Chegg Study Video Creation Guidelines

Currently, Chegg Study has two primary offerings for students: Textbook Solutions (TBS) and
Questions and Answers (Q&A). We are looking to augment these two products with videos that
align with our core mission of helping students save time, save money and get smarter.

In general, the videos fall into one of two types. To be clear, there will be an overlap between
the two types of videos and the differences (and similarities) between the two are laid out below.

(1) Concept Videos​: You will be creating a video that gives a high-level introduction on
concepts identified by Chegg. These concept videos must include 1-2 introductory problems
that show students how the concept can/should be applied.

You can watch an example Concept Video here:

https://www.youtube.com/watch?v=9g5HlXEdbOg&list=PLllCkartRRdN3WmNxV94ZXISbLp6SC
1AG&index=4

(2) Problem or Question Solution Walkthroughs​: Your videos will be created using our TBS
or Q&A solutions. We’ll identify what solution you’ll be presenting and give you a sketch of how
to approach it. These videos should use our solutions as a guide, but should be explained
further. The videos should introduce the problem being solved, what the key concepts required
for solving the problem are, common missteps students may make when solving the problem
and hints that may make unlocking the problem easier.

You can watch an example Solution Walkthrough here:

https://www.youtube.com/watch?v=8p8pgYolf1E&feature=youtu.be

Note​: Chegg will need to approve your video before we can promote it so be sure to follow the
“Guidelines” section below​. Chegg reserves the right to change the guidelines from time-to-time.

Scope of Work

Initially, you will be given one video to create. After approval, Chegg will share more
opportunities.
Instructions for Creating and Submitting a Video
Please read the instructions FULLY to ensure that you are paid for your work in a timely
manner. If you have any questions at any point, please email the project manager.

Step 1: ​Agree on video(s) to be created

You will receive an invitation to JIRA where videos (also known as “Issues” in JIRA) will be
organized. Look out for an email with subject line “Chegg Coop has invited you to JIRA” to join
and set your password.

1. Login to the ​JIRA dashboard​ for Chegg Coop

2. On the left side menu, navigate to “Issues” > “My Open Issues” to view videos assigned
to you to create
3. To acknowledge and agree to the video opportunity, click on “Start Progress”
a. Only click on this option if the JIRA ticket is assigned to you
4. To reject the video, click on “Start Progress” and then change the Resolution field to
“Won’t do”
a. Only click on this option if the JIRA ticket is assigned to you

Step 2: ​Create a video

You will receive an invitation to create an account for Kaltura. Please check your spam folder for
an email with the subject “Welcome to Chegg Study Videos” to verify your account and set up
your password. You will also be asked to review and agree to Terms of Service.

This platform will allow you to record and submit videos.

1. Open up a new browser window in “Incognito” mode on Chrome or log out of your Chegg
account and go to the Chegg ​Demo Lesson Space
a. Note: You will need to disable camera and microphone from Chegg Demo
Lesson space to allow the Kaltura CaptureSpace to use camera and microphone
b. Make sure other applications and notifications are off to avoid capturing
unnecessary details
2. Login to the ​Kaltura MediaSpace
3. On the top menu bar, click on “Add New”
4. Select “CaptureSpace” (First time users will need to download desktop recorder
application)
5. Select “Screen & Webcam” on CaptureSpace
6. Select your screen to capture and make sure that your Lesson Demo Space is ready
7. Click Record
8. Once done, stop recording and edit the video content as necessary
a. You can use the “Trim” or “Chop” features for content you want to cut out of the
video recording
 9. Name the video with your name and the ID of the solution, concept, or question provided
in the JIRA Issue
a. Example: The issue name “TBS 123456” means the video is a textbook solution
walkthrough and the ID is 123456
b. Example: The issue name “CON 234567” means the video is a concept
walkthrough and the ID is 234567
10. Click “Upload” - Super important or else your work won’t save!
11. Click on top right icon for the dropdown menu and navigate to “My Media”
a. Verify all fields (listed below) are correct based on the JIRA Issue by clicking on
the pencil icon to the right of the media file
b. “Details” > Refer to the below table for further instructions on the following fields:
Name, Video Type, ID, Creator email, Source, Subsource

Detail How to complete

Name Type in your first name - last name - subject -

solution ID
Ex: kasey-ong-physics-123456

Video Type Select “Textbook Solution” or “Concept”

depending on the Video Type provided in the
JIRA Issue

ID Type in the ID provided in the JIRA Issue

Ex: 123456

Creator email Type in your login email (which should be the

same as your CreatorUp contact email)

Source Select “Partner”

Subsource Select “CreatorUp”

c. “Timeline” > Click on the flag icon to the left of the timeline bar to add chapters
i. Chapters should be bookmarked with distinct steps in the walkthrough
such as Concepts Explained, Step 1, Step 2, Answer
12. Read the​ Guidelines​ thoroughly before you record a video.

Guidelines:
● Video
○ Video/Audio​: Make sure your video and audio are working in the Kaltura
CaptureSpace.
 ○ Resize your browser to 16:9 aspect ratio:​ For example, resize your browser to
be 1280x720 for optimal video size before you screen record your browser. ​Use
this site​ to figure out what your browser’s current dimensions are.
○ Set your demo space to full screen​: Make sure your demo space is enlarged
so students don’t get distracted by your toolbar, bookmarks, or notifications.
○ Enlarge Video​: Make sure your video is ON and that your video module is
enlarged so that it’s easier for the viewer to see your face.
○ Video Placement​: Make sure your video window is away from toolbars in case
we need to edit out any extra screen space.
○ Video Background​: Make sure that everything behind you in the video is
appropriate and clean (no posters or flags). ​Solid backgrounds (such as
whiteboards) are preferred.
○ Dress Appropriately​: Please make sure that you are wearing either a black or
navy colored top, that your shoulders are covered (no tank tops) and that your
clothing does not feature any logos.
○ Video Lighting:​ Please make sure you have decent lighting and that your face is
appropriately illuminated. Natural sunlight is best.
○ Length:​ Please succinctly explain the relevant concept(s) and step(s) within 5-10
minutes. Many studies show that this is the optimal timeframe to maintain a
student’s attention.
● Audio
○ Introduce yourself and the video that you’re presenting:​ Briefly state your
name, that you’re a tutor on Chegg Tutors, and the concept / problem you will be
discussing / solving today.
○ Use Headphones with a Microphone (if you have them)​: Sound quality will be
drastically better if you can speak into a microphone, like the one on iPhone
headphones.
○ Speak at a conversational pace​: Research has shown that students learn best
when presenters are speaking at a natural cadence. Your instinct may tell you to
slow down, but students are actually more engaged when instructors are
speaking to them as they normally would.
○ Record in a quiet environment:​ Background noise can be distracting while a
student is trying to stay focused and learn.
● Writing
○ Do Not Write the Problem Out​: Before you begin recording the video, plan out
how you want to explain the answer step by step. Avoid writing out the problem
or copying and pasting diagrams in the demo lesson space. Students can already
see the problem on the Chegg website, so feel free to jump straight into the
answer walkthrough!
○ Write Cleanly, Use a Stylus​: We strongly encourage instructors to use a stylus
and writing pad to help you write cleanly with neat handwriting.
○ Combine Static Content with Annotation​: Students find the most helpful
videos have a mix of prepared visuals and live annotation.
 ● General
○ Be thoughtful in your explanation:​ Students love when problems are set up
clearly, hints are communicated, and common mistakes are pointed out.
○ Plan the Lesson​: Do your best to outline what the video will cover and practice
so the video doesn’t feel disorganized or sound confusing.
○ Show your Passion​: Don’t hesitate to show how passionate you are about the
subject. Your personality can (and should!) shine through in the lesson.
○ Be positive and engaging​: Create trust with the students. Many students loved
learning with this instructor, Corlandos!
(​https://www.youtube.com/watch?v=HmSCdIGqhhE​)
○ Have Fun!​ Above all, have fun with it. Students will get the most out of your
video if you’re engaging and feel like a fun person to work with!

Step 3​: Submit the video to Chegg

1. Submit your video to the QA team within the Kaltura MediaSpace
2. Click on “Channels” and select the correct subject channel
3. Click “Add to Channel” and select your video
4. Click “Publish” and click “Save”
a. It is very important that steps 2-4 are completed before steps 5-6.
5. Return back to “My Media” > Click on the just published video > Click on “ACTIONS” >
Click on “Edit”
6. Go to “Collaboration” > Click on “Change media owner” and add your subject QA role
username
a. The username will be “qa_[subjectnamehere].” Ex: qa_mechanicalengineering is
the user you’d given ownership to if you are submitting to the Mechanical
Engineering channel.
b. When this is complete, the video will no longer be accessible in My Media
7. In JIRA, be sure to change the status of the issue to “Ready for Review.” This will let the
QA team know it is available.

Step 4​: Edits and Approval

Once you’ve submitted your video, the QA team will review and leave feedback in the video’s
“Details” tags. The QA team will also note progress in the JIRA Issue.
● If approved, you’re all done and ready for the next!
● If rejected, please address the QA team’s request for edits in a timely manner so that we
can get your video approved and get students to visit your profile faster. The QA team
will return the video to you in “My Media” so you can edit or re-record as needed.
○ In JIRA, if you intend on re-submitting the video, click on “Start Progress”
○ In JIRA, if you intend on cancelling this opportunity and not re-submitting, click on
“Start Progress” and then change the Resolution field to “Won’t do”
Questions?
- If you have any questions or feedback about creating, recording, or uploading videos,
please email the Project Manager.
- If you have any questions about the subject matter or need to communicate with the QA
team, comment in the JIRA ticket and tag the QA team (you can do this by typing in
“@qa” and selecting the user that populates).