ANS 1.

Implementation of 5S for “Chai ki Pyaali” These 5S are the Japanese concepts originated by
types startups is very necessary as these Hiroyuki Hirano in his book “5 Pillars of the Visual
specialties will only attract people to your place Workplace”, all starting with letter ‘S’ which means
because we all have once walked into a place of cleaning, organizing, developing and sustaining
business which is badly affected by lack of whatever achieved yet. Let us know about each of
cleanliness and disorganization. them with their respective advantages-

5S are the five methodologies for maintaining the SORT (SEIRI)

decent and clear work environment with better Go through your work area and eliminate all
efficiency of activities involved. unnecessary tools, parts and instructions. Keep only
essential items for your specific tasks. Red Tagged
items that you are not sure about. The major
element of SEIRI is simply a critical look at the
area.
SORT
Advantages-
(SEIRI)
1. Removal of scrap
2. Clear identification of materials
3. Increased space for utilization
SET IN ORDER 4. Cleanliness in the office or work place.
(SEISO)
SET IN ORDER (SEISO)
Arrange tools, parts and instructions in such a way
SWEEP that the most frequently used items are the easiest
(SEITON) and quickest to locate. The purpose of this step is to
eliminate time wasted in obtaining the necessary
items for an operation.
It simply means to maintain cleanliness by
STANDARDISE everyone in the organization. It is achieved by
(SEIKETSU) establishing maintenance in the organization and
cleanliness in the organization.
(S)
Advantages-

SUSTAIN 1. Cleanliness everywhere.

2. Higher employee morale.
(SHITSUKE) 3. Higher performance
4. Setting the standard for future cleanliness.
5. Learning how to do the cleaning.
SWEEP (SEITON) SUSTAIN (SHITSUKE)
Clean the workspace and all equipment, and keep Maintain and review standards once the previous
it clean, tidy and organized. At the end of each four S’s have been established, they become the
shift, clean the work area and be sure that new way to operate. Maintain focus on this new
everything is restored to its place. way and do not allow a gradual decline back to the
old ways.
It simply means setting everything in proper order
for easy retrieval. It simply means maintaining the improvements
done in previous steps. It is about self-discipline to
There is a Rack System for easy retrieval and there
maintain or sustain the changes.
is a Bin System for proper identification.
Continuous monitoring of the previously applied
steps should be done consistently. The
Advantages- establishment of norms should be there and every
employee should follow these norms.
1. Cleaning up a workplace is easier after the
tools have been stored properly. Advantages-
2. Easy Identification.
1. Discipline in the system
3. Standardization of workplace.
2. Waste Reduction
4. Easy retrieval of whatever is necessary.
3. High Morale
4. Neat and cleanliness will be maintained
5. Easier to work
STANDARDISE (SEIKETSU) 6. Lesser stress at work
All work stations for a particular job should be
identical. All employees doing the same job
should be able to work in any station with the Chai ki Pyaali should adopt these 5 methodologies
same tools that are in the same location in every to get the business to run in an ease. In this era, the
station. The standardization should be done in the retention of the started business is must and the
previously implemented tools so that the quality business founder should keep every points in mind
of environment should be maintained and the which is affecting their customer due to some
customer should not feel offended in visiting the unpleasant environment at their business place.
place. Every methodology will focus on tidiness in work
place and business process which indirectly affects
It is achieved by standardizing the adopted the customers visually and physically. If the
method for business. Periodic review of the area standard of a place is maintained with least or same
is also necessary. The employees must follow costing, It will surely pull the customers to choose
Seiri and Seiton again for maintaining the that business place for hangouts.
standards.
Advantages-
1. Standardization of business method
2. Systematic workplace
3. Consistency in the improvement process
ANS 2.
As mentioned, Chai ki pyaali has already 50 The responsibility of Chai ki pyaali should be-
centers all over the nation and planning to expand
with 100 more centers, there must be a social Towards Economic
responsibility coverage for such company so that Environment
the philanthropic nature and image of the
company should be there in front of other
investors and government so that they can
cooperate the post expansion at more such places.
Towards Natural Environment
Business exists for providing 20 different
varieties of tea and services to satisfy human
needs. Though, profit motive is an important
justification for undertaking this business activity,
it should be looked upon as an outcome of service
to the people. In fact, the prosperity and growth of Towards Employees
the business is possible only through continuous
service to the society. A firm and its image stands
to gain maximum profits in the long run when it
has its highest goal as ‘service to society’.
Towards Customers
“Social Responsibility of business refers to its
obligation to take those decisions and perform
those actions which are desirable in terms of the
objectives and values of our society. The
assumption of social responsibilities by business
enterprises implies that they respect the Towards Suppliers
aspirations of society and would try their best to
contribute to the achievement of these aspirations
along with their profit interests.”

Towards Government
Chai ki pyaali should be engaged in many of the
social cases because they have manufacturing
kind of business which produces continuous
waste in the form of WRAPPERS and KULHAD,
so they must have a proper waste management Towards International
group and society which looks after its waste at its Environment
each outlet and generates an image of contributing
zero waste in front of society. This will lead to an
image of socially responsible Company for Chai
Ki Pyaali. Towards Internal and External
Stakeholders
1. Responsibilities towards Economic 5. Responsibilities towards Government-
Environment- a. Obey the rules and regulations of the
government with current standards.
Supporting beneficial activities, especially in the
b. Pay the taxes regularly.
areas where Chai ki Pyaali outlet is located,
c. Cooperate with the government to promote
taking into consideration suitably and providing
social values.
sustainable benefits to society and communities.
d. Not to take advantages of loop-holes in
Considering how to utilize natural resources with
business laws.
minimum impact on society, the environment and
e. Cooperate with the government for
quality of life.
economic growth and development.
2. Responsibilities towards Employees-
a. Provide working standard and norms.
b. Provide regular grants and fair wages. 6. Responsibilities towards Stakeholders-
c. Provide welfare services. a. Ensure their safety of capital investment
d. Provide a healthy working environment. regularly.
e. Provide efficient mechanism to redress b. Provide them equal opportunity to all the
worker’s grievances. stakeholders to participate in the
f. Provide proper training & promotion management of the business as required by
facilities. the law.
c. Provide them adequate return to the
3. Responsibilities towards Customers- stakeholders according to the equity ratio of
a. Continue after-sale services the investment of your business.
b. Avoid misleading advertisements
c. Avoid adulteration
d. Provide the products according to the
Hence from the above discussion we can
customer’s taste and preference.
conclude that Chai ki pyaali should be socially
e. Good availability at nearest points
responsible because of the following reasons-
f. Regular Supply
g. Avoid unfair trade practices 1. Public Image
2. Government Regulation
3. Survival and Growth
4. Responsibilities towards Suppliers- 4. Employee Satisfaction
a. To provide fair prices of their goods. 5. Customer Awareness
b. Provide reasonable time for delivery.
c. Inform them about the Changes in market.
d. Give them guarantee of minimum price.
e. Motivate them for indigenous supplies.
f. Provide them technical Advice.
g. Inform them about the future
developments.
h. Maintain a healthy relations with the
employees of suppliers.
ANS 3. As Mr. Shravan has to hire me as the Business
Manager, so managerial skills must be there which
A.) In past years, management has taken a handles the expansion and handling of the business
scientific approach with certain standardization which was also stated by Henry Fayol.
principle and practices. In the evolution of
management, the early part evolved is of three Some of them are as follows that should be
kinds- implemented to his business of Chai Ki Pyaali-
1. Division of Work or Specialization
Every person should be assigned a separate
Scientific Management
job. Division of work implies distribution of
By – Fredrick Winslow Taylor activities in a logical way so that each
person performs his assigned work only.
There should not be any duplication of
work.
2. Authority and Responsibility
Administrative Management Being the Business Manager, I must have
that managerial effect so that I get the work
By – Henry Fayol** done through others, it implies that the
manager should have the right to give
orders and power to exact obedience.
3. Subordination of Individual Interest to
Bureaucracy Management Group Interest
According to this principle, I should hire
By – Max Weber such employees who must sacrifice their
personal interests and work for the
organization i.e. for group interest.
Henry Fayol who was a French Industrialist gave 4. Equity
14 management principles which are not based on This principle emphasizes kindness and
pure cause and effective relationship as in case of justice in the behavior of managers towards
a science but are related to human behavior and workers.
management of persons working in an 5. Stability of Tenure
organization. Thus management principles are the The business of Chai ki Pyaali is such that
conclusions derived from studies and these apply the personnel which is going to join the
almost in all fields ans situations both in case of business must think for the security of his
business and non-business enterprises. job, so any of the personnel shouldn’t fear
According to Hicks and Gulleick, “Principles of of the insecurity of the job.
Management are not so exact and infallible as 6. Esprit De Corps (Union is Strength)
principles of the physical science because they According to this principle management
have to do with human behavior. So, Chai ki should create team spirit among the
Pyaali should adopt such management of employees. The principle states both the
principles which are related to the human workers and management should work
behavior which may be personal, inter-relations together to accomplish the aims and
and with the customers. objectives of demand.
B.) 1. AUTOCRATIC STYLE-
This where the leader makes all the decisions.
According to John Sculley, “ Leadership revolves There is little or no discussion with workers
around vision, ideas, direction and has more to do who are just expected to obey orders.
with the inspiring people and has more to do with Advantages-
inspiring people as to direction and goals than a. Quick Decision making in critical
with day-to-day implementation. A leader must situations
be able to leverage more than his own capabilities. b. Some workers need strong directions
He must be capable of inspiring other people to do
Disadvantages-
things without actually sitting on top of them with
a checklist.” a. Workers may feel demotivated.
A effective leader must posses the b. Workers who has more experience are
undermentioned triats- not involved in decision making which
may result in more benefit for
business.
1. Confidence
2. Sensitive
3. Visionary 2. DEMOCRATIC STYLE-
4. Emphatic This is where the leader discuss plans with
5. Hardworking the workers who can influence decisions.
6. Discipline Advantages-
7. Ethical a. Workers feel motivated.
8. Adjustable b. There may be benefit from workers
9. Emotionally stable ideas. Chai ki pyaali workers may
10. Optimistic give some ideas so that the
11. Conscientiousness arrangement would be more stable as
12. Openness to experience previously.
13. Dominant Disadvantages –
14. Spiritual a. Slow decision making
15. Philanthropist

3. THE LAISSEZ- FAIRE STYLE-

The managerial role by Mr. Shravan must provide
Here, the leader will decide upon the
services to their followers, people and to the entire
objectives and leave the workers to
organization. In that regard he has expected set of
achieve those goals.
behaviours from different customers.
Advantages-
a. If the workers were independent
There are mainly 3 types of Leadership Styles that
and motivated, then it will be
are required for chai ki pyaali kind of startups-
appropriate
 Disadvantages-
a. Workers may proceed in different
direction which leads to loss to the
company.

Hence, Mr. Shravan has too imply upon the above

Leadership Style for Chai ki Pyaali. This is a
democratic nation and the democratic style of
happenings is loved by majority of peeps in India,
so it is advised that Mr. Shravan follows the way
of Democratic Style with the workers where he
should share his aims, objectives and planning so
that the workers, business managers and he
himself should collectively discuss on the topic to
how to adjust with all types of critical happenings
which may appear in future related to his business.