Oracle Utilities Customer Care and Billing

Quick Install Guide

Release 2.5.0
E61796-01

May 2015
Oracle Utilities Customer Care and Billing Quick Install Guide
E61796-01
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 Contents
Contents

Preface................................................................................................................................................................. i-i
Audience ............................................................................................................................................................................ i-i
Related Documents.......................................................................................................................................................... i-i
Updates to this Documentation..................................................................................................................................... i-i
Conventions ..................................................................................................................................................................... i-ii
Chapter 1
Oracle Utilities Customer Care and Billing Installation Overview ................................................................... 1-1
Media Pack Contents ..................................................................................................................................................... 1-2
Documentation Packages ............................................................................................................................. 1-2
Installation Packages...................................................................................................................................... 1-2
Components for Oracle Utilities Customer Care and Billing ................................................................. 1-3
Application Overview.................................................................................................................................................... 1-4
Supported Platforms ...................................................................................................................................................... 1-5
Operating Systems and Application Servers.............................................................................................. 1-5
Oracle Database Servers ............................................................................................................................... 1-6
SDK - Supported Combinations ................................................................................................................. 1-6
Oracle WebLogic Server Information ........................................................................................................ 1-6
Installing Oracle Utilities Customer Care and Billing............................................................................................... 1-7
Oracle VM Support ....................................................................................................................................... 1-7
Oracle Support Policy Regarding VMware ................................................................................................ 1-7
Installation and Configuration Overview................................................................................................... 1-8
Installing Additional Software ...................................................................................................................................... 1-9
Oracle WebLogic ........................................................................................................................................... 1-9
Contacting Oracle Support ........................................................................................................................................... 1-9
Appendix A
Oracle Utilities Customer Care and Billing Licensing Restrictions ................................................................ A-1
License Restrictions Matrix.......................................................................................................................................... A-2
Oracle Utilities Customer Care and Billing Functionality ....................................................................................... A-3

i
 Preface

This guide provides an overview of installing Oracle Utilities Customer Care and Billing.

Audience
Oracle Utilities Customer Care and Billing Quick Install Guide is intended for anyone interested in
the process of installing Oracle Utilities Customer Care and Billing.

Related Documents
For more information, refer to these Oracle documents:
Installation Guides and Release Notes
• Oracle Utilities Customer Care and Billing V2.5.0 Release Notes
• Oracle Utilities Customer Care and Billing V2.5.0 Quick Install Guide
• Oracle Utilities Customer Care and Billing V2.5.0 Installation Guide
• Oracle Utilities Customer Care and Billing V2.5.0 Database Administrator’s Guide
• Oracle Utilities Customer Care and Billing V2.5.0 Optional Product Installation Guide
• Oracle Utilities Application Framework V4.3.0.0 Release Notes
Administration and Business Process Guides
• Oracle Utilities Customer Care and Billing V2.5.0 Administration Guide
• Oracle Utilities Customer Care and Billing V2.5.0 Business Process Guide
• Oracle Utilities Application Framework V4.3.0.0 Administration Guide
• Oracle Utilities Application Framework V4.3.0.0 Business Process Guide
Supplemental Documents
• Oracle Utilities Customer Care and Billing V2.5.0 Server Administration Guide
• Oracle Utilities Customer Care and Billing V2.5.0 Security Guide

Updates to this Documentation

This documentation is provided with the version of the product indicated. Additional and updated
information about the operations and configuration of the product is available from the
Knowledge Base section of My Oracle Support (http://support.oracle.com). Please refer to My
Oracle Support for more information.

i
Conventions
The following text conventions are used in this document:

Convention Meaning

boldface Boldface type indicates graphical user

interface elements associated with an
action, or terms defined in text or the
glossary.

italic Italic type indicates book titles, emphasis,

or placeholder variables for which you
supply particular values.
monospace Monospace type indicates commands
within a paragraph, URLs, code in
examples, text that appears on the screen,
or text that you enter.

ii
 Chapter 1
Oracle Utilities Customer Care and Billing
Installation Overview

This section provides a high-level overview of the installation steps for Oracle Utilities Customer
Care and Billing (CCB) version 2.5.0 and selected additional software. For more information, see
Oracle Utilities Customer Care and Billing Installation Guide.
This section includes the following topics:
• Media Pack Contents
• Application Overview
• Supported Platforms
• Installing Oracle Utilities Customer Care and Billing
• Installing Additional Software
• Contacting Oracle Support

Oracle Utilities Customer Care and Billing Installation Overview 1-1

 Media Pack Contents

Media Pack Contents

The Oracle Utilities Customer Care and Billing Media Pack consists of the following:

Documentation Packages
• Oracle Utilities Customer Care and Billing V2.5.0 Quick Install Guide
• Oracle Utilities Customer Care and Billing V2.5.0 Release Notes
• Oracle Utilities Customer Care and Billing V2.5.0 Install Documentation
• Oracle Utilities Customer Care and Billing V2.5.0 User Documentation

Installation Packages
• Oracle Utilities Application Framework V4.3.0.0.1 Multiplatform
• Oracle Utilities Application Framework V4.3.0.0.1 Prerequisite Single Fixes
• Oracle Utilities Customer Care and Billing V2.5.0 Multiplatform
• Oracle Utilities Customer Care and Billing V2.5.0 Oracle Database
• Oracle Utilities Customer Care and Billing V2.5.0 Reports
• Oracle Utilities Customer Care and Billing V2.5.0 Sample programs

Oracle Utilities Customer Care and Billing Installation Overview 1-2

 Media Pack Contents

Components for Oracle Utilities Customer Care and Billing

The system includes the following components:
• All application processes and HTML/JSP pages that make up the user interface
• The Installation Guide, which describes the installation/upgrade process
• The latest User Documentation
• Release Notes describing functional changes for this version
• Database installation with demo data
• Database upgrade scripts
• Data Dictionary
• System Table Guide
• XAI Client Software
• Conversion Tool
• Sample Reports

Oracle Utilities Customer Care and Billing Installation Overview 1-3

 Application Overview

Application Overview
The application is split into multiple tiers:

Tier 1: Browser-Based Client

The following operating system and web browser combinations are supported:
• Windows 7, 8.1 (32-bit or 64-bit) with Internet Explorer 11, Firefox 31.x.x ESR

Tier 2: Web Application Server

Oracle Utilities Customer Care and Billing supports the following Web application servers:
• Oracle WebLogic
• IBM WebSphere Application Server

Tier 3: Database Server

Oracle Utilities Customer Care and Billing supports the Oracle database server.

Oracle Utilities Customer Care and Billing Installation Overview 1-4

 Supported Platforms

Supported Platforms
This section includes:
• Operating Systems and Application Servers
• Oracle Database Servers
• SDK - Supported Combinations
• Oracle WebLogic Server Information
• Installing Oracle Utilities Customer Care and Billing

Operating Systems and Application Servers

The installation is supported on many operating system, application server, and database server
combinations. For the software requirements for each of these combinations, see the Oracle Utilities
Customer Care and Billing Installation Guide.

The following table details the operating system and application server combinations on which
this version of Oracle Utilities Customer Care and Billing is supported.

Operating System
Operating System
and Web Browser Chipset Application Server Database
(Server)
(Client)

AIX 7.1 TL1 POWER WebLogic 12.1.3.0+* Oracle 12.1.0.1+

64-bit WebSphere (Basic)/
WebSphere (ND) 8.5.5

Oracle Linux x86_64 WebLogic 12.1.3.0+* Oracle 12.1.0.1+

6.5/7.0 (64-bit) or
Windows 7, 8.1 Red Hat Enterprise Linux**
(Internet Explorer 6.5/7.0 (64-bit))
11, Firefox 31.x.x ESR Oracle Solaris 11 SPARC WebLogic 12.1.3.0+* Oracle 12.1.0.1+
(64-bit)

Windows Server 2012 (64-bit) x86_64 WebLogic 12.1.3.0+* Oracle 12.1.0.1+

HP-UX 11.31 (64-bit) ia64 WebLogic 12.1.3.0+* Oracle 12.1.0.1+

* A plus sign (+) after the fourth digit in the version number indicates that this and all
higher versions of WebLogic are supported. For example, 12.1.3.0+ means that
12.1.3.0 and any higher 12.1.3.x.x versions are supported.

** Oracle Utilities Customer Care and Billing is tested and supported on the versions of
Oracle Linux specified. Because Oracle Linux is 100% userspace-compatible with
Red Hat Enterprise Linux, Oracle Utilities Customer Care and Billing also is sup-
ported on Red Hat Enterprise Linux for this release.

• The platforms listed above are current at the time of release. For the most current
supported platforms, please refer to Oracle Utilities Product Matrix on My Oracle
Support (MOS) Knowledge Article (Doc ID 1454143.1).

Oracle Utilities Customer Care and Billing Installation Overview 1-5

 Supported Platforms

Oracle Database Servers

Oracle Utilities Customer Care and Billing v2.5.0 is supported with Oracle Database Server
12.1.0.1+ on all of the operating systems listed above.
The following Oracle Database Server Editions are supported:
• Oracle Database Enterprise Edition
• Oracle Database Standard Edition
Note: Oracle Database Enterprise Edition and the Partitioning and Advanced
Compression options are not mandatory but recommended. Standard Edition
should only be considered suitable for very small, pilot projects or development
environments where scalability, performance, and database size-on-disk are not
important considerations. Oracle Database Enterprise Edition, including the
Advanced Compression and Partitioning options, is strongly recommended in
all other situations.
The Oracle 12.1.0.1 client is required for this version of the database server.

SDK - Supported Combinations

Refer to the SDK documentation for supported platforms and installation instructions.

Oracle WebLogic Server Information

The following Oracle WebLogic Server Editions are supported:
• Oracle WebLogic Server Standard Edition 12.1.3.0+
• Oracle WebLogic Server Enterprise Edition 12.1.3.0+ (required if using application
clustering)

Oracle Utilities Customer Care and Billing Installation Overview 1-6

 Installing Oracle Utilities Customer Care and Billing

Installing Oracle Utilities Customer Care and Billing

For additional information on installing Oracle Utilities Customer Care and Billing, see the Oracle
Utilities Customer Care and Billing Installation Guide.

To install Oracle Utilities Customer Care and Billing V2.5.0:

1. Install all required third-party software.
2. Install database. See Oracle Utilities Customer Care and Billing Database Administrator’s Guide for
complete details.
3. Install Oracle Utilities Application Framework version 4.3.0.0.1.
4. Install Oracle Utilities Application Framework version 4.3.0.0.1 Single Fix Prerequisites.
5. Install Oracle Utilities Customer Care and Billing version 2.5.0.
For instructions, see the Oracle Utilities Customer Care and Billing Installation Guide included with
the package.
6. Perform post-installation tasks as described in Oracle Utilities Customer Care and Billing
Installation Guide.
7. Generate Application Viewer items (this includes the Data Dictionary).

Oracle VM Support
Oracle Utilities Customer Care and Billing version 2.5.0 is supported on Oracle VM Server for x86
for supported releases of Oracle Enterprise Linux and Microsoft Windows operating systems.

Oracle Support Policy Regarding VMware

Please refer to My Oracle Support knowledge base article 249212.1 for Oracle's support policy
regarding VMWare.

Oracle Utilities Customer Care and Billing Installation Overview 1-7

 Installing Oracle Utilities Customer Care and Billing

Installation and Configuration Overview

The following diagram provides an overview of the steps that need to be taken to install and
configure Oracle Utilities Customer Care and Billing:

Oracle Utilities Customer Care and Billing Installation Overview 1-8

 Installing Additional Software

Installing Additional Software

Oracle WebLogic
Customers must download Oracle WebLogic Server from the Oracle Software Delivery Cloud.
The supported version of Oracle WebLogic Server is listed in Operating Systems and Application
Servers.

Contacting Oracle Support

Please follow this link http://www.oracle.com/support/index.html to contact Oracle Support

Oracle Utilities Customer Care and Billing Installation Overview 1-9

 Appendix A
Oracle Utilities Customer Care and Billing
Licensing Restrictions

This guide outlines licensing restrictions related to Oracle Utilities Customer Care and Billing,
including:
• License Restrictions Matrix
• Oracle Utilities Customer Care and Billing Functionality

Oracle Utilities Customer Care and Billing Licensing Restrictions A-1

 License Restrictions Matrix

License Restrictions Matrix

Oracle Utilities Customer Care and Billing provides functionality used by multiple Oracle Utilities
products, including Oracle Utilities Customer Self Service. Some of the functionality provided
with Oracle Utilities Customer Care and Billing is restricted, and can only be used if specific
products have been licensed. The table below indicates the specific functional areas included with
Oracle Utilities Customer Care and Billing.
• “” indicates that the functional area is included with the product.

• “*” indicates that the functional area is included with the product, but in order to use the
functionality customers must license additional products. For example, a customer licensing
Oracle Utilities Customer Care and Billing Base who wishes to use credit and collections and
customer self service must also license Customer Care and Billing Credit and Collections and
Oracle Utilities Customer Self Service.

Oracle Utilities Oracle Utilities

Functionality Customer Care Customer Self
and Billing Service

Base  X

Cashiering * X

Credit and * X
Collections

Customer Program * X
Management

Rating and Billing * X

Task Optimization * X
Tools

Customer Self * 
Service

Archiving * X

Oracle Utilities Customer Care and Billing Licensing Restrictions A-2

Oracle Utilities Customer Care and Billing Quick Install Guide
 Oracle Utilities Customer Care and Billing Functionality

Oracle Utilities Customer Care and Billing Functionality

The table below describes the functional areas provided with Oracle Utilities Customer Care and
Billing.

Functional Area Description

Base Oracle Utilities Customer Care and Billing Base provides the core
functionality for customer and financial data management, CRM
functionality, and field operations capabilities.

Cashiering Oracle Utilities Customer Care and Billing Cashiering includes advanced
online payment features to support the process of accepting different types
of payments, such as CIS and Non CIS payments, and payments in alternate
or multiple currencies.

Credit and Collections Oracle Utilities Customer Care and Billing Credit and Collections supports
payments and collection activities by helping to segment the customer base
and respond when payments are not forthcoming.

Customer Program Customer Program Management provides the ability to implement a variety
Management of initiatives to encourage targeted customers to participate in a specific
program or programs. It allows a structured marketing effort for each
initiative to be configured, an initiative's individual leads to be assigned and
managed by a dedicated group of specialized users, and specific business
processing to be applied based on the customer's specific response to an
initiative.

Rating and Billing Oracle Utilities Customer Care and Billing Rating and Billing includes
engines that can perform complex calculations to produce bills with various
sets of charges.

Task Optimization Tools Oracle Utilities Customer Care and Billing Task Optimization Tools is a set
of browser-based tools used to develop custom user interfaces and extend
the application without the need for database changes or complex
programming.

Customer Self Service Oracle Utilities Customer Care and Billing includes web services to access
data via the Oracle Utilities Customer Self Service application.

Archiving Oracle Utilities Customer Care and Billing Archiving contains a set of
processes to support Information Lifecycle Management (ILM) for a
number of high volume transactional data objects. The processes identify
eligible historical records to facilitate the migration of data to lower cost
storage or archived database.
Note: Oracle Database Enterprise Edition and the
Partitioning option are prerequisites for the licensable
Archiving option.
Information Lifecycle Management (ILM) is a methodology designed to
manage data with a combination of processes, policies, software and
hardware so that the appropriate technology can be used for each phase of
the lifecycle of the data.

Oracle Utilities Customer Care and Billing Licensing Restrictions A-3

Oracle Utilities Customer Care and Billing Quick Install Guide