Oranum Work Guidelines

Basic work guidelines

Thank you for taking time to read this informative document.

These guidelines should help you:

- Technically set up of your account

- Explain Oranum system and your profile
- Give you some useful tips how to make your work on Oranum successful

How to get started:

1) Read the guidelines and make a list of questions you might have

2) Contact Oranum Support via Online Support chat for screening process
https://broadcaster.oranum.com/en/online-support-chat

3) Technical check - The Support Team will make sure you meet the technical
requirements for working on Oranum platform (see the specifications below).
4) Verbal conversation with Support Team - Introduction to Oranum, answering your
questions and a test reading

NOTE: Working on Oranum can begin only after you have completed all the steps. Please do
not go to Free Chat or Members Area until Support instructs you so. However, you can explore
the Psychic Center before the screening process is completed. Oranum Support team is
communicating in English language, so a strong intermediate level is required.

Technical specifications:
• Operating System
For standalone DoclerCam: Windows 7, Windows 8.1, Windows 10 with latest updates
installed, Mac OS X 10.10 Yosemite or above
• Processor: Intel Core i3-370M @ 2.40GHz / AMD Athlon II X3 405e or above
• Memory: 2-8 GB RAM
• Internet connection: broadband, Ethernet cable connection with 1000 kbps international
uploading and 2000 kbps downloading speed
• A webcamera that is able to stream at 1080p Full HD with continuous 30 FPS

You can find detailed technical requirements on the wiki page:

http://wiki.docler.com/display/DW/Technical+Requirements

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NOTE: Please note that a wireless internet connection can be unstable for video broadcasting;
therefore we do not recommend using it. Please try connecting with a hardwired connection.

Importance of the first 2 weeks: from beginner to Expert level

The first weeks on Oranum are essential for your success. During this period, you will get familiar
with our system, learn the basic things; such as - how to handle your Free Chat; how to convert
Guests to Members & Members to paying clients; how to make successful Private Consultations.
This time is also crucial for establishing your client’s base so that once you increase your price
rate your clients will still come back to you.

During the beginner’s period, the Oranum Support team constantly evaluates Experts. This is the
time to set your profile completely up:
- Write a well-presented profile text
- Choose a good quality profile picture - requirements:

1) Horizontal picture with a minimum resolution of 800 x 600, clearly showing your face.
2) We do not recommend images heavily modified with a picture editor software. Make sure that
the images do not contain any animation, frame or text.
3) Spiritual/esoteric background.

ORANUM System:
Members Area/Free Chat/Private Consultation
Members Area

The Members Area is one of the modes you can set/appear as when you log in and go live on
Oranum.com. You can easily switch between Free chat and Members area in the upper left corner
of DoclerCam.
Nobody can see you or hear you when you are in this mode, however, members can still take you
to a Private Consultation. Therefore, it is important to be close to your computer (preferably seated
in front of it) when you are in Members Area. This mode serves for short breaks while working.
NOTE: When member starts Private Consultation with you from Members Area, you receive 5%
less income than what you would receive if you were taken to Private Consultation from Free Chat.
Although visitors are not able to see you there, the chat function is working, so they can type and
you are able to reply in this mode.

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Free Chat

While you are in Free Chat mode all guests and members can see and hear you. This is already your
working mode thus, we advise professional and approachable mannerism. Guests and members
have the opportunity to get to know you before engaging into paid session. This is a strong medium
to create your returning/loyal member base. Introduce yourself, show the tools you work with and
explain in which fields you can help clients. Use it to advertise yourself. If we were to make a TV
commercial for you, what would you say about yourself? This is a good starting point of what you
should be saying to your clients in Free Chat.

Visitors on Oranum.com:

When you are in Free Chat, all the visitors in your room can see you and hear you. They can only
type.

There are two types of visitors on Oranum:

1. Guests – these visitors are seen in Free Chat as guest##, where ## is a random number (e.g.:
guest21). They are either not registered visitors or registered members who did not login yet.
Guests cannot buy credits, and therefore cannot take you to a Private Consultation. Please ask
them to register for a free membership and come back to your Free Chat room. They only need a
valid e-mail address and 15 seconds to do that. Always inform guests about they are entitled of
9.99 free credits if they register for the first time.

2. Members – they have their unique nicknames. Members can buy credits, and can take you to a
Private Consultation. If there is a heart symbol next to a member’s nickname, it means the member
purchased credits at least 4 times and s/he is a loyal member.

There will be more than one person in your Free Chat. Always try to greet everybody who comes
in to your room, whether they are guests or members. It is very important to focus on guests and
registered members equally, as all the paying clients started as guests.

NOTE: Avoid giving specific free readings and bargaining free readings for votes as those activities
count as violations.

Kick & Ban buttons

Oranum developed a system to protect Experts from inappropriate or rude visitors. You can use
Kick and Ban buttons for this purpose. Please do not panic and do not reply to these visitors. Never
take what they say personal and always handle your Free Chat room in a calm and professional

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manner. Use the KICK (kicks out the visitor immediately from your room) and BAN (makes the
visitor unable to type to you - effective until you sign out) buttons only if necessary.

How to use kick & ban buttons:

KICK: click on a visitor from your list to highlight him and hit the KICK button – this visitor is
immediately kicked out from your room. Please note that s/he will be able to come back again.

BAN: click on a visitor from your list and hit the BAN button – the banned visitor will not be able to
write in your room for 24 hours or until you log out. This visitor will be able to write in your room
next time you log in.

If you need further assistance with guests or members, please contact Oranum Admins via Support
Chat.

NOTE: Kick & Ban are not options we want you to use on a regular basis, use it in serious cases only.

Whisper function

Oranum Admins can contact you in Free Chat using so called WHISPER function. If this
happens, you will see the Admin text in the same chat box where all the visitors type to you.
The color of the text is green by default. This text is visible only to you; nobody else is able to
see it.

NOTE: Please do not reply to Admins in Free Chat. Always use Support Chat to reply to Admins.

Private Consultation
When somebody takes you to a Private Consultation, you will hear a “fanfare” sound. From
that moment, it is only you and the member in the Private chat room. This is when the paying
consultation begins.
The first thing you want to do in a Private Consultation is to make sure that the member can
see you and hear you clearly. For this you can either call out to the member or type a question
into the chat box like ‘Can you see me and hear me well?’. After the Member confirms that
everything is working properly, you can start the reading.

NOTE: Members have the option to turn on their camera in a Private Consultation.
However, they usually prefer to type.
During a Private Consultation, make sure the member feels that all your attention is fully
his/hers. Feel free to use all your techniques and tools. Take advantage of being on camera:
show your tools, cards, show the spread, and maintain eye contact.

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QuickBuy purchase method

Members buy credits before coming into Private consultation. However, they have the option
to top up their credits while in Private reading by simply clicking on ADD CREDITS button and
selecting the credit package, they would like to purchase (see image below). Credits will be
automatically added to the members’ balance so they can continue talking to you. This helps
you to prolong the reading and to solve the members’ problems more efficiently, provide
more guidance and clarity.

NOTE: Only Members who use credit/debit card as their payment method can use QuickBuy
option.

At the end of the Private Consultation, ask the Member whether s/he was satisfied with the
reading. Also, ask him/her to leave feedback. Positive Member feedback are very important
especially at the beginning of your work on Oranum. Always ask your clients to come back to
your Free Chat after the reading and to keep you updated on the situation.
Oranum Expert Software

Oranum Expert Software, aka. DoclerCam, is required to come online on Oranum. The main
benefit of this program is that you can be available for paying members and returning clients
all the time.

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DoclerCam is also a remote control for Oranum. You can easily reach your Psychic Center or
go to Free Chat just by clicking on the relevant button.

How to register and buy credits

Clients may often ask you how to buy credits. This process is explained on the Oranum site as
well in FAQ for members, but here are the steps for your knowledge. We would like to suggest
that you print out these steps so you will be able to answer the questions of the clients if
they ask you for help regarding the registration process.

Step 1. FREE REGISTRATION

Homepage registration

When a guest or member lands on home page of Oranum this is how the page looks like (see
image below). New guest has the possibility to Register on our site as a member. This is easily
done by clicking on the ‘Join now FREE!’ button in the top right corner.

After clicking on one of the buttons, the guest will see the registration page where he needs
to choose a username, password and provide a valid e-mail address. After clicking the
‘REGISTER’ button the new member will receive an e-mail from Oranum to confirm his/her
registration (48 hours are available for this).

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Free chat registration

When guests are in your Free Chat room, they can easily register by clicking on ‘Start Private Show’
button under your picture, then ‘Join now’ button on the pop-up window. After that the
registration method is the same as previously described.

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Step 2. BUY CREDITS

After the free registration is completed, members are able to BUY CREDITS. This can be done
either by clicking on the ‘START A PRIVATE READING’ button or by exiting the video and clicking
on the ‘BUY CREDITS’ button on the top right corner.
Members can choose different payment methods and currencies they would like to pay with
based on their geographical location, and different CREDITS PACKAGES: (9.99 and 17.99),
27.99, 67.99, 97.99 and 157.99 credits.

NOTE: The 9.99 free credits are only available for new members who are registering their
credit card for the first time. 17.99 credit package is available only once for the first purchase.

Payment methods for clients:

The easiest payment method is credit/debit card (MasterCard, Visa). If the client does not own
a credit card, s/he can pay by PayPal, bank wire transfer, by phone (only available from some
countries), online check, Click2pay, Directebanking.com and European direct debit.

In case Members ask you about payment methods, always recommend them to check what
payments methods are available in their country. They will see the methods available once
they click on the ‘BUY CREDITS’ button then looking for ‘Payment methods’.

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How to convert clients:
Once you are in Free Chat, you will always have guests and members in your room. In order to
convert guests to members, you should invite them to register for a free membership.

Guests to member:
What you can say is: ‘GuestXX, welcome to my Free Chat room. Please take a couple of seconds
to register for a free membership and come back to me. You are entitled for 9.99 free credits
if you are registering your credit card for the first time, so you may have a free reading with
me.’
You can make several text templates and paste them in your chat box to save time when your room
is full. For example: ‘Welcome to my room! Need answers to your questions? Click on the ‘Start a
Private Reading’ button to get my full attention!’

Members to paying clients, you can use several easy steps:

1. Introduction: introduce yourself, explain what kind of readings you do, what tools you
use, (if any) tell them how many years of experience you have, and in which ways you
can help them.

2. Tell them exactly what you can do –what techniques you use to give a reading. You can
also share your knowledge about the particular technique you use (usually clients do
not know much about Tarot, astrology, Reiki etc. and they are very interested in finding
out more).

3. Ask them typical questions you know how to answer – e.g. find out in which direction
your career is going, are you compatible with your partner, enhance your love passion
etc.

4. Explain them how they can get a Private Consultation with you (buy credits) and get
their questions answered.

5. You can offer ‘Connection Time Only’ in Free Chat – which means you pick one
member, ask for first name and his/her situation to start the connection with him/her.
(Avoid asking for date of birth in Free Chat as that information should have been asked
in Private Chat!) Then you can check your cards or pick up energies, but the Free Chat
is too crowded and mixed with too many different energies. So the only way to go
deeper and solve the problems is if the member gets some credits and invites you to a
Private chat.

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 6. You can bring some specific topics to discuss in your chat. Take it as your own TV show.
You are the host, introduce the topic and start to talk about it. If you see that
somebody is really interested in it, maybe has questions, then try to focus on that
member and convince him/her that you are the one who knows the answers for all
his/her questions.

Work manners & rules:

The full list of Oranum Rules can be found in your Psychic Center (Information/Rules). We
advise you to read them. Below you can find the overview of Oranum Rules and general
requirements for working on Oranum.

• It is necessary to be visible on the camera all the time while you are in a Free Chat. It
is not allowed to use phone, eat or sleep while visible on the camera. If you need to
take a short break - coffee/tea break, cigarette break – or just leave the camera area
for a moment, please go to Members Area. Remember nobody can see you or hear
you when you are in the Members Area.

• It is necessary to arrange a professional background preferably with spiritual and

esoteric context – candles, magic balls, carpets, and professional awards are warmly
welcome.

• Giving out or asking for personal information is strictly prohibited. E-mail addresses,
online messenger IDs (for example: Yahoo!, Skype, ICQ, etc.), permanent addresses,
Facebook names, LinkedIn, account numbers, etc. are considered to be personal
information.

• Advertising other websites or services is not allowed.

• It is strictly forbidden to predict death, discuss political issues, religious views, provide
sexual services and make racist and discriminatory statements. Oranum Psychics are
not allowed to diagnose diseases nor are they allowed to give advice on medical
treatments. Avoid pregnancy related answers as well. Always ask members to visit a
doctor in case they ask questions about health, pregnancy or illnesses.

• Oranum Psychics are not allowed to give advice on the following topics: investments,
exchange of securities, personal effects, stocks, or commercial papers, investment and
stocks analysis.

• We do not support Psychics visiting each other free chatrooms. If complications arise
from such behavior account suspension may get initiated.

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 • It is forbidden to provide any services to minors under the age of 18. In such cases exit
the session and report the case to Online Support.
• Penalties will be issued for unregistered persons appearing in your video stream.
(Minor violation will be registered for an unregistered person appearing for a few
seconds and major violation for streaming on purpose continuously.)

NOTE: Violation of any of the Basic Rules, Ethic Codex, Service Agreement & Terms and
Conditions can lead to temporary or permanent suspension from the service. Money deduction
can also take place. The Support Team reserves the right to decide on a case-by-case basis.

Working tips

Being online in Free Chat means that you will be seen by thousands of people each day. That
means thousands of new stories, thousands of new opportunities. It is up to you and your
efforts how much you profit from this opportunity. To maximize your efficiency we have
collected some very useful tips for you:

• Make sure that you provide the best audio and video quality to your clients. This is the
basis of Oranum platform and the way clients receive the service they paid for.

• Please stay positive and smile when you are in Free Chat. Try to greet everybody who
comes to your Free Chat room. Communicate with all the guests and members - talk
to them, initiate conversation, do not wait for them to start communication.

• Take care of your background; make it look professional and comfortable for your
clients. This way they can open up to you in the Private Consultations. Do not forget to
put some of your tools in the camera area to make it look more esoteric.

• Free Chat area is an area to introduce yourself, talk about your gifts and skills, and
demonstrate the tools you use (if any).

• Free Chat area serves as an introduction step – you are not allowed to give free
readings in Free Chat. This is a FREE CHAT area, not a FREE READING area. You should
communicate to your visitors from the first moment that this is a service everyone has
to pay for. Free Chat is a special offer from you and Oranum where visitors can connect
to you before they pay for their personal reading. After clients register and buy credits
they can take you to a Private Reading where you can answer all of their questions.

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 • Strategy: polite communication manners, always be friendly and kind to all visitors of
your Free Chat. Try to initiate interesting topics and conversation to get your clients
involved. It is allowed to give ‘small’ general predictions to get them interested, e.g. ‘I
can see good things coming your way very soon’, ‘Things can be easily improved soon
– I can see how and can advise you on that’.

• You should make your clients feel that you are their best friend, a person they can
count on, that you always want to and ready to help them. And what is more important
that you know how to help them.

• Dress code: Always dress up professionally before going online. Looking professional
is essential for being successful on Oranum.

NOTE: From now on you REPRESENT Oranum and you advertise yourself to people from all
over the world so always aspire to make a good impression and make people notice you
because of your work and personality. This way you will be unique and will differ from other
Psychics.

Additional Training:

We have an optional two-month extensive training on how to become a successful Psychic on

ORANUM. If you are interested, you can join our Expert Development Program free of charge after
your Test Reading. In this program you can learn how to produce content, gain new clients and
maximize your income.
If you’d like to join, you can let us know on Support Chat or in email at:
[email protected]

Final note - Please keep in mind the policy of our page:

The provided services are not recognized scientifically and therefore no results can be
guaranteed. Said services are not fit for all purposes, they should be viewed as entertainment
only.

Thank you for reading this document. Please go back to Online support – they will make sure
you understood the main points of these guidelines by asking you a few questions. The
questions will concern behavior in Free Chat, how can members register/buy credits and how
can Support assist you with your work. Good luck!

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