b6 6062 g000 Aandc26 Supervisor

APTRA Advance NDC
Supervisor’s Guide
B006-6062-G000
October 2004
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© 1998-2004
By NCR Corporation
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Federal Communications
Commission (FCC) Radio Frequency
Interference Statement
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to
correct the interference at his own expense.
This digital apparatus does not exceed the Class A limits for radio
Canadian Class A Device noise emissions from digital apparatus set out in the Radio
Declaration Interference Regulations of the Canadian Department of
Communications.
Le présent appareil numérique n’émet pas de bruits
radioélectriques dépassant les limites applicables aux appareils
numériques de la classe A prescrites dans le Réglement sur le
brouillage radioélectrique édicté par le ministère des
Communications du Canada.
This equipment must be installed and used in strict accordance with

Information to User the manufacturer’s instructions. However, there is no guarantee
that interference to radio communications will not occur in a
particular commercial installation. If this equipment does cause
interference, which can be determined by turning the equipment off
and on, the user is encouraged to consult an NCR service
representative immediately.
Caution NCR Corporation is not responsible for any radio or television

interference caused by unauthorised modifications of this
equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. Such
unauthorized modifications, substitutions, or attachments may void
the user’s authority to operate the equipment. The correction of
interference caused by such unauthorized modifications,
substitutions, or attachments will be the responsibility of the user.
APTRA Advance NDC, Supervisor’s Guide iii

iv APTRA Advance NDC, Supervisor’s Guide
Revision Record
Revision Record
Date Page Description of Change
Oct. 04 Updated for APTRA Advance NDC 2.06.
All Page size increased to 8.5 x 11; duplicated

information removed.
Graphics updated.
References to NVRAM removed as not
supported; file-based persistent storage is used
instead.
References to EPPB and EPPE removed.
HALLMARK and EKC marked as not
supported.
Details of registry settings moved to
Developer’s Guide.
1-2 Removed reference to Developer’s Guide and

restructured contents.
1-5, 1-6 FDKs are now used only for encryption key
entry.
1-8 Removed reference to FDK ‘H’ and AUX keys.
2-6 Added new Select menu option ‘26 FAULT

DISPLAY’.
4-10 to Updated the number of custom (user) screens

4-11 from 999 to 9999.
4-15 to Updated the SET JRNL option with details of

4-16 support for dual mode and the default settings
for the electronic journal.
4-17 Added a new option, DISBL JRNL, to the

Configure menu.
4-17 to Updated for TCP/IP configuration; TCP/IP

4-21 Config menu - option 2 removed; Advanced
TCP/IP Config - only 9 options available;
options 5, 7, 8 and 9 changed.
4-22 to Added ‘44 PD OPTIONS’ (Problem

4-23 Determination) to the Configure menu. Section
includes descriptions of PD menu items 1 to 3.
5-3 Added description of optional Promote

functions on the Access menu.
6-1 Removed reference to documentation for

customised communications configuration.
APTRA Advance NDC, Supervisor’s Guide v

6-2 Added new section “Additional

Communications Configuration”, with
reference to the Developer’s Guide for DNS
and PCCM information.
6-4 Updated the steps for TCP/IP configuration.
A-7, Details of Option digit 7 modified as Action B

A-11 not an option.
A-8 Updated MEI flash rate for XFS.
A-10 Modified the table heading for Option Digit 4C

and added reference to the Advance NDC
Reference Manual for more information.
B-2 Removed error messages E0004 and E0005.
B-3 Added new error messages E0023 and E0025.
B-5 Added new error message E0048.
B-11 to Removed error message E0117; added error

B-13 messages for Problem Determination.
C-1 Removed reference to developing an

application and restructured the topic.
C-3 Removed reference to the Advance ADE,

Seed Application User’s Guide as the Seed
application is not provided with Advance
NDC.
C-6 Added APTRA Communications Feature, User’s

Guide and APTRA Promote User’s Guide.
Glossary Added CCM, CRT, DNS, MEI, PD, XFS.
Mar. 03 Updated for APTRA Advance NDC 2.05.
Revision Re-ordered Revision Record table so that most

Record recent revision is listed first.
Preface Added Microsoft Windows NT and Windows

XP abbreviations.
Made chapter references link to chapters.
Added paragraph and link to User Feedback
Form.
2-3, 2-4 Added ‘90 MISC FUNCS’ option to Select

Menu diagrams.
Added note referring to further information.
2-9 to Added ‘90 MISC FUNCS’ section.

2-11
vi APTRA Advance NDC, Supervisor’s Guide

3-35 Added note in ‘Initialise BNA’ section to state

INIT BNA must be used to enable new BNA
escrow limit.
4-22 Added Supervisor application.
4-25 Microsoft Knowledge Base Article Q195445

applies to Windows NT.
4-26 Added note that remote and local IP address

options only specify IP addresses for Advance
NDC, not create/change Windows NT or XP
addresses.
4-26, Changed ‘Windows NT’ to ‘Windows NT or

4-27 XP’.
6-2 Microsoft Knowledge Base Article Q195445

applies to Windows NT.
A-2, Clarified Option Digits information.

A-22
A-22 Changed ‘Enter/Write A, B and C’ to

‘Enter/Write A, B and V’
C-7 Added ‘EMV Integrated Circuit Card (ICC)

Reference Manual’ to Related Documentation.
Glossary Overhauled by removing duplicate/ irrelevant

entries and listing by acronym.
Added Windows NT and Windows XP entries.
Aug. 02 All Changed “ize” to “ise” throughout.
xxiii Added List of Figures.
2-3 Updated Figure 2-1.
2-7 Added bullet for BNA and CPM.
2-8 to 2-9 Updated for configuration option 33.
3-6 Updated Note 4 to say zeroes displayed.
3-8 to Added screens for BNA and CPM.

3-10
3-12 Added cross-references to the BNA and CPM

screens.
3-22 Added PIN- prompt details and removed note

as padding no longer required.
3-30 Modified details for INIT DEPOS to initialise

CPM.
APTRA Advance NDC, Supervisor’s Guide vii

3-31 Added ‘Fig 3-10, Clear Bins Screen’ for CPM
3-34 Added ‘Fig 3-11, Cleared BNA Counters

Screen’ for BNA
4-25 Added information about editing the registry

if a user account other than administrator is
used with TCP/IP.
4-34 to Added captions to graphics.

4-39
5-3 to 5-4 Updated Figures 5-1 and 5-2 with explanations

of options.
5-9 to Updated options 6 to 10 on Access menu.

5-13
5-15 Updated Enter MAC section.
5-17 to Updated Hallmark section.

5-19
5-19 to Added description of Key Entry menu

5-28 functionality.
6-2 Added information about editing the registry

if a user account other than administrator is
used with TCP/IP.
6-7, 6-8 Added steps for Key Entry mode.
7-16 to Added entry for CPM to table, and updated

7-17 capture of media example.
A-2 Added new values (2,3) to option digit 0.
A-2 to Added cross-references from options to option

A-11 combinations.
A-4 Updated option digit 3 A for night safe overfill

support.
A-15 Updated option digit 2 combinations for spray

dispenser.
A-17 Updated option digit 4 for spray dispenser.
A-21 to Added ’Option Digit 0 Reporting Levels’

A-22 section.
A-23 to Added ‘Option Digits Example’ section.

A-25
B-2, B-6, Added new error messages (e02, E0050,

B-14 E0119).
viii APTRA Advance NDC, Supervisor’s Guide

C-5 Removed Database Help as Database product

not available
Glossary Added BAPE, EPP, EPPB, EPPE and KVV

terms.
Index Added index entries for key entry.
Sep. 01 2-3 Updated Advanced TCP/IP menu in

Supervisor menus graphic
3-8 Added reference for format of displayed

screens
3-9 Figure 3-4 - Removed incorrect ‘LAST

CLEARED’ lines.
3-12 Added same note as on 3-7, that on terminals

with no depository the deposit count is not
displayed
3-13 Added note to use ‘44 - CLR BINS’ option to

selectively clear bins 1, 2 or 3
4-22 Added how to switch back from electronic to

paper journal, if required
4-30 Updated Advanced TCP/IP menu graphic

(added 14 - OFFLN TIMER).
Changed range to ‘0 to 14’.
Added general format of displayed prompt,
and result of pressing Enter at this prompt
before data entry.
4-36 Replaced ‘keep alive’ with ‘ping’
4-38 Added ‘14 - Offline Timer’ section
A-11 Added Option Digit 12 (Journal Paper

Exhausted reported as out or low).
Added Option Digit 13 for SNA
ASCII/EBCDIC conversion.
Jan. 01 3-19 to Added and amended settlement transactions

3-24 description using Reserved screen ‘C09’
3-26, Added details not to use INIT EJRNL and

3-29, RCOPY EJRNL during EJ data upload.
3-30
4-8 Added that Track 1 setting is automatically

saved to NVRAM and used on power failure
recovery.
APTRA Advance NDC, Supervisor’s Guide ix

4-10 Added that roll width and left margin settings

are automatically saved to NVRAM and used
on power failure recovery.
4-11 Added that machine number setting is

automatically saved to NVRAM and used on
power failure recovery.
4-13 Added that message mode setting is

4-16 Added that default printer setting is

4-17 Added that standard note counts settings are

4-19 Added that restart mode setting is

Added that configuration parameters are
power failure recovery. Only need to use SET
DEFAULT if wish to save settings to hard disk.
4-21 Added that journal mode setting is

5-6 Added that password is automatically saved

to NVRAM and used on power failure
recovery.
Added that Initial Entry setting is
5-7 Added that Initial Display setting is

5-8 Added that Exit Mode setting is automatically

recovery.
5-13 Added that MAC number setting is

Password is not saved to hard disk.
x APTRA Advance NDC, Supervisor’s Guide

5-14 Clarified that access settings are automatically

recovery. Only need to use SET ACCESS if
wish to save settings to hard disk.
A-1 Added that option digits settings are

C-7 Updated Other NCR Documentation
July 00 1-2 Changed Application Core Developer’s Guide

reference to Developer’s Guide, for future
customisation of supervisor functionality.
3-4 Added BNA BIN OUT and BNA BIN

ALMOST FULL
3-8 Added note that pockets also displayed if

Cheque Processing Module is present
3-10 Added note that pockets also printed if

Cheque Processing Module is present
3-13 Added Cheque Processing Module (CPM) to 7

CLR DEPOS
3-16 Added that the purge bin tally count is reset to

zero.
3-25 Added CPM to 43 INIT DEPOS

Added CPM to 44 CLR BINS
Added CPM initialised message
3-27 Added BNA initialised message
6-1 Changed Application Core Developer’s Guide

reference to Developer’s Guide, for future
customisation of supervisor functionality.
B-2 Added error message e01, BIN NOT PRESENT
C-2 Deleted Application Core Developer’s Guide
Glossary Changed Application Core definition
Mar. 00 All Changed SSDS-NDC to Advance NDC

Changed SSDS to Advance ADE
Changed Platform to Advance XFS
2-3 Added new Replenish (53, 54), Configure (80,

81) and Access (8, 10) menu items
3-2, 3-9, Updated graphics

4-3, 4-6,
5-3
APTRA Advance NDC, Supervisor’s Guide xi

3-4, 3-8 Added BNA OVERFILL, BNA CNTRS
3-26 Added 53 CLR BNA and 54 INIT BNA
4-37 Added 80 DISP CSH/ACC CONFIG, 81 PRNT

CSH/ACC CONFIG and 99 MORE
5-10, Added 8 ENTER PART1 and 10 ENTER

5-11 PART2
B-4, B-5, Added errors 32, 40 and 115 from

B-13 RESRVD.DEF
Appx. C Updated related documentation for this

release of Advance NDC.
Dec. 99 2-3 Added TCP/IP CONFIG to the Configure

4-3 menu.
4-24 New section “37 TCP/IP CONFIG (TCP/IP

Configuration menu)”.
6-5 Added steps to describe specifying TCP/IP

configuration options.
B-2 New error message ‘NOT CONFIGURED’.
Glossary Added a definition for TCP/IP.
Feb. 99 3-5 MM/DD/YY and DD/MM/YY are the only

valid date formats (YY/MM/DD and
YY/DD/MM are no longer valid).
3-14 Ability to use the TEST CASH function to

check the operation of the cash handler.
3-15 & TEST CASH function implemented to perform

3-16 the same functionality as in NDC+.
3-17 Reworded paragraph on TEST CASH.
3-23 Added information regarding

‘INITIALISATION FAILURE’ and ‘DEVICE
NOT PRESENT’.
3-25 Changed printed to logged.
4-2 Reworded number of attempts.
4-6 Added Note 2.
4-13 Added Cancel key information.
4-22 Changed file size from fixed.
5-2 Reworded number of attempts.
xii APTRA Advance NDC, Supervisor’s Guide

5-13 Added SUPERVISOR PASSWORD.
7-9 Reworded journal backup.
Aug. 98 All New publication.
APTRA Advance NDC, Supervisor’s Guide xiii

xiv APTRA Advance NDC, Supervisor’s Guide
Table of Contents
Contents
Preface
About This Publication .......................................................................xxiii

Why Should I Read this Publication? ........................................xxiii
Abbreviations Used in this Publication .....................................xxiii
What is in this Publication? .........................................................xxiii
How To Use This Guide...............................................................xxiv
Support Information......................................................................xxv
Chapter 1
Introduction to Supervisor Mode
Overview ................................................................................................ 1-1

What is Supervisor Mode? ................................................................... 1-2
How to Enter Supervisor Mode .......................................................... 1-3
Entering at a Front-Access Terminal............................................ 1-3
Entering at a Rear-Access Terminal .............................................1-3
What You See When Entering Supervisor Mode ....................... 1-3
Moving Between the Rear and Front of the Terminal ............... 1-3
Resetting the System....................................................................... 1-4
Using the Operator Interface at the Rear ...........................................1-5
Using the Facia Interface at the Front................................................. 1-6
Selecting Options from the Menus......................................................1-8
Interpreting Error Messages ................................................................ 1-9
Setting Supervisor Reporting.............................................................1-10
Chapter 2
Introduction to the Supervisor Menus
Overview ................................................................................................ 2-1

Standard Menus Available in Supervisor Mode .............................. 2-2
Select Menu ............................................................................................ 2-3
4 REPLENISH .................................................................................2-3
5 CONFIGURE ...............................................................................2-3
APTRA Advance NDC, Supervisor’s Guide xv

Table of Contents
6 ACCESS ........................................................................................2-3
7 DIAGNOSTIC..............................................................................2-4
8 TRANSFER ..................................................................................2-4
9 EXIT...............................................................................................2-5
26 FAULT DISPLAY .......................................................................2-6
90 MISC FUNCS..............................................................................2-6
Chapter 3
Replenish Menu
Overview ................................................................................................3-1
Replenish Menu .....................................................................................3-2
0 DISP SPPLY (Display Supplies Status) ....................................3-2
1 PRNT SPPLY (Print Supplies Status) .......................................3-3
2 DISP CASH (Display Supplies Counters - Cash) ...................3-4
3 DISP CNTRS (Display Supplies Counters) .............................3-5
4 PRNT CNTRS (Print Supplies Counters) ................................3-7
5 CLR CASH (Clear Cash Supplies Counters)...........................3-8
6 CLR CARDS (Clear Cards Captured Counter).......................3-9
7 CLR DEPOS (Clear Deposits Counter) ....................................3-9
8 ADD CASH (Add to Cash Counters).....................................3-10
9 INIT RECPT (Initialise Receipt) ..............................................3-11
10 TEST CASH..............................................................................3-11
12 STD CASH (Standard Cash)..................................................3-12
13 INIT STMNT (Initialise Statement) ......................................3-13
15 SPVR TRANS (Supervisor Transactions) ............................3-13
18 DISP COINS (Display Coins) ................................................3-16
19 CLR COINS (Clear Coins) .....................................................3-16
20 ADD COINS ............................................................................3-16
21 STD COINS (Standard Coins) ...............................................3-16
40 INIT EJRNL (Initialise Electronic Journal) ..........................3-16
41 FILL ENV (Fill Envelope) ......................................................3-18
42 FILL CAMERA ........................................................................3-19
43 INIT DEPOS (Initialise Depository) .....................................3-19
44 CLR BINS (Clear Bins)............................................................3-19
45 CHECK CDM (Check Coin Dispenser Module) ................3-20
47 DUMP IMAGES (Dump DPM Images) ...............................3-20
50 RCOPY EJRNL (Recopy Electronic Journal) ........................3-20
53 CLR BNA (Clear BNA)............................................................3-21
54 INIT BNA (Initialise BNA) .....................................................3-22
99 MORE .......................................................................................3-22
xvi APTRA Advance NDC, Supervisor’s Guide

Table of Contents
Chapter 4
Configure Menu
Overview ................................................................................................ 4-1

Configure Menu..................................................................................... 4-2
0 DISP CONFIG (Display Configuration) ..................................4-3
1 PRNT CONFIG (Print Configuration) ..................................... 4-4
2 TRACK 1 ...................................................................................... 4-5
3 ROLL WIDTH ............................................................................. 4-6
4 MACHINE NO (Machine Number)......................................... 4-7
5 DATE/TIME ................................................................................ 4-8
6 MSG MODE (Message Mode)................................................... 4-9
7 DISP SCRN (Display Screens)................................................. 4-10
8 SET PRINT (Set Printer) ...........................................................4-11
9 SET CASH .................................................................................. 4-12
10 RST MODE (Restart Mode) ................................................... 4-13
11 SET DEFAULT......................................................................... 4-14
12 TRACE ON .............................................................................. 4-14
13 TRACE OFF .............................................................................4-14
14 SET COINS...............................................................................4-14
30 SET JRNL (Set Electronic Journal) ........................................ 4-15
31 VOLUME SST, 32 VOLUME JACK ................................... 4-16
33 DISBL JRNL (Disable Journal Option)................................. 4-17
37 TCP/IP CONFIG (TCP/IP Configuration menu)..............4-17
44 PD OPTIONS (Problem Determination) ............................. 4-22
80 DISP CSH/ACC CONFIG ..................................................... 4-23
81 PRNT CSH/ACC CONFIG ................................................... 4-24
99 MORE ....................................................................................... 4-24
Chapter 5
Access Menu
Overview ................................................................................................ 5-1

Access Menu........................................................................................... 5-2
0 DISP ACCESS (Display Access)................................................ 5-3
1 PRNT ACCESS (Print Access)................................................... 5-4
2 SET PASSWRD (Set Password)................................................. 5-4
3 INIT ENTRY (Initial Entry) ....................................................... 5-5
4 INIT DISPLY (Initial Display) ................................................... 5-5
5 EXIT MODE .................................................................................5-6
6 ENTER V ...................................................................................... 5-6
APTRA Advance NDC, Supervisor’s Guide xvii

Table of Contents
7 WRITE V.......................................................................................5-7
8 ENTER A ......................................................................................5-7
9 WRITE A ......................................................................................5-8
10 ENTER B.....................................................................................5-9
11 WRITE B .....................................................................................5-9
12 ENTER MAC ...........................................................................5-10
13 SET ACCESS ............................................................................5-11
14 HALLMARK............................................................................5-11
25 KEY ENTRY ..............................................................................5-12
Chapter 6
Setting up the Terminal
Overview ................................................................................................6-1
Performing an Initial Configuration ...................................................6-2
Additional Communications Configuration...............................6-2
Setting up the Terminal..................................................................6-2
Chapter 7
Error and Exception Reporting and Recovery
Overview ................................................................................................7-1
Local Journal Log...................................................................................7-2
Device Status Messages..................................................................7-2
Security Trace Messages ................................................................7-4
Presenter Error Message ................................................................7-4
Deposit Envelope Length Error Message ....................................7-5
Communications Trace ..................................................................7-5
Card Capture Message ...................................................................7-5
SST Off-Line/On-Line Messages ..................................................7-5
Local Electronic Journal Log ................................................................7-7
Journal Printer Backup Mode ..............................................................7-8
Power Failure/Restart..................................................................7-10
Device Fault Reporting .......................................................................7-11
Handling Device Failures...................................................................7-12
Device Exception Recovery .........................................................7-13
Capture of Media on Power-Up .................................................7-13
xviii APTRA Advance NDC, Supervisor’s Guide

Table of Contents
Appendix A
Option Digits
Overview ...............................................................................................A-1
Option Digits Table ..............................................................................A-2
Option Digit Combinations.................................................................A-9
Option Digit 2 .................................................................................A-9
Option Digit 3 .................................................................................A-9
Option Digit 4 ...............................................................................A-10
Option Digit 5 ...............................................................................A-10
Option Digit 6 ...............................................................................A-11
Option Digit 7 ...............................................................................A-11
Option Digit 0 Reporting Levels ......................................................A-12
Messages for Values 2 or 3..........................................................A-12
Messages for Value 1 ...................................................................A-12
Option Digits Example ......................................................................A-14
Selecting the Values to Enter......................................................A-15
Appendix B
Error Messages
Overview ............................................................................................... B-1

Error Messages...................................................................................... B-2
PD Error Messages....................................................................... B-11
Appendix C
Related Documentation
Overview ............................................................................................... C-1

Advance NDC Documentation .......................................................... C-2
Advance ADE Documentation ........................................................... C-3
NDC+ Documentation......................................................................... C-5
Other NCR Documentation ................................................................ C-6
Glossary
Glossary.................................................................................... Glossary-1
APTRA Advance NDC, Supervisor’s Guide xix

Table of Contents
Index
Index........................................................................................................1-1
User Feedback Form
xx APTRA Advance NDC, Supervisor’s Guide

List of Figures
List of Figures
Chapter 1
Figure 1-1 Enhanced Operator Interface ....................................... 1-5

Figure 1-2 CRT Screen ......................................................................1-6
Figure 1-3 Touch Screen FDK Emulation ...................................... 1-7
Chapter 2
Figure 2-1 Standard Supervisor Menus ......................................... 2-2

Figure 2-2 Select Menu ..................................................................... 2-3
Figure 2-3 Miscellaneous Functions Menu....................................2-6
Chapter 3
Replenish Menu
Figure 3-1 Replenish Menus............................................................ 3-2

Figure 3-2 DISP CASH Screen......................................................... 3-4
Figure 3-3 DISP CNTRS Screen....................................................... 3-5
Figure 3-4 BNA CNTRS Screen....................................................... 3-6
Figure 3-5 BNA CNTRS Totals Screen ...........................................3-6
Figure 3-6 CPM DISP CNTRS Screen.............................................3-7
Figure 3-7 PRNT CNTRS Printout.................................................. 3-7
Figure 3-8 CLR CASH Screen.......................................................... 3-8
Figure 3-9 CLR CARDS Screen ....................................................... 3-9
Figure 3-10 Clear Bins Screen.......................................................... 3-20
Figure 3-11 Cleared BNA Counters Screen ................................... 3-21
APTRA Advance NDC, Supervisor’s Guide xxi

List of Figures
Chapter 4
Configure Menu
Figure 4-1 Configure Menus............................................................4-3

Figure 4-2 DISP CONFIG Screen ....................................................4-3
Figure 4-3 Second DISP CONFIG Screen ......................................4-4
Figure 4-4 PRNT CONFIG Printout ...............................................4-4
Figure 4-5 TCP/IP CONFIG Menu ..............................................4-17
Figure 4-6 ADVANCED TCP/IP CONFIG Menu......................4-20
Figure 4-7 Problem Determination Options................................4-22
Figure 4-8 BNA Cash Configuration ............................................4-23
Chapter 5
Access Menu
Figure 5-1 Access Menu ...................................................................5-2

Figure 5-2 DISP ACCESS Screen.....................................................5-3
Figure 5-3 MAC Access Data Screen ............................................5-11
Figure 5-4 Key Entry Menu ...........................................................5-12
Figure 5-5 Changing Key Entry Mode .........................................5-13
Figure 5-6 Confirming Key Entry Mode......................................5-13
Figure 5-7 Entering Key A, Single Length without XOR ..........5-14
Figure 5-8 Entering Key A, Single Length with XOR ................5-15
Figure 5-9 Entering Part 1 of a Key...............................................5-15
Figure 5-10 Confirming Part 1.........................................................5-16
Chapter 7
Figure 7-1 Native Mode Printout....................................................7-3

Figure 7-2 Reprint Sequence Example ...........................................7-9
xxii APTRA Advance NDC, Supervisor’s Guide

Preface
About This Publication
This publication describes how to use the Supervisor mode to

configure or replenish an NCR SST running APTRA Advance NDC.
This publication is intended for you if you are responsible for

Why Should I Read this setting up the terminal’s local configuration parameters, or if you
Publication? are involved in carrying out routine replenishment of the terminal.
References to APTRA™ Advance ADE are abbreviated to Advance

Abbreviations Used in this ADE.
Publication References to APTRA™ Advance NDC are abbreviated to Advance
NDC.
References to APTRA™ Self-Service Support are abbreviated to
Self-Service Support.
References to personaS SST Device Simulator For Windows NT™ are
abbreviated to SST Device Simulator.
References to Microsoft® Windows NT® Workstation and
Microsoft® Windows® XP Professional are abbreviated to
Windows NT and Windows XP respectively.
The publication contains the following information:

What is in this Publication?
Chapter 1, “Introduction to Supervisor Mode”
Describes Supervisor mode, how to enter it and use the Supervisor
functions.
Chapter 2, “Introduction to the Supervisor Menus”

Introduces the menus available in Supervisor mode, and gives
details of the Select menu. From this menu you can access the other
Supervisor menus.
Chapter 3, “Replenish Menu”

Describes the options available to carry out the day-to-day
management of the terminal.
Chapter 4, “Configure Menu”

Describes the options available to configure the terminal initially.
APTRA Advance NDC, Supervisor’s Guide xxiii

Preface
Chapter 5, “Access Menu”

Describes the options available to establish or change passwords
and specify which menu is to appear first when you enter
Supervisor mode.
Chapter 6, “Setting up the Terminal”

Provides step-by-step instructions on how to configure the terminal
initially.
Chapter 7, “Error and Exception Reporting and Recovery”

Gives details of the messages that are recorded by the terminal on
the local journal log, and of the information the APTRA Self-Service
Support System Application provides about replenishables and
terminal devices. The chapter also provides information on the
electronic journal.
Appendix A, “Option Digits”

Gives details of option digits that you can select when you configure
local parameters. These options allow you to specify which
additional events and terminal conditions should be reported in
status messages to Central.
Appendix B, “Error Messages”

Lists the error messages that can occur when you are in Supervisor
mode, and provides definitions of their meanings and probable
causes.
Appendix C, “Related Documentation”

Provides details of all related NCR documentation.
NCR recommends that you read Chapter 1, “Introduction to

How To Use This Guide Supervisor Mode” first for a general introduction to Supervisor
mode, and then Chapter 2, “Introduction to the Supervisor Menus”
for an introduction to the available menus.
If you are responsible for setting up local configuration parameters,
read Chapter 6, “Setting up the Terminal” for step-by-step
instructions on how to add local configuration details to the
terminal software. For details of the available Configure and Access
menu options, see Chapter 4, “Configure Menu” and Chapter 5,
“Access Menu” for details.
If you are responsible for the day-to-day management of the
terminal, Chapter 3, “Replenish Menu” provides details of the
available Replenish menu options, and instructions on how to carry
them out.
xxiv APTRA Advance NDC, Supervisor’s Guide

Preface
If an error or device failure occurs, see Chapter 7, “Error and

Exception Reporting and Recovery” for instructions on how to
recover.
If you have a problem using Advance NDC, try the following steps
Support Information to resolve the problem:
1 If an error or device failure occurs, see the following:
● Chapter 7, “Error and Exception Reporting and Recovery”
● Appendix B, “Error Messages”
2 Contact your internal support person for help.
3 Contact your local NCR representative.

NCR provides a wide range of support programmes. For more
information, contact your local Account Team.
If you have any problems using this guide, there is a “User
Feedback Form” at the back of this guide, where you will find our
email and postal addresses. Please take the time to reply; your
comments are appreciated.
APTRA Advance NDC, Supervisor’s Guide xxv

Preface
xxvi APTRA Advance NDC, Supervisor’s Guide

Table of Contents
Chapter 1
Overview 1-1
What is Supervisor Mode? 1-2
How to Enter Supervisor Mode 1-3

Entering at a Front-Access Terminal 1-3
Entering at a Rear-Access Terminal 1-3
What You See When Entering Supervisor Mode 1-3
Moving Between the Rear and Front of the Terminal 1-3
Resetting the System 1-4
Using the Operator Interface at the Rear 1-5
Using the Facia Interface at the Front 1-6
Selecting Options from the Menus 1-8
Interpreting Error Messages 1-9
Setting Supervisor Reporting 1-10
APTRA Advance NDC, Supervisor’s Guide

Table of Contents

1
Overview
Overview 1
This chapter is about Supervisor mode - what it is, how to access it

and how to use the available options. In this chapter we discuss the
following topics:
● What is Supervisor mode?
● How to enter Supervisor mode
● Using the operator interface at the rear
● Using the facia interface at the front
● Moving between the front and rear of the terminal
● Selecting options from the menus
● Interpreting error messages
● Setting supervisor reporting.
APTRA Advance NDC, Supervisor’s Guide 1-1

What is Supervisor Mode?
What is Supervisor Mode? 1
Supervisor mode is your means of controlling the terminal by

giving you access to a range of menus and options. These allow you
to configure and replenish the terminal as required. For example,
you can do the following:
● Enter and change encryption keys
● Replenish printer and cash supplies
● Print and reset totals.
This manual describes the use of the standard supervisor options
for an Advance NDC application. Your particular environment may
have non-standard supervisor options such as the following:
● The start-up menu may have been customised.
● Additional menus may have been added.
● New functions may have been added to standard menus.
● Options on standard menus may have been customised.
If you are operating a terminal that has been customised in this way,
you should also refer to any supervisor documentation describing
the customisations.
Note: We advise you to use a printer or an electronic journal (EJ) to

keep a permanent record of configuration details and replenishment
actions. For information on how to configure a terminal to keep a
hard copy or electronic log of menus and other displays, see
Chapter 4, “Configure Menu”.
Chapter 2, “Introduction to the Supervisor Menus” introduces the

menus. The following chapters cover each menu in detail:
● Chapter 3, “Replenish Menu”
● Chapter 4, “Configure Menu”
● Chapter 5, “Access Menu”
1-2 APTRA Advance NDC, Supervisor’s Guide

How to Enter Supervisor Mode
How to Enter Supervisor Mode 1
The manner in which you enter Supervisor mode depends on the

type of terminal you use.
To enter Supervisor mode at a front-access terminal, unlock and lift

Entering at a Front-Access the facia until its supporting stay is fully extended. If the terminal is
Terminal 1
fitted with the Auto-Supervisor facility, the terminal enters
Supervisor mode automatically when you open the facia. If the
terminal does not have the Auto-Supervisor facility, you can access
Supervisor mode by moving the mode switch to Supervisor.
To enter Supervisor mode at a rear-access terminal, unlock and

Entering at a Rear-Access open the rear cabinet door. If the terminal is fitted with the Auto-
Terminal 1
Supervisor facility, the terminal enters Supervisor mode
automatically when you open the door. If the terminal does not
have the Auto-Supervisor facility, you can access Supervisor mode
by moving the mode switch on the operator panel to Supervisor.
The operator interface (at the rear) or the CRT screen (at the front)
What You See When presents you with the Supervisor menus, as well as prompts and
Entering Supervisor Mode 1
messages. The initial menu displayed is the Select menu, unless you
have previously selected the option to go straight into the Replenish
menu or an Exit menu. For details, see “3 INIT ENTRY (Initial
Entry)” on page 5-5. The operator interface is ready for you to select
an option.
If you try to enter Supervisor mode while a transaction is in
progress, there will be a delay while the transaction is completed.
Note: Sideways printing on the receipt is not supported in

Supervisor mode.
On a rear-access terminal, you can choose to work at either the front

Moving Between the Rear or the rear of the terminal, by using the ‘Transfer’ option from the
and Front of the Terminal 1
Select menu. For information on how to select where you want to
work, see Chapter 2, “Introduction to the Supervisor Menus”.
The enhanced operator interface increases security by providing a
complete menu display at the rear of the terminal. You still have the
option to transfer control to the facia interface if you wish.

How to Enter Supervisor Mode
If you need to reset the system, for example after you have installed
Resetting the System 1
a new version of software, we advise you to enter Supervisor mode

before pressing the reset switch on the operator interface. This
enables quick re-entry to Supervisor mode.

Using the Operator Interface at the Rear
Using the Operator Interface at the

Rear 1
The terminal displays prompts and messages in full on the

enhanced operator interface.
When you need to enter data, a data entry prompt is displayed on
the enhanced operator interface. You can enter data using the
operator keypad. The Function Display Keys (FDKs) are used only
for encryption key entry.
Figure 1-1
Enhanced Operator Interface
1
I A
H B
G C
F D
Normal In - Service
1 2 3 CLR
4 5 6 CNL
Supervisor Supervisor
7 8 9 ENT
Power
0 AUX
Error
Reset Comm

Using the Facia Interface at the Front
Using the Facia Interface at the Front 1
When you carry out Supervisor functions from the facia interface at
the front of the terminal, you use the CRT screen and enter data
using the cardholder keyboard. The FDKs or the touch screen FDK
emulation (where applicable) are used only for encryption key
entry. The Supervisor Application is accessed through option 7,
Diagnostics.
The following diagrams show the default NCR layouts for the CRT
screen and the touch-screen FDK emulation respectively.
Figure 1-2
CRT Screen
1
SELECT
4 REPLENISH 5 CONFIGURE
6 ACCESS 7 DIAGNOSTIC
8 TRANSFER 9 EXIT
26 FAULT DISPLAY
90 MISC FUNCS
SELECT FUNCTION-
1 2 3 CLEAR
QZ ABC DEF
4 5 6 CANCEL
GHI JKL MNO
7 8 9 ENTER
PRS TUV WXY
0 AUX

Using the Facia Interface at the Front
Figure 1-3
Touch Screen FDK Emulation
1
ENCRYPTION KEY A
<<A B>>
Touch FDK CURRENT DIGIT = Touch FDK
area area
<<C D>>
<<E F>>
ENTER KEY PART 1-
1 2 3 CLEAR
QZ ABC DEF
4 5 6 CANCEL
GHI JKL MNO
7 8 9 ENTER
PRS TUV WXY
0 AUX

Selecting Options from the Menus
Selecting Options from the Menus 1
The terminal displays the options you can select in menu form.
To select a Supervisor option:
1 Key the option number.
2 Press the Enter key.

The following function keys are defined for the Select, Replenish,
Configure and Access menus:
Press the Clear key (CLR) if you enter the wrong number. This will
CLEAR delete the number and allow you to enter the correct one.
Press the Cancel key (CNL) if you are in the Replenish, Configure or
CANCEL Access menu and want the Select menu to be redisplayed.
Press the Enter key (ENT) after using an option to return to the
ENTER
menu.
Some keys have other defined functions in lower-level menus. See
the relevant sections for details.

Interpreting Error Messages
Interpreting Error Messages 1
If you make a mistake when entering information or selecting an

option, the terminal will display an error message.
The error message remains until you make a selection which causes
another screen to be displayed.
See Appendix B, “Error Messages”, for details of all Supervisor
error messages.

Setting Supervisor Reporting
Setting Supervisor Reporting 1
Status messages are sent to Central which contain a record of the

menu options you selected while in Supervisor mode. You have the
following options, which you can set from the Configure menu:
● Transmit only the menu item selections from the Select menu
(default)
● Transmit the menu number and menu item selections from all
the menus. This is a local configuration option
● Transmit items selected from a sub-menu
● Transmit items selected from component options.
For more information, see Chapter 4, “Configure Menu”, and
Appendix A, “Option Digits”, option digit 0.

Table of Contents
Chapter 2
Introduction to the Supervisor
Menus
Overview 2-1
Standard Menus Available in Supervisor Mode 2-2
Select Menu 2-3

4 REPLENISH 2-3
5 CONFIGURE 2-3
6 ACCESS 2-3
7 DIAGNOSTIC 2-4
8 TRANSFER 2-4
Selecting Transfer from the Operator Interface 2-4
Selecting Transfer from the Facia Interface 2-4
9 EXIT 2-5
Safe Door Opened During a Transaction 2-5
26 FAULT DISPLAY 2-6
90 MISC FUNCS 2-6
0 PRNT CMPNT VERS 2-7
1 PRNT SCRW VERS 2-7

Table of Contents

2
Overview
Overview 2
In this chapter we introduce the standard options and menus

available from the first Supervisor menu, the Select menu.
You should read this chapter if you are responsible for either setting
up local configuration parameters or the day-to-day management of
the terminal.
Each menu available in Supervisor mode gives you access to a range
of related options, as follows:
● Select Menu - provides access to the other Supervisor menus
● Replenish Menu - contains options for performing day-to-day
terminal management
● Configure Menu - contains options for setting local
configuration parameters
● Access Menu - contains security options.
Note: There may be other menus in addition to those shown in this

manual, or some menus may have different options. Consult any
third-party guides to customised Supervisor functions that are
installed on your terminal.

Standard Menus Available in Supervisor Mode
Standard Menus Available in

Supervisor Mode 2
You carry out Supervisor functions by selecting options from a

series of menus. The main menus available and the options
associated with each one are shown in the following diagram.
Figure 2-1
Standard Supervisor Menus
2

Select Menu
Select Menu 2
The Select menu is usually the first menu you see on entering
Supervisor mode. From here you can select other Supervisor menus,
enter the System Application through option 7 “Diagnostic”,
transfer between interfaces, or exit from Supervisor mode.
Figure 2-2
Select Menu
2
SELECT
4 REPLENISH 5 CONFIGURE
6 ACCESS 7 DIAGNOSTIC
8 TRANSFER 9 EXIT
26 FAULT DISPLAY
90 MISC FUNCS
SELECT FUNCTION-
Note: The ‘90 MISC FUNCS’ option gives access to the smart card
functions listed in the “90 MISC FUNCS” section. These are
associated with the ‘EMV/CAM2 Exits for APTRA Advance NDC’
product. For more information, refer to the EMV Integrated Circuit
Card (ICC) Reference Manual.
The Replenish option gives access to the Replenish menu, which

4 REPLENISH 2
you use for maintaining the terminal supplies and the counters
relating to them. For details, see Chapter 3, “Replenish Menu”.
The Configure option gives access to the Configure menu, once you
5 CONFIGURE 2
have entered the correct password if it is set.

The Configure menu contains options for setting local configuration
parameters. You will normally only need to use it for setting local
configuration parameters when the terminal is first installed. For
details, see Chapter 4, “Configure Menu”.
The Access option gives access to the Access menu, once you have
6 ACCESS entered the correct password if it is set. You use the Access menu for
2
setting how the terminal will operate in Supervisor mode, and for
entering encryption keys.
The Access menu also controls password protection to Level 2
Supervisor menus. For details, see Chapter 5, “Access Menu”.

Select Menu
The Diagnostic option gives access to the APTRA Self-Service

7 DIAGNOSTIC 2
Support System Application. The System Application provides

access to functions that are used to perform configuration and
maintenance on an SST.
The following functions are available within the System
Application:
● Maintenance
● Device Self Tests
● Device Status List
● Device Servicing
● Self Service Configuration
● Save NT Information to Disk
● Transfer System Application Interface
● System Shutdown.
Not all of the functions provided by the System Application are
available to every user. Some functions are reserved for use by
Customer Engineers (CE) only.
For details of the functions, refer to the APTRA Self-Service Support,
System Application User Guide.
The Transfer option enables you to switch control of Supervisor

8 TRANSFER functions between the operator and facia interfaces. You can specify
2
which panel should be active whenever you enter Supervisor mode,

by selecting the INIT DISPLY option from the Access menu.
Selecting Transfer from the Operator Interface 2
If you select the transfer option from the operator interface, control
is passed to the facia interface.
To obtain the Select menu:
1 The prompt ENTER PASSWORD appears.
2 Type ‘2468’ and press Enter.
3 The message FACIA appears on the operator display once you

have entered the correct password.
Selecting Transfer from the Facia Interface 2
If you select the Transfer option from the facia interface, control is
passed to the operator interface and the Supervisor screen is
displayed on the operator display.

Select Menu
The Exit option takes you out of Supervisor mode. When you select
9 EXIT 2
this option the following occur:

● The current operator display is blanked
● The keyboard is disabled
● When using the rear interface, the supply screen (‘C03’ or ‘003’)
is displayed on the facia display
● If present, the Bunch Note Acceptor (BNA) and the Cheque
Processing Module (CPM) have their device fitness initialised
ready for use by the transaction.
‘C03’ is a reserved screen and is displayed when the terminal is in
Supervisor mode. If screen ‘C03’ is not downloaded, the display
defaults to screen ‘003’, which is a customised screen.
If the mode switch is set to Normal, the terminal will go either in-
service or out-of-service. This depends on the ‘Supply and Ready’
configuration option selected in the Configuration Parameters or
Enhanced Configuration Parameters load message, and the mode
from which Supervisor was entered. For details of the
Configuration/Enhanced Configuration Parameters Load message,
refer to the APTRA Advance NDC, Reference Manual.
If the mode switch is set to Supervisor, the terminal will remain in
Supervisor mode, with the keyboards disabled and the display
blanked, until the mode switch is returned to the Normal position.
If you exit Supervisor mode with the safe door open, the cash
dispenser will not subsequently operate. Unless the circumstances
described below apply, you must go back into Supervisor mode
with the safe door closed and clear the faults using the standard
replenishment functions. For more information, refer to the APTRA
Advance NDC, Reference Manual.
Safe Door Opened During a Transaction 2
Advance NDC supports Enhanced Configuration Option 33, the

Simulate Supervisor Mode Entry/Exit option, for the cash dispenser
only in terminals fitted with a rocker switch for Supervisor mode.
The default for this option is on. If it is set, and the safe door is
opened during a transaction, the transaction will fail with a message
being sent to Central to indicate the fatal condition caused by the
safe door being open.
Once the terminal returns to the idle state and the door is closed,
Supervisor Entry/Exit is simulated to ensure that the cash dispenser
is cleared and in a good state to allow further transaction.
If the safe door is opened prior to a transaction taking place (for
example, it is left open after Supervisor activity) it is only when an

Select Menu
attempt is made to use the cash dispenser that the terminal will
generate a fatal condition.
If Enhanced Configuration Option 33 is set to zero (that is, simulate
Supervisor Exit/Entry) and the above scenarios occur, the cash
dispenser will not operate, but remain in a fatal condition. To rectify
this, you must close the safe door, go back into Supervisor mode,
and clear the faults using the standard replenishment functions. For
more information, refer to the APTRA Advance NDC, Reference
Manual.
The best advice is:
Always close the safe door before you exit Supervisor mode and
ensure that when opening the safe door, the terminal is in an idle
state.
Note: A Clear Cash operation is performed on exit from

Supervisor mode, to clear any bills which may be in the cash
dispenser transport mechanism.
The Fault Display option lets you view the fault display on request
26 FAULT DISPLAY 2
using either the front or rear interface when in Supervisor mode. For
details of the Fault Display, see “Device Fault Reporting” on page
7-11.
The Misc Funcs option gives access to the Miscellaneous Functions

90 MISC FUNCS menu, which you can use to journal the Smart Card application or
2
SCRW hardware version numbers, if present.

The Miscellaneous Functions menu contains the smart card related
options shown in the following figure:
Figure 2-3
Miscellaneous Functions Menu
2
MISC FUNCS
0 PRNT CMPNT VERS
1 PRNT SCRW VERS
SELECT FUNCTION-
When the 'MISC FUNCS' menu is entered from the Select menu, the
unsolicited supervisor keys message has field 'e2' set to '90' or '090',
depending on the value of message mode option digit number 0.

Select Menu
0 PRNT CMPNT VERS 2
When EMV smart cards (EMV/CAM2 Exits) are not being used and
no EMV application is present, supervisor function '0' ('PRNT
CMPNT VERS') prints the following to the journal:
COMPONENT VERSIONS
ICC NOT INSTALLED
CAM NOT INSTALLED
If EMV smart cards are being used, supervisor function '0' ('PRNT
CMPNT VERS') prints the smart card processing application
component versions. In this case, refer to the EMV Integrated Circuit
Card (ICC) Reference Manual.
If the printer or EJ is not available, the error message ‘DEVICE NOT
PRESENT’ is displayed. If the printer is configured but the print
operation fails, the error message ‘PRINT FAILURE’ is displayed.
For details of using the SET PRINT option in the Configure menu to
configure a printer or the EJ, see Chapter 4, “Configure Menu”.
When the 'PRNT CMPNT VERS' function is selected from the 'MISC
FUNCS' menu, the unsolicited supervisor keys message has field
'e2' set to '800' or will not be sent, depending on the value of
message mode option digit number 0.
1 PRNT SCRW VERS 2
With a Smart Card Reader/Writer (SCRW) present, supervisor

function '1' ('PRNT SCRW VERS') prints the SCRW firmware
version information to the journal; for example:
SCRW VERSION
009001621450000000

When the 'PRNT SCRW VERS' function is selected from the 'MISC
FUNCS' menu, the unsolicited supervisor keys message has field
'e2' set to '801' or will not be sent, depending on the value of
message mode option digit number 0.

Select Menu

Table of Contents
Replenish Menu
Chapter 3
Replenish Menu
Overview 3-1
Replenish Menu 3-2

0 DISP SPPLY (Display Supplies Status) 3-2
1 PRNT SPPLY (Print Supplies Status) 3-3
2 DISP CASH (Display Supplies Counters - Cash) 3-4
3 DISP CNTRS (Display Supplies Counters) 3-5
Bunch Note Acceptor 3-5
Cheque Processing Module 3-6
4 PRNT CNTRS (Print Supplies Counters) 3-7
5 CLR CASH (Clear Cash Supplies Counters) 3-8
6 CLR CARDS (Clear Cards Captured Counter) 3-9
7 CLR DEPOS (Clear Deposits Counter) 3-9
8 ADD CASH (Add to Cash Counters) 3-10
9 INIT RECPT (Initialise Receipt) 3-11
10 TEST CASH 3-11
12 STD CASH (Standard Cash) 3-12
13 INIT STMNT (Initialise Statement) 3-13
15 SPVR TRANS (Supervisor Transactions) 3-13
Prompts Displayed During Supervisor Settlement 3-13
Completion Of Data Entry 3-14
Transaction Request Message 3-15
Leaving Supervisor Mode 3-15
18 DISP COINS (Display Coins) 3-16
19 CLR COINS (Clear Coins) 3-16
20 ADD COINS 3-16
21 STD COINS (Standard Coins) 3-16
40 INIT EJRNL (Initialise Electronic Journal) 3-16
EJDATA.LOG File 3-17
Recovering from a Power Failure 3-18
41 FILL ENV (Fill Envelope) 3-18
42 FILL CAMERA 3-19
43 INIT DEPOS (Initialise Depository) 3-19
44 CLR BINS (Clear Bins) 3-19
45 CHECK CDM (Check Coin Dispenser Module) 3-20
47 DUMP IMAGES (Dump DPM Images) 3-20
50 RCOPY EJRNL (Recopy Electronic Journal) 3-20

Table of Contents
Replenish Menu
53 CLR BNA (Clear BNA) 3-21

54 INIT BNA (Initialise BNA) 3-22
99 MORE 3-22

Replenish Menu3
Overview
Overview 3
In this chapter we describe the standard options available in the

Replenish menu, and how to use them.
The Replenish menu contains options for maintaining the terminal
supplies and the counters relating to them.
We recommend that you refer to this chapter if you are responsible
for the day-to-day management of the terminal.

Replenish Menu
Replenish Menu
Replenish Menu 3
The Replenish menu contains the following options:
Figure 3-1
Replenish Menus
3
REPLENISH
0 DISP SPPLY 1 PRNT SPPLY
2 DISP CASH 3 DISP CNTRS
4 PRNT CNTRS 5 CLR CASH
6 CLR CARDS 7 CLR DEPOS
8 ADD CASH 9 INIT RECPT
10 TEST CASH 12 STD CASH
13 INIT STMNT 15 SPVR TRANS
18 DISP COINS 19 CLR COINS
20 ADD COINS 21 STD COINS
99 MORE
SELECT FUNCTION-
REPLENISH
40 INIT EJRNL 41 FILL ENV
42 FILL CAMERA 43 INIT DEPOS
44 CLR BINS 45 CHECK CDM
47 DUMP IMAGES 50 RCOPY EJRNL
53 CLR BNA 54 INIT BNA
99 MORE
SELECT FUNCTION-
2
The Display Supplies Status option displays the status of any of the
0 DISP SPPLY (Display terminal supplies and containers which require attention.
Supplies Status) 3
Select this option to carry out a routine check of your terminal’s

devices, by displaying the status of any of the terminal’s supplies
which require your attention. Selecting the option displays the
following header is displayed:
*SUPPLIES STATUS*
followed by one or more of the following messages:

● TYPE n CASH LOW (n = 1, 2, 3, or 4)
● TYPE n CASH EMPTY (n = 1, 2, 3, or 4)
● CASH REJECT BIN OVERFILL
● CARD BIN OVERFILL
● DEPOSIT BIN OVERFILL
● NIGHT DEPOSIT OVERFILL
● STATEMENT BIN OVERFILL
● RECEIPT PAPER EXHAUSTED
● RECEIPT PAPER LOW

Replenish Menu
Replenish Menu
● RECEIPT HEAD EXHAUSTED

● RECEIPT HEAD LOW
● RECEIPT RIBBON EXHAUSTED
● RECEIPT RIBBON LOW
● RECEIPT KNIFE LOW
● JOURNAL RIBBON EXHAUSTED
● JOURNAL RIBBON LOW
● JOURNAL PAPER EXHAUSTED
● JOURNAL PAPER LOW
● JOURNAL HEAD EXHAUSTED
● JOURNAL HEAD LOW
● STATEMENT BIN OVERFILL
● STATEMENT RIBBON EXHAUSTED
● STATEMENT RIBBON LOW
● STATEMENT HEAD EXHAUSTED
● STATEMENT HEAD LOW
● STATEMENT PAPER EXHAUSTED
● STATEMENT PAPER LOW
● STATEMENT KNIFE LOW
● ENVELOPE DISPENSER LOW
● ENVELOPE DISPENSER EXHAUSTED
● CAMERA FILM LOW
● CAMERA FILM EMPTY
● BNA OVERFILL
● BNA BIN OUT
● BNA BIN ALMOST FULL.
If all supplies are adequate the following message is displayed:

ALL SUPPLIES GOOD
The Print Supplies Status option is the same as the DISP SPPLY
1 PRNT SPPLY (Print option, but instead of displaying the supplies status, the terminal
Supplies Status) 3
prints the information or writes it to the Electronic Journal (EJ).
If you select this option, the following message is displayed after a
successful print:
SUPPLY STATE PRINTD

For details of using the SET PRINT option in the Configure menu to
configure a printer or the EJ, see Chapter 4, “Configure Menu”

Replenish Menu
Replenish Menu
The Disp Cash option displays the cash counters as follows:

2 DISP CASH (Display
● CASSETTE – the amount of cash in each cassette
Supplies Counters - Cash) 3
● REJECTED – the amount of cash rejected from each cassette

● REMAINING – the cash remaining in the terminal for each
cassette – the cash in the cassette plus the cash rejected for each
cassette
● DISPENSED – the cash dispensed from each cassette
● TOTAL – the total cash value of the cassette - the cash in the
cassette plus the cash rejected plus the cash dispensed.
Figure 3-2
DISP CASH Screen
3
TYPE 1 TYPE 2
CASSETTE XXXXX XXXXX
+REJECTED XXXXX XXXXX
-REMAINING XXXXX XXXXX
+DISPENSED XXXXX XXXXX
=TOTAL XXXXX XXXXX
TYPE 3 TYPE 4
CASSETTE XXXXX XXXXX
+REJECTED XXXXX XXXXX
-REMAINING XXXXX XXXXX
+DISPENSED XXXXX XXXXX
=TOTAL XXXXX XXXXX
LAST CLEARED MM/DD/YY HH:MM
SELECT FUNCTION-
In this example, and throughout this manual, X is used to represent

the numbers that appear on the screen. For the Remaining and Total
counters, spaces are displayed if the counter is less than zero (0) or
no entry has been made.
Note: 1. The date may appear in either of the formats MM/DD/YY

or DD/MM/YY. The date format is set by means of an Enhanced
Configuration Parameters Load message.
Note: 2. The value of each Remaining counter is the sum of the

Cassette and Rejected counters. The Cassette and Rejected counters
may not be accurate, due to double note rejects and other purge
operations. However, the following equation is accurate, even if
there has been a power failure during a dispense operation:
REMAINING + DISPENSED = TOTAL
Note: 3. If you have not performed an ADD CASH function, only

Rejected and Presented counts are significant. For details, see
“8 ADD CASH (Add to Cash Counters)” on page 3-10.
Note: 4. If more notes have been dispensed from a cassette type

than it was originally set to contain, the Cassette, Remaining and
Total counts display zeroes (00000) for those counts.

Replenish Menu
Replenish Menu
If a cash handler is not present, the error message ‘DEVICE NOT

PRESENT’ is displayed. See Appendix B, “Error Messages” for
details.
The Disp Cntrs option displays non-cash counts as follow:

3 DISP CNTRS (Display
● CARDS CAPTURED/LAST CLEARED - all cards captured since the
Supplies Counters) 3
count was last cleared and the date the count was last cleared
● DEPOSITS MADE/LAST CLEARED - all deposits made since the
count was last cleared and the date the count was last cleared
● ACTIVITY COUNT - total transactions since the terminal was
installed.
Figure 3-3
DISP CNTRS Screen
3
CARDS CAPTURED XXXXX

DEPOSITS MADE XXXXX
ACTIVITY COUNT = XXXXXXXX
SELECT FUNCTION-
Note: 1. The Activity counter contains the total number of

transactions since the machine was installed. The counter is
incremented for each Transaction Reply message received from
Central which contains a new transaction serial number. This
counter cannot be cleared from Supervisor mode.
Note: 2. On terminals with no depository, the DEPOSITS MADE

and LAST CLEARED lines are blank.
Bunch Note Acceptor 3
If the Bunch Note Acceptor (BNA) is present, the following message

is displayed at the bottom of the DISP CNTRS screen:
PRESS <ENT> FOR MORE
Select this to display successive BNA CNTRS screens, showing all

fifty possible note configurations, with their denomination type
number (‘TYPE’), note configuration information (‘CONFIG’) and
number of notes deposited (‘DEPOSIT COUNT’). Where a note
configuration is not configured, the text 'NOT CONF' is displayed.
The following screen shows the format of each of these successive
screens:

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Figure 3-4
BNA CNTRS Screen
3
BUNCH NOTE ACCEPTOR COUNTS

TYPE CONFIG DEPOSIT COUNT
XX XXXXXXXXX XXXX
XX XXXXXXXXX XXXX
XX XXXXXXXXX XXXX
XX XXXXXXXXX XXXX
XX XXXXXXXXX XXXX
XX XXXXXXXXX XXXX
XX XXXXXXXXX XXXX
XX XXXXXXXXX XXXX
The final BNA CNTRS screen shows the total number of encashed,
rejected, escrow deposited and escrow refunded notes with the date
and time they were last cleared. The following screen shows the
format of this information:
Figure 3-5
BNA CNTRS Totals Screen
3
BNA CNTRS
LAST CLEARED : MM/DD/YY HH:MM

COUNT
ENCASHED XXXXX
REJECTED XXXXX
ESCRW DEPS XXXXX
ESCRW RFND XXXXX
SELECT FUNCTION-
The following table explains the different note movements:
Note Movement Description
ENCASHED Number of notes moved from escrow to the cash bin
REJECTED Number of notes rejected by the BNA during

processing in Cash Accept state
ESCRW DEPOS Number of notes accepted to the escrow position
ESCRW REFND Number of notes returned to the refund slot from the
escrow position
Cheque Processing Module 3
If the Cheque Processing Module (CPM) is present, the counts for

bins 1, 2 and 3 are also displayed, together with the dates/times
they were last cleared. The following screen shows the format of this
information. Bin 2 is always regarded as the Reject Bin. If a bin does
not exist, a zero count is displayed.

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Figure 3-6
CPM DISP CNTRS Screen
3
CARDS CAPTURED XXXXX

DEPOSITS MADE XXXXX
PKT 1 XXXXX CLRD DD/MM/YY HH:MM
PKT 2/ REJECT BIN
XXXXX CLRD DD/MM/YY HH:MM
PKT 3 XXXXX CLRD DD/MM/YY HH:MM
SELECT FUNCTION-
The PRNT CNTRS option is similar to the DISP CASH and the DISP
4 PRNT CNTRS (Print CNTRS options, but the information is printed on the receipt or
journal printer. Where applicable, selecting this option causes
supplies counters to be written to the EJ (electronic journal).
Select this option to print the following counters or write them to
file:
Figure 3-7
PRNT CNTRS Printout
3 TYPE 1 TYPE 2
CASSETTE 01324 02543
+REJECTED 00009 00012
=REMAINING 01333 02555
+DISPENSED 43922 28493
=TOTAL 45255 31148
TYPE 3 TYPE 4
+REJECTED 00009 00012
=REMAINING 01333 02555
=TOTAL 45255 31148
LAST CLEARED 06/28/01 12:34
CARDS CAPTURED 00013

DEPOSITS MADE 00634

ACTIVITY COUNT = 03254564
If you select this option, the following message is displayed after a

successful print:
ALL COUNTERS PRINTD
Note 1: The notes on page 3-4 and page 3-4 applying to DISP CASH
also apply to the PRNT CNTRS option.
Note 2: If there is no printer or electronic journal fitted, or if the

required device is out of service, this option is invalid and the error

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message ‘DEVICE NOT PRESENT’ is displayed. If the printer is

configured but the print operation fails, the error message ‘PRINT
FAILURE’ is displayed. See Appendix B, “Error Messages” for
details.
Note 3: Details are recorded only on machines with the appropriate

device installed. For example, cash counts are printed for machines
with a cash dispenser, and DEPOSITS MADE/LAST CLEARED
lines are printed for machines with a depository.
Note 4: If the BNA is present, all the BNA CNTRS data is included
in the printed output. The printed output contains the same
information as is displayed when the DISP CNTRS function is
selected; however, the MORE option is not made available. (See
Figure 3-4 “BNA CNTRS Screen” on page 3-6 and Figure 3-5 “BNA
CNTRS Totals Screen” on page 3-6).
Note 5: If the CPM is present, the counts for pockets 1, 2 and 3 are
also printed, together with the dates/times they were last cleared,
containing the same information as displayed on screen for the DISP
CNTRS option (see Figure 3-6 “CPM DISP CNTRS Screen” on page
3-7).
The CLR CASH option is one of a set available from the Replenish
5 CLR CASH (Clear Cash menu that lets you manage the cash balance in the terminal.
This option clears the Currency counters to zero. The date and time
of clearing are set by the terminal clock.
Select this option to display the following zeroed counts:
Figure 3-8
TYPE 1 TYPE 2
CLR CASH Screen
3

+REJECTED 00000 00000
-REMAINING 00000 00000
=TOTAL 00000 00000
TYPE 3 TYPE 4
+REJECTED 00000 00000
-REMAINING 00000 00000
=TOTAL 00000 00000
SELECT FUNCTION-
A security trace message is printed on the local journal log or

written to the EJ. It contains information on the amount of cash
dispensed and the amount of cash remaining prior to clearing. See
the passage “Security Trace Messages” on page 7-4 for details.

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details.
The CLR CARDS option clears the Cards Captured counter to zero
6 CLR CARDS (Clear and registers the date and time of clearing from the current terminal
Cards Captured Counter) 3
clock time.
When you select this option, the date and time of clearing are set
from the terminal clock and the following zeroed count is displayed:
Figure 3-9
CLR CARDS Screen
3
CARDS CAPTURED 00000

DEPOSITS MADE XXXXX
SELECT FUNCTION-
<< CLR ENT >>
Note: On terminals with no depository, the DEPOSITS

MADE/LAST CLEARED lines are blank.

written to the EJ containing information on the number of cards
captured prior to clearing. For details, see “Security Trace
Messages” on page 7-4.
The CLR DEPOS option clears the deposits counter to zero and sets
7 CLR DEPOS (Clear the date and time of clearing to the current terminal clock time.
Deposits Counter) 3
If a Depository or CPM is present, select this option to clear the

Deposits counter to zero. The date and time of clearing are set from
the terminal clock.
Note: If you just wish to selectively clear bins 1, 2 or 3, rather than

the total deposits count, use the ‘44 - CLR BINS’ option instead.

written to the EJ. It contains information on the number of deposits
made prior to clearing. See the passage “Security Trace Messages”
on page 7-4 for details.
If a Depository or CPM is not present, the error message ‘DEVICE
NOT PRESENT’ is displayed. See Appendix B, “Error Messages” for
details.

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The ADD CASH option is another that lets you manage the cash
8 ADD CASH (Add to Cash balance in the terminal. Use this option to specify the number of
Counters) notes newly added to cassettes and update the cash totals.
3
The four cassettes can contain up to four different values of notes of

the same denomination, for example, 10, 20, 50 and 100 dollar notes.
Each cassette will only contain notes of one value but more than one
cassette may have notes of the same value.The value entered is
added to the Cassette, Remaining and Total counters for that
cassette type.
To use this option, complete the following steps:
1 Press ‘8’ and Enter.
The SELECT FUNCTION prompt is replaced with ENTER

CASSETTE TYPE-.
2 Enter one digit in the range 1-4 and press Enter. If you enter an
invalid value, the error message ‘INVALID VALUE’ is displayed
and the prompt ENTER CASSETTE TYPE reappears.
The prompt ENT NO. OF NOTES- appears.
3 Enter up to five digits, within the range 0-65529, and press Enter.
If you enter a value outside this range, the error message
‘INVALID VALUE ’ is displayed.
The DISP CASH screen is displayed along with the ENTER

CASSETTE TYPE- prompt.
4 Repeat steps 2 and 3 until you have entered all the data.
5 Press Cancel to return to the main menu.
When you press the Cancel key, a security trace message is

printed on the local journal log or written to the EJ containing
information on the amount of cash added. The following
message is displayed:
FUNCTION DONE
For more details, see “Security Trace Messages” on page 7-4.
If you press the Enter key without entering data, no update occurs.
If you use ADD CASH to keep track of notes, you must select this
option every time notes are added, before performing a device self
test (using the APTRA Self-Service Support System Application) or
going in-service.
The correct sequence for adding cash is as follows:

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1 Use CLEAR CASH to clear the Currency counters to zero.
2 Use ADD CASH to specify the number of notes added to each

cassette.
3 Use TEST CASH to check the operation of the cash handler.

If you perform step 3 before step 2, the error message ‘INVALID
VALUE’ is displayed. This error indicates that a cassette has
dispensed more notes than it was set to contain, such that the note
count has become negative.
PRESENT’ is displayed.
For details of any errors, see Appendix B, “Error Messages”.
The INIT RECPT option performs a form feed and cut operation. If
9 INIT RECPT (Initialise you select this option, the following message is displayed on
Receipt) 3
successful initialisation:
PRINTER INITIALISED
On successful initialisation, a blank receipt is presented at the front

of the terminal.
If a receipt printer is not present, the error message ‘DEVICE NOT
PRESENT’ is displayed. If the printer fails to initialise successfully,
the error message ‘INITIALISATION FAILURE’ is displayed. See
Appendix B, “Error Messages” for details.
Note: We recommend that you check the Device Status (via the
APTRA Self-Service Support System Application) before selecting
this option.
The TEST CASH option tests the terminal’s ability to pick and
10 TEST CASH 3
deliver notes from each cassette. Selecting this option performs the
following:
● Clears the state of the dispenser
● Tests the terminal’s capability to pick notes from each cash
cassette
● Performs an exit shutter test
● Clears any outstanding faults caused by the currency dispenser
purge bin. The purge bin tally count is reset to zero.
Select this option after a replenishment or after any cash dispenser
malfunction, so that previously faulty cassettes can be returned to
service. A single note is moved from each cassette to the reject bin
when TEST CASH is selected.

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If you select this option, the header:

*CASH TEST*
is displayed, followed by one or more of the following messages:

● TOP CASSETTE GOOD
● SECOND CASSETTE GOOD
● THIRD CASSETTE GOOD
● BOTTOM CASSETTE GOOD
These messages define cassette positions rather than cassette types.

If no cassettes are operational the following message is displayed:
NO GOOD CASSETTES
If an exit shutter/presenter fault is found, the cassettes are not

checked and the following message is displayed:
DISPENSER FAULT

PRESENT’ is displayed. For details, see Appendix B, “Error
Messages”.
The STD CASH option performs a set sequence of functions. Select

12 STD CASH (Standard this option to carry out the following functions in sequence:
Cash) 3
PRNT CNTRS
CLEAR CASH
ADD CASH
TEST CASH
You can specify the number of notes for each cassette type by
selecting the SET CASH option in the Configure menu. This makes
it a convenient method of clearing, adding and testing cash when
the cash added is always a fixed amount. See Chapter 4, “Configure
Menu” for details. If you have not entered these values, no notes are
added.
The displays associated with CLEAR CASH and ADD CASH are
not given. The TEST CASH report is displayed, after the terminal’s
ability to pick and deliver notes from each cassette has been tested.
Messages”.

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In NDC+, this option allowed you to initialise and clear the state of
13 INIT STMNT (Initialise the statement printer. In Advance NDC, this option has no effect. In
Statement) 3
Advance NDC, all fault clearing and replenishment operations
should be dealt with through the System Application. For details,
refer to the APTRA Self-Service Support, System Application User
Guide.
If you select this option, the following acknowledgement message is
displayed:
PRINTER INITIALISED
This option is only available if you have a statement printer fitted on

your terminal. If not, the error message ‘DEVICE NOT PRESENT’ is
displayed if you attempt to select this option. See Appendix B,
“Error Messages” for details.
The SPVT option allows you to define and use your own predefined
15 SPVR TRANS settlement transactions for balancing the terminal with Central.
(Supervisor Transactions) 3
You perform these transactions using the operator interface when

the terminal is next returned to In-Service Mode. For more details,
When you select this option, reserved screen ‘C09’ is checked for
valid supervisor/settlement transaction data.
If the reserved screen is available with valid supervisor/ settlement
transaction data, the message ‘FUNCTION DONE’ is displayed. If not,
the error message ‘DEVICE NOT PRESENT’ is displayed if you
attempt to select this option.
Prompts Displayed During Supervisor Settlement 3
During settlement, you will see at least one of the following

prompts displayed on the operator interface. If more than one
function is required, the prompts will be displayed in the order
shown:
1 PIN-
2 FUNC-
3 CASH-
4 BUFB-
5 BUFC-
PIN- The prompt PIN- is displayed. 3

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1 Enter PIN data. Any numbers you enter will not be echoed on
the operator display.
2 Press the Enter key.
Note: Only Remote PIN verification may be used. Local PIN

checking is limited to the maximum number of PIN digits that can
be entered, as defined by the matching FIT.
FUNC- The prompt FUNC- is displayed. 3
1 Enter a transaction number within the predefined list for the

transaction required, and within the range 0-9 inclusive.
2 Press Enter.
Depending on which number you enter, either a prompt for

Amount Entry, Information Buffer B or Information Buffer C is
displayed, or the terminal goes In-Service.
CASH- The prompt CASH- is displayed. 3
1 Enter a cash amount. The maximum number of digits you can

enter for this field is eight or twelve, depending on which was
defined in the Configuration Parameters. For details, see the
APTRA Advance NDC, Reference Manual.
2 The amount is automatically accepted.
BUFB- The prompt BUFB- is displayed. 3
1 Enter data for Information Buffer B. The maximum number of

digits you can enter is 32.
2 The data is automatically accepted.
BUFC- The prompt BUFC- is displayed. 3
1 Enter data for Information Buffer C. The maximum number of

digits you can enter is 32.
2 The data is automatically accepted.
Completion Of Data Entry 3
Once you have entered the information, the FUNC- prompt is

redisplayed.
CNL Key If you select the Cancel key at any stage of information 3
entry (except at the FUNC- or PIN- prompt), the FUNC- prompt is

redisplayed, allowing you to re-enter data for that transaction. If

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you select the Cancel key at the FUNC- or PIN- prompt, the
terminal will go In-Service, unless the Supervisor mode switch is on,
in which case the SEL- or REP- prompt is redisplayed.
Note: If you do not respond to the FUNC- or PIN- prompt within

three minutes, the settlement session is terminated.
CLR Key If you press the Clear key at any time while entering 3
information, the display is cleared of any values you have entered.

This enables you to re-enter values for that particular field. Pressing
the Clear key at the FUNC- prompt has no effect.
Transaction Request Message 3
The Transaction Request message is created using the specified

Transaction Request state, file and data entered, and sent to Central.
See the APTRA Advance NDC, Reference Manual for details.
If Central does not respond within the time-out period, the Time-
Out next state from the Transaction Request state is used to
compare against the next state table. The appropriate action is then
taken.
Only Print Immediate and Next State and Print commands are
acceptable. Any other commands are acted on as a Next State and
Print command.
All printing associated with the receipt and journal is performed,
and a status message sent. A Print Immediate with no next state will
wait for a further command.
For any other command, the prompt for the next transaction will be
displayed.
Leaving Supervisor Mode 3
You must exit from Supervisor mode and return the terminal to
In-Service mode before any transactions can be performed. When
you exit Supervisor mode, the Cash Handler transport is cleared.
If no key is pressed at the Settlement prompt on exit from
Supervisor mode, the prompt will time out after 180 seconds (three
minutes).
Front-replenishing terminals will automatically return to Normal
mode when the facia is closed if the Access Menu option for
auto-exit and the Supply mode option in the Configuration Load are
set. See Chapter 5, “Exit Mode” section, and the APTRA Advance
NDC, Reference Manual respectively for details.

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In NDC+, the DISP COINS option displayed counts for the coins
18 DISP COINS (Display remaining and coins dispensed for each of the four hoppers. This
Coins) 3
option also reset the coin counters to zero.
In Advance NDC, this option is not supported because the Coin
Dispenser is not supported. If you select this option, the error
message ‘DEVICE NOT PRESENT’ is displayed. For details, see
Appendix B, “Error Messages”.
In Advance NDC, the CLR COINS option is not supported because

19 CLR COINS (Clear the Coin Dispenser is not supported.
Coins) 3
If you select this option, the error message ‘DEVICE NOT PRESENT’ is
displayed. For details, see Appendix B, “Error Messages”.
In NDC+, the ADD COINS option allowed you to enter the number
20 ADD COINS of coins that had been added to each of the four coin hoppers.
3
Selecting this option performed a set sequence of functions.

This option is not supported in Advance NDC because the Coin

21 STD COINS (Standard Dispenser is not supported.
Coins) 3
The INIT EJRNL option copies the EJ data from the log file on the
40 INIT EJRNL (Initialise terminal’s hard disk to a file on the high-density diskette in the off-
Electronic Journal) 3
line drive and a backup file on the system disk. The diskette must be
a 1.44 MB HD disk with at least 1.4 MB free space. The EJ data is also
copied to a backup file named ‘ejrcpy.log’ on the hard disk.
The first time the INIT EJRNL command completes successfully, the
backup file is created in the c:\ssds\apps directory. The backup file is
overwritten with a copy of the latest log file each time the INIT
EJRNL command completes successfully.
If you are copying large files, there may be a few minutes delay
while the data is being copied.
The EJ data is copied to a file named ‘ejnnnnnn.xxx’ on the diskette.
The ‘nnnnnn’ is the six-digit machine number of the terminal. If the
machine number is not present or it is shorter than six characters,
then space characters will be indicated with a ‘_’ in the filename.

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The ‘xxx’ is a number which cycles from ‘000’ to ‘999’. It gives the
sequence number of the file and is incremented each time a
successful INIT EJRNL command is processed. This number is held
in persistent storage. A cold start of the system, that is, if the pmdata
file has been lost or corrupted, causes the file sequence number to be
reset to ‘000’.
All journalling is suspended while copying is in progress. On
successful completion, the device status is cleared, a security trace
message is written at the beginning of the new file and logging
restarts.
The following acknowledgement message is displayed on
successful completion:
EJ LOG COPIED OK
This message is also logged to the next EJ log file.

If the diskette is either write-protected, not installed, or has
insufficient space, or the EJ backup file is invalid, or any I/O error
has occurred, one of the following error messages is displayed:
● EJ BACKUP INVALID
● COPY TO FLEX FAILED
After a restart of the SST, a power failure during copying will be

treated as a command failure and the INIT EJRNL command will
have to be repeated. If the EJ is not fatal the command will have
terminated before the power failure.
If the EJ is not active, this command is rejected and the error
message ‘EJ NOT PRESENT’ is displayed.
If the command is successful, the EJ data in ejdata.log is initialised
similar to the EJ being activated.
EJDATA.LOG File 3
While electronic journalling is enabled, journal data is automatically

written to the ejdata.log file on the fixed disk. The file has a
maximum size of 1.4 MB and once this is reached the device goes
fatal and no more journal data can be written.
Any data generated while the EJ file is full will be lost. Once the
copying process has been completed successfully, device status is
restored and logging resumes with a newly initialised ejdata.log file.
The INIT EJRNL function should not be performed during EJ
upload. As the EJ upload function clears the ejdata.log file of journal
data, uploaded data will not be available to copy to diskette or back
up. Similarly, data copied by an INIT EJRNL command will not be
available for upload to the host.

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Warning Do not attempt to edit the ejdata.log file on the fixed disk, or
perform a CLM Component Build with a file ejdata.log being
installed in the \ssds\apps directory.
Recovering from a Power Failure 3
Once configured, the EJ will recover automatically from a power

failure, unless the log was full at the time of failure. If a power
failure occurs while copying is in progress, you must remove the
disk from the off-line drive before the machine attempts to read
from the drive. The EJ may have written to the disk before the
internal disk number has been incremented. This should be checked
by inserting another disk into the drive and re-issuing the INIT
EJRNL command. You should take note if no unique numbers have
occurred.
See “Local Electronic Journal Log” on page 7-7 for more general
background information including details on viewing the
ejnnnnnn.xxx file on a PC. See “30 SET JRNL (Set Electronic
Journal)” on page 4-15 for details of activating the EJ.
Note: If your terminal has been running EJ using NDC+ and

Advance NDC is to be installed, we recommend that you first purge
the EJ log file using the INIT EJRNL option.
This option causes the terminal to present and retract an envelope

41 FILL ENV (Fill and clears the device status associated with the envelope dispenser.
Envelope) 3
Select this option after routinely replenishing the envelope hopper

and before returning the Terminal to In-Service mode to clear the
device status. This command causes an envelope to be presented
and retracted and clears the Device Status. See Chapter 7, “Error
and Exception Reporting and Recovery” for information on Device
Status.
The following acknowledgement message is displayed on
successful completion:
FUNCTION DONE
If the envelope is taken before it can be retracted, the following

acknowledgement message is displayed:
ENVELOPE TAKEN
If the device is not present or fails to initialise properly, the error

message ‘INITIALISATION FAILURE’ is displayed. For details, see

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In NDC+, this option allowed you to reset the device status

42 FILL CAMERA 3
associated with the recording medium in the security camera.

In Advance NDC, this option is not supported because the security
camera is not supported.
In NDC+, this option allowed you to reset the device status

43 INIT DEPOS (Initialise associated with filling the depository bin.
Depository) 3
In Advance NDC, this option can be used to initialise the CPM

device fitness, enabling the transaction application to use the CPM
after the fault has been cleared using the System Application. For
details of using the System Application, refer to the APTRA Self-
Service Support, System Application User Guide.
Note: It is not necessary to use this option to initialise the CPM

device fitness as this is done automatically when you exit
Supervisor Mode.
If you select this option and the depository is present, the following
acknowledgement message is displayed:
DEPOSIT INITIALISED
If the CPM is present, the following acknowledgement message is

displayed:
CHQ PROCESSING MODULE INITIALISED
A security trace message is also printed on the local journal log, or

written to the Electronic Journal.
If the depository or CPM is not present, or the device fails to
initialise properly, the error message ‘INITIALISATION FAILURE’ is
In NDC+, this option allowed you to clear the counters associated

44 CLR BINS (Clear Bins) 3
with deposits to zero.

In Advance NDC, this option enables you to reset one or more of the
Cheque Processing Module (CPM) depository pocket/bin counters,
if present.
The counts are displayed for pockets 1, 2 and 3. Select 0 to clear all
the bins, or 1, 2 or 3 to clear just the required pocket/bin. The date
and time of the last bin/pocket clear is recorded.

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Figure 3-10
Clear Bins Screen
3
CLEAR DEPOSITORY COUNTERS

0: ALL POCKETS/BINS
1: POCKET 1 =XXXXX
2: POCKET 2 / REJECT =XXXXX
3: POCKET 3 =XXXXX
SELECT POCKET -
A security trace message is also printed on the local journal log, or

written to the electronic journal.
If the selected bin is not present, the error message ‘BIN NOT
PRESENT’ is displayed. If the CPM is not present, the error message
‘DEVICE NOT PRESENT’ is displayed. For details, see Appendix B,
“Error Messages”.
In NDC+, this option cleared the Device Status for each of the four
45 CHECK CDM (Check coin hoppers.
Coin Dispenser Module) 3

In NDC+, this option allowed you to copy the archived images

47 DUMP IMAGES produced by the DPM to diskette for external analysis.
(Dump DPM Images) 3
In Advance NDC, this option is not supported because the DPM is

not supported. If you select this option, the error message ‘DEVICE
NOT PRESENT’ is displayed. For details, see Appendix B, “Error
Messages”.
The RCOPY EJRNL option copies the backup electronic journal file
50 RCOPY EJRNL (Recopy to ejnnnnnn.xxx on diskette. This option allows you to create second
or multiple copies of the electronic journal file on diskette, either as
a routine action (for example, when an INIT EJRNL is executed, an
RCOPY EJRNL is executed) or in the event that the diskette with the
most recent journal log file becomes damaged after it leaves the SST.
The file copied to diskette is the backup file ejrcpy.log, created
during a previous INIT EJRNL command.

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This command fails if the electronic journal is not active or the file
could not be copied to diskette. This results in one of the following
error messages being displayed:
● EJ NOT PRESENT
● COPY TO FLEX FAILED
For details of error messages, see Appendix B, “Error Messages”.

If the command is successful, a security trace message T83 - EJ
LOG RECOPIED OK is logged in the electronic journal, and the
following acknowledgement message is displayed:
EJ LOG RECOPIED OK
If the command is not successful, the security trace message T84 -

RCOPY LOG FAIL is logged, and one of the above error messages is
displayed.
During the command, logging to the electronic journal continues.
Note that if journal data is uploaded to the host by an EJ Upload
message, that data is erased from the ejdata.log file, and so is not
available to the INIT EJRNL command. Therefore there will be no
journal data backup on the terminal. It is the host’s responsibility to
maintain a backup of the uploaded data.
If the BNA s present, the CLR BNA option clears the counters used
53 CLR BNA (Clear BNA) 3
to track note movement within the BNA device. The command also
clears all deposit counters, and the fitness of the cash bin associated
with the BNA.
Once the BNA is successfully cleared, a screen with the following
format is displayed showing the cleared BNA counts.
Figure 3-11
Cleared BNA Counters Screen
3
BNA CNTRS
LAST CLEARED : MM/DD/YY HH:MM

COUNT
ENCASHED XXXXX
REJECTED XXXXX
ESCRW DEPS XXXXX
ESCRW RFND XXXXX
SELECT FUNCTION-
If the BNA is not present, the error message ‘DEVICE NOT PRESENT’
is displayed. For details, see Appendix B, “Error Messages”.

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If the BNA is present, this option initialises the BNA by clearing the
54 INIT BNA (Initialise BNA transport, moving any contents in the encash direction, and
BNA) 3
resetting the BNA device fitness. It displays the following
acknowledgement message:
BUNCH BILL ACCEPTOR INITIALISED
is displayed. See Appendix B, “Error Messages” for details.
If the BNA initialisation fails, the error message ‘INITIALISATION
FAILURE’ is displayed. See Appendix B, “Error Messages” for
details.
If the BNA has been previously configured to accept 50 notes, the
INIT BNA option must be used to set the BNA escrow limit to this
value. For details of setting active denominations for the BNA, see
‘< - Cash Accept State’ in the APTRA Advance NDC, Reference
Manual.
The MORE option allows you to switch between the two parts of the
99 MORE 3
Replenish menu. You can select any menu option by number from
either screen, regardless of whether it is currently displayed or not.

Table of Contents
Configure Menu
Chapter 4
Configure Menu
Overview 4-1
Configure Menu 4-2

0 DISP CONFIG (Display Configuration) 4-3
1 PRNT CONFIG (Print Configuration) 4-4
2 TRACK 1 4-5
3 ROLL WIDTH 4-6
4 MACHINE NO (Machine Number) 4-7
5 DATE/TIME 4-8
6 MSG MODE (Message Mode) 4-9
7 DISP SCRN (Display Screens) 4-10
8 SET PRINT (Set Printer) 4-11
9 SET CASH 4-12
10 RST MODE (Restart Mode) 4-13
11 SET DEFAULT 4-14
12 TRACE ON 4-14
13 TRACE OFF 4-14
14 SET COINS 4-14
30 SET JRNL (Set Electronic Journal) 4-15
Error Conditions 4-16
31 VOLUME SST, 32 VOLUME JACK 4-16
33 DISBL JRNL (Disable Journal Option) 4-17
37 TCP/IP CONFIG (TCP/IP Configuration menu) 4-17
0 RMT ADDRESS (Remote IP Address) 4-18
1 RMT PORT NO (Remote Port Number) /
3 LCL PORT NO (Local Port Number) 4-19
4 CONFIG AS SRV (Configure As Server) 4-19
5 ADVANCED (Advanced TCP/IP Settings) 4-20
Option 0 — Message Format 4-21
44 PD OPTIONS (Problem Determination) 4-22
80 DISP CSH/ACC CONFIG 4-23
81 PRNT CSH/ACC CONFIG 4-24
99 MORE 4-24

Table of Contents
Configure Menu

Configure Menu 4
Overview
Overview 4

Configure menu, and how to use them. The options are used for
customising the terminal on installation.
If you are responsible for the initial setting up of the terminal, we
recommend that you refer to this chapter.

Configure Menu
Configure Menu
Configure Menu 4
When Advance NDC is loaded onto the terminal, no Supervisor

password or access information is present. Therefore, no password
request is made when you select the Configure menu for the first
time. For security reasons, you should establish a password
immediately. This will consist of four numeric digits. For details of
how to do this, see Chapter 5, “Access Menu”.
When you select this option on subsequent occasions, the following
prompt is displayed:
ENTER PASSWORD -
To enter the password:

1 Enter the current password. Each digit is echoed as an asterisk
‘*’.
2 Press Enter.
The Configure menu is displayed if the password is correct.
You are allowed up to five attempts to enter the password from the
facia, or one attempt from the operator interface, before the Select
menu is redisplayed.
Once the maximum number of attempts has been used, a security
trace message is recorded on the local journal log, either
electronically or as hard copy. For details, see “Security Trace
Messages” on page 7-4.

Configure Menu
Configure Menu
The Configure menus contain the following options:
Figure 4-1
Configure Menus
4
The DISP CONFIG option displays the terminal’s configuration

0 DISP CONFIG (Display data. The terminal clock provides a time stamp.
Configuration) 4

1 Press 0 and Enter.
The following screen is displayed. The date may be in either of

two formats. The date is shown here in the format MM/DD/YY.
Figure 4-2
DISP CONFIG Screen
4

Configure Menu
Configure Menu
2 Press Enter to see the remaining Configuration information. The

second configuration screen is displayed:
Figure 4-3
Second DISP CONFIG Screen
4
Note: 1. In the above screen, the coin count values will always be
blank because the Coin Dispenser is not supported in this release of
Advance NDC.
Note: 2. MESSAGE MODE will always be one and may be followed

by a string of up to 16 option digits. See the passage “6 MSG MODE
(Message Mode)” on page 4-9 for details.
Note: 3. The Volume SST and Jack will always be zero because the
Digital Audio Service is not supported in Advance NDC.
The PRNT CONFIG option is the same as the DISP CONFIG option,
1 PRNT CONFIG (Print but instead of displaying the terminal configuration, the terminal
Configuration) 4
prints the information or writes it to the EJ (electronic journal):
Figure 4-4
PRNT CONFIG Printout
4

Configure Menu
Configure Menu
Note: 1. The Standard Coin Counts will always be blank because

the Coin Dispenser is not supported in this release of Advance
NDC.
Note: 2. MESSAGE MODE will always be one and may be

followed by a string of up to 16 option digits. See the passage
“6 MSG MODE (Message Mode)” on page 4-9 for details.
Note: 3. The Volume SST and Jack will always be zero because the
Digital Audio Service is not supported in Advance NDC.
On successful completion, the following acknowledgement message

is displayed:
CONFIG PRINTED
If there is no printer or EJ configured, this option is invalid and

generates the error message ‘DEVICE NOT PRESENT ’. This error is
also generated when the default printer to be used is the journal, but
the journal device is inoperative and there is no journal backup
running. If the required printer is configured but the print operation
fails, the error message ‘PRINT FAILURE’ is displayed. For details,
see Appendix B, “Error Messages”.
The TRACK 1 option lets you specify how the cardholder’s name is
2 TRACK 1 4
coded on Track 1 of the card. You must set this option if you are
using the Track 1 Name Control code to extract the cardholder’s
name from the card and display it on screen.
If you use this feature without specifying an option, the ISO format
is used as a default.
The options are:
● ISO (default)
● VISA
● AUTO-B (automatic search backwards)
● AUTO-F (automatic search forwards).
The prompt ENTER TRACK1 FORMAT - appears.
2 Enter one digit in the range 1-4 and press Enter. The numbers
represent the following options:
1 - ISO
2 - VISA

Configure Menu
Configure Menu
3 - AUTO-B
4 - AUTO-F
The following new configuration is displayed in the

Configuration Data:
TRACK 1 TYPE = XXXXXX
If you require the ABA format, select VISA or either of the

AUTO options.
If you enter an invalid value, the error message ‘INVALID VALUE’

In Advance NDC, the Track 1 settings are automatically saved

persistent storage, and hence are used on power failure recovery.
For details of the Track 1 name display feature, refer to the APTRA
The ROLL WIDTH option lets you set the roll width and left margin
3 ROLL WIDTH 4
for the journal and receipt printers. This local configuration option
is provided if you do not wish to change the Central application.
The Enhanced Configuration Parameters Load message from
Central fulfills the same function. For details, refer to the APTRA
The ROLL WIDTH option permits alignment of text with
pre-printed stationery. You can use it to achieve compatibility with
a Central application that was originally designed for a fixed roll
width, such as Diebold 20 column.
Note: This option is not supported on the receipt printer in

sideways printing mode.

The prompt ENTER NO. OF COLUMNS - appears.
2 Enter a number in the range 1-40 and press Enter.
The prompt ENTER LEFT COLUMN - appears.
3 Enter a number in the range 1-40 and press Enter.
If both entries are valid and their sum does not exceed 41, they
are accepted. The Configuration data is displayed for you to
verify the modifications.

Configure Menu
Configure Menu
Note: If an invalid value is entered, the entry is rejected and the

error message ‘INVALID VALUE’ is displayed. If the combination
of ‘No. Of Columns’ and ‘Left Column’ is greater than 41, the
entry is rejected and the error message ‘INVALID COMBINATION’
is displayed. In both cases you are prompted to re-enter the
values. For details, see Appendix B, “Error Messages”.
If you select the Enter key without entering data, no update for the
specified field takes place.
Using the Clear key within this option clears any data you have
entered and redisplays the previous prompt.
If you select the Cancel key while executing this function, the entry
is terminated and the Configure menu is redisplayed with the
following message:
FUNCTION CANCELLED
If you select the Cancel key at the ‘Enter Left Column’ prompt, any
data you have entered for ‘Enter No. Of Columns’ is also discarded.
If you select the Cancel key, the Configure menu prompt is
redisplayed.
If you select option 1 when the Configure menu prompt is
displayed, the configuration data is printed on the operator printer.
This allows you to verify any modifications you have made.
In Advance NDC, the roll width and left margin settings are
automatically saved to persistent storage, and hence are used on
If neither a journal printer nor a receipt printer is present, the error
The MACHINE NO option lets you assign a machine number to the

4 MACHINE NO terminal. It is also used in the EJ, and in the default print on the
(Machine Number) 4
depository. This number is used to name the file when EJ data is
copied to the HD diskette.
The prompt ENTER MACHINE NO. - appears.
2 Enter six digits and press Enter. The default machine number is
the Logical Unit Number (LUNO) supplied by Central.
Once you have selected this option, the following new

configuration is displayed in the Configuration Data:

Configure Menu
Configure Menu
MACHINE NO. = XXXXXX
This data is also used in the PPD default print message. For details,
In Advance NDC, the machine number setting is automatically
saved to persistent storage, and hence is used on power failure
recovery.
If the data entered is less than six digits, the error message
‘INCOMPLETE DATA ’ is displayed and you are prompted to re-enter
the machine number. For details, see Appendix B, “Error
Messages”.
The DATE/TIME option lets you set the terminal date and time, as
5 DATE/TIME 4
follows:
The prompt ENTER DATE (YYMMDD) - appears.
2 Enter six digits and press Enter.
The prompt ENTER TIME (HHMM) - appears.
3 Enter four digits and press Enter.
The data you enter is valid if it conforms to the following:
00 <= YY <= 99
01 <= MM <= 12
01 <= DD <= 31 if MM = 1, 3, 5, 7, 8, 10 or 12
01 <= DD <= 30 if MM = 4, 6, 9 or 11
01 <= DD <= 29 if MM = 2 and leap year
01 <= DD <= 28 if MM = 2 and not leap year
00 <= HH <= 23
00 <= MM <= 59
If 00 <= YY <= 89 the year is taken to be in the range 2000 <= YY <=
2089. If 90 <= YY <= 99 the year is taken to be in the range 1990 <=
YY <= 1999.
A leap year is any year that can be evenly divided by four, unless it
can also be evenly divided by 100. The exception to this is when the
year can also be evenly divided by 400, in which case it is a leap
year.

Configure Menu
Configure Menu
The seconds are always set to zero when the time and date are set.
If the date and time entries are valid, they are accepted and the
configuration data is displayed for you to verify. If the data entered
is an invalid length or an invalid value, the error message
‘INCOMPLETE DATA ’ or ‘INVALID VALUE’ is displayed respectively
and you are prompted to re-enter the data. For details, see
If you select the Enter key without entering any data, the field is not
updated.
If you select the Clear key, any data you have entered is cleared and
the prompt that was displayed when you selected Clear is
redisplayed.
If you select the Cancel key, the entry is terminated and the
following message is displayed:
FUNCTION CANCELLED
If you select the Cancel key at the ‘Enter Time (HHMM) -’ prompt,
any data you have entered for ‘Enter Date (YYMMDD) -’ is also
disregarded.
Note: A Date and Time security trace is logged on the electronic or

hard copy journal, if available, when this option is successfully
completed.
The MSG MODE option lets you customise the message mode with
6 MSG MODE (Message a string of option digits.
Mode) 4
In Advance NDC, the message mode (that is, the type and format of
status messages the terminal sends to Central) is always 1.
However, you can use this option to customise the message mode
with a string of option digits. These options permit additional local
parameters to be set which cannot be included in download options.
See Appendix A, “Option Digits” for details.
In Advance NDC, the message mode setting is automatically saved
to persistent storage, and hence is used on power failure recovery.
Complete the following steps:
The following prompt is displayed:
ENTER MSG MODE -
2 Enter the digit 1 followed by the required option digits and press
Enter.

Configure Menu
Configure Menu
You can enter up to 16 digits. A default value of ‘0’ is set for any
digits not entered.

Configuration Data:
MESSAGE MODE = 1XXXXXXXXXXXXXXXX
If you select the Cancel key, the entry is terminated and no message
is displayed. Any data you have entered is discarded.
The DISP SCRN option lets you display the downloaded

7 DISP SCRN (Display customised screens (user screens) and Cardholder reserved screens
Screens) 4
on the CRT. This option is not available from the operator interface.
To use this option from the facia complete the following steps:
1 Press 7 and Enter
The following prompt appears:
CURRENT SCREEN = COO
ENTER SCREEN NO -
2 Enter a screen number in one of the following ranges and press

to display a screen in the selected range:
Enter
Range Screen Type
00—06 Reserved screens C00 to C06
0000—0010 Reserved screens D0000 to D0010
000—9999 User screens 000 to 9999
If the screen has not been loaded, the screen number appears at the
top left of the display. Pressing Enter by itself causes the current
screen to be displayed.
Using the Enter and 0 (zero) keys returns you to the prompt display
and at the same time allows you to increment or decrement the
current screen number. You can then select a further screen for
display.
By repeatedly pressing the Enter key, you can step through some or
all of the screens in a forward direction. By pressing the Enter and 0
keys alternately, you can step through the screens in a backwards
direction.

Configure Menu
Configure Menu
The sequence of screens is:
Forwards Backwards
C screens 00-06 User screens 9999-000
D screens 0000-0010 D screens 0010-0000
User screens 000-9999 C screens 06-00
C screens 00-06 User screens 9999-000
Use the Cancel key to terminate the function.

You cannot select this option from the operator interface. If you
attempt to do so, the error message ‘INVALID SELECTION’ is
displayed.
If you enter an invalid value, the error message ‘INVALID VALUE’ is
The SET PRINT option lets you set up a printer for the following:
8 SET PRINT (Set Printer) 4
● To define which device, if configured, is to be used for the PRNT

CNTRS and PRNT SPPLY functions of the Replenish menu.
● To override the default printers that are defined according to the
operator interface in use (receipt printer for the facia interface
and journal printer for the operator interface).
The prompt ENTER PRINTER - appears.
represent the following devices:
0 - Use default printer
1 - Use receipt printer
2 - Use journal printer or electronic journal
3 - Use both printers

Configuration Data:
COUNT PRNTR = XXXXXXX
The default may only be selected on a terminal that has a receipt

printer and journal printer/Electronic Journal (EJ).

Configure Menu
Configure Menu
In Advance NDC, the default printer setting is automatically saved

If neither a journal printer/EJ nor a receipt printer is present, the
error message ‘DEVICE NOT PRESENT’ is displayed. If an invalid
value is entered, the error message ‘INVALID VALUE’ is displayed
and you are prompted to re-enter the value. For details, see
The SET CASH option lets you set the number of notes added to
9 SET CASH 4
each cassette prior to performing a STD CASH option from the

Replenish menu. When you use this option, the terminal prompts
you to select the cassette type (1 for the top cassette, 4 for the bottom
cassette) and then to enter the number of notes in that cassette.
The four cassettes can contain up to four different values of one
denomination, for example, 10, 20, 50 and 100 dollar notes. Each
cassette can only contain notes of one value but more than one
cassette may have notes of the same value. These are the values
used in the STD CASH replenishment option.
The prompt ENTER CASSETTE TYPE- appears.
2 Enter one digit in the range 1-4 and press Enter.
The prompt ENTER NO. OF NOTES- appears.
3 Enter up to five digits in the range 0-65529 and press Enter.
4 Repeat steps 2 to 5 until you have entered all the data.
5 Press Cancel to return to the main menu.

The following new configuration is displayed in the Configuration
Data:
STANDARD NOTE COUNTS

TYPE 1 = XXXXX TYPE 2 = XXXXX
TYPE 3 = XXXXX TYPE 4 = XXXXX
In Advance NDC, the standard note counts settings are

PRESENT’ is displayed. If an invalid value is entered, the error

Configure Menu
Configure Menu
message ‘INVALID VALUE’ is displayed and you are prompted to re-

enter the value. For details, see Appendix B, “Error Messages”.
The RST MODE option lets you set how the terminal will recover
10 RST MODE (Restart following a power failure or system reset. The following options are
Mode) 4
available:
● Default
● Diebold Equivalent
● Native Mode (NCR)
● Auto Recovery.
The prompt ENTER RESTART MODE - appears.
have the following meanings:
0 - Default. A configuration data reload is attempted from disk if

the configuration ID is present. Comms/MAC keys revert to B
key. A power failure status is sent.
1 - Diebold equivalent. No configuration data reload is

attempted and the configuration ID is reset. Comms/MAC keys
revert to B key. A power failure status is sent.
2 - Native Mode (NCR). A configuration data reload is

attempted from disk if the configuration ID is present.
Comms/MAC keys retain their current value if the
configuration data reload is successful, otherwise they revert to
B key. A power failure status is sent.
3 - Auto recovery. A configuration data reload is attempted if

the configuration ID is present. If successful, Comms/MAC
keys retain their current value, no power failure status is sent,
and the previous operating mode is re-entered. If configuration
data is not reloaded, the configuration ID is reset. Comms/MAC
keys revert to B key. A power failure status is sent.
The following new configuration is displayed in the Configuration

Data:
RESTART MODE = XXXXXXX
In Advance NDC, the restart mode setting is automatically saved to

persistent storage, and hence is used on power failure recovery.

Configure Menu
Configure Menu
If an invalid value is entered, the error message ‘INVALID VALUE’ is

displayed and you are prompted to re-enter the value. For details,
This option lets you write the local configuration parameters, set by
11 SET DEFAULT 4
using the Configure and Access menus, to the hard disk. This
provides a backup, enabling the terminal to reload the parameters
from the disk if the pmdata file is missing or becomes corrupt.
In Advance NDC, the following local configuration parameters are
power failure recovery. You need to use SET DEFAULT only if you
wish to save the configuration parameters to hard disk.
● Receipt Width
● Left Margin
● Machine Number
● Track 1 Format
● Message Mode Option Digits
● Default Printer
● Standard Note Counts
● Restart Mode
● Journal Mode
● MAC Number (entered via the Access Menu).
If you select the SET DEFAULT option, the following message is
displayed:
DEFAULT SET
In NDC+, the TRACE ON option set the Comms Print Trace

12 TRACE ON 4
function on.
In Advance NDC, this option is currently not supported.
In NDC+, the TRACE OFF option set the Comms Print Trace
13 TRACE OFF 4
function off (the default setting).

In Advance NDC, this option is currently not supported.
In NDC+, the SET COINS option let you set the number of coins
14 SET COINS 4
added to each hopper prior to performing a STD COINS option

from the Replenish menu.

Configure Menu
Configure Menu
The SET JRNL option lets you select either dual mode printing or
30 SET JRNL (Set the EJ function only, as appropriate for the SST. The electronic
journal (EJ) must be set after the following and before any host
activity commences:
● When Advance NDC is first installed
● Whenever persistent storage is cleared
When Advance NDC is first installed, the default setting for the
journal is Paper, or None if no physical journal printer is present. If
persistent storage is cleared, the journal mode reverts to the default
setting.
To set the electronic journal, complete the following steps:
The prompt SET JOURNAL OPTION- appears.
2 Enter one digit, either 1 or 2, as follows, and press Enter.
1 - activate the EJ in the absence of the configured physical

journal printer. (The physical device is not connected or it is in a
fatal state. For more information, see “Error Conditions”.)
Note: If you enable the EJ alone, it cannot be deactivated by

a Supervisor mode command for security reasons.
2- activate the EJ to operate concurrently with the journal

printer. (The physical printer is configured and in a good state.)
This option automatically activates the hardcopy backup.
Note: If you enable the EJ in dual mode, you can disable it

as described in “33 DISBL JRNL (Disable Journal Option)”
on page 4-17.
To cancel the operation and return to the Configure menu, press the
Cancel key.
If you enter 1 and the command is accepted, data normally printed

on the journal printer is logged to the system disk instead.
If you enter 2 and the command is accepted, data is both printed on
the journal printer and logged to the system disk.
In Advance NDC, the journal mode setting is held in persistent
storage, and so is used on power failure recovery.
If the physical journal fails while dual mode is active, the hardcopy
backup starts automatically.

Configure Menu
Configure Menu
Error Conditions 4
The SET JRNL options will fail in the following conditions:

● If you select the function while the EJ is active, the error message
‘COMMAND NOT ALLOWED’ will be displayed.
You can verify the device status by entering the DISP CONFIG
command. The PRNT CONFIG command will be successful at
the rear interface if the electronic journal is active.
● If you press Enter without entering 1 or 2, the error message

‘NOT ENOUGH DIGITS’ is displayed. If you enter any digit other
than 1 or 2, the error message ‘INVALID VALUE’ is displayed.
● If you enter 1 and the physical journal printer is configured and
in a good state, the command will be rejected with a ‘JRNL
PRNTR PRESENT’ message.
● If you enter 2 and the physical journal printer is not either
disconnected or not in a good state, the message ‘DEVICE NOT
PRESENT’ will be displayed.
● If an error occurs during electronic journal activation, the likely
cause for this is that there is insufficient disk space available to
build the electronic journal log file on the system disk drive. On
a request for first activation of the electronic journal, an attempt
is made to create a log file, with file size dependent on the
required data. If the available disk space is insufficient, the
journal will remain inactive and the terminal will return the
error message ‘DISK I/O ERROR’.
For more information about the error messages, see Appendix B,
If the SET JRNL command succeeds, but the electronic journal
subsequently returns an error, check the device status by issuing the
DISP SPPLY command from the Replenish menu. For details of
using the INIT EJRNL command when the journal is full, see
Chapter 3, “Replenish Menu”.
In NDC+, these options allowed you to adjust the default volume of

31 VOLUME SST, the terminal loudspeaker and audio jack to suit local conditions.
32 VOLUME JACK 4
In Advance NDC, these options are not supported because the

Digital Audio Service is not supported.
If you select one of these options on the operator interface, the error
message ‘FRONT FEATURE ONLY’ is displayed. If you select one of
the options on the facia interface, the error message ‘DEVICE NOT
Messages”.

Configure Menu
Configure Menu
Use this option to return from dual mode to paper only by pressing
33 DISBL JRNL (Disable 33 and Enter. If you select this option when dual mode is not
Journal Option) 4
operative, the message COMMAND NOT ALLOWED is displayed. If the
command is accepted, the mode is set to PAPER and the message
FUNCTION DONE is displayed.
Note: When you select this option, the print logs are deleted;
therefore, if you want a back-up of the current logs, use the INIT
EJRNL option on the Replenish menu to copy the logs to diskette
before selecting this option. For details, see the section “40 INIT
EJRNL (Initialise Electronic Journal)” on page 3-16.
Use this option to display the TCP/IP Configuration menu by

37 TCP/IP CONFIG pressing 37 and Enter. This option requires the TCP/IP protocol to
(TCP/IP Configuration have been installed and configured during the Windows NT or XP
menu) 4
installation.
The TCP/IP Configuration menu contains the following options:
Figure 4-5
TCP/IP CONFIG Menu
4
To view and modify one of the options on the TCP/IP

Configuration menu, enter the appropriate number. Select 5 only if
you wish to use the Advanced TCP/IP Configuration menu.
If you enter a number other than one of those displayed on the
screen, the error message ‘INVALID FUNCTION’ is displayed and the
prompt to select a function is redisplayed.
To redisplay the Configure menu, press the CNL key.
If you are using TCP/IP communications with Central, as a
minimum, the following must be specified:
● Remote IP Address
● Remote Port Number
● Local Port Number.

Configure Menu
Configure Menu
The Communications Connection Manager (CCM) automatically

picks up the local IP address from the registry. Other settings must
be configured for your communications link.
The TCP/IP Configuration settings are automatically saved to file,
and hence are used on power failure recovery.
The following subsections detail how to view and modify the
TCP/IP configuration options. It is assumed that you are already
familiar with using the TCP/IP protocol.
Note: Once you have finished configuring TCP/IP, you must

restart the SST for your changes to take effect.
0 RMT ADDRESS (Remote IP Address) 4
This option lets you specify the IP address of the remote host to
which the SST will establish a TCP/IP connection.
Note: In CCM TCPIP, entering data using this option updates the
TCP/IP configuration file, overwriting any domain name server
(DNS) attribute added directly to the configuration file.
To view and modify the parameter defining which Remote IP

Address is used, complete the following steps:
The current configuration for the Remote IP Address is read

from the CCM TCP/IP configuration file (XML) and displayed.
If the configuration file cannot be found or there is no entry for
the IP Address, ‘NOT CONFIGURED’ is displayed as well as the
ENTER IP ADDRESS - prompt.
2 Enter the 12-digit IP address of the remote host and press Enter,
or press the Cancel key to redisplay the TCP/IP configuration
menu.
Valid IP addresses must be of the form aaa.bbb.ccc.ddd, as

follows:
● aaa is a byte containing three digits in the range 001-223

● bbb is a byte containing three digits in the range 000-254
● ccc is a byte containing three digits in the range 000-254
● ddd is a byte containing three digits in the range 001-255.
If the Enter key is pressed with no data entry, no update occurs. If

fewer than 12 digits are entered or one of the four bytes is out of the
specified range, the error message ‘INVALID VALUE’ is displayed,
and the prompt to enter an IP Address is redisplayed.

Configure Menu
Configure Menu
1 RMT PORT NO (Remote Port Number) /

3 LCL PORT NO (Local Port Number) 4
These fields contain the number of the remote and local ports used
to send and receive TCP/IP data.
To view and modify the Remote Port Number or Local Port
Number, complete the following steps:
1 Press 1 or 3 and Enter.
The current configuration for the Remote Port Number or Local

Port Number is read from the TCP/IP configuration (XML) file
and displayed. If the configuration file cannot be found or there
is no entry for the Port Number, ‘NOT CONFIGURED’ is displayed.
The ENTER PORT NO - prompt is also displayed.
2 Enter a new port number in the range 1025-32767 and press Enter;
or press the Cancel key to redisplay the TCP/IP Configuration
menu.
Note 1: Port numbers below 1025 are reserved for standard

services. For port numbers 1025 and above, check the services
database on the system for any conflicts with ports already in
use by existing server applications.
Note 2: If the Local Port Number is set to 0, the SST will choose
a port that is free.

the number entered is not within the specified range, the error
message ‘INVALID VALUE’ is displayed and the prompt to enter a
Port Number is redisplayed. If you attempt to enter six digits, the
sixth digit is ignored.
4 CONFIG AS SRV (Configure As Server) 4
To view and modify the current TCP/IP configuration for the

'Configure As Server' entry, complete the following steps:
The current configuration is read from the TCP/IP

configuration (XML) file and displayed. If the configuration file
cannot be found or the SST is not configured as a server, the
default value of 0 (client configuration) is displayed.
The ENTER NEW CONFIG - prompt is also displayed.

Configure Menu
Configure Menu
2 Enter either 1 for server configuration or 0 for client

configuration, and press Enter, or press the Cancel key to redisplay
the TCP/IP Configuration menu.
the input is not 0 or 1, the error message ‘INVALID VALUE’ is
displayed and the prompt to enter a new configuration is
redisplayed.
Changing the TCP/IP configuration requires the SST to be shut

down and restarted. Once you have finished configuring TCP/IP
and exit the TCP/IP CONFIG menu, the following screen is
displayed:
SHUTDOWN REQUIRED - TCPIP UPDATED
PRESS ENTER TO SHUTDOWN ATM
PRESS CANCEL TO SHUTDOWN LATER
5 ADVANCED (Advanced TCP/IP Settings) 4
Press 5 and Enter to display the Advanced TCP/IP Configuration

menu.
The Advanced TCP/IP configuration menu contains the following
options:
Figure 4-6
ADVANCED TCP/IP CONFIG Menu
4
To view and modify one of the options on the Advanced TCP/IP

Configuration menu, enter the appropriate number for the required
option.
If you enter a number other than one of those displayed on the
screen, the error message ‘INVALID FUNCTION’ is displayed and the
prompt to select a function is redisplayed.
Pressing the Cancel key at the Advanced TCP/IP Configuration
menu redisplays the TCP/IP Configuration menu. Pressing Cancel

Configure Menu
Configure Menu
while entering an Advanced TCP/IP configuration option

redisplays the Advanced TCP/IP Configuration menu.
Selection of each menu item (for example, 1 LEN SIZE) causes the
relevant prompt to be displayed (in this case, ‘ENTER LEN SIZE -’).
If the Enter key is pressed at this prompt with no data entry, no
update occurs.
The following table lists the attribute that each option modifies,
with Advance NDC default settings. For details, refer to the on-line
help, APTRA Documentation, CCM TCPIP for the following
elements:
● <MessageDelimiter>
● <TCPIPCommsLink>
Option Attribute Modified Advance NDC Default
0 MSG FORMAT — 3
1 LEN SIZE LengthSize 2
2 LEN FORMAT LengthFormat 1
3 LEN ADJUST LengthAdjust 0
4 LEN OFFSET LengthOffset 0
5 LEN EMBED LengthEmbedded 0
6 RCV TIMEOUT RCVTimeout 30000

(milliseconds)
7 RETRY TIMER RetryTimer 3000 (milliseconds)
8 KEEP ALIVE KeepAlive 1
9 RECON CLOSE ReconnectOnClose 0
Option 0 — Message Format 4
Advance NDC supports values of 0 and 3 for this parameter, as

follows:
Value Meaning
0 Neither received nor transmitted messages will be

formatted. A received message will be passed directly to
the SST. A transmitted message will be passed directly to
the connection service.
3 Both received and transmitted messages will be

formatted. The SST and server software must be written
in such a way that the values chosen for the parameters
are compatible for both transmitted and received
messages.

Configure Menu
Configure Menu
Note: If the value of this parameter is 0, advanced TCP/IP options

1 to 4 need not be configured.
If Problem Determination (PD) is installed on the SST, you can use

44 PD OPTIONS (Problem this option to run PD from Supervisor and carry out an
Determination) 4
investigation. Complete the following steps:
1 To display the PD Options menu, enter 44 and press Enter:
Figure 4-7
Problem Determination Options
4
PD OPTIONS
1 START PD INVESTIGATION
2 STOP PD INVESTIGATION
3 EXPORT PD LOG
SELECT FUNCTION-
2 Select the option you want and press Enter.
If you select 3 EXPORT PD LOG, you will need a blank,

formatted diskette.
The options have the following functions:
Option Description
1 START PD INVESTIGATION Starts a new PD investigation and

displays the message:
Investigation Started.
A new investigation can be
started only after any earlier
investigation has been stopped
and its log file exported to
diskette.
2 STOP PD INVESTIGATION Stops the currently active

investigation. An investigation
must be stopped before it can be
exported to diskette
3 EXPORT PD LOG Exports the investigation log file

to diskette. Once the file has been
successfully transferred to
diskette, displays the message
Export Complete.

Configure Menu
Configure Menu
The investigation log file contains the messages that relate to

'Messagein', 'Messageout' and debug information. If you want to
view the investigation log file using the Problem Determination
Analysis utility, do so before exporting the file as it is deleted once
the export is complete.
Selecting option 3 EXPORT PD LOG performs the following:
1 Copies the investigation log file to an intermediate folder on the
SST, <drive>:\Program Files\NCR APTRA\Advance
NDC\Investigations
2 Compresses the log file
3 Copies the compressed file to diskette as cab1.cab
4 Deletes the investigation log files from the PD Investigations

folder and the intermediate folder on the SST.
The following progress messages are displayed on successful
completion of the relevant option:
● Investigation Started
● Investigation Stopped
● Export Complete
For details of error messages that may occur, see section “PD Error
Messages”, in Appendix B, “Error Messages”.
If the Bunch Note Acceptor (BNA) is present, this option displays

80 DISP CSH/ACC the BNA configuration settings.
CONFIG 4
Fifty note denominations are displayed on successive screens,

showing the country code and the denomination in the DmXX
column, and whether the notes are active or inactive.
Figure 4-8
CASH ACCEPTOR CONFIG
BNA Cash Configuration
4
DmXX NNNNNNNNN DmXX NNNNNNNNN


Configure Menu
Configure Menu
For example, a BNA configured to accept US ten-dollar notes will

display the setting ‘US10’ followed by the number of notes of that
denomination, followed by whether the note is active or inactive.
is displayed. See Appendix B, “Error Messages” for details.
If the Bunch Note Acceptor (BNA) is present, this option prints the
81 PRNT CSH/ACC information displayed by the BNA configuration screen. On print
CONFIG 4
completion, the message ‘CONFIG PRINTD ’ is displayed at the
bottom of the screen.
If the BNA or printer is not present, the error message ‘DEVICE NOT
details.
The MORE option allows you to switch between the two parts of the
99 MORE 4
Configure menu. You can select any menu option by number from
either screen, regardless of whether it is currently displayed or not.

Table of Contents
Access Menu
Chapter 5
Access Menu
Overview 5-1
Access Menu 5-2

0 DISP ACCESS (Display Access) 5-3
1 PRNT ACCESS (Print Access) 5-4
2 SET PASSWRD (Set Password) 5-4
3 INIT ENTRY (Initial Entry) 5-5
4 INIT DISPLY (Initial Display) 5-5
5 EXIT MODE 5-6
6 ENTER V 5-6
7 WRITE V 5-7
8 ENTER A 5-7
9 WRITE A 5-8
10 ENTER B 5-9
11 WRITE B 5-9
12 ENTER MAC 5-10
13 SET ACCESS 5-11
14 HALLMARK 5-11
25 KEY ENTRY 5-12
Key Entry Mode 5-12
Changing the Key Entry Mode 5-13
Entering a New Key 5-14
Key Mode 1: Single-Length Key Entry without XOR 5-14
Key Mode 2: Single-Length Key Entry with XOR 5-15
Entering Part 1 or Part 2 5-15
Entering Parts 1 and 2 5-16

Table of Contents
Access Menu

Access Menu 5
Overview
Overview 5

Access menu, and how to use them.
Use the Access menu options to set or change passwords, to enter
encryption keys or to specify which menu is to appear when you
enter Supervisor mode.
If you are responsible for the initial setting-up of the terminal, we
recommend that you read this chapter.

Access Menu
Access Menu
Access Menu 5
When Advance NDC is loaded onto the terminal, no Supervisor

password or access information is present. Therefore no password
request is made when you select the Access menu for the first time.
For security reasons, you should establish a password immediately.
This will consist of four numeric digits. For details of how to do this,
see “2 SET PASSWRD (Set Password)” on page 5-4.
When you select this option on subsequent occasions, the following
prompt is displayed:
ENTER PASSWORD -
To enter the password, complete the following steps:

1 Enter the current password. Each digit is echoed as an asterisk
‘*’.
2 Press Enter.
The Access menu is displayed if the password is correct.
You are allowed up to five attempts to enter the password from the
facia, or one attempt from the operator interface, before the Select
menu is redisplayed.
Once the maximum number of attempts has been used, a security
trace message is recorded on the local journal log, either
electronically or as hard copy. See the passage “Security Trace
Messages” on page 7-4 for details.
The following figure shows the options available from the standard
Access menu.
Figure 5-1
Access Menu
5

Access Menu
Access Menu
Note 1: Options 6 to 11 can be used only when the key entry mode
(key mode) is the default of 1 for single-length keys without XOR.
You can use option 25, Key Entry to change the key mode or enter
any type of key, single or double-length, with or without XOR.
However, you can enter double-length keys only when an EPP is
configured.
Note 2: Selecting option ‘14’ HALLMARK will cause an error to be

displayed.
Note 3: If APTRA Promote is installed on the SST, the Access menu

will include the following additional options:
● 15 COPYFILE
● 20 PROMOTE
For details of APTRA Promote, refer to the APTRA Promote User’s

Guide.
The DISP ACCESS option displays the Access data configuration on

0 DISP ACCESS (Display the CRT. The screen is defined by reserved screen ‘I10’.
Access) 5
Select this option to display the following access data:
Figure 5-2
DISP ACCESS Screen
5
If an EPP has been configured, a Key Verification Value (KVV) is

displayed for each key entered, next to the specific key. If a key has
not been entered, no value is displayed. If no EPP is configured, the
KVVs are not available and N/A is displayed for all the KVV
values.
If a BAPE has been configured, a checksum is displayed on the DISP
ACCESS screen.
You can return to the Access menu by pressing the Cancel key or
you can select another function by entering its Access menu option
number.

Access Menu
Access Menu
The PRNT ACCESS option prints the Access data configuration on

1 PRNT ACCESS (Print the operator printer or writes it to the EJ (electronic journal).
Access) 5
This option is equivalent to DISP ACCESS, except that the

information is printed on the receipt or journal printer, or written to
the EJ file. If there is no printer or EJ configured, this option is
invalid and generates the error message ‘DEVICE NOT PRESENT’.
This error is also generated when the default printer to be used is
the journal and the journal device is inoperable and there is no
journal backup running. If the required printer is configured but the
print operation fails, the error message ‘PRINT FAILURE’ is
When you select this option, successful completion is confirmed
with the following message:
ACCESS DATA PRINTED
The SET PASSWRD option lets you set the password that controls
2 SET PASSWRD (Set entry to the Access and Configure menus. A security message will
Password) 5
be logged on the journal to register that the password has been
changed.
Use this option as follows:
1 Press 2 and the Enter key.
The prompt ENTER NEW PASSWORD - appears.
2 Enter a four digit number and press Enter.
The prompt ENTER PASSWORD - appears.
3 Enter the old password and press Enter. If the password has not
already been set, just press Enter.
The prompt ENTER NEW PASSWORD - appears.
4 Enter the new password again and press Enter.
If you have followed the prompts correctly, the new password is

established as the current password. If the sequence is incorrect,
you are returned to the Access menu.
You must use the new password on all subsequent entries to the
Access and Configuration menus.
A security trace message is sent to the local journal log to indicate
that a password change has been completed. For details, see the
passage “Security Trace Messages” on page 7-4.

Access Menu
Access Menu
If you enter an invalid value, or the passwords do not match, the

error message ‘INVALID VALUE’ is displayed. For details, see
The password is automatically saved to disk when SET PASSWRD
successfully completes; there is no need to perform a separate SET
ACCESS function.
In Advance NDC, the password is also automatically saved to
The INIT ENTRY option lets you select the menu that is first
3 INIT ENTRY (Initial displayed on entering Supervisor mode. This can be either the Select
Entry) 5
menu, which is the default, the Replenish menu or an Exit
Supervisor.
When you select this option the following prompt is displayed:
ENTER INITIAL MENU -
Enter one digit and press the Enter key. The following values are
available:
● 0 - Select menu
● 1 - Replenish menu
● 2 - Exit Supervisor
The Select menu is the default.
In Advance NDC, the Initial Entry setting is automatically saved to
displayed and you are prompted to re-enter the data. For details, see
The INIT DISPLY option lets you select the interface to be used on
4 INIT DISPLY (Initial entering Supervisor mode. This can be either the operator interface,
Display) 5
which is the default, or the facia interface.
When you select this option the following prompt is displayed:
ENTER INITIAL DISPLAY -
Enter one digit and press the Enter key. The following values are
available:
● 0 - Operator interface/default
● 1 - Facia interface.
The default interface is defined by the hardware configuration.

Access Menu
Access Menu
In Advance NDC, the Initial Display setting is automatically saved

The EXIT MODE option lets you set how the terminal leaves
5 EXIT MODE 5
Supervisor mode. The following options exist:

● Automatic exit—the terminal will leave Supervisor mode
automatically when the Supervisor mode switch is set to
Normal, and the terminal is waiting for an option to be selected
on any menu.
● No automatic exit—exit must be through the Select menu. This
is the default setting. You select the Exit menu option and press
Enter; then move the mode switch to Normal.
When you select this option, the following prompt is displayed:
ENTER EXIT TYPE -
Enter a digit and press the Enter key. The following values are
available:
● 0 - No automatic exit (Key/Switch)
● 1 - Automatic exit (Auto).
In Advance NDC, the Exit Mode setting is automatically saved to
file, and hence is used on power failure recovery.
The ENTER V option is used to enter the initial Visa Master

6 ENTER V 5
Encryption Key, also known as the V key. This option is available

only when the current Key Mode is 1(single length, no XOR).
The 16 hexadecimal digits that make up the V key can be entered
independently by different operators as single digits during this
option, to increase the security of this feature by reducing the
possibility of any one person knowing the key.
If you select this option when the Key Mode is not 1, the error
message ‘INVALID MODE’ is displayed. For details, see Appendix B,
The entries are stored until you select the WRITE V function, when
the encryption key is written to the encryptor.

Access Menu
Access Menu
When you select ENTER V, key legends for the FDKs to be used for
digits A-F are displayed, together with the following messages:
ENCRYPTION KEY V
CURRENT DIGIT = 01
ENTER KEY V-
If you make a mistake with a digit or change your mind, you can
press the Clear key to discard the last digit entered, which also
decrements the Current Digit counter, and re-enter the digit. If you
press the Enter key, a zero digit is accepted and the Current Digit
counter is incremented.
Once you have entered a complete key the Access menu is
redisplayed with following message:
KEY V ENTERED
If you select Cancel, the Access menu is redisplayed and the

FUNCTION CANCELLED
Any data that you entered before pressing Cancel is ignored.
The WRITE V option writes the value you have entered using the
7 WRITE V 5
option ENTER V to the Master Encryption key store of the

encryptor.
When you select this option and press Enter, the following message
is displayed:
KEY V STORED
If a journal printer or EJ is configured, the message KEY V STORED

is written to the local journal log.
The key is written only if you have entered valid data for the entire
key since the previous ‘WRITE V’ operation. If you select this option
when the current key mode is not 1, or if insufficient, or no key data
is present, the error message ‘KEY DATA NOT PRESENT’ is displayed.
For details, see Appendix B, “Error Messages”.
If an error occurs when storing the data in the encryptor, the error
message ‘FAILED TO STORE KEY V’ is displayed. For details, see
The ENTER A option is used to enter the initial Master Encryption

8 ENTER A 5
Key, Key A. This option can be selected only when the key entry
mode is 1 (single length, no XOR).

Access Menu
Access Menu
The 16 hexadecimal digits that make up the A Key can be entered

independently by different operators as single digits to increase the
security of this feature by reducing the possibility of any one person
knowing the key.
If you select this option when the Key Mode is not 1, the error
The entries are held until you select the WRITE A function, when
the encryption key is stored in the encryptor.
When you select ENTER A, key legends for the FDKs to be used for
digits A-F are displayed, together with the following messages:
ENCRYPTION KEY A
CURRENT DIGIT = 01
ENTER KEY A-
Once you have entered a complete key the following message is
displayed:
KEY A ENTERED
If you select Cancel, the Access menu is redisplayed and the

FUNCTION CANCELLED
This option works in a similar way as the WRITE V key option but is
9 WRITE A 5
used to store the Master Encryption Key, Key A, in the encryptor.

This option is available only when the key entry mode is 1.
When the key is successfully stored, the confirmation message ‘KEY
A STORED’ is displayed. If the terminal does not have an EPP
configured, a checksum result of encrypted known data is also
displayed. This can be used to confirm the correct key has been
entered. If an EPP is configured, you can see the KVV for Key A by
selecting ‘0’ DISP ACCESS on the Access menu.
If a journal printer or EJ is configured, the message KEY A STORED

Access Menu
Access Menu
The key is stored in the encryptor only if you have entered valid
data for the entire key since the previous ‘WRITE A’ operation. If
you select this option when the key mode is not 1, or insufficient or
no key data is present, the error message ‘KEY DATA NOT PRESENT’
message ‘FAILED TO STORE KEY A’ is displayed. See Appendix B,
“Error Messages” for details.
This option is used to enter the Backup Communications

10 ENTER B 5
Encryption Key, Key B. This option is available only when the key
mode is 1 (single length, no XOR).
The 16 hexadecimal digits that make up Key B can be entered
independently by different operators as single digits during this
option, to increase the security of this feature by reducing the
possibility of any one person knowing the key.
Once you have entered a complete key the following message is
displayed:
KEY B ENTERED
If you select this option when the key mode is not 1, the error
If you select Cancel while entering the key, the Access menu is
redisplayed and the following message is displayed:
FUNCTION CANCELLED

The entries are held until you select the WRITE B function, when the
encryption key is stored in the encryptor.
This option works in the same way as the WRITE V key option but
11 WRITE B 5
is used to write Key B to the encryptor.

When the key is successfully stored, a confirmation message is
displayed. If you have a non-EPP configured, a checksum result of
encrypted known data is also displayed. This can be used to confirm
the correct key has been entered. If an EPP is configured, you can

Access Menu
Access Menu
see the KVV for Key B by selecting ‘0’ DISP ACCESS on the Access
menu.
If a journal printer or EJ is configured, the message KEY B STORED
The key is stored only if you have entered valid data for the entire
key since the previous ‘WRITE B’ operation. If you select this option
when the key mode is not 1, or insufficient or no key data is present,
the error message ‘KEY DATA NOT PRESENT’ is displayed. For
details, see Appendix B, “Error Messages”.
message ‘FAILED TO STORE KEY B’ is displayed. For details, see
The ENTER MAC option lets you enter the Message Authentication
12 ENTER MAC 5
Code (MAC) number. The MAC number consists of a six-digit

machine number followed by ten one-digit flags.
The flag settings indicate if Message Authentication should be used
and specify variations on how it is to be performed. For example:
● Include the Time Variant Number
● Include the Security Terminal Number
● MAC the whole message
● Use selective MACing.
For details of the flag settings, refer to the APTRA Advance NDC,
Reference Manual.
1 Press 12 and the Enter key.
The prompt ENTER MAC - appears.
2 Enter up to 16 digits and press Enter.
If an incomplete machine number has been entered, the error

message ‘INCOMPLETE DATA’ is displayed and you are prompted
to re-enter the data.
If fewer than ten flags are entered, the trailing flags are each set
to zero.
Once you have entered the MAC number the following access
data is displayed:

Access Menu
Access Menu
Figure 5-3
MAC Access Data Screen
5
If you press Enter without entering any data, message

authentication is disabled, and the MAC NUMBER will appear
blank on the above screen.
If you press Cancel, the message FUNCTION CANCELLED is

displayed. This message appears above the SELECT FUNCTION-
prompt on the Access menu.
In Advance NDC, the MAC number setting is automatically saved

The SET ACCESS option lets you write the following access settings
13 SET ACCESS 5
to the hard disk:

● INIT DISPLY
● INIT ENTRY
● EXIT MODE.
This provides an additional backup, enabling the terminal to reload
the access settings from the disk if the pmdata file is missing or
becomes corrupt.
In Advance NDC, the access settings are automatically saved and
hence are used on power failure recovery. You only need to use SET
ACCESS if you wish to save the access settings to hard disk.
If you select this option, the following message is displayed:
ACCESS SET
This option is not supported in Advance NDC.

14 HALLMARK 5

Access Menu
Access Menu
This option can be selected to change any encryption keys or the

25 KEY ENTRY 5
current key mode. Key modes 3 and 4 are available only when an
Encrypting Pin Pad (EPP) has been configured.
Use this option to change the following:
● Key A (the Master Key)
● Key B (the Communications Key)
● Key V (the Visa Master Key)
● Key entry mode.
You can enter single or double-length keys with or without XOR
functionality. Double-length keys provide Triple DES security.
When you select this option the following screen is displayed:
Figure 5-4
Key Entry Menu
5
Key Entry Mode 5
The current key mode can be either 1, 2, 3, or 4 as follows:

● 1 = single-length key without XOR encryption
● 2 = single-length key with XOR encryption
● 3 = double-length key with XOR Triple DES encryption
● 4 = double-length key with XOR Triple DES encryption in
restricted mode.
The default key mode is 1. Key modes 3 and 4 are valid only if an
EPP is configured.
You can use the Key Entry menu at any time to change the keys
without changing the current key mode; but if you want to change
the current key mode as well, you must do this first as described in
the next section.

Access Menu
Access Menu
Changing the Key Entry Mode 5
You should normally change the key entry mode before entering
any keys, as changing the key entry mode deletes all the existing
keys when the EPP encryptor is present. To change the key entry
mode, complete the following steps:
1 On the Key Entry Mode menu at the KEY- prompt, enter 9 and
press the Enter key to display the following screen:
Figure 5-5
Changing Key Entry Mode
5
2 Enter a value for the key entry mode you require (1, 2, 3 or 4)
and press Enter to display the confirmation screen. In the
following example, the Key Entry Mode is being changed from 1
to 3:
Figure 5-6
Confirming Key Entry Mode
5
3 Press 6 and Enter to confirm the new key entry mode and
redisplay the Key Entry Mode menu.
Note 1: If an EPP is not configured for the terminal and mode 3

or 4 is selected, the error message ‘INVALID MODE ’ is displayed.
Note 2: If a BAPE encryptor is present, the keys will not be

deleted when a new key entry mode is selected.

Access Menu
Access Menu
Entering a New Key 5
You can enter a new A, B, or V key by selecting 0, 1, or 2 on the Key

Entry menu. The method of entering a key depends on the current
key mode. The following sections describe the method of entry for
each mode using Key A as an example. Key B and Key V are entered
in exactly the same way.
Key Mode 1: Single-Length Key Entry without XOR 5
1 On the Key Entry menu, select 0 for Key A and press the Enter
key to display the following screen:
Figure 5-7
Entering Key A, Single Length without
5
XOR
ENCRYPTION KEY A
<<A B>>
CURRENT DIGIT = Digit counter
<<C D>>
<<E F>> Hex keys
ENTER KEY A-
2 At the prompt, enter 16 digits. The counter increments as you

enter the digits. If you press the Enter key, this is accepted as a
zero (0) digit and the counter is incremented.
press the Clear key to decrement the counter, discard the digit
and re-enter it. Select the Cancel key to discard all digits you
have entered and return to the Access menu.
Once you have entered 16 digits, the key is stored in the encryptor
and you are returned to the Access menu where the message ‘KEY A
STORED’ is displayed above the SELECT FUNCTION prompt.
If an EPP is configured, you can see the KVV for Key A by selecting
‘0’ DISP ACCESS on the Access menu.

Access Menu
Access Menu
Key Mode 2: Single-Length Key Entry with XOR 5
1 On the Key Entry menu, select 0 and press Enter to display the
following screen:
Figure 5-8
Entering Key A, Single Length with XOR
5
2 Enter a number for the part you want to enter, as follows:

● 1 to enter part 1 of the key
● 2 to enter part 2 of the key
● 3 to enter parts 1 and 2 of the key
If you select 2, part 1 of the key must already exist. If it does not,
the error message ‘NO PART 1 SET’ is displayed. For details,
Entering Part 1 or Part 2 5
If you select 1 or 2, a screen enabling you to enter 16 hexadecimal

digits is displayed. The following example shows the screen for part
1 of Key A:
Figure 5-9
Entering Part 1 of a Key
5
ENCRYPTION KEY A
<<A B>>
CURRENT DIGIT = Digit counter
<<C D>>
<<E F>> Hex keys
ENTER KEY PART 1-
The digit counter increments as you enter the digits. If you press the
Enter key, this is accepted as a zero (0) digit and the counter is
incremented.

Access Menu
Access Menu
If you make a mistake with a digit or change your mind, press the
Clear key to decrement the counter, discard the digit and re-enter it.
Select the Cancel key to discard all digits you have entered and
return to the Access menu.
Once you have entered 16 digits, the key is stored in the encryptor
and you are returned to the Access menu, where the message ‘KEY
<X> STORED’ is displayed.
If an EPP is configured, you can view the KVV for the key by
selecting ‘0’ DISP ACCESS on the Access menu.
Entering Parts 1 and 2 5
Selecting component 3 displays the screen shown in Figure 5-9,

“Entering Part 1 of a Key” on page 5-15. Once you enter 16
hexadecimal digits, the key is stored and, if an EPP is configured,
the KVV is displayed as shown in the following example:
Figure 5-10
Confirming Part 1
5
KVV VALUE = 9B62
CONFIRM KEY PART 1-
If the terminal does not have an EPP, the screen displays the
following for Key A or Key B, where XXXX is the calculated
checksum:
CHECKSUM VALUE = XXXX
Note: This is the only time that a checksum value is displayed

when using the Key Entry menu options at a terminal without an
EPP.
Press the Enter key to confirm part 1 of the key, which is stored in
the encryptor, and display the screen for part 2 entry. Once you
have entered a complete key for part 2, it is XORed with the part 1
key and stored in the encryptor. The Access menu is redisplayed
with the message ‘KEY A STORED’ above the SELECT FUNCTION
prompt.
If you press the Cancel key while entering part 2, the key stored for
part 1 is retained in the encryptor as the encryption key and the
Access menu is redisplayed.

Access Menu
Access Menu
Key Mode 3: Double-Length Key Entry with XOR Entering 5
this key is similar to single-length keys with XOR, except 32 digits

are required for each part.
Mode 3 requires the presence of an EPP. If you select this option
when no EPP is configured, the error message ‘INVALID MODE’ is
displayed.
Key Mode 4: Double-Length Key Entry with XOR

Restricted Entering a key in mode 4 is similar to mode 3 except 5
that this mode prevents operations that would violate security

procedures.
If you select ‘1’ ENTER KEY B from the Key Entry menu when the
current mode is 4, the error ‘EC02’ is displayed.
Operations that are prevented in mode 4 include the following:
● Deciphering a new communications key with the current
communications key
● Using a locally-entered communications key with the current
communications key
● Deciphering a MAC key with the current communications key
● Using a locally-entered communications key (Key B) as the
current MAC key
● Sending a PIN block unencrypted
● Using single-length keys (except for PEKEY if the PIN block is
also encrypted using the communications key)
Mode 4 requires the presence of an EPP. If you select this option
when no EPP is configured, the error message ‘INVALID MODE’ is
displayed.

Access Menu
Access Menu

Table of Contents
Chapter 6
Overview 6-1
Performing an Initial Configuration 6-2

Additional Communications Configuration 6-2
Setting up the Terminal 6-2

Table of Contents

6
Overview
Overview 6
In this chapter we provide step-by-step instructions on using the

Supervisor menus to set local configuration and terminal access
parameters when Advance NDC is first installed on the SST. NCR
recommends that you read this chapter if you are responsible for
setting up the SST.
If the Supervisor functionality of your terminal has been
customised, there may be other steps in addition to those shown in
this section, or certain menus may differ. If you are operating a
terminal that has been customised in this way, refer to any
supervisor documentation or third-party guides describing the
customisations that are installed on your SST. Enhancing Supervisor
functionality using Advance NDC is described in the APTRA
Advance NDC, Developer’s Guide.
Note: We assume that a field engineer has carried out the

installation of the terminal before you. You do not have to configure
the hardware, as all NCR SSTs are self-configuring. However, you
do have to enter the product class, for example 5675.
For details of configuring the terminal for RS232 and MISCIF, and
for calibrating the touch screen, refer to the installation manual for
your terminal.
For details of setting the thickness of notes, refer to the Operator’s
Manual for your terminal.

Performing an Initial Configuration
Performing an Initial Configuration 6
This section contains step-by-step instructions on how to set local

configuration and terminal access parameters, at the facia or the
enhanced operator interface, prior to switching the terminal to In-
Service mode for the first time.
How you switch to Supervisor mode depends on the terminal type
you have. Front replenishing terminals have a mode switch which
can be activated automatically whenever the terminal’s facia is lifted
and the door opened for replenishment. Rear replenishing
terminals have a mode switch as part of the rear operator interface
or a mode switch activated by the door opening for replenishment.
The individual menu options from which you choose are described
in detail in Chapter 4, “Configure Menu” and Chapter 5, “Access
Menu”. Details of how to replenish your terminal’s supplies are
given in Chapter 3, “Replenish Menu”.
Note: If you do not set local configuration details and switch on

the terminal in Normal Mode, a power-up status message is sent
to Central and the terminal assumes all default configuration
values.
For information about configuring a domain name server (DNS) for

Additional TCP/IP, or configuring communications for protocols supported by
Communications the PC Communications Module (PCCM), refer to “Configuring
Configuration 6 Communications” in the APTRA Advance NDC, Developer’s Guide.
When setting up the SST for an Advance NDC application, use the
Setting up the Terminal 6
following steps as a general guide.
Step
To... Do this...
No.
1 Enter Supervisor Mode, and Set the mode switch to

display the Select menu. ‘Supervisor’ and switch on
the terminal.
2 Select the Configure menu. Press ‘5’ (CONFIGURE) and

Enter. Enter password if
prompted.
3 Display the configuration Press ‘0’ and Enter.

data.

Step
To... Do this...
No.
4 Enter Track 1 format. Press ‘2’ (TRACK 1) and

Enter.
Enter the Track 1 digit and

press Enter.
5 Set the roll width of the Press ‘3’ (ROLL WIDTH) and
receipt or journal printer. Enter.
Enter the roll width and

press Enter.
Enter the left margin and

press Enter.
6 Enter the machine number. Press ‘4’ (MACHINE NO)

and Enter.
Enter the machine number

and press Enter.
7 Set the date in the format Press ‘5’ (DATE/TIME) and

YYMMDD. Enter.
Enter the date and press

Enter.
Set the time in the format Enter the time and press
HHMM. Enter.
8 Enter the message mode Press ‘6’ (MSG MODE) and

(only if you want to modify Enter.
the default options).
Enter the message mode and
options, and press Enter.
9 Define the printer to be Press ‘8’ (SET PRINT) and

used for replenishment Enter.
functions.
Enter your choice and press
Enter.
10 Set up standard note counts Press ‘9’ (SET CASH) and

if the standard cash Enter.
replenishment function is to
be used. Now enter the note count for
each cassette configured:
Enter the cassette type and

press Enter when prompted.
Then enter the number of
notes and press Enter.
Press the Cancel key.

Step
To... Do this...
No.
11 Specify how the system will Press ‘10’ (RST MODE) and
recover following a power Enter.
fail or system reset.
Enter your choice and press
Enter.
12 Enable the electronic Press ‘30’ (SET JRNL) and

journal function if Enter.
applicable.
13 Select the TCP/IP CONFIG Press ‘37’ (TCP/IP CONFIG)

menu. and Enter.
(You only need to complete
steps 13 to 16 if you intend
using TCP/IP
communications between the
SST and Central, otherwise go
to step 17.)
14 Specify the Remote IP Press ‘0’ (RMT ADDRESS)

Address. and Enter.
Enter the IP Address and

press Enter.
15 Specify the Remote Port Press ‘1’ (RMT PORT NO)

Number. and Enter.
Enter the Port Number and

press Enter.
16 Specify the Local Port Press ‘3’ (LCL PORT NO)

Number. and Enter.
Enter the Port Number and

press Enter.
17 Return to the Configure Press the Cancel key.

menu.
18 Return to the Select menu. Press the Cancel key.
19 Select the Access menu. Press ‘6’ (ACCESS) and

Enter.
20 Display the access data. Press ‘0’ and Enter.
21 Establish or change the Press ‘2’ (SET PASSWRD)

password for access and and Enter.
configuration options.
Follow the prompts, and
complete each entry by
pressing Enter.

Step
To... Do this...
No.
If you are establishing a

password for the first time,
press Enter when prompted
for the old password.
22 Specify whether the initial Press ‘3’ (INIT ENTRY) and

display on subsequent Enter.
entries to Supervisor Mode
shall be the Select menu, the Enter your choice and press
Replenish menu or an Exit Enter.
Supervisor.
23 Specify the display and Press ‘4’ (INIT DISPLY) and

keyboard to be accessed Enter.
initially on subsequent
entries to Supervisor mode. Enter your choice and press
Enter.
24 Specify whether Supervisor Press ‘5’ (EXIT MODE) and

mode is to be exited Enter.
automatically when
Supervisor mode switch is Enter your choice and press
set to 'Normal'. The default Enter.
is no automatic exit.
25 If required, change the Press ‘25’ (KEY ENTRY) and

current key entry mode Enter.
from the default mode (1).
Press ‘9’ (CHANGE KEY
ENTRY MODE) and Enter.
Enter the required key entry
mode.
To enter keys using the Key Go to step 32 to enter keys
Entry menu, continue from using the Key Entry menu.
step 32.
26 Using the Access menu, Press ‘6’ (ENTER V) and

enter encryption key V for Enter.
key entry mode 1, if
applicable. This is only used Enter encryption key V.
for VISA PIN verification.
27 If applicable, write the Press ‘7’ (WRITE V) and

value entered using the Enter.
‘Enter V’ option to the VISA
Master Key store of the
encryptor.
28 Enter required key A for Press ‘8’ (ENTER A) and

key entry mode 1. Enter.
Enter key A.

Step
To... Do this...
No.
29 If required, enter key B for Press ‘10’ (ENTER B) and

key entry mode 1. Enter.
Enter key B.
30 When key A has been Press ‘9’ (WRITE A) and

entered, write key A to the Enter.
key store of the encryptor.
31 When key B has been Press ‘11’ (WRITE B) and

entered, write key B to the Enter.
key store of the encryptor
and continue from step 33. Go to step 33.
32 Enter keys A, B and V as Press ‘25’ (KEY ENTRY) and

required, for key entry Enter.
modes 1 to 4.
Enter keys A, B and V as
required.
33 Enter the Message Press ‘12’ (ENTER MAC) and

Authentication Code Enter.
(MAC) number (only if you
want to configure the Data Enter MAC digits and press
Security feature). Enter.
34 Return to the Select menu. Press the Cancel key.
35 Perform any required See Chapter 3, “Replenish

replenishment functions, Menu” for details of how to
such as adding new receipt carry out these functions.
paper.
Note: If present, you must
initialise the BNA (using
‘INIT BNA’) if it has been
previously configured to
accept 50 notes.
36 Exit from Supervisor mode. Press ‘9’ (EXIT) and Enter.

This step is not required if
you have selected automatic
exit from Supervisor mode.

Step
To... Do this...
No.
37 Place the terminal in Move the mode switch from

service. Supervisor (the position it is
in before the machine is
powered up to perform an
initial configuration) to
Normal. High Order
Communications are only
established when Normal
Mode is entered.
An attempt is made to send a

power-up message to
Central. The screen will
display 002 in the top left
corner. This is the default
‘Out-of-Service’ screen that is
displayed until the real
screen is downloaded and a
start-up command received.


Table of Contents
Chapter 7
Error and Exception Reporting and
Recovery
Overview 7-1
Local Journal Log 7-2

Device Status Messages 7-2
Security Trace Messages 7-4
Presenter Error Message 7-4
Deposit Envelope Length Error Message 7-5
Communications Trace 7-5
Card Capture Message 7-5
SST Off-Line/On-Line Messages 7-5
Local Electronic Journal Log 7-7
Journal Printer Backup Mode 7-8

Reprint Sequence Example 7-9
Power Failure/Restart 7-10
Device Fault Reporting 7-11
Handling Device Failures 7-12

Device Exception
Recovery 7-13
Capture of Media on Power-Up 7-13

Table of Contents

7
Overview
Overview 7
In this chapter we provide details of the errors and exceptions that

can be reported by the terminal to Central and the local device
status reporting available to you at the terminal. We describe the
following topics:
● Local journal log
● Local electronic journal (EJ) log
● Local device fault status reporting
● Handling device failures.
When a device fails or runs out of media, the following occur:
● The device fault is displayed on the enhanced operator interface,
while in Out of Service, In Service, Offline and Suspend modes
● A status message for the appropriate device is sent to Central
● The status message is logged in the journal
● An entry is added to the System Application’s Device Status
List.
The terminal responds to all subsequent Terminal Commands and
Transaction Reply Commands from Central by reporting the error
condition until the condition has been cleared.

Local Journal Log
Local Journal Log 7
The paper or electronic journal log provides a local log of all

significant cardholder and supervisor activity. As well as recording
information from Central, the terminal adds supplementary
information to the log. In this section, we give you details of the
following messages:
● Device status messages
● Security trace messages
● Presenter error message
● Deposit envelope length error message
● Communications trace
● Card capture message
● SST off-line/on-line messages.
Note: For simplicity, ‘the journal’ is used to mean the journal

printer or the electronic journal (EJ). Thus the phrase ‘printed on the
journal’ means printing on the journal printer, or writing to the EJ.
Whenever an exception status message is sent to Central, a single

Device Status Messages 7
line message is printed on the journal. This, together with the

preceding transaction message sent from Central, gives a complete
record of the transaction. The format of the message is:
*TTTT*M*D*SSS----
where
TTTT is the transaction serial number
M is the message type:
1 - unsolicited
2 - solicited
D is the device code
SSS---- is the device status
Field SSS---- has the following format:

AA---A, M-BB, R-CC----C
where
AA---A is the transaction/device status represented as a

string of decimal digits.

Local Journal Log
BB is the first byte of diagnostic status represented as two

decimal digits
CC----C contains supplies status information represented as

a string of decimal digits
If any message from Central is rejected, the following message is

printed on the journal:
*TTTT*2*
If any message from Central is rejected when you have selected the
specific command reject option, the following message is printed on
the journal:
*TTTT*2**GNN*
where
G is the category
NN is the reject error number
TTTT is spaces if no transaction reply has been received.
For further information about status messages, see the APTRA

A typical example of a journal log printout is shown in the
following diagram:
Figure 7-1
Native Mode Printout
7
Security Trace
Number (NNN) *055*02/29/00*14.48*
SUPERVISOR MODE ENTRY
* *1*R*8
Date/Time * *1*R*7
* *1*L*2,M-05
Transaction/Device * *1*R*9
Status (AA-A) * *1*P*200000,M-
*056*02/29/00*14.54*
SUPERVISOR MODE EXIT
Security *0000*1*R*7
Trace *0000*1*R*9
Message *0000*1*P*200000,M-
* *1*D*0,M-00,R-4
* *1*D*0,M-00,R-4
* *1*D*0,M-00,R-4
Exception * *1*D*0,M-00,R-4
Message * *1*D*0,M-00,R-4
* *1*L*2*M-05
* *1*L*2*M-05
Transaction Serial *0000*2*E*200000000,M-02,R-11131
Number (TTTT)
Message Type (M)

Diagnostic Supplies
Status Status
Device Identification M-(BB) R-(CC-C)
Graphic (E=Dispenser)

Local Journal Log
Illegal activity by authorised personnel can be traced by analysing

Security Trace Messages 7
the security trace messages on the journal. All significant supervisor

activity is recorded with a security trace number and date and time.
A list of security trace messages with default text is provided in the
APTRA Advance NDC, Reference Manual. You can change the text in
these messages by either downloading new reserved screens or
editing RESRVD.DEF.
The line preceding the security trace message contains a header and
is formatted as follows:
*NNN*XX/XX/XX*HH.MM*
where
NNN is the security trace number
XX/XX/XX is the date, in the format specified by the Enhanced

Configuration Parameters Date Option
HH is the hour
MM is the minute.
You can reverse Day and Month by using the date format enhanced
configuration option. See the passage “5 DATE/TIME” on page 4-8
for details on setting the terminal date and time.
The header starts at print column 1 and the security trace message
starts on column 6 of the next line. For example:
*123*02/29/00*23.59*
TOP CASSETTE REMOVED
The security trace number increments by one for each message. If

there is an interruption in this sequence, this indicates that there has
been illegal tampering with the journal in an attempt to disguise
other illegal activity.
The number is held in non-volatile memory and is set to 000 at
installation time.
Note: If a power failure occurs during a notes dispense operation,

the security trace message ‘T76’ is sent to the journal on power-up.
For screen details, refer to the “Reserved Screens” appendix in the
APTRA Advance NDC, Reference Manual.
If a Presenter Error or Retract occurs, this means that notes have

Presenter Error Message 7
been detected entering the purge bin after an apparently successful

Local Journal Log
present to a cardholder. The following message is logged on the

electronic or printed journal:
PRESENTER ERROR
The message is logged on the local journal to allow reconciliation to

take place.
If the cardholder carries out a deposit transaction but the envelope

Deposit Envelope Length placed in the depository is not the correct length, the following
Error Message 7
message is logged on the local journal:
ENVELOPE LENGTH ERROR
This allows for possible fraud attempts to be noted.
The Communications Trace is not currently supported in Advance

Communications Trace 7
NDC.
By setting option digit 5b, a cardholder’s account number is printed

Card Capture Message 7
on the journal when the card is captured. For details, see Appendix
A, “Option Digits”.
The message printed is:
CARD CAPTURED A/C xxxxxx
where xxxxxx is the cardholder account number read from the card.
If the account number cannot be read from the cardholder’s card, or
no match is available in the FITs, the following message is printed
on the journal:
CARD CAPTURED A/C NO. UNKNOWN
By setting option digit 5c, a message containing the trace number,

SST Off-Line/On-Line date and time of the event is printed on the journal (if configured)
Messages 7
when High Order Communications go off-line or are lost. See
Appendix A, “Option Digits” for details.
The message printed is:
*NNN*MM/DD/YY*HH:MM*
SST OFF-LINE

Local Journal Log
When High Order Communications come back on-line, or when

they are initially established, the following message is printed:
*NNN*MM/DD/YY*HH:MM*
SST ON-LINE
Note: NNN represents the security trace number and

MM/DD/YY*HH:MM represents the date and time stamp.

Local Electronic Journal Log
Local Electronic Journal Log 7
This passage supplements the information supplied in the “Local

Journal Log” section earlier in this chapter. The electronic journal
log emulates the printed journal. All data normally recorded on the
journal printer is written to the electronic journal log file on the
terminal’s system disk. This file must:
● Have a reserved file space of 1.44 MB
● NOT be accessed or edited in any way.
Although the information captured by the electronic log is as
described in the earlier passage on the printed journal, the content
of the unprocessed electronic journal log file is different. It is a
stream of uncompressed ASCII characters, including control
characters, which is written to the hard disk as a sequential DOS file.
In order to use the information stored in the log file, you must first
copy the file from the hard disk to a diskette in the off-line drive.
You do this by issuing the INIT EJRNL command from the
Replenish menu. This releases log space on the hard disk and
creates a file ‘ejnnnnnn.xxx’ (where nnnnnn is the six-digit machine
number and xxx is an incrementing number between 000 and 999).
To access the information in the ‘ejnnnnnn.xxx’ file on your diskette,
you need to either use an editor to read the file manually or write a
utility to convert the new electronic journal file output to the format
of your choice.
For details of purging the EJ log file before installing Advance NDC,
see section “40 INIT EJRNL (Initialise Electronic Journal)” on page
3-16.
When the EJ log is 90% full and 100% full, an unsolicited message is
reported.

Journal Printer Backup Mode
Journal Printer Backup Mode 7
There is an option available that allows for journal printer backup to

be used. This means that journalling can continue even when the
journal printer is in a fatal condition. For details of how to set the
option, refer to the section on Enhanced Configuration Parameters
in the APTRA Advance NDC, Reference Manual.
If the option is set and the journal printer enters a fatal state,
journalling continues using the journal backup mode and the
system disk resident buffer file. The journalling includes the text of
the last command sent to the journal printer before it went fatal.
Journal backup continues until the journal printer becomes
operational again; this would typically be due to someone fixing the
problem in Supervisor mode. At this point, all the data that has been
logged since the journal printer entered a fatal state is copied to the
journal printer. This is known as ‘reprinting’. When the hardcopy
backup log is 100% full, an unsolicited message is reported.
While the data is being reprinted, any additional log data that is
received in journal backup mode is first stored in the journal backup
log buffer and then reprinted. Once reprinting is complete, journal
backup mode ceases and the journal printer becomes operational
again.
For security reasons, reprinting from the journal backup log to the
journal printer is suspended if the SST goes off-line, but continues as
soon as communications have been re-established.
Before the data is copied to the journal printer, it sends a test
sequence to the printer to make sure it is working correctly. If it is
not working, an error message is displayed. If it is working, the
following message is sent to the journal printer to indicate that this
is the start of reprinting:
**** COMMENCING REPRINT ****
When reprinting is complete, the following message is sent to the

journal printer:
**** REPRINT COMPLETED OK ****

Reprint Sequence Example 7
An example of a reprint sequence on the journal log after the journal

has failed due to paper out is shown below:
Figure 7-2
Reprint Sequence Example
7
*071*02/29/00*09:46*
*066*02/29/00*09:46*
**** JOURNAL BACKUP STARTED ****
*065*02/29/00*09:46*
* *1*P*1010110010100,M-
*067*02/29/00*09:46*
TOP CASSETTE INSERTED
* *1*P*1010110011100,M-
*075*02/29/00*09:47*
*068*02/29/00*09:46*
* **1*P*1010110010100,M-
*069*02/29/00*09:46*
TOP CASSETTE INSERTED
* *1*P*1010110011100,M-
* *1*P*21,M-
*070*02/29/00*09:46*
* *1*R*09
*072*02/29/00*09:47*
* *1*P*20,M-
*073*02/29/00*09:47*
**** REPRINT HALTED ****
* *1*P*21,M-
*074*02/29/00*09:47*
* *1*P*20
* *1*R*09
*076*02/29/00*09:47*
* *1*P*20,M-
*077*02/29/00*09:48*
**** REPRINT COMPLETED OK ****
The following explanation leads you through the reprint sequence

example:
Security
Action
Trace No.
071 Start of reprint operation. All data logged, since the

journal printer went fatal, is copied to the journal printer.
066 Journal printer is out of paper. Journal printer backup

begins.
065 The top currency cassette has been removed. Trace

message is buffered (Journal is out of paper).
067 The top currency cassette has been inserted.
075 Reprint operation begins again.

Security
Action
Trace No.
068 The top currency cassette has been removed.
069 The top currency cassette has been inserted.
070 Operator enters Supervisor mode to replace paper.
072 Operator exits Supervisor mode after replacing paper.
073 The reprint operation is halted due to a print-head jam.
074 Operator re-enters Supervisor mode to clear print-head

jam using the Device Status List.
076 Operator exits Supervisor mode after clearing print-head

jam.
077 Reprint operation is complete.
Once the journal paper has been replaced and Supervisor mode is
exited, the journal printer backup log is reprinted. As shown in the
above example, the security trace number sequence is not in order.
The COMMENCING REPRINT message always appears at the start
of the reprint sequence. In this example, the reprint is temporarily
halted when a print-head jam occurs.
During a power failure/restart, the journal printer backup log is

Power Failure/Restart 7
checked for any data that was logged before the system restart and
that has not been printed. If data is present and the journal printer is
not in a fatal state, the data is printed before the power
failure/restart journal message is printed. The following conditions
are applied:
● If the system is restarted with no journal printer and the EJ is
used, any journal data stored during a journal printer backup
operation will not be copied to the EJ log before recommencing
journal operation.
● If a journal printer backup is active and the pmdata file has been
deleted or lost, all records are reprinted. This occurs whether or
not the records have been previously reprinted.
● If a journal printer backup is active and the pmdata file indicates
that there are records to be reprinted, but the backup file is
missing, it is assumed that an update build has been applied. In
this case the pmdata file count is cleared and the REPRINT
HALTED message is printed.

Device Fault Reporting
Device Fault Reporting 7
Advance NDC continually checks the status of each device in the

terminal and reports faults on the enhanced operator interface,
while in any of the following modes:
● Out of Service
● In Service
● Off-line
● Suspend.
We refer to displaying device faults on the enhanced operator
interface, while not in Supervisor mode, as ‘Fault Display’. The
Fault Display identifies the total number of device faults and cycles
through fault information for each device requiring attention.
This provides you with the necessary information to anticipate and
prevent media shortages and device failures at an early stage.
When there are no outstanding faults, the terminal is said to be
‘healthy’.
If any faults arise which cannot be cleared by an operator, then all
existing faults will be replaced with the text “Please Call A Service
Engineer”.

Handling Device Failures
Handling Device Failures 7
If a device fails or runs out of media, an appropriate status message

is sent to Central and local indications are given. The terminal
continues to report errors to Central until the condition is dealt with
locally.

In this passage we provide details of the following:

● Device exception recovery
● Capture of media on power-up.
To clear device faults, you need to access the APTRA Self-Service

Device Exception Support System Application. The System Application provides
Recovery 7
functions that are used to perform configuration and maintenance
on an SST. For some devices, you also have to perform Supervisor
functions after clearing the fault.
The Diagnostic option on the Select menu provides access to the
System Application. You use the Device Status List in the System
Application to obtain more information on the device states that
require attention.
For details of using the Device Status List to clear device faults, refer
to the APTRA Self-Service Support, System Application User Guide.
The device faults which require you to perform Supervisor
functions in the Replenish menu after clearing the state are as
follows:
Select this
After... Why?
function...
CLR CARDS Emptying the card To clear the Cards

capture bin. Captured counter to zero.
CLR DEPOS Emptying the envelope To clear the Deposits

deposit bin. counter to zero.
ADD CASH Replenishing a To specify the number of

currency cassette. notes newly added to the
cassette.
You may also wish to

perform the CLR CASH
function, prior to the ADD
CASH function, to clear the
currency counter to zero.
INIT DEPOS Clearing a fault with To enable the transaction

the CPM or Envelope application to use the CPM
device or Envelope device
When the terminal is powered-up following a power supply

Capture of Media on interruption, it will check whether any media are present which
Power-Up 7
would hinder operation. Anything that is found will be captured, in

order to clear the terminal for the next cardholder’s use, for
example:
● A card in the card reader is captured.
● The dispenser is cleared of any notes.
● A statement in the transport is captured.
● An envelope in the envelope dispenser is retracted.
● An envelope in the envelope depository is cleared.

Table of Contents
Option Digits
Appendix A
Option Digits
Overview A-1
Option Digits Table A-2
Option Digit Combinations A-9

Option Digit 2 A-9
Option Digit 3 A-9
Option Digit 4 A-10
Option Digit 5 A-10
Option Digit 6 A-11
Option Digit 7 A-11
Option Digit 0 Reporting Levels A-12

Messages for Values 2 or 3 A-12
Messages for Value 1 A-12
Option Digits Example A-14

Selecting the Values to Enter A-15

Table of Contents
Option Digits

Option DigitsA
Overview
Overview A
You can specify certain options when you initially configure the
terminal, to accommodate Native mode option variations. These
options cannot be controlled by download option selection. For
more details, see Chapter 4, “Configure Menu”.
In Advance NDC, the message mode is always 1. After entering the
message mode, you can enter option digits to specify the options
required. The option digits are numbered from 0-15 (maximum 16)
where option digit 0 is entered first and option digit 15 is entered
last. If you enter a value of ‘0’ or no digit, the default operation
occurs.
In Advance NDC, the option digits settings are automatically saved
to persistent storage, and hence are used on power failure recovery.
An example of how to use this additional feature to customise your
terminal further is provided in the “Option Digits Example” section
at the end of this appendix.
Some options are not supported; for details, refer to the APTRA
Advance NDC, Developer’s Guide.
APTRA Advance NDC, Supervisor’s Guide A-1

Option Digits
Option Digits Table
Option Digits Table A
Option
Value Meaning
Digit
0 Option digit 0 controls the reporting of supervisor

menu selection in status messages sent to Central. For
more information about the message reporting, see
“Option Digit 0 Reporting Levels” on page A-12.
0 Default. Only items selected from the Select menu are

reported.
1 Menu number and menu items selected from all

menus available from the Select menu are reported.
2 Menu number and menu items selected from all

menus available from the Select menu, and the Key
Entry menu are reported.
3 As for value 2, plus components selected from the

Key Entry sub-menus are reported.
1 Reserved
2 0-2 Option digit 2 controls three separate options. For

4-6 each option there is a Default condition (D) and an
Action condition (A).
For details of the option combinations, see “Option

Digit 2” on page A-9.
The conditions for each option are the following:
Option A Retract notes not taken.
Default Retract notes once timer 05 has

expired.
Action Do not retract notes.
Option B Beeper used while notes are presented.
Default Do not sound beeper.
Action Sound beeper while notes are

presented, until notes have been taken
or timer 05 has expired.
A-2 APTRA Advance NDC, Supervisor’s Guide

Option Digits
Option Digits Table
Option
Value Meaning
Digit
Beeper used during BNA note or CPM

Option C
cheque deposit.
Default Beeper is enabled when the BNA or

CPM is waiting for a deposit.
Action Beeper is disabled when the BNA or

CPM is waiting for a deposit.
3 0-7 Option digit 3 controls three independent options.

For each option there is a Default condition (D) and
an Action condition (A).

Option A This option controls when the night
safe depository is checked for overfill.
Default Check for overfill after night safe

deposit has been completed.
Action Check for overfill before night safe

deposit has begun.
Option B This option controls whether or not an
NAK status received from the security
camera is sent to Central. Not
supported by Advance NDC.
Default NAK status is sent to Central.
Action NAK status is not sent to Central.

Option C This option controls whether or not
the Cancel key on the cardholder
keyboard is enabled when a ‘print
statement and wait’ function is being
performed. After the Cancel key has
been pressed, it is disabled even if
other ‘print statement and wait’
functions are received. If an interactive
transaction response is received in a
sequence of ‘print statement and wait’
functions, and the Cancel key has been
pressed before the interactive
transaction response, it is re-enabled
in subsequent ‘print statement and
wait’ functions.
Default Cancel key is disabled during ‘print

statement and wait’ function.

Option Digits
Option Digits Table
Option
Value Meaning
Digit
Action Cancel key is enabled during ‘print

statement and wait’ function. If the
Cancel key is pressed during
statement printing, a new unsolicited
status is sent to Central.
This is valid for sideways printing on

the receipt.

4-6 each option there is a Default condition (D) and an
For details of the option combinations, see“Option

Option A This option controls when the solicited
status message is sent after a dispense.
Note: Option A is not valid if a spray
dispenser is configured.
Default Status message is sent after notes have

been successfully presented, or an
error has occurred at any time up to
and including the present operation.
Action Solicited dispenser status message is

sent after an error has occurred at any
time up to and including the present
operation.
It can also be sent after a cash retract

when notes have not been taken, or
after an auto-purge cycle when notes
have been taken. Otherwise, send a
Ready message after the auto-purge
cycle has been completed.
Note: A delay of approximately 15

seconds occurs prior to the message
being sent. Unnecessary delay to the
cardholder may be avoided by using
the Parallel Eject/Dispense and Print
function to complete the transaction.

Option Digits
Option Digits Table
Option
Value Meaning
Digit
Option B This option controls whether or not

the beeper is used when the card is
ejected.
Note: Option B is valid if a motorised
card reader is configured.
Default Beeper is enabled when the card is

ejected.
Action Beeper is inhibited when the card is

ejected.
Option C This option controls whether extra
fields are added to the dispenser status
message for the spray dispenser.
Default Extra fields are not added.
Action Extra fields are added. The extra fields

contain the number of notes presented
to the cardholder for each cassette type
and in the case of a partial dispense,
may not be the same as the notes
requested.

each option there is a Default condition (D) and an

Option A This option controls whether or not a
download of customisation data is
saved to disk when a Go-In-Service
terminal command is received from
Central.
Default Download is always written to disk.
Action Download is written to disk only if

there is a configuration ID in the
download.

Option Digits
Option Digits Table
Option
Value Meaning
Digit
Option B This option controls whether or not

the cardholder account number is
printed on the journal printer when a
card is captured.
Default No message is printed on the journal.
Action The cardholder account number is

read from the card and the following
message is printed on the journal:
CARD CAPTURED A/C XXXXXX
XXXXXX is the cardholder account

number. The number of digits printed
on the journal is obtained from the
Primary Account Number Length
(PANLN) in the associated FIT table.
If no match is available in the FIT table

or there is no Primary Account
Number data on the card, the
following message is printed on the
journal:
CARD CAPTURED A/C NO.

UNKNOWN
Option C This option controls whether or not
reserved screens ‘T37’ and ‘T38’ are
printed on the journal printer when
high order communications go off-line
and on-line respectively.
Note: An attempt to journal these

screens will only be made if the
journal is configured.
The trace number, date and time of the

event are included in the message.
Default No message is printed on the journal.
Action Screens ‘T37’ and ‘T38’ are printed.



Option Digits
Option Digits Table
Option
Value Meaning
Digit
Option A Reserved.
Option B This option determines the maximum

number of lines that can be printed on
a receipt before a cut.
Default Maximum of 24 lines before a cut.
Action Maximum of 49 lines before a cut.
Not supported in sideways printing

mode.
Option C This option determines whether the

Advance NDC Release Number and
Software ID fields are added to the
Configuration Terminal State
Message.
Default The fields are not added to the

message.
Action The fields are added to the message.


Option A This option controls whether the four
FDKs to the right of the CRT (A, B, C
and D) are used for the Time-Out state
and all Four FDK states or the four
FDKs to the left of the CRT (I, H, G
and F) are used.
Default Use the right hand keys (A, B, C and

D).
Action Use the left hand keys (I, H, G and F).

Option B Reserved.
Option C Reserved.

Option Digits
Option Digits Table
Option
Value Meaning
Digit
8 0-5 Option digit 8 controls the media entry/exit

indicators (MEIs) flash rate setting.
The value determines the flash rate as follows:

000 = Quick (4.0 Hz)
001 = Medium (1.0 Hz)
002 = Medium (1.0 Hz)
003 = Slow (0.25 Hz)
004 = Slow (0.25 Hz)
005 = Continuously on.
Note: This can be overwritten by a different value
within an enhanced configuration parameters
message.
9-11 Reserved
12 Option digit 12 controls whether Journal Paper

Exhausted or Low status messages are sent to Central
when the journal paper is exhausted (out).
0 Default. Send Journal Paper Exhausted status

messages. If the journal paper is out, it is reported as
out.
1 No Journal Paper Exhausted status messages sent. If

the journal paper is out, it is reported as low instead.
13 Option digit 13 controls the conversion between

ASCII and EBCDIC of all messages sent to and
received from Central.
0 Default. No conversion between ASCII and EBCDIC.
1 Conversion of incoming messages from EBCDIC to

ASCII. Conversion of outgoing messages from ASCII
to EBCDIC.
Note: Any message authentication is performed in
EBCDIC.
14-15 Reserved

Option Digits
Option Digit Combinations
Option Digit Combinations A
The following table shows the combinations of options that exist for
Option Digit 2 A
the permitted option digit values.
Note: If a spray dispenser is configured, Options A and B are not

valid; therefore for option C, the only valid values are 0 and 4.
Option Option A Option B Option C

Value Cash Retract Cash Present Deposit
Beeper Beeper
0 D D D
1 A D D
2 D A D
4 D D A
5 A D A
6 D A A
Option Digit 3 A
Option Option A Option C

Option B
Value Night Safe Statement
Camera NAK Status
Overfill Cancel
0 D D D
1 A D D
2 D A D
3 A A D
4 D D A
5 A D A
6 D A A
7 A A A
If the Cancel key is pressed during statement printing, an

unsolicited status is sent to Central. If this option is used, Central

Option Digits
must be changed. For details of sideways printing, see the APTRA

Advance NDC, Reference Manual, “Sideways Printing On Receipt”
section.
Option Digit 4 A
Note: Option A is not valid if a spray dispenser is configured.

Option B is valid where a motorised card reader is configured.
Option C is valid only when a spray dispenser is configured.
Option C
Option Option A Option B
Additional Note
Value Dispenser Status Card Eject Beeper
Count
0 D D D
1 A D D
2 D A D
4 A A D
5 D D A
6 D A A
For more information about the additional note count for a spray
dispenser, refer to the APTRA Advance NDC, Reference Manual.
Option Digit 5 A
Option Option A Option B Option C

Value Save Customer Print
Download A/C No. On-/Off-Line
0 D D D
1 A D D
2 D A D
3 A A D
4 D D A
5 A D A
6 D A A
7 A A A

Option Digits
Option Digit 6 A
the permitted option digit values. Option A is reserved.
Option Option B Option C

Value Receipt Length Send Release Number
0 D D
1 D D
2 A D
3 A D
4 D A
5 D A
6 A A
7 A A
Option Digit 7 A
the permitted option digit values. Options B and C are reserved.
Option Option A
Value Left/Right FDK Enable
0 D
1 A
2 D
3 A
4 D
5 A
6 D
7 A

Option Digits
Option Digit 0 Reporting Levels
Option Digit 0 Reporting Levels A
Option digit 0 controls reporting of all supervisor menu number

and/or menu item selections in status messages sent to Central. For
details, see “Option Digits Table” on page A-2.
When reporting encryption key entry from the Key Entry
supervisor menu, you can use value 1 to send the same messages as
are sent for keys entered through the Access menu. Alternatively,
you can use values 2 and 3 to specify additional levels of reporting.
The following sections explain key entry reporting in more detail.
If you set option digit 0 to a value of 2, the following will be sent:

Messages for Values 2 or 3 A
● A message when option '25' KEY ENTRY on the Access menu is

selected
● Reports of all items selected from the Key Entry menu,
including option '9' CHANGE KEY ENTRY MODE.
To include reporting down to component selection level, you can set
option digit 0 to a value of 3.
For example, for value 3 the following message reports all possible
levels of item selection:
12fs000fsfsfsR3250101
in which the last seven numbers mean the following:
3 = Access menu
25 = Key Entry menu
01 = Enter B
01 = Enter Part 1
When option digit 0 is set to 2 or 3, the messages report only that a

selection to enter a key has been made. No message will be sent to
report that a key has been written as there is no such option on the
Key Entry menu.
When option digit 0 is set to 1, messages corresponding to those for

Messages for Value 1 A
the Enter/Write A, B and V options on the Access menu will be sent.

This results in the following:
● Two messages will be sent and journalled when keys are
entered and written using the Key Entry menu

Option Digits
Option Digit 0 Reporting Levels
● No messages will be sent when ‘25’ KEY ENTRY is selected

from the Access menu, or option 9 from the Key Entry menu.
For example, if the key entry mode is 1 (single-length without XOR)
and you select ‘0’ ENTER KEY A on the Key Entry menu, a message
relating to the Access menu (3) and option ‘8’ ENTER KEY A (08) on
the Access menu will be sent to Central.
When the key is written to the encryptor, a second message relating
to the Access menu (3) and option '9’ WRITE KEY A (09) will be sent
to Central.
In any mode using XOR, the message reporting that the key has
been written will be sent when part 1 or part 2 of the key has been
entered.

Option Digits
Option Digits Example
Option Digits Example A
On the Configure Menu, select ‘6’ MSG MODE to customise the

message mode with a string of option digits that allow additional
local parameters to be set, which cannot be included in download
options. The option digits are identified by the order in which they
are entered at the terminal.
At the Message mode prompt:
ENTER MSG MODE -
enter ‘1’ followed by the option values you want. When your
selection is complete, press the Enter key to return to the Configure
menu. If there is a reserved option digit between your selections,
enter 0 for it.
If you enter ‘1’ at the prompt and press Enter without selecting any
additional options, all option digits default to a value of 0.
Functions are currently defined for option digits 0, 2 to 8 and 12 to
13. The remaining option digits are reserved for future use.
For example, to configure your terminal for the following:
● Report only items selected from the Select menu to Central (the
default)
● Not to retract notes once timer 05 has expired
● Disable the beeper while notes are being presented
● Disable the beeper while the depository is waiting for an
envelope
● Set default values for the remaining digits,
you enter the following values:
ENTER MSG MODE - 1005
and press the Enter key. In this example the entries are as follows:

Option Digits
Option
Value Description
1 In Advance NDC the Message mode is always 1.
0 Option digit 0, value 0 (the default) to report items selected

from the Select menu only. (See page A-2.)
0 Option digit 1 is reserved so 0 is entered.
5 Option digit 2, value 5 to:

— Not retract notes
— Disable the beeper while notes are being presented
— Disable the beeper while the depository is waiting for an
envelope. (See page A-9.)
As the default value is required for all option digits after option
digit 2, no further entries are needed.
Before you start entering option digit values, ensure you have the
Selecting the Values to correct sequence you require, as follows:
Enter A
1 Check which functions are associated with which option digit.

(See “Option Digits Table” starting on page A-2.)
2 Look at each digit in turn and note down which option you
want to select and whether it is an action or default setting.
3 Check your action and default settings in the tables for option
combinations. The option value to the left of the option
combinations selects the functions you require. (See “Option
Digit Combinations” starting on page A-9.)
4 Note down a zero for any reserved option digit.
5 Enter your option digit selection at the prompt.

Option Digits

Table of Contents
Error Messages
Appendix B
Error Messages
Overview B-1
Error Messages B-2

e00 - NOT CONFIGURED B-2
e01 - BIN NOT PRESENT B-2
e02 - FAILED TO CREATE CHECKSUM B-2
E0016 - EJ NOT PRESENT B-2
E0020 - INVALID VALUE B-2
E0022 - DEVICE NOT PRESENT B-3
E0023 - DISK I/O ERROR B-3
E0025 - COMMAND NOT ALLOWED B-3
E0032 - CAMERA FAILURE B-3
E0033 - INVALID MEI OPTION B-4
E0038 - EJ BACKUP INVALID B-4
E0039 - FRONT FEATURE ONLY B-4
E0040 - DCS FAILURE B-4
E0042 - LOAD ERROR B-5
E0047 - CALL ERROR B-5
E0048 - JRNL PRNTR PRESENT B-5
E0050 - NO PART 1 SET B-5
E0100 - INVALID FUNCTION B-5
E0101 - INVALID SELECTION B-6
E0102 - INCOMPLETE DATA B-6
E0103 - INVALID COMBINATION B-6
E0104 - INITIALISATION FAILURE B-6
E0105 - NO JOURNAL DEVICE B-7
E0106 - EJ ALREADY ACTIVE B-7
E0107 - PAPER JOURNAL ACTIVE B-7
E0108 - ERROR DURING ACTIVATION B-7
E0109 - COPY TO FLEX FAILED B-8
E0110 - KEY DATA NOT PRESENT B-9
E0111 - INVALID KEY DATA B-9
E0112 - FAILED TO STORE KEY V B-10
E0113 - FAILED TO STORE KEY A B-10
E0114 - FAILED TO STORE KEY B B-10
E0115 - NO VALID DATA PRESENT B-10
E0116 - PRINT FAILURE B-11

Table of Contents
Error Messages
E0119 - INVALID MODE B-11

PD Error Messages B-11
Investigation Already Active B-11
Start Failed B-11
Valid Investigation Not Present B-12
Investigation Not Stopped B-12
Disk Not Present: Insert Disk B-12
Disk Error: Replace the Disk B-12
Disk Error: No Disk Space B-12
Disk Error: Disk Write-Protected B-13
Disk Error: Format Failure B-13
Error: File Already Exists B-13
Error: Device Unavailable B-13
Export Failed: <message text> B-13

Error MessagesB
Overview
Overview B
In this appendix we provide a list of error messages that can occur

during Supervisor mode.
For each message we explain the meaning, suggest the probable
cause and recommend the necessary corrective action.
APTRA Advance NDC, Supervisor’s Guide B-1

Error Messages
Error Messages
Error Messages B
e00 - NOT CONFIGURED B
Meaning: Either a TCP/IP configuration file does not exist or B
there is no entry in the configuration file for the selected option.
Corrective Action: Enter a value for the configuration option. B
e01 - BIN NOT PRESENT B
Meaning: The required bin is not present. B
Probable Cause: You have selected a function which uses a bin B
which is not configured.
Corrective Action: None required. This message is for B
information only.
e02 - FAILED TO CREATE CHECKSUM B
Meaning: There is a problem with the (non-EPP) encryptor. B
Corrective Action: Contact your hardware support service. B
E0016 - EJ NOT PRESENT B
Meaning: EJ is not active. B
Probable Cause: Electronic Journal has not been configured B
before selecting the INIT EJRNL or RCOPY EJRNL options.
Corrective Action: Select the SET JRNL option from the B
Configure menu to configure Electronic Journal.
E0020 - INVALID VALUE B
Meaning: You have entered an invalid value. B
Probable Cause: You have entered an invalid value in response B
to a prompt.
Corrective Action: Enter the correct value. B
B-2 APTRA Advance NDC, Supervisor’s Guide

Error Messages
Error Messages
E0022 - DEVICE NOT PRESENT B
Meaning: The required device is not configured. B
Probable Cause: You have selected a function which uses a B
device which is not configured.
information only.
E0023 - DISK I/O ERROR B
Meaning: The required disk cannot be read from or written to. B
Probable Cause: There is not enough space on the hard disk for B
the EJ.
Corrective Action: Remove unnecessary and temporary files to B
create sufficient disk space. The EJ requires up to 3 MB of space to

be successfully activated.
E0025 - COMMAND NOT ALLOWED B
Meaning: An attempt has been made to disable dual-mode B
printing but dual mode is not active.
information only.
E0032 - CAMERA FAILURE B
Meaning: An attempt to use the camera has failed. B
Probable Cause: You attempted to use the camera when it is not B
present, or has failed.
Corrective Action: Ensure a camera is present. If the camera has B
failed, contact your local NCR representative.

Error Messages
Error Messages
E0033 - INVALID MEI OPTION B
Meaning: The value of the MEI flash rate local option digit is out B
of range.
Probable Cause: You entered an incorrect local option value B
string at the Message Mode command.
Corrective Action: Enter the correct local option digit string. B
E0038 - EJ BACKUP INVALID B
Meaning: The backup file was not successfully created on the B
hard disk during an INIT EJRNL operation.
Probable Cause: You have tried to initialise the EJ log file (using B
the INIT EJRNL option from the Replenish menu) but the backup
log file was not successfully created, probably due to insufficient
disk space.
Corrective Action: Free up at least 1.4 MB of system disk space B
for the backup log file.
E0039 - FRONT FEATURE ONLY B
Meaning: This function is not available from the rear of the B
terminal.
Probable Cause: You selected either the VOLUME SST or the B
VOLUME JACK function from the Configure menu at the rear of the
terminal.
Corrective Action: None required. The Digital Audio Service is B
not supported.
E0040 - DCS FAILURE B
Meaning: An attempt to use the DCS has failed. B
Probable Cause: You attempted to use the DCS when it is not B
present, or has failed.
Corrective Action: Ensure a DCS is present. If the DCS has B
failed, contact your local NCR representative.

Error Messages
Error Messages
E0042 - LOAD ERROR B
Meaning: A DLL file containing user-written code could not be B
loaded.
Probable Cause: The file is missing. B
Corrective Action: Check the DLL on the terminal from the B
build list. Check the details in the SUPCTR table are correct. Contact
the supplier of the Exit DLL.
E0047 - CALL ERROR B
Meaning: A user-written routine could not be accessed. B
Probable Cause: The code is not present in the appropriate DLL. B
Corrective Action: Check the SUPCTR table has the correct B
function name. Contact the supplier of the Exit DLL.
E0048 - JRNL PRNTR PRESENT B
Meaning: There is a physical printer configured for the SST B
Probable Cause: You have entered 1 to activate the electronic B
journal while a physical printer is configured for the SST.
Corrective Action:
On the Configure menu, enter 2 at the SET B
JOURNAL OPTION data prompt.
E0050 - NO PART 1 SET B
Meaning: Part 1 of the single or double-length key with XOR B
being entered is missing
Probable Cause: You have attempted to enter part 2 of the key B
before entering part 1.
Corrective Action:
Return to the selection screen, and select 1 at B
the COMPONENT prompt to enter the first part of the key.
E0100 - INVALID FUNCTION B
Meaning: The selected function is not supported in Advance B
NDC.

Error Messages
Error Messages
Corrective Action: Select a valid function. B
E0101 - INVALID SELECTION B
Meaning: You have selected an option which is not supported B
for display on the current interface.
Probable Cause: This error is displayed if you select the DISP B
SCRN option (in the Configure menu) from the operator interface.
This option is not supported for display on the operator interface.
Corrective Action: ‘Select the DISP SCRN option from the facia B
interface at the front of the SST.
E0102 - INCOMPLETE DATA B
Meaning: The data you have entered is not the correct length. B
Corrective Action: Re-enter the data. B
E0103 - INVALID COMBINATION B
Meaning: You have entered an invalid combination of values. B
Probable Cause: You have entered values in response to a B
number of prompts and the combination of these values is invalid.
Corrective Action: Enter the correct values. B
E0104 - INITIALISATION FAILURE B
Meaning: The device is not present or has failed to initialise. B
Corrective Action: Check that the device is connected and B
configured. In the case of the receipt printer or statement printer,

check that the paper is loaded correctly and clear any jams. In the
case of the BNA or depository, clear any jams in the transport.

Error Messages
Error Messages
E0105 - NO JOURNAL DEVICE B
Meaning: The journal printer or electronic journal (EJ) is not B
present.
Probable Cause: The comms trace feature logs comms trace B
information to the journal. Therefore a journal must be configured

in order to use this feature.
Corrective Action: You should configure a journal (paper or B
electronic) before retrying the operation.
E0106 - EJ ALREADY ACTIVE B
Meaning: Electronic journal (EJ) is already enabled. B
Probable Cause: You have tried to enable the EJ (using the SET B
JRNL option from the Configure menu) when it is already active.
information only.
E0107 - PAPER JOURNAL ACTIVE B
Meaning: A journal printer is configured in the terminal. B
Probable Cause: You have tried to enable the Electronic Journal B
(using the SET JRNL option from the Configure menu) when a
journal printer is connected to the terminal. Electronic journalling
can only be used when there is no journal printer present.
Corrective Action: None required; this message is for B
information only. If Electronic Journal is required, the paper journal

should be disconnected, before re-trying the SET JRNL operation.
E0108 - ERROR DURING ACTIVATION B
Meaning: Electronic journal was enabled, but new journal data B
could not be successfully logged.
Probable Cause: You have tried to enable the EJ (using the SET B
JRNL option from the Configure menu) but although it was

activated successfully, new journal data could not be successfully
logged. This is probably because the EJ has previously been active
and the existing log file is too full to successfully journal the relevant
trace message(s) on re-activation.

Error Messages
Error Messages
Corrective Action: Perform an INIT EJRNL operation to empty B
the current log file before attempting to log more journal data.
E0109 - COPY TO FLEX FAILED B
Meaning: A file copy to diskette could not be performed B
successfully.
Probable Cause/Corrective Action: There are a number of B
probable causes. The following table identifies likely probable

causes along with corrective actions:
Probable Cause Corrective Action
No diskette in the drive. Insert a diskette in the drive.
Diskette is write-protected. Use a diskette that is write-

enabled.
Diskette is already full or nearly full. Delete the files on the disk or
use another disk.
File already exists on diskette. For None required.

example, an EJ log file has already
been copied to disk by a previous
RCOPY command.
EJ log file is full and the journal is Use the INIT EJRNL command
now fatal. For example, an attempt to copy the full log file to disk.
has been made to write to the EJ log
which has resulted in the maximum
log file size being exceeded.
Unrecoverable I/O error has Perform an immediate INIT

occurred within the EJ operations. EJRNL to purge the EJ log file.
For example, EJ may be unable to This will ensure that future
format a portion of the log file inspection operations will not
correctly. This is due to an internal be disrupted. If the problem
processing error or the host has sent persists, we recommend that
an unusual combination of data to you contact your NCR support
the journal. organisation.

Error Messages
Error Messages
Probable Cause Corrective Action
File is empty. For example, an The error will clear after the
attempt has been made to use the first INIT EJRNL command is
RCOPY command after EJ is first issued.
activated on a system not previously
running EJ.
Backup file is damaged or the backup If the function was RCOPY,

file obtained using RCOPY is not make a backup copy of the EJ
successfully written after a good EJ file just removed from SST (no
file transfer to diskette. For example, backup is available through
an INIT EJRNL function is selected RCOPY). If the function was
and the requested file is copied. INIT JRNL, save any data
However, the backup copy is not obtained, deactivate EJ and
written correctly. This also occurs if reload software onto hard
the backup has been invalidated by disk. Contact your NCR
an I/O error during processing of an representative if problem
INIT EJRNL command. persists.
E0110 - KEY DATA NOT PRESENT B
Meaning: Insufficient, or no key data is present. B
Probable Cause: You have tried to write either the Visa Master B
Key (V Key), the Master Key (A Key), or the Backup

Communications Key (B Key) to the encryptor; but the key entered,
using either the ENTER V, ENTER A, or ENTER B option on the
Access menu, has not been entered or is incomplete.
Corrective Action: Enter or re-enter the key. B
E0111 - INVALID KEY DATA B
Meaning: Invalid key data is present. B
Probable Cause: You have tried to write either the Visa Master B
Key (V Key), the Master Key (A Key), or the Backup

Communications Key (B Key) to the encryptor; but the key entered,
using either the ENTER V, ENTER A, or ENTER B option on the
Access menu, contains an invalid value.
Corrective Action: Re-enter the key. B

Error Messages
Error Messages
E0112 - FAILED TO STORE KEY V B
Meaning: An error has occurred when storing the key data in the B
encryptor.
Probable Cause: The encryptor device has either gone fatal due B
to a hardware failure or the sensors have been tripped.
Corrective Action: Reset the encryptor. B
E0113 - FAILED TO STORE KEY A B
encryptor.
Probable Cause: The encryptor device has either gone fatal due B
to a hardware failure or the sensors have been tripped.
E0114 - FAILED TO STORE KEY B B
encryptor.
Probable Cause: The encryptor device is in a fatal state due to a B
hardware failure or the sensors have been tripped.
E0115 - NO VALID DATA PRESENT B
Meaning: Insufficient, or no valid data is present. B
Probable Cause: You have entered insufficient or no data. B
Corrective Action: Ensure valid data is entered. B

Error Messages
Error Messages
E0116 - PRINT FAILURE B
Meaning: The required printer is configured but the print B
operation failed.
Probable Cause: You have selected a function which uses a B
printer, however the printer has insufficient paper to complete the

print operation.
Corrective Action: You may need to check the Device Status via B
the APTRA Self-Service Support System Application if the cause of

the print failure is not obvious.
E0119 - INVALID MODE B
Meaning: An option has been selected which is not valid for the B
current key entry mode.
Probable Cause: You have attempted to use option V, A or B on B
the Access menu when the current key entry mode is not 1.
Corrective Action: Use the Key Entry menu to enter the key, or B
change the key entry mode to 1.
Caution Changing the key mode deletes all previously entered keys.
The following messages are displayed when the PD menu options

PD Error Messages B
are processed and errors occur.
Investigation Already Active B
Meaning: You have selected PD Options menu option 1 but an B
investigation is already running.
Corrective Action: Select PD Options menu option 2 to stop the B
current investigation.
Start Failed B
Meaning: An error has occurred during the start-up of the B
investigation.
Probable Cause: Starting an investigation after an unsuccessful B
export where the log file was not successfully deleted from the SST
can cause such errors.

Error Messages
Error Messages
Corrective Action: Problem Determination automatically B
recovers from this error; but you must select the "Start
Investigation" option again.
Valid Investigation Not Present B
Meaning: This message can be caused by either of the following: B
● There is no investigation currently running on the SST but

option 2 STOP PD INVESTIGATION has been selected
● There is no investigation log file but option 3 EXPORT PD LOG
FILE has been selected.
Corrective Action: Start an investigation. B
Investigation Not Stopped B
Meaning: Option 3 has been selected while an investigation is B
running.
Corrective Action: Stop the investigation. B
Disk Not Present: Insert Disk B
Meaning: An error has occurred during the export operation as a B
diskette is not present in the diskette drive.
Corrective Action: Insert a diskette. B
Disk Error: Replace the Disk B
Meaning: An error has occurred during the export operation as B
there is a fault in the diskette.
Corrective Action: Use another blank, formatted diskette. B
Disk Error: No Disk Space B
Meaning: An error has occurred during the export operation as the B
diskette in use does not have enough disk space to store the
compressed file.
Corrective Action: Replace the diskette with a blank formatted B
one.

Error Messages
Error Messages
Disk Error: Disk Write-Protected B
diskette in use is write-protected.
Corrective Action: Remove the write-protection from the B
diskette or use another unprotected diskette.
Disk Error: Format Failure B
diskette in use is not formatted.
Corrective Action: Replace the diskette with a formatted one. B
Error: File Already Exists B
diskette in use already contains an exported log (cab1.cab).
Corrective Action: Replace the diskette with an unused B
formatted one.
Error: Device Unavailable B
Meaning: An error has occurred during the export operation as a B
diskette drive is not accessible.
Corrective Action: Check the diskette drive for faults. B
Export Failed: <message text> B
Meaning: This message is caused by a problem accessing the log B
file in the intermediate directory (source directory) to compress it.

The message text can be one of the following:
● No Source Files
● Source Invalid
● Source Null
● Destination Invalid
● Destination Null
● Hard Disk Failed
● Copy Failed
● Error Unexpected

Error Messages
Error Messages
● Excess Log Size

● Error After Copy
Corrective Action: Try the export operation again. If it continues B
to fail, contact your support team.
Note: The maximum log size is 1.44 MB.

Table of Contents
Appendix C
Overview C-1
Advance NDC Documentation C-2
Advance ADE Documentation C-3
NDC+ Documentation C-5
Other NCR Documentation C-6

Table of Contents

Related DocumentationC
Overview
Overview C
The APTRA Advance NDC documentation is a combination of on-

line help files and Portable Document Format (PDF) files. To read
the PDF documentation, you need Adobe Reader version 3.0 or
later. The latest Adobe Reader can be downloaded from
www.adobe.com.
This appendix also lists documentation for related NCR products. In
general, documentation is provided with its respective product.
APTRA Advance NDC, Supervisor’s Guide C-1

Advance NDC Documentation
Advance NDC Documentation C
Product Title Format Description
APTRA APTRA Advance NDC, PDF Provides a brief and general description of
Advance NDC General Description Advance NDC.
B006-6045
APTRA Advance NDC Package HTML Provides installation information, and links
(Advance NDC Package.htm) to the release documents and setup
programs included on the Advance NDC
Package CD.
APTRA Advance NDC, PDF Describes how to migrate to Advance NDC.

Developer’s Guide It also identifies the functionality offered by
B006-6046 Advance NDC, and describes how to
enhance it.
APTRA Advance NDC, Reference PDF Provides application programmers with

Manual reference information for Advance NDC,
B006-6180 including States, Screens, and the message
formats between Central and the terminal.
APTRA Advance NDC, PDF Describes how to set up the terminal’s local
Supervisor’s Guide configuration parameters, and how to
B006-6062 replenish the terminal.
Advance NDC Help Windows Context-sensitive help for the Advance NDC
Help Authoring components (excluding
Application Core components).
Advance NDC Application Windows Context-sensitive help for the Application

Core Help Help Core Authoring components.
C-2 APTRA Advance NDC, Supervisor’s Guide

Advance ADE Documentation
Advance ADE Documentation C
APTRA APTRA Advance ADE, General PDF Provides a brief and general description of
Advance NDC Description Advance ADE.
B006-6035
APTRA Advance ADE, PDF Describes the project management features

Organising the Team provided by Advance ADE and introduces the
B006-6036 different approaches you can adopt when
developing an Advance ADE application.
APTRA Advance ADE, PDF Describes the process involved in localising

Local Language Customisation elements of the Advance ADE user interface.
Guide
B006-6037
APTRA Advance ADE, PDF Describes how to install and use the APTRA
User’s Guide Author and Runtime Components to design,
B006-6038 develop and maintain a self-service
application.
APTRA Advance ADE, PDF Describes how application programmers

Programmer’s Guide should create their own C++ Worker Classes.
B006-6042 It also contains information on using C
routines to manipulate data.
APTRA Advance ADE, PDF Provides application programmers with

C++ Class Reference definitions for a number of C++ Runtime and
B006-6043 Utility Worker Classes provided by NCR.
APTRA Author Help Windows Context-sensitive help for the Author user
Help interface and authoring errors.
Runtime Core Help Windows Context-sensitive help for the Runtime Core
Help Authoring components and runtime errors,
which are part of Advance Core Self-Service.
GUI Help Windows Context-sensitive help for the GUI Authoring

Help components, which are part of Advance Core
Self-Service.
Self-Service Core Help Windows Context-sensitive help for the Self-Service

Help Core Authoring components, which are part
of Advance Core Self-Service.
ActiveX™ Help Windows Context-sensitive help for the ActiveX

Help Authoring components and runtime errors,
which are part of Advance Core Self-Service.

Advance ADE Documentation
APTRA Basic Self-Service Help Windows Context-sensitive help for the Authoring
Advance NDC Help components provided with Advance Basic
Self-Service.
ATM Help Windows Context-sensitive help for the Authoring

Help components and runtime errors provided with
Advance ATM.
Special Self-Service Help Windows Context-sensitive help for the Authoring

Advance Special Self-Service.
Statement Printer Help Windows Context-sensitive help for the Authoring

Advance Statement Printer.

NDC+ Documentation
NDC+ Documentation C
NDC+ NDC, Programmer’s Overview PDF/ Provides an introduction to, and overview
B006-2485 Paper of the NDC software.
NDC+, Programmer’s Reference PDF/ Aimed at programmers who write Central

Manual Paper control applications to support NDC+
B006-2486 terminals, or who create the terminal
configuration that customises NDC+.
NDC, Message Formats For Host PDF/ Designed for Central control application
Application Developers Paper developers working with NDC RMX,
B006-4201 NDCxa or NDC+. Intended to help in
creating a control program that handles all
the NDC variants.
NDC, Using NDC Exits PDF/ Introduces NDC Exits to experienced

B006-5102 Paper NDC programmers intending to develop
customised terminal applications.
NDC+, Supervisor’s Reference PDF/ Designed for those people who are
Manual Paper responsible for setting up the terminal’s
B006-2487 local configuration parameters, or for
routine replenishment of the terminal.

Other NCR Documentation
Other NCR Documentation C
EMV/CAM2 Exits EMV Integrated Circuit Card PDF Provides reference information for any
for APTRA Advance (ICC) Reference Manual APTRA Advance NDC developer who
NDC B006-6297 wishes to add EMV Integrated Circuit
Card (ICC) Card Authentication Method
(CAM) functionality to their Advance
NDC application.
NCR Simulator personaS SST Device PDF Explains how to use the SST Device
Simulator For Windows NT, Simulator to test a self-service application
User’s Guide under development.
B006-6041
personaS SST Device Windows Context-sensitive help for the ADI2

Simulator For Windows NT Help Simulator.
Help
NCR XFS Simulator HTML Context-sensitive help for the XFS

Help Simulator.
PC Communications APTRA Communications PDF Explains how to install and use the
Module Feature, User’s Guide Communications feature. It also provides
B006-0012 information required by customer
applications to access the
communications database.
APTRA Promote APTRA Promote PDF Explains how to use APTRA Promote in
User’s Guide advertising campaigns.
(B006-6309)

Glossary
Glossary 0
ActiveX ActiveX is the product of two Microsoft technologies called

A OLE and COM.
ADE Application Development Environment
Advance ADE NCR’s Advance Application Development
Environment.
API Application Programming Interface
Application An application is a collection of Workers that can be
built to create an executable (see Self-Service Application).
Application Core The Application Core performs the SST mode
handling, message processing and supervisor functions.
APTRA Author Tool that allows you to visually design and develop a
self-service application.
ASCII American Standard Code for Information Interchange. A
standard code for representing alphanumeric characters.
Authoring Components An Authoring component is the smallest
manageable unit in Advance ADE. Examples of Authoring
components are Workers, Applications and Catalogs.
BAPE Basic Alpha PINpad Encryptor.

B
BNA Bunch Note Acceptor.
Cardholder This is the SST customer.

C
Catalog A Catalog is a component which allows you to organise all
your other Authoring components into manageable groups.
CCM Communications Connection Manager.
COM Common Object Model. An open architecture for cross-
platform development of client/server applications based on object-
oriented technology. Clients have access to an object through
interfaces implemented on the object (access to Methods, Properties
and Events).
Component See Authoring Components and Runtime Components.
CPM Cheque Processing Module.
CRT Cathode Ray Tube. Another term for the front interface of an
SST.
APTRA Advance NDC, Supervisor’s Guide Glossary-1

Glossary
Customisation Layer The Customisation Layer performs the ‘In

Service’ activities associated with the cardholder.
DIG Device Identification Graphic.

D
DLL Dynamically Linked Library.
DNS Domain Name Server.
EBCDIC Extended Binary-Coded Decimal Interchange Code. An

E eight-bit character code.
EJ Electronic Journal.
EOP Enhanced Operator Panel. A panel fitted to terminals which
displays messages to the operator.
EPP Encrypting Pin Pad.
Exit State A state defined and programmed by the user.
Exit Supervisor A supervisor feature defined and programmed by
the user.
Fault Display This gives information to allow you to anticipate and

F prevent media shortages and device failures.
FDK Function Display Key. These keys are located on each side of
the facia screen and enable various options to be chosen.
FIT Financial Institution Table. This contains details of where and
how information is stored on the card, and how a transaction
should be processed.
Hooks General term referring to miscellaneous Exits, which are

H detailed in the MISCONT file. For more details, see the NCR
publication Using NDC Exits
ID Identification.
I
I/O Input/Output.
ISO International Standards Organisation.
KVV Key Verification Value.

K
LCD Liquid Crystal Display.
L
LED Light-Emitting Diode.
Glossary-2 APTRA Advance NDC, Supervisor’s Guide

Glossary
MAC Message Authentication Code. A method of protecting

M messages passing between the terminal and Central from
tampering.
MEI Media Entry/Exit Indicators.
MISCIF Miscellaneous Interface Board. This is a hardware interface
to devices such as alarms, indicators and night safe depositories.
MISCONT A rule file detailing miscellaneous Exits. See Hooks.
NAK Negative Acknowledgement. This indicates the failure of an

N operation.
NDC NCR Direct Connect. An NCR application that works in
conjunction with a Central application to perform self-service
transactions.
PCCM PC Communications Module. An NCR proprietary network

P card for communications protocols.
PD Problem Determination. A software component from NCR,
comprised of PD Collection and PD Analysis.
PDF Portable Document Format. The Adobe native file format for
documents viewable in Acrobat Reader
Personal Identification Number (PIN) A secret identification number
that is issued to each cardholder.
Project An APTRA Author Project is a collection of Authoring
components.
RS232 This is a hardware interface to devices such as cameras and

R remote relays.
Rule File A file used to determine which supervisor functions or
states are standard, which are user written, and where the user-
written routines are to be found. A rule file also gives information
about (See) Hooks and Virtual Controllers.
Runtime Components These provide the Authoring components used
to construct a self-service application and the SST runtime software.
Self-Service Application This is the application which runs on an SST

S and processes all the necessary transactions.
Self-Service Support A 32-bit open software platform supplied by
NCR for use on SSTs.
Simulated Services Simulations of SST devices. Used instead of real
devices when running a Test Application.
APTRA Advance NDC, Supervisor’s Guide Glossary-3

Glossary
SST Self-Service Terminal.

SST Device Simulator A tool which provides simulations of self-
service Devices (See Simulated Services) to enable testing of
applications under development.
SUPCTR A rule file that links Exit Supervisor features to the
associated DLLs.
TCP/IP Transmission Control Protocol/Internet Protocol. TCP/IP is

T the suite of network protocols used for all Internet traffic.
VCCONT A rule file used by Exits when Virtual Controllers are

V added.
Virtual Controller A routine defined and programmed by the user
which can intercept and respond to messages.
WAVE WAVE or .WAV (Waveform Audio). A standard Windows-

W based sound format.
Windows NT Microsoft Windows New Technology Workstation
operating system.
Windows XP Microsoft Windows eXPerience operating system.
Work Flow A Work Flow enables Workers to communicate across
Work Groups by associating two Work Groups. It specifies the flow
of control from one Work Group to another.
Work Group A Work Group contains a collection of Workers with
similar roles in the Worker hierarchy.
Worker You develop an application by visually linking Workers
(graphical building blocks). Workers are the Authoring components
in a self-service application.
Worker Class Every Worker belongs to a Worker Class. The Worker
Class defines the characteristics and functions that any given
Worker will have.
XFS Extensions for Financial Services. An open interface

X specification for device access in SSTs.
Glossary-4 APTRA Advance NDC, Supervisor’s Guide

Index
Index 0
Access menu 5-2

A DISP ACCESS 5-3
ENTER A 5-7
ENTER B 5-9
ENTER MAC 5-10
ENTER V 5-6
entering a password 5-2
EXIT MODE 5-6
HALLMARK 5-11
INIT DISPLY 5-5
INIT ENTRY 5-5
KEY ENTRY 5-12
PRNT ACCESS 5-4
SET ACCESS 5-11
SET PASSWRD 5-4
WRITE A 5-8
WRITE B 5-9
WRITE V 5-7
Add coins option 3-16
Add to cash counters options 3-10
Advance ADE documentation C-3
Advance NDC documentation C-2
Advanced TCP/IP Settings 4-20
APTRA Promote 5-3
Audio jack volume 4-16
Backup mode for journal printer 7-8

B Bunch note acceptor (BNA) 3-5
configuration settings 4-23
Cancel key 1-8

C Card capture message 7-5
Check CDM option 3-20
Checksum for BAPE 5-3
Cheque processing module (CPM) 3-6, 3-8
Clear bins option 3-19
Clear BNA option 3-21
Clear captured cards counters option 3-9
Clear cash supplies option 3-8
Clear coins option 3-16
Clear deposits counter option 3-9
Clear key 1-8
Communications
additional configuration for DNS and PCCM 6-2
Trace 7-5
Configure menu
DATE/TIME 4-8
APTRA Advance NDC, Supervisor’s Guide Index-1

Index
DISP CONFIG 4-3

DISP CSH/ACC CONFIG for BNA 4-23
DISP SCRN 4-10
entering a password 4-2
MACHINE NO 4-7
MORE 4-24
MSG MODE 4-9
PD OPTIONS 4-22
PRNT CONFIG 4-4
PRNT CSH/ACC CONFIG for BNA 4-24
ROLL WIDTH 4-6
RST MODE 4-13
SET CASH 4-12
SET COINS 4-14
SET DEFAULT 4-14
SET JRNL 4-15
SET PRINT 4-11
TCP/IP CONFIG 4-17
TRACE OFF 4-14
TRACE ON 4-14
TRACK 1 4-5
VOLUME JACK 4-16
VOLUME SST 4-16
Configuring a server for TCP/IP 4-19
Configuring a terminal for the first time 6-2
CRT screen 1-6
Date formats 3-4

D Date/time option 4-8
Deposit envelope length error message 7-5
Device exception recovery 7-13
Device failure 7-1
clearing 7-13
handling 7-12
reporting 7-11
Device status messages 7-2
Display access option 5-3
Display coins options 3-16
Display configuration option 4-3
Display screens option 4-10
Display supplies counters (cash) option 3-4
Display supplies counters option 3-5
Display supplies status option 3-2
Domain name server (DNS) 6-2
Dual mode printing 4-15
disabling 4-17
Dump images option 3-20
E00 - NOT CONFIGURED B-2

E E0016 - EJ NOT PRESENT B-2
E0020 - INVALID VALUE B-2
E0022 - DEVICE NOT PRESENT B-3
Index-2 APTRA Advance NDC, Supervisor’s Guide

Index
E0032 - CAMERA FAILURE B-3

E0033 - INVALID MEI OPTION B-4
E0038 - EJ BACKUP INVALID B-4
E0039 - FRONT FEATURE ONLY B-4
E0040 - DCS FAILURE B-4
E0042 - LOAD ERROR B-5
E0047 - CALL ERROR B-5
E0050 - NO PART 1 SET B-5
E01 - BIN NOT PRESENT B-2
E0100 - INVALID FUNCTION B-5
E0101 - INVALID SELECTION B-6
E0102 - INCOMPLETE DATA B-6
E0103 - INVALID COMBINATION B-6
E0104 - INITIALISATION FAILURE B-6
E0105 - NO JOURNAL DEVICE B-7
E0106 - EJ ALREADY ACTIVE B-7
E0107 - PAPER JOURNAL ACTIVE B-7
E0108 - ERROR DURING ACTIVATION B-7
E0109 - COPY TO FLEX FAILED B-8
E0110 - KEY DATA NOT PRESENT B-9
E0111 - INVALID KEY DATA B-9
E0112 - FAILED TO STORE KEY V B-10
E0113 - FAILED TO STORE KEY A B-10
E0114 - FAILED TO STORE KEY B B-10
E0115 - NO VALID DATA PRESENT B-10
E0116 - PRINT FAILURE B-11
E0119 - INVALID MODE B-11
E02 - FAILED TO CREATE CHECKSUM B-2
EJDATA.LOG 3-17
Electronic journal 4-15
copying data to diskette 3-16
description 7-7
disabling 4-17
example of sequence reprint 7-9
power failure/restart 7-10
recovering from a power failure 3-18
Enter A option 5-7
Enter B option 5-9
Enter key 1-8
Enter MAC option 5-10
Enter V option 5-6
Entering a new key 5-14
Entering data, enhanced operator interface 1-5
Entering part 1 or part 2 of a key 5-15
Entering parts 1 and 2 of a key 5-16
Entering supervisor mode 1-3
Entry at a front access terminal 1-3
Entry at a rear access terminal 1-3
Envelope length error 7-5
Error conditions 4-16
Error messages B-2
Error messages, understanding 1-9
Error reporting 7-1

Index
Exception reporting 7-1

Exit mode option 5-6
Facia interface 1-6

F Facia interface, transferring from 2-4
Fault display 7-11
Fault Display menu 2-6
FDK emulation 1-6
Files
ejdata.log 3-17
pmdata 4-14, 7-10
resrvd.def 7-4
Fill camera option 3-19
Fill envelope option 3-18
Flash rate for MEI A-8
Front access terminal, entry 1-3
Front facia interface, using 1-6
Function keys 1-8
Hallmark option 5-11

H Handling device failures, description 7-12
Hard-copy backup 4-15
Hardcopy backup 4-15, 7-8
Initial configuration of a terminal 6-2

I Initial interface option 5-5
Initial menu display option 5-5
Initialise BNA option 3-22
Initialise depository option 3-19
Initialise electronic journal option 3-16
Initialise receipt option 3-11
Initialise statement option 3-13
Interpreting error messages 1-9
IP addresses 4-18
Journal printer, backup mode 7-8

J
Key entry menu 5-12
K Key Verification Value (KVV) for EPP 5-3
Keys
entering double-length with XOR 5-17
entering double-length with XOR restricted 5-17
entering single-length no XOR 5-14
entering single-length with XOR 5-15, 5-17
Leaving supervisor mode 3-15

L Local IP address 4-18
Local journal log
backup mode 7-8

Index
communications trace 7-5

deposit envelope length error message 7-5
description 7-2
device status messages 7-2
presenter error message 7-5
security trace messages 7-4
SST off-line/on-line messages 7-5
Local port number 4-19
Machine number option 4-7

M Media capture on power-up 7-13
MEI flash rate A-8
Menus
Access 5-2
Configure 4-2
Key entry 5-12
Replenish 3-2
Select 2-3
TCP/IP configuration 4-17
Message mode option 4-9
More option
Configure menu 4-24
Replenish menu 3-22
Multiple copies of electronic journal file 3-20
NCR documentation C-6

N NDC+ documentation C-5
Operator interface, transferring from 2-4

O Option digits
combinations of A-9
example A-14
reporting levels for option 0 A-12
table of A-2
Options, selecting from menus 1-8
Password, setting 5-4

P PC Communications Module (PCCM) 6-2
Performing an initial configuration 6-2
pmdata file 4-14, 7-10
Port numbers for TCP/IP 4-19
Power failure, recovering from 3-18
Power-up, media capture 7-13
Presenter error message 7-4
Print access option 5-4
Print configuration 4-4
Print configuration option 4-4
Print supplies counters option 3-7
Print supplies status option 3-3
Problem Determination

Index
error messages B-11

maximum log size B-14
option on Configure menu 4-22
Promote 5-3
Prompts during supervisor settlement 3-13
Rear access terminal, entry 1-3

R Rear operator interface, using 1-5
Rear settlement
BUFB- prompt 3-14
BUFC- prompt 3-14
CASH- prompt 3-14
CLR key 3-15
CNL key 3-14
completion of data entry 3-14
FUNC- prompt 3-14
leaving supervisor mode 3-15
Transaction Request message 3-15
Recovering from a power failure 3-18
Remote IP address 4-18
Remote port number 4-19
Replenish menu
ADD CASH 3-10
ADD COINS 3-16
CHECK CDM 3-20
CLR BINS 3-19
CLR BNA 3-21
CLR CARDS 3-9
CLR CASH 3-8
CLR COINS 3-16
CLR DEPOS 3-9
DISP CASH 3-4
DISP CNTRS 3-5
DISP COINS 3-16
DISP SPPLY 3-2
DUMP IMAGES 3-20
FILL CAMERA 3-19
FILL ENV 3-18
INIT BNA 3-22
INIT DEPOS 3-19
INIT EJRNL 3-16
INIT RECPT 3-11
INIT STMNT 3-13
MORE 3-22
PRNT CNTRS 3-7
PRNT SPPLY 3-3
RCOPY EJRNL 3-20
SPVR TRANS 3-13
STD CASH 3-12
STD COINS 3-16
TEST CASH 3-11
Reprint sequence, example 7-9

Index
Resetting the system 1-4

RESRVD.DEF file 7-4
Restart mode option 4-13
Roll width option 4-6
Screens
S customised 2-5
reserved 2-5
Security trace messages 7-4
Select menu 2-3
ACCESS 2-3
CONFIGURE 2-3
DIAGNOSTIC 2-4
EXIT 2-5
FAULT DISPLAY 2-6
MISC FUNCS 2-6
REPLENISH 2-3
TRANSFER 2-4
Selecting menu options 1-8
Selecting transfer from the facia interface 2-4
Selecting transfer from the operator interface 2-4
Set access option 5-11
Set cash option 4-12
Set coins option 4-14
Set default option 4-14
Set electronic journal option 4-15
Set password option 5-4
Set printer option 4-11
Setting supervisor reporting 1-10
Setting the machine number 4-7
Setting up the terminal 6-2
Single-length key entry no XOR 5-14
Single-length key entry with XOR 5-15, 5-17
Smart card handling C-1
SST off-line/on-line messages 7-5
Standard cash option 3-12
Standard coins 3-16
Standard menus available in Supervisor mode 2-2
Supervisor mode
entering 1-3
facia interface 1-6
introduction 1-2
menus available 2-2
operator interface 1-5
Supervisor reporting 1-10
Supervisor transactions
prompts displayed during rear settlement 3-13
Replenish menu option 3-13
Supply screen 2-5
System reset 1-4

Index
TCP/IP
T advanced settings 4-20
configuration menu option 4-17
port numbers 4-19
server configuration 4-19
Terminal
display configuration 4-3
front access 1-3
initial configuration 6-2
moving between front and rear 1-3
off-line/on-line messages 7-5
print configuration 4-4
rear access 1-3
Test cash option 3-11
Time and date option 4-8
Touch screen FDK emulation 1-6
Trace off option 4-14
Trace on option 4-14
Track 1 option 4-5
Transaction request message 3-15
TRANSFER
selecting transfer from the facia interface 2-4
selecting transfer from the operator interface 2-4
Using the front facia interface 1-6

U Using the rear operator interface 1-5
Write A option 5-8

W Write B option 5-9
Write V option 5-7

User Feedback Form
Title: APTRA Advance NDC, Supervisor’s Guide

Number: B006-6062-G000 Date: October 2004
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APTRA Advance NDC

NCR and APTRA are trademarks of NCR Corporation

NCR Financial Solutions Group Ltd

This equipment must be installed and used in strict accordance with

Caution NCR Corporation is not responsible for any radio or television

APTRA Advance NDC, Supervisor’s Guide iii

Date Page Description of Change

Oct. 04 Updated for APTRA Advance NDC 2.06.

All Page size increased to 8.5 x 11; duplicated

1-2 Removed reference to Developer’s Guide and

1-8 Removed reference to FDK ‘H’ and AUX keys.

2-6 Added new Select menu option ‘26 FAULT

4-10 to Updated the number of custom (user) screens

4-15 to Updated the SET JRNL option with details of

4-17 Added a new option, DISBL JRNL, to the

4-17 to Updated for TCP/IP configuration; TCP/IP

4-22 to Added ‘44 PD OPTIONS’ (Problem

5-3 Added description of optional Promote

6-1 Removed reference to documentation for

APTRA Advance NDC, Supervisor’s Guide v

6-2 Added new section “Additional

6-4 Updated the steps for TCP/IP configuration.

A-7, Details of Option digit 7 modified as Action B

A-8 Updated MEI flash rate for XFS.

A-10 Modified the table heading for Option Digit 4C

B-2 Removed error messages E0004 and E0005.

B-3 Added new error messages E0023 and E0025.

B-5 Added new error message E0048.

B-11 to Removed error message E0117; added error

C-1 Removed reference to developing an

C-3 Removed reference to the Advance ADE,

C-6 Added APTRA Communications Feature, User’s

Glossary Added CCM, CRT, DNS, MEI, PD, XFS.

Mar. 03 Updated for APTRA Advance NDC 2.05.

Revision Re-ordered Revision Record table so that most

Preface Added Microsoft Windows NT and Windows

2-3, 2-4 Added ‘90 MISC FUNCS’ option to Select

2-9 to Added ‘90 MISC FUNCS’ section.

vi APTRA Advance NDC, Supervisor’s Guide

3-35 Added note in ‘Initialise BNA’ section to state

4-22 Added Supervisor application.

4-25 Microsoft Knowledge Base Article Q195445

4-26 Added note that remote and local IP address

4-26, Changed ‘Windows NT’ to ‘Windows NT or

6-2 Microsoft Knowledge Base Article Q195445

A-2, Clarified Option Digits information.

A-22 Changed ‘Enter/Write A, B and C’ to

C-7 Added ‘EMV Integrated Circuit Card (ICC)

Glossary Overhauled by removing duplicate/ irrelevant

Aug. 02 All Changed “ize” to “ise” throughout.

xxiii Added List of Figures.

2-3 Updated Figure 2-1.

2-7 Added bullet for BNA and CPM.

2-8 to 2-9 Updated for configuration option 33.

3-6 Updated Note 4 to say zeroes displayed.

3-8 to Added screens for BNA and CPM.

3-12 Added cross-references to the BNA and CPM

3-22 Added PIN- prompt details and removed note

3-30 Modified details for INIT DEPOS to initialise

APTRA Advance NDC, Supervisor’s Guide vii