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Triton Error Codes - Tranax Error Codes
TRITON ERROR CODES
Error Code: 1 Subscribe to our mailing list

Definition: Time-out
Possible Cause: Submit
1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically
60 seconds.
2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never
received). Time-out is typically 60 seconds.
3. EOT was received as first character after sending a NAK due to a bad response message.
Result:
No money is dispensed, screen and receipt display system unavailable.
Error Code: 3
Description: BCD NOANSWER
Possible Cause:
Possible may be a processor or telephone hardware problem.
Results:
No money is dispensed, screen and receipt display system unavailable
Error Code: 4 CUSTOMERS

Description: ERROR IN MODEM DATA
Possible Cause:
Unexpected data received from processor in response to message.
Results:
https://www.atmexperts.com/atm_error_codes.html 1/66
Error Code: 5
Description: Connect 1200 Baud then lost carrier or connection. Host hung up.
Possible Cause:
1. Telephone line is not dedicated. (ATM is being used with another devices connected to the line.
2. Telephone line is noisy and in general has poor quality characteristics.
3. Baud rate set to high for telephone line conditions. Change baud rate settings.
4. Modem may be defective. ATM MACHINE OPTIONS
Results:
ATM Processing
Free ATM Placement
50/50 Partnership
Error Code: 6
Buy / Lease ATM Machine
Description: BGD NODIALTONE
Possible Cause: ATM MACHINE MODELS
1. Used up all radial attempts and got No Dial Tone for each attempt.
2. Check local telephone line for proper operation. USED ATM MACHINES
3. Telephone hardware problems.
Results:
ALL TRITON ATM MODELS
Triton RL1600 ATM
Triton 8100 ATM
Error Code: 11
Triton 9100 ATM
Description: No connect
Triton RT2000 ATM
Possible Cause:
1. Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt. Triton FT5000 ATM
2. Got connected and never received ENQ within time-out period (14 Seconds). Triton RL2000 ATM
Results: Triton RL5000 ATM
No money is dispensed, screen and receipt display system unavailable. Triton 9700 ATM
Triton 9800 ATM
Error Code: 13 Triton Argo ATM
Description: BGD DONE GOOD
Possible Cause: ALL GENMEGA MODELS
Communication was normal, but response header does not match request. Genmega GT5000 ATM
Results: Genmega G2500 ATM
No money is dispensed, screen and receipt display system unavailable. Genmega GT3000 ATM
Genmega G1900 ATM
Error Code: 14
Genmega GT6000 ATM
Description: BGD DONE BAD
Genmega GK1000 ATM
Possible Cause:
1. EOT was received as first character after the first request message was sent.
ALL HANTLE ATM MODELS
2. If EOT is received on subsequent attempts, then Error Code 1 is reported
Hantle 1700W ATM
Results:
Hantle C4000 ATM
Hantle C4000P ATM

Error Code: 17
Hantle T4000 ATM
Description: NO EOT
Possible Cause:
ALL HYOSUNG MODELS
1. EOT from processor was not received within time out period.
Hyosung Mini-Bank 1500 ATM
2. Carrier was lost before receiving EOT.
Hyosung Mini-Bank NH-1800 ATM
Results:
No money is dispensed, screen and receipt display system unavailable. Hyosung Mini-Bank NH-2100T ATM
Hyosung Mini-Bank 5600 ATM
Error Code: 18 Hyosung Mini-Bank 5100 ATM

Description: OVERFLOW Hyosung Mini-Bank 5000 ATM
Possible Cause: Hyosung Nano Cash 3000
Received more characters, than expected after request causing modem buffer overflow. Hyosung Nano Cash 2000
Results: Hyosung 2700 ATM
No money is dispensed, screen and receipt display system unavailable. Hyosung HALO ATM
Hyosung Monimax 5000 ATM
Error Code: 48 Hyosung Monimax 5300 ATM
Description: NO ANSWER
Hysosung Monimax 5600 ATM
Possible Cause:
1. Modem response was good, but operation was not performed.
2. This is normally an internal terminal problem.
Results:
ALL TIDEL ATM MODELS
Tidel 3100 ATM
Error Code: 65 Tidel 3400 ATM
Description: Processor not communicating with the modem correctly Tidel 3600 ATM
Possible Cause: Tidel 3700 ATM

This is normally a terminal problem. The modem or the main board may cause the problem.
Results: ALL TRANAX ATM MODELS
No money is dispensed, screen and receipt display system unavailable. Tranax Mini-Bank c4000 ATM
Tranax Mini-Bank x4000 ATM
Error Code: 143 Tranax Mini-Bank 1500 ATM
Description: PTDF (Processor Timeout Delay Failure) - ACS Code only. Tranax Mini-Bank 1700 ATM
Possible Cause: Tranax Mini-Bank 4000 ATM
A corrupt pin-working key may cause this problem. Tranax Mini-Bank 2500 ATM
Results:
Tranax Mini-Bank 2100T ATM
ALL WRG ATM MODELS

Error Code: 32 (20h)
WRG ATM | Genesis
Description: Good operation
WRG ATM | Apollo
Recommended Action: No action required.
ALL NCR ATM MODELS

Error Code: 33 (21h) NCR SelfServ 22 ATM

Description: Feed Failure. NCR SelfServ 25 ATM
Recommended Action: NCR SelfServ 26 ATM
This error is usually associated with an empty note cassette or currency that is in �unfit� condition.
NCR SelfServ 31 ATM
1. Refill the cassette as needed.
NCR SelfServ 32 ATM
2. Inspect the cassette and feed path for currency that is stuck together or jammed.
NCR SelfServ 34 ATM
3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. If the test
NCR SelfServ 36 ATM
dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation.
NCR SelfServ 38 ATM
4. If the currency is in �fit � condition and the error persists, consider replacing the cassette or the dispenser
NCR EasyPoint 62 ATM
Error Code: 34 (22h) NCR EasyPoint 3300 ATM
Description: Mistracked note at feed NCR EasyPoint 3600 ATM
Recommended Action: NCR EasyPoint 3800 ATM
This is a double detect fault. NCR Personas 77 ATM

1. Inspect the feed path for jammed currency. Remove jammed currency.
NEED ATM PROCESSING?
2. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the
sensors a needed.
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3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and
perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the
error persists, replace the dispenser.

Description: Mistracked note at double detect.
Recommended Action: This status occurs when a note arrives at the double detect without being seen by the feed sensor.
1. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the
sensors a needed.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and
perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the
error persists, replace the dispenser.

Description: Mistracked note at exit.
Recommended Action:
This status occurs when a note is detected by the exit sensor when it should not have been. It can occur if there are notes already in
the transport before the start of a transaction or if the exit sensor is blocked.
1. Verify that the diverter moves freely and is not binding. If the diverter has excessive binding or appears damaged, replace the
dispenser.
2. Inspect the exit area to ensure nothing is blocking the exit sensor. Clean and verify the operation of the exit sensor. Replace the
exit sensor if defective. Otherwise, replace the dispenser.
3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test
the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.

Description: Too long at exit.
Recommended Action:
This status is reported if the exit sensor is covered for a longer that allowed time for the current notes.
1. Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport
or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.

Description: Blocked exit
Recommended Action:
This status appears if the exit sensor is covered or defective when the dispenser starts.
1. Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas. Place all
belts on their respective rollers and gears. Clear the jammed documents.
2. Make sure that the exit sensor is clean and operation correctly.

Description: Too many notes
Recommended Action:
Clean the all sensors. Verify that all sensors are operation correctly. If all sensors are operation correctly, and the error persists,
replace the replace the dispenser.
Error Code: 42 (2Ah)

Description: Transport error.
Recommended Action:
This is a timing wheel or timing wheel sensor error..
1. Inspect the dispenser to make sure all belts are on track and in good physical condition. Place all belts on their rollers and gears.
If a belt displays excessive wear or damage you may be able to replace it. Otherwise, replace the dispenser.
2. Verify that the DC voltages to the dispenser are correct. Replace the power supply or dispenser DC power if either is defective.
3. Examine the timing wheel for physical defect. Make sure the electrical connections to the timing wheel sensor are secure and the
time wheel sensor is clean. Replace the timing wheel or the timing wheel sensors if they are defective. Otherwise, it may be
necessary to replace the dispenser.
the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in
service. If these actions have no effect, replace the dispenser.
Error Code: 44 (2Ch)

Description: Double detect error.

Recommended Action:
This status is generated if the double detect is unable to calibrate. Probable cause for this error is a faulty or uncalibrated double
detect module, or a jammed currency in the double detect.
1. Clear any jammed currency.
Error Code: 45 (2Dh)

Description: Diverter error
Recommended Action:
This error occurs when the diverter is in the wrong position during a dispense.
1. Inspect the feed path for any jammed notes. Remove any jammed notes.
2. Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser. Clear the error. Purge the
dispenser with the purge command. Complete several live dispenses to ensure the dispenser is working correctly. If the error
persists, replace the dispenser.
Error Code: 46 (2Eh)

Description: Exit quantified
Recommended Action:
This status appears when the count at the exit is greater than the number of documents requested.
1. A mechanical error has occurred. It may be necessary to replace the dispenser.
Error Code: 47 (2Fh)

Description: Note missing at double detect
Recommended Action:
This status is generated if the double detect fails to detect a document already seen by the feed sensor.
1. Inspect the transport before the double detect for jammed currency. Clear the jammed currency.
Error Code: 48 (30h) SDD Mechanism

Description: Reject rate exceeded.
Recommended Action:
This status is generated when there are 8 rejects during the current dispense. It is usually caused by attempting to dispense currency
that is unacceptable or currency that has not been properly prepared.
1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette.
2. Inspect the feed path for jammed currency. Remove any jammed currency.
3. Clear all error and purge the dispenser using the purge command.
4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser
back in service. If these actions have no effect, replace the dispensing mechanism.

Description: Reject rate exceeded.
Recommended Action:
This status is generated when there are 10 rejects during the current dispense. It usually occurs when attempting to dispense
documents that are unacceptable or documents that have not been prepared properly.
1. Inspect all documents for excessive wear. Remove any unacceptable notes from the cassette.
2. Inspect the feed path for jammed notes. Remove any jammed notes.
3. Clear all errors and PURGE the dispenser.
4. Test the TDM-100 by completing several Test Dispenses. If the error clears, put the cash dispenser in service. If these actions
have no effect on dispenser operation, replace the dispenser mechanism.

Description: Jam at exit
Recommended Action:
This status is generated when exit sensor is blocked.
1. Inspect the feed path for jammed currency. Remove any jammed currency.
2. Clear all error and purge the dispenser using the purge command.
3. Clean and verify the operation of the exit sensor. Replace the exit sensor if necessary.
4. Test the dispenser by completing several test dispenses with the test dispense command. It the error clears put the cash dispenser
back in service. If these actions have no effect, replace the dispensing mechanism.

Description: Interference recovery
Recommended Action:
Possible damage due to static discharge
1. Check the incoming power and dispenser mechanism for proper grounding.
2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser.
3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal
place the cash dispenser in service. If these actions have no effect, replace the dispenser.

Description: Accountancy error
Recommended Action:
A mechanical failure has occurred. Replace the dispensing mechanism.

Description: RAM error
Recommended Action:

Description: EPROM error
Recommended Action:

Description: Operation time-out
Recommended Action:
1. Check the incoming power and dispenser mechanism for proper grounding.
3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal
place the cash dispenser in service. If these actions have no effect, replace the dispenser.

Description: RAM corruption
Recommended Action:

Description: Link error
Recommended Action:
1. Configuration jumpers may have been changed. Inspect jumper block LK5 on the dispenser main board. There should be no
jumpers installed.
3. If the problem persists, replace the dispensing mechanism.
Error Code: 95
Description: Multiple cassettes of the same type
Recommended Action:
This is a multi-cassette dispenser error.
1. Verify that there is only one of each type of cassette installed in the dispensing mechanism.
2. If two or more of the same type cassette are installed, inject a new cassette ID into one of the cassettes that is different from the
other cassette.

Description: 2-second timeout waiting for pick. (Feed failure).
Recommended Action:
This error is usually associated with ""unfit"" currency or an empty cassette.
1. Refill the cassette as needed.
2. Inspect the feed path for currency that is stuck together or jammed. If no jams are found, remove the note closest the the pick
rollers in the cassette.
3. Install the cassette. Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function. Test the TDM-
100 by completing several Test Dispenses. If the error clears, put the cash dispenser in service.
4. If the currency is in ""fit"" condition and the error condition persists, consider replacing the note cassette or the dispensing
mechanism.

Description: Error (Pick Motor over current)
Recommended Action:
1. Inspect the cassette and feed path for jammed currency. Clear any jammed currency.
2. Verify that all access panels are closed and secured. Purge the dispenser using the purge command.
3. Test the dispensing mechanism by completing several Test Dispenses. If the error does not occur again, put the cash dispenser in
service.
4. If the error persists, replace the dispensing mechanism.

Description: Thickness sensor unstable
Recommended Action:
Enter the diagnostic function and complete the �learn note thickness� command. Clear the error. Purge the dispenser using the
purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again put the cash
dispenser in service. If the error persists, replace the dispensing mechanism.

Description: Unable to clear width sensor.
Recommended Action:
Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette. The width sensor may be
dirty. Clean the width sensor with compressed air. Purge the dispenser using the purge command. Test the dispensing mechanism by
completing several test dispenses. If the error does not occur again, put the cash dispenser in service. If the error persists in may be
necessary to replace either the cassette or dispensing mechanism.

Description: Insufficient notes to learn from
Recommended Action:
There may be an insufficient number of notes in the cassette to complete the requested �learn note thickness� command. Put more
currency in the cassette and repeat the �learn note thickness� command.

Description: FIFO error
Recommended Action:
The dispensing mechanism may have corrupt software. Reset the cash dispenser. Purge the dispenser using the purge command.
Test the dispensing mechanism by completing several test dispenses. If the error clears put the cash dispenser into service. If the
error persists, replace the dispensing mechanism.

Description: Unexpected note at double detect

Recommended Action: A note has been detected in the double detect sensor without being detected at the width sensor first.
1. Inspect the dispensing mechanism for of damaged components or broken wires.
2. Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed
circuit boards.
3. If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the
dispensing mechanism.

Description: Time-out at Exit sensor
Recommended Action:
1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses.
3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism.

Description: Trailing edge time-out at exit.
1. Inspect for jammed Currency in the feed path and at the Exit sensor. Remove any jammed currency.
2. Purge the dispenser using the purge command.
3. Test the dispensing mechanism by completing several test dispenses.
4. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism.
Error Code: 111 (6Fh)

Description: Diverter timeout
Recommended Action:
1. Inspect for jammed currency at the diverter. Remove jammed currency.
2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses.
3. If the error clears, put the cash dispenser in service.

4. If these actions have no effect on dispenser operation, replace the dispenser mechanism.

Description: Timeout waiting for leading edge at reject
Recommended Action:
A note that was expected to be seen by the reject sensor was not detected by the sensor.
1. Inspect for jammed currency in the transport path between the width sensors and the reject sensor. Remove jammed currency.

Description: Timeout waiting for trailing edge at reject
Recommended Action:
1. Inspect for a jammed currency in the reject sensor.
2. Verify that all access panels are closed and secured. Reset the cash dispenser. Clear the error. Test the dispenser by completing
several test dispenses.

Description: Exit blocked during purge
Recommended Action:
1. Inspect the dispensing mechanism for jammed currency at the exit sensor. Clear any jammed currency.
2. Clean the exit sensor using a soft brush and a vacuum cleaner. Reset the cash dispenser. Clear the error.
3. Test the dispenser by completing several test dispenses.

Description: Diverter timeout on purge
Recommended Action:
1. Inspect the dispensing mechanism for jammed currency at the diverter. Clear any jammed currency.
2. Make sure the shelf that the dispenser is mounted on is level and seated at all four corners.
3. Make sure the diverter moves freely.
4. Reset the cash dispenser. Clear the error.
5. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service.

Description: Exit sensor blocked on start of dispense or learn
Recommended Action:
1. Inspect for jammed currency at the Exit. Remove jammed currency.
2. Verify that all access panels are closed and secured.
3. Use a soft brush abd vacuum cleaner to clean the exit sensor.
4. Clear the error. Test the dispenser by completing several test dispenses.

Description: Diverter in dispense position on start of dispense or learn
Recommended Action:
1. Inspect for jammed currency at the Diverter. Remove jammed currency.
2. Check the operation of the diverter solenoid.


Description: Unexpected note at exit
1. Purge the dispenser using the purge command from diagnostic menu.
2. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service.
3. If these actions have no effect on dispenser operation, replace the dispenser mechanism and/or the note cassette.

Description: Diverter moved to exit position during reject purge
Recommended Action:
1. Inspect for a currency jam at the diverter.
2. Verify that the diverter moves freely.
3. Test the dispenser by completing several test dispenses.

Description: Initial status check failed
Recommended Action:
1. Reset the cash dispenser. Clear the error.
2. If the error persists replace the dispensing mechanism.

Description: Diverter moved to reject position during dispense
Recommended Action:
Inspect for a note jam at the diverter. Verify that the diverter moves freely. Test the dispenser by completing several test dispenses.
If the error clears, put the cash dispenser in service. If these actions have no effect on dispenser operation, replace the dispenser
mechanism.
Error Code: 128

Description: Error in reply from the dispenser mechanism
Recommended Action:
1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Reseat
connectors or replace the power supply as needed.
2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable.
The cables may be defective.
3. Other components that may cause this error are the main board or the dispensing mechanism.
Error Code: 129
Description: No response from the dispenser mechanism.

Recommended Action:
See the recommended action for error code 128.
Error Code: 130

Description: Command not acknowledged by the dispenser mechanism.
Recommended Action:
Error Code: 131

Description: CTS (Clear To Send) line from the dispenser is not active.
Recommended Action:
See the recommended action for error eode 128.
Error Code: 132

Description: Error code reports bad doubles detect in last dispense.
Recommended Action:
Remove the cassettes and inspect the dispenser's feed path for jammed documents and other debris in the double detect assembly.
Open all access panels and inspect for jammed documents and other debris. Install the cassette. Reset the cash dispenser by turning
OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser using PURGE command.
Complete several Test Dispenses to verify correct operation. If the problem persists, replace the dispensing mechanism.
Error Code: 133

Description: +5 VDC not present on carrier detect.
Recommended Action:
See the recommended action for error code 128
Error Code: 134

Description: Exit blocked as reported by error code check.
Recommended Action:
Inspect the feed path exit sensor for jammed documents and broken components. The exit sensor may be dirty. Clean as needed
with compressed air. Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear
the error. Purge the dispenser with the PURGE command. Verify correct operation with a live transaction. If the problem persists,
replace the dispensing mechanism.
Error Code: 135

Description: Feed sensor blocked.
Recommended Action:
Inspect the feed path and feed sensors for jammed documents and broken components. The feed sensors may be dirty. Clean as
needed with compressed air. Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back
ON. Clear the error. Purge the dispenser with the PURGE command. Complete several Test Dispenses to verify correct operation. If
the problem persists, replace the dispensing mechanism.
Error Code: 136

Description: Modem initialization failed.
Recommended Action:
Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. If the problem persists,
remove the main board and replace the modem. If replacing the modem does not correct the problem, replace the main board.
Error Code: 138

Description: Printer failed while printing to the receipt printer.
Recommended Action:
Verify that the Printer has paper in it. Replenish paper as needed. Refer to Section 4 of the RL5000 Installation and Service Manual
or the RL5000 Quick Reference Guide for instructions. Release the printer locking screw. Open the printer and verify that there are no
jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. Inspect the cable
supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that
all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, you may need to replace the
cable or power supply. Inspect the printer data cable for damage. Make sure it is seated at the main board at J15 and at the printer
control board at CN6. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control
board and not damaged. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may
be a defective cable, a defective printer, printer control board, or the main board.
Error Code: 139

Description: Printer controller not responding to commands.
Recommended Action:
See recommended action for error code 138.
Error Code: 140

Description: Time-out waiting for printer to be ready.
Recommended Action:
See recommended action for error code 138.
Error Code: 141

Description: Paper jam reported by the controller during error code check.
Recommended Action:
Release the Printer Locking screw. Open the Printer Bracket and verify that there are no jams in the printer or the paper path. Verify
the blue lever on the left side of the printer in the print position. Check the DC voltages supplied to the Printer. If the voltages are
correct and the blue lever is in the print position, the most likely causes of the error are the printer, printer control board, or the main
board.
Error Code: 142

Description: Dispenser returns bad command error.
Recommended Action:
Error Code: 143

Description: PTDF error.
Recommended Action:
This error code will occur only in cash dispensers running ACS terminal software. This problem may be caused by a corrupt pin
working key. Check with the processor.
Error Code: 144

Description: No reply from the electronic journal.
Recommended Action:
Inspect main board to Electronic Serial communication cable for damage. Make sure the connectors are seated securely on the
dispensing mechanism and on the main board. If it is necessary to check continuity of the cable assembly, refer to Appendix B for
pinout of the cable assembly. Verify that the DC voltages supplied to the dispensing mechanism are correct. If the cable is
undamaged and DC voltages are correct, the main board, electronic journal, or dispenser may be defective.
Error Code: 145

Description: Error in reply from the electronic journal.
Recommended Action:
Error Code: 146

Description: No reply from command to electronic journal.
Recommended Action:
Error Code: 147

Description: Error in reply from electronic journal.
Recommended Action:
Error Code: 148

Description: Write to electronic journal failed.
Recommended Action:
Error Code: 149

Description: Read from electronic journal failed.
Recommended Action:
Error Code: 150

Description: Error code command to journal failed.
Recommended Action:
Error Code: 151

Description: Electronic Journal Full.
Recommended Action:
Open the control panel and verify that there is sufficient paper on the roll to print a complete journal (32.768 entries). Replace paper
as need-ed. Enter the management functions and complete the print journal command.
Error Code: 152

Description: Electronic journal corrupt.
Recommended Action:
Error Code: 153

Description: Electronic journal mode.
Recommended Action:
Error Code: 154

Description: Unknown electronic journal error code.
Recommended Action:
Error Code: 155

Description: Electronic journal modify record failure.
Recommended Action:
Error Code: 156

Description: Cassettes not in service.
Recommended Action:
Enter management functions and make sure that the cassettes are programmed and placed in service.
Error Code: 157

Description: Format command to electronic journal failed.
Recommended Action:
Error Code: 158

Description: Format command to electronic journal failed.
Recommended Action:
Error Code: 159

Description: Electronic journal test feature failed.
Recommended Action:
Error Code: 160

Description: Electronic journal set featured failed.
Recommended Action:
Error Code: 161

Description: Electronic journal clear feature failed.
Recommended Action:
Error Code: 162

Description: Electronic Journal get serial number failed.
Recommended Action:
Error Code: 163

Description: Terminal did not answer (Triton Connect error)
Recommended Action:
This error is not displayed at the cash dispenser. The Triton Connect Host Computer generates the error when a terminal does not
respond to a telephone call from the Triton Connect Host Computer. The cash dispenser may be turned OFF, or the telephone line is
shared with some other device that connects to the line before the cash dispenser. Additionally, the Triton Connect feature may be
disabled at the cash dispenser. This problem may also be caused by a defective modem.
Error Code: 164

Description: Terminal did not return call. (Triton Connect error)
Recommended Action:
This error is not displayed at the cash dispenser. The Triton Connect Host Computer generates this error when a terminal does not
make a call to the Triton Connect Host Computer as requested. Replace the modem module.
Error Code: 165

Description: Electronic journal not present.
Recommended Action:
Error Code: 166

Description: Bad dispense.

Recommended Action:
Open the Security Cabinet and inspect the cash dispenser for broken parts. Replace the dispenser if it is broken. Check for and clear
any foreign debris the note path. Reset the cash dispenser. Replace the dispenser if the error persists.
Error Code: 183

Description: Receipt paper low
Recommended Action:
Install a new roll of paper if needed. If this does not correct the problem, verify that the paper low sensor is correctly attached to the
paper bracket and it is connected to the printer controller PCB. The paper low sensor may be dirty and require cleaning. Otherwise,
the possible causes of the problem may be a defective paper low sensor, or a defective printer control PCB. A temporary fix to this
problem may be to set the LOW RECEIPT PAPER parameter to IN SERVICE so that the terminal software does not read the input from
the low paper sensor. When this is done, the terminal will operate normally until it is completely out of paper. Then it will go "Out of
Service" for an Error 195 "Out of Paper".
Error Code: 185

Description: Telephone number not configured
Recommended Action:
Enter the Management Functions and configure the primary telephone number.
Error Code: 186

Description: Bill size not configured
Recommended Action:
Default value is factory set to $0.00. Allowable bill sizes are 5, 10, 20, 50, and 100. Enter the management functions and configure
the multiple amount parameter.
Error Code: 187

Description: Maximum withdrawal not configured.
Recommended Action:
Enter management functions and configure the maximum amount. The maximum withdrawal cannot exceed 50 time the
denomination of the of the of the bill size in the cassette.
Error Code: 188

Description: PIN Working key not configured.
Recommended Action:
Enter management functions and configure the pin working key.
Error Code: 189

Description: Terminal ID not configured.
Recommended Action:
Enter the management function and configure the terminal ID correctly.
Error Code: 190

Description: Pin Master key not configured.
Recommended Action:
Enter management functions and enter the pin master key.
Error Code: 192

Description: Communications error.
Recommended Action:
Enter management functions and verify that all terminal parameters have been set correctly. Verify that the telephone line is
operational. Reset the cash dispenser and clear the error. Other possible causes may be a defective modem or main board
Error Code: 193

Description: The baud rate setting for electronic journal failed.
Recommended Action:
Inspect the electronic journal to make sure is it the correct part number. Reset the cash dispenser and clear the error. If the error
persists, replace the Electronic Journal.
Error Code: 194

Description: An attempt to dispense bills has been made when the cassettes are unlocked.
Recommended Action:
This error may occur anytime that a cassette is removed from the cash dispenser with the AC Power ON. Make sure that the cassettes
are installed and locked before performing a test dispense or live transaction.
Error Code: 195

Description: Receipt printer out of paper.
Recommended Action: Replenish the paper. Reset the cash dispenser and clear the error. Make sure that the ribbon cable from the
docking station to the low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct. If
the error persists, possible causes of the problem may be the low paper sensor assembly, the docking station, the main board, or
cables.
Error Code: 196

Description: Card reader error.
Recommended Action:
Inspect the card reader assembly. Make sure that there is no foreign material in the card slot. Clean the card reader assembly with a
cleaning card. Make sure the ribbon cable from the docking station to the card reader is fastened at both ends of the cable and the
orientation of the cable is correct. Reset the cash dispenser and clear the error. If the error persists, replace the card reader.
Error Code: 203

Description: SPED keypad is not replying to main board.
Recommended Action:
Error code valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make
sure the tamper screw is secure to the SPED module. Reset the cash dispenser and clear the error. If the error persists, replace the
SPED keypad module.
Error Code: 205

Description: SPED keypad reported tamper condition.
Recommended Action:
Error code valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make
sure the tamper screw is secure to the SPED module. Reset the cash dispenser and clear the error. If the error persists, replace the
SPED keypad module.
Error Code: 206

Description: SPED keypad could not perform a successful command within SPED MAX_ATTEMPTS tries.
Recommended Action:
Error code valid only for units with SPED keypad device installed. Reset the cash dispenser and clear the error. If error persists,
replace the SPED keypad module.
Error Code: 207

Description: SPED not detected.
Recommended Action: This Error Code is valid for units with SPED keypad device installed. Check the cable and connections from
the docking station to the SPED board. Verify that the SPED board has the correct DC voltages applied to it. If the DC voltages
applied to the SPED board correct and the cables are in good condition and seated properly, replace the SPED board.
Error Code: 300(30h)[0]

Description: Successful Command
Recommended Action:
The dispenser sends this error code when a command has been successfully executed. This error code will appear in the electronic
journal as code 300 indicating the successful completion of a transaction. When performing a PURGE or TEST DISPENSE operation the
return code will be "0" in the first digit returned by the dispenser. It will be display as the hexadecimal number "30" when running the
dispenser with the NMD test software.

Description: Low level in cassette.
Recommended Action:
This error code is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level,
indicating the low level sensor in the note cassette has been activated. This occurs when the currency in any cassette reaches a
thickness of approximately 25-35 mm. This is a warning message. It will not place the cash dispenser "Out of Service". This
condition is also displayed on the configuration summary printout under "dispenser" as a lower case a, b, c, or d for the cassette in the
low currency condition. Otherwise, the error code for cassettes not in a low currency condition would normally be upper case
characters A, B, C, or D. Remove and fill the affected cassette using normal procedures. Refilling may be delayed for several
transactions if the error code is the first warning that the cassette is nearly empty. However, actions to fill the cassette should be
taken as soon as possible.

Description: Empty Cassette.

Recommended Action:
This error code is generated when a cassette is emptied during a dispense operation and does a partial dispense. The cash dispenser
will attempt to complete the transaction from other cassettes. If the requested amount cannot be dispensed, the customer will
receive the cash that can be dispensed. The transaction will be completed with the customers' receipt indicating the amount of cash
actually received. The cash dispenser will then attempt to complete a Reversal Transaction to notify the financial institution of the
error. This error will not put the cash dispenser "Out of Service". The cash dispenser will only be placed "Out of Service" when all
cassettes are empty. Remove and refill the affected cassette using normal replenishment procedures.

Description: Lifts are down.
Recommended Action:
This error code is generated when a cassette is not open and any command other than open cassettes, reset, and close cassettes are
sent to the system. It is feasible that this error code could be generated even if the lifts are in the up position. This will occur if the
machine is switched off and on during normal daily operation. This is done to indicate that the power has been off. Clear this error
code by restarting the cash dispense or by unlocking and locking the cassettes. If the error recurs, a faulty cassette, note feeder or
CMC module may be cause the problem.

Description: Rejected notes.
Recommended Action:
This error code indicates that notes were rejected during the transaction or test dispense operation. This is a warning message there
is no action required.

Description: Diverter Failure.
Recommended Action:
This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport
sensor. The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module. This error
will place the cash dispenser "Out of Service". Inspect the note diverter in the note transport module. Verify that there are no
documents jammed in the note diverter area. Make sure the note diverter moves freely. Check to make sure that cables connecting
the note transport and the CMC module are not damaged. Make sure all connectors attached to the CMC are seated in their
receptacles. Remove and empty the reject vault. Install the Reject Vault. PURGE the dispensing mechanism. Complete several test
dispenses. If the error does not repeat again, complete a live dispense to verify the note diverter moves the currency to the exit
position. If the error reoccurs the most likely causes of the problem may be note transport or CMC.

Description: Diverter Failure.
Recommended Action:
This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport
sensor. The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module. This error
will place the cash dispenser "Out of Service". Inspect the note diverter in the note transport module. Verify that there are no
documents jammed in the note diverter area. Make sure the note diverter moves freely. Check to make sure that cables connecting
the note transport and the CMC module are not damaged. Make sure all connectors attached to the CMC are seated in their
receptacles. Remove and empty the reject vault. Install the reject vault. PURGE the dispensing mechanism. Complete several test
dispenses. If the error does not repeat again, complete a live dispense to verify the note diverter moves the currency to the exit
position. If the error reoccurs the most likely causes of the problem may be note transport or CMC.

Description: Transmission Error.
Recommended Action:
This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the
detection of an incorrect LRC character or a parity error. Inspect all communication cables to make sure they are not damaged and
are properly connect to their termination points. Restart the cash dispenser. Reset the dispenser and try to complete a test
dispense. If the error code is reported again, replace the CMC module. Otherwise, put the cash dispenser into service.

Description: Illegal Command or Command Sequence.
Recommended Action:
This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system. Examples
of this are two move commands sent one after another or a deliver command that is sent without a previous move command. Inspect
all communication cables to make sure they are not damaged. Make sure all cables are properly connected. Reset the dispenser and
try to resend the command that caused the error code. If the error code is reported again, replace the CMC module.

Description: Jam in Note Qualifier.
Recommended Action:
This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier. This may
be due to jammed documents in the transport path between the note qualifier and the note diverter. This error code will place the
cash dispenser "Out of Service". Inspect the documents in each cassette to insure they are in fit condition. Make sure that note
qualifier and the note transport modules are mechanically aligned. Open all access panels and inspect for jammed documents in note
path between the note qualifier and note transport. Remove the jammed documents as needed. Inspect the note qualifier and note
transport for broken components (i.e. belts, gears, cables, or sensors). Inspect the note diverter for proper operation and damage.
Replace the note qualifier or note transport if the problem persists.
Error Code: 310(3Ah)[:]

Description: Cassette not properly installed.
Recommended Action:
This error code occurs when documents are requested from a cassette that is not present or is not open. This error code will place the
cash dispenser in an "Out of Service" condition. Verify the physical presence of each cassette. If present, "unlock" and remove each
cassette from its feed channel. Put the cassettes back into its feed channel. Lock the cassettes. Clear the error and perform a test
dispense. If the error is repeated, proceed to the next paragraph. If the error does not show again put the cash dispenser back into
service. Verify that the identity of each cassette can be read through read cassette ID function (See the 5000 Cash Dispenser
Configuration Manual). Cassettes with no identity must be injected with a new cassette ID (See the 5000 Cash Dispenser
Configuration Manual). If a cassette cannot be injected with a new ID, verify that the cable between the top feed channel and the
CMC is in good condition and connected at both ends. Try to inject an ID into another cassette. If the inject cassette ID function
works on a different cassette. Then the original cassette is faulty. If the inject cassette ID function fails on a different cassette the
CMC is defective.
Error Code: 315(3Fh)[?]

Description: Reject vault not properly installed.
Recommended Action:
This error code is generated when the reject vault is not present or not properly installed. Attempting to operate the cash dispenser
without the reject vault will normally cause it to go to an "Out of Service" condition. Make sure the reject vault is installed correctly.
Inspect the reject vault present sensor visually for proper operation. Use the cash dispenser diagnostic functions to check the
electrical operation of the sensor. If the sensor is properly connected and operating correctly the CMC module may be defective. If
the sensor is not operating normally, replace the note transport module.
Error Code: 318(42h)[B]

Description: Too many notes requested.
Recommended Action:
This error code occurs while running the dispenser on the NMD test software and when too many notes are requested during a
dispense command. The maximum number of notes that can be dispensed from the dispenser during a transaction is defaulted to
fifty. Retry the test operation and request fifty or fewer notes.
Error Code: 319(43h)[C]

Description: Jam in note transport.
Recommended Action:
This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time. This failure
may be caused by a blockage in the transport path between the Note Feeder and the note qualifier, or if a document passes through
the note qualifier unseen. This error code will cause the cash dispenser to go "Out of Service". Check the cassettes. Make sure they
are not overfilled. The recommended capacity is 1850 documents. Make sure the documents are fit condition. Open all access panels
and remove any jammed documents from the transport path. Inspect the note feeders and note qualifier for damage. Restart the
cash dispenser. Reset the error. Complete several test dispenses. If the test dispenses are normal and the error does not show
again, the cash dispenser may be returned to service. If the error recurs, change the note feeder for the affected channel.
Error Code: 320(44h)[D]

Description: Reject cassette almost full.
Recommended Action:
This error code is generated when the number of reject events exceeds 37 events. Error code 320 will not put the cash dispenser
"Out of Service. It is not displayed directly to the operator or customer. The error code will be sent to the Triton Connect host if Triton
Connect feature is enabled. It will also be stored as part of the transaction data in the electronic journal. The reject vault should be
emptied as soon as possible in order to avoid an "Out of Service" condition that occurs when the number of reject events reaches 50.
The reject event counter can be reset by removing the reject vault from the dispenser and then putting it back into the dispenser.
Error Code: 321(45h)[E]

Description: Cassette data corrupted.

Recommended Action:
This error code is generated when there is a checksum error in data stored in the note cassette. Program the cassette by injecting a
new cassette ID into the cassette. If injecting a new cassette ID into the cassette does not correct the problem, replace the cassette.
Error Code: 322(46h)[F]

Description: Main motor failure
Recommended Action:
Error code 322 is generated when the main motor fails to reach normal speed with in a specified time, or if there are several pulses
missing from the transport clock wheel (timing wheel) in one transaction. This error code causes an "Out of Service" condition. Open
all access panels and remove any jammed documents from the transport path. Verify the documents are fit for dispensing. Inspect
the note qualifier for any damage (i.e. broken belts, broken gears, disconnected or damaged cables, broken timing wheel etc.). Make
sure all access panels are closed. Restart the cash dispenser and reset the error. Complete several test dispenses. If cash dispenser
operates normally when performing the test dispense function, put the cash dispenser in service. It the error code repeats, verify the
power supply output voltages are within expected values. Replace the power supply if necessary. If the power supply if operating
normally, replace the note qualifier to correct the problem.
Error Code: 325(49h)[I]

Description: Note qualifier faulty
Recommended Action:
Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated, or when the gain value cannot
be adjusted when learning a new documents. Verify that the cable that connects the double detect module to the CMC module is
undamaged and connected at both ends. Make sure the access panel on the bottom of the note qualifier is closed and locked in
position. Carefully remove the double detect module from the note qualifier. Use clean compressed air to remove any dust or dirt
from the sensor lenses. Carefully install the double detect module into the note qualifier. Make sure all connections between the
double detect module and the CMC are seated properly. If at any time during the following checks, the ""faulty note qualifier"" error
code recurs. It will be necessary to replace the note qualifier. Restart the cash dispenser. Reset the error the error code. If it clears,
initiate the learn note thickness operation. Perform a test dispense. If cash dispenser operates normally, it will pick from seven to
fifteen notes from each cassette to calibrate the double detect to the document in each of the cassettes. Then it will complete the test
dispense function. A normal return code for this test dispense operation is "4 1 1 1 1" for a four cassette dispenser. If the operation
is normal, you may put the cash dispenser in service. If these check are not properly completed replace the note qualifier.
Error Code: 326(4Ah)[J]

Description: Note feed sensor failure.
Recommended Action:
This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in
the note feeder exit sensor. Make sure there are not any documents jammed at any of note feeder exit sensors. Check the calibration
value for the pressure, empty, and exit sensors. If any sensor is out of its calibration limits, clean all of the sensors and attempt to do
a transaction. If error code reoccurs, replace the note feeder module.
Error Code: 329(4Dh)[M]

Description: Notes in delivery throat.
Recommended Action:
An attempt to feed or dispense documents has been made when there is a note in the note transport throat. Remove any documents
blocking the throat opening. Make sure the diverter is not jammed. Inspect the note transport for damage and verify that all
connectors are plugged into their respective receptacles. Use the reject channel error code function to verify the operation of the
sensors on the note transport module. Clean the sensors in the note transport a needed. Restart the cash dispenser. Reset the error
code. Perform the test dispense function several times (two or three). Complete a live transaction. If the error does not show again
put the cash dispenser into service. If the error code returns, replace the note transport module.
Error Code: 330(4Eh)[N]

Description: Communication timeout.
Recommended Action:
This error is reported when the transmission of each one of the characters in the command string is not completed within the time
restriction imposed by the electrical interface. Inspect all cables for damage. Verify that the both ends of each cable are securely
connected to its termination points. This problem may be caused by incompatibilities between terminal software and dispensing
mechanism software. Check with Triton Systems Technical Support for known software incompatibilities.
Error Code: 332(50h)[P]

Description: Cassettes may have been changed.
Recommended Action:
This error code is generated when a movement command is sent before read cassette ID command after the cassettes, including the
reject vault are removed. This is error code will set an �Out of Service� condition. Verify that each cassette is placed in its
designated feed channel. Complete the test receipt printer function to determine which if any of the cassettes are not responding. If
a cassette is not responding it may be necessary to inject a new identity into the cassette by completing the inject new cassette ID
command. A defective cassette may also cause this problem.
Error Code: 333(51h)[Q]

Description: Reject vault full.
Recommended Action:
This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds
250 notes. This error code will cause an �Out of Service� condition. Remove all documents from the reject vault. To clear the error
code, the reject vault must be removed and inserted with the power on. This will reset the reject event counters.
Error Code: 339(57h)[W]

Description: Error in throat.
Recommended Action:
This error code is reported by the dispensing mechanism when a document is jammed in the throat sensor during a live dispenses or
when a reset is performed. Make sure all cables between the note transport and the other units are undamaged and securely seated
at their termination point. Check the operation of all sensors in the note transport module. Inspect the diverter area to make sure
that it is not blocked and that it moves freely. Make sure that the access panels before and after the diverter are closed and secured
in place. Remove any documents from the tote transport. Restart the cash dispenser. Reset the error code. Perform a live
transaction. If the cash dispenser operates normally put it back in service. If the error code persists, replace the note transport
module.
Error Code: 343(5Bh)[[]

Description: Sensor error or sensor covered.
Recommended Action:
This error is produced when a sensor in note transport module is not working correctly during an internal self-test preceding the
movement commands. Inspect all cables for damage. Make sure that all cables are securely fastened to their termination points.
Open the access panels on the note transport and remove any documents that may be in the transport path. Access the error code
command to determine if any sensors in the reject channel are dirty of defective. Clean the dirty sensor, or replace the note transport
as needed. Restart the cash dispenser. Reset the error. Perform a live transaction. If the cash dispenser operates normally put it in
service. If the problem persists, replace the note transport module.
Error Code: 348(60h)[']

Description: Dispenser internal error.
Recommended Action:
This error code is reported when an internal error occurs in the dispenser. The most likely cause is internal communication problems
within the dispenser. Inspect all cables for possible damage. Ensure that each cable is securely fastened to its termination point.
Restart the cash dispenser. Reset the error. If the response to the RESET command indicates a successful execution, put the cash
dispenser back in service. If the error code is reported again, it may be necessary to replace the CMC or one of the note feeder
controllers.
Error Code: 349(61h)[a]

Description: Cassette lock faulty.
Recommended Action:
This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position. Verify that the
currency is properly installed in the cassette. If necessary, reload the currency in the cassette. If the problem remains after reloading
the cassette, replace the cassette, the denomination extension, or the note feeder controller associated with the cassette causing the
problem.
Error Code: 351(63h)[c]

Description: Module needs service.
Recommended Action:
This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note
feeders has exceeded the upper limits of its calibration range. Use the diagnostic functions or NMD test software to determine if a
note feeder has a faulty or dirty sensor. Remove each note feeder module from the dispensing mechanism and clean their associated
empty, pressure and exit sensors with clean compressed air. Install the note feeders and recheck their operation to determine if the
error code has been cleared. If the error code has been cleared, the cash dispenser can be put back in service. If the error code is
repeated, replace the note feeder or note feeder controller for the affected feed channel.
Error Code: 353(65h)[e]

Description: No message to resend.
Recommended Action: This error code may indicate a power loss/firmware restart has occurred at the dispenser controller and no
information could be retrieved. Restart the cash dispenser. Reset the error. Perform several test dispenses. If the cash dispenser
operates normally while performing a test dispense, put it back into service. If the error code recurs, replace the CMC module.
Error Code: 356(68)[h]

Description: Error in note transport.
Recommended Action:
This error code will be generated when the following conditions occur: 1. When the note is stuck in the note transport sensor. 2.
When the note is stuck in between the note transport sensor and the throat. Inspect the note transport sensor for blockage. If the
sensor is blocked, remove the blockage. Clean the sensors if needed. Restart the cash dispenser. Reset the error. If the error code
continues, replace the note transport module. Otherwise, put the cash dispenser into service.
Error Code: 357

Description: Dispenser data size error.
Recommended Action:
Restart the operating system. Clear terminal error code. Replace the dispenser is the error persists.
Error Code: 358

Description: Dispenser device read error.
Recommended Action:
Error Code: 359

Description: Dispenser device record error.
Recommended Action:
Error Code: 360

Description: Dispenser invalid return ID.
Recommended Action:
Error Code: 361

Description: Dispenser sequence error.
Recommended Action:
Error Code: 362

Description: Dispenser device write error.
Recommended Action:
Error Code: 363

Description: Dispenser device not found
Recommended Action:
Error Code: 364

Description: Dispenser device offline.
Recommended Action:
Error Code: 365

Description: Dispenser BCC error.
Recommended Action:
Error Code: 366

Description: Dispenser cassettes disabled.
Recommended Action:
Access management functions and enable cassettes.
Error Code: 367

Description: Dispenser communication error.
Recommended Action:
Check the dispenser data and power cable connections. Restart the operating system. Clear terminal error code. Replace the
dispenser is the error persists.
Error Code: 368

Description: Dispenser cannot dispense the request.
Recommended Action:
Requested amount may exceed the dispensers one time limit. Enter a smaller value. If error persists, replace the dispenser
mechanism.
Error Code: 369

Description: Dispenser device reset.
Recommended Action:
Check data and power connections to the dispenser device. Clear terminal error code. If error persists, replace the dispenser
mechanism.
Error Code: 370

Description: Dispenser - SDD EOT error.
Recommended Action:
Check data and power connections to the dispenser device. Clear terminal error code. If error persists, replace the dispenser
mechanism.
Error Code: 371

Description: Dispenser SDD com error header-trailer.
Recommended Action:
Check data and power connections to the dispenser. Clear terminal error code. If error persists, replace the dispenser mechanism.
Error Code: 372

Description: Dispenser item value error
Recommended Action:
Clear terminal error code. If error persists, replace the dispenser mechanism.
Error Code: 373

Description: Dispenser machine not opened.
Recommended Action:
Access the management functions menu and lock all cassettes. Verify that all cassettes used are in service.
Error Code: 374

Description: Dispenser rejected cheque.
Recommended Action:
Error Code: 375

Description: Dispenser invalid request.
Recommended Action:
Error Code: 376

Description: Dispenser multiple device error.
Recommended Action:
Restart operating system. Clear terminal error code. If error persists, replace the dispenser mechanism.
Error Code: 377

Description: Dispenser device error.
Recommended Action:
Error Code: 379

Description: Dispenser unknown error code.
Recommended Action:
Error Code: 382

Description: Dispenser cassettes disabled (ALL).
Recommended Action:
Enter management functions menu and place the cassette(s) in service.
Error Code: 383

Description: Dispense cassettes low (ALL).
Recommended Action:
All cassettes have reached low cash level. Reload cassettes. Clear terminal error code.
Error Code: 384

Description: Dispenser cassettes empty (ALL).
Recommended Action:
All cassettes report no notes. Reload cassettes. Clear terminal error code.
Error Code: 385

Description: Dispenser offline, no reject vault and not hoppers.
Recommended Action:
Verify that the dispenser mechanism has data and power cable connected. Verify power is applied to the dispenser.
Error Code: 386

Description: Dispenser offline - no hoppers.
Recommended Action:
The hoppers are not detected. Check the computer area network connectors in the dispenser. Restart operating system. Clear
terminal error code. If error persists, replace the dispenser mechanism.
Error Code: 387

Description: Dispenser offline - error validating configuration.
Recommended Action:
Dispenser failed to identify the dispenser type installed. Verify all connectors to the dispenser mechanism. Restart operating system.
Error Code: 388

Description: Dispenser offline - NMD require Reject Vault and at least one cassette.
Recommended Action:
Verify that the Reject Vault and one cassette are present in the dispenser mechanism. Clear terminal error code. If error persists,
replace the dispenser mechanism.
Error Code: 389

Description: Dispenser offline. Detected offline error check op state.
Recommended Action:
Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test
software (available to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
Error Code: 390

Description: Dispenser offline - storing configuration.
Recommended Action: Restart the operating system. Verify the error code lights on the dispenser are operating in proper
sequence. Use the NMD test software (avail able to Triton Certified Service Technicians) and verify the operational error code of the
dispenser.
Error Code: 391

Description: Dispenser sensor failure.
Recommended Action:
Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors. Clean
sensors as needed. Replace dispenser components or dispenser if the error persists.
Error Code: 392

Description: Error in last dispense.
Recommended Action:
Check operational error code of dispenser. Replace dispenser if error code persists.
Error Code: 395

Description: Multiple cassette of the same type.
Recommended Action:
NMD dispenser allows for only one of each cassette ID to be installed. Verify each cassette ID. Replace cassette or Inject New
Cassette ID.
Error Code: 500

Description: SPED Read Error.
Recommended Action:
Verify all SPED connections. Restart the operating system. Inspect the battery for a voltage reading of greater than 2.8 VCD.
Replace SPED battery is below 2.8 VDC. Replace SPED if error persists.
Error Code: 501

Description: SPED invalid return record.
Recommended Action: Refer to error 500.
Error Code: 502

Description: SPED read type error.
Recommended Action:
Refer to error 500.
Error Code: 503

Description: SPED invalid command.
Recommended Action:
Refer to error 500.
Error Code: 504

Description: SPED invalid return ID.
Recommended Action:
Refer to error 500.
Error Code: 505

Description: SPED device busy.
Recommended Action:
Refer to error 500.
Error Code: 506

Description: SPED invalid request.
Recommended Action:
Refer to error 500.
Error Code: 507

Description: SPED sequence error.
Recommended Action:
Refer to error 500.
Error Code: 508

Description: SPED LRC error.
Recommended Action:
Refer to error 500.
Error Code: 509

Description: SPED no data.
Recommended Action:
Refer to error 500.
Error Code: 510

Description: SPED invalid message ID.
Recommended Action:
Refer to error 500.
Error Code: 511

Description: SPED Data overflow.
Recommended Action:
Refer to error 500.
Error Code: 512
Description: SPED device idle.

Recommended Action:
Refer to error 500.
Error Code: 513

Description: SPED device offline.
Recommended Action:
Refer to error 500.
Error Code: 514

Description: SPED device bit stuck.
Recommended Action:
Refer to error 500.
Error Code: 515

Description: SPED device attention stuck.
Recommended Action:
Refer to error 500.
Error Code: 516

Description: SPED device no attention.
Recommended Action:
Refer to error 500.
Error Code: 517

Description: SPED device timeout.
Recommended Action:
Refer to error 500.
Error Code: 518

Description: SPED command sequence error.
Recommended Action:
Refer to error 500.
Error Code: 519

Description: SPED invalid command data.
Recommended Action:
Refer to error 500.
Error Code: 520

Description: SPED device reset.
Recommended Action:
Refer to error 500.
Error Code: 521

Description: SPED clear key
Recommended Action:.
Refer to error 500.
Error Code: 522

Description: EJ error.
Recommended Action:
Inspect electronic journal cabling. Reseat connections. Restart operating system. Replace electronic journal.
Error Code: 523

Description: EJ data size error.
Recommended Action:
Refer to error 522.
Error Code: 524

Description: EJ bad command.
Recommended Action:
Refer to error 522.
Error Code: 525

Description: EJ invalid ID.
Recommended Action:
Refer to error 522.
Error Code: 526

Description: EJ device busy.
Recommended Action:
Refer to error 522.
Error Code: 527

Description: EJ invalid request.
Recommended Action: Refer to error 522.
Error Code: 528

Description: EJ sequence error.
Recommended Action:
Refer to error 522.
Error Code: 529

Description: EJ device offline.
Recommended Action:
Refer to error 522.
Error Code: 530

Description: EJ EXT error.
Recommended Action:
Refer to error 522.
Error Code: 531

Description: EJ SOH error.
Recommended Action:
Refer to error 522.
Error Code: 532

Description: EJ STX error.
Recommended Action:
Refer to error 522.
Error Code: 533

Description: EJ BCC error.
Recommended Action:
Refer to error 522.
Error Code: 534

Description: EJ device reset.
Recommended Action:
Refer to error 522.
Error Code: 535

Description: Card Reader - Data size error.
Recommended Action:
Inspect card reader cabling. Inspect card reader for foreign objects. Clear the terminal error code. If error persists, reboot the ATM.
Replace the card reader if error persists.
Error Code: 536

Description: Card Reader - Device read error.
Recommended Action:
Refer to error code 535.
Error Code: 537

Description: Card Reader - Invalid Record.

Recommended Action:
Error Code: 538

Description: Card Reader - Reader type error.
Recommended Action:
Refer to Error code 535.
Error Code: 539

Description: Card Reader - Invalid track.
Recommended Action:
Error Code: 540

Description: Card Reader - Invalid message.
Recommended Action:
Error Code: 541

Description: Card Reader - Com error.
Recommended Action:
Refer to Error/Error code 535.
Error Code: 542

Description: Card Reader - Device busy.
Recommended Action:
Error Code: 543

Description: Card Reader - Sequence error.
Recommended Action:
Error Code: 544

Description: Card Reader - Invalid request.
Recommended Action:
Error Code: 545

Description: Card Reader - LRC error.
Recommended Action:
Error Code: 546

Description: Card Reader - No data.
Recommended Action:
Error Code: 547

Description: Card Reader - Start sentinel not found.
Recommended Action: Refer to error code 535.
Error Code: 548

Description: Card Reader - End sentinel not found.
Recommended Action:
Error Code: 549

Description: Card Reader - Parity error.
Recommended Action:
Error Code: 550

Description: Card Reader - Card not removed.
Recommended Action:
Error Code: 551

Description: Card Reader - Card removed to slow.
Recommended Action:
Error Code: 552

Description: Card Reader - Device received invalid request.
Recommended Action:
Error Code: 553

Description: Card Reader - device offline.
Recommended Action:
Error Code: 554

Description: Card Reader - device reset.
Recommended Action:
Error Code: 555

Description: Card Reader - System timeout.
Recommended Action:
Error Code: 556

Description: System timeout.
Recommended Action:
An operating system timeout has occurred. Verify operation of the power supply. Restart ATM. If error persists, replace the main
board assembly.
Error Code: 557

Description: System device reset.
Recommended Action:
Verify operation of the power supply. Restart ATM. Clear the error. If error persists, replace the main board assembly.
Error Code: 558

Description: System sync error.
Recommended Action:
See error code 557.
Error Code: 559

Description: System error.
Recommended Action:
See error code 557.
Error Code: 560

Description: Unknown device error.
Recommended Action:
See error code 557.
Error Code: 561

Description: Software error.
Recommended Action:
See error code 557.
Error Code: 562

Description: SPED error.

Recommended Action:
Inspect cable from Main Board assembly to the SPED module for damage. Make sure that cable is connected at both ends. Verify that
the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
Error Code: 565

Description: Cabinet door open.
Recommended Action:
Close the control panel door. Reset error code code. If error persists, verify the operation of cabinet door switch. Replace as needed.
Error Code: 566

Description: Vault door open.
Recommended Action:
Close vault door. Reset error code. If error persists, check the operation of the vault door switch. Replace as needed.
Error Code: 567

Description: Security module not found.
Recommended Action:
Inspect cable from main board assembly to the security module for damage. Make sure that the cable is connected at both ends.
Restart ATM. Clear the error. If error persists, replace the security module.
Error Code: 568

Description: Security module com failed.
Recommended Action:
See error code 567.
Error Code: 569

Description: Security module attached dev com failed.
Recommended Action:
See error code 567.
Error Code: 570

Description: Security module dev port setup.
Recommended Action:
See error code 567.
Error Code: 571

Description: Invalid default transaction.
Recommended Action:
To Be Determined.
Error Code: 572

Description: SPED key from pad cmd aborted by user.

Recommended Action:
Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends.
Restart ATM. Clear the error. If error persists, replace the SPED module.
Error Code: 573

Description: SPED keys from pad cmd verify failed.
Recommended Action:
Inspect cable from Main Board assembly to the SPED module for damage. Make sure that the cable is connected at both ends.
Restart ATM. Clear the error. If error persists, replace the SPED module.
Error Code: 574

Description: SNA comms error.
Recommended Action:
To be determined.
Error Code: 575

Description: Timeout waiting to send command to dispenser.
Recommended Action:
Inspect the serial communication cables from the main board assembly to the electronic journal and from the electronic journal to the
dispenser for damage. Make sure that each cable is connected securely at both ends. Replace the cable if they appear damaged.
Verify the proper DC operating voltages are applied to the dispenser mechanism. Possible defective components include main board
assembly, the electronic journal, the serial communications cables, the DC power cables, the power supply, and the dispenser
mechanism.
Error Code: 576

Description: Timeout waiting to receive response from dispenser.
Recommended Action:
Inspect the serial communication cables from the main board assembly to the electronic journal and from the electronic journal to the
dispenser for damage. Make sure that each cable is connected securely at both ends. Replace the cable if they appear damaged.
Verify the proper DC operating voltages are applied to the dispenser mechanism. Possible defective components include main board
assembly, the electronic journal, the serial communications cables, the DC power cables, the power supply, and the dispenser
mechanism.
Error Code: 577

Description: Card reader disabled.
Recommended Action:
Inspect card reader cable. Inspect the card reader for foreign objects. Replace the cable or clean the card reader as needed. Clear
the error. Restart the ATM. If the error persists, replace the card reader.
Error Code: 578

Description: Card reader present timeout.
Recommended Action:
Inspect card reader cable. Inspect the card reader for foreign objects. Replace the cable or clean the card reader as needed. Clear
the error. Restart the ATM. If the error persists, replace the card reader.
Error Code: 579

Description: SPED - Enable keypad command failed.
Recommended Action:
Inspect cable from Main Board assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify
that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
Error Code: 580

Description: SPED - Disable keypad command failed.
Recommended Action:
Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify
Error Code: 581

Description: SPED - Enable key from pad module failed.
Recommended Action:
Error Code: 582

Description: SPED - Disable key from pad module.
Recommended Action:
Error Code: 583

Description: SPED - Enable PIN entry mode failed.
Recommended Action:
Error Code: 584

Description: SPED - Disable PIN entry mode failed.
Recommended Action:
Error Code: 585

Description: SPED - Enable JETCO PIN entry mode failed.
Recommended Action:
Error Code: 586

Recommended Action:
Error Code: 586

Recommended Action:
Error Code: 588

Description: ERR_PRESENTER_OFFLINE
Recommended Action:
Verify that a cable from the docking board to the presenter controller board is securely connected at both ends. If the cable appears
undamaged, and it is securely connected at the docking board and the presenter controller board, Replace the presenter assembly. If
replacing the presenter does not clear the error, other possible causes of this problem may be the main board assembly or the docking
board.
Error Code: 589

Description: ERR_PRESENTER_MOTOR_STALLED
Recommended Action:
Inspect the gears assembly on the presenter for possible damage. Replace the presenter if gear damage is apparent. Open printer
and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris.
Error Code: 590

Description: ERR_PRESENTER_EXIT_JAM
Recommended Action:
Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris. Restart the cash
dispenser. If the error persist, replace the presenter module.
Error Code: 591

Description: ERR_PRESENTER PAPER_NOT_DETECTED
Recommended Action:
Open the printer and verify that the paper is not jamming in the printer between the printer output and the input to the cutter. Clear
all debris from the printer path. Restart the ATM. If the paper continues to jam, it may be necessary to replace the cutter or printer.
If replacing the printer of cutter does not clear the error, replace the presenter module.
Error Code: 592

Description:ERR_SPED_DEVICE_REPORTED_COMMAND_ FAILED
Recommended Action:
Error Code: 593

Description: ERR_SPED_IN_USE
Recommended Action:
Error Code: 594

Description: ERR_SPED_DEVICE _REPORTED_COMM_ERROR
Recommended Action:
Error Code: 595

Description: ERR_SPED_RETURNED_INVALID_AMOUNT_OF_DATA
Recommended Action:
Error Code: 596

Description: ERR_SPED_INVALID _SPED_TYPE
Recommended Action:
Error Code: 597

Description: ERR_SPED_INVALID_SPED_COMMS_PROTOCOL
Recommended Action:
Error Code: 598

Description: ERR_SPED_INVALID_DEVICE_CLASS
Recommended Action:
Error Code: 599

Description: ERR_SPED_REPORTED_UNRECOGNIZED_COMMAND
Recommended Action:
Error Code: 600

Description: ERR_SPED_REPORTED_BLOCK_DOES_NOT_EXIST
Recommended Action:
Error Code: 601

Description: ERR_SPED_REPORTED_INVALID_ENCRYPT_MODE
Recommended Action:
Error Code: 602

Description: ERR_SPED_REPORTED_UNSUPPORTED_CLEAR_OPTION
Recommended Action:
Error Code: 603

Description: ERR_SPED_REPORTED_TAMPER_PRESENT
Recommended Action:
Error Code: 604

Description: ERR_SPED_REPORTED_INVALID_KEY_INDEX
Recommended Action:
Error Code: 605

Description: ERR_SPED_REPORTED_PARENT_KEY_NOT_LOADED
Recommended Action:
Error Code: 606

Description: ERR_SPED_REPORTED_WRONG_DATA_LENGTH
Recommended Action:
Error Code: 607

Description: ERR_SPED_REPORTED_PIN_RETRY_TOO_SOON
Recommended Action:
Error Code: 608

Description: ERR_SPED_SELFTEST_CRC_FAILED
Recommended Action:
Error Code: 609

Description: ERR_SPED_SELFTEST_CRYPTOGRAPHIC_ERROR
Recommended Action:
Error Code: 610

Description: ERR_SPED_SELFTEST_BATTERY_LOW_STATUS
Recommended Action:
Error Code: 611

Description: ERR_SPED_SELFTEST_SERIAL_NUMBER_ERROR
Recommended Action:
Error Code: 612

Description: ERR_SPED_TAMPER_STATUS_COLD
Recommended Action:
Error Code: 613

Description: ERR_SPED_TAMPER_STATUS_FRONT
Recommended Action:
Error Code: 614

Description: ERR_SPED_TAMPER_STATUS_BACK
Recommended Action:
Error Code: 615

Description: ERR_SPED_TAMPER_STATUS_GRID
Recommended Action:
Error Code: 616

Description: ERR_SPED_TAMPER_STATUS_VOLTAGE
Recommended Action:
Error Code: 617

Description: ERR_SPED_SERIAL_NUMBER_CHANGE
Recommended Action: Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is
connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the
SPED module.
TRANAX ERROR CODES
Code Description Resolution
00000 Normal Status Normal Status
20001 Unable to detect a Remove and replace cassette - Check the micro-switch located on the inside left wall of the
cassette dispenser. Adjust the micro-switch if needed, also check the white plastic clips that hold the
cassette in place. If they are broken the cassette will not stay in the dispenser.
20002 Low Cash Low cash warning sensor on dispenser is open. When "Low Cash Warning" is enabled in the
Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If
this machine is typically stocked with a low amount of bills, we recommend disabling this
function.
20003 Reject Bin is Full Empty reject bin - if bin is empty, do a Cassette Total (from the settlement menu) - If that
doesn't help then check that AP, BIOS and CDU ROM versions are compatible.
20004 Vault Door is Open This error occurs when the circuit between the mainboard and the door switch is open. Check
vault door switch. This white plunger switch is located in the upper left corner of the vault, or
on along the front edge of the cash dispenser tray. Also check that black and white, 2 wire
connector is properly connected at rear of main board. Move the vault switch forward to aid
door clearance problems. Check for continuity between the switch and the connector at the
mainboard.
20005 CDU Type Mismatch CDU ROM does not match AP software. The dispenser and mainboard are programmed with a
country code (USA or Canada). The two codes must match. If they do not the 20005 error
will occur in which case the CDU will need to be reprogrammed to match the AP on the
mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this
error can occur.
20010 Receipt Paper Jam Remove jammed paper - Release receipt paper drawer by pressing the tab with the green
sticker located at the front of the printer. In most cases you may have to remove the printer
to locate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card
or stiff paper. Make sure you only are using 21# paper. Paper of a lesser thickness is more
prone to jamming.
20012 Receipt printer feed Close the feed tray on the printer. If the paper tray is already closed, try opening and closing
lever open the tray, try the printer reset switch. Otherwise the printer may require service.
20013 Receipt paper is Replenish the paper roll, if there is already paper in the printer look for jams or obstructions.
empty Try the printer reset switch. If it still has the error the printer may require service.
20014 Thermal printer is If this error occurs during the printing of a long journal, then allow the printer to cool and try
overheated again. You may also want to try the reset button on the printer to clear this error. If this error
persists, the printer will require service.
20215 CDU detects bills This means that while the ATM was initializing it detected a blocked sensor in the cash
prior to dispensing dispenser (CS2 sensor). Remove any jammed bills from the dispenser, if no bills are present
try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check
and reseat all belts. Loose belts can slip off rollers and block sensors.
21315 CDU detects bills This means that while the ATM was initializing it detected a blocked sensor in the cash
prior to dispensing dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present
21A15 CDU detects bills This means that while the ATM was initializing it detected a blocked sensor in the cash
prior to dispensing dispenser (CS1A sensor). Remove any jammed bills from the dispenser, if no bills are present
21B15 CDU detects bills This means that while the ATM was initializing it detected a blocked sensor in the cash
prior to dispensing dispenser (CS1B sensor). Remove any jammed bills from the dispenser, if no bills are present
24A15 CDU detects bills This means that while the ATM was initializing it detected a blocked sensor in the cash
prior to dispensing dispenser (CS4A sensor). Remove any jammed bills from the dispenser, if no bills are present
24B15 CDU detects bills This means that while the ATM was initializing it detected a blocked sensor in the cash
prior to dispensing dispenser (CS4B sensor). Remove any jammed bills from the dispenser, if no bills are present
90001 Error during card This error occurs when customer attempts to swipe their card and are unsuccessful. It may
swipe indicate that the card reader needs to be cleaned, repositioned or simply that the customer
didn't swipe their card properly. If persistent, clean and test the card reader in diagnostics.
NOTE: it is very common to see this error in the error summary and does not usually indicate
a bad or defective part.
A0008 Receipt paper cutter Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not
error use metal objects to clear the jam. Use a business card or stiff paper to clear jams.
Otherwise try the reset button or have the printer serviced.
A0803 Receipt Paper Jam Remove jammed paper - Release receipt paper drawer by pressing the tab with the green
sticker located at the front of the printer. You may need to remove the printer from the ATM
to access the jam. NOTE: Do not use metal objects to clear jams, use a business card or stiff
paper to poke around.
A0808 Receipt paper cutter Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not
error use metal objects to clear the jam. Use a business card or stiff paper to clear jams.
Otherwise try the reset button or have the printer serviced.
ADN04 Printer connection Check cables between Printer and Mainboard, remove cables (even though they may be
error attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try
the reset button on the printer. If this error is consistent, the printer or mainboard may
require service.
ADN0F Printer connection Check cables between Printer and Mainboard, remove cables (even though they may be
require service.
ADNxx Printer connection Check cables between Printer and Mainboard, remove cables (even though they may be
require service.
Axxx2 Thermal printer is If this error occurs during the printing of a long journal, then allow the printer to cool and try
overheated - during again. You may also want to try the reset button on the printer to clear this error. If this error
operation persists, the printer will require service.
Axxx3 Receipt Paper Jam Remove jammed paper - Release receipt paper drawer by pressing the tab with the green
sticker located at the front of the printer. You may need to remove the printer from the ATM
to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff
paper to poke around.
Axxx4 Receipt paper is Replenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the
empty printer needs service.
Axxx5 Receipt paper is Remove any jammed paper and then reload. You may need to remove the printer to clear
jamming during jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to
loading clear jams. Otherwise try the reset button or have the printer serviced.
C0011 CDU sensor is This indicates that during a dispense, the sensor located at the front of the CDU shows a
tripped blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the
cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash
tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from
the error, use CDU data in the journal to verify how many notes were actually dispensed.
C0014 CDU sensor is Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near
tripped the reject bin. Check for jammed notes or blocked sensors.
C001x CDU sensor is Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash
tripped Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense.
Other than upgrading the cash tray or using a sign to warn customers, you can loosen the
screws that hold the dispenser and slide it back.
C0028 CDU sensor is Check dispenser for jammed bills and restart the machine. If no bills are present try using
tripped compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the
dispenser may require service
C002x CDU sensor is Check dispenser for jammed bills and restart the machine. If no bills are present try using
tripped compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the
dispenser may require service
C0030 CDU motor failure Motor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or
encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or
encoder sensor.
C0031 CDU Gate solenoid The CDU did not respond to its solenoid function check. Check the wiring connections to the
error solenoid(s). Check wiring connections to the CDU main board.
C0032 Outlet solenoid Check and verify all connections to the dispenser circuit board. Check wiring to the
error solenoid(s).
C0033 CDU Encoder error Usually caused by loss of battery power to the CDU mainboard. The only way to recover from
this error is to reprogram the CDU data. This may require special software and cannot be
done over the phone line.
C0034 Double Note detect

Double detect module reporting error, check wiring to the module.
module failure
C0035 Double Note detect

Double detect module reporting error, check wiring to the module.
module failure (2)
C0036 Detected notes in One or more sensors in the dispenser detected a blockage prior to initializing. Check for notes
path before in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser
initializing (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0039 Gate sensor open Check the sensor that is activated when you close the reject bin door (2k/4k dispensers
during initializing only). If the sensor is not being pressed then the error will occur. Check the springs located
on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require
repair / replacement.
C003B Notes detected Check for notes in the Cash Dispenser. If no bills are present try using compressed air to
during installation clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require
service.
C0040 Cassette removed Reset the cassette, check position of microswitch on right rear wall of cassette bay in the
during dispense dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041 Tried to dispense Check the condition of the cash in the cassette. Verify that the cash is of good quality. The
notes more than 5 CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the
times denomination in Transaction setup matches the actual denomination loaded.
C0042 Note jam Check for notes in the Cash Dispenser. If no bills are present try using compressed air to
clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require
service
C0043 More than 10 notes Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject
rejected during one analysis to determine the cause of reject (reports menu). If the cash is of known good quality
transaction then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may
be required.
C0044 More than 5 notes Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject
rejected analysis to determine the cause of reject (reports menu). If the cash is of known good quality
consecutively then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may
be required.
C0046 CDU Hardware Error reported during CDU initialization. Check cabling and potential blockages and power
Failure cycle ATM.
C0047 Feed error This error occurs when the dispenser attempts to pull a bill from the cassette and is
unsucessfull before the dispenser times out. Depending on the model of dispenser there are
different causes and possible solutions. It can be as simple as the cassette being empty,
rollers need cleaning to a firmware upgrade to the CDU.
C0048 Incorrect bill count Verify cash count in the Settlement menu.
C004A Jammed notes Check for notes in the Cash Dispenser. If no bills are present try using compressed air to
service
C004B Long note detected Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the
3 times cassette and dispenser. If this error is persistent, service to cassette or dispenser may be
consecutively required.
C004C Miscount of notes Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and
between sensors test using diagnostics. Dispenser may require service.
C004D Cash cassette not Reset the cassette, check position of microswitch on right rear wall of cassette bay in the
properly set dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
MB1000 check condition of the clutch alignment screw.
C004E Miscount of notes Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested
between sensors notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C004F Miscount of notes Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested
between sensors notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C0050 Power failure Remove any notes from path. Before reinitializing the ATM, first the verify amount of
during dispense dispensed notes in the cassette against the journal.
C0051 Over 150 notes Possibly due to too many rejects, may require repair or cleaning if consistent. Check the
requested Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in
the cassette can effect this condition.
C0052 Detected notes in Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the
path after dispense amount of bills against the journal.
C0053 CDU double detect Double detect module may require adjustment. Check wiring and CDU mainboard
module failure. connections.
C0055 Detected long notes (See definition of C0011 error) this is typically a bounce back of a bill during dispense
at outlet sensor causing the exit sensor to remain blocked for a longer time than is expected.
C0056 Exit gate sensor

Check condition of exit gate, and the exit gate sensor.
failure
C0057 Cassette
information is not CDU programming is not accurate or complete.
properly set
C0059 Cash cassette 2

Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch
removed prior to
if necessary.
dispense.
C005A Cash cassette 1

Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch
removed prior to
if necessary.
dispense
C005B Cash cassette 2

Check cassette for jams, check condition of bills in cassette.
misfeed
C005D Double detect Inspect double detect module and adjust as necessary. Check and clean the cassette and
constantly rollers, verify the quality of cash.
C005E Dispense command

Re-initialize machine, verify connections to mainboard. Check for unplugged sensors.
size check error
C005F Dispense command

Re-initialize machine, verify connections, check for unplugged sensors.
error
C006x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to
service
C007x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to
service
C0082 Shutter failure Check all wiring connections to CDU mainboard. Reinitialize CDU
C0083 Stacker sensor

Check all wiring connections to CDU mainboard. Reinitialize CDU
failure
C0084 Shutter close error Check all wiring connections to CDU mainboard. Reinitialize CDU.
C00AB Notes detected

Clear notes from dispenser. Possibly dust or foreign object blocking sensor.
before initalizing
C00E0 NS2A, NS2B dark Nanocash only - verify connections to sensors. Check wiring to mainboard.
C00E1 NS4 dark Verify connections to NS4 sensor. Check all wiring to mainboard.
CANCE User canceled

This is not an error, but rather a statistic to notify how many users respond "no" to the
transaction at
surcharge notification.
surcharge
CDN05 CDU connection Check cables between CDU and Mainboard, remove cables (even though they may be
failure attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of
concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN0F CDU connection Check cables between CDU and Mainboard, remove cables (even though they may be
CDNxx CDU connection Check cables between CDU and Mainboard, remove cables (even though they may be
D0001 Modem initialization Check modem in diagnostics or modem test. If persistent, it could be a defective modem.
error Note: If the modem is defective, this error will most likely occur frequently. One or two
instances of this error does not usually indicate a defective part.
D0002 Reversal The ATM attempted to do a reversal and could not. Check transaction with the processor.
transaction failed. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for
D1800, D2000.
D0005 Undefined network Code reported by host processor. Specific meaning or definition can vary between the
processing error different processors. Contact your ISO or processor if you encounter an excessive amount of
these errors, or you cannot complete a test transaction because of this error.
D0011 Format error in the Code reported by host processor. Specific meaning or definition can vary between the
message. different processors. Contact your ISO or processor if you encounter an excessive amount of
D0012 Invalid Transaction Code reported by host processor. Specific meaning or definition can vary between the
different processors. Contact your ISO or processor if you encounter an excessive amount of
D0013 Invalid Amount Code reported by host processor. Specific meaning or definition can vary between the
D0014 Invalid Card Code reported by host processor. Specific meaning or definition can vary between the
Number different processors. Contact your ISO or processor if you encounter an excessive amount of
D0019 Reenter the entire Code reported by host processor (Shazam). Specific meaning or definition can vary between
transaction the different processors. Contact your ISO or processor if you encounter an excessive amount
of these errors, or you cannot complete a test transaction because of this error.
D0020 Surcharge screen Code reported by host processor. Specific meaning or definition can vary between the
should have been different processors. Contact your ISO or processor if you encounter an excessive amount of
displayed these errors, or you cannot complete a test transaction because of this error.
D0024 Exceeds issuer Code reported by host processor. Specific meaning or definition can vary between the
withdrawal limit different processors. Contact your ISO or processor if you encounter an excessive amount of
D0031 Issuer financial

Code reported by host processor (Shazam). Specific meaning or definition can vary between
institution is not
the different processors. Contact your ISO or processor if you encounter an excessive amount
supported by a
processor
D0039 No credit account Code reported by host processor. Specific meaning or definition can vary between the
D0041 No credit account Code reported by host processor (Shazam). Specific meaning or definition can vary between
found for the CCN the different processors. Contact your ISO or processor if you encounter an excessive amount
D0043 Stolen Card Code reported by host processor (Shazam). Specific meaning or definition can vary between
D0050 Transaction is not Code reported by host processor (Shazam). Specific meaning or definition can vary between
approved the different processors. Contact your ISO or processor if you encounter an excessive amount
D0051 Insufficient funds Code reported by host processor. Specific meaning or definition can vary between the
D0052 No checking Code reported by host processor. Specific meaning or definition can vary between the
account different processors. Contact your ISO or processor if you encounter an excessive amount of
D0053 No savings account Code reported by host processor. Specific meaning or definition can vary between the
D0054 Expired Card Code reported by host processor. Specific meaning or definition can vary between the
D0055 Invalid PIN Code reported from host processor - Verify all programming. In the case of a new installation,
if master keys are not bound properly, Terminal ID is not active or if programming is not
correct for the host this can occur. If all programming appears correct, contact the processor
and have them trace the Terminal ID.
D0056 No card record Code reported by host processor (Shazam). Specific meaning or definition can vary between
found the different processors. Contact your ISO or processor if you encounter an excessive amount
D0057 Transaction not Code reported by host processor. Specific meaning or definition can vary between the
permitted - card different processors. Contact your ISO or processor if you encounter an excessive amount of
D0058 Transaction not Code reported by host processor. Specific meaning or definition can vary between the
permitted - different processors. Contact your ISO or processor if you encounter an excessive amount of
Terminal these errors, or you cannot complete a test transaction because of this error.
D0059 Customer should Code reported by host processor (Shazam). Specific meaning or definition can vary between
contact his or her the different processors. Contact your ISO or processor if you encounter an excessive amount
financial institution of these errors, or you cannot complete a test transaction because of this error.
D0060 Allowable Code reported by host processor. Specific meaning or definition can vary between the
withdrawal limit is different processors. Contact your ISO or processor if you encounter an excessive amount of
exceeded these errors, or you cannot complete a test transaction because of this error.
D0061 Exceeded Code reported by host processor. Specific meaning or definition can vary between the
withdrawal limit different processors. Contact your ISO or processor if you encounter an excessive amount of
D0065 Exceeds withdrawal Code reported by host processor. Specific meaning or definition can vary between the
frequency limit different processors. Contact your ISO or processor if you encounter an excessive amount of
D0067 Capture card at the

Code reported by host processor (Shazam). Specific meaning or definition can vary between
terminal (requires
card be picked up at
ATM only).
D0075 Number of PIN tries Code reported by host processor. Specific meaning or definition can vary between the
exceeded different processors. Contact your ISO or processor if you encounter an excessive amount of
D0078 No Account Code reported by host processor. Specific meaning or definition can vary between the
D0080 Invalid Date Code reported by host processor. Specific meaning or definition can vary between the
D0081 Time out: response Code reported by host processor (Shazam). Specific meaning or definition can vary between
not received in time the different processors. Contact your ISO or processor if you encounter an excessive amount
allowed (SHAZAM of these errors, or you cannot complete a test transaction because of this error.
switch-in-front
(SIF) terminals).
D0082 Cashback limit Code reported by host processor. Specific meaning or definition can vary between the
exceeded. different processors. Contact your ISO or processor if you encounter an excessive amount of
D0083 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the
D0084 Processor not

Code reported by host processor. Specific meaning or definition can vary between the
available; acquirer
processor unable to
send message
D0086 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the
D0090 Cutoff complete for

Code reported by host processor. Specific meaning or definition can vary between the
terminal; cannot
process prior days
business
D0091 Bank unavailable Code reported by host processor. Specific meaning or definition can vary between the
D0092 System unavailable Code reported by host processor. Specific meaning or definition can vary between the
D0093 Transaction serial

Verify all programming, contact host processor
number mismatch
D0094 Record format Verify all programming, contact host processor

mismatch
D0095 Routing ID
Verify Routing ID number - contact host processor
mismatch
D0096 Terminal ID
Verify Terminal ID number - contact host processor
mismatch
D0097 Response type

mismatch (reversal)
D0098 Response type

mismatch (day- Verify all programming, contact host processor
close)
D0099 Response type

mismatch Verify all programming, contact host processor
(Configuration)
D009A Response type

mismatch
(Withdrawal,
Balance, Transfer)
D009B STX omitted Verify all programming, contact host processor
D009C ETX omitted Verify all programming, contact host processor
D009D FS omitted (after

Verify that version of Mini-Bank Software matches host processor. Contact host processor
response code)
D009E FS omitted (after

Verify all programming. Verify that version of Mini-Bank Software matches host processor.
retrieval reference
Contact host processor
number)
D009F FS omitted (after

system trace audit
number)
D00A0 FS omitted (after Verify all programming. Verify that version of Mini-Bank Software matches host processor.
account balance) Contact host processor
available balance) Contact host processor
available balance) Contact host processor
D00A3 FS omitted (after

authorization
response text)
D00A4 ETX is in wrong Verify all programming. Verify that version of Mini-Bank Software matches host processor.
place Contact host processor

total cash dispense Verify all programming. Verify that version of Mini-Bank Software matches host processor.
amount in day Contact host processor
close)

total non cash Verify all programming. Verify that version of Mini-Bank Software matches host processor.
dispense amount in Contact host processor
day close)

surcharge amount Verify all programming. Verify that version of Mini-Bank Software matches host processor.
in day close Contact host processor
message)

surcharge amount Verify all programming. Verify that version of Mini-Bank Software matches host processor.
in configuration Check that Dual Master Key is disabled (non Coredata). Contact host processor
message)
D00A9 ETX omitted (from

configuration
message)
D0300 Modem is not Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
responding
D1000 No Connection Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1100 ENQ not received Verify all programming. Verify that version of Mini-Bank Software matches host processor.
from host Contact host processor
D1200 Transmission error Use diagnostic or modem test to test modem. If error is persistent, modem may be defective
D1300 NAK sent 3 times to

Verify host phone number - See D170x. If persistent, it could be a defective modem.
host
D1500 Modem connection

Verify host phone number - verify modem speed - See D170x. If consistent, it can be a
time out - host not
defective modem
responding
D1702 Modem connection Phone line connected to ATM will not support data communication. In line filter may help this.
error Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can
also be a problem with programming, check all programming (especially Dual Master Key
setting and Host Processor Mode).
D170x Modem cannot

Phone line connected to ATM will not support Data-communication. In line filter may fix this.
support connection
Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem
- excessive line
with programming, check all programming (especially Dual Master Key setting and Host
noise (usually
Processor Mode).
D1704/06)
D1800 No dial tone Verify that incoming phone line is plugged into "Line" rather than "Phone" on mainboard.
Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE:
This error occurs only if there is no dial tone at the mainboard.
D1900 No answer Verify host phone number - See D170x, there is no answer from the host modem.
D2000 Phone line Busy Verify host phone number - call line with handset and check for busy signal - See D170x. ATM
modem is receiving a busy signal when it dials out.
D2100 Modem initialization Check modem in diagnostics or modem test. If persistent, it could be a defective modem.
error Note: If the modem is defective, this error will most likely occur frequently. One or two
instances of this error does not usually indicate a defective part.
D2200 EOT not received Verify all programming. Verify that version of Mini-Bank Software matches host processor.
from host Contact host processor
E000x RMS port failure,

response time out,
Verify RMS settings (Host Setup) - See D170x
modem failure, no
dial tone
F0001 Current Number of

Load notes into the cash cassette - use Add Cassette function in Settlement
Bills is 0
F0002 No Surcharge
Set Surcharge owner - (Customer Setup)
Owner set
F0003 No Surcharge
Set Surcharge amount - (Customer Setup)
Amount
F0004 No refresh timer set

when advertisement Set refresh timer - (Customer Setup)
is enabled
F0005 No Advertisement
text when
Set Advertisement text - (Customer Setup)
advertisement is
enabled
F0006 Dispense limit set Set Dispense limit - (Transaction Setup)
error (must be less

than 25 notes)
F0007 Denomination Set

Valid Denominations are $10, $20, $50, $100 - (Transaction Setup)
error
F0008 Fast Cash Set error

(cannot exceed Check fast cash settings (Transaction Setup)
dispense limit)
F0009 Master Key index is

Check Master Key index - verify checksum (Host Setup)
invalid
F000A Master Key is empty Check Master Key checksum - reinject key (Host Setup)
F000B Host Telephone

Set Host Telephone Number - (Host Setup)
Number is not set
F000C Error Retry timer is

Set Error retry timer (Host Setup)
not set
F000D RMS Password is

not set when RMS is Set RMS Password - (Host Setup)
enabled
F000E RMS phone number

is not set when RMS Set RMS Phone number - (Host Setup)
send is enabled
F000F Terminal ID is not

Set Terminal ID number - (Host Setup)
set
F0010 Routing ID is not

Set Routing ID number - (Host Setup)
set
F0011 Master Key Serial

Set Master Key serial number - (Host Setup)
number is not set
F0013 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard
F0014 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard
W0001 WebRMS failed to This does not mean that the ATM is down; it's a warning message that WebRMS could not dial
dial into the ATM into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM
is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor
experiences static.
W0002 WebRMS low cash This is a courtesy alert warning, along with an email message, that you requested to receive
warning when the total bill count is under a certain amount. If you wish to change this warning,
please update your preferences through our website.
W0003 WebRMS could not Although webRMS successfully retrieved the journal information, it could not find the ATM's
retrieve the local local time. (This is equivalent to the "-1/-1/-001" error when using Windows RMS). This
ATM time problem sometimes occur with ATMs of an older application version. Make sure you are
running the latest application version.
W0004 The ATM time, as

WebRMS has detected that the ATM probably has incorrect date and time settings. You will
set in the Operator
need to physically go to the ATM location and manually reset the correct date with the Master
Function Menu, is
Password.
incorrect
W0005 WebRMS
coincidentally
detected that the
This is not an error in particular, but a simple warning that someone was locally on-site at the
ATM was in
ATM, and used its Operator Function menu.
Operator mode at
the time the ATM
was dialed into.
W0006 WebRMS has failed

to dial into the ATM Check with the merchant and/or site owner to ensure that the ATM is turned on at all times,
consecutively for and that the ATM is not sharing the line with another device.
more than 3 days.
CONTACT US
Where will the ATM be installed?

Grocery store / Convenience store / Gas Bank/Credit union
station
Other
Restaurant/Bar/Club
Retail store
Please Note: This request for quote form is intended for businesses looking to place an ATM
machine within their property or business. We cannot forward requests for people looking
to resell or distribute ATMs.
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4/4/2019 ATM Error Codes | ATM Experts

Questions? Call Now 833-226-4527

ATM ERROR CODES

TALK TO AN ATM SPECIALIST

TRITON ERROR CODES

Error Code: 1 Subscribe to our mailing list

Error Code: 4 CUSTOMERS

Results: Triton RL5000 ATM

Hantle C4000P ATM

Error Code: 18 Hyosung Mini-Bank 5100 ATM

Error Code: 65 Tidel 3400 ATM

Possible Cause: Tidel 3700 ATM

ALL WRG ATM MODELS

ALL NCR ATM MODELS

Error Code: 33 (21h) NCR SelfServ 22 ATM

Error Code: 34 (22h) NCR EasyPoint 3300 ATM

Description: Mistracked note at feed NCR EasyPoint 3600 ATM

Recommended Action: NCR EasyPoint 3800 ATM

This is a double detect fault. NCR Personas 77 ATM

Error Code: 35 (23h)

Error Code: 36 (24h)

Error Code: 37 (25h)

Error Code: 38 (26h)

Error Code: 39 (27h)

Error Code: 42 (2Ah)

Error Code: 44 (2Ch)

Description: Double detect error.

Error Code: 45 (2Dh)

Error Code: 46 (2Eh)

Error Code: 47 (2Fh)

Error Code: 48 (30h) SDD Mechanism

Error Code: 48 (30h)

Error Code: 49 (31h)

Error Code: 50 (32h)

Error Code: 51 (33h)

Error Code: 52 (34h)

Error Code: 53 (35h)

Error Code: 54 (36h)

Error Code: 55 (37h)

Error Code: 56 (38h)

Error Code: 101 (65h)

Error Code: 102 (66h)

Error Code: 103 (67h)

Error Code: 104 (68h)

Error Code: 105 (69h)

Error Code: 106 (6Ah)

Error Code: 108 (6Ch)

Description: Unexpected note at double detect

Error Code: 109 (6Dh)

Error Code: 110 (6Eh)

Error Code: 111 (6Fh)

3. If the error clears, put the cash dispenser in service.

Error Code: 112 (70h)

Error Code: 113 (71h)

Error Code: 114 (72h)

Error Code: 115 (73h)

Error Code: 118 (76h)

Error Code: 119 (77h)

4. If the error clears, put the cash dispenser in service.

Error Code: 122 (7Ah)