DATA SHEET

FortiVoice™ Phone System Capacities

Enterprise System Capacity

FVE-VM100/ FVE-VM200/ FVE-VM500/ FVE-VM1000/ FVE-VM2000/ FVE-VM3000/
FVE-100E FVE-200E FVE-300E FVE-500E FVE-1000E FVE-2000E FVE-3000E FVE-VM5000 FVE-VM10000 FVE-VM50000
System
Network interfaces 20 30 30 30 50 80 80 80 80 80
SNMP users 5 5 5 5 10 16 16 16 16 16
SNMP hosts 5 5 5 5 10 16 16 16 16 16
Alert email addresses 5 5 5 5 5 5 5 5 5 5
System reminders 5 8 10 10 15 20 20 20 20 50

Profiles
SIP profiles 20 25 30 30 60 100 100 100 100 100
Office peers 110 212 315 525 1050 2100 3150 5200 10300 51000
VoIP trunks 16 24 30 50 100 200 300 500 1000 3000
Schedules 10 15 20 20 60 100 100 100 100 250
Phone profiles 30 50 75 75 200 400 400 400 400 400
Location profiles 10 15 20 25 50 100 150 150 150 200
Recording rules 20 30 40 40 60 100 100 100 100 100
Managed gateways 5 5 10 10 25 50 50 100 100 200
Managed branches 0 0 10 10 20 40 40 80 80 200

Call Routing
Auto attendants 10 15 20 20 60 100 100 100 100 200
Auto attendant files 50 60 75 75 200 400 400 400 400 400
Music on hold files 10 10 10 10 30 50 50 50 50 50
Inbound dial rules 20 30 50 50 75 100 100 100 100 200
DID inbound rules 10 15 20 20 60 100 100 100 100 200
Virtual numbers 20 30 40 40 60 100 100 100 100 200
Caller ID routing 10 15 20 20 60 100 100 100 200 400
Outbound dialing rules 20 30 50 50 75 100 100 100 100 200

Extensions
Extensions 100 200 300 500 1000 2000 3000 5000 10000 50000
Auxiliary extensions 3 3 5 5 5 5 5 16 16 16
Departments 10 15 20 20 30 50 50 50 50 200
Account codes 20 30 50 50 100 150 150 150 150 150
Speed dials 100 200 200 200 400 400 400 400 400 400

Groups
User privileges 10 15 20 20 60 100 100 100 100 100
Extension groups 20 30 40 40 60 100 100 100 100 200
Ring groups 15 20 20 30 60 120 200 200 200 400
Pickup groups 50 80 100 100 200 400 400 400 400 400
Paging groups 5 8 10 10 15 30 30 30 100 300

Features
Conference bridge 8 10 12 12 20 50 50 50 50 100
Fax accounts 10 15 20 20 60 100 150 150 150 200
Call queues 5 10 15 15 30 50 50 50 50 100

Calls
Concurrent calls 30 32 60 110 150 300 450 800 1500 2000
FortiVoice Release 5.3.21
DATA SHEET | FortiVoice™ Phone System Capacities

SMB System Capacity Gateway System Capacity

FVE-20E FVE-VM50/FVE-50E FVE-GO08 FVE-GS16 FVE-GT01 FVE-GT02

System System
Network interfaces 2 2 Network interfaces – – – –
SNMP users 2 2 SNMP users – – – –
SNMP hosts 2 2 SNMP hosts – – – –
Alert email addresses 5 5 Alert email addresses 5 5 5 5
System reminders – – System reminders – – – –

Profiles Profiles
SIP profiles 10 10 SIP profiles 10 10 10 10
Office peers 23 55 Office peers – – – –
VoIP trunks 4 8 VoIP trunks 8 16 30 60
Schedules 5 5 Schedules – – – –
Phone profiles 10 10 Dial plan mappings 8 16 – –
Location profiles 5 5 Phone profiles – – – –
Recording rules – – Location profiles – – – –

Call Routing Recording rules – – – –

Auto attendants 5 5 Call Routing

Auto attendant files 20 20 Auto attendants – – – –
Music on hold files 5 5 Auto attendant files – – – –
Inbound dial rules 10 10 Music on hold files – – – –
DID inbound rules 5 5 Inbound dial rules – – – –
Virtual numbers 5 5 DID inbound rules – – – –
Caller ID routing 5 5 Virtual numbers – – – –
Outbound dialing rules 10 10 Caller ID routing – – – –

Extensions Outbound dialing rules – – – –

Extensions 20 50 Extensions
Auxiliary extensions 3 3 Extensions – 16 0 0
Departments – – Auxiliary extensions – – – –
Account codes 10 10 Departments – – – –
Speed dials 100 100 Account codes – – – –

Groups Speed dials – – – –

User privileges 5 5 Groups

Extension groups 5 5 User privileges – 5 5 5
Ring groups 10 10 Extension groups – – – –
Pickup groups 5 5 Ring groups – – – –
Paging groups 3 3 Pickup groups – – – –

Features Paging groups – – – –

Conference bridge 2 2 Features

Fax accounts 5 5 Conference bridge – – – –
Call queues – – Fax accounts – – – –

Calls Call queues – – – –

Concurrent calls 8 15 Calls

FortiVoice Release 5.3.21 Concurrent calls 8 16 30 60
FortiVoice Release 5.3.21

2
 DATA SHEET | FortiVoice™ Phone System Capacities

Call Center Capacity

FVE-VM100/ FVE-VM200E/ FVE-VM500/ FVE-VM1000/ FVE-VM2000/ FVE-VM3000/

FVE-100E FVE-200E FVE-300E FVE-500E FVE-1000E FVE-2000E FVE-3000E FVE-VM5000 FVE-VM10000 FVE-VM50000
Agents
CC agents 10 20 30 55 75 150 225 300 500 800
Agent profiles 25 25 50 50 100 200 200 200 200 200
Skill levels 20 20 20 20 50 100 100 100 100 100
Skill tags 20 20 20 20 100 200 200 200 200 200

IVR
IVR 30 30 50 50 100 150 150 150 150 300
IVR actions 100 100 100 200 300 500 500 500 500 500
IVR variables 80 80 100 100 200 300 300 300 300 300

Database
IVR database 2 2 5 5 10 20 20 20 20 20
DB SIP header 30 30 50 50 100 200 200 200 200 200
DB digits 30 30 50 50 100 200 200 200 200 200
DB statements 30 30 50 50 100 200 200 200 200 200
DB logical 30 30 50 50 100 200 200 200 200 200
Features
Reason codes 20 20 30 30 60 100 100 100 100 100
Action codes 20 20 30 30 60 100 100 100 100 100
CC Monitor screen 2 2 2 2 2 5 5 5 5 5

Reports
Reports 10 10 15 15 30 50 50 50 50 50
FortiVoice Release 5.3.21

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trademarks of Fortinet. All other product or company names may be trademarks of their respective owners. Performance and other metrics contained herein were attained in internal lab tests under ideal conditions, and actual performance and other results
may vary. Network variables, different network environments and other conditions may affect performance results. Nothing herein represents any binding commitment by Fortinet, and Fortinet disclaims all warranties, whether express or implied, except to
the extent Fortinet enters a binding written contract, signed by Fortinet’s General Counsel, with a purchaser that expressly warrants that the identified product will perform according to certain expressly-identified performance metrics and, in such event,
only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet. For absolute clarity, any such warranty will be limited to performance in the same ideal conditions as in Fortinet’s internal lab tests.
Fortinet disclaims in full any covenants, representations, and guarantees pursuant hereto, whether express or implied. Fortinet reserves the right to change, modify, transfer, or otherwise revise this publication without notice, and the most current version
of the publication shall be applicable. Fortinet disclaims in full any covenants, representations, and guarantees pursuant hereto, whether express or implied. Fortinet reserves the right to change, modify, transfer, or otherwise revise this publication without
notice, and the most current version of the publication shall be applicable.
FST-PROD-DS-FVECAP FVE-CAP-DAT-R2-201905