Scribd Logo
Upload

Welcome to Scribd!

  • 785 views

    Questionnaire Customer Satisfaction Patanjali

    Uploaded by

    vijaygawde
    This document is a questionnaire about customer satisfaction with Patanjali products in Shimla, India. It collects demographic information like age, occupation, income, and location of residents. It then asks about purchase frequency of Patanjali products and which specific products are used. Respondents are asked to rate their level of agreement with reasons for purchasing Patanjali products and indicate satisfaction with price, quality, benefits, use of natural ingredients, and customer service. Overall satisfaction is rated on a scale of 1 to 5.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Questionnaire Customer Satisfaction Patanjali

    Uploaded by

    vijaygawde
    785 views3 pages
    This document is a questionnaire about customer satisfaction with Patanjali products in Shimla, India. It collects demographic information like age, occupation, income, and location of residents. It then asks about purchase frequency of Patanjali products and which specific products are used. Respondents are asked to rate their level of agreement with reasons for purchasing Patanjali products and indicate satisfaction with price, quality, benefits, use of natural ingredients, and customer service. Overall satisfaction is rated on a scale of 1 to 5.

    Original Title

    342431337-Questionnaire-Customer-Satisfaction-Patanjali

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    This document is a questionnaire about customer satisfaction with Patanjali products in Shimla, India. It collects demographic information like age, occupation, income, and location of residents. It then asks about purchase frequency of Patanjali products and which specific products are used. Respondents are asked to rate their level of agreement with reasons for purchasing Patanjali products and indicate satisfaction with price, quality, benefits, use of natural ingredients, and customer service. Overall satisfaction is rated on a scale of 1 to 5.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    785 views3 pages

    Questionnaire Customer Satisfaction Patanjali

    Uploaded by

    vijaygawde
    This document is a questionnaire about customer satisfaction with Patanjali products in Shimla, India. It collects demographic information like age, occupation, income, and location of residents. It then asks about purchase frequency of Patanjali products and which specific products are used. Respondents are asked to rate their level of agreement with reasons for purchasing Patanjali products and indicate satisfaction with price, quality, benefits, use of natural ingredients, and customer service. Overall satisfaction is rated on a scale of 1 to 5.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Questionnaire: Study on Customer Satisfaction of Patanjali Products in

    Shimla
    Please put (√) in the appropriate column.

    Name :----------------------------------------------- Gender :-----------------------------------------

    1.Age (in years): Below 30 30-39 40-49 50-59 60 and above

    2.Occupation:

    Student Businessman Salaried Professional Homemaker Others

    3. What is your annual income(in lacs)?

    Below 3 3-5 5-10 above 10

    4. In which area do you live?

    Sanjauli

    Chhota Shimla

    Kasumpti

    New Shimla

    Mall Road

    Baleuganj

    Khalini

    Others

    5. How frequently do you purchase Patanjali products ?

    Seldom Often Always

    6. Which Patanjali products do you use? (Please √ more than one if applicable)

    Acne/ Skin problem Products

    Beauty Care Products (Skin)

    Soaps

    1
    Medicines

    Hair care Products (Shampoos, Conditioners etc)

    Dental Care Products

    Spices

    Dairy Product

    Bakery Products

    If others, Please mention ____________________________

    7.Please express how much do you agree or disagree with respect to reasons for purchasing
    Patanjali products, where

    “1 is strongly disagree”, “2 is disagree”, “3 is neutral”, “4 is agree” and “5 is strongly agree”.

    Reasons for purchasing Patanjali Products 1 2 3 4 5


    Reasonable Price
    Good quality
    Health Benefits
    Availability
    Brand Image
    Informative
    Brand Image of Baba Ramdev
    Indian Brand
    Advertisements

    8. Have you ever complained about a product?

    Yes No

    If yes, were your complaints answered?

    Yes No

    9. How satisfied are you with the Patanjali products for the following characterstics :-

    Dissatisfied Partially satisfied Satisfied


    Low Price
    Better quality
    Benefits
    Natural products
    Customer Service

    2
    10. Overall, how satisfied are you with the Patanjali products on a scale of 1-5 (1 being least
    satisfied and 5 being most satisfied)?

    You might also like