new disk.
The secure disk that is already locked to this product

remains accessible to this product.
Clear Disk Select the Clear Password item to continue using the non-
PWD secure disk and clear the password associated with the
yet to be installed secure disk.
CAUTION: Data on the missing secure disk will be

permanently inaccessible.
Retain Select the Retain Password item to use the non-secure disk
Password for this session only, and then search for the missing
secure disk in future sessions.
Boot Device Secure Erase Select the Secure Erase item to erase all of the data on
the disk and unlock it, if required.
This process might take a long time.
NOTE: The system will be unusable until the system files

are reinstalled. The process is an ATA secure-erase
command one-pass overwrite. This process erases the
entire disk, including firmware. The disk remains an
encrypted disk.
Erase/Unlock Select the Erase/Unlock item to cryptographically erase

all data on disk and unlock the disk to allow access to it
from any product.

are reinstalled. This process erases the crypto key. The
disk becomes a non-encrypted disk.
Get Status This item provides disk status information if any is

available.


level
Administrator Manage Disk Internal Select the Internal Device item to erase the internal device
Device or view the status of the internal device.
continued continued
Secure Erase Select the Secure Erase item to erase all of the data on
the disk and unlock it, if required.

encrypted disk.

from any product.

disk becomes a non-encrypted disk.

available.
External Select the External Device item to erase the external

Device device or get status about the external device.
Secure Erase Select the Secure Erase item to erase all of the data on
the disk and unlock it if required.

encrypted disk.

from any product.

disk becomes a non-encrypted disk..

available.


level
Administrator Configure LAN Select the Configure LAN item to set the network settings
for the preboot menu firmware upgrade.
continued
The network can be configured to obtain the network
settings from a DHCP server or as static.
IP mode Use this item for automatic IP address acquisition from

[DHCP] the DHCP server.

level
Administrator Startup Select the Startup Options item to specify options that
Options can be set for the next time the product is turned on and
continued initializes to the Ready state.
Show Revision Not currently functional: Check the Show Revision item to
allow the product to initialize and show the firmware
version when the product reaches the Ready state.
Once the product power is turned on the next time, the

Show Revision item is unchecked so that the firmware
revision is not shown.
Cold Reset Check the Cold Reset item to clear the IP address and all
customer settings (this item also returns all settings to
factory defaults).
NOTE: Items in the Service menu are not reset.
Skip Disk
Load
Skip Cal Select the Skip Cal item to initialize the product the next
time the power is turned on without calibrating.
Lock Service CAUTION: Select the Lock Service item to lock the
Service menu access (both in the preboot menu and the
Device Maintenance menu).
Service personnel must have the administrator remove the

Lock Service setting before they can open the Service
menu.
Skip FSCK


level
First Power Not currently functional: This item allows the product to
initialize as if it is the first time it has been turned on.
For example, the user is prompted to configure first-time

settings like date/time, language, and other settings.
Check this item so that it is enabled for the next time the
product power is turned on.
When the product power is turned on the next time, this

item is unchecked so that the pre-configured settings are
used during configuration, and the first-time setting
prompt is not used.
Embedded Check the Embedded Jetdirect Off item to disable the

Jetdirect Off embedded Jetdirect.
By default this item is unchecked so that Jetdirect is

always enabled.

level
Administrator Diagnostics Memory Do Not Run
continued continued
Short
Long
Disk Do Not Run
Short
Long
Optimized
Raw
Smart
ICBConnectio
n
Run Selected
Remote Admin Start Telnet
Stop Telnet
Refresh IP


level
Service Tools This item requires the service access code.
Reset Password Use this item to reset the administrator password.
Subsystems For manufacturing use only. Do not change these

values.

Solve fax problems
Internet Fax setup
The product can send faxes by using an Internet Fax service, which requires a subscription. To find
information for configuring this feature, consult the Internet Fax service provider.
The service provider should have provided the information required to set up the service. Use that
information to configure the service, then follow these instructions to use the service with the product.
1. Type the product IP address into the address line of a Web browser to open the HP Embedded
Web Server.
2. Select the Fax tab.
3. Click Enable Fax Send.
4. From the Fax Send Method drop-down list, select Internet Fax Service.
5. Select the Internet Fax Setup tab to configure the service.
6. In the area for Internet Fax Service Settings, use the information from the service provider to
fill in the boxes for Internet Fax Provider Domain and the T37 Prefix.
7. Type the default e-mail address for the fax account in the box for Default Fax Account E-mail
Address. If you want to use the e-mail address for the user who is signed in to the product, select
the appropriate box.
8. Select the appropriate file format to use for the faxes.
9. If you are using a service in North America, you can preconfigure the area code for outgoing
faxes. This step is optional.
10. Click Apply to save the settings.
LAN Fax setup

The LAN Fax service provider should have provided the information needed to set up the service. Use
that information to configure the service, then follow these instructions to use the service with the
product. Depending on the service provider, some of these settings might not be available. To see a list
of supported providers, see the Fax tab on the HP Embedded Web Server.
1. Type the product IP address into the address line of a Web browser to open the HP Embedded
Web Server.
2. Select the Fax tab.
3. Click Enable Fax Send.
4. From the Fax Send Method drop-down list, select LAN Fax Service.
5. Select the LAN Fax Setup tab to configure the service.

6. In the area for LAN Fax Service Settings, select the name of the LAN Fax service that you are
using. Select the file format that the service uses.
7. Type the path to the LAN Fax folder in the box below UNC Folder Path. UNC paths follow this
format:
\\servername\sharename\foldername
8. Type the correct Windows domain.
9. Type the username and password for the LAN Fax folder.
10. Click Verify Folder Access to check whether you have configured access to the folder correctly.
You will be prompted for the username and password for the folder.
11. In the area for Dialing Settings, type the maximum number of times the product should attempt
to try sending the fax if the first attempt is unsuccessful. Also type the number of minutes to wait
between attempts.
12. In the Input Settings area, select whether to receive notification if there are errors sending the
file to the network folder. If you turn on error correction mode, portions of the fax that were not
successfully sent will be sent again.
13. In the area for Output Settings, select the appropriate transmission speed, and select whether
to include a cover page that the LAN fax service provides.
14. Click Apply to save the settings.
ENWW Solve fax problems 163

Solve e-mail problems
If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the
SMTP gateway address or the LDAP gateway address. View a configuration page to find the current
SMTP and LDAP gateway addresses. Use the following procedures to check if the SMTP and LDAP
gateway addresses are valid.
Validate the SMTP gateway address

NOTE: This procedure is for Windows operating systems.
1. Open an MS-DOS command prompt: click Start, click Run, and then type cmd.
2. Type telnet followed by the SMTP gateway address and then the number 25, which is the port
over which the product is communicating. For example, type telnet 123.123.123.123 25
where "123.123.123.123" represents the SMTP gateway address.
3. Press Enter. If the SMTP gateway address is not valid, the response contains the message Could
not open connection to the host on port, 25: Connect failed.
4. If the SMTP gateway address is not valid, contact the network administrator.
Validate the LDAP gateway address

NOTE: This procedure is for Windows operating systems.
1. Open Windows Explorer. In the address bar, type LDAP:// immediately followed by the LDAP
gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents
the LDAP gateway address.
2. Press Enter. If the LDAP gateway address is valid, the Find People dialog box opens.
3. If the LDAP gateway address is not valid, contact the network administrator.

Product updates
To download the most recent firmware upgrade for the product, go to www.hp.com/support.
Determine the installed revision of firmware

View a configuration page to determine the installed revision of firmware.
On the configuration page, look in the section marked Device Information for the firmware datecode
and firmware revision.
Firmware datecode and firmware revision examples
● 20100831 (firmware datecode)
● 103067_104746 (firmware revision)
Perform a firmware upgrade

The firmware bundle is a xxxxxxx.bdl file. This file requires an interactive upgrade method. You
cannot upgrade the product using the traditional FTP, LPR or Port 9100 methods of upgrading. Use one
of the following methods to upgrade the firmware for this product.
HP Embedded Web Server

1. Open an browser window.
2. Enter the product IP address in the URL line.
3. Select the Firmware upgrade link from within the Troubleshooting tab.
NOTE: If you get a warning screen, follow the instructions for setting an administrator password
from the Security tab.
4. Browse to the location that the firmware upgrade file was downloaded to, and then select the
firmware file. Select the Install button to perform the upgrade.
NOTE: Do not close the browser window until the HP Embedded Web Server (EWS) displays
the confirmation page.
5. Select Restart Now from the EWS confirmation page, or turn the product off, and then on again
using the power switch.
ENWW Product updates 165

USB storage device (Preboot menu)
1. Copy the xxxxxxx.bdl file to a USB storage accessory.
2. Insert the USB storage accessory into the USB port on the bottom edge of the control panel.
4. Press the Stop button when the Ready, Data and Attention LEDs illuminate solid.
5. Press the up or down navigation arrows on the keyboard to scroll to Administrator. Press the Start
button to select it.
6. Press down arrow key on the keyboard to scroll to Download. Press the Start button to select it.
7. Press the up or down keys on the keyboard to scroll to USB Thumbdrive. Press the Start button
to select it.
8. Several .bdl files might be listed. Press the up or down keys on the keyboard to scroll to the
firmware upgrade file that you downloaded. Press the Start button to select it. Wait while the
file transfers. When the transfer is complete, the message Complete displays on the control-panel
display.
9. Press and hold the power button for 10 seconds to turn off the product. Remove the USB storage
accessory, and then turn the product on. Wait for several minutes while the product initializes. If
the upgrade is unsuccessful, try transferring the firmware upgrade file again.
10. If you created a backup of the product data prior to replacing the hard drive, restore the data
from the device or network location where the backup was saved.

USB storage device (control-panel menu)
1. Copy the firmware update file to a portable USB flash memory storage device (thumbdrive).
2. Turn the product on, and then wait until it reaches the Ready state.
3. Touch the Device Maintenance button.
4. Touch the USB Firmware Upgrade menu.
5. Insert the portable USB storage device with the firmware upgrade file on it into the USB port on
the front of the product.
6. Touch the firmware update file, and then touch the Upgrade button.
TIP: If there is more than one firmware upgrade file on the storage device, make sure that you
select the correct file for this product.
7. When the product prompts you to confirm the upgrade, touch the Upgrade button.
When the upgrade is complete, the product will initialize.
NOTE: The upgrade process can take up to 10 minutes to complete.
8. When the upgrade process is complete, view a configuration page and verify that the upgrade
firmware version was installed.
ENWW Product updates 167

4 Parts
● Order parts by authorized service providers
ENWW 169
Order parts by authorized service providers
Order parts, accessories, and supplies
Table 4-1 Order parts, accessories, and supplies
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.partsurfer.hp.com
Order through service or support providers Contact an HP-authorized service or support provider.
Order using HP software For information about using the HP software to order parts, accessories, and
supplies, see the product user guide.
Customer-self repair parts
Item Part number Description
Pickup roller and L2725-60002 Includes one pickup-roller assembly and one separation pad.
separation pad
Control panel kit L2717-67002 (L2717A) Includes touchscreen and job-control buttons
L2719-67001 (L2719A)
Hard drive L2717-60012 Standard serial ATA 250 GB encrypted disk drive
Hard drive (US L2717-60013 FIPS serial ATA 320 GB encrypted disk drive
government FIPS)
Formatter PCA L2717-67001 Formatter PCA
Part Part number Description
Keyboard L2709-67001 US
L2709-67002 UK
L2709-60006 French
L2709-60007 French Canadian
L2709-60008 Russian
L2709-60009 German
L2709-60010 Spain
Power supply 0957-2260 External power supply with cable to product
170 Chapter 4 Parts ENWW

Power cable 8121-0740 United States, Canada, Mexico
1.9 meter (6.23 ft ) 8121-0731 Europe, Korean, Indonesian

power cable (three
conductor) from 8121-0733 Denmark
power outlet to
8121-0739 UK, HK, Sing
power supply
Includes 5 amp fuse
8121-1004 Israel
8121-0738 Switzerland
8121-0737 South Africa
8121-0964 Taiwan
8121-0742 China
8121-0734 Philippines/Thailand
8121-0837 Australia
8121-0564 India
8121-0729 Argentina
8121-0735 Chile
8121-1071 Brazil
Internal assemblies
NOTE: Whenever available, use parts designated for the non-Flow version (L2717A) of the product
on that version of the product. Parts designated for the Flow version (L2719A) version of the product
may be used on the non-flow version of the product when non-Flow parts are no longer available.
Whole unit L2717-69001 (L2717A) Whole unit

replacement
L2719-69001 (L2719A)
L2717-69002 (L2717A) Whole unit (UK)
L2719-69003 (L2719A)
L2717-69006 (L2717A) Whole unit (US) government FIPS
L2719-69004 (L2719A)
L2717-69007 (L2717A) Whole unit (China) with US keyboard
L2719-69002 (L2719A)
ADF and scanner L2717-69004 ADF and scanner base
L2717-69005 ADF and scanner base (China)
ENWW Order parts by authorized service providers 171

Interconnect PCA L2717-67004 Interconnect PCA
DC controller (DCC) L2717-67005 DC input PCA

PCA
Power-button kit L2717-60007 Power-button replacement kit
Fan assembly L2717-67003 Fan assembly
Interconnect cable L2717-50001 Interconnect cable
Control-panel cable L2717-50002 ICB-to-control-panel cable
Scanner cable L2717-50003 ICB-to-scanner cable
172 Chapter 4 Parts ENWW

A Service and support
● Hewlett-Packard limited warranty statement
● End User License Agreement
● Customer self-repair warranty service
● Customer support
ENWW 173
Hewlett-Packard limited warranty statement
HP Digital Sender Flow 8500 fn1 scanner
Model Asia/Pacific Americas Europe/Middle East/

Africa
8500 fn1 1 year 1 year 1 year
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free
from defects in materials and workmanship after the date of purchase, for the period specified above. If
HP receives notice of such defects during the warranty period, HP will, at its option, either replace or
repair products which prove to be defective. Replacement products may be either new or equivalent in
performance to new.
2. HP warrants to you that HP software will not fail to execute its programming instructions after the
date of purchase, for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the warranty period, HP will
replace software which does not execute its programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted, you
will be entitled to a refund of the purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
5. This warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED,
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some
countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty,
so the above limitation or exclusion might not apply to you. This warranty gives you specific legal
rights, and you might also have other rights that vary from country/region to country/region, state to
state, or province to province.
7. HP's limited warranty is valid in any country/region or locality where HP has a support presence for
this product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter the form, fit, or function of the product to make it
operate in a country/region in which it was never intended to function for legal or regulatory reasons.
8. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL
HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED
IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the
174 Appendix A Service and support ENWW

exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
9. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW Hewlett-Packard limited warranty statement 175

End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO NOT
ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE SOFTWARE. IF
YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE RETURN THE
SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE
PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER
HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software (“HP
Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
corresponding Third Party License. Generally, the Third Party License is in a file such as
“license.txt” or a “readme” file. You should contact HP support if you cannot find a Third Party
License. If the Third Party Licenses include licenses that provide for the availability of source code
(such as the GNU General Public License) and the corresponding source code is not included with
the Software, then check the product support pages of HP's website (hp.com) to learn how to
obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing,
copying, storing, loading, executing, displaying, or otherwise using the HP Software. You
may not modify the HP Software or disable any licensing or control feature of the
HP Software. If this Software is provided by HP for Use with an imaging or printing product
(for example, if the Software is a printer driver, firmware, or add-on), the HP Software may
only be used with such product (“HP Product”). Additional restrictions on Use may appear in
the User Documentation. You may not separate component parts of the HP Software for Use.
You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the
HP Software, provided each copy contains all the original HP Software’s proprietary notices
and is used only for back-up purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement

(collectively “Upgrade”), you must first be licensed for the original HP Software identified by HP as
eligible for the Upgrade. To the extent the Upgrade supersedes the original HP Software, you may
no longer use such HP Software. This EULA applies to each Upgrade unless HP provides other
terms with the Upgrade. In case of a conflict between this EULA and such other terms, the other
terms will prevail.

4. TRANSFER.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of
the HP Software to another end user. Any transfer will include all component parts, media,
User Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer
may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user
receiving the transferred Software will agree to this EULA. Upon transfer of the HP Software,
your license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for
commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer
the HP Software except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
owned by HP or its suppliers and are protected by law, including applicable copyright, trade
secret, patent, and trademark laws. You will not remove any product identification, copyright
notice, or proprietary restriction from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or

disassemble the HP Software, except and only to the extent that the right to do so is allowed under
applicable law.
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you
provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support
services related to the Software or the HP Product. All such information will be subject to HP’s
privacy policy. HP will not use such information in a form that personally identifies you except to
the extent necessary to enhance your Use or provide support services.
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability
of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited
to the greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS
BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES
(INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION,
PERSONAL INJURY, OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR
INABILITY TO USE THE SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states or other jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
9. U.S. GOVERNMENT CUSTOMERS. Software was developed entirely at private expense. All
Software is commercial computer software within the meaning of the applicable acquisition
regulations. Accordingly, pursuant to US FAR 48 CFR 12.212 and DFAR 48 CFR 227.7202, use,
duplication and disclosure of the Software by or for the U.S. Government or a U.S. Government
subcontractor is subject solely to the terms and conditions set forth in this End User License
Agreement, except for provisions which are contrary to applicable mandatory federal laws.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
applicable to the export or import of the Software, or (ii) restricting the Use of the Software,
including any restrictions on nuclear, chemical, or biological weapons proliferation.
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you in
this EULA.
ENWW End User License Agreement 177

© 2009 Hewlett-Packard Development Company, L.P.
Rev. 04/09

Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period,
HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part
directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self
repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and
labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also
designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be
done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
ENWW Customer self-repair warranty service 179

Customer support
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in
the box with your product or at www.hp.com/support/.
Have the product name, serial number, date of purchase, and
problem description ready.
Get 24-hour Internet support www.hp.com/support
Get support for products used with a Macintosh computer www.hp.com/go/macosx
Download software utilities, drivers, and electronic www.hp.com/support/ljm4555mfp_software

information
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com

B Product specifications
● Physical specifications
● Document feeder specifications
● Power consumption
● Environmental specifications
● Regulatory model number
ENWW 181
Physical specifications
Name Description
Scanner type Flatbed with automatic document feeder (ADF)
Size Width: 570 mm (20.35 in), Depth: 434.6 mm (17.1 in), Height: 206.6 mm ( 8.14 in)
Weight 19.1 kg (42.1 lbs)
Scanning element Charge-coupled device (CCD)
Optical resolution 600 x 600 dpi hardware
Network specifications ● 10/100/Gigabit Ethernet
● IPSec (authentication and encryption protocols)
● IPv4 and IPv6 address assignment
AC power ● AC input for power supply: 100V–240V, ~50/60Hz, 2600mA
● DC output for power supply: +32 Vdc, 5625mA, 180W
Power consumption For power consumption information, see the regulatory_supplement.pdf file on the documentation
CD.
System requirements To view minimum and recommended system requirements, go to www.hp.com, select your
country/region, search on your product model, and then search on datasheet.
Document feeder specifications

Name Description
Paper tray capacity 100 sheets of 75g/m2 (20 lb)
Minimum paper size 68 x 148 mm (2.7 x 5.8 in)
Maximum paper size 216 x 864 mm (8.5 x 34 in)
Minimum paper weight 49 g/m2 (13 lb)
Maximum paper weight 120 g/m2 (32 lb)
Power consumption
For power consumption information, see the regulatory_supplement.pdf file on the documentation CD.
182 Appendix B Product specifications ENWW

Environmental specifications
Name Description
Temperature Operating the product: 10° to 35° C (50° to 95° F)
Storage: -40° to 65° C (-40° to 149° F)
Relative humidity Operating the product: 10% to 80% noncondensing 10° to 35° C (50° to 95° F)
Storage: up to 90% at 0° to 65° C (32° to 149° F)
NOTE: In the presence of high electromagnetic fields, it is possible the output from the HP product
may be slightly distorted.
NOTE: HP is committed to providing our customers with information about the chemical substances in
our products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this
product can be found at www.hp.com/go/reach.
Regulatory model number

For regulatory identification purposes your product has been assigned a Regulatory Model Number.
The Regulatory Model Number for your product is FCLSD-0901. This regulatory model number should
not be confused with the marketing names “HP Scanjet Enterprise 8500 fn1” (L2717A) or “HP Digital
Sender Flow 8500 fn1” (L2719A). Additional regulatory information about your product can be found
on the regulatory_supplement.pdf file in the product documentation.
ENWW Environmental specifications 183

184 Appendix B Product specifications ENWW
C Regulatory information
● Environmental product stewardship program
● Certificate of Volatility
ENWW 185
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our
environment.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
Power consumption
Power usage drops significantly while in Ready or Sleep or Auto-off mode, which saves natural
resources and saves money without affecting the high performance of this product. Hewlett-Packard
printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S.
Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following
mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Material restrictions
This product’s real-time clock battery or coin cell battery may contain perchlorate and may require
special handling when recycled or disposed of in California. (See www.dtsc.ca.gov/hazardouswaste/
perchlorate.) The batteries contained in or supplied by Hewlett-Packard for this product include the
following:
8500 fn1
Type Lithium carbon monofluoride
Weight 2.4 g
Location On motherboard
User-removable No
186 Appendix C Regulatory information ENWW

For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the
Electronics Industries Alliance: www.eiae.org.
Disposal of waste equipment by users in private households in the

European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop
where you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and the Council). A chemical information report for this product can be
found at: www.hp.com/go/reach.
For more information

To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
ENWW Environmental product stewardship program 187

Certificate of Volatility
This statement explains the volatility of customer data stored in memory and outlines how to erase
secure data from the device.
Volatile memory
The product utilizes volatile memory (1536 MB) to store customer data during the scan process. When
you turn off the product, this volatile memory is erased.
Non-volatile memory
The product utilizes non-volatile flash memory (2 MB) to store system control data and user preference
settings. Non-volatile memory does not store any customer scan data. To clear non-volatile memory and
restore it to factory defaults, use the Embedded Web Server.
TIP: You can also clear non-volatile memory from the Home screen on the control panel (touch
Administration, touch General Settings, and then touch Restore Factory Settings).
Hard disk drive memory

The product contains one encrypted hard disk drive (160 GB or larger) that may retain data after you
turn off the product, including customer jobs and temporary data such as stored scan data or fax files.
To securely erase the data, start the Embedded Web Server, click the Security tab, click the Protect
Stored Data entry in the left pane, click the Erase Options button, and then select one of the
Secure Erase options.
The Secure Sanitize Erase feature meets standards for clearing disk media defined in NIST Special
Publication 800-88 Guidelines for Media Sanitation and the U.S. Department of Defense Updated DSS
Clearing and Sanitization Matrix.
188 Appendix C Regulatory information ENWW

Index
A connectivity scan engine maintenance 83

accessories solving problems 146 send scan 149
ordering 170 control panel See also pages counts
accessories installed, information Administration menu 88 customer support
83 Backup/Restore menu 99 online 180
ADF Calibration/Cleaning menu cut-off images
clean duplex background 141 100 troubleshoot 139
Administration menu, control clean touch screen 141
panel 88 Display Settings menu 94 D
after-service checklist 15 Fax Settings menu 93 data
General Settings menu 89 backup 15
B Manage Supplies menu 95 restore 16
backup data 15 menus, summary 87 date
Backup/Restore menu, control messages, numerical list 101 codes for firmware 83
panel 99 messages, types of 101 manufacture 82
batteries included 186 Network Settings menu 96 product first used 149
buffer overflow errors 104 removing 24 DC controller PCA
Reports menu 88 removing 53
C Scan/Digital Send Settings debug data 75
cable menu 90 demo page 76
removing 46 Service menu 100 diagnostics
Calibration/Cleaning menu, control Troubleshooting menu 98 LED 76
panel 100 USB Firmware Upgrade menu digital sending
Certificate of Volatility 100 validating gateway addresses
hard disk drive memory 188 control-panel 164
non-volatile memory 188 troubleshooting 73 dimensions, product 182
volatile memory 188 control-panel assembly Display Settings menu, control
checklists reinstalling 25 panel 94
after-service 15 control-panel cable disposal, end-of-life 186
preservice 15 removing 46 document feeder 182
clean control-panel LEDs 77 document feeder count
ADF 141 counts 148 document feeder pages 148
rollers 144 document feeder 148 document feeder interval 148
scanning glass 141 document feeder duplex 149 document feeder kit
scanning strip 141 document feeder simplex 149 history 22
touch screen 141 flatbed cycle 148
configuration page 76 page, reset 148 E
configuration pages 80 reset after replacing formatter EIO cards
information 83 148 buffer overflow 104
ENWW Index 189

electrical specifications 182 formatter Jetdirect print server
electrostatic discharge (ESD) 10 reinstalling 36 lights 76
end-of-life disposal 186 removing 31
engine diagnostics 77 resets after replacing 148 K
Enternet connection formatter lights 76 keyboard 36
reset 147 removing 36
Environmental Product Stewardship G
Program 186 gateways L
environmental specifications 183 validating addresses 164 LAN fax setup 162
error messages General Settings menu, control LDAP servers
event log, listed numerically panel 89 validating gateway addresses
113 generating 164
numerical list 101 debug data 75 LEDs. See lights
types of 101 glass, clean 141 license, software 176
ESD (electrostatic discharge) 10 lights
European Union, waste disposal H control panel 77
187 hard disk drive formatter 76
event log 76 reinstalling 29 troubleshooting with 76
clear 113, 148 removing 26 log of events
messages, listed numerically heartbeat LED 76 clear 113
113 history messages, listed numerically
e-mail viewing 75 113
problem solving 164 HP Customer Care 180
validating gateway addresses HP Embedded Web Server M
164 information pages 87 Macintosh
HP Jetdirect print server support 180
F configuration page 82 maintenance
fan assembly PCA lights 76 clean rollers 144, 145
removing 53 humidity specifications 183 maintenance history
fasteners, types of 12 viewing 75
fax I Manage Supplies menu, control
Internet setup 162 information pages panel 95
LAN setup 162 HP Embedded Web Server 87 material restrictions 186
Fax Settings menu, control panel installation media
93 date calculation 149 jams 139
feed rollers verify for optional accessories misfeeds 138
removing 18 80 not feeding 138
file directory page 85 interconnect cable troubleshoot 138
firmware removing 46 memory
date codes 83 interconnect PCA information 80
reloading 29 removing 53 insufficient 101
troubleshooting 69 Internet connection memory, hard drive 188
upgrading 29 reset 147 menus
version information 82 Internet Fax setup 162 summary 87
firmware, downloading new 165 IPv4 information 82 menus, control panel
flatbed scanner and ADF assembly IPv6 information 82 Administration 88
reinstalling 42 Backup/Restore 99
removing 39 J Calibration/Cleaning 100
flowchart jams 136 Display Settings 94
troubleshooting 65 troubleshoot 139 Fax Settings 93
Jetdirect LED 76 General Settings 89
190 Index ENWW

Manage Supplies 95 parts restore factory settings 151
Network Settings 96 order 18 rollers
Reports 88 password clean 144
Scan/Digital Send Settings 90 Service menu PIN 148 message setting 145
Service 100 physical specifications 182 removing 18
Troubleshooting 98 pliers, required 11
USB Firmware Upgrade 100 port configuration information 82 S
mercury product 186 post-service tests 16 save and repair process 16
messages power scan count
event log, listed numerically consumption 182 since last maintenance 83
113 troubleshooting 68 Scan/Digital Send Settings menu,
numerical list 101 power LED 76 control panel 90
types of 101 power-button assembly scanner cable
misfeeds reinstalling 45 removing 46
troubleshoot 138 removing 44 scanning strip, clean 141
model number 82 preservice checklist 15 scanning to e-mail
multiple-page feeds 138 print quality validating addresses 164
test 16 scans
N problem-solving viewing history 75
Network Settings menu, control e-mail 164 screwdrivers, required 11
panel 96 messages, types of 101 screws
networks replacing 9
HP embedded Jetdirect R screws, types of 12
configuration page 82 regulatory statements security settings information 82
validating gateway addresses environmental product sending to e-mail
164 stewardship program 186 validating gateway addresses
removing 164
O cable 46 sensor
online support 180 control panel 24 ADF hatch 79
operating environment control-panel cable 46 flatbed cover 79
specifications 183 DC controller PCA 53 multi-pick 79
order fan assembly 53 paper present 78
roller replacement kit 18 flatbed scanner and ADF sensor tests 77, 78
ordering assembly 39 separation pad
supplies and accessories 170 formatter 31 removing 21
interconnect cable 46 serial number 149
P interconnect PCA 53 service
pages count 148 power-button assembly 44 tools, required 11
from product document feeder rollers 18 Service ID
148, 149 scanner cable 46 convert to date 149
from product flatbed 148 separation pad 21 restore 149
from product send scan 149 removing parts Service menu options 148
reset 148 cautions for 9 Service menu, control panel 100
See also counts checklists 15 settings
paper tools, required 11 restore factory 151
jams 139 removing the hard disk drive 26 setup
misfeeds 138 replacing Internet Fax 162
not feeding 138 parts 9 LAN fax 162
troubleshoot 138 Reports menu, control panel 88
paper jams 136 restore data 16
ENWW Index 191

SMTP servers stops working 140 W
validating gateway addresses streaks 139 warranty
164 troubleshooting 59 customer self repair 179
software checklist 60 license 176
software license agreement configuration page 76 warranty date information 149
176 configuration pages for 80 Web services status page 86
uninstall and reinstall 140 control panel messages, Web sites
solve problems 59 numerical 101 customer support 180
specifications control-panel checks 73 Macintosh customer support
document feeder 182 control-panel diagnostic mode 180
electrical 182 73 replacement parts 18, 36
environmental 183 demo page 76 weight, product 182
physical 182 event log 76
static precautions 10 event log, use for 112
status event-log messages, numerical
messages, types of 101 list 113
status page 76 file directory page for 85
storage specifications 183 firmware 69
streaks flowchart 65
troubleshoot 139 gateway addresses 164
supplies lights, using 76
ordering 170 power 68
support process 64
online 180 reports and tools 76
status page 76
T usage pages for 84
TCP/IP information 82 Web services status page for
technical support 86
online 180 Troubleshooting menu, control
temperature specifications 183 panel 98
test
duplex scanning 78 U
simplex scanning 78 updates, downloading product
testing 165
ADF hatch sensor 79 updating
flatbed cover sensor 79 document feeder kit history 22
multi-pick sensor 79 upgrading
paper present sensor 78 firmware 29
sensors 78 usage page 84
tests USB Firmware Upgrade menu,
post-service 16 control panel 100
print-quality 16
tools, required 11 V
touch screen, clean 141 validating gateway addresses
troubleshoot 164
cut-off images 139 version, hardware firmware 82
jams 139 very low setting
misfeeds 138 setting 145
paper not feeding 138
192 Index ENWW

© 2013 Hewlett-Packard Development Company, L.P.
www.hp.com
*L2717-90014*
*L2717-90014*
L2717-90014

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HP Scanjet Enterprise 8500 fn1

HP Digital Sender Flow 8500 fn1

© 2013 Copyright Hewlett-Packard Adobe®, Acrobat®, and PostScript® are

Reproduction, adaptation, or translation ENERGY STAR® and the ENERGY STAR®

The only warranties for HP products and

Part number: L2717-90014

1 Theory of operation .......................................................................................................... 1

2 Removal and replacement ................................................................................................ 7

3 Solve problems ............................................................................................................... 59

4 Parts ............................................................................................................................ 169

Appendix A Service and support ..................................................................................... 173

Appendix B Product specifications ................................................................................... 181

Appendix C Regulatory information ................................................................................. 185

Index ............................................................................................................................... 189

The product has three hardware subassemblies:

● Flatbed scanner and ADF assembly

● Network electronics assembly

● User interface (control panel) assembly

2 Chapter 1 Theory of operation ENWW

The major hardware components associated with this assembly are:

● ADF with an integrated scan module

● Flatbed scanner assembly

● Scanner control-board assembly

ENWW Flatbed scanner and ADF assembly 3

Figure 1-2 Network electronics assembly overview

4 Chapter 1 Theory of operation ENWW

Subassembly Subassembly Subassembly Subassembly

Network electronics (formatter

Interconnect circuit board

Power button board

Power input board

Interface cables From ICB USB cable to scanner

USB cable to control panel

ICB cable assembly DC power cable to scanner

System power button board

Figure 1-3 ICB connections

ENWW Network electronics assembly 5

● A fleet-compliant hardware integration pocket (HIP)

Table 1-2 User interface assembly components

Physical keyboard Keyboard interface board

Cables 24-pin FFC from control panel to keyboard interface board

6 Chapter 1 Theory of operation ENWW

● Removal and replacement strategy

● Customer self repair (CSR) assemblies

8 Chapter 2 Removal and replacement ENWW

ENWW Removal and replacement strategy 9

10 Chapter 2 Removal and replacement ENWW

● Small flat blade screwdriver

● ESD mat or ESD strap (if one is available)

ENWW Required tools 11

Table 2-1 Common fasteners used in this product

Silver Torx head 4 x 10 mm screw with cone washer

This screw type is shown in the following figure:

12 Chapter 2 Removal and replacement ENWW

Silver Torx head 3 x 8 mm screw with spring washer

This screw type is shown in the following figures:

● Figure 2-61 Remove the interconnect PCA on page 56

● Figure 2-65 Remove the DC controller PCA on page 58

Torx head 4 x 34 mm screw