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    Questionnaire: D) Above 20 Lacks

    Uploaded by

    Shinchan Nohara
    The document is a 20 question survey questionnaire about customer preferences and perceptions regarding retail electronics stores (Girias) compared to online e-commerce platforms. The survey collects demographic information and gauges customers' opinions on factors like frequency of online shopping, discounts offered, technology adoption, problems encountered, trust and loyalty. Respondents are asked to rate Girias and other preferred stores on characteristics like place, price, product, promotion, process, people and physical evidence.

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    Questionnaire: D) Above 20 Lacks

    Uploaded by

    Shinchan Nohara
    99 views5 pages
    The document is a 20 question survey questionnaire about customer preferences and perceptions regarding retail electronics stores (Girias) compared to online e-commerce platforms. The survey collects demographic information and gauges customers' opinions on factors like frequency of online shopping, discounts offered, technology adoption, problems encountered, trust and loyalty. Respondents are asked to rate Girias and other preferred stores on characteristics like place, price, product, promotion, process, people and physical evidence.

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    Original Title

    Questionnaire

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    The document is a 20 question survey questionnaire about customer preferences and perceptions regarding retail electronics stores (Girias) compared to online e-commerce platforms. The survey collects demographic information and gauges customers' opinions on factors like frequency of online shopping, discounts offered, technology adoption, problems encountered, trust and loyalty. Respondents are asked to rate Girias and other preferred stores on characteristics like place, price, product, promotion, process, people and physical evidence.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    99 views5 pages

    Questionnaire: D) Above 20 Lacks

    Uploaded by

    Shinchan Nohara
    The document is a 20 question survey questionnaire about customer preferences and perceptions regarding retail electronics stores (Girias) compared to online e-commerce platforms. The survey collects demographic information and gauges customers' opinions on factors like frequency of online shopping, discounts offered, technology adoption, problems encountered, trust and loyalty. Respondents are asked to rate Girias and other preferred stores on characteristics like place, price, product, promotion, process, people and physical evidence.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    QUESTIONNAIRE

    NAME:

    1. What is your age group?

    a) 18-25 b) 25-35
    c) 35-45 d) above 45

    2. What is your gender

    a) Male b) female

    3) you belong to which individual of the following category

    a) below10th b) 10th
    c) puc d) degree

    e) masters

    4. What is your occupation?

    a) doctor b) engineer

    c) business man d) others

    5. How much is your income per year


    a) Below 5 lacks b) 10-15lacks

    c) 15-20lacks d) above 20 lacks

    6. How often do you use internet for E-commerce

    a) once in a day b) once in a week

    c) once in a month d) once in a year

    e) very often
    7. do you think girias have changed their business style or are they following the same style
    of business

    a) they have changed b) partially changed

    c) they didn’t change

    8. when you have to buy electronic products which store you choose other than girias

    a) amazon b) flipkart

    c) Reliance trends d) adishwar

    e) pai

    9. Would you prefer girias over E-commerce

    a) Always b) most of times

    c) Sometimes d) rarely

    e) never

    10. Does girias adopt latest technology in business style

    a) Always b) most of times

    c) Sometimes d) rarely

    e) Never
    11. Does girias adopt latest technology in business style

    a. more than E-commerce


    b. equally to E- commerce
    c. not more than E-commerce

    12. In your last five electronic purchase who gave more discount.

    a) Girias or retail outlets b) E-commerce

    c) local shop

    13.what problem have you faced while buying product from girias

    a) time consuming b) travelling expenses

    c) less product collection d) limited services hours

    e) I have not faced any problem

    14. do you think girias will give over promise to their customer

    a) may be b) may not

    c) neutral d) they will

    e) they will not

    15. what made you to be loyal customer of girias

    a) good sales & services b) more preference for loyal customers

    c) pricing d) trust worth

    e) I am not loyal customer of girias

    16. what problem have you encounter in your online shopping

    a) technical problem delivering the order payments

    b) lack of information on the seller the guarantee & consumer rights

    c) delivering problem

    d) payment problem

    e) other

    f) I have not encountered any problem


    17. do you feel E-commerce involves in fraud cases

    a) strongly agree b) agree

    c) neutral d) disagree

    e) strongly disagree

    18. for next purchase where will you visit

    a) girias b) E- commerce

    c) others

    19. which one is your most prefer store apart from girias

    a) amazon b) flipkart

    c) reliance trend d) adishwar

    e) others

    20. compare the following characteristics of girias with your preference store

    excellent Very good Good Not bad poor

    Place

    price

    product

    promotion

    process

    people

    Physical
    evidence

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