Frontline Service: Documentation of Workers-On-Leave: Office/Location: Clients/Customers: Documentary Requirements

FRONTLINE SERVICE: DOCUMENTATION OF WORKERS-ON-LEAVE
OFFICE/LOCATION: Balik-Manggagawa Processing Division (BMPD), Service Area

CLIENTS/CUSTOMERS: Workers on Leave (WOLs)/Balik-Manggagawa (BM)
DOCUMENTARY 1. Accomplished OFW Information Sheet
REQUIREMENTS: 2. Valid Passport (valid at least 6 months from date of departure)
3. Re-entry visa, work permit, or any equivalent document
4. Proof of employment documents are required in case there are no sufficient information/documents to prove that an OFW
is returning to the same employer i.e., Employment Contract (old or new)/Employment Certificate/Pay slip/old records etc.
 PhP100.00 - POEA Processing Fee

FEES:
 US$25.00 (PhP equivalent) - OWWA Membership Contribution (valid for two years)
 PhP1,200.00 (6 months)/Ph2,400.00 (1 year) - PhilHealth-Medicare
 PhP100.00/month - Pag-ibig contribution
PROCEDURES: PERSON IN CHARGE
Regular BM/WOL Documentation:
Step 1. Get an OFW Info Sheet with a queuing number indicated at the Form Issuance Counter at the POEA entrance.
Fill out the OFW Information Sheet at the designated area and wait for the assigned number to appear on the Officer of the Day
queuing machine.
Step 2. When your number appears on the queuing machine, proceed to the Evaluation Counter and present the
documentary requirements for evaluation/approval and encoding. Evaluator
Step 3. If the documents are complete and in order, the evaluator encodes the data and gives you instructions to
proceed to the Assessment Counter. If the documents are deficient, the evaluator endorses the BM/WOL to the Evaluator/
BM Supervisor/Division Chief for further advice on requirements to be complied with. BMPD Supervisor/Division Chief
Step 4. Proceed to the Assessment Counter to determine the fees to be paid.

Assessor
Step 5. Proceed to the designated Cashier’s Counter to pay the assessed fees and wait for the release of your E-
Receipt which also serves as your POEA travel exit clearance and exemption from payment of travel tax and Cashier
terminal fee.
On-line Registration thru Appointment Facility:
Step 1. Register on-line through any internet facility via the POEA website: bmappoinment.poea.gov.ph
PROCESS CYCLE TIME: Twenty (20) minutes per worker-on-leave.

Please let us know how we have served you by doing any of the following:
 Accomplish our Feedback Forms and put in the drop boxes located at the POEA lobby and offices.
 Send your feedback through e-mail [email protected]. Your feedback shall be forwarded to the departments concerned for prompt
action.
 Talk to the Division Chief/Manager of the concerned POEA Office/department.
THANK YOU for helping us continuously improve our services.

CITIZENS FEEDBACK FORM
We would like to serve you better.
Please let us know how we have served you.
Layunin po naming paglingkuran kayo nang maayos.
Sabihin po ninyo kung paano pa namin kayo mapapaglingkuran ng lubos.
Please check appropriate box. Thank you.

Paki-tsek. Salamat po.
Hindi akoAko
Nasiyahan Hindi Ako Nasiyahan
Person(s)/Unit/Office Visited [Tao/pangkat/tanggapan na nagbigay ng serbisyo]:

_______________________________________________________________
_______________________________________________________________
Service Requested [Serbisyong Hiningi]
_______________________________________________________________
_______________________________________________________________
Please check if Yes or No

Paki-tsek po kung Oo o Hindi Yes No
Promtly served? Inasikaso po ba kayo agad?
Courteously served? Magalang po ba ang pag-asikaso sa inyo?
Got services you requested on time?
Nakuha po ba ang serbisyong hiningi sa tinakdang oras?
Recommendation(s)/Suggestion(s)/Desired Action from our Office.

[Rekomendasyon/Mungkahi/Nais na aksiyon mula sa aming tanggapan Maaaring pong gamitin
ang likurang bahagi para sa karagdagang komento o mungkahi]
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Name [Pangalan]: __________________________________________________
Office/Agency (Tanggapan/Ahensya): _____________________________________
Address [Tirahan]: __________________________________________________
Contact Number(s) (Telepono/Cellphone): __________________________________________
E-mail Address (if any) __________________ Signature [Lagda] _____________
You may contact us through: E-mail: [email protected] Tel no. 7221144 / 7221155
Please drop the filled up form in our designated box Citizen’s Charter - Page 1
[Pakihulog po itong form sa aming kahon] Maraming salamat po…

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FRONTLINE SERVICE: DOCUMENTATION OF WORKERS-ON-LEAVE

OFFICE/LOCATION: Balik-Manggagawa Processing Division (BMPD), Service Area

 PhP100.00 - POEA Processing Fee

Step 4. Proceed to the Assessment Counter to determine the fees to be paid.

PROCESS CYCLE TIME: Twenty (20) minutes per worker-on-leave.

 Talk to the Division Chief/Manager of the concerned POEA Office/department.

THANK YOU for helping us continuously improve our services.

Please check appropriate box. Thank you.

Person(s)/Unit/Office Visited [Tao/pangkat/tanggapan na nagbigay ng serbisyo]:

Please check if Yes or No

Recommendation(s)/Suggestion(s)/Desired Action from our Office.

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