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    Nihal Ojha: Work Experience Key Skills

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    Nihal Ojha has experience as an intern at SPAR India conducting customer surveys and proposing improvements. He has also worked as a Process Associate at Royal Bank of Scotland handling fraud, chargebacks, and customer complaints. Currently, Nihal is pursuing a PGDM in Marketing & Strategy and Data Analytics from Mysore Royal Academy. He has led various student events and holds a Guinness World Record. Nihal is proficient in MS Office, R Programming, and data analytics skills.

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    Nihal Ojha: Work Experience Key Skills

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    Nihal Ojha has experience as an intern at SPAR India conducting customer surveys and proposing improvements. He has also worked as a Process Associate at Royal Bank of Scotland handling fraud, chargebacks, and customer complaints. Currently, Nihal is pursuing a PGDM in Marketing & Strategy and Data Analytics from Mysore Royal Academy. He has led various student events and holds a Guinness World Record. Nihal is proficient in MS Office, R Programming, and data analytics skills.

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    Nihal Resume.

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    Nihal Ojha has experience as an intern at SPAR India conducting customer surveys and proposing improvements. He has also worked as a Process Associate at Royal Bank of Scotland handling fraud, chargebacks, and customer complaints. Currently, Nihal is pursuing a PGDM in Marketing & Strategy and Data Analytics from Mysore Royal Academy. He has led various student events and holds a Guinness World Record. Nihal is proficient in MS Office, R Programming, and data analytics skills.

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    Download as pdf or txt
    28 views1 page

    Nihal Ojha: Work Experience Key Skills

    Uploaded by

    Anonymous cFiiA6WD
    Nihal Ojha has experience as an intern at SPAR India conducting customer surveys and proposing improvements. He has also worked as a Process Associate at Royal Bank of Scotland handling fraud, chargebacks, and customer complaints. Currently, Nihal is pursuing a PGDM in Marketing & Strategy and Data Analytics from Mysore Royal Academy. He has led various student events and holds a Guinness World Record. Nihal is proficient in MS Office, R Programming, and data analytics skills.

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    of 1

    Nihal Ojha

    [email protected] +91-8248471413 Chennai, India linkedin.com/in/nihal-ojha-b85419120

    WORK EXPERIENCE KEY SKILLS


    Intern MS Office R Programming Regression
    SPAR India
    04/2018 – 05/2018 Bangalore, India Marketing Analytics SEO
    Tasks
    Conducted 151 Customer Survey on SPAR Website and
    Mobile App to identify areas of improvements to enhance
    customer shopping experience, and proposed changes based BUSINESS PROJECTS
    on insights.
    Assessed Digital Kiosks usage and came up with promotional BrilliantTS (Feasibility Test )
    programs to increase customer shopping through kiosk. Explored the Feasibility Test in terms of B2C of the U.S. based
    product- Fuze Card in the Indian Context- took 150 Primary research
    data from customers.

    Process Associate- Fraud and Chargebacks


    Royal Bank of Scotland (RBS) Business Blockchain (white Paper)
    Identified the key areas where Blockchain can be implemented for
    Services Pvt. Ltd the industries and set the parameters to decide if this technology
    08/2016 – 05/2017 Chennai, India makes sense to your business.
    Tasks
    Played a key role in migrating credit cycle-1 chargeback from Flipkart (Online Shopping)
    UK. Analysed customer perception towards online shopping with
    Flipkart as a case- took 240 Primary research data from customers
    Investigated, validated, and processed the
    complaints/review request received by telephony team, to
    the respective Visa or MasterCard Team and passed refunds. Yumlane (Sales & Business Development)
    Analyzed Business Development strategies for a start-up in Mumbai
    Verified the fraudulent transactions on customer credit card to understand sales and Business Development opportunities.
    and managed disputed accounts to ensure customer.

    Junior Process Associate- Risk Remediation ACHIEVEMENTS


    Royal Bank of Scotland (RBS) Business
    Services Pvt. Ltd Mysore Royal Academy
    07/2015 – 07/2016 Chennai, India Headed the student event team at MYRA School of Business and hosted
    sports, cultural and industry interaction events for the cohorts of 2018
    Tasks and 2019.
    Performed real-time entries in registration of new
    applications for Payment Protection Insurance (PPI) and Mysore Royal Academy
    processed KYC checks of the customers before registering in Led the cohort of 2019 as the class representative ensuring student
    the PPI Database. faculty engagement and interaction.

    Dealt with customer complaints related to Personal loan, Guinness World Record
    Credit Card, Mortgage, Overdraft and Direct finance. Part of the World’s largest human flag recorded in Guinness book held in
    Chennai (2014).

    EDUCATION LANGUAGES
    PG Diploma in Management (PGDM) in English
    Marketing & Strategy and Data Analytics
    Mysore Royal Academy (MYRA) School of Hindi
    Business
    Marwari
    06/2017 – 05/2019 Mysuru, India
    Tamil
    Bachelor of Commerce (B.com.) in Corporate
    Secretaryship
    DG Vaishnav College, University of Madras INTERESTS
    06/2012 – 05/2015 Chennai, India
    Cricket Chess Travel Dance

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