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    Resume - Joy

    Uploaded by

    saifali mohammad

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    © All Rights Reserved
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    Resume - Joy

    Uploaded by

    saifali mohammad
    40 views4 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    40 views4 pages

    Resume - Joy

    Uploaded by

    saifali mohammad

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    GASTILO, JOY KIMBERLY CANLAS

    Address: JVC Compound 3 Bentong Street Brgy. Mayamot


    Antipolo City Philippines 1870

    Contact Number: +63 927 524 1197

    E-mail address: [email protected]

    PERSONAL
    Birth date : January 30, 1993

    Place of Birth : Balagtas, Bulacan Philippines

    Age : 26

    Civil Status : Single

    Nationality : Filipino

    Height : 5”5 / 167.64 cm

    Weight : 55 kg.

    Father’s Name : Rodolfo Acquiatan Gastilo

    Mother’s Name : Rosalie Canlas Valenzuela

    OBJECTIVES

    A highly self-motivated hotelier experienced at housekeeping and excellent customer service


    seeking a more challenging role in a rewarding environment. Dedicated hotel Public Area
    Attendant with years of experience in housekeeping; both basic and technical skills committed at
    providing an international standard of hospitality services.

    QUALIFICATIONS

     Strong time management skills and proven history of workplace punctuality


     Attention to detail and meticulous use of proper safety procedures
     Experience with a variety of cleaning products and tools
     Ability to maintain the inventory of cleaning supplies
     Team player; strong ability to motivate others and resolve conflicts
     Good interpersonal and communication skills; English (Excellent) / Cantonese (Fair)
     Self-directed and motivated
     Willing to work any related field
     Computer Literate and Typing Skills (Advanced)

    EDUCATION
    Highschool: St. Bridget School Quezon City (2006 – 2009)

    College: Miriam College (2009 - 2010)


    - Accountancy

    Centro Escolar University (2010 – 2012)


    - Business Administration major in Management Accounting

    EMPLOYMENT HISTORY

    VENETIAN COTAI HOTEL MANAGEMENT LIMITED (Aug 8, 2016 – May 24, 2019)
    Estrada da Baia de N. Senhora da Esperanca, s/n, Taipa Macao SAR, P.R. China
    -Public Area Attendant in Housekeeping Department

    Duties:

     Clean and sanitize public areas using established practice and procedure
     Maintaining the cleanliness and work-ability of all public areas
     Removing outdoor trash, recyclables and wood stocking
     Acts as first line of defense for guest complaints and involves Lead PAA, Team Lead,
    Resort Supervisor and/or Executive Manager in resolution of issues
     Helps with the deep clean efforts
     Responsible for identifying and reporting maintenance issues and ensuring that other staff,
    as appropriate, are identifying issues
     Inspects equipment, such as vacuums, mops, and other tools used for cleaning
     Assists with lost and found efforts
     Leads by example, setting work ethic and guest service standards for all housekeeping
    associates
     Maintains a positive attitude, remains composed at all times
     Performs other tasks and projects; technical

    TELEPERFORMANCE (Feb 2014 – April 2014)


    -Customer Service Representative

    Duties:
    • Answer courteously inbound calls; respond to customer inquiries.
    • Generate customer interest in the services or products offered by the company.
    • Provide personalized customer service by responding to the needs of the customers.
    • Ensure feedback from the customer to further improve the customer services.
    • Manage and update customer databases with the status of each customer.
    • Provide customers with brochures and information packages on products or services.
    • Build customer loyalty by follow-up of customer calls.
    • Evaluate problems of the customers and provide logical lasting solutions.
    • Manage filing, mailing, correspondence and other management tasks.

    EXPERT GLOBAL SOLUTIONS – Mezza (Sept 2013 – Jan 2014)


    -Customer Service Representative

    CONVERGYS LIBIS (Jan 2013 – Aug 2013)


    -Customer Service Representative

    CHARACTER REFERENCES
    Available upon request.

    I hereby certify that the above information is true and correct to the best of my knowledge and
    belief.

    Joy Kimberly C. Gastilo

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