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    Cucuriculum Vitae: Name: Dharshini Krishnan

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    Gayateri Harikrishnan
    Dharshini Krishnan is a Malaysian citizen living in Kuala Lumpur. She has a Bachelor's Degree in Information Technology and worked as an HR Executive and Customer Service Representative. She is currently seeking new opportunities and has experience in management, customer service, and human resources.

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    Cucuriculum Vitae: Name: Dharshini Krishnan

    Uploaded by

    Gayateri Harikrishnan
    94 views8 pages
    Dharshini Krishnan is a Malaysian citizen living in Kuala Lumpur. She has a Bachelor's Degree in Information Technology and worked as an HR Executive and Customer Service Representative. She is currently seeking new opportunities and has experience in management, customer service, and human resources.

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    Cv

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    Dharshini - CV

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    Dharshini Krishnan is a Malaysian citizen living in Kuala Lumpur. She has a Bachelor's Degree in Information Technology and worked as an HR Executive and Customer Service Representative. She is currently seeking new opportunities and has experience in management, customer service, and human resources.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    94 views8 pages

    Cucuriculum Vitae: Name: Dharshini Krishnan

    Uploaded by

    Gayateri Harikrishnan
    Dharshini Krishnan is a Malaysian citizen living in Kuala Lumpur. She has a Bachelor's Degree in Information Technology and worked as an HR Executive and Customer Service Representative. She is currently seeking new opportunities and has experience in management, customer service, and human resources.

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    © All Rights Reserved
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    CUCURICULUM VITAE

    NAME : DHARSHINI KRISHNAN

    ADDRESS : NO16 JALAN 11/153A, TAMAN PUCHONG INDAH,58200 KL

    MOBILE : 016 2054244

    NATIONALITY : MALAYSIAN

    MARITAL STATUS : MARRIED

    EMAIL : [email protected]

    Education:

    2014 KOLEJ DAMANSARA UTAMA (KDU)

    Bachelor's Degree in Information Technology

    2010 HELP UNIVERSITY


    PRE-U IN BUSINESS

    2005 SMK TAMAN YARL


    SECONDARY HIGH SCHOOL
    Employment History

    KP RESOURCES SDN BHD

    Duration : Dec 2016 – October 2018


    Position : HR Executive
    Monthly Salary : RM3800

    Responsibilities:
    ▪ Recruit, interview, hire and dismiss employees as necessary, following all HR processes and
    procedures.
    ▪ Direct all hiring and training procedures for new employees.
    ▪ Maintain employees’ leaves, medical and attendance record. Keeping track of employees’
    attendance / absenteeism and report to Operations Manager.
    ▪ Organize, maintain and update employee information as needed.
    ▪ Coordinate and direct work activities for managers and employees.
    ▪ Planning of company events or activities on occasions by management’s approval.

    HUAWEI TECHNOLOGIES (MALAYSIA) SDN. BHD


    (SUPPORTING AUSTRALIA & NEW ZEALAND)

    Duration : Feb 2014 – Nov 2016


    Position : Customer Service
    Client : Australia & New Zealand
    Monthly Salary : RM3200 +300 (Shift Allowance)

    Responsibilities:
    ▪ Assist Huawei customers with general enquiries consumable and/or supplies order and service
    support requirements, with a focus on service excellence and first call resolutions.

    ▪ As a first point of contact promote a unified and professional image of the CSC and Huawei as
    whole.

    ▪ Use available knowledge bases to efficiently and accurately diagnose and resolve hardware or
    software related problems to maximise device up time and minimize escalations to Engineers
    and Technical Professionals

    ▪ Correctly identify call types, utilise appropriate system recourse and adhere to logging procedures.

    ▪ Processing of consumable and supplies order for customers.

    ▪ Conduct daily activities in accordance with Huawei’s policies, procedures and code of conduct.
    ▪ Conduct daily activities in a quality and environmental responsible manner in accordance with
    Huawei’s policies.

    ▪ Performance monitoring of Huawei LTE services, 3G PDP SR, LTE PDN SR & 2G PDP SR

    ▪ Handle ticket from ICCS/Amdocs CRM ticketing system. Escalate inextricability case via iCare
    system

    ▪ Provide final version of Incident Report within 24H

    ▪ Prepare Daily

    ▪ Perform remote troubleshooting with Field Engineer on site.

    Skills and Abilities

    ▪ Excellent organizational skills and fast learner and able to adopt new skills in short period.

    ▪ Good leadership skills with team-playing mentality.

    ▪ Good prioritization skills and flexible to adapt plans.

    ▪ Able to plan, develop and implement strategy for HR management and development (including
    recruitment, design policy/practices, contracts, training and development, succession planning,
    performance appraisal and quality management issues)

    ▪ Various experiences comprise of management, computer skills, auditing, marketing, and business
    dealing.

    ▪ Self-motivated and task and detail-oriented.

    ▪ Good researching, reporting and presenting skills.


    ▪

    Strengths:

    ▪ Results driven and aggressive with high personal and career goals.

    ▪ Good interpersonal skills with people from all levels.

    ▪ Possess confidence and good communication ability.

    ▪ Able to work independently with minimum supervision.

    ▪ Possess lots of initiative and self-motivation with a highly objective and results driven
    mind-set.
    Languages Spoken/Written

    ▪ Excellent communication and writing skills in English and Bahasa Malaysia.

    ▪ Fluent in local Tamil dialects

    Career Objective:

    ▪ To excel in a fast paced and in a fast-growing company.

    Seminars & Leadership Trainings Attended:

    Trainer :- Michael Dough

    Seminar :- Effective Business Writing Skills

    Attended :- 2009 (December)

    Trainer :- Raymond Foong

    Seminar :- Psychology Approach to Excellent Quality Customer Service & Relationship


    Management

    Attended :- 2014 (October)

    Trainer :- Solve It Three Sixty - Rita Joshua

    Seminar :- Customer Service Unplugged - Managing People in a Customer Interactive


    Environment

    Attended :- 2015 (January)


    REFERENCES:

    COMPANY : KP RESOURCES SDN BHD


    NAME : MDM SARAS
    TITTLE : HR MANAGER
    TEL : 03-77819754

    COMPANY : HUAWEI TECHNOLOGIES (MALAYSIA) SDN. BHD


    NAME : MR VIJAYRAMAN
    TITTLE : OPERATION MANAGER
    TEL : 012-5126753

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