SPOTLIGHT PROTECTION

SECURITY SERVICES
Kind Atten: -

Subject: To provide fully Vetted, Trained, Disciplined & Dedicated

Guarding, Housekeeping & FMS Personnel (Civilian/Ex–
Servicemen), HORSE MOUNTED GUARDS.

Dear Sir

It is our pleasure to have an opportunity to share with you the details of our
model used, key benefits and methodology to generate your trust and confidence
in “SPOTLIGHT GROUP”

The enclosed documents will give the details of the model used, key benefits,
methodology to provide “Total Quality Service Solutions” of Global Standard: -

a) Company Profile & Why SPOTLIGHT?

b) Company Core Values, our Vision & Mission.
c) Why SPOTLIGHT’s Personnel Demonstrate Proactively Professionalized
Services with PASSION??
d) Value added services to our esteem customers on Crisis
Management (Building Evacuation) as Planning, training and
simulated exercises with review and recommendations by our trained
Professionals.
e) How we can protect your People, Products, Property and reputation
through an accurate assessment of existing, Physical & Electronic
Security.
f) Procedure of Recruitment & Training for 7days & 4 week.
g) Scope of Work, Frequency Chart and MIS for Facility Management
Services.
h) Manpower outsourcing and recruitment consultancy
i) Transition Methodology for Handing / Taking over of services at your
premises.
j) Some Who Trust Us.

We look forward to collaborating with you to support your performance objectives.

For a non-obligatory meeting between us or any other information needed, please
contact undersigned & E-mail: [email protected]. We will
be pleased to assist you right away.
Working towards a vision of turning knowledge to action…

Naga Srinivas
+91 6300519789
[email protected]

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 About Our Company & Why “SPOTLIGHT”?

Welcome to “SPOTLIGHT Services”, it is our GREAT pleasure to have an

awaited opportunity to introduce ourselves as one of the professionally managed
organization which is a sister company of AGS Management Services.

For “Total Quality Commitment” we have strong operations team with full of
Passion along with highly experienced Senior Officers, Corporate Professional and
comprising of Quality Control Managers, Mobile Operation Officers and Patrolling
Supervisors suitably equipped with communication network.

We provide multi-disciplinary services of the highest quality to Government,

Semi- Government, Multinational Companies, Private/Public Sector Undertaking,
Corporate Office, Business Houses, Industrial Units and Residences all over the
country.

We design “Customized Integrated Security & Safety Plan” for total Facility
solution. Our endeavor is to provide efficient yet cost effective security service
through our hand-picked carefully selected, medically fit, thoroughly vetted,
highly trained and proactive personnel.

They are impeccably uniformed, suitably equipped and well supervised. They are
responsible to “Create Safe and Secure Environment” by safe guarding
assets, personnel and property against losses due to theft, pilferage, intrusion,
sabotage, fire and accident.

Our Group Policy “We commit to secure your tomorrow today” summarizes
our organization vision, commitment and dedication to our business and you. We
look forward to hearing from you and welcoming you as our valued customer.

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 Company Core Values

Integrity:
We are committed to the highest standards of ethical and professional behaviour
and endeavour to instil universally recognized and accepted core values of proper
conduct in all our employees.

Teamwork:
We operate as a coordinated body of collective wisdom and experience. Everyday
our employees strive to discover and implement cohesive solutions to challenges
by using the best minds we can assemble.

Innovation:
We value, encourage and empower our independent contractors and employees to
dream, to innovate and challenge conventional wisdom. We strive to raise
expectations and break through barriers others deem impossible to breach.

Respect:
We honour the rights and beliefs of our fellow associates, our customers, our
employees and our community. We treat others with the highest degree of
dignity, equal opportunity and trust. We respect the cultures and beliefs of people
around the world.

Accountability:
We act ethically and legally as we work to meet our contractual commitments. We
take responsibility for our behaviour and our performance. We are accountable on
every day. We support quality assurance and personal discipline in all our
endeavours.

Excellence:
We meet or exceed all professional and contractual expectations and obligations.
We strive to deliver superior quality products and services on time and under
budget. Our employees are dedicated, loyal and honourable.

Efficiency:
We create value with limited resources every day. Our employees create
exceptional products and services in response to specific customer needs. We
operate a streamlined organization that prides itself on solving issues in a lean,
economical manner. We deliver great value for a great price.

Vision
To be the India’s leading service provider of integrated strategic services and
innovative technology solutions.

Mission
SPOTLIGHT services efficiently and effectively integrates a wide range of
resources and core competencies to provide unique and timely solutions that
exceed our customers stated need and expectations. Guided by integrity,
innovation, and a desire for a safer India, SPOTLIGHT professionals leverage
state-of-the-art training facilities, coupled with professional operation teams, and
innovative manufacturing/production capabilities to deliver world- class customer
driven solutions.

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
Why SPOTLIGHT’s Guarding Personnel Project Proactively
Professionalized Security Services with PASSION??

➢ Our guards have gone through a scientific selection process and are
trained for the tasks they are expected to perform. These guards are
tested for their attitudes, aptitudes and suitability for the job. They
are put through an extensive training schedule for 7 Days/4weeks and
10 days OJT. To transform them into highly skilled and proficient
individuals suitable to perform their functions in the challenging
environment.

➢ Create Customized plan/Site Instruction 15 days prior to

deployment as per the customer need to provide total Quality service
solution.

➢ We create, develop and maintain “Passion” in our personnel, to out-think

and out-perform themselves in every role, every day by providing main and
basic need of fulfilling all statutory requirements like ESI, PF, etc.

➢ We disperse our personnel Salary payment by ATM CARD on 7th of every

month.

➢ We provide suitable, dedicated, hand-picked and on job trained

Relievers for all our Sites. Our teams compete and are monitored regularly
for reducing response time in positioning these relievers at short
notice.

➢ We build “High Level of Attitude” of our personnel by streamlining the

main focus of our management team, in providing all necessities to our
guarding personnel at their doorstep. To helps them to have ability to deal
with personal, team and customer adversities in a powerful manner.

➢ We ensure “Boosting of Motivation Level” of personnel by proactively

creating professionalized development plan with the dedicated support of
quality control management team, to enhance the effectiveness.

➢ We committed to maintain “Excellent Cordial Relationship” with our

personnel by frequent visit of Senior Management and by conducting the
counseling sessions at the site where they are deployed. It is to generate
greater amount of trust, openness, understanding and integrity in
their relationship with our management and customers.

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 ➢ We make our personnel always “Smile Through Heart” mainly by
extending help and support for their children education as scholarship and
keeping their & their family welfare under consideration at the time of need
and crisis. It helps them to demonstrate higher levels of Optimism,
energy and result orientation.

“Value Added Services” to

Our Esteem Customers
➢ We provide update on regular basis about security scenario as early
warning after procuring genuine information regarding the occurrence of
security hazard, threat and incident / accident as per their need.

➢ We provide 24 hours support services, 365 days to our customer in all

over India during the crisis and emergencies, along with suitable advice
and guidance in all over World.

➢ We review existing security arrangements and for new projects, our

team can advise and suggest optimum security measures at the design
stage.

➢ We provide security assets, equipment and additional Guarding

Personnel at short notice, at your site as per your need.

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 We can protect your People, Products, Property and reputation
through an accurate assessment of existing, Physical Security

Our endeavor is in making detailed recommendations to establish higher level of Safety

and risk assessment that plugs various loopholes in an optimum, efficient and yet cost
effective manner

1. Geographic Location
a) Premises Location
b) Crime Rate & Risk Location Rate
c) Law Enforcement Proximity
d) Emergency Handling Office / Sites

2. Construction External / Internal

a) Structural (Door, Window, Locks, Hinges, etc.) Resistance to Intruder
b) Fence & Gate
c) External Lighting
d) Neighboring Premises / Perimeter.

3. Access Control Procedure / Policy

a) Access Control Procedure
b) ID Badge Policy
c) Access Authorizations Policy
d) Visitor Control Policy
e) Access Control Procedure of Sensitive / Secured Area
f) Audit Procedure of Access Control Procedure
g) Access Control System
h) System capability & Deemed Adequate for the Operation
i) Installation of Access Control Equipment
j) All Access Door / Gate are Locked / Guarded

4. Asset Control System

a) Property Removal Policy & Procedure
b) Property Removal Form / Gate Pass
c) Audit Procedure

5. Security System & Emergency Alarm System

a) Security Intruder or Alarm System
b) Emergency Exits Secured, Alarmed
c) Security Intruder Alarm System connected to a Security Company or a Law
Enforcement Agency.
d) CCTV System & its adequate installation / operational capabilities.
e) CCTV recording and its Secure Area / Control Room
f) Audit Procedure

6. Fire Control & Audit Procedure

a) Fire System & its Installation
b) Evacuation Lane & Emergency Exit
c) Stand By System
d) Fire Audit Procedure
e) Emergency responses plans and follow up.

7. General
a) Comprehensive physical security plan, security procedures defined,
documented and provided to employees.
b) Comprehensive bomb-threat response plan
c) Storage facilities provided for storage of confidential or proprietary/ secured
area.
d) An effective personnel – screening program
e) Losses reported promptly for investigation & periodic analysis

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 f) Effective procedure for the internal reporting of theft, losses or damage to
company property.
g) Effective ongoing security awareness program for employees and
contractors.
h) Key control Policy Procedure / Audit Procedure
i) Adequate and Efficient communication system / equipment available for
communication & for activating emergency alarm, its CMP.
j) Vehicle movement & parking lots exposed to the public property fenced,
guarded and or patrolled by security personnel
k) Documented “sensitive” trash disposal policy.

We can even compile Crisis & Security manual, to provide practical physical Safety &
Security standards / guidelines to operating management in the support of their individual
responsibilities to plan, establish and maintain an optimum degree of positive control over
the persons, materials and property entering and leaving their facilities to create an
overall sense of Security.

We believe our business will be secure only if we are secure. Today Corporate Sector is
under siege, would that surprise or shock you. Probably both, change in world economic
order, erosion of moral values, organized crime, regional and international terrorism,
strong unions, political instability, over stretch of law and order agencies, terminated
employees, unemployment, hoaxes and threats, subrogate, Industrial espionage (stealing
of corporate secrets), arson last but not the least inter and intra corporate rivalries have
made the top echelons of management vulnerable to heinous acts such as killings and
kidnapping for ransom.

Whatever be the reasons, a crime of this nature apart from generating a feeling of
insecurity among all ranks of employees, affects the confidence of investors too.
Prevention is better than cure. Safety & Security prevention is the main theme. It cuts
losses, saves money and increases work place confidence.

You can no longer rely on the government for protection; Multinational corporations have
no choice but to accommodate to this change. Added to this are the failure of federal,
state, and local governments to deal effectively with the issue of crime, violence and
crisis. As a result, corporate Safety & Security outlays have been rising consistently for
decades. This trend disturbs most top corporate managers, who regard Safety & Security
costs as nonproductive expenditures. It also means that every Safety & Security money
must be spent as carefully as possible. While good Safety & Security clearly makes good
sense, corporate Safety & Security program too often are poorly conceived and executed,
characterized by redundancies and waste, and not properly integrated into the company’s
overall strategic planning.

Today, no senior corporate manager can afford not to be concerned and informed about
Safety & Security matters and how his or her company’s Safety & Security money is
spent. Safety & Security is not something that can simply be delegated to others.

We must educate our employees about the elements of good Safety & Security. Explain
that the Safety & Security measures you have adopted are for their own protection and
the wellbeing of the company. Enlist their assistance in reporting strange or suspicious
behavior on the part of other employees. To undertake every reasonable measure to
ensure the safety of employee and visitors, to prevent damage or destruction to property
and other assets willfully or maliciously. It can maintain business continuity from
unwarranted interruption.

It is amazing how people can take such stringent precautions at home or on their
journey but completely ignore the Safety & Security of their office/industry
where they spend most of their time.

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 Day and Night Monitoring Procedure & Control Mechanisms

We have effective and foolproof systems of monitoring our personnel deployed at

various places for their alertness, discipline, and so on. The Procedure followed is
as under:

Day Supervision

Visit by Supervisor and Asst. Manager Operations:

The responsible officer / Supervisor will visit each location daily. The officer
concerned will sign in the Daily Muster book and unit visit register kept at the
location. This register will be put up to the client once or twice in a week for
perusal. The concerned officer also fills up the visit report. Asst. Manager
Operations will visit the site twice a week.

Visit by Site Head & Sr. Manager Operations:

In addition to routine checks by the fields supervisor, the Sr. Manager Operations
and Site Head visits the units at least once a week and meet the client to resolve
the issues if any for further improvement in the security services.

Feedback by Regional Head–Operations, the Regional Head–Sales:

The regional head operations and regional head – sales remain in regular touch
with the client and keep taking feedback on security related services. They will be
visiting the clients site once in a month to get the feedback and the feedback on
quality of services provided will further help in improving the services if found
lacking.

Night Check
The Night Supervisor checks each location daily at a varied time schedule to
maintain the surprise element. To create fear in the mind of the security guards
deployed at night the check is carried out even thrice at various occasions.

The night supervisor fills up the Night Check slip and leaves behind at the
location, which is put up next day to the client for perusal.

Control Mechanism
A 24 hours control room number is functional to control all activities of day and
night operation. At night one duty officer is available at the Control Room to
handle any emergent situation.

All Field Supervisors and night supervisor are provided with mobile phone to be in
touch with the Control Room.

The security post are provide with the residential telephone / mobile numbers of
the managers, office staff to contact at any time in case of any emergencies
situation.
Units visit reports and night check reports are daily checked by the Site Head and
suitable actions are taken to eradicate the shortcoming.

Post Wise Instructions:

Instructions for the various duties to be performed at different posts will be given
in writing and a copy of it shall be laid out on the respective post. All security
personnel will be familiarized with the site before mounting.

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
Alertness of the Security Guard:
The Security Guards and the Security Supervisors posted in the premises shall
carry out extensive patrolling.

Occurrence Book:
An occurrence book shall be kept with the Security Supervisor to record on the
important occurrences.

Monitoring of Security Services:

Our operational team will be visiting the client 5-6 times in a week during the day
and at least 3-4 times in a week during night. However initially these units will
checked on daily basis till the system is consolidated. The Site Head – Gurgaon
will be regularly in touch with your company and will be visiting the site at
regularly.

Turnover of Staff:
Security Personnel posted shall be changed every 3–6 months or earlier if desired
by the management. These changes will be informed to the management.

Vigilance:
Security staff has been briefed to act as the eyes and ears of the client. They will
particularly identify any unusual behavior of the staff, any union like activities,
formations of clicks and clans etc. These will be confidently reported to your
senior management.

Reports to be submitted:
Monthly reports of activities carried out by our security staff will be initiated and
the same will be sent to the management looking after the security of the Client
covering the following:

➢ Visit carried out during day and night by the staff.

➢ Important occurrence relating to the security
➢ Vigilance report covering any union activity/other confidential matters.
➢ State of Fire Equipment
➢ Fire practice carried out
➢ Evacuation drill carried out
➢ Customer feedback form
➢ Any other important information desired by the client
➢ Measures to improve security, if any
Record to be maintained at Client Location
➢ Visitors Registers
➢ Occurrence Register
➢ Duty Register
➢ Key Register
➢ Material in / out Register
➢ Identity Card Register
➢ Important Instruction Register
➢ Important telephone Number Register

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
List Of Clients:

L&T Major Sites (PT&T, B&F Division) Our L&T ECC Vendor Code: S0050715

S.No Location State Services

1 Palasa Andhra Pradesh Security
2 Vijayanagaram (Gorla) Andhra Pradesh Security
3 Narsannapeta (Nimmada) Andhra Pradesh Security
4 Hyderabad Metro Rail (Stage 5) Telangana Security
5 Metro Rail PC Yard & Quarry Telangana Security
6 Poiyur (Tiruchy) Tamil Nadu Security
7 Karavallur (Coimbatore) Tamil Nadu Security
8 Karamadai (Coimbatore) Tamil Nadu Outsourcing
9 Choutuppal Tamil Nadu Security
10 Thiruchuli Tamil Nadu Outsourcing
11 T.Kalattur Tamil Nadu Outsourcing
12 Toopran (Chegunta) Telangana Security
13 L&T Metro (Chennai) Tamil Nadu Security
14 L&T Metro (PT&D) HMRL Telangana Security

Major Client in Infrastructure & Remote Location Projects:

Infrastructure Projects - Client M/s. Mega Engineers & Infrastructure Ltd (MEIL)
Sno Location of Project Works Gunmen’s & Guards
1 Dharmapuri, Tamilnadu Water Works & Pipeline 20
2 Kurnool, AP Water Works & Pipeline 10
3 Hyderabad Central Ware House 8
4 Karimnagar, Telangana State Electrical Substation 12
5 Warangal, Telangana State Devadula Lift Irrigation Project 18
6 Medak, Telangana State Electrical Substation 8
7 Indoor, MP Pump House 60
8 Khargoan, MP Water Works & Substation 30
9 Etah, UP Ware House & Sub Station 15
10 Secunderbad, UP Substation 10
11 Athare, Gajiyabadh Substation 10
12 Hajaribagh, Jharkhand Water Works & Substation 10
13 Other Remote Sites in MP Water Works & Substation 40

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 Other Satisfied Clients:
Health Care & Hospital Industry:
Sno. Client Area Services
1 CARE Hospitals - IP Banjara Hills, Hyderabad House Keeping Services

2 Dolphin Hospital Chaitanyapuri, Hyderabad Security & House Keeping

3 Star Hospitals Banjara Hills House Keeping Services

4 KIMS Hospital Kondapur, Hyderabad Housekeeping Service

5 Rainbow Hospital Hydernagar (KPHB) Housekeeping Service

6 CARE Hospitals – OPD Banjara Hills, Hyderabad House Keeping Services

7 Century Hospital Banjara Hills, Hyderabad House Keeping Services

8 Virinchi Hospital Banjara Hills, Hyderabad Housekeeping

9 Navodaya Hospitals Near Paradise, Seunderabad Housekeeping Service

10 KIMS BIBI Malakpet, Hyderabad Security & House Keeping

11 Prathima Hospitals Kachiguda Security

Other Major Clients:

Sno. Client Area Services

1 Avasa Hotel Madhapur, Hyderabad Security Services

2 Radisson Blue Banjara Hills, Hyderabad Security Services

3 Med Write India Ameerpet, Hyderabad Security & House Keeping

4 Vision 2K+ Inc Khairthabad, Hyderabd Security & House Keeping

5 Parametric Technology India Pvt Ltd Ameerpet, Hyderabad Security & House Keeping

7 Cine Max Building( RK Cineplex) Banjara Hills, Hyderabad Security & Housekeeping

8 Sew Infrastructure Begumpet, Hyderabad House Keeping Services

9 Aurobindo Pharma Vizag & Hyderabad Security Services

10 Kuehne+Nagel Pvt Ltd., Kompally, Hyderabad Security & House Keeping

11 TGI Fridays Banjara Hills Security Services

12 Core Logistics Uppal Security Services

13 Lodha CASA Residential Apartment Sanath Nagar, Hyderabad Security Services

14 Hotel Dasapalla Madahpur, Hyderabad Security Services

15 Cox & Kings Banjara Hills, Hyderabad Housekeeping

16 GGK Technologies Jubilee Hills Security

17 Agrawal Steels Shadnagar, Mehboobnagar Security

18 Minerva Coffee House Himayathnagar Security

19 Jayabheri Midows Gachibowli Security

20 Abhijeet Ferro Visakhapatanam Security

21 Fino Paytech Hyderabad Security

22 One Convergence Hyderabad Security

23 Silicon Life Sciences (Aurabindo) Parawada, Vizag Security

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
Banking Clients:

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 Appendix ‘A’
{Refer to Para 3 (b)}
QUALITATIVE REQUIREMENTS OF SECURITY STAFF BELOW OFFICERS

RANK

SECURITY GUARD

Educational Qualification
Matric/10th Standard pass.
Should be able to read and write in Hindi.
Knowledge of local language is desirable.

ii Age
aa) Ex-Servicemen
35-50 years of age with exemplary character.
bb) Civilian
21-50 years.
iii Heights
5’7” minimum

GUN MAN

Besides qualifications required for Guard, he should be in possession of a valid

weapon license, preferably National.

SECURITY SUPERVISIOR

i Educational Qualification
10+2 pass
Should be able to read and comprehend siten English.
Knowledge of local language preferable.
ii Age
aa) Ex-Serviceman
35-50 years with Exemplary character.
bb) Civilian
21-50 years.

iv Additional Qualifications

a) Should know driving and be in possession of valid driving license.

bb) Should be a good communicator and be able to maintain close
liaison with law enforcing agency.
cc) Should have a security work experience of minimum 3 (three)
years.
v. Height
5’7” minimum

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 SECURITY GUARDS BASIC TRAINING
4 WEEKS CAPSULE
DETAILED SYLLABUS

Ser. Details of Subject No. of

Periods
1 Course Introduction (CI) 1

2 Service Conditions and Personnel Documentation (SC 1 & 2) 2

➢ Service Conditions
➢ Pay and Allowances
➢ Preparation of Bio – Data

3 Psychological and Behavioral Aspects (PB 1 & 2) 14

➢ Code of Conduct
➢ Handling Pressures
➢ Attitude, Behavior and Positive Thought
➢ Courtesy and Etiquettes
➢ Ethics, Moral Values, Sense of Responsibility
➢ Honesty, Loyalty and Truthfulness
➢ Dealing with People

4 Uniform Accoutrements, Bearing & Turnout like Defense (UABT 4

1 & 2)
➢ Wearing of Uniform Correctly
➢ Preparing the Uniform and its Maintenance
➢ Proper Fitment of Accoutrements
➢ Bearing and Turnout
➢ Identifying ranks of police and army

5 Duties of Guard (DG 1 & 2) 3

➢ Responsibilities of the Guard
➢ Methodology of Guarding
➢ Types of Post and Guarding Difference
➢ Reactions to simulated situations at own premises and
neighborhood.
➢ Debriefing of Coming Off Duty

6 Dos and Don’ts for a Guard (DD) 1

7 Gate House Duties (GH 1 to 9) 22

➢ Duties and Responsibilities of a Guard
➢ Access Control Measures
➢ Search, Types and Conduct
➢ Difference – Guard and Chowkidar
➢ Documentation and Correct Maintenance of Various Register, How
to Process Challans, Prepare Visitor Passes, Check Gate Pass of
Outgoing Stores etc.
➢ Guard Alertness
➢ Duties on other posts

8 Communications (Com 1 & 2) 6

➢ Telephone Manning, Terminology and Commonly used Procedures
and Phrases.
➢ Logging of Telephonic Conversation / Message and Follow up Action
– Maintenance of a Tele – Log
➢ Radio – Telephony Procedures
➢ Practice

9 Fire Fighting & Bomb threat (FF 1 to 6) 18

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377
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 ➢ Types of Fire
➢ Fire Fighting Appliances / Equipment for Different Types of Fire,
and their Correct Operation
➢ Practical Handling of Fire Appliances and Fire Fighting Practices
➢ Handling Bomb threat and Identification
➢ Evacuation

10 Crisis / Disaster Management (CDM 1) 4

➢ Natural & Manmade Disasters / Crisis – their Effects
➢ Duties of Security Staff During these Disasters / Crisis
➢ Simulated Situations and Reactions
➢ Preventive Measures to Minimize Losses During Disasters / Crisis
➢ Interaction with Client Staff for Evolution of Effective Disaster /
Crisis Management Drills and Procedures.

11 Patrolling (PTL 1 & 2) 4

➢ Patrolling General
➢ Actions during Patrolling, Reactions to Simulated Situations
➢ Day and Night Patrolling Conduct and Equipment Required for Both
➢ Briefing and Debriefing of Patrolling Guards
➢ Practical Training in Patrolling (OTW)

12 Traffic & Crowd Control (TC 1) 4

➢ Details of Traffic by Types
➢ How to Organize Traffic Control
➢ Traffic Control Signs
➢ Drill for Traffic Control
➢ Equipment Required for Traffic Control
➢ Practical Training (OTW)
➢ Crowd Handling

13 First Aid (FA 1) 4

➢ Basic First Aid
➢ Handling Trauma Injuries
➢ Emergency First Aid (Fire Injuries, CPR etc.)
14 Health, Safety and Environment (HSE 1) 4
➢ Need and Evolution of Policy
➢ Essential of an HSE Policy
➢ Statutory Provisions – Various Statutes
➢ Safety Measures, Equipment and Personal Protection Equipment for
Various Types of Installations and facilities.
15 English Usage (EU 1 & 2) 12
➢ Words, Phrases Commonly Used
➢ Conversation Practice

16 Legal Aspects (L 1) 2
➢ Evidence
➢ Witness
➢ Information Required for Lodging FIR
➢ Good Faith : Implication and Law
➢ Self Defence : Implication and Law
➢ Gunman – Use of shotgun, legal aspects.
➢ Arms & Explosives Act
17 Electronic Security (ES 1) 2
➢ Familiarization with Modern Security Gadgetry like Intruder Alarm
Systems, CCTV, Access Control Systems, Fire Detection and Fire
Alarm Systems, Guard Alert Systems, Hazardous Gas Detection
Systems etc.

18 Intelligence Aspects & Leadership (INT 1) 4

➢ Need : Eyes and Ears of Management

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

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 ➢ Information Gathering and Reporting
➢ Indicators of Fermenting Problems
➢ Reaction to Simulated Situations
➢ Leadership quality
➢ Taking decision

19 Practical Training & Arms Handling (PRAC 1 to 4) 12

➢ Gate House Duties
➢ Reactions to Simulate Situations
➢ Indicators for Fire, Trespass, Intruder (with or without weapon) -
Early Recognition and Correct Reactions
➢ Arms Identification and awareness
➢ Arms Handling

20 Guarding Special Procedures for assets, building, personnel 21

household and property
(GSP 1 to 7)
(Special Training Capsule for the last day as per deployment of
trainees will be structure on specifics of where he is to be deployed
after completion of training since placement would have been
completed by this time. The following types of specific security will be
covered)
➢ Corporate Security ( Corporate Offices)
➢ Industrial Security (Factories / Other Manufacturing Units)
➢ Residential Security
➢ Diplomatic Security (Foreign Embassies etc.)
➢ Hotel Security
➢ Airport Security
➢ Bank Security
➢ Campus Security
❖ Prevention of Theft and Pilferages
❖ Prevention of Trespassing
❖ Handling Anti-Social Elements
❖ Safeguard Property and Other Assets of Client
❖ Prevention / Removal of Encroachments
❖ Handling Visitors and Movement in and out of Various Stores /
Equipment etc.
❖ Handling strikes by Staff / Student Unrest Including Mob
Control
❖ Control Movement in and out of Vehicles
❖ Control Cattle and Stray Dog Menace.

21 Spare (SPARE 1 & 2) 8

22 Verbal Test (VT 1 tp 4) 4

23 Test (T 1 to 4) 4

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 Tentative Job frequency table

SURFACE JOB TO BE DONE METHOD & EQUPMENT

1. Up-to 6 feet cleaning Using a scrubber and wiper from Unger glass
cleaning kit.
Glasses
2. Above 6 feet cleaning Using a scrubber and wiper mounted on a
telescopic pole, with the help of trolley or
Jhula System.

3. Spot cleaning at entrance Using a dry glass duster.

door

1. Power sweeping of entire Using walk behind motorized sweeping

area. machine.
Outside area &
Parking 2. Pressure washing the entire Using high pressure cleaning machine.
area.
Manual using brushes and wipers.
3. Cleaning and decaling of
waterfall. Manual using telescopic glass cleaning rod
and stepladder.
4. Cleaning of Main porch
canopy

1. Vacuuming of the Carpet Using a Vacuum Cleaner

2. Spot Cleaning Brush and Cleaning Solution

Carpet
3. Skimming of the Carpet Using single disk machine and a skimming
pad
4. 4. Hot water Injection &
extraction cleaning of Using single disk machine with shampoo
carpet. brush and Carpet injection & Extraction
machine

1. Sweeping Using feather brush and dustpan.

2. Wet Mopping Using Kentucky mop along with twine bucket

trolley. One for mop cleaning and second for
keeping the cleaning solution.
3. Dry mopping
Using dry mop with a micro-fibber pad.
4. Scrubbing of floor
Using a single disk machine along with wet
and dry Vacuum cleaner
5. Burnishing of Stone using
Hard floors micro-crystallizer Using a burnishing machine, floor pre-
mopped using a micro-crystallizer
6. Crystallization of floor
Using a single disk machine and steel wool
pad
1 Dusting of table tops Using wet and dry dusters.

2 Deep cleaning of table Using a sponge scrubber and small hand

tops and underneath squeeze.

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 3 Deep vacuuming of Using a vacuum cleaner.
Work Stations partitions and soft boards

4 Deep vacuuming of Using a vacuum cleaner

upholstery
Dry soft duster
5 Cleaning Telephones & PC’s Using telephone cleaning and disinfecting
solution with cotton swab and clean dry
duster.
1. Cleaning and re-dressing of Manually with Harpic, vim etc
toiletries.

2. Deep cleaning, taking care Manually using cleaning kit

Wash Room of tiles, WC’s urinals, basins
etc

3. Replacing deodorants Supplied consumable

4. Check cleaning Using washroom caddy.

1. Dusting Using a furniture duster
Metal surfaces
2. Polishing and buffing Using metal surface specific polishes.

1. Dusting Using a feather brush

Wall hangings
& fire hydrants 2. Removing and putting back Manually with a wall brush/ feather duster
after cleaning from behind

1. Cleaning of glass area Unger cleaning kit

2. Vacuuming of blinds Using a vacuum cleaner

Windows &
ceils 3. Cleaning of window panes & Manually using duster
ledges
1. Clearing the garbage Manually using black garbage bags with
Dust bins strings

2. Washing / cleaning of bins Using soap solution and scrubber

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
Our Training Aspects

We strongly believe in one thing ‘Attitude of a person’ be it a houseman, a

supervisor, manager, operations head or even directors. The one thing most
important is to understand the reality and then act accordingly. May be a big
statement! But we mean it. That’s why our training facilities not only tries to
understand houseman level and then bring them up the level but even supervising
and management staff. Idea is to be able to understand the needs of a client find
a solution and implement it. Reason of our country’s brain drain is that though
professionals understand the initial aspects, they fail to implement what they
sense.

We are determined to understand, react and implement but not without a training
to understand what we are supposed to do. What is our role at a client’s premises
to be a part of a team to execute most difficult job’s. In housekeeping circles, a
job list may comprise 30 jobs, but when actually done it is a 60-job manual. A
person without training on an integrated platform won’t be able to generate the
respect he needs to carry him through the annals of competence. But a good
training makes this professional to understand and verify the needs of clients in
service industry and then react/ recreate/ design/implement a system/ style/
action plan in the most troublesome areas one would like to ever associate.
However, a good training capsule at any level would do well for entire operational
fraternity to understand, think and then take action accordingly to resolve
problem. In nutshell, we need to understand the capability of our vendor to bring
his staff up-front.

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 COMPETENCY OF HOUSEKEEPING STAFF

SUPERVISOR

➢ Capacity to choose, train and induct a person.

➢ Knowledge about basic machines & equipment with SOP’s.
➢ Knowledge about using resources.
➢ Knowledge about resolving problems, rather carrying them to
Management.
➢ Control over a scientific inventory, based upon day-to-day usage.
➢ Control over the manpower to combat the biggest problem of
absenteeism.
➢ Control on quality of services his/her company is supposed to give
within the cost.
➢ Control on his/her P.R. capabilities to generate maximum mileage from
the efforts he is putting for company.
➢ Control on expenses incurred.
➢ Complete knowledge about housekeeping industry.
➢ Communication skills with subordinates, management and client.
➢ Knowledge of various productivity rates- Indian & International.
➢ Basic knowledge of all the surfaces he/she is going to handle.
➢ On hand information about Specialised jobs to be done at a particular
site.
➢ To be able to respond to minimum level of reporting regarding jobs
done or not, and if not then specifying the reason.
➢ Control over the manpower to bring them to site well groomed.
➢ To be able to report and get resolved the various maintenance
problems, which affect the Housekeeping Operations.
➢ To be Ears, Eyes and Nose to Management and Client both about
various teething problems in running a very effective professional
Housekeeping Operation.
➢ To have that fire within to grow in life.
➢ To attain a positive attitude in life to be a factor responsible in the
growth of everyone associated.

House Keeping Persons

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 ➢ How to increase eye for detail
➢ Light on longevity of service
➢ To enhance discipline, loyalty and honesty
➢ Why to improve self-grooming
➢ Knowledge on various surfaces. Right nomenclature.
➢ Sweeping/ vacuum sweeping of floors.
➢ Twin bucket wet mopping.
➢ Single bucket wet moping.
➢ Dry moping.
➢ Controlling incoming dust.
➢ How to clean toilets/ washrooms.
➢ Glass cleaning.
➢ Polishing of metal surfaces.
➢ Dusting of surfaces / table tops.
➢ Vacuuming of carpets.
➢ Skimming of carpets.
➢ Wet cleaning of carpet.
➢ Wet cleaning of upholstery.
➢ Scrubbing of floors manually / with machines.
➢ Polishing of floors.
➢ Honing of floors.
➢ Crystallization of floors.
➢ How to use sweeping machines.
➢ How to use jet pressure washers.
➢ How to work with better productivity rates.
➢ How to grow in life irrespective of whatever limited opportunities you
may have.
➢ How to live a dignified life.
➢ How to enhance personality and attitude.
➢ How to be an asset to the organization
➢ How to work as an integrated team.(Team Cleaning)

Manager Housekeeping

For us Manager is not somebody like a representative from management side

standing there with a baton in his hand to strike the heads. For us a Manager in
service industry needs to understand that he is an important person. “A man
with a vision and right kind of understanding”. A view point which
comprises the qualities of being a boss when boss is actually not around, even for
a brief time, i.e. to represent the entire company with his behaviour, technical
knowledge, adjusting to various demands and still posing as a strong person. A
Manager needs to know:

➢ His field. The ever-rising competition and skills to handle it.

➢ Assessing a site for total workload, materials& machines with costing.
Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377
Email:[email protected]
 ➢ Creating a checking system.
➢ Capacity to choose, train and induct a person.
➢ Knowledge about complete mechanization.
➢ Knowledge about optimum usage of resources at his disposal
➢ Knowledge about scientific methods to resolve day to day problems
➢ Knowledge of surface / fabric, problems associated with and scientific
solutions.
➢ Knowledge of right working methods and checking sites through these
methods
➢ Control over a scientific inventory
➢ Control over the manpower to extract maximum productivity from them
➢ Control on his P.R. capabilities to generate maximum mileage from the
efforts he is putting in for service delivery.
➢ Control on expenses. Most important as it is.
➢ Capability to develop the business.
➢ To become a motivating force for his team.
➢ To know team building skills.
➢ To be a role model for his team.
➢ To be able to assess his manpower on 1 to 10 scales by himself, rather
than reports submitted by supervisors.
➢ Fire enough within to just think of growth of business.
➢ Last but least, to be the strongest pillar for the Organization.

Caretakers Job Profile

• Caretaker staff is to sign the Handing over- Taking over document for Site
assets in morning shift.

• The Caretaker boy will continue on duty till relieved. He has to inform his
cluster manager for a reliever, if reliever get delayed reporting on duty.

• The Caretaker boy would also perform security profile for most of the time
during his duty hours and shall do the required cleaning as and when
required. During this time, the site Admin. Exc. handles the security desk.

• Caretaker boy is to ensure that cleaning standard of the Site premises is up

to the mark at all the times during his tenure of duty.

• While holding the post of security guard he is to ensure that all the
statutory registers are maintained properly.

• Caretaker staff at night will do the normal / deep cleaning at night and
handover neat and clean premises to day Caretaker staff at 0800h.

• Caretaker staff of night will work as a Caretaker for the premises and be
responsible for security and safety of site premises as well as assets.

• Caretaker staff of site location is to switch off the signage at 2200h on daily
basis.

• Caretaker staff of night is not to leave the site premises during his duty
hours.

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]
 • The night Caretaker should lock the office from inside after the staff has left
and after switching off the signage. Then, he should complete his daily
cleaning duties.

• In case of any emergency he is to contact his CPA/ Cluster manager/State

Admin /Regional Admin.

• Electric Meter reading is to be noted & signed by both Caretaker staff at the
times of Handing/Taking over.

Thanking you sir,

Yours truly

For Spotlight Protection Security Services

Santhosh Kumar
(Managing Partner)

9703213377

Regd. Off :-H-71,Madhura Nagar Opp. Srinidhi School, Hyderabad-500038 040-66323377

Email:[email protected]