RPM Yardi User Manual March 2017
RPM Yardi User Manual March 2017
RPM Yardi User Manual March 2017
March 2017
RPM YARDI USER GUIDE CONAM MANAGEMENT
TABLE OF CONTENTS
YARDI ELEARNING .......................................................................................................................................................... 3
LOGGING INTO YARDI................................................................................................................................................. 3
Logging In .................................................................................................................................... 3
YARDI PASSWORDS ........................................................................................................................................................ 4
Changing Password ...................................................................................................................... 4
DASHBOARD ..................................................................................................................................................................... 5
Navigation Tips ............................................................................................................................ 6
Favorites and Hot Keys ................................................................................................................ 6
Dashboard Basics ......................................................................................................................... 7
RESIDENT MEMO FUNCTIONS .................................................................................................................................. 9
Adding a Memo ............................................................................................................................ 9
Editing a Memo ............................................................................................................................ 9
REPORTING ..................................................................................................................................................................... 10
Report Filters/Output .......................................................................................................................... 10
Report Output Options................................................................................................................ 10
Report Output Options – Analytics Filter ................................................................................... 10
Setting Up Favorites for Easy Report Access ............................................................................. 11
Reports by Specific Group.......................................................................................................... 11
Bulk Email Repots ...................................................................................................................... 12
Reports ................................................................................................................................................ 13
Resident Activity Report ............................................................................................................ 13
Traffic Detail Report .................................................................................................................. 14
Conversion Ratios Summary Report .......................................................................................... 15
Unit Availability Details Report ................................................................................................. 16
Term Based Pricing Availability ................................................................................................ 17
Rent Roll .................................................................................................................................... 18
Rent Roll with Lease Charges Report......................................................................................... 19
Gross Potential Rent ................................................................................................................... 20
Market Rent Schedule ................................................................................................................ 22
Aged Receivables ....................................................................................................................... 23
Financial Aged Receivables ....................................................................................................... 24
Unpaid Charges .......................................................................................................................... 25
12-Month Occupancy Report ..................................................................................................... 26
Weekly Status Report ................................................................................................................. 27
Rentable Items Availability ........................................................................................................ 28
Budget Comparison (with PTD) – Quarterly Winner Circle Report ........................................... 29
Resident Activity Detail ............................................................................................................. 29
MOR Reporting .................................................................................................................................. 30
Financial Report with Notes ....................................................................................................... 30
Comparison Reports Color Values ............................................................................................. 31
Submitting MOR Report - Financial Report with Notes............................................................. 32
Box Score Summary ................................................................................................................... 32
ACCOUNTS PAYABLE ................................................................................................................................................. 33
Workflow Approvers .......................................................................................................................... 33
Out of Office .............................................................................................................................. 33
Invoice Approval Workflow ....................................................................................................... 34
CapX Invoice Approval Workflow............................................................................................. 34
Dashboards ......................................................................................................................................... 35
PAYscan Dashboard ................................................................................................................... 35
PAYscan Workflow.................................................................................................................... 36
Invoice Register Images ............................................................................................................. 39
Accounts Payable Reports .................................................................................................................. 40
Vendor Payment Information ..................................................................................................... 40
Aging Payable ............................................................................................................................ 42
Expense Distribution .................................................................................................................. 43
Payment Register ........................................................................................................................ 44
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RPM YARDI USER GUIDE CONAM MANAGEMENT
YARDI ELEARNING
Yardi eLearning is a step by step tool for associates to use for help or to get a better
understanding of basic steps. There are several different training courses. Courses will be
assigned based on position. Courses can be added specific to ConAm as well, watch for any
future classes or events. You can always relaunch any course that were assigned as a
refresher.
https://www.yardiaspla2.com/16778conam/pages/LoginAdvanced.aspx
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YARDI PASSWORDS
Yardi passwords are confidential. Passwords are issued only to those associates who have
completed the authorized training class.
Passwords are intended for your use only. It is unacceptable for you to give your password
to anyone else, including your regional property manager, area manager, regional operational
specialist trainer, community director, a temporary employee, help desk technician etc.
If you have an employee that quits, gives notice or is terminated, be sure to inform the help
desk immediately so their password can be deactivated.
Changing Password
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DASHBOARD
When an associate initially logs into the system, the Dashboard (Homepage) will be
displayed. Dashboards are Role specific and are assigned based on log in credentials. The
available functions to this role may be accessed by clicking the Links found under the
dashboard. The functions may also be accessed from the Side Menu by clicking the Open
Menu command button on the left side of the page, or from the Title menu at the top of the
page. The Dashboard is a great starting point, however will not show everything.
Title Menu
Active
P t
Links
Tabs
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Navigation Tips
When navigating through the Yardi screens, the following tips will be helpful:
The TITLE MENU offers global navigation options, such as return to the Home
Page/Dashboard, Log Out and Help
Use the TAB key to jump from field to field while still on your keyboard
Use SHIFT-TAB to jump backwards between the fields
Use ALT and the underlined letter instead of using the mouse
For moving between fields that are not continuous, use the MOUSE to click
into the desired field and proceed from there
Fields with a blue background are REQUIRED to complete a task
Underlined fields are called HYPERLINKS. LINKS may open lookup lists or
lead to other screens
FAVORITES is located in the upper right corner is where you can view
Favorites. Favorites are user specific – see below how to set up
The SEARCH Function is a very powerful tool, looking for something specific just
start typing and options appear
HELP is available on the top menu bar
ALT M = hides or displays side menu
JUMP-TO = Is available in some screens, makes it easy to type in a unit and go to it
without return to Dashboard
To set a FAVORITE or HOTKEY, navigate to the task then right click the MOUSE
and select the option desired
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Dashboard Basics
When an associate initially logs into the system, the Dashboard (Homepage) will be
displayed. Commonly used functions are divided into different areas of the dashboard as
illustrated below.
Active Property
If accessing more than one property, use the Prop/List to look up and set the Active
Property (i.e. the property currently being worked in). The Dashboard information and
statistics only apply to the current/active property selected on the dashboard.
Resident Activity
This area stores current counts for pending resident activity:
Move Ins
Move Outs
Deposit Accounting
On Notice
Expiring Leases (120 days)
Scheduled Lease Renewals
Alerts-attention is needed to perform a task if a number is listed in this category
Maintenance
This section shows different maintenance functions
Pending Make Ready
Pending Work Requests
Completed WO Follow Up
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Unit Statistics
This section of the dashboard stores current statistics for the active property:
Total Units
Leased Units
Occupied Units
Available Units
Model/Down/Admin Units
On Hold Units
Unit Transfers
Traffic
This section stores current traffic activity for the active property:
Prospect Pipeline (active prospects from the last 30 days)
Today’s Showings
On Waitlist
Pending Applications
Links
Links are provided for quick access to different functions, such as:
Add Guest – Quick access to add a guest and start the leasing process
Leasing Specials – Click on the link to set up specials by unit type or specific
apartment
Hot Sheet – Click on the link to view the hot sheet of leasing specials
New PO – Access to add a new Purchase Order
Print Letters – Access to select and print letters for specific residents
Quick Guest – Quick access to add telephone traffic or guest’s that did not lease an
apartment
Daily Activity – View activity daily such as exceptions, month to months, move
ins, move outs, delinquencies, etc.
Monitor Reports – find if a report is processed, in process, not processed or error
New Service Request – Quick access to enter a new service request
Open Batches
This section of the dashboard provides links for easy access to open or edit charge, receipt
or payable batches.
Keep in mind that batches that are open with no activity will be seen by all users, once a
batch is associated with a property and resident it will only be seen at that community’s
level.
Person Search
Click on the Person Search tab to search for a guest or resident of the active property by
name, address, phone number, etc.
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Editing a Memo
NAVIGATION: Click the Memo link from the Data drop down menu from the Resident Record
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REPORTING
REPORT FILTERS/OUTPUT
Reports are customizable and may vary per role or menu. The following Exercises
demonstrate commonly used reports for Resident based reports and how to locate/run the
reports.
Based on report and filter depends on what specific information is required, each report
under the Report Type has different required or available fields to complete
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Select Reports
Select Reports wanting to email, but putting a checkmark in the select box
By report, select the Summarize By the drop down
Report Parameters
Select drop down for Consolidate
Enter email address to whom reports are to be sent
Select file output (PDF or Excel)
Click OK to process and email
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RPM YARDI USER GUIDE CONAM MANAGEMENT
REPORTS
Use the Resident Activity report to review resident activity at a property. The report
shows traffic counts for move-ins, move-outs, notices, transfers, month-to-month
conversions, lease renewals, and move-in cancelations during a specific date range.
NAVIGATION: Analytics>Operational>Residential
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Shows traffic information for calls, walk ins, emails, appointments, shows, canceled guests,
etc. based on filter options and dates selected.
NAVIGATION: Analytics>Operational>Residential
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The report shows the following information during a specific date range:
o Traffic counts for first contacts (broken down by type)
o Traffic counts for unit showings, applications, approvals, denials, and
application cancelations
o Conversion ratios
NAVIGATION: Analytics>Operational>Residential
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Use the Unit Availability report to compare performance among unit types or across
properties. The report shows the following information as of a specific date:
NAVIGATION: Analytics>Operational>Residential
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Use the Term-Based Pricing Availability report to view available pricing options for
properties set up for revenue management. The report shows pricing options for each
combination of leasing weeks and term length.
NAVIGATION: Analytics>Operational>Residential
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Rent Roll
Use the Rent Roll report to evaluate monthly rent and deposits at your property. This
report shows market and resident rent amounts, deposits and resident balances as of a
specific date.
NAVIGATION: Analytics>Operational>Residential
1. Note: Market Rent on the Rent Roll is pulled from the 12-month lease price for
units that were vacant available day report pulled
2. Note: Market Rent is updated on the Rent Roll on a daily basis when LRO feeds in
the new pricing.
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Use the Rent Roll with Lease Changes report to evaluate monthly rent and deposit for units.
The report shows the following information for each unit as of a specified date.
NAVIGATION: Analytics>Operational>Residential
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Gross Potential rent (GPR) is the maximum possible revenue from rent that a property can
accrue in any given month. Properties can incur losses to GPR from a variety of sources.
Use the GPR report to identify those sources. The report shows the following sources
based on a specific date:
• Vacancy costs
• Leasing Specials
• Write Off’s
• Delinquent rent payments
• Prepayments
• Loss from non-revenue (model, down, admin) units
NAVIGATION: Analytics>Operational>Residential
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□ Verify Market Rent (Unit Rent) this should never be zero or a negative
Amount
□ Verify Loss/Gain (Difference between Market and Potential Rent) should never
be more then Market Rent or Potential Rent. Could be negative (gain) or
positive (loss) number, verify amounts
□ Potential Rent (Maximum amount of rent that can be collect from resident –
rent amount per lease) Always a positive number, never zero. If unit is vacant
then amount would match Market Rent
□ Vacancy (Difference between Potential and Actual Rent) Most always a
positive number, only negative if a mid-month lease renewal was completed-
all negatives must be verified, if rent from a prior month should be adjusted
to RENTPM not RENT (must verify and fix) All items in this column must be
verified even positive amounts. If there is an amount in this column and the
home has not been vacant, contact your ROS, question all amounts if not
vacant in current month
□ Actual Rent (The rent amount we have charged the resident for the current
month) Should be a positive number. If the apartment has been vacant the
entire month the amount will be zero. If negative, it must be investigated –
something is wrong – needs fixed. Normally, this amount should be the same
as Potential Rent, would be different if home has been moved in or moved
out during the month (or both) or if there are mid-month lease renewals
□ Concession (any concession given during the month, or reversed if charging
back a concession at move out or lease break) Normally a negative number
unless there was an adjustment make to a Prior Concession. There must be
a Concession Form for each concession given and signed by both the PM and
RPM
□ Sum of write-offs posted to the ledgers for residents owing rent. Verify
Write-Off’s (any rent Wrote Off for the resident) This is only for “PAST”
residents where Deposit Accounting has been completed, no current
resident should be listed. Write offs are to be done as soon as Deposit
Accounting is completed
□ Receipts Current are rent receipts received for current month, Receipts prior
or for rent receipts from prior month
□ Amount of delinquent owed or prepaid
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Use the market Rent Schedule report to analyze rent prices at your property. This report
shows averages and totals for market and resident rent as of a specified date.
NAVIGATION: Analytics>Operational>Residential
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Aged Receivables
Use the Aged Receivables report to view how much money residents owe as of a specified
month. The report shows the following information as of a specified date:
• Charges that are overdue by under 30 days, 31-60 days, 61-90 days and over 90 days
• Prepayments
NAVIGATION: Analytics>Operational>Residential
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Use the Financial Aged Receivables report by Resident Charge Code to see delinquent
amounts per the specific code owed.
NAVIGATION: Analytics>Operational>Residential>Residential AR
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Unpaid Charges
This report shows delinquent amounts based on specific minimum amount entered in the
filter by charge code per resident with notes.
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Use the 12-Month Occupancy report to analyze the occupancy at your property. The
repost shows the following information for each month in a specific year:
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Use the Weekly Status report to view weekly traffic at your property. The report shows
the following information in the week ending on the specified date:
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Use the Rentable Items Availability report to view available rentable items at a property.
The report shows items that are available expected to be available within a specified number
of days.
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NAVIGATION: Dashboard>Analytics>Financial>Financial
Select Property
Select Book:
Select Account Tree (report format):
Select Report Type: Budget Comparison (with PTD)
Select Period: Date range for report
Check Decimals
Check Suppress Zero
Verify Show Acct Code is checked
Click DISPLAY
Select Property
Select Type: for Winner Circle – Select Lease Renewal and Move In
Enter Date Range
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MOR REPORTING
Financial Report with Notes
NAVIGATION: Dashboard>Analytics>Financial>Financial with Notes
Select Property
Select Book: (See Prelim)
Select Account Tree: (see prelim statement)
very important to select the correct book
and account tree for MOR
Report Type: Budget Comparison
Period: enter period wanting report for
Select Grid to have lines
If you want to see decimals, select box
Select Suppress Zero
Click DISPLAY
Note the Prelim Report you receive will show in upper left hand
corner the above parameters need to pull the Financial with notes
report
Blue Links have drill down capability, click the link to get
more information about the category
To Add Notes:
Click ADD Header Notes link in the far left under the filter information
This is the summary for your financial
To Add Category Notes:
Click ADD NOTES link under the Notes field (far right side)
Click NEW to add specific notes to each Account Code
Once the note has been entered and proofed
Click SAVE
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Note: If the note entered needs updated or deleted, click back on the link and select the
View to edit or Delete remove
Note: Yardi has a time out of 15 minutes, be sure to click display to save your
work every few minutes.
The variance colors are based on the percent (40%) not the dollar amount
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RPM YARDI USER GUIDE CONAM MANAGEMENT
After the report is completed by the Community Manager and reviewed by the RPM, it
needs to be printed to PDF and sent to from the RPM to the Staff Account and Property
Management Controller. There is no action needed to approve except to print and email.
Select Property
Select Book: (see prelim)
Select Account Tree: (see prelim)
Report Type: (see prelim)
Period: enter period wanting report for
Click PDF
Save to Desktop or desired location
Email to Staff Accountant and the Property Management
Controller (Karen Saunders)
Select Property
Enter Date
Select Report Type: Box Score Summary
Select Summarize By: Property or Unit Type
Click DISPLAY
Note: If there are any other Yardi reports that your client request as part of the financial
package, please save as a PDF and forward to your Staff Accountant and Property
Management Controller
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RPM YARDI USER GUIDE CONAM MANAGEMENT
ACCOUNTS PAYABLE
WORKFLOW APPROVERS
If you will be away for the office on vacation or just unable to be available to perform the
necessary approvals to get PO’s and Invoice’s moving through the workflow, it is important
that you assign your approval duties to another associate. Voyager will route all workflows
to the person you set as your delegate for the selected time.
It is recommended that you try and approve all your outstanding PO’s and Invoices prior to
being out of the office, however this is a great feature that will help the process moving
along while you are away.
Out of Office
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RPM YARDI USER GUIDE CONAM MANAGEMENT
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DASHBOARDS
PAYscan Dashboard
NAVIGATION: Dashboards>PAYscan
The PAYscan Dashboard provides a quick snapshot of the record statuses for a property
based on the date range entered. The date range default is one month prior to the current
date. This can be edited to view a specific date range.
Links in each section will drill down to details on where the PO, Invoice or Payable is in the
process.
• Select Property ID
Invoices and Payables will populate based on date range
Delete out the dates to view all invoices that are in
administration
• PO Administration (Site, AP, RPM) – Currently Not Using PO’s
View No Workflow Attached, Workflow in Progress,
Approved, Open, Rejected or Received
• Invoice Administration (Site, AP, RPM)
Ready for Entry/Keyed, No Workflow Attached, Workflow
in Progress, Approved Not Posted, Approve Posted or
Rejected
• Payable Administration (AP)
Unposted Batches
Pending Payments
Approved and Unpaid/Partially Paid
The Add PO, Add Invoice, Add Payable Links are not used at the Site or RPM Level
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RPM YARDI USER GUIDE CONAM MANAGEMENT
PAYscan Workflow
Using the PAYscan Workflow Dashboard you can review, approve or reject purchase orders
and invoice registers in your workflow.
Next Steps: Approval, Reject or Return to Data Entry (you can select Next Steps
here or go into the details of the PO or Invoice Register to approve-see below for
detailed instructions regarding viewing details)
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Once you click the PO # Link the PO will open with details
Select the Next Steps and enter any notes for the Approval, Reject or Return
to Data Entry
Click SAVE
o To move to details of next Invoice Register or PO click the Navigation
button (double arrows) below the Notes field after saving
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RPM YARDI USER GUIDE CONAM MANAGEMENT
The first time you log into PAYScan and want to see the invoice image, you will have a tab
with in the Invoice Register, you can see the invoice by clicking the tab or we can pull it into
the body of the Invoice Register.
Under Workflows:
Click the IR Link to open Invoice Register
Click the Images Tab
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RPM YARDI USER GUIDE CONAM MANAGEMENT
After you have clicked on the Invoice Ctrl number, the system will take you to the Invoice
Register screen for this invoice
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You should now be in the Payable Invoice Screen. In the Detail tab you will see the check
number
If cleared through bank reconciliation (cashed) will have a date in the Clear Date field
If not cleared through bank reconciliation (not cashed) Clear Date field will be blank
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Aging Payable
This report shows Invoices in the system with invoice numbers, current amount owed and
aging by 30, 60, 90, over 90 and Future Invoices by notes entered.
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Expense Distribution
This report shows expenses based on filter, sorted by GL Account, vendor with invoice
number, period, amount per invoice, amount paid or unpaid with check number (if check has
been issued) with unit number (if applicable) and notes.
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RPM YARDI USER GUIDE CONAM MANAGEMENT
Payment Register
This report shows payments based on filter sorted by GL Account, vendor with invoice
number, period, amount per invoice, amount paid and check number, unit number (if
applicable) and notes.
Notes
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