MM5005

People in Organization

Emotional Intelligence (EQ)

By:
Raynaldo Tantawi Swardi 29118325
Moehamad Khahfi 29118533
Muhammad Arif Wicaksono 29118450
Jesslyn Grimonia 29118437
Annisa Setiawati Soemodinoto 29118301
Alfa Naufallianto 29118508

DEFINITION
- Peter Salovey and John D. Mayer coined the term ‘Emotional Intelligence’ in 1990
describing it as “a form of social intelligence that involves the ability to monitor one’s
own and others’ feelings and emotions, to discriminate among them, and to use this
information to guide one’s thinking and action”. (emotionalintelligencecourse.com,
diakses 16 Januari 2019)

- Emotional Intelligence (EQ) is defined as the ability to identify, assess, and control one’s
own emotions, the emotions of others, and that of groups. (learning-theories.com, diakses
16 Januari 2019)

- Based on Mike Poskey (president of ZERORISK HR, Inc.,) EQ is defined as a set of

competencies demonstrating the ability one has to recognize his or her behaviors, moods,
and impulses, and to manage them best according to the situation. (irmi.com, diakses 16
Januari 2019)

- Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to

understand, use, and manage your own emotions in positive ways to relieve stress,
communicate effectively, empathize with others, overcome challenges and defuse
conflict. (helpguide.org, diakses 16 januari 2019)

- Psychologists Peter Salovey and John D. Mayer, two of the leading researchers on the
topic, define emotional intelligence as the ability to recognize and understand emotions in
oneself and others. This ability also involves utilizing this emotional understanding to
make decisions, solve problems, and communicate with others. (verywellmind.com,
diakses 16 Januari 2019)

DETAILS
In his books, Emotional Intelligence: Why It Can Matter More than IQ and Working With
Emotional Intelligence, Daniel Goleman presents five categories of emotional intelligence. To
hire candidates who will thrive in your workplace, look for those who have a handle on these
five pillars.
 1. Self-awareness: If a person has a healthy sense of self-awareness, he understands his
own strengths and weaknesses, as well as how his actions affect others. A person who is
self-aware is usually better able to handle and learn from constructive criticism than one
who is not.
2. Self-regulation: A person with a high EQ can maturely reveal her emotions and exercise
restraint when needed. Instead of squelching her feelings, she expresses them with
restraint and control.
3. Motivation: Emotionally intelligent people are self-motivated. They're not motivated
simply by money or a title. They are usually resilient and optimistic when they encounter
disappointment and driven by an inner ambition.
4. Empathy: A person who has empathy has compassion and an understanding of human
nature that allows him to connect with other people on an emotional level. The ability to
empathize allows a person to provide great service and respond genuinely to others’
concerns.
5. People skills: People who are emotionally intelligent are able to build rapport and trust
quickly with others on their teams. They avoid power struggles and backstabbing. They
usually enjoy other people and have the respect of others around them. (entrepeneur.com,
16 Januari 2019)

The Five Component of Emotional Intelligent

A Framework of Emotional
Competencies
Source : eiconsortium.org, diakses 16 Januari 2019.
Self-awareness. Self-awareness refers to having a deep understanding of one’s own emotions as
well as strengths, weaknesses, values, and motives. Self-aware people are better able to listen to
their emotional responses to specific situations and to use this awareness as conscious
information.

Self-management. This represents how well we control or redirect our internal states, impulses,
and resources. It includes keeping disruptive impulses in check, displaying honesty and integrity,
being flexible in times of change, maintaining the drive to perform well and seize opportunities,
and remaining optimistic even after failure. Self-management involves an inner conversation that
guides our behavior.

Social awareness. Social awareness is mainly about empathy—having understanding and

sensitivity to the feelings, thoughts, and situations of others. This includes understanding another
person’s situation, experiencing the other person’s emotions, and knowing their needs even
though unstated. Social awareness extends beyond empathy to include being organizationally
aware, such as sensing office politics and understanding social networks.

Relationship management. This dimension of EI refers to managing other people’s emotions. It

is linked to a wide variety of practices, such as inspiring others,- influencing people’s beliefs and
feelings, developing others’ capabilities, managing change, resolving conflict, cultivating
relationships, and supporting teamwork and collaboration. These activities also require effective
emotional expression—intentionally communicating emotions to others, usually to influence
their emotions and behavior. (McShane, 2008)

WHY WE NEED IT
Some of the reasons why emotional intelligence can be the key to workplace success:
- Emotional intelligence can lead to better business decisions
- Emotionally intelligent employees are more likely to keep their cool under pressure
- Those with high EQ are better at resolving conflicts
 - Emotionally intelligent leaders tend to have greater empathy
- Employees with high EQs are more likely to listen, reflect, and respond to constructive
criticism (verywellmind.com, diakses 16 Januari 2019)

WHAT HAPPENED IF WE DON’T HAVE IT

To ignore any or all of these elements leads to selfish behavior that results in isolation. No
organization or individual can afford to or even survive in isolation. (verywellmind.com, diakses
16 Januari 2019)

LOW EMOTIONAL INTELLIGENCE CAN CAUSE :

1) Getting in Lots of Arguments
2) Not Understanding How Others Feel
3) Thinking That Other People Are Overly Sensitive
4) Refusing to listen to other points of view.
5) Blaming other for mistakes
6) An Inability to Cope With Emotionally-Charged Situations
7) Sudden Emotional Outbursts
8) Difficulty Maintaining Friendships
9) Lack of Empathy
(verywellmind.com, diakses 16 Januari 2019)

HOW TO IMPROVE

Emotional intelligence is associated with conscientiousness and other personality traits. EI can
also be learned to some extent, to develop EI there’s a training program on emotional
intelligence. A recent study reported that business students scored higher on emotional
intelligence after taking an undergraduate interpersonal skills course. Although training helps, a
more effective way to improve EI is through personal coaching, plenty of practice, and frequent
feedback. EI also increases with age; it is part of the process called maturity. Overall, emotional
intelligence offers considerable potential, but we also have a lot to learn about its measurement
and effects on people in the workplace.

(McShane, 2008) Organizational Behavior 4th Edition (Steven L. McShane, Mary Ann Von
Glinow 2008)

DEFINITION, KEY ELEMENTS

● Organizational EQ is best defined as "the ability to recognize the organization’s and

other people's emotions, to discriminate between different feelings and label them
appropriately, and to use emotional information to guide thinking and behavior."

Self-awareness means having realistic self-confidence and knowing when to rely on individual
views versus the team, as well as knowing what kinds of things set individuals off. Self-
management requires you to keep those emotions in check and let others know what's wrong and
provide a solution. When you are truly listening and can pick up on visual and verbal cues others
are giving, you have the tools to act with empathy. Effective communication and being a team-
oriented individual will help you with relationship management. (devdigital.com, Diakses 16
Januari 2019)

References:

Websites:

(http://www.emotionalintelligencecourse.com/history-of-eq/)
(https://www.learning-theories.com/emotional-intelligence-goleman.html)
(https://www.irmi.com/articles/expert-commentary/emotional-intelligence-in-the-workplace)
(https://www.helpguide.org/articles/mental-health/emotional-intelligence-eq.htm)
(https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713)
(https://www.entrepreneur.com/article/245755)
(http://www.eiconsortium.org/pdf/an_ei_based_theory_of_performance.pdf, 2001.)
(https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713)
(https://www.verywellmind.com/signs-of-low-emotional-intelligence-2795958)
(https://www.devdigital.com/blog/business/what-is-your-organizations-eq)
(http://www.e-russell.com/images/Primal_leadership.pdf)
(https://static1.squarespace.com/static/55ccef2ae4b0fc9c2b64f3a1/t/59d3a679f5e231a84bc17036
/1507042940877/Resonant+Leadership+Slides+8-27-17.pdf)

Book:

Organizational Behavior 4th Edition (Steven L. McShane, Mary Ann Von Glinow 2008