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Stakeholder Management: PMP Study

Guide for PMBOK 6th Ed.
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Project Stakeholder Management identifes people or organizations that may impact or be impacted by your
project, and develops strategies to manage their expectations. This Knowledge Area contains four processes:
Identify Stakeholder, Plan Stakeholder, Manage Stakeholder Engagement, and Control Stakeholder Engagement.
The following article is a summary of Stakeholder Management for PMBOK 6th Edition.

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Key Terms
Stakeholder – A stakeholder is anyone who has a “stake” in the project. Stakeholders can either impact or be
impacted by the project. Key stakeholders are those people who can make project-level decisions (e.g. project
sponsor).

Stakeholder analysis – Stakeholder analysis involves identifying all the stakeholders, analyzing how each
stakeholder can impact or injuence the project, and developing strategies to injuence the stakeholders’ impacts.

Stakeholder management strategy – Strategies to increase stakeholders’ support and minimize their resistance
(e.g. through use of stakeholder analysis matrix)

Stakeholder register – Stakeholder register may contain information about the stakeholder. It can include the
following: Name, Title, Project role, Contact info, Injuence, Impact, and Attitude.

Identify Stakeholders
Identify Stakeholders is the process of identify people, groups, or organizations that may impact or be impacted
by your project. This process collects relevant information about your stakeholders and monitors their interests.
Identifying and analyzing your stakeholders can minimize change resistors and lead to project success.

» Classi>cation models

» Power/interest grid

» Power/injuence grid

» Injuence/impact grid

» Salience model (describes stakeholders based on power, urgency, and legitimacy)

Plan Stakeholder Engagement

Plan Stakeholder Engagement is the process of developing strategies to increase stakeholder interest and
engagement on your project. The goal is to increase project supporters and minimize resistors throughout the
entire project lifecycle.

Analytical techniques are used to determine stakeholders’ current engagement level and the desired
engagement levels. When there’s a gap between the current engagement level and the desired levels, the project
team will develop plans to minimize the gap and increase stakeholder engagement.

There are 5 levels of stakeholder engagement:

» Unaware

» Resistant

» Neutral

» Supportive

» Leading

Stakeholder engagement assessment matrix is used to map a stakeholder’s current engagement level and
his/her desired engagement level.

Manage Stakeholder Engagement

Manage Stakeholder Engagement is the process of communicating and working with stakeholders to meet their
expectations. This process involves engagement stakeholders, addressing their concerns, and clarifying issues.

When the stakeholders feel their concerns have been heard and addressed, their support for the project will
increase.

The stakeholders’ injuence on the project is highest during initiation and gets progressively lower as the project
progresses.

To be successful on this process, you, the project manager, need to have strong interpersonal skills, such as
conjict resolution and active listening.

Monitor Stakeholder Engagement

Monitor Stakeholder Engagement is the process of monitoring overall project stakeholder relationships and
adjustment strategies for engagement accordingly.

Information management systems are tools that allow project managers to capture, store and distribute
information about stakeholders. Some information about stakeholders can be highly confdential and may not be
documented.

Before you go…

Lastly, don’t forget to check out the other study notes in this series and download our free 200 practice questions
by clicking the links below:

Integration Management – PMP Study Guide

Scope Management – PMP Study Guide

Time Management – PMP Study Guide

Cost Management – PMP Study Guide

Quality Management – PMP Study Guide

HR Management – PMP Study Guide

Communications Management – PMP Study Guide

Risk Management – PMP Study Guide

Procurement Management – PMP Study Guide

Stakeholder Management – PMP Study Guide

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