Employee Handbook NSM GNG
Employee Handbook NSM GNG
Employee Handbook NSM GNG
Employee Handbook
Page |2
This document outlines the legal, ethical and professional business conduct expected of every
employee, officer and director of the company.
INTRODUCTION
This document will serve as a guide to all the employees of Nazario S. Maglanque Customs
Broker and Green and Go Freight Broker Inc. . It details the principles by which we operate as a
company.
All employees, regardless of position, are required to adhere to the Code of Business Conduct
and Ethics (“Code”).
It is with utmost importance that employees immediately report any violation of any law, rule
or regulation by the company, regardless of position, to the Human Resources Manager. Any
retaliation, harassment, or intimidation directed to the complainant or a witness will not be
tolerated. Such act will result in corrective action or lead to termination.
This handbook is not intended to replace any existing or future policies of the company.
Employees will continue to be responsible for observing all company policies as detailed in this
handbook as well as any job specific policies and guidelines.
Each employee shall certify that he or she has read and understood the Employee Handbook
and has complied with its terms. The Company reserves the right to amend, alter or terminate
this Code at any time for any reason. This document is a supplement to the employee’s
employment contract between the Company and any of its employees.
It is the company’s policy that employees and applicants for employment have equal
opportunity in employment actions in accordance with the local law. We will not discriminate
any employee or applicant based on the individual’s race, color, religion, creed, gender,
pregnancy, age, national origin, ancestry, physical or mental disability or handicap, citizenship,
marital status, sexual orientation, military or veteran status, or any other protected
classification.
It is the responsibility of all employees to ensure that this policy is implemented to avoid any
discrimination based on protected classifications.
All levels of management and supervision have been informed of their responsibility to adhere
to the letter and spirit of this policy. In addition, each employee is expected to share in the
responsibility of maintaining a work environment free of discrimination. Violation of this policy
will result in corrective action, up to and including termination of employment.
Employees may direct inquiries regarding equal employment opportunity to their Manager or
their Human Resources representative, without fear of reprisal.
Our company is committed to making sure that employees work in an environment free from
harassment and unlawful discrimination. In accordance with all local law, we expressly prohibit
discrimination or harassment based on race, color, religion, creed, gender, pregnancy, age,
national origin, ancestry, physical or mental disability or handicap, citizenship, marital status,
sexual orientation, military or veteran status, or any other protected classification.
We will not tolerate any form of harassment or discrimination that will unreasonably interfere
with an employee’s performance as well as create an environment that is hostile.
Sexual Harassment
Sexual harassment is defined as unwelcome sexual advances, requests for sexual
favors, or other verbal or physical conduct of a sexual nature where:
It is highly encouraged that employees immediately report any form of harassment or illegal
discrimination to Corporate Human Resources. Any retaliation, harassment, or intimidation
directed to the complainant or a witness will not be tolerated. Such act will result in corrective
action or lead to termination.
Investigation
I. EMPLOYMENT RECORDS
Page |5
Personnel files are the property of the company and are restricted. Only Human
Resources representatives, managers, supervisors, and management personnel who
have a valid reason to view the employee’s information are allowed to do so.
It is the responsibility of each employee to notify HRD for any personal data changes
such as mailing address, contact numbers, marital and tax status, number and name of
dependents, individuals to be contacted in case of emergency, and even educational
accomplishments.
Procedure:
Employees who are engaged in love affairs and/or are married are prohibited to be
under the same team or with direct reports.
All personal relationships should be disclosed during the application and promotion
processes. This will help the sourcing department to effectively place the applicant (if
hired). This is to avoid the potential of favoritism, bias, preferential treatment, or
unlawful discrimination.
The management will assess the extent to which such a relationship interferes with the
company’s ability to operate effectively.
During employment, employees are prohibited from engaging in any work, activity or
business, whether unpaid or for a fee that may be damaging to the interests of the
company, clients, and affiliates or that may interfere with the employees’ job
performance.
Page |6
Employees should avoid working for another employer without the prior written
consent of the company. Employees are asked to immediately notify the company of
any possible conflict of interests.
Temporary
This is given to those who are hired for occasional or seasonal work covering a limited
period of time. Contractual employees are not eligible for any employee benefits. If a
contractual employee’s status of employment is converted from temporary to
probationary, he/she must undergo a probationary employment of 6 months.
Probationary
This is given to a newly hired employee. The standard probationary period is six (6)
months. The employee’s performance during this probationary period will be reviewed
before the end of 6 months. A probationary employee may be terminated anytime for
valid reasons as stipulated in the code of conduct and in accordance with the labor
code.
Regular/Permanent
This is given to an employee who has satisfactorily passed the probationary period after
6 months. Managers by virtue of the positions they occupy, may be hired as regular
permanent employees. Those hired as regular employees are eligible for employee
benefits.
V. EMPLOYMENT CONDITIONS
Page |7
1. Regular working days is from Monday to Friday, except for officers which
includes Saturday.
2. Office Hours is from 9:00 am to 6:00 pm
3. There will be a one hour lunch break
Time Keeping
Employees are expected to accurately record their hours by using the company
Biometric System. Hours include all time spent on the job performing assigned duties.
Employees are responsible for timely reporting of corrections before their hours are
submitted to payroll in order to ensure correct pay. Altering, falsifying or tampering with
the time records may result to corrective actions up to and including termination of
employment.
A 15-minute grace period in the morning shall be allowed i.e. 9:15 am shall be
considered excused. An employee shall be considered tardy if he/she arrives after 9:15
am of a regular working day and the resulting under time shall be counted form 9:00 am
up to the time of his/her log-out, shall be deducted from his/her salary.
The following schedule of penalties shall apply for tardiness exceeding 6 times or an
accumulation of 120 minutes whichever comes first in a month for a period of one year.
With any of the above reasons, an employee must inform early during the day, thru
telephone calls, e-mail, SMS or any other similar means to immediate supervisor.
Page |8
If an employee has been sick for 3 days or more, he/she must be present a medical
certificate along with an approved leave of absence form on the next working day after
his/her absence
Overtime/Saturday work
A regular work week is from Monday to Friday which consists of 8 hours a day. Overtime
pay will be paid for hours worked beyond office hours.
Employees are not contractually entitled to work overtime or on a Saturday, as such, all
overtime hours must be authorized or approved by a supervisor or management in
advance of overtime needed to be worked.
Filing Procedure:
than the next working day after the overtime/Saturday work has been rendered.
If the justification is deemed meritorious, the overtime shall be approved.
6. Any employee, who renders an overtime/Saturday work with a disapproved
request, he/she shall not be entitled to compensation.
7. Except in highly meritorious cases to be determined by the Administrative
Officer, an overtime/Saturday work shall not exceed four (4) hours a day
8. Overtime work shall not be rendered during lunch break. If exigency of service
requires such overtime, an employee shall not be entitled to compensation.
Instead, the so-called time off in lieu shall be used, i.e., the one (1) hour lunch
break can be availed before or after the official lunch break.
9. Employees who do not gain approval before working overtime hours/Saturday
work will be written up. Subsequent offences may result in disciplinary action up
to or including termination.
Compensation
All employees are paid in a bi-weekly basis with the following pay scheme:
1. Pay for work rendered from 1st day of the month to 15th day of the month shall
be released on or before 18th of the month.
2. Pay for work rendered from 16th day to 30th/31st day of the current month will
be released on or before the 3rd day of the following month.
3. If the 18th day of the month falls on a weekend (Saturday/Sunday), the salaries
shall be released on Friday before the weekend.
4. If the 3rd day of the month also falls on a weekend, the salaries shall be released
on the following Monday.
Employees may request for an advanced salary but with the maximum amount of Two
Thousand Pesos (P 2,000.00) only and for the next payroll period only.
1. SSS contributions
2. Phil Health contributions
3. Pag-ibig contributions
4. Garnishments
5. Loans (salary, SSS, Pag-ibig, etc.)
P a g e | 10
All employees are paid 13th month pay (an accrual of 1/12 monthly salary pay) provided
they worked at least one (1) month during the calendar year. This benefit is available to
all employees hired before December 1st of any year. 13th month pay shall be paid not
later than December 24 of every year. An employee who has resigned or has been
terminated is entitled to a prorated 13th month pay.
Salary Loan
Each employee can avail a salary loan for emergency purposes. An emergency purpose
is determined as an expense that cannot be forecast and which is extremely necessary,
being required by the employee himself/herself, or by members of his immediate
family. Salary loan is payable for not more than 12 months at an interest designated by
the management.
Paid Leaves
As a reward for continuous and satisfactory service, employees are allowed privileges
upon fulfillment of certain eligibility requirement.
A. VACATION LEAVE
Each employee who has completed at least one year of continuous employment
shall be entitled to 15 days of vacation leave. The vacation leave shall be granted
in each calendar year and is non-cumulative.
B. SICK LEAVE
Each employee shall be entitled to 5 days sick leave, with pay, upon completion
of one year continuous service .
e. Request for VL shall be submitted for approval 2 days prior to the date of
leave. Failure to do so shall render the application disapproved.
f. Sick leave is credited for absences of 3 or more days provided that a
medical certificate is attached with the leave application form and shall
be submitted not later than the day of return.
C. MATERNITY LEAVE
A Female member of the SSS shall be entitled to maternity benefits if: a) She is
employed at the time of delivery, miscarriage or abortion; b) She gives birth or
suffers an abortion or miscarriage; c) She has given the required notification to
the SSS through the company; d) at least 3 monthly maternity contributions have
been paid within the 12 month period immediately preceding the semester of
contingency. The Daily maternity benefit shall be paid for a compensable period
of sixty (60) days in case of normal delivery, abortion or miscarriage, or seventy-
eight (78) days in case of caesarian delivery.
As soon as the employee becomes pregnant, she shall inform the Company of
such pregnancy. The maternity leave application of the employee shall be filed
with the HR supported by a certificate signed by a physician or midwife showing
the probable or actual date of childbirth or the actual date of miscarriage/
abortion. The Company shall be reimbursed by SSS after it has advanced the
payment of the SSS maternity benefit to the employee. The employee shall
furnish the Company such information or documents as the company may deem
necessary to secure such reimbursement.
D. PATERNITY LEAVE
For purposes of Republic Act no. 8187, Paternity Leave refers to the benefits
granted to a married male employee allowing him not to report for work for
seven (7) days but continuous to earn the compensation thereof, on the
condition that his spouse has delivered a child or suffered miscarriage for
purposes of enabling him to effectively lend support to his wife in her period of
recovery and/or nursing of the newly-born child.
All visitors and guests without any relation to the employee of the Company
should be received only at the reception area.
Being a service oriented company, proper use of the telephone is important. The
following guidelines must be observed:
a. When the telephone rings, the employee must answer it promptly and
politely.
b. When the designated “answering employee” is not in his/her desk, the
nearest employee must answer the telephone. He/she must offer
assistance by taking the message and relaying it immediately.
Personal calls and transactions. The company does not prohibit the use of the
telephone/cellphone for personal calls, but it is expected that this will not be
abused. Personal calls shall be kept to a minimum.
C. Bulletin boards
Bulletin boards will be utilized to inform all employees and encourage them to
read items posted.
D. Good housekeeping
At the end of the day’s work, it is a good habit to keep all books, records and
office supplies and equipment properly secured. Desks have to be cleared and
locked to ascertain that no confidential materials are left exposed. Moreover,
important documents must be kept at the end of each day. Computers must not
be left on. Eating utensils must be kept inside the pantry box. For their own
protection, employees should not keep personal valuables inside their desks or
filing cabinets.
Safety and security are the concern of everyone. Accidents do not just happen,
they are caused. Employees should strictly adhere to safety rules and are
requested to report any unsafe conditions or practices within the office premises
immediately to the management. Firearms, explosives or other weapons which
may cause undue fear and alarm in the work area are not allowed. It is strictly
prohibited for employees and/or their visitors to be under the influence of
liquor, intoxicants or drugs while on the job. Or while within the office premises.
H. No smoking
To provide safe and comfortable work environment for all employees, the
company strictly prohibits employees from smoking within office premises.
The company requires all employees to be very discreet regarding company data
including vital information. It is imperative that all employees, without any
exception, should strictly maintain confidentiality of company data. It follows
that confidential data should never be discussed with anybody who does not
have any business knowing about the transaction. Employees who are found
violating this policy will be subject to dismissal or even court litigation if
necessary.
Promotion
Transfer
This is the movement of the employee from one job to another within or outside the
department without change in level and salary. Transfers may be initiated by either
Management or the employee.
Suspension
Dismissal
Resignation
An employee who wishes to resign from the Company should give due written notice to
his/her immediate superior at least fifteen (15) working days in advance prior to the
effectivity of the resignation to allow enough time to look for his/her replacement and
for the proper turnover of tasks and accountability.
P a g e | 15
I. GENERAL POLICY
It is the Company’s policy to demand proper conduct and behavior from its employees
at all times, and reserves the inherent prerogative to take appropriate disciplinary
action against any employee found guilty of irregularities and of having violated any
existing company rules, regulations, procedures and the like.
1. The Management reserves the right to issue working guidelines, rules and
regulations in the future which may supersede, amend, alter, change and/or
render obsolete any or part or most of all listed rules and regulations herein
within legal boundaries of the Constitutional Rights, Labor Code and all
applicable existing laws through executive memoranda.
2. The Company shall have the right to exercise all decisions and take such actions
as it may deem necessary, to enforce and implement This Code of Conduct and
Discipline and the Rules and Regulations of the company including new issuances
and those that have been amended, altered and/or changed.
5. Any employee who fails to abide by or deliberately does not follow these Rules
and Regulations and or commits a violation of the Code of Conduct and
Discipline, and other rules and regulations and applicable laws shall be imposed
with the appropriate disciplinary action
6. All employees shall have the right to be heard by the management with due
process and all other rights as provided and guaranteed under existing laws.
Implementing Rules and Regulations
1. It shall be the duty and responsibility of all employees to know and familiarize
themselves with the Company’s Rules and regulations especially those related to
proper conduct and behavior.
3. In cases where the penalty calls for the termination of employment, the
provisions of the Labor Code, its implementing rules and regulations shall apply.
All cases leading to an employee’s dismissal shall be related or analogous to the
following:
c. Fraud and willful breach by the employee of the trust reposed in him/her
by his/her employer or his duly authorized representative;
Written warning
A formal document that notifies the erring employee of his/her infraction and stipulates
that a repetition of the same offense can lead to next heavier penalty. The written
warning shall be issued by the management and should be received and signed by the
erring employee and returned to the management.
Suspension
Mandatory absence from work with a consequence of loss in pay for the duration of the
prescribed suspension period due to the gravity and /or frequency of the offense as
provided under this Code of Conduct and Discipline.
Dismissal/Termination
Though the issuance of the memorandum is the sole responsibility of the immediate
supervisor, nothing on this code shall prevent the implementing officer to refer the
matter for consultation to higher level of authorities whenever he/she feels that the
same is necessary.
C. All proceedings relative to the investigation shall be documented and all participants
to the preparation thereof shall sign all documents relative thereto. These
documents and related facts shall be the basis for any decision on the prescribed
disciplinary measure.
D. All cases shall be decided within a period of three (3) working days unless a longer
period of investigation is necessary.
E. After a thorough investigation of the case at hand, the management shall issue its
decision and shall issue a memorandum (written notice) to the erring employee
which shall contain, but shall not be limited to the following information:
All decisions relating to dismissal shall be referred to the _________ before the
implementation of such. The _____________ reserves the prerogative to reverse any
decision which runs contrary to established laws and detrimental to the Company’s
interest.
F. Copies of the proceedings and all memoranda relative to the case shall be filed in
the employee’s 201 file for future reference.
Below are the penalties that may be imposed for the violation of The Code of conduct
and Discipline:
a) VW – VERBAL WARNING
b) WW – WRITTEN WARNING
c) S1 – SUSPENSION FOR 1 WORKING DAY
d) S2 – SUSPENSION FOR 5 WORKING DAYS
e) S3 – SUSPENSION FOR 10 WORKING DAYS
f) S4 – SUSPENSION FOR 15 WORKING DAYS
g) D – DISMISSAL
V. EFFECTIVITY