PERSONAL IN CHARGE

U.P.A : LAUNDRY DEPARTMENT

CLASS : DIK III/5A, DIK III/3A, DIK III/2A & DIKIII/1A

WEEK : IX

PERIOD : November 12th – November 16th, 2018

T.O.D : 1. Ade Chandra Ramadani, A.Md.Par.

2. M Taslim, S.Pd, M.Pd
3. DaniHadian, S.E
4. Riki Nelson, M. Pd

MANAGERS : 1. Room Division Manager : Henny Tyastine (DIK III/5A)

Irwansyah (DIK III/5A)

2. Duty Manager : Aldrian Eka Cahya (DIK III/5A)

Nursari Rahmatullah (DIK III/5A)

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3. Human Resource Manager : Yeyen Handita (DIK III/5A)
Rizki Amelia (DIK III/5A)

4. Training Manager : Angie Iqlima Putri (DIK III/5A)

Dana Rizky Fauzi (DIK III/5A)

5. Front Office Manager :Ahmad Bana M (DIK III/5A)

Frans Horman Purba (DIK III/5A)
Kemas Ali Akbar (DIK III/5A)
M. Arya Rangga (DIK III/5A)

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 6. Chief Cashier :Destri Ramadayanti (DIK III/5A)
Nabila Anggraini (DIK III/5A)

7. Executive Housekeeper :Aditya Kurnia Putra (DIK III/5A)

Elba Masniar (DIK III/5A)
M. Alrizqi Arfani (DIK III/5A)
Mutiara (DIK III/5A)
Rio Tri Saputra (DIK III/5A)

7. Laundry Manager :Mareta Dwiani (DIK III/5A)

Try Oktariansyah (DIK III/5A)
Yoga Meidy (DIK III/5A)

SUPERVISORS : 1. Amir Syarifudin (DIK III/3A)

2. Intan Permata Erinda V (DIK III/3A)

3. Rhevanza (DIK III/3A)

BASIC SENIOR : 1. Aptriani Tirmizi (DIK III/2A)

2.Parlin Tua Saragih (DIK III/2A)

3.Peggy Laska Amanda (DIK III/2A)

4.Suci Mahera (DIK III/2A)

BASIC JUNIOR : 1. Anggi Eka P (DIK III/1A)

2. M. Nopri Wijaya (DIK III/1A)

3. Tiara Malinda (DIK III/1A)
 WORKING PROGRAMME

 PROGRAMME:
1. Practicing about how to Receive Guest Linen and In House Laundry, how to Spotting
Linen.
2. Explanation all Chemicals and Flow of Chart Laundry.
3. Supervise daily operation
4. Discuss and do Beauty Class.

 DESCRIPTION:
Procedure how to receive Guest Linen:
1. Guests who wants to wash their clothes to the Laundry can be through:
a. Contacting Order Taker Section.
b. Hanging Laundry Service at the door.
c. Informing the Room Attendant or Floor Captain.
2. Information that has been received by Crafts will be notified to the Valet.
3. After Receiving the information, Valet go to the Guest Room.
4. Arriving in the Guest Room, Valet knock the door until 3 times with mentionin His
Identity.
5. If the door is opened by the guest, greet them and tell your needs.
6. Ask permission to Guest to check the laundry.
7. After Check and Laundry List already filled, put the Linen into the Laundry Bag with the
Laundry List.
8. Come out of the Guest Room and say thankyou.
9. Close the door slowly, put Laundry Bag to Laundry Trolley if you carry it.
10. Bring the Laundry to the Laundry Room and give it to the Laundry Crafts.

The Form Used in Laundry is:

1. Laundry Receiving List.
2. Cash Receipt.
3. Laundry issues.
4. Summary of Sales.
5. Guest Bill.
Flow of Chart Laundry:
 Receiving : Received Dirty Linen.
 Checking : Check the Linen there is damage or not.
 Marking : Give mark to the Linen in order to not lost or confused.
 Shorting : Separation of Linen (Type, Level of Dirtiness, and color).
 Spotting : Stain removal on linen.
 Washing : Procces wash the linen.
 Rinsing : Procces Rinse the linen.
 Extracting : Water reduction from 100% to 5%.
 Drying : Water reduction from 5% to 0%.
 Ironing : Procces iron the linen
 Folding : Procces fold the linen.
 Packing : Pack the clean linen.
 Storing : Linen storage before taking
 Billing : Payment process.

Laundry Chemicals:
 Detergent : Clean Linen.
 Bleach : Whiten Linen.
 Sour Neutralizer : Neutralize water PH.
 Stratch : Maintain linen stiffness.
 Fabric Brighteness : Helps maintain brightness and brilliance.
 Alkalis : Helps tie the dirt on the linen.
 Tar Go : For the crayon stains.
 Ink Go : For the ink stains.
 Oil go : For the oil stains
 Rust Go : For the rust stains.

 OBJECTIVE
1. All Crafts should be able to receive Guest Linen and In House Laundry.
2. All Crafts must have knowledge about all Chemicals and Flow of Chart Laundry.
3. All Crafts must GRADES (Greeting, Grooming, Respect, Attitude, Discipline, Eagerness to
Serve, English, and Smile)
4. All Crafts must know about how to grooming well.
 WORKING ACTIVITIES

Monday 07.00 – 08.00 Opening Briefing with All Basic Juniors, Basic Seniors,
October29th, Supervisors, Manager and Teacher on Duty. Preparing all
10.00 – 11.00
2018 equipment, material, forms and chemicalswhich we are needed
for all operational and open inventory,
explainingworkingprogramme.

08.00 – 09.00 Introducing and explaining about Laundry department and Flow
of Chart Laundry.
11.00 – 12.00

Practicing about How to Receive from Laundry Guest.

09.00 – 10.00
12.00 – 13.00

10.00 – 11.00 Supervisors will giving more knowledge and explaining about
laundry.
13.00 – 14.00

11.00 – 12.00
Break, Rechecking All Crafts Work Done by Supervisors.
14.00 – 15.00

12.00 – 13.00 Evaluate and reviewing all knowledge that has been given.
15.00 – 16.00

13.00 – 14.00 Cleaning Laundry Area Tidy All Form, Material, and Chemicals,
Turn Off All Equipment.
16.00 – 17.00

14.00 – 15.00 Closing Briefing

17.00 – 18.00

Tuesday
October 30th, 07.00 – 08.00 Opening Briefing with All Basic Juniors, Basic Seniors,
Supervisors, Manager and Teacher on Duty. Preparing all
2018 10.00 – 11.00 equipment, material, forms and chemicalswhich we are needed
for all operational and open inventory,
explainingworkingprogramme.

08.00 – 09.00
Introducing and explaining about Chemical in Laundry.
11.00 – 12.00
 09.00 – 10.00
Practicing about How to Receive from Laundry Guest.
12.00 – 13.00

Supervisors will giving more knowledge and explaining about

10.00 – 11.00
laundry.
13.00 – 14.00

11.00 – 12.00 Break, Rechecking All Crafts Work Done by Supervisors.

14.00 – 15.00

12.00 – 13.00
Evaluate and reviewing all knowledge that has been given.
15.00 – 16.00

Cleaning Laundry Area Tidy All Form, Material, and Chemicals,

13.00 – 14.00 Turn Off All Equipment.
16.00 – 17.00

14.00 – 15.00 Closing Briefing

17.00 – 18.00

Wednesday Opening Briefing with All basic junior, basic senior, Supervisors,
October 31th, 07.00 – 08.00 Manager, and Teacher on Duty. Preparing All Equipment,
2018 Material, Form, and Chemicals which are needed for All
10.00 – 11.00
Operational, Explaning Working Programme.

08.00 – 09.00 Reviewing Knowledge about all chemicals in laundry and Flow
of Chart
11.00 – 12.00

09.00 – 10.00 Practicing about spotting laundry.

12.00 – 13.00

10.00 – 11.00 Break, Rechecking All Crafts work done by Supervisors.

13.00 – 14.00

11.00 – 12.00 Supervisors will giving more knowledge and explaining about
laundry.
14.00 – 15.00

12.00 – 13.00 Evaluate and reviewing all knowledge that has been given.
 15.00 – 16.00

13.00 – 14.00 Cleaning Laundry area, tidy All Form, Material and Chemicals,
16.00 – 17.00 turn off all Equipment.

14.00 – 15.00 Closing briefing.

17.00 – 18.00

Thursday
Octoberr 1st, 07.00 – 08.00 Opening Briefing with All Basic Juniors, Basic
2018 10.00 – 11.00 Seniors,Supervisors, Manager, and Teacher on Duty. Preparing
all equipment, material, forms and chemicalswhich we are needed
for all operational and open inventory,
explainingworkingprogramme.
08.00 – 09.00 Introducing and explaining about Laundry Form.
11.00 – 12.00

09.00 – 10.00 Practicing about Laundry Form.

12.00 – 13.00

10.00 – 11.00
Break, Rechecking All Crafts work done by Supervisors.
13.00 – 14.00

11.00 – 12.00 Supervisors will giving more knowledge and explaining about
14.00 – 15.00 laundry.

12.00 – 13.00
Evaluate and reviewing all knowledge that has been given.
15.00 – 16.00

13.00 – 14.00
Cleaning Laundry area, tidy All Form, Material and Chemicals,
16.00 – 17.00 turn off all Equipment

14.00 – 15.00
Closing briefing.
17.00 – 18.00

Friday
November 2nd, 07.00 – 08.00 Opening Briefing with All basic junior, basic senior,Supervisors,
2018 10.00 – 11.00 Manager, and Teacher on Duty. Preparing All Equipment,
Material, Form, and Chemicals which are needed for All
Operational, Explaning Working Programme.
08.00 – 09.00
Test Knowledge with Supervisors.
11.00 – 12.00

09.00 – 10.00 Finishing all the laundry

12.00 – 13.00

10.00 – 11.00
Break.
13.00 – 14.00

11.00 – 12.00
Evaluation and Riviewing All Knowledge that has been given.
14.00 – 15.00

12.00 – 13.00
Clean All Materials, Equipment and Laundry Area, Closing
15.00 – 16.00 Inventory and Handling Over.

13.00 – 14.00
16.00 – 17.00 Make Sure Laundry Area is Clean.

14.00 – 15.00
Closing Briefing.
17.00 – 18.00
 WORKING SCHEDULE

U.P.A : LAUNDRY DEPARTMENT

PERIODE : November 12th – November 16th, 2018

CLASS : DIK III/5A, DIK III/3A, DIK III/2A,DIK III/1A

NAME CLASS LEVEL MON TUE WED THU FRI

Mareta Dwiani DIK III/5A MANAGER M
Try Oktariansyah DIK III/5A MANAGER M
Yoga Meidy DIK III/5A MANAGER M

Amir Syarifudin DIK III/3A SUPERVISOR MD M M MD M

Intan Permata Erinda V DIK III/3A SUPERVISOR M M MD MD M
Rhevanza DIK III/3A SUPERVISOR M MD MD M M

Aptriani Tarmizi DIK III/2A BASIC SENIOR MD M M MD M

Parlin Tua Saragih DIK III/2A BASIC SENIOR MD MD M M M
Peggy Laska Amanda DIK III/2A BASIC SENIOR M M MD MD M
Suci Mahera DIK III/2A BASIC SENIOR M MD MD M M

Anggi Eka DIK III/1A BASIC JUNIOR MD M M MD M

M. Nopri Wijaya DIK III/1A BASIC SENIOR M MD MD M M
Tiara Malinda DIK III/1A BASIC SENIOR MD MD M M M
REMARKS: - Come on time and well groom.

- Bring All Grooming Kit and Stationary Kit.

- Do not wear accessories.

MORNING: 07.00 a.m – 15.00 p.m

AFTERNOON: 10.00 a.m – 18.00 p.m

Prepared by, Approved by

Intan Permata E Henny Tyastine

Laundry Supervisor Room Divison Manager

 FORMAT PENILAIAN

FORMAT PENILAIAN
NO NAMA
SKILL KNOWLEDGE ATITUDE

1
Aptriani Tarmizi

2
Parlin Tua Saragih

3
Peggy Laska Amanda

4
Suci Mahera

5
Anggi Eka

6
M. Nopri Wijaya

7.
Tiara Malinda

Keterangan : 1. A = Amatbaik

2. B = Baik

3. C = Cukup

4. D = Kurang

5. E = Sangatkurang

Prepared by, Approved by

Intan Permata E Henny Tyastine

Laundry Supervisor Room Divison Manager