LB Islington Parking Annual Report 2008 09

Parking and CCTV Services
Islington Council
Civil Enforcement of Parking and Moving

Traffic Contraventions
Annual Report 2008/09
Islington Council - Parking and CCTV Services Annual Report 2008/09 1

Purpose of this report
The purpose of this report is to present statistical and financial data regarding
civil enforcement of parking and moving traffic contraventions in Islington. The
report has been produced following guidance from the Department for
Transport (DfT), but also through a commitment to demonstrate good ethical
governance and increase transparency in the way we operate and to further
encourage scrutiny.
The information contained herein is accurate at time of production (July 2009).
Red routes
Please note this report does not contain any statistical or financial information
with regard to decriminalised parking enforcement on the Red Routes in
Islington. These remain the responsibility of Transport for London.
Background
Islington statistics
Islington is a small borough covering an area of just under 15 km2 containing

1361 mostly residential streets measuring 212km in length. The streets
contain around 35,500 parking spaces, 27,000 of which are for resident use
and 2,700 which can be used for pay and display parking, the remainder
comprises of motorcycle bays, bays for use by disabled people, business
bays, and doctors bays.
With around 188,000 residents Islington is the second most densely

populated local authority in England and in addition to this over 112,000
people commute in to the borough daily, significantly swelling the daytime
population. There are around 115,000 vehicle trips in Islington everyday,
many of which are made in the 42,000 vehicles owned or rented by Islington
residents.
Given the number of available parking spaces detailed above and with many
of the 115,000 vehicle trips resulting in at least one parking action, Islington
parking spaces clearly have to be managed in order to allow every driver the
opportunity to park safely and legally.
A common sense parking charter for Islington
Islington Council has a priority of listening to the community. We are listening

to what residents, businesses and others say about parking. You told us you
accept there are more cars than parking places preventing everyone having
what they would like. Therefore you want us to:
• ensure our roads are safe

• enable traffic to flow freely to minimise the environmental impact
• give residents and businesses in the borough priority parking over
commuters

• provide priority parking facilities for key groups such as disabled people
or health care workers
Our commitments to you are that we will:
• focus our parking attendants on offences that have a serious impact on

road safety or traffic flow
• protect parking spaces allocated to residents and businesses
• provide a permit system to support key groups such as disabled people
and health care workers
• apply common sense when we enforce parking rules and not issue
tickets for trivial offences
• ensure that ticketing is correctly done and evidence is fully and properly
recorded
• ensure appeals against tickets are responded to quickly and
professionally within 10 working days
• ensure any money made from parking enforcement is invested into
transport projects, such as funding the Freedom Pass for elderly and
disabled people, maintaining roads and road safety
• communicate clearly with residents and businesses about parking and
adapt our policies based on your feedback
Financial Performance
Income and expenditure
The table below provides a breakdown of parking service income by revenue

stream. Total expenditure for the entire service is show below and the surplus
below that.
Section Total (£s)

PCN 10,706,295
Clamping/removal 54,855
Suspensions 741,783
Permits/vouchers 5,386,701
Pay and display 6,127,228
Miscellaneous 61,281
Total 23,078,143
Expenditure -18,646,505
Surplus 4,431,638

How predicted surplus was allocated
At the beginning of a budget year it is only possible to predict the potential

surplus or deficit on the parking account. Parking surplus income can only be
spent on specific council services. In 2008/09 these services were as shown
below.
Area where money was allocated Total (£s)

Road safety 437,000
Transport planning 731,000
Highway improvements 3,762,000
Street lighting improvements 54,000
Statistical Performance
Parking ticket issue
The table below shows the number of parking and moving traffic
contraventions for which a penalty charge notice was issued. This is broken
down in to higher rate contraventions, such as parking on a double yellow
line, and lower rate contraventions, such as overstaying in a pay and display
bay.
Number of higher level PCNs issued 192,171

Number of lower level PCNs issued 56,845
Parking ticket payments
The table below shows how many of the above penalty charge notices have
so far been paid, and how many of these were paid at the discounted rate
(within 14 days of issue).
Number of PCNs paid 162,138

Number of PCNs paid at discount rate 103,538
Parking ticket appeals
The table below shows how many of the above penalty charge notices were
appealed either informally (before Notice to Owner, or formally (after Notice to
Owner).
Number of PCNs against which an informal or formal

representation was made 84,764
Parking ticket cancellations

The table below shows how many of the above appeals resulted in the
penalty charge notice being cancelled.

Number of PCNs cancelled as a result of an informal
or formal representation 37,900
The next table shows how many penalty charge notices were cancelled
(regardless of appeal) due to an error by the council or our contractors.
Number of PCNs cancelled due to council or

contractor error 8,155
The next table shows how many penalty charge notices were cancelled
(regardless of appeal) due to our compassionate and common sense policies.
Number of PCNs cancelled due to compassionate or

common sense policies 10,961
Clamping and removal
The table below shows how many vehicles were immobilised (clamped),
removed from the street to our car pound, or relocated to a safer location in
the immediate area. Following the adoption of the common sense charter the
number of clamps fitted and vehicle removals dropped significantly.
Number of vehicles immobilised 282

Number of vehicles removed 410*
Number of vehicles relocated 856
* This includes 153 of the clamped vehicles which were subsequently

removed after no contact was received from the owner.
Performance against targets

Contract KPIs
The enforcement contract awarded to NSL Services (formerly NCP) in

September 2007 is driven by a number of quality based key performance
indicators. Targets and performance against these indicators are shown in the
table below.
Indicator Target Performance

Percentage of incorrectly issued PCNs <1% 1.23%
Level of parking compliance >90% 98.87%
Percentage of upheld complaints <7% 4.39%
Supervisor hours spent on street >50% 66.29%
Response times for representations
The Traffic Management Act suggests 56 days as a suitable period of time

within which authorities should respond to formal and informal appeals. Our
local target is to respond within 10 days. The table below shows our average
response times for the four quarters of the year.

Quarter Average response time
1 - April to June 2008 5 days
2 - July to September 2008 9 days
3 - October to December 2008 3 days
4 - January to March 2009 4 days
Adjudication results
After informal and formal appeals cases can be referred to an external

adjudicator (the Parking and Traffic Appeals Service) to make the final binding
decision on a disputed PCN. Our performance at the adjudicator is shown
below.
Appeals processed Accepted or not contested Rejected

1588 1253 335

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Parking and CCTV Services

Civil Enforcement of Parking and Moving

Annual Report 2008/09

Islington Council - Parking and CCTV Services Annual Report 2008/09 1

The information contained herein is accurate at time of production (July 2009).

Islington is a small borough covering an area of just under 15 km2 containing

With around 188,000 residents Islington is the second most densely

A common sense parking charter for Islington

Islington Council has a priority of listening to the community. We are listening

• ensure our roads are safe

Islington Council - Parking and CCTV Services Annual Report 2008/09 2

Our commitments to you are that we will:

• focus our parking attendants on offences that have a serious impact on

The table below provides a breakdown of parking service income by revenue

Section Total (£s)

Islington Council - Parking and CCTV Services Annual Report 2008/09 3

At the beginning of a budget year it is only possible to predict the potential

Area where money was allocated Total (£s)

Parking ticket issue

Number of higher level PCNs issued 192,171

Parking ticket payments

Number of PCNs paid 162,138

Parking ticket appeals

Number of PCNs against which an informal or formal

Parking ticket cancellations

Islington Council - Parking and CCTV Services Annual Report 2008/09 4

Number of PCNs cancelled due to council or

Number of PCNs cancelled due to compassionate or

Clamping and removal

Number of vehicles immobilised 282

* This includes 153 of the clamped vehicles which were subsequently

Performance against targets

The enforcement contract awarded to NSL Services (formerly NCP) in

Indicator Target Performance

Response times for representations

The Traffic Management Act suggests 56 days as a suitable period of time

Islington Council - Parking and CCTV Services Annual Report 2008/09 5

After informal and formal appeals cases can be referred to an external

Appeals processed Accepted or not contested Rejected

Islington Council - Parking and CCTV Services Annual Report 2008/09 6

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