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    Problem Solving Techniques: Outline

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    zxcd
    The document outlines techniques for problem solving including: 1. Defining problems as opportunities and clearly understanding the nature of the problem through clarifying unclear issues, identifying unknown causes, and determining required actions. 2. Gathering verbal and non-verbal data to define the problem by identifying facts, opinions, ideas, and using group discussion techniques. 3. Identifying causes through investigation, research, and using tools like matrix diagrams; and identifying corrective actions through decision making, research, and effective communication.

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    Problem Solving Techniques: Outline

    Uploaded by

    zxcd
    35 views2 pages
    The document outlines techniques for problem solving including: 1. Defining problems as opportunities and clearly understanding the nature of the problem through clarifying unclear issues, identifying unknown causes, and determining required actions. 2. Gathering verbal and non-verbal data to define the problem by identifying facts, opinions, ideas, and using group discussion techniques. 3. Identifying causes through investigation, research, and using tools like matrix diagrams; and identifying corrective actions through decision making, research, and effective communication.

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    analtical

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    analtical

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    The document outlines techniques for problem solving including: 1. Defining problems as opportunities and clearly understanding the nature of the problem through clarifying unclear issues, identifying unknown causes, and determining required actions. 2. Gathering verbal and non-verbal data to define the problem by identifying facts, opinions, ideas, and using group discussion techniques. 3. Identifying causes through investigation, research, and using tools like matrix diagrams; and identifying corrective actions through decision making, research, and effective communication.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    35 views2 pages

    Problem Solving Techniques: Outline

    Uploaded by

    zxcd
    The document outlines techniques for problem solving including: 1. Defining problems as opportunities and clearly understanding the nature of the problem through clarifying unclear issues, identifying unknown causes, and determining required actions. 2. Gathering verbal and non-verbal data to define the problem by identifying facts, opinions, ideas, and using group discussion techniques. 3. Identifying causes through investigation, research, and using tools like matrix diagrams; and identifying corrective actions through decision making, research, and effective communication.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    PROBLEM SOLVING TECHNIQUES

    Outline
    Brief overview about problem solving process

    Problems to be addressed as opportunities

    Defining the problem

    Behavioral aspects of problem

    Advocacy
    Questioning techniques
    Listening and flexibility
    Adaptability
    Formal / informal communication techniques

    Making understand the problem using 3 stage approach

    1. Problem is unclear
    2. Problem is clear but cause not known
    3. Problem and cause are known but required action is unknown

    Developing skills for selection of right tool for identifying the problem

    Obtaining the verbal and non verbal data to define the problem

    Identification of facts
    Opinions
    Ideas
    Using group discussion techniques

    Practical case study for defining the problem

    Identification of causes

    Behavioral aspects coverage

    Investigation approach
    Does research techniques
    Responding with effective communication
    Analytical thinking
    Selection of tool for identifying causes using relations diagram / matrix
    diagrams
    Systematically organizes the parts of a problem or situation
    Demonstrates an understanding of how problems are related and
    interact in order to create an outcome
    Identifies parameters or considerations for decision making
    Gathers relevant information to resolve a problem or issue

    Identification of corrective actions

    Behavioral aspects coverage

    Decision making skills


    Professional behavior for responding
    Commitment showcasing
    Positive thinking
    Sharing learning with team
    Self confidence
    Does research techniques
    Responding with effective communication

    Identification of strategies and activities for action planning using Tree


    Diagram / Arrow Diagram / PDCP Chart / Process Map / Time & Motion Study

    Interpreting analytical results

    Makes decisions based on an objective analysis

    Practical case study for developing corrective action report

    Real case study execution

    Group activity

    Development of problem statement


    Documentation of analysis
    Documentation of corrective action planner
    Presentation

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