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    Restoring An Unreachable Jace

    Uploaded by

    Jazer Mike Ramos
    The document provides steps to restore an unreachable JACE controller to factory default settings. It involves extracting files from a clean installation file, transferring them to the JACE using FTP, and running an OS update command in the serial shell to reinstall the default OS image and configuration.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Restoring An Unreachable Jace

    Uploaded by

    Jazer Mike Ramos
    153 views4 pages
    The document provides steps to restore an unreachable JACE controller to factory default settings. It involves extracting files from a clean installation file, transferring them to the JACE using FTP, and running an OS update command in the serial shell to reinstall the default OS image and configuration.

    Original Description:

    troubleshoot

    Original Title

    Restoring an Unreachable Jace

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    The document provides steps to restore an unreachable JACE controller to factory default settings. It involves extracting files from a clean installation file, transferring them to the JACE using FTP, and running an OS update command in the serial shell to reinstall the default OS image and configuration.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    153 views4 pages

    Restoring An Unreachable Jace

    Uploaded by

    Jazer Mike Ramos
    The document provides steps to restore an unreachable JACE controller to factory default settings. It involves extracting files from a clean installation file, transferring them to the JACE using FTP, and running an OS update command in the serial shell to reinstall the default OS image and configuration.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Page 1 of 4 Restoring An Unreachable JACE Jan 03, 2013

    Restoring An Unreachable JACE

    Date: Jan 03, 2013


    Product: All QNX Based JACEs
    Revision: All Ax Revision 3.2 and Later

    Problem

    It is possible that the JACE can enter a state in which platform and station connections can not be made. This
    can result from a mismatch between the operating system and NRE version. The mismatch can result from
    failure to initially commission the JACE prior to installing a station, improper software upgrade/downgrade or
    inappropriately copying files to the JACE.

    Solution

    For the following process a physical connection will need to be made to the JACE with a null modem cable. An
    FTP connection will also need to be made through the Ethernet port.
    1.) Locate the appropriate clean.dist file.

    Each JACE model has a unique clean.dist file that contains the correct OS image for that model. The directory
    of clean.dist files is found in the /cleanDist folder of a Niagara installation. The following dist files correspond to
    the indicated JACE model :
    Note
    The clean.dist file for the JACE-7 (javelina_booke) is only available in Niagara version 3.4 and
    later.
    The clean.dist file for the JACE-6E is only available in Niagara versions 3.6.47 and later.

    Once these JACE models have had the files installed form the clean.dist, the JACE must be
    commissioned using a version of Workbench that contains the clean.dist files.

    JACE-200/202-XPR ---- qnx-jace-npm2xx-etfs512-clean.dist


    JACE-403 ----------------- qnx-jace-york-etfs512-clean.dist
    JACE-404/545------------ qnx-jace-james-etfs512-clean.dist
    JACE-600/602-XPR ---- qnx-jace-npm6xx-etfs2048-clean.dist
    JACE-6E ------------------- qnx-jace-npm6e-etfs2048-clean.dist
    JACE-7 --------------------- qnx-jace-javelina_booke-etfs2048-clean.dist

    Note
    If the JACE contains the extended memory feature then use the etfs-2048 dist instead of the
    etfs-512.

    2.) Extract the needed OS image file (*.image) and clean.tar.gz file.

    Once the correct clean.dist file has been established from the above list it can be unzipped using Winzip or a
    similar program (it may be necessary to make a copy of the dist file and then change the extension to .zip and

    Page 1 of 4 Internal Jan 03, 2013


    Page 2 of 4 Restoring An Unreachable JACE Jan 03, 2013
    extract using Windows Explorer). The .image file and clean.tar.gz file need to be extracted to the computer that
    will be making the FTP connection to the JACE.

    3.) Make a serial shell connection to the JACE.

    A serial shell connection can be made to a JACE through the RS-232 COM1 port. The 4 pin jumper will need
    to be in "Serial Shell" mode, and the JACE must be rebooted with the jumper in the right position before it will
    communicate. More details can be found on page 26 of the "JACE Niagara Ax Install & Startup Guide" found
    in the /docs/docJaceStartup folder of a Niagara installation. Type the platform credentials of the JACE when
    prompted for "login:" type username, when prompted for "password:" type the platform password, characters
    will not echo. Once successfully logged in, a menu will be displayed and option 4 will allow you to enable FTP.
    Be sure that FTP is enabled before going to the next Step.

    4.) Make an FTP connection to the JACE.

    Using an FTP client such as FileZilla or Windows FTP connect to the JACE. The platform credentials should
    be entered when prompted for a username and password. Once connected to the JACE, transfer the image file
    that was extracted from the clean.dist file to the /tmp directory of the JACE

    Transfer OS Image

    and transfer the clean.tar.gz file to the /ffs0/zip directory of the JACE.

    Page 2 of 4 Internal Jan 03, 2013


    Page 3 of 4 Restoring An Unreachable JACE Jan 03, 2013
    Transfer clean.tar.gz

    5.) Run osupdate in the serial shell.

    Return to the serial shell connection and type "sh" at the prompt of the menu screen and hit enter. This should
    produce a # prompt. Type "osupdate" and hit enter. There will be no confirmation message, but another #
    prompt should appear on the next line. Type "exit", and then reboot the JACE with option 7.

    Page 3 of 4 Internal Jan 03, 2013


    Page 4 of 4 Restoring An Unreachable JACE Jan 03, 2013
    Run OS Update

    Once the JACE reboots, it will install the clean.dist file and the JACE will be restored to factory default
    condition. A platform connection should be made and the JACE should be commissioned in the intended
    Niagara version before anything else is done.

    Legal
    Information and/or specifications published here are current as of the date of publication of this document.
    Tridium, Inc. reserves the right to change or modify specifications without prior notice. The latest product
    specifications can be found by contacting our corporate headquarters, Richmond, Virginia. Products or features
    contained herein are covered by one or more U.S. or foreign patents. This document may be copied by parties
    who are authorized to distribute Tridium products in connection with distribution of those products, subject to
    the contracts that authorize such distribution. It may not otherwise, in whole or in part, be copied, photocopied,
    reproduced, translated, or reduced to any electronic medium or machine-readable form without prior written
    consent from Tridium, Inc. Complete confidentiality, trademark, copyright and patent notifications can be found
    at: http://www.tridium.com/galleries/SignUp/Confidentiality.pdf
    JACE, Niagara Framework, Niagara AX Framework and the Sedona Framework are trademarks of Tridium, Inc.
    (c)Copyright 2011 Tridium Inc. All Rights Reserved
    3951 Westerre Parkway, Suite 350 Richmond, VA 23233
    Phone: 804.747.4771 Fax: 804.747.5204

    Page 4 of 4 Internal Jan 03, 2013

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