Award FINRA Office of Dispute Resolution

Award
FINRA Office of Dispute Resolution
In the Matter of the Arbitration Between:
Claimants Case Number: 17-02973

Joseph Cage
Susan Cage
Patricia Harrison Adams
Richard Beach
Michael Cage
Christian Service Program Institute
Roy and Ann Fish Family Trust
Roy Fish
John Hayter
Nina Hayter
Elizabeth Hennigan
Christian Harrison
Randy Kornrumph
Barbara Kornrumph
Johnny Ray Maddox
Elizabeth Ann Maddox
Sharon Mathews
David McClamroch
James McClamroch, M.D.
N. Harris McClamroch
Susan McClamroch Dixon
Dorothy McClamroch Family Limited Partnership
Bob Pettitt, Jr.
Paul Gladden Pettitt Trust
Charles Clark Pettitt Trust
Richard Eugene Pettitt Trust
Alden Reeves
Adrane Reeves
Roland Toups
Judith Burford
Hall Burford
Galilee Baptist Church
Jerald Harper
Harvey Kemper, IV
Candace Kemper
Juanita Tucker
Rory White
Pamela White
David Wilkins
Brenda Viselli
Tracy Toups
Arbitration No. 17-02973
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vs.
Respondents Hearing Site: Shreveport, Louisiana

Thomas Whitmeyer O'Brien
Raymond James & Associates, Inc.
______________________________________________________________________
Nature of the Dispute: Customers vs. Member and Associated Person
This case was decided by an all-public panel.
REPRESENTATION OF PARTIES
For Claimants Joseph Cage, Susan Cage, Patricia Harrison Adams, Richard Beach,
Michael Cage, Christian Service Program Institute, Roy and Ann Fish Family Trust, Roy
Fish, John Hayter, Nina Hayter, Elizabeth Hennigan, Christian Harrison, Randy
Kornrumph, Barbara Kornrumph, Johnny Ray Maddox, Elizabeth Ann Maddox, Sharon
Mathews, David McClamroch, James McClamroch, M.D., N. Harris McClamroch, Susan
McClamroch Dixon, Dorothy McClamroch Family Limited Partnership, Bob Pettitt, Jr.,
Paul Gladden Pettitt Trust, Charles Clark Pettitt Trust, Richard Eugene Pettitt Trust,
Alden Reeves, Adrane Reeves and Roland Toups, hereinafter collectively referred to as
“Original Claimants”; Claimants Judith Burford, Hall Burford, Galilee Baptist Church,
Jerald Harper, Harvey Kemper, IV, Candace Kemper, Juanita Tucker, Rory White,
Pamela White and David Wilkins, hereinafter collectively referred to as “First Amended
Claimants”; and Claimants Brenda Viselli and Tracy Toups, hereinafter collectively
referred to as “Second Amended Claimants”: Frank "Kim" Breese, III, Esq., Breese Law
Office, PLLC, Ridgeland, Mississippi.
Hereinafter, Original Claimants, First Amended Claimants and Second Amended

Claimants are collectively referred to as “Claimants.”
For Respondents Raymond James & Associates, Inc. (“RJA”) and Thomas Whitmeyer
O'Brien (“O’Brien”): Stephen H. Kupperman, Esq. and George C. Freeman, III, Esq.,
Barraso Usdin Kupperman Freeman & Sarver, LLC, New Orleans, Louisiana.
Hereinafter, RJA and O’Brien are collectively referred to as “Respondents.”
CASE INFORMATION
Statement of Claim filed on or about: November 3, 2017.

First Amended Statement of Claim: December 20, 2017.
Second Amended Statement of Claim: May 9, 2018.
Original Claimants signed Submission Agreements: November 3, 2017.
First Amended Claimants signed Submission Agreements: December 20, 2017.
Second Amended Claimants signed Submission Agreements: October 17, 2019.
Statement of Answer filed by Respondents on or about: June 4, 2018.

RJA signed the Submission Agreement: November 10, 2017.
O'Brien signed the Submission Agreement: March 27, 2018.
Award Page 3 of 13
CASE SUMMARY
The Statement of Claim asserted the following causes of action: violations of FINRA
rules and industry standards; breach of contract; breach of federal and state laws;
fraudulent and/or negligent representation; and fraudulent concealment. The First
Amended Statement of Claim named the First Amended Claimants as additional
claimants. The Second Amended Statement of Claim named the Second Amended
Claimants as additional claimants and advised that Brenda Viselli is filing her claim
pursuant to a federal court order.
Among other claims presented throughout the hearing, the causes of action relate to
Claimants’ investments in various oil and gas master limited partnerships and unit
investment trusts, including Linn Energy, Memorial Production Partners, Calumet
Partners and Cushing MLP Funds, as well as allegations of overconcentration and an
alleged unauthorized trading pattern in Claimants’ accounts by unnamed party Mr. L
and unlawful commissions received.
Unless specifically admitted in the Statement of Answer, Respondents denied the

allegations made in the Statement of Claim and asserted various affirmative defenses.
RELIEF REQUESTED
In the Statement of Claim, First Amended Statement of Claim and Second Amended
Statement of Claim, Claimants requested:
1. Compensatory damages exceeding $5,000,000.00;
2. Punitive damages;
3. Interest;
4. Attorneys’ fees;
5. Costs; and
6. Forum fees.
In the Statement of Answer, Respondents requested:

1. Dismissal of this action;
2. Claimants bear all costs and assessments by FINRA;
3. All costs and expenses incurred in relation to these claims and this arbitration;
and
4. All other relief to which it may be entitled, including attorneys’ fees.
At the close of the hearing, the Remaining Claimants (as defined in Other Issues
Considered and Decided below) requested $8,906,685.00 in damages.
OTHER ISSUES CONSIDERED AND DECIDED
The Arbitrators acknowledge that they have each read the pleadings and other
materials filed by the parties.
On December 20, 2017, Original Claimants filed a First Amended Statement of Claim
before the Panel’s appointment to the case. Therefore, in accordance with Rule
Award Page 4 of 13
12309(a) of the Code of Arbitration Procedure (“Code”), the First Amended Statement of
Claim became part of the record.
On January 29, 2018, Original Claimants, First Amended Claimants and Respondents
jointly requested to change the hearing location from Jackson, Mississippi to Shreveport,
Louisiana.
On April 30, 2019, Original Claimants and First Amended Claimants filed an Unopposed
Motion to Amend the Statement of Claim to name the Second Amended Claimants as
additional claimants and to advise that Brenda Viselli is filing her claim pursuant to a
federal court order. By Order dated May 8, 2019, the Panel granted the Motion to Amend
the Statement of Claim and the Second Amended Statement of Claim became part of the
record.
The Panel noted that, prior to the commencement of the May 2019 evidentiary hearings,
the following claimants settled their claims: Judith Burford, Hall Burford, Harvey Kemper,
IV, Candace Kemper, Randy Kornrumph, Barbara Kornrumph, Sharon Mathews, Alden
Reeves, Adrane Reeves and Juanita Tucker (hereinafter, collectively referred to as
“Settled Claimants”). Additionally, the following claimants withdrew their individual claims:
Roy Fish, David McClamroch, James McClamroch, M.D., N. Harris McClamroch and
Susan McClamroch Dixon (hereinafter, collectively referred to as “Withdrawn
Claimants”). In withdrawing their claims, the Withdrawn Claimants confirmed that the Roy
and Ann Fish Family Trust, Randall Fish Trustee, and the Dorothy McClamroch Family
L.P., David McClamroch, General Partner, remain as claimants in this matter.
On September 11, 2019, the Panel issued an Order for the remaining claimants in this
matter to provide a complete list of all the remaining claimants and the manner in which
payment, if any, is intended to be made.
On September 12, 2019, the remaining claimants submitted the list of names for
purposes of Award payment. Respondents did not file a response.
The Panel has determined that the following are the “Remaining Claimants”:
Patricia Harrison Adams;
Richard Beach;
Joseph and Susan Cage;
Joe Cage IRA;
Susan Cage IRA;
Michael Cage, Jr.;
Michele McDonald Trust FBO Jordan Caroline Cage, Michael Cage, Trustee;
Michele McDonald Trust FBO Taylor Virginia Cage, Michael Cage, Trustee;
Christian Service Program Institute;
Galilee Baptist Church;
Jerald Harper 401k;
John Hayter 401k;
Nina Hayter 401k;
Nina Hayter IRA;
Elizabeth Hennigan;
Dorothy McClamroch Family Limited Partnership - David R. McClamroch,
Award Page 5 of 13
General Partner;
J.R. and Elizabeth Maddox;
Bob Pettitt, Jr.;
Paul G. Pettitt Trust, Paul Pettitt, Trustee;
Charles C. Pettitt Trust, Charles Pettitt, Trustee;
Richard E. Pettitt Trust, Bob Pettitt, Jr., Trustee;
Roland Toups;
Tracy Toups;
Brenda Viselli;
Rory White IRA;
Pamela White IRA;
David Wilkins;
Randall Fish as Trustee of the Roy and Ann Fish Family Trust; and
Christian Harrison.
The Panel noted that the above are the proper names of the Remaining Claimants and
will be noted in the Award section below.
On September 11, 2019, the Panel also issued an Order for Respondents to provide
additional information and documents as it applies to the expungement request in
Respondents’ pre-hearing brief of May 6, 2019 and heard during the evidentiary hearing,
which the Panel deems applicable only to O’Brien. On September 13, 2019, Respondents
filed the requested additional information and documents regarding expungement for
O’Brien. Remaining Claimants did not file a response.
During the recorded in-person evidentiary hearing, the Panel heard oral argument and
evidence on O’Brien’s request for expungement. Remaining Claimants participated in the
expungement portion of the hearing and contested the request for expungement.
The Panel reviewed the BrokerCheck® Report for O’Brien.
The Panel also reviewed the settlement documents between Respondents and the
Settled Claimants, considered the amount of payments made to any party, and
considered other relevant terms and conditions of the settlement. The Panel noted that
settlement was not conditioned on the Settled Claimants not opposing the request for
expungement. The Panel also noted that O’Brien did not contribute to the settlement
amounts. The Panel further noted that there are no settlement documents to review for
the claims of the Withdrawn Claimants.
In recommending expungement, the Panel relied upon the testimony of O’Brien, the
Remaining Claimants and the exhibits entered into evidence at the hearing.
The parties have agreed that the Award in this matter may be executed in counterpart
copies or that a handwritten, signed Award may be entered.
AWARD
After considering the pleadings, the testimony and evidence presented at the hearing,
and the post-hearing submissions, the Panel has decided in full and final resolution of
Award Page 6 of 13
the issues submitted for determination as follows:
1. RJA is liable for and shall pay to Patricia Harrison Adams the following:
a. The amount of $120,096.00 in compensatory damages; and
b. Interest on the amount of $120,096.00 at the rate of 6% per annum from
the dates of service of the Award until the date the amount of $120,096.00
is paid in full.
2. RJA is liable for and shall pay to Richard Beach the following:
is paid in full.
3. RJA is liable for and shall pay to Joseph and Susan Cage the following:
is paid in full.
4. RJA is liable for and shall pay to the Joe Cage IRA the following:
is paid in full.
5. RJA is liable for and shall pay to Susan Cage IRA the following:
b. Interest on the amount of $34,914.75 at the rate of 6% per annum from the
dates of service of the Award until the date the amount of $34,914.75 is paid
in full.
6. RJA is liable for and shall pay to Michael Cage, Jr. the following:
dates of service of the Award until the date the amount of $217,210.40 is paid
in full.
7. RJA is liable for and shall pay to the Michele McDonald Trust FBO Jordan
Caroline Cage, Michael Cage, Trustee the following:
is paid in full.
8. RJA is liable for and shall pay to the Michele McDonald Trust FBO Taylor Virginia
Cage, Michael Cage, Trustee the following:
Award Page 7 of 13
is paid in full.
9. RJA is liable for and shall pay to Christian Service Program Institute the
following:
is paid in full.
10. RJA is liable for and shall pay to Galilee Baptist Church the following:
is paid in full.
11. RJA is liable for and shall pay to Jerald Harper 401k the following:
is paid in full.
12. RJA is liable for and shall pay to John Hayter 401k the following:
is paid in full.
13. RJA is liable for and shall pay to Nina Hayter 401k the following:
dates of service of the Award until the date the amount of $6,867.75 is
paid in full.
14. RJA is liable for and shall pay to Nina Hayter IRA the following:
dates of service of the Award until the date the amount of $4,251.00 is
paid in full.
15. RJA is liable for and shall pay to Elizabeth Hennigan the following:
is paid in full.
16. RJA is liable for and shall pay to Dorothy McClamroch Family Limited
Partnership - David R. McClamroch, General Partner the following:
Award Page 8 of 13

is paid in full.
17. RJA is liable for and shall pay to J.R. and Elizabeth Maddox the following:
is paid in full.
18. RJA is liable for and shall pay to Bob Pettitt, Jr. the following:
is paid in full.
19. RJA is liable for and shall pay to Paul G. Pettitt Trust, Paul Pettitt, Trustee the
following:
is paid in full.
20. RJA is liable for and shall pay to Charles C. Pettitt Trust, Charles Pettitt, Trustee
the following:
is paid in full.
21. RJA is liable for and shall pay to Richard E. Pettitt Trust, Bob Pettitt, Jr., Trustee
the following:
is paid in full.
22. RJA is liable for and shall pay to Roland Toups the following:
is paid in full.
23. RJA is liable for and shall pay to Tracy Toups the following:
is paid in full.
Award Page 9 of 13
24. RJA is liable for and shall pay to Brenda Viselli the following:
is paid in full.
25. RJA is liable for and shall pay to Rory White IRA the following:
is paid in full.
26. RJA is liable for and shall pay to Pamela White IRA the following:
is paid in full.
27. RJA is liable for and shall pay to David Wilkins the following:
is paid in full.
28. RJA is liable for and shall pay to Randall Fish as Trustee of the Roy and Ann
Fish Family Trust the following:
is paid in full.
29. RJA is liable for and shall pay to Christian Harrison the following:
is paid in full.
30. RJA is liable for and shall pay to Remaining Claimants the amount of
$140,000.00 in expert witness fees.
$25,000.00 in costs and travel expenses for Remaining Claimants’
counsel.
$750.00 as reimbursement for the non-refundable portion of the claim
filing fee previously paid by Remaining Claimants to FINRA Office of
Dispute Resolution.
Award Page 10 of 13
33. Remaining Claimants’ claims against O’Brien are denied in their entirety.
34. The Panel recommends the expungement of all references to the above-
captioned arbitration, occurrence number 1961510, from registration records
maintained by the Central Registration Depository (“CRD”), for Respondent
Thomas Whitmeyer O'Brien (CRD# 2282208), with the understanding that,
pursuant to Notice to Members 04-16, Respondent Thomas Whitmeyer O'Brien
must obtain confirmation from a court of competent jurisdiction before the CRD
will execute the expungement directive.
Unless specifically waived in writing by FINRA, parties seeking judicial

confirmation of an arbitration award containing expungement relief must name
FINRA as an additional party and serve FINRA with all appropriate documents.
Pursuant to Rule 12805 of the Code, the Panel has made the following Rule
2080 affirmative findings of fact:
The claim, allegation, or information is factually impossible or clearly

erroneous.
The registered person was not involved in the alleged investment-related

sales practice violation, forgery, theft, misappropriation, or conversion of
funds.
The Panel has made the above Rule 2080 findings based on the following
reasons:
As Branch Manager, O'Brien had no meaningful and direct contact with

Claimants as to their investments, risk discussions and other matters
involving their accounts. His branch had over 11,000 accounts and Claimants
were not an easily verifiable and homogeneous group like at the evidentiary
hearing. The tools available to him as a manager were insufficient for him to
note the excessive levels of concentration in Claimants’ accounts and he
justifiably relied upon his operations manager under delegated authority and
Claimants to bring matters to his attention. Although O’Brien was not the
financial advisor assigned to Claimants’ accounts, he did take steps to inform
his brokers to be mindful of over-concentration in the oil and gas sector. Also,
letters were sent to Claimants concerning their investment objectives and risk
tolerances and Claimants did not respond to the correspondence.
35. Any and all claims for relief not specifically addressed herein, including
Remaining Claimants’ request for punitive damages and the parties’ requests for
attorneys’ fees, are denied.
FEES
Pursuant to the Code, the following fees are assessed:

Award Page 11 of 13
Filing Fees
FINRA Office of Dispute Resolution assessed a filing fee* for each claim:
Initial Claim Filing Fee =$ 2,250.00
*The filing fee is made up of a non-refundable and a refundable portion.
Member Fees
Member fees are assessed to each member firm that is a party in these proceedings or
to the member firm(s) that employed the associated person(s) at the time of the event(s)
giving rise to the dispute. Accordingly, as a party, RJA is assessed the following:
Member Surcharge =$ 3,600.00

Member Process Fee =$ 6,800.00
Postponement Fees
Postponements granted during these proceedings for which fees were assessed or
waived:
April 15-19, 2019, postponement by Claimants and Respondents =WAIVED

June 18, 2019, postponement by the parties =WAIVED
Contested Motion for Issuance of Subpoena Fee

Fees apply for each decision on a contested motion for the issuance of a subpoena.
One (1) decision on a contested motion for the issuance of a subpoena

with one arbitrator @ $250.00 =$250.00
Total Contested Motion for Issuance of Subpoena Fee =$250.00
The Panel has assessed $250.00 of the contested motion for issuance of subpoenas
fees to RJA.
Hearing Session Fees and Assessments

The Panel has assessed hearing session fees for each session conducted. A session is
any meeting between the parties and the arbitrator(s), including a pre-hearing
conference with the arbitrator(s), that lasts four (4) hours or less. Fees associated with
these proceedings are:
Two (2) pre-hearing sessions with the Panel @ $1,500.00/session =$3,000.00

Pre-hearing conferences: March 27, 2018 1 session
April 5, 2018 1 session
Seventy-Three (73) hearing sessions @ $1,500.00/session =$109,500.00

Hearing Dates: May 13, 2019 2 sessions
May 14, 2019 2 sessions
Award Page 12 of 13

June 17, 2019 2 sessions
June 21, 2019 1 session
July 23, 2019 2 sessions
August 19, 2019 2 sessions
______________________________________________________________________
Total Hearing Session Fees =$112,500.00
The Panel has assessed $1,500.00 of the hearing session fees jointly and severally to
Claimants.
The Panel has assessed $111,000.00 of the hearing session fees to RJA.
All balances are payable to FINRA Office of Dispute Resolution and are due upon
receipt.
Award Page 13 of 13
ARBITRATION PANEL
John P. Cullem - Public Arbitrator, Presiding Chairperson

Langfred W. White - Public Arbitrator
Stuart K. Furman - Public Arbitrator
I, the undersigned Arbitrator, do hereby affirm that I am the individual described herein
and who executed this instrument which is my award.
Concurring Arbitrators' Signatures
John P. Cullem 10/25/2019

John P. Cullem Signature Date
Public Arbitrator, Presiding Chairperson
Langfred W. White 10/25/2019

Langfred W. White Signature Date
Public Arbitrator
Stuart K. Furman 10/25/2019

Stuart K. Furman Signature Date
Public Arbitrator
October 28, 2019
Date of Service (For FINRA Office of Dispute Resolution office use only)

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Award

FINRA Office of Dispute Resolution

In the Matter of the Arbitration Between:

Claimants Case Number: 17-02973

Respondents Hearing Site: Shreveport, Louisiana

Hereinafter, Original Claimants, First Amended Claimants and Second Amended

Hereinafter, RJA and O’Brien are collectively referred to as “Respondents.”

Statement of Claim filed on or about: November 3, 2017.

Statement of Answer filed by Respondents on or about: June 4, 2018.

Unless specifically admitted in the Statement of Answer, Respondents denied the

In the Statement of Answer, Respondents requested:

OTHER ISSUES CONSIDERED AND DECIDED

The Panel reviewed the BrokerCheck® Report for O’Brien.

the issues submitted for determination as follows:

b. Interest on the amount of $336,468.80 at the rate of 6% per annum from

Unless specifically waived in writing by FINRA, parties seeking judicial

The claim, allegation, or information is factually impossible or clearly

The registered person was not involved in the alleged investment-related

As Branch Manager, O'Brien had no meaningful and direct contact with

Pursuant to the Code, the following fees are assessed:

Initial Claim Filing Fee =$ 2,250.00

*The filing fee is made up of a non-refundable and a refundable portion.

Member Surcharge =$ 3,600.00

April 15-19, 2019, postponement by Claimants and Respondents =WAIVED

Contested Motion for Issuance of Subpoena Fee

One (1) decision on a contested motion for the issuance of a subpoena

Total Contested Motion for Issuance of Subpoena Fee =$250.00

Hearing Session Fees and Assessments

Two (2) pre-hearing sessions with the Panel @ $1,500.00/session =$3,000.00

Seventy-Three (73) hearing sessions @ $1,500.00/session =$109,500.00

May 20, 2019 3 sessions

John P. Cullem - Public Arbitrator, Presiding Chairperson

Concurring Arbitrators' Signatures

John P. Cullem 10/25/2019

Langfred W. White 10/25/2019

Stuart K. Furman 10/25/2019

October 28, 2019

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