24 Root Cause Template
24 Root Cause Template
24 Root Cause Template
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What is a Root Cause Analysis? A root cause refers to something in your business which is hindering your success. It’s referred to as a root cause,
Share This! because its been identified as the underlying reason of the problem at hand. Once the problem occurs, a root cause can usually be readily identified, and
easily handled by the management. When management repairs this underlying problem, or root cause successfully, there is very little chance of it
returning, as all extenuating circumstances have been eliminated or reduced. Root causes can include:
Human/machine error
Errors in procedure
Failure in logistics
To ensure that this recurring underlying nightmare of cause and effect is eliminated, management employs Root Cause Analysis, or RCA to fix the
problem. Once management has identified the root cause, it’s then time to choose an RCA technique to get rid of it. If you’re new to RCA, you should
know right now that there are different methods available to alleviate your situation. Some of these tools are designed to problem solve, some to identify
issues, and some are designed to support the process.
Table of Contents
Find solutions
If you are new to performing a root cause analysis, it can’t hurt to grab a notepad, jot down the above steps, and simply try to work things out on paper
first, just to give you an idea of what you are looking for. This can help you in selecting the proper methodology to conduct your real root cause analysis
when the time comes.
These will have to be dealt with as well, so be vigilant. You may start off with one primary problem, and initially 2 contributing factors. As the root
cause analysis goes on, you may end up with 10 contributing factors. Keep in mind that if you miss just one factor, you risk the issues caused by the
primary problem to be reduced, continue, but not eliminated.
Become Familiar with the Pros and Cons of the Methodology You Select
When you select one methodology over another, it’s due to the benefits they offer. While that is all well and good, you must also keep in mind any
shortcomings. For instance, the “5 Whys” is one of the more popular methodologies. Here, you are asking 5 basic questions to discover the underlying
issue. While it is popular, easy to use and understand, it might not explore all possible causes for a problem. Plus, most primary problems in business
may require more than 5 questions. So, if you’ve a complex issue to deal with, this might not be the methodology for you. Instead, look into the
Fishbone diagram or select Cause Mapping. These are direct cause and effect methodologies where sub-causes can be further broken down into
secondary causes, tertiary causes, etc.
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it is true that performing an RCA can be an individual undertaking, creating a team means more input, viewpoints and solutions to consider. All of which
can lead to the best outcome possible, which is what you want.
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As stated, gathering the most data from informed team members can result in the best possible result. Therefore, assemble the best team, and make certain that
the individual(s) who will be handling the actual elimination of the primary problem, will be present and have final say in how the problem will be resolved.
1. When selecting team members, make certain that you choose those who are from the departments affected by the problem. Also, assign one member of the
team to delegate duties.
2. Feel free to gather data from customers, branch managers, or even hire a RCA consultant to lead the team, if there are no members familiar with the RCA
process
3. Keep up to date with milestones and within time-frames. Generally, most RCA’s take around 2 months to complete. This includes gathering data,
brainstorming sessions and collating data into possible actionable strategies. Make sure deadlines are met, if any, and meetings are regularly scheduled at a
time when everyone on the team can meet.
4. Patience and keen observation is key here. Depending on the scope of the issue, it may take as little as a day, or as long as several months before a positive
change is detected.
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1. Concise definition of the primary problem, and how it affects the goals of the organization
What
Where
When
What are our business goals, and will it all effects our business goals?
Be aware that “Who” is not included in the above. This has to do with the possible loss of valuable input. After all, once you start naming names, or asking for names
people have a tendency to clam up, and that’s not what you want.
When you read your map, you will be starting on the left, and reading toward the right. If it helps you, feel free to write the words, “was caused by” above each directional
arrow. If you think that your Cause Mapping is similar to a Tree Diagram or Fishbone, you are correct. The only real difference is that cause maps are designed to be easy to
read, in a left to right fashion. Again, feel free to use Mindmapping tools, such as Freemind for this as well.
Step 3. Solutions
It’s now time to look at your Cause Map, and find solutions that will work. These are also known as actionable strategies, as they will create a functioning solution which will
solve your initial problem. To do find the best possible solution, it’s helpful to divide the solution up into 3 parts:
When all is said and done, your perfect solution will be one that works and is the least expensive to implement. While it may seem simple, Cause Mapping is an invaluable
tool when it comes to performing your RCA. This tool offers them an easy and efficient way to get to the root of the problem by offering a simple, visual method to find what
they need. This is especially true in business situations, where getting to the root cause can be an extremely detailed and confusing process.
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Fishbone Diagram
Also known as the Ishikawa diagram, this RCA technique is used to establish cause and effect relationship between variables. For this method, you might find that a mindmapping
tool, such as Freemind can work well to help you get started. Basically, you place one node in the center, this is the ‘Effect’. You then branch the causes out from there. What’s useful
about this method, is that you can get very detailed, as each cause can then be broken down into a sub-cause, which can be further broken down into secondary and tertiary causes, and
so on.
Tree Diagram
Mindmapping tools such as Freemind also work well with the Tree Diagram method. The Tree Method is one of the old stand by methodologies used when conducting a basic RCA.
Simply put, it gives you a neat, concise, visual diagram of your issues. First, you start by placing the problem at the top of the page. Next you create two main branches. These are for
the causes. You continue this process until you identify the root cause of the problem.
The 5 Whys
This popular root analysis question functions by asking questions. Once you have your primary problem identified, you simply ask 5 questions, or “Why” five times. This is designed
to take lead you to the root cause. So, what are 5 whys for root cause analysis? Well, 5 whys consist of (Define, Measure, Analyze, Improve, Control) methodology.
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Flow Charts
This easy to use tool is often chosen for its efficiency and accessibility. Basically, you are taking your problem and creating a procedural chart using symbols. Each symbol has their
own meaning, such as a statement box or a decision box. Each of these ‘boxes’ are then connected with directional arrows.
Pareto Analysis
Also known as the 80/20 rule, the Pareto Analysis states that 20 percent of causes contribute to 80 percent of your issues. A spreadsheet program, such as Microsoft’s Excel is great
for this. Here, you’ll list your causes across the bottom, as a bar graph, with the more urgent causes on the left, to the least urgent causes toward the right. Then, the percentages are
tracked via a line graph.
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For those of you involved in software development companies who embark on a root cause analyses, you’ll find that the 5 Why method can work quite well. The 5 Why technique was
created by Sakichi Toyoda to be utilized within the Toyota corporation to assist in streamlining manufacturing processes, and later adapted by many software developers who adapted the
lean movement of management. In Agile, tasks have estimated time frames. To see how it works, observe the following steps:
Make a list composed of each bug found – estimated time frame: 3 minutes
As you can see, performing a root cause analysis in a software or gaming development company using SCRUM techniques involves a slightly different approach. Each task is laid out
and given it’s own specified time frame that you cannot extend.
Conclusion
When all is said and done, performing a Root Cause Analysis can add efficiency as well as increased profit to your business. With the root cause identified, and actionable strategies
implemented, there is little chance that the problem will recur. Take advantage of the great variety of methodologies available to you. Learn their pros and cons, and select the one that
you feel will give you the best result in exchange for your efforts, at least cost and highest probability of success.
RCA can seem like an intimidating term. Mostly used in professional settings, in reality most people perform a root cause analysis while making everyday decisions. At the simplest of
levels, root cause analysis means looking into the underlying reason for a problem or issue. For example, an employee being late to work may have a root cause of his child’s being too
far from the office.
Once one is able to identify the real reason behind the problem, it becomes easier to address it and fix it, rather than treating the symptoms.
Business owners benefit from performing such a process by using a root cause analysis template. This template helps look at the underlying causes behind lags in production or customer
complaints and summarizes in an understandable way where efforts to fix it should lie. More often than not, the root cause analysis is done after a problem has been identified and is not
used as a forecasting tool. However, it is always a good idea to anticipate problems that might affect production or other business outcomes.
The most valuable result of using a root cause analysis template is that it is already designed to break down complex processes into simpler ones, so the reviewer can easily assess where
the fault lies. It is not a tool to assign blame, but rather to identify where the process has broken down and help identify possible solutions. Many successful businesses utilize this tool
routinely as a checkpoint, and are able to catch issues at an earlier stage. Another important application for this type of exercise is in identifying unsafe working conditions. Analyzing
the root cause of injuries in the workplace has an important role for senior management and allows for immediate remediation of threats. Examples of root cause analysis templates are
included here as a guide.
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