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    M&M-Case Study

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    Meghna Cm
    This case study examines a situation at the Moss and McAdams Accounting Firm where an experienced employee, Olds, was pulled between working on two different projects led by different managers. Olds became stressed trying to balance the demands of both projects. One manager, Palmer, wanted to keep Olds focused on the Johnsonville project, while the other manager recruited Olds to join their full-time. In the end, Olds decided to fully join the other project, leaving Palmer's team. The case highlights both advantages and disadvantages of a matrix organizational structure where employees report to multiple managers. It also examines how better communication and setting clear priorities may have helped the managers avoid losing a valuable employee.

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    © All Rights Reserved
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    M&M-Case Study

    Uploaded by

    Meghna Cm
    390 views2 pages
    This case study examines a situation at the Moss and McAdams Accounting Firm where an experienced employee, Olds, was pulled between working on two different projects led by different managers. Olds became stressed trying to balance the demands of both projects. One manager, Palmer, wanted to keep Olds focused on the Johnsonville project, while the other manager recruited Olds to join their full-time. In the end, Olds decided to fully join the other project, leaving Palmer's team. The case highlights both advantages and disadvantages of a matrix organizational structure where employees report to multiple managers. It also examines how better communication and setting clear priorities may have helped the managers avoid losing a valuable employee.

    Original Description:

    M&M CASE STUDY

    Original Title

    M&M-Case study

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    This case study examines a situation at the Moss and McAdams Accounting Firm where an experienced employee, Olds, was pulled between working on two different projects led by different managers. Olds became stressed trying to balance the demands of both projects. One manager, Palmer, wanted to keep Olds focused on the Johnsonville project, while the other manager recruited Olds to join their full-time. In the end, Olds decided to fully join the other project, leaving Palmer's team. The case highlights both advantages and disadvantages of a matrix organizational structure where employees report to multiple managers. It also examines how better communication and setting clear priorities may have helped the managers avoid losing a valuable employee.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    390 views2 pages

    M&M-Case Study

    Uploaded by

    Meghna Cm
    This case study examines a situation at the Moss and McAdams Accounting Firm where an experienced employee, Olds, was pulled between working on two different projects led by different managers. Olds became stressed trying to balance the demands of both projects. One manager, Palmer, wanted to keep Olds focused on the Johnsonville project, while the other manager recruited Olds to join their full-time. In the end, Olds decided to fully join the other project, leaving Palmer's team. The case highlights both advantages and disadvantages of a matrix organizational structure where employees report to multiple managers. It also examines how better communication and setting clear priorities may have helped the managers avoid losing a valuable employee.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Chapter 3

    Self-Assessment
    Case study- Moss and McAdams
    Accounting Firm

    By
    Megana Channapatna Mahesha
    Case study- Moss and McAdams Accounting Firm

    1. If you were Palmer at the end of the case, how would you respond?
    If I were in Palmer’s position, I would be bothered to know that one
    of my valuable team members would be joining another team. I would justify
    the necessity of Olds again regarding keeping him in Johnsonville project as he
    has expertise in financial information system. Knowing that Olds is completely
    stressed out and finding it hard to manage between two projects I would suggest
    him to choose the one he wishes to work on be successful in what he does which
    would be best for the firm and project.

    2. What, if anything, could Palmer have done to avoid losing Olds?


    He should have spoken to Crossby and Sands before things got out of
    hand. He was to work for Palmer from 1pm-5pm. Palmer should not have
    compromised too much on priorities set for Johnsonville. As planned
    accordingly, Olds should have been followed strictly. As Olds was one of the
    skilled and demanding employee Palmer should have built a close relationship
    by appreciation and rewarding more.

    3. What advantages and disadvantages of a matrix type organization are


    apparent from this case?
    The advantage of matrix system is Efficient utilization of resources,
    where many people can work on multiple projects at the same time. They work
    together by giving different viewpoints on how to handle situations and helps
    to keep the team focused on project goal.
    The disadvantage is the conflict of loyalty. This is the main disadvantage
    in this case because conflicts between managers in sharing resources, work
    could be delayed and focuses maybe changed time to time. Also, stress,
    inefficiency where some projects may get bogged down and Work-life
    imbalance.

    4. What could the management at M&M do to more effectively manage


    situations like this?
    The management at M&M could handle the situations effectively by
    appointing more professional who have skill sets like Olds. Apply effective time
    split between multiple projects. Thus, it is important to set an open culture of
    communication between employees and management. Offer competitive
    benefits or financial rewards to the employees.

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