Sgha 2019 PDF

STANDARD
GROUND
HANDLING
AGREEMENT
EDITION 2018
IATA SGHA 2018 | 2013 | 2008
1
ABOUT US
ABOUT US
Swissport Profile 5
2 TIPS, TOOLS AND

CLARIFICATIONS
TIPS & TOOLS

About IATA’s Standard Ground Handling Agreement 20
Standard IATA Delay Codes (AHM730) 21
Swissport-specific SGHA Clarifications 26
Aircraft Types and Liability 30
3 STANDARD GROUND HANDLING

AGREEMENT 2018
SGHA 2018
Definitions and Terminology 37
Main Agreement 40
Annex A – Ground Handling Services 58
Annex BX.X – Location(s), Agreed Services and Charges 94
Annex BX.X – Simplified Procedure – Location(s), Agreed
Services and Charges 101

AGREEMENT 2013
SGHA 2013
Main Agreement 116
Annex B – Location(s), Agreed Services and Charges 162
Annex B – Simplified Procedure – Location(s), Agreed

AGREEMENT 2008
SGHA 2008
Main Agreement 179
1
ABOUT US
Swissport Profile 5
ABOUT US
DID YOU KNOW? FACTS & FIGURES
SWISSPORT 50 Countries 850

HANDLED 172
Customers
68,000
Employees
AIRCRAFT 134
TYPES
Ware
houses
WORLDWIDE 4.5
MILLION
Flights
300 Airports served
IN 2017
handled*
4.7 MILLION
265
MILLION
Passengers
Cargo tons handled served**
As of August 2018 | * Movements | * * Counting departures
SGHA 2018/2013/2008
6 Swissport Profile Swissport Profile 7
ABOUT US
SERVICE OFFERINGS
t
Swissport provides customers with a full range of mission-critical
men
Gate a
airport ground services and air cargo handling.
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Swissport colleagues can be found in passenger services such as
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check-in, gate management, security screening, lost and found and
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lounge services and in logistical roles such as baggage handling,
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ramp handling, de-icing, cargo handling, warehousing or fueling.
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We deliver standardized, efficient and high-quality operations for our
eli
customers in 300 airports across the globe. Fu ity
cur t
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anage
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GROUND Maintenance
SERVICES Executive aviation

Avia
Airport Ground Services tran tion pa
In 2017 Swissport provided ground services spo ssen
rt ger
at 191 airports worldwide. As the largest
independent global ground services provider
Swissport also operates a large number
of hubs for full-service carriers and low-cost
carriers around the world.
Air Cargo Handling

Swissport Cargo Services is a world-leading
CARGO
cargo services provider with a global network
and presence. In 2017, we handled HANDLING
4.7 million cargo tons at our warehouses g
dlin
around the globe.
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SGHA 2018/2013/2008 SGHA 2018/2013/2008

ABOUT US
CORE VALUES SWISSPORT DIFFERENTIATORS
► One-Stop-Shop
Ability to provide a range of ground services activities from de-icing and
fueling to airport lounges, with the ability to offer “one-stop-shop” services
PEOPLE at a hub level. Our services are individually tailored to meet the specific
needs of every customer
We show respect towards our people and their
values; we do not compromise on safety and work
► Swissport Formula
with enthusiasm and enjoyment.
Unique standardized global services delivery model with a key
account management team that ensures consistency to our customers
across all locations
► Global Footprint
Our global network allows us to optimize resource utilization across our
PROFESSIONALISM operations helping to minimize costs and share and deploy our global
knowledge and best practices across our vast international network
We are pioneers; working constantly on achieving
sustainable results, we creatively explore new options
and improved solutions. ► Customer Partnerships
Strong and responsive customer partnerships enabling us to move from
providing single airport or network packages to integrated hub and base
management services and ultimately to full outsourcing based on the
needs and growth plans of the customer
► Investment in People, Infrastructure and Equipment

PARTNERSHIP Focus and continually investing in people, state-of-the-art facilities, IT
systems and equipment to further enhance our global service delivery
Continually striving to exceed the expectations of our
clients and our commitments, we deliver excellent
service; in any place at any time. ► Focus on Health & Safety
Swissport is determined to meet the ultimate goal of zero accidents,
zero work-related injuries and illnesses. Our aim is to be the recognized
global leader in health & safety in our sector
SGHA 2018/2013/2008 SGHA 2018/2013/2008

ABOUT US
SWISSPORT FORMULA
The Swissport Formula creates a sustainable competitive
advantage and delivers stakeholder value. 1 Full range of mission critical services
We are committed to consistently deliver high-quality services
and a positive experience to our clients and to their customers
2 Competitive cost base

Advanced tools to forecast demand and to plan our resources
are vital to creating a competitive cost base
1 3 and
Safe and industry-leading operations
The Swissport Formula is a standardized set of tools, procedures
FULL RANGE
OF MISSION trainings enabling our employees to deliver high quality and
CRITICAL
SERVICES safe operations
6 2
4 Global consistency
ORK
PRICING
DISCIPLINE AND COMPETITIVE The Swissport Formula is an indispensable instrument for
OP E R
COST BASE
L FRAMEW
COMMERCIAL
GOVERNANCE
“the way we work” and a key contributor to a globally consistent
performance
ATING MODEL
SWISSPORT
FORMULA
5 Sustainable stakeholder relations
MERCIA
THE WAY WE WORK
Mutual trust and an open dialogue are crucial elements of any
3
successful long-term client relationship
5
COM
6 Pricing
SAFE AND
SUSTAINABLE
INDUSTRY-LEADING
discipline and commercial governance
STAKEHOLDER
RELATIONS OPERATIONS Our focus on value creation in our business decisions increases
the stability of our network and ultimately benefits our clients
4 as well
GLOBAL
CONSISTENCY
underpinned by
STANDARDIZED
INNOVATION GLOBAL
OPERATIONS &
LEADERSHIP IT SYSTEMS
TRAINING
SGHA 2018/2013/2008 SGHA 2018/2013/2008

ABOUT US
AWARDS & CERTIFICATIONS
RECENT AWARDS CERTIFICATIONS
AGO CERTIFICATES & IGOM RECOGNITION 2017 CARGOIQ

Awarded to Swissport at the IGHC in Bangkok, IATA Swissport has achieved certification as a fully compliant
CARGOiQ company, a landmark certification recognizing
BEST TERMINAL OPERATOR (KIA) 2017 Swissport’s active endeavours to fully comply with all
Awarded to Swissport at the National Trade Facilitation Awards agreed industry quality standards. Swissport is a member
of the Board
GROUND HANDLER OF THE YEAR 2016
Awarded to Swissport after the company won the inaugural ISAGO
prize in 2012 Swissport’s Corporate Headquarters as well as 14 stations of
its global network have been awarded the IATA Safety Audit
INTERNATIONAL CARGO HANDLER OF THE YEAR – for Ground Operations, listed in the ISAGO registry
AFRICA (2011/2013/2015)
Awarded to Swissport for the third time in a row at the Air Cargo IATA
Africa 2015 Conference and Exhibition Swissport is a Member of the Strategic Partnership Program
from 2005
ACSA BEST CARGO HANDLER OF THE YEAR 2014
Awarded to Swissport at ACSA’s Feather Awards 2014 ISO
Swissport is Management System ISO9001:2015 certified
ACW AIR CARGO HANDLING AGENT OF THE YEAR 2014 (by SGS)
Awarded to Swissport for the sixth year in succession at the
World Air Cargo Awards 2014 CEIV
Swissport is Pharma certified in multiple countries
GROUND HANDLING AWARD 2013
Awarded to Swissport at the prestigious Cargo Airline of the
Year Awards 2013
SGHA 2018/2013/2008 SGHA 2018/2013/2008

ABOUT US
GLOBAL PRESENCE
“We are where you are”

NORTH EUROPE
With global operations in AMERICA
over 300 airports in 50 81 AIRPORTS
countries, Swissport has 86 AIRPORTS
a larger global footprint
and offers a wider range of
services than any of our
competitors.
Our diversified customer MIDDLE EAST

base of 850 customers & AFRICA
ranges from established 56 AIRPORTS
multinational airlines to
low-cost carriers, regional
carriers, airports and freight ASIA-PACIFIC
forwarders.
SOUTH 40 AIRPORTS
AMERICA
37 AIRPORTS
300
AIRPORTS
GLOBALLY
As of August 2018
SGHA 2018/2013/2008 SGHA 2018/2013/2008

2
TIPS, TOOLS AND
CLARIFICATIONS
19
DID YOU KNOW?
SWISSPORT’S 2 TIPS, TOOLS AND

CLARIFICATIONS
TIPS & TOOLS

About IATA’s Standard Ground Handling Agreement 20
TOTAL WARE
Standard IATA Delay Codes (AHM730) 21
Swissport-specific SGHA Clarifications 26
Aircraft Types and Liability 30
HOUSE AREA
GLOBALLY IS
415,000 M²
EQUALLING
58 SOCCER
FIELDS
SGHA 2018/2013/2008
20 About IATA’s Standard Ground Handling Agreement Standard IATA Delay Codes (AHM730) 21
ABOUT IATA’S STANDARD GROUND STANDARD IATA DELAY CODES (AHM730)

HANDLING AGREEMENT
Others
IATA has published the 2018 version of the Standard Ground Handling 00 – 05 Airline internal codes
Agreement (SGHA) – the proven contractual framework that is used 06 (OA) No gate/stand availability due to own airline activity
globally for over 25 years. The SGHA is a dynamic document that 09 (SG) Scheduled ground time less than declared minimum
ground time
TIPS & TOOLS

reflects the evolution of the ground handling business over time.
Industry experts who attend regular meetings of the Aviation Ground
Services Agreements Working Group (AGSA WG) publish new versions Passenger and Baggage
of the SGHA every 5 years following detailed reviews. 11 (PD) Late check-in, acceptance after deadline
12 (PL) Late check-in, congestions in check-in area
The SGHA 2018 provides a standard baseline for contracting handling 13 (PE) Check-in error, passenger and baggage
services to ensure safe & efficient operations. It provides additional 14 (PO) Oversales, booking errors
insight into: 15 (PH) Boarding, discrepancies and paging,
• Outsourcing services accurately missing checked-in passenger
• Clear service descriptions to avoid misinterpretations, 16 (PS) Commercial publicity/passenger convenience, VIP,
grey areas press, ground meals and missing personal items
• Minimizing the risk of conflicts between parties 17 (PC) Catering order, late or incorrect order given to supplier
• Avoiding cost differences for services 18 (PB) Baggage processing, sorting etc.
19 (PW) Reduced mobility, boarding/deboarding of passengers
The SGHA 2018, 2013 and 2008 editions in this booklet are repro- with reduced mobility
duced as published by IATA.
Cargo and Mail
21 (CD) Documentation, errors etc.
22 (CP) Late positioning
23 (CC) Late acceptance
24 (CI) Inadequate packing
25 (CO) Oversales, booking errors
26 (CU) Late preparation in warehouse
27 (CE) Documentation, packing etc. (Mail Only)
28 (CL) Late positioning (Mail Only)
29 (CA) Late acceptance (Mail Only)
SGHA 2018/2013/2008 SGHA 2018/2013/2008

22 Standard IATA Delay Codes (AHM730) Standard IATA Delay Codes (AHM730) 23
Aircraft and Ramp Handling Flight Operations and Crewing

31 (GD) Aircraft documentation late/inaccurate, weight and 61 (FP) Flight plan, late completion or change of, flight
balance, general declaration, pax manifest, etc. documentation
32 (GL) Loading/unloading, bulky, special load, cabin load, 62 (FF) Operational requirements, fuel, load alteration
lack of loading staff 63 (FT) Late crew boarding or departure procedures,
33 (GE) Loading equipment, lack of or breakdown, other than connection and standby (flight deck
e.g. container pallet loader, lack of staff or entire crew)
TIPS & TOOLS

34 (GS) Servicing equipment, lack of or breakdown, lack of 64 (FS) Flight deck crew shortage, sickness, awaiting
staff, e.g. steps standby, flight time limitations, crew meals, valid
35 (GC) Aircraft cleaning visa, health documents, etc.
36 (GF) Fuelling/defuelling, fuel supplier 65 (FR) Flight deck crew special request, not within operational
37 (GB) Catering, late delivery or loading requirements
38 (GU) ULD, lack of or serviceability 66 (FL) Late cabin crew boarding or departure procedures,
39 (GT) Technical equipment, lack of or breakdown, lack of other than connection and standby
staff, e.g. pushback 67 (FC) Cabin crew shortage, sickness, awaiting standby,
flight time limitations, crew meals, valid visa, health
Technical and Aircraft Equipment documents, etc.
41 (TD) Aircraft defects 68 (FA) Cabin crew error or special request, not within
42 (TM) Scheduled maintenance, late release operational requirements
43 (TN) Non-scheduled maintenance, special checks and/or 69 (FB) Captain request for security check, extraordinary
additional works beyond normal maintenance schedule
44 (TS) Spares and maintenance equipment, lack of or Weather
breakdown 71 (WO) Departure station
45 (TA) Aog spares, to be carried to another station 72 (WT) Destination station
46 (TC) Aircraft change, for technical reasons 73 (WR) En route or alternate
47 (TL) Stand-by aircraft, lack of planned stand-by aircraft 75 (WI) De-icing of aircraft, removal of ice and/or snow, frost
for technical reasons prevention excluding unserviceability of equipment
48 (TV) Scheduled cabin configuration/version adjustments 76 (WS) Removal of snow, ice, water and sand from airport
77 (WG) Ground handling impaired by adverse weather
Damage to Aircraft & EDP/Automated Equipment Failure conditions
51 (DF) Damage during flight operations, bird or lightning strike,
turbulence, heavy or overweight landing, collision during
taxiing
52 (DG) Damage during ground operations, collisions (other
than during taxiing), loading/off-loading damage,
contamination, towing, extreme weather conditions
55 (ED) Departure control
56 (EC) Cargo preparation/documentation
57 (EF) Flight plans
58 (EO) Other automated system
SGHA 2018/2013/2008 SGHA 2018/2013/2008

24 Standard IATA Delay Codes (AHM730) Standard IATA Delay Codes (AHM730) 25
Air Traffic Flow Management Restrictions Reactionary

81 (AT) ATFM due to ATC en route demand/capacity, standard 91 (RL) Load connection, awaiting load from another flight
demand/capacity problems 92 (RT) Through check-in error, passenger and baggage
82 (AX) ATFM due to ATC Staff/equipment en route, reduced 93 (RA) Aircraft rotation, late arrival of aircraft from another
capacity caused by industrial action or staff shortage, flight or previous sector
equipment failure, military exercise or extraordinary 94 (RS) Cabin crew rotation, awaiting cabin crew from
demand due to capacity reduction in neighboring area another flight
TIPS & TOOLS

83 (AE) ATFM due to Restriction at destination airport, airport 95 (RC) Crew rotation, awaiting crew from another flight
and/or runway closed due to obstruction, industrial (flight deck or entire crew)
action, staff shortage, political unrest, noise abatement, 96 (RO) Operations control, re-routing, diversion, consolidation,
night curfew, special flights aircraft change for reasons other than technical
84 (AW) ATFM due to Weather at destination
Miscellaneous
Airport and Governmental Authorities 97 (MI) Industrial action with own airline
85 (AS) Mandatory Security 98 (MO) Industrial action outside own airline, excluding ATS
86 (AG) Immigration, Customs, Health 99 (MX) Other reason, not matching any code above
87 (AF) Airport facilities, parking stands, ramp congestion,
lighting, buildings, gate limitations, etc.
88 (AD) Restrictions at airport of destination, airport and/or
runway closed due to obstruction, industrial action,
staff shortage, political unrest, noise abatement, night
curfew, special flights
89 (AM) Restrictions at airport of departure with or without ATFM
restrictions, including Air Traffic Services, start-up and
pushback, airport and/or runway closed due to ob
struction or weather*, industrial action, staff shortage,
political unrest, noise abatement, night curfew, special
flights
* Restriction due to weather in case of ATFM regulation only, else refer to
code 71 (WO)
SGHA 2018/2013/2008 SGHA 2018/2013/2008

26 Swissport-specific SGHA Clarifications Swissport-specific SGHA Clarifications 27
SWISSPORT-SPECIFIC SGHA CLARIFICATIONS
Clause IATA Clause (2018) Swissport Clause
Article 6.1 In consideration of the Handling Company providing The handling charges are valid for a period of one (1) year from and
TIPS & TOOLS

the services, the Carrier agrees to pay to the Handling including the effective date. Thereafter, the charges shall be subject
Company the charges set out in the respective An- to an annual increase as follows:
nex(es) B, within the terms specified. The Carrier further 0.20 x CPI (Consumer Price Index) + 0.80 x LCI (Labour Cost
agrees to pay the proper charges of the Handling Com- Increase) = % increase*
pany and to discharge all additional expenditure incurred
for providing the services referred to in Sub-Articles * If the result is a negative value, then value shall be zero (meaning
1.4, 1.6, 1.7 and 1.8. no discount on the rate will be applied)
Article 7.3 The Parties shall reach agreement on the payment Settlement of account shall be made by electronic transfer (all pay-
terms at each location which shall form part of the ap- ments made through the Society for Worldwide Interbank Financial
plicable Annex(es) B. Should the Carrier fail to make Telecommunication (SWIFT) shall be on a SHA (shared) basis) to the
payment or dispute the invoice(s), within the agreed Handling Company’s nominated account. The Handling Company will
terms, the Handling Company shall notify the Carrier invoice the Carrier on a weekly basis. The invoices shall be paid and
fails to pay the amount due within the agreed rectifica- cleared within 15 calendar days from the date of invoicing.
tion period, as specified in Annex(es) B, the Handling
Company shall be entitled to issue 7 calendar days’
notice of suspension of services to the Carrier. The Han
dling Company shall restore services to the Carrier
within 24 hours of receipt of payment.
Article 8.4 Notwithstanding Sub-Article 8.1(d), the Handling Com- Article 8 of the Main Agreement shall apply in full. Swissport applies
pany shall indemnify the Carrier against any physical the liability guideline which corresponds with the aviation insurance
loss of or damage to the Carrier’s Aircraft caused by industry standards. Refer to page 30 for the detailed list.
the Handling Company’s negligent act or omission
PROVIDED ALWAYS THAT the Handling Company’s
liability shall be limited to any such loss of or damage
to the Carrier’s Aircraft in an amount not exceeding the
level of deductible under the Carrier’s Hull All Risk Po-
licy which shall not, in any event, exceed USD 1,500,000
except that loss or damage in respect of any incident
below USD 3,000 shall not be indemnified.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

28 Swissport-specific SGHA Clarifications Swissport-specific SGHA Clarifications 29
SWISSPORT-SPECIFIC SGHA CLARIFICATIONS
Clause IATA Clause (2018) Swissport Clause
Article 11 Duration, The agreement may not be terminated, save for cause in full or in part
TIPS & TOOLS

Modification and at any Location(s) at any time giving sixty (60) days’ prior written notice
Termination in the following instances:
1. By either Party in the case of:
(a) insolvency or material and sustained breach of obligations by
the other Party such as the Carrier’s repeated failure to pay
invoices for services provided
(b) in the case of either Party discontinuing its schedule and/or
services at the location(s) referred to in Annex B; in the event
that either Party discontinues its schedule and/or services at
only part of the Location(s) (e.g. in one airport terminal only)
referred to in this Annex B the termination right of either Party
under this clause shall be limited to these Location(s) or part of
location(s)
(c) a material reduction to flight schedules and/or frequencies and/or
aircraft types and/or tonnages for which the parties are unable to
agree an adjustment to the charges in sub-paragraph 1
2. By the Handling Company:
in case the Handling Company’s business at the Location(s)
referred to in Annex B is or is about to become unprofitable, for
whatever reason, and, in the Handling Company’s reasonable view,
cannot be remedied in a reasonable period of time
3. By the Carrier:
in the event of the Handling Company’s material and sustained
failure to perform the services according to the agreed standards
and following t3he rectification and complaint process
4. In the event the Carrier terminates this agreement for cause pur-
suant to Sub-Paragraph 1(b) above the Carrier shall reimburse the
Handling Company for any start-up costs and additional costs which
the Handling Company had incurred. The maximum amount of
reimbursement shall be reduced on every anniversary of agree
ment as outlined. Any additional costs incurred by the Handling
Company which are directly linked to the Carrier, e.g. costs for special
training requirements or handling equipment to meet the Carrier’s
requirements shall be automatically added when they occur
There will be no charges for cancelled flights, provided the Carrier has
given written notice at least forty eight (48) hours before published
departure time.
SGHA 2018/2013/2008 SGHA 2018/2013/2008
30 Aircraft Types and Liability Aircraft Types and Liability 31
AIRCRAFT TYPES AND LIABILITY Turboprops

USD 100,000
Swissport applies the liability guideline which corresponds with the Fokker 50, F27, FH-227, ATR42, ATR72, Saab SF340, Saab 2000,
aviation insurance industry standards. This guideline is in accord- DHC7, DHC8, BAe ATP, Shorts SD330, Shorts SD360
ance with the SGHA Main Agreement 8.5.
USD 50,000
Jets Embraer Brasilia-Dornier Do-228, Kingair 350, Jetstream 41
TIPS & TOOLS

USD 1,000,000
B747, B757, B767, B777, B787, DC-10, MD11, A300, A310, A330, USD 25,000
A340, A350, A380 DHC 6, Piper PA 31T, Swearingen Metro, King Air Cessna Conquest,
Jetstream 31, Embraer Bandeirante
USD 750,000
B717, B737 Series, MD80 Series, MD90 Series, A320 Series 1 % of aircraft value, minimum USD 5000
Light twin engined Propeller Aircraft
USD 500,000
BAE146 (AR8/AR100), C150/C300, Embraer 170, Embraer 190, 1 % of aircraft value, minimum USD 2500
all other western built airline jets not mentioned otherwise Light single engined Propeller Aircraft
USD 250,000 Helicopters

Embraer 145, Canadair RJ 5 % of aircraft value, maximum USD 100,000
USD 75,000
Cessna Citation, Fan Jet Falcon, Learjet 35/60, Dassault Falcon 20F
USD 50,000
Embraer 120
1 % of aircraft value, subject to a minimum of USD 50,000

Business Jets
SGHA 2018/2013/2008 SGHA 2018/2013/2008

3
SGHA 2018
STANDARD GROUND
HANDLING AGREEMENT
35
DID YOU KNOW?
SWISSPORT
SERVED OVER
250 MILLION
PASSENGERS
AGREEMENT 2018
SGHA 2018
Main Agreement 40
GLOBALLY IN Annex BX.X – Location(s), Agreed Services and Charges

Annex BX.X – Simplified Procedure – Location(s), Agreed
Services and Charges
94
101
2017 – ABOUT
8 PASSENGERS
PER SECOND
36 Definitions and Terminology 37
2013 2013
STANDARD GROUND HANDLING Definitions and Terminology

AGREEMENT 2018 For the sake of clarity, the following definitions and terminology
apply to the SGHA;
LEGEND
REV Revision in existing clause
AIRPORT TERMINAL means all buildings used for arrival and
NEW Addition of a new clause
departure handling of aircraft.
SP Swissport-specific clarification or deviation
ARRANGE (or MAKE ARRANGEMENTS FOR) implies that
the Handling Company will request an outside agency
STANDARD GROUND HANDLING AGREEMENT (SGHA) to perform the service required. The charge of the out-
side agency shall be paid by the Carrier. The Handling
between: Company assumes no liability toward the Carrier for
and: such arrangements.
The agreement consists of: CARGO means revenue cargo, and non-revenue cargo such
as service cargo and company materials.
Main Agreement , and, as required,
CARRIER’S REPRESENTATIVE means the individual or
Annex A (description of services)
o rganization authorized by the Carrier to act on the
Annex(es) BX.X (location(s), agreed services Carrier’s behalf in matters concerning Article 4.
and charges)
SGHA 2018
CO-ORDINATE means to collect and communicate operational
information to the respective parties at the direction of
the Carrier, or the Carrier’s Representative, as required
MAIN AGREEMENT to perform the services as contracted by the Carrier
Table of Contents with Third Parties in the respective Annex(es) B.
CARRIER’S AIRCRAFT means any aircraft owned, leased,
Definitions and Terminology chartered, hired or operated or otherwise utilized by
Article 1 Provision of Services or on behalf of the Carrier and in respect of which the
Article 2 Fair Practices Carrier has either expressly or implicitly contracted,
instructed or otherwise requested the Handling
Article 3 Subcontracting of Services Company to perform or carry out any ground handling
Article 4 Carrier’s Representation service(s).
DEPARTURE CONTROL SYSTEM (DCS) means an auto
Article 5 Standard of Work
mated method of performing check-in, capacity control,
Article 6 Remuneration load control and dispatch of flights.
Article 7 Accounting and Payment DIRECT LOSS means a loss arising naturally or directly from
an occurrence and which excludes remote, indirect,
Article 8 Liability and Indemnity
consequential, or special losses or damages, such as
Article 9 Arbitration loss of revenue or loss of profit.
Article 10 Stamp Duties, Registration Fees ELECTRONIC DATA INTERCHANGE (EDI) means the com-
puter-to-computer (application-to-application program
Article 11 Duration, Modification and Termination processing) transmission of business data in a standard
Article 12 Authorization to Contract format.
ICAO means International Civil Aviation Organization.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

38 Definitions and Terminology Definitions and Terminology 39
2013 2013
IATA means International Air Transport Association. TRUCK SERVICE means a service operated by truck on behalf
LIAISE means to communicate and maintain contact. of an airline carrying Loads documented in accordance
LOAD means any item carried in an aircraft other than is with the applicable IATA and/or ICAO rules, regulations
included in the basic operating weight. and procedures. In the Main Agreement and in Annex A,
LOADS means baggage, cargo, mail and any aircraft supplies the word “aircraft” will read “truck” and “flight” will read
including ballast. “truck service” when it concerns the handling of a truck
PASSENGER(S) means any person(s) both revenue and as meant under the above definitions.
non-revenue, except members of the crew, carried or to TURNROUND FLIGHT is an aircraft terminating a flight and
be carried in an aircraft with the consent of the Carrier. subsequently originating another flight following a
PROVIDE implies that the Handling Company itself assumes complete change of Loads, Passenger and/or crew.
responsibility for the provision of the service required. UNIT LOAD DEVICES (ULDS) is either an aircraft pallet and
RECEIVING CARRIER means a carrier who receives Loads pallet net combination, or an aircraft container. The
from a transferring carrier at a transfer point. purpose of the unit is to enable individual pieces of
SPECIAL SHIPMENTS includes, but not limited to, perishables, cargo, baggage or mail to be assembled into a standard-
live animals, valuables, vulnerable cargo, news material sized unit to facilitate rapid loading onto and offloading
and dangerous goods. from aircraft having compatible handling and restraint
SPECIALIZED CARGO PRODUCTS includes but not limited to, systems which interface directly with the unit.
express cargo, courier shipments and same day delivery.
SGHA 2018
STATION MANAGEMENT means management of Carrier’s
administrative and/or operational functions(s) within
the scope defined in the Annex B.
REV SUPERVISION means to oversee and direct the performance of
the Services contracted by the Carrier with third par-
ties, i.e. companies who have a separate Annex B (or
similar contract with the Carrier). The term Supervi-
sion shall not apply to the Handling Company self-
management of its own services or overseeing of the
Handling Company’s subcontractors.
TECHNICAL LANDING is a landing for other than commercial
reasons where no physical change of Loads, Passen-
ger and/or crew occurs.
REV TICKET means either the document entitled “Passenger Ticket
and Baggage Check” or the Electronic Ticket, in each
case issued by or on behalf of Carrier, and including
Conditions of Contract, notices and the coupons con-
tained in it. The itinerary/receipt is a document or
documents which forms part of the electronic tickets
and contains the information and notices required.
REV TRANSIT FLIGHT is an aircraft making a landing for commercial
reasons where a partial change of Loads, Passenger
and/or crew occurs. It should be noted that a change
in the flight number of the same aircraft does not change
the status of the flight.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

40 Main Agreement Main Agreement 41
2013 2013
Main Agreement • all international treaties and regulations that apply in

general to commerce and in particular to the oper
An Agreement made between ation of aircraft, transportation of passengers and air
freight or mail
having its principal office at
The Carrier and the Handling Company shall ensure
hereinafter referred to as “the Carrier” or “the Handling that their respective personnel assigned to the perfor-
Company” as the case may be, and mance of this agreement are aware of all relevant leg
islation applicable to commerce in general, aircraft
having its principal office at operation, passenger transport and air freight.
hereinafter referred to as “the Handling Company” or “the Further, the Carrier and the Handling Company shall
Carrier”, as the case may be, the Carrier and/or the Handling ensure that all their respective employees assigned to
Company may here inafter be referred to as “the Party(ies)”. the performance of this Agreement where applicable,
shall be aware of the essentials of:
WHEREBY THE PARTIES AGREE AS FOLLOWS: • competition and antitrust regulations in its country of
residence, establishment as well as such regulations
Article 1 with extraterritorial application
SGHA 2018
• the rules governing bribery, kick-backs, secret com-
Provision of Services
missions and payments to government officials in its
REV 1.1 General
country of residence, establishment as well as such
The Carrier and the Handling Company agree to give regulations with extraterritorial application
• any other applicable law or regulation, whose breach
the highest importance to the compliance to all appli-
cable laws and regulations governing their activities or violation by a Party or its employees could cause
and expects its agents and contractors to do the same. damage to the other Party or its employees
Of particular concern are laws related to anti-bribery, It is not considered necessary or possible to specify
anti-trust, data protection and labor relations (including every detail of the services it being generally under
but not limited to the prohibition of child labor). stood what such services comprise and the standards
to be attained in their performance.
The Handling Company shall comply with, at all times,
within the limits of its capabilities and shall deploy best 1.2 Documents for Ground Handling
efforts to make sure its employees and sub-agents Documents used for ground handling shall be the Han
comply with: dling Company’s own documents, where applicable,
• all laws and regulations applicable in its country of provided these documents comply with standardized
establishment and all other countries in which Services formats that may apply under IATA and/or ICAO and/
are provided under this Agreement or other governing rules, regulations and procedures.
• applicable IATA and/or ICAO and/or other governing
rules, regulation and procedures
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2013 2013
1.3
REV Scheduled Flights The Handling Company shall take all reasonable
The Handling Company agrees to provide for the measures to assist passengers, crew and family mem-
C arrier’s Aircraft for flights operating on an agreed bers and to safeguard and protect baggage, cargo and
schedule at the location(s) stated in the Annex(es) B, mail carried in the aircraft from loss or damage in co-
those services of Annex A as are listed in the Annex B operation with the relevant local authorities.
for the respective locations. The Carrier, in turn, agrees
to inform the Handling Company as soon as possible All documentation and information pertaining to the
about any changes of schedule and/or frequencies emergency is the property of the Carrier and shall be
and/or types of aircraft. This should be done based on held confidential by the Handling Company, unless
the IATA Standard Schedule Information Manual (SSIM). such documentation and information is specifically
required by applicable law or by governmental or local
1.4 Extra Flights authorities’ regulations.
The Handling Company will also provide the services
to the Carrier’s Aircraft for flights in addition to the The Carrier shall reimburse the Handling Company for
agreed schedule at the same locations, provided that expenses and disbursements incurred in rendering
reasonable prior notice is given and the provision of such assistance.
such additional services will not prejudice commitments
already undertaken. 1.7 Additional Services
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As far as possible, the Handling Company will, upon
1.5 Priority request, provide to the Carrier additional services not
The Handling Company shall, as far as possible, give set forth in the present Agreement. Such services may
priority to aircraft operating on schedule. be governed by special conditions to be agreed be
tween the Parties.
1.6 Emergency Assistance
It is the responsibility of the Handling Company to par- 1.8 Other Locations
ticipate in local emergency response plan(s) in order In case of occasional flights of the Carrier’s Aircraft at
to provide support to the Carrier in the event of an locations which are not designated in the present Agree
emergency including but not limited to, forced landings, ment, where the Handling Company maintains a ground
accidents or acts of violence. handling organization, the Handling Company shall,
on request, make every effort, subject to the means
Carrier will contact the Handling Company to establish locally available, to provide necessary services.
the Carrier’s needs in an emergency and provide the
Handling Company its current emergency procedures.
Article 2
In the absence of Carrier instructions, in part or whole,
Fair Practices
the Handling Company shall follow its own emergency
2.1 The Handling Company shall use its best efforts to
response plan(s).
protect the Carrier’s confidential information and make
it available for the purposes of the Carrier only.
In case of an emergency, the Handling Company shall
without delay activate its local emergency plan(s) which
includes the immediate notification to the Carrier and
establish open-line communications with the Carrier.
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REV 2.2 Neither Party to this Agreement shall disclose any in- 4.2 The Carrier may, by prior written notice to the Handling
formation contained in Annex(es) B to outside parties Company and at its own cost, engage an organization
without the prior consent of the other Party, unless such (hereinafter referred to as “the Supervisor”) to super-
information is specifically required by applicable law vise the services of the Handling Company at the lo-
or by governmental or authorities’ regulations. cation(s) designated in Annex(es) B. Such notice shall
contain a description of the services to be supervised.
Article 3
The Supervisor shall have the same authority as defined
Subcontracting of Services
above in Sub-Article 4.1 for the Carrier’s own repre
3.1 The Handling Company is entitled to delegate any of sentative.
the agreed services to subcontractors with the Carrier’s
4.3 Such assistance, when performed by the Carrier’s
prior written consent. It is understood that, in this case,
representative(s) and/or Supervisor(s) will be the sole
the Handling Company shall be responsible to the
responsibility of the Carrier, unless requested by the
Carrier for the proper rendering of such services as if
Handling Company.
they had been performed by the Handling Company
itself. Any subcontracting of services and the provider(s)
thereof, shall be recorded in the Annex(es) B. Article 5
Standard of Work
SGHA 2018
3.2 The Carrier shall not appoint any other person, company
or organization to provide the services which the 5.5 5.1 The Carrier shall supply the Handling Company with
Handling Company has agreed to provide by virtue of sufficient information and instructions to enable the
this Agreement, except in such special cases as shall Handling Company to perform its handling properly.
be agreed between the Parties.
5.1 5.2 The Handling Company shall carry out all technical
NEW 3.3 The Carrier shall not perform self-handling on the and flight operations services as well as other services
services which the Handling Company has agreed to having a safety aspect, for example, load control, loading
provide by virtue of this Agreement, except in such of aircraft and handling of dangerous goods, in accor-
special cases as shall be agreed between the Parties. dance with the Carrier’s instructions, receipt of which
must be confirmed in writing or by electronic confirma-
Article 4 tion to the Carrier by the Handling Company.
Carrier’s Representation
NEW 5.3 In the case of absence of instructions by the Carrier,
the Handling Company shall apply its own standard
4.1 The Carrier may maintain at its own cost, its own re-
practices and procedures provided they follow the
presentative(s) at the location(s) designated in the
applicable IATA industry developed standards, which
Annex(es) B. Such representative(s) and representa-
may include but not limited to:
tive(s) of the Carrier’s Head Office may inspect the
(a) IATA Resolutions
services provided to the Carrier by the Handling Com-
pany pursuant to this Agreement, advise and assist Dangerous Goods Resolutions (DGR),
the Handling Company and render to the Carrier’s CSC Resolution 618
clients such assistance as shall not interfere with the
Live Animal Regulations (LAR),
provision of services by the Handling Company.
CSC Resolution 620
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Perishable Cargo Regulations (PCR), receive treatment not less favorable than that given by
CSC Resolution 622 the Handling Company to other carriers or its own
comparable operation at the same location.
Temperature Control Regulations (TCR),
CSC Resolution 624
NEW 5.6 The Handling Company shall ensure that a training
Passenger Services Conference Resolution program is established for all personnel to perform
Manual (PSCRM) ground operations functions safely. As a minimum the
Training Program shall include applicable governing
(b) IATA Recommended Practices or other IATA
rules and regulations. Industry Standards and Practices
Standards
as listed in Sub-Article 5.3 should be taken in account
Framework for a postal agreement, for reference. The Handling Company agrees to ensure
CSC Recommended Practice 1677 that the authorization of specialized personnel per
forming services for the Carrier is valid and current. If
ULD Regulations (ULDR), CSC RP 1681
at any time the Handling Company is unable to provide
IATA Airport Handling Manual (AHM), authorized personnel as requested by the Carrier, the
PSC RP 1690a Handling Company shall inform the Carrier immediately.
IATA Ground Operational Manual (IGOM)
5.7 The Handler must report to the Carrier’s Representa-
PSC RP1690b
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tive immediately all loss, damage or security incidents,
ISAGO Standard Manual (GOSM) threatened or actual, to the Carrier’s Aircraft, Crew,
Passengers and Loads noticed in the course of the
IATA Fuel Quality Pool Control of Fuel Quality &
handling or which in any other way comes to the know-
Fueling Safety Standards
ledge of the Handler.
IATA Guidance Material on Standard Into-Plane
Fueling Procedures REV 5.8 The Parties shall agree on the quality standards for
services provided. Such quality standards for a specific
IATA Cargo Handling Manual (ICHM)
location may form part of the applicable Annex B. The
Handling Company agrees to take all possible steps
and/or ICAO and/or other governing rules, regulations
to ensure that, with regard to contracted services, the
and procedures.
agreed upon quality standards will be met.
5.4 The Handling Company agrees to ensure that the
5.9 The Carrier or a regulatory authority governing the
authorisation of specialised personnel performing ser-
Carrier’s operations may, at its own cost, and with
vices for the Carrier is valid and current. If at any time
reasonable prior notice, audit the designated services
the Handling Company is unable to provide authorised
in the applicable Annex(es) B. Such notice shall contain
personnel as requested by the Carrier, the Handling
a description of the area(s) to be audited. The Handling
Company shall inform the Carrier immediately.
Company shall cooperate with the Carrier and will under
take any corrective action(s) required.
5.3 5.5 The Handling Company agrees to take all possible
steps to ensure that, with regard to contracted services,
the Carrier’s Aircraft, crews, Passengers and Loads
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If the Carrier participates in any of the IATA audit pools, 6.2 The charges set out in Annex(es) B do not include:
the Handling Company shall accept an audit undertaken • any charges, fees or taxes imposed or levied by the
by another carrier if done under the umbrella of the Airport, Customs or other authorities against the
pool and for the benefit of the entire pool. The auditing Carrier or the Handling Company in connection with
company or auditing person shall be agreed by the the provision of services herein by the Handling Com-
Carrier and the Handling Company. pany or in connection with the Carrier’s flights
• expenses incurred in connection with stopover and
5.11 5.10 The Handling Company shall manage and perform transfer passengers and with the handling of pas
oversight of its own activities and/or those subcontracted sengers for interrupted, delayed or cancelled flights
as agreed within the scope of services specified in
Annex(es) B. Such charges, fees, taxes or other expenses as out
lined above shall be borne ultimately by the Carrier.

5.12 REV 5.11 The Handling Company shall be able to demonstrate
a Safety Management System in use in accordance Article 7
with IATA AHM 610 and/or ICAO Annex 19, local and
Accounting and Payment
international regulations, or other governing rules.
7.1 The Handling Company shall invoice the Carrier monthly
5.13 5.12 The Handling Company shall promote awareness and
using the IS-XML file format described in AHM 070,
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strive to achieve best practices in Environmental and
unless otherwise agreed in Annex(es) B, with the charges
Social Responsibility.
arising from the provision of the handling services of
Annex A as listed in Annex(es) B at the rates of charges
NEW 5.13 The Handling Company should ensure that all ground
set out in Annex(es) B.
service equipment complies with the AIRCRAFT
D AMAGE PREVENTION REQUIREMENTS Aircraft
7.2 Payment shall be effected through the IATA Clearing
Damage recommendations as detailed in Chapter 9 of
House unless otherwise agreed in Annex(es) B.
the AHM.
7.3 The Parties shall reach agreement on the payment
NEW 5.14 The Handling Company shall ensure that all ground
terms at each location which shall form part of the ap-
service equipment is maintained in accordance with
plicable Annex(es)B. Should the Carrier fail to make
the manufacturers’ requirements or to a higher standard.
payment or dispute the invoice(s), within the agreed
terms, the Handling Company shall notify the Carrier
Article 6 in writing of the failure to pay. In the event that the
Remuneration Carrier fails to pay the amount due within the agreed
rectification period, as specified in Annex(es) B, the
6.1 In consideration of the Handling Company providing Handling Company shall be entitled to issue 7 calendar
the services, the Carrier agrees to pay to the Handling days’ notice of suspension of services to the Carrier.
Company the charges set out in the respective The Handling Company shall restore services to the
Annex(es) B, within the terms specified. The Carrier Carrier within 24 hours of receipt of payment.
further agrees to pay the proper charges of the Handling
Company and to discharge all additional expenditure
incurred for providing the services referred to in Sub-
Articles 1.4, 1.6, 1.7 and 1.8.
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NEW 7.4 If the Carrier becomes insolvent, makes a general as- ROVIDED THAT all claims or suits arising hereunder
P
signment for the benefit of creditors, or commits an act shall be dealt with by the Carrier; and
of bankruptcy, or if a petition in bankruptcy, or for its
reorganization, or the readjustment of its indebtedness ROVIDED ALSO THAT the Handling Company shall
P
be filed by or against it, provided the petition is found notify the Carrier of any claims or suits without undue
justified by the appropriate authority, or if a receiver, delay and shall furnish such assistance as the Carrier
trustee or liquidator of all, or substantially all, of its may reasonably require.
property be appointed or applied for, the Carrier has
to provide prepayment or cash payment with imme- ROVIDED ALSO THAT where any of the services
P
diate effect to the Handling Company. performed by the Handling Company hereunder rela-
te to the carriage by the Carrier of passengers, bag-
Article 8 gage or cargo, then if the limitations of liability imposed
by the Warsaw Convention and/or the Montreal Con-
Liability and Indemnity
vention (1999) as applicable and as amended from
time to time would have applied if any such act or
REV In this Article, all references to:
omission had been committed by the Carrier but are
(a) “the Carrier” or “the Handling Company” shall in-
held by a Court not to be applicable to such act or
clude their employees, servants, agents and sub-
omission committed by the Handling Company in per-
contractors;
SGHA 2018
forming this Agreement then upon such decision of the
(b) “act or omission” shall include negligence.
Court the indemnity of the Carrier to the Handling Com-
8.1 Except as stated in Sub-Articles 8.5 and 8.6, the Carrier pany hereunder shall be limited to an amount not ex-
shall not make any claim against the Handling Com- ceeding the amount for which the Carrier would have
pany and shall indemnify it (subject as hereinafter been liable if it had committed such act or omission.
provided) against any legal liability for claims or suits,
8.2 / 8.3 8.2 The Carrier shall not make any claim against the Han
including costs and expenses incidental thereto, in
dling Company in respect of damage, death, delay,
respect of:
injury or loss to third parties caused by the operation
(a) delay, injury or death of persons carried or to be
of the Carrier’s Aircraft arising from an act or omission
carried by the Carrier;
of the Handling Company in the performance of this
(b) injury or death of any employee of the Carrier;
Agreement unless done with intent to cause damage,
(c) damage to or delay or loss of baggage, cargo or
death, delay, injury or loss or recklessly and with know-
mail carried or to be carried by the Carrier, and
ledge that damage, death, delay, injury or loss would
(d) damage to or loss of property owned or operated
probably result.
by, or on behalf of, the Carrier and any consequential
(a) Notwithstanding the provisions of Sub-Article 8.1,
loss or damage;
in the case of claims arising out of surface trans-
arising from an act or omission of the Handling Com-
portation which is provided on behalf of the Carrier
pany in the performance of this Agreement unless
and is part of the operation of loading/embarking
done with intent to cause damage, death, delay, injury
or unloading/disembarking and/or is covered by
or loss or recklessly and with the knowledge that
the Carrier’s Contract of Carriage the indemnity
damage, death, delay, injury or loss would probably
shall not exceed the limits specified in the said
result.
Contract of Carriage.
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(b) In the case of claims arising out of surface trans- 8.6 REV 8.5 Furthermore, notwithstanding Sub-Article 8.1.(c), the
portation which is not provided on behalf of the Handling Company shall indemnify the Carrier against
Carrier and/or is not part of the operation of loading/ direct loss of or damage to cargo carried or to be
embarking or unloading/disembarking and/or is carried by the Carrier (excluding Mail) caused by the
not covered by the Carrier’s Contract of Carriage negligent act or omission by or on behalf of the Han
the waiver and indemnity herein contained shall dling Company in the provision of the services and/or
not apply. the supply of goods under this Agreement provided
always that the Handling Company’s liability shall be
8.4 8.3 The Handling Company shall not make any claim against limited to as set out in article 22.3 of the Montreal Con-
the Carrier and shall indemnify it (subject as herein- vention 1999 or any amendment to that Convention in
after provided) against any legal liability for claims or force at the time of the loss or damage or to the actual
suits, including costs and expenses incidental thereto, compensation paid out by the Carrier, whichever is
in respect of: less. In any event, the total amount of the Handling
(a) injury to or death of any employees of the Handling Company’s liability under this Sub-Article 8.6 shall not
Company; and exceed USD 1,000,000, except that loss or damage in
(b) damage to or loss of property owned or operated respect of any claim below USD 500 shall not be
by, or on behalf of, the Handling Company and any indemnified. Carrier shall promptly notify the Handling
consequential loss or damage; Company of any claim for indemnity under this Sub-
SGHA 2018
arising from an act or omission of the Carrier in the Article 8.6 following actual knowledge of such indemnity
performance of this Agreement unless done with intent claim, provided however that the failure to give such
to cause damage, death, delay, injury or loss or reck notice shall not relieve the Handling Company of its
lessly and with knowledge that damage, death, delay, obligations hereunder except to the extent that Handling
injury or loss would probably result. Company is materially prejudiced by such failure. Any
such claim for indemnity shall be submitted within two
8.5 8.4 Notwithstanding Sub-Article 8.1(d), the Handling Com- (2) years of the expiration of the time limit set out in
pany shall indemnify the Carrier against any physical Article 31.2 of the Montreal Convention 1999. For the
loss of or damage to the Carrier’s Aircraft caused by avoidance of doubt, the liability of the Handling Com-
the Handling Company’s negligent act or omission pany shall never exceed the liability of the Carrier.
provided always that the Handling Company’s liability
shall be limited to any such loss of or damage to the Article 9
Carrier’s Aircraft in an amount not exceeding the level
Arbitration
of deductible under the Carrier’s Hull All Risk Policy
which shall not, in any event, exceed USD 1,500,000 9.1 In the event of any dispute or claim concerning the
except that loss or damage in respect of any incident scope, meaning, construction or effect of this Agree-
below USD 3,000 shall not be indemnified. ment, the parties shall make all reasonable efforts to
resolve disputes amongst themselves. Failing mutual
For the avoidance of doubt, save as expressly stated, resolution of the dispute, the parties may elect to re-
this Sub-Article 8.5 does not affect or prejudice the solve the dispute through arbitration (either by a sin-
generality of the provisions of Sub-Article 8.1 including gle arbitrator or a panel of arbitrators). In the event that
the principle that the Carrier shall not make any claim the parties fail to agree to an arbitration process, the
against the Handling Company and shall indemnify it dispute shall be settled in accordance with the laws of
against any liability in respect of any and all conse- the state or jurisdiction set out in Annex(es) B, by the
quential loss or damage howsoever arising. courts set out in Annex(es) B without regard to princi-
ples of conflict of laws.
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Article 10 11.5 Termination by either Party of any Annex(es) B to this

Stamp Duties, Registration Fees Agreement of all or any part of the services provided
at a specific location requires sixty days prior notice to
10.1 All stamp duties and registration fees in connection the other Party. In the event of part termination of ser-
with this Agreement, which may be prescribed under vices, consideration shall be given to an adjustment of
the national law of either Party to this Agreement, are charges.
payable by that Party.
11.6 Any Annex(es) B to this Agreement exceeding a defined
10.2 All stamp duties and registration fees in connection period of validity, shall continue in effect until termi
with this Agreement, which may be prescribed under nated by either party providing sixty days prior notice
the national law of the location(s), as mentioned in the to the other Party.
Annex(es) B and not being a location situated in the
country of either Party to this Agreement will be shared 11.7 In the event of either Parties permit(s) or other author
equally between the Parties. ization(s) to operate in the agreed location(s), wholly
or in part, being revoked, cancelled, or suspended,
that Party shall notify the other Party without delay.
Article 11 Thereafter either Party may terminate the Agreement
Duration, Modification and Termination or the relevant Annex(es) B at the effective date of such
SGHA 2018
revocation, cancellation or suspension by giving to the
11.1 This Agreement shall be effective from the date speci- other Party notice within twenty-four hours after such
fied in the respective Annex(es) B. It shall supersede event.
any previous arrangements between the Parties go-
verning the provision of services at locations for which 11.8 Either Party may terminate this Agreement and its An-
there are valid Annex(es) B to this Agreement. nexes at any time with immediate effect if the other
Party becomes insolvent, makes a general assignment
11.2 Modification of, or additions to this Agreement shall be for the benefit of creditors, or commits an act of bank-
recorded in Annex(es) B. ruptcy or if a petition in bankruptcy or for its reorgani-
zation or the readjustment of its indebtedness be filed
11.3 Any notice referred to under this Article 11 given by by or against it, provided the petition is found justified
one Party under this Agreement shall be deemed properly by the appropriate authority, or if a receiver, trustee or
given if sent by registered letter, or by other means liquidator of all or substantially all of its property be
where proof of receipt or acknowledgement is obtained, appointed or applied for.
to the respective office of the other Party as recorded
in the Annex(es) B. In the case of a registered letter 11.9 Both Parties shall be exempt from obligation if prompt
notice shall be considered to be served on the date of notification is given by either Party in respect of any
receipt. failure to perform its obligations under this Agreement
arising from any of the following causes:
11.4 This Main Agreement shall continue in force until ter- • labour disputes involving complete or partial stoppage
minated by either Party giving sixty days prior notice to of work or delay in the performance of work
the other Party. • force majeure or any other cause beyond the control
of either Party
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11.10 In the event of the Agreement or part thereof being Article 12
terminated by notice or otherwise, such termination Authorization to Contract
shall be without prejudice to the accrued rights and
liabilities of either Party prior to termination. Each party warrants that it has the right to enter into this
A greement and that execution of this Agreement has been
REV 11.11 The Handling Company shall have the right at any time signed by authorized representative(s) of each party.
to vary the charges set out in the Annex(es) B provided,
however, that the Handling Company has given notice
in writing to the Carrier not less than sixty days prior
to the revised charges becoming effective; the first Signed the Signed the
thirty days being a consultation period. The notice
shall specify the revised charges, which the Handling at at
Company proposes to introduce, together with the date
on which they are to be brought into effect. for and on behalf of for and on behalf of
11.12 Notwithstanding Sub-Article 11.11, when changes occur by by

in the schedule, and/or frequencies and/or types of
aircraft, other than those set out in Annex(es) B, which
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affect the handling costs, either Party shall have the
right to request an adjustment to the handling charges
as from the date of the change provided that the Party
informs the other Party within thirty days of the change.
NEW 11.13 Notwithstanding Sub-Article 11.11, when changes

occur in the mandatory minimum wage enforced by
the state or local government, which affect the handling
costs, either Party shall have the right to request an
adjustment to the handling charges as from the date
of the change provided that the Party informs the other
Party without delay.
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58 Annex A Annex A 59
2013 2013
ANNEX A – GROUND HANDLING Section 5

Cargo and Mail Services
SERVICES REV 5.1 Cargo and Mail Handling – General
Table of Contents 5.2 Customs Control
REV 5.3 Documentation and Information Handling
Section 1 5.4 Physical Handling Outbound/Inbound
REV Management Functions 5.5 Transfer/Transit Cargo
1.1 Representation 5.6 Post Office Mail
1.2 Administrative Functions NEW 5.7 Irregularities Handling
1.3 Supervision and/or Co-ordination
1.4 Station Management Section 6
Support Services
Section 2 6.1 Accommodation
Passenger Services 6.2 Automation/Computer Systems
2.1 General 6.3 Unit Load Device (ULD) Control
2.2 Departure 6.4 Fuel Farm (Depot)
2.3 Arrival 6.5 Ramp Fuelling/Defuelling Operations
2.4 Inter-modal Transportation by Rail, Road or Sea 6.6 Surface Transport
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6.7 Catering Services – Liaison and Administration
Section 3
Ramp Services Section 7
3.1 Baggage Handling Security
3.2 Marshalling 7.1 Passenger and Baggage Screening and Reconciliation
3.3 Parking 7.2 Cargo and Post Office Mail
3.4 Ancillary Items 7.3 Catering
3.5 Ramp to Flight Deck Communication 7.4 Ramp
3.6 Loading and Unloading 7.5 Additional Security Services
3.7 Safety Measures
3.8 Moving of Aircraft Section 8
3.9 Exterior Cleaning Aircraft Maintenance
3.10 Interior Cleaning 8.1 Routine Services
3.11 Toilet Service 8.2 Replenishing of Oils and Fluids
3.12 Water Service 8.3 Non-routine Services
3.13 Cabin Equipment 8.4 Material Handling
3.14 Storage of Cabin Material 8.5 Parking and Hangar Space
3.15 Catering Ramp Handling
3.16 De-Icing/Anti-Icing Services and Snow/Ice Removal
Section 4
REV Load Control and Flight Operations
4.1 Load Control
4.2 Communications
4.3 Flight Operations
4.4 Crew Administration
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Annex A – Ground Handling Services Section 1

REV Management Functions
To the Standard Ground Handling Agreement
1.1 Representation
effective from
1.1.1 (a) Provide
(b) Arrange for
between 1. guarantee
2. bond
hereinafter referred to as “the Carrier” or “the Handling to facilitate the Carrier’s activities.
Company ”, as the case may be, and: 1.1.2 Liaise with local authorities.
1.1.3 Indicate that the Handling Company is acting as handling
hereinafter referred to as “the Handling Company” or “the agent for the Carrier.
Carrier”, as the case may be. 1.1.4 Inform all interested Parties concerning schedules of
the Carrier’s aircraft.
This Annex A is valid from
1.2 Administrative Functions

and replaces
1.2.1 Establish and maintain local procedures.
1.2.2 Take action on communications addressed to the Carrier.
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1.2.3 Prepare, forward, file and retain for a period specified
in the Annex B, messages/reports/statistics/documents
and perform other administrative duties in the following
areas:
(a) station administration
(b) passenger services
(c) ramp services
(d) load control
(e) flight operations
(f) cargo services
(g) mail services
(h) support services
(i) security
(j) aircraft maintenance
(k) other, as specified in Annex B
1.2.4 Maintain the Carrier’s manuals, circulars, and other
operational documents connected with the performance
of the services.
1.2.5 (a) Check
(b) Sign
(c) Forward
on behalf of the Carrier items including, but not limited
to, invoices, supply orders, handling charge notes,
work orders.
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1.2.6 Effect payment, on behalf of the Carrier, including but 5. laundry services
not limited to: 6. porters
(a) airport, customs, police and other charges relating 7. other
to the services performed. 1.4.5 Negotiate and secure slot(s) and airport facilities, as
(b) out-of-pocket expenses, accommodation, transport. available, on behalf of the Carrier.
REV 1.4.6 (a) Prepare
1.3 Supervision and/or Co-ordination (b) Request
1.3.1 (a) Supervise (c) Obtain
(b) Co-ordinate the Carrier’s
services contracted by the Carrier with third party(ies). 1. landing;
1.3.2 Provide Turnaround coordinator (TRC). 2. overflying;
1.3.3 Ensure that the third party(ies) is(are) informed about 3. other, as specified in Annex B
operational data and Carrier’s requirements in a timely permission, at the Airport location(s), as defined in
manner. Annex B for
1.3.4 Liaise with the Carrier’s designated representative. (i) seasonal/scheduled flights;
1.3.5 Verify availability and preparedness of personnel, (ii) AD HOC flights
equipment, Loads, documentation of third party(ies). 1.4.7 Perform and report quality/performance measurements.
1.3.6 Meet aircraft upon arrival and liaise with crew. 1.4.8 Handle the contents of Carrier’s company mail pouches.
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1.3.7 Decide on non-routine matters. NEW 1.4.9 Provide a Complaints Resolution Officer (CRO),
1.3.8 Verify dispatch of operational messages. authorized to act on behalf of the Carrier.
1.3.9 Note irregularities and inform the Carrier.
1.4 Station Management

1.4.1 Provide representative on behalf of the Carrier to act
(a) exclusively
(b) non-exclusively
1.4.2 The Handling Company is authorized to represent the
Carrier’s interest with regard to resolving governmental
and local authorities matters.
1.4.3 Attend local airport meetings on behalf of the Carrier
(a) Report to the Carrier results/contents of the meetings
(b) Act, vote and commit on behalf of the Carrier
REV 1.4.4 The Handling Company will be authorized to
(a) solicit
(b) negotiate
(c) commit
services on behalf of the Carrier, with the expenditure/
commitment limit to be specified in Annex B, at the
following locations:
1. airport lounges
2. baggage delivery services
3. janitorial
4. newspapers delivery
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Section 2 5. set up of Carrier specific items, such as but not

Passenger Services limited to carpets, mobile signage, queuing control
stanchions
2.1 General 6. other facilities, as specified in Annex B
2.1.1 Inform passengers and/or public about time of arrival 2.1.9 Perform the following ticketing/sales functions:
and/or departure of Carrier’s aircraft and surface trans- (a) reservations
port. (b) issuance of transportation documents
2.1.2 Make arrangements for, transfer and transit passengers (c) ancillary services
and their baggage and inform them about services (d) e-ticketing
available at the airport. (e) other, as specified in Annex B
2.1.3 When requested by the Carrier,
(a) Provide 2.2 Departure
(b) Arrange for 2.2.1 Perform pre-flight editing.
special equipment, facilities and specially trained 2.2.2 Check and ensure that tickets are valid for the flight(s).
personnel, for assistance to (The check shall not include the fare). At the following
1. unaccompanied minors locations:
2. persons with reduced mobility (PRMs) (a) check-in area
3. VIPs (b) lounge
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4. transit without visa passengers (TWOVs) (c) transfer counter
5. deportees (d) gate
6. special medical transport (e) off-airport
7. other, as specified in Annex B (f) other, as specified in Annex B
REV 2.2.3 (a) Check travel documents for the flight(s) concerned
2.1.4 (a) Provide
(b) Arrange for within the booking. Handling Company shall be
passenger assistance when flights are interrupted, liable for Immigration fines in the following cases:
delayed or cancelled. Such assistance shall include: 1. Expired Passports/Visas or Passports/Visas without
1. meal vouchers the minimum required validity at the day of entry
2. rebooking 2. Non-Existence of Visa/Necessary Travel Document
3. transportation required by destination or transit station(s). (Ex-
4. hotel accommodation cluding passports damaged or missing at point of
5. personnel transit or entry).
2.1.5 Arrange storage of baggage in the bonded store. In the event that the Handling Company does not have
2.1.6 (a) Notify the Carrier of complaints and claims made access to information that verifies visa validities and
by the Carrier’s passengers. entry conditions for the passenger’s final destination
(b) Process such claims, as specified in Annex B. and transit point(s), the Handling Company will not
2.1.7 Report to the Carrier any irregularities discovered in have liability.
passenger and baggage handling.
2.1.8 (a) Provide The Handling Company shall not be liable for immigra
(b) Arrange for tion fines in the event of non-bona fide travel documents
1. check-in counter(s) or other events, which are outside of their control. In
2. service counter(s) the event an immigration fine is announced or raised
3. transfer counter(s) against the Carrier, the Carrier will make available to
4. lounge facilities the Handling Company all supporting documents to
investigate the matter.
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(b) Enter passenger and/or travel document informa- (iv) gate

tion into Carrier’s and/or government system at (v) off-airport
the following locations: (vi) other, as specified in Annex B
1. check-in area 2.2.7 Effect conveyance of checked baggage to thebaggage
2. lounge sorting area at the following locations:
3. transfer counter (a) check-in area
4. gate (b) lounge
5. off airport (c) transfer counter
6. other, as specified in Annex B (d) gate
2.2.4 (a) Weigh and/or measure checked and/or cabin (e) other, as specified in Annex B
baggage 2.2.8 Effect conveyance of Out of Gauge (OOG) checked
(b) Record baggage figures baggage to the baggage sorting area at the following
for locations:
1. initial flight (a) check-in area
2. subsequent flight(s) (b) lounge
at the following locations: (c) transfer counter
(i) check-in area (d) gate
(ii) lounge (e) other, as specified in Annex B
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(iii) transfer counter 2.2.9 Collect airport and/or any other service charges from
(iv) gate departing passengers at the following locations:
(v) off-airport (a) check-in area
(vi) other, as specified in Annex B (b) lounge
2.2.5 Excess baggage (c) transfer counter
(a) Determine excess baggage (d) gate
(b) Issue excess baggage ticket (e) other, as specified in Annex B
(c) Collect excess baggage charges 2.2.10 (a) Carry out the Carrier’s seat allocation or selection
(d) Detach applicable excess baggage coupons system
at the following locations: (b) Issue boarding pass(es)
1. check-in area (c) Detach applicable flight coupons
2. lounge for
3. transfer counter 1. initial flight
4. gate 2. subsequent flight(s)
5. off-airport at the following locations:
6. other, as specified in Annex B (i) check-in area
2.2.6 Tag (ii) lounge
(a) checked baggage (iii) transfer counter
(b) cabin baggage (iv) gate
for (v) off airport
1. initial flight (vi) other, as specified in Annex B
2. subsequent flight(s)
at the following locations:
(i) check-in area
(ii) lounge
(iii) transfer counter
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2.2.11 Handle 2.3 Arrival

(a) Denied Boarding process REV 2.3.1 (a) Perform
(b) Denied Boarding Compensation (b) Arrange for
at the following locations: opening/closing aircraft passenger doors.
1. check-in area 2.3.2 Direct passengers
2. lounge (a) from aircraft through controls
3. transfer counter (b) arriving from the airport, in case of off airport
4. gate services.
5. other, as specified in Annex B 2.3.3 (a) Provide
2.2.12 Direct passengers (b) Arrange for
(a) through controls to departure gate 1. transfer counter
(b) to connecting transport to the airport, 2. connection services
in case of off airport services. 3. baggage recheck
2.2.13 Handle upgrade/downgrade functions 2.3.4 Handle lost, found and damaged property matters.
at the following locations: (a) Provide
(a) check-in area (b) Arrange for
(b) lounge 1. acceptance of baggage irregularity reports
(c) transfer counter 2. entering of data into baggage tracing system
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(d) gate REV 3. maintaining and monitoring baggage tracing
(e) other, as specified in Annex B system files for period specified in Annex B
2.2.14 Handle standby list at the following locations: 4. making payments for incidental expenses
(a) check-in area 5. delivery of delayed baggage to passengers
(b) lounge 6. handling of communications with passengers
(c) transfer counter 7. repair or replacement of damaged baggage
(d) gate NEW 8. handling of baggage in between locations as
(e) other, as specified in Annex B specified in Annex B
2.2.15 At the gate perform
(a) verification of cabin baggage 2.4 Inter-modal Transportation by Rail, Road or Sea
(b) boarding process 2.4.1 Carry out passenger and baggage handling as described
(c) reconciliation of passenger numbers with aircraft in Sub-Sections 2.1, 2.2 and 2.3, as stipulated in Annex
documents prior to departure B, substituting “rail, road or sea transportation” for “air-
(d) other gate functions, as specified in Annex B craft”, and “flight(s)”, and “terminal” for “airport”.
2.2.16 (a) Collect 2.4.2 Direct departing passengers to connecting transport.
(b) Reconcile 2.4.3 Load baggage on connecting transport, as directed by
(c) Handle and forward to Carrier transportation the rail, road or sea transport operator.
documents (flight coupons, or other flight related 2.4.4 Handle arriving passengers and baggage from the rail,
documents) uplifted from departing passengers. road or sea transport operator.
2.2.17 Perform post-flight editing. 2.4.5 Direct arriving passengers through controls to the
Carrier’s flight departure services.
2.4.6 Offload baggage from connecting transport, as directed
by the rail, road or sea transport operator and transfer
it to the Carrier’s airport services.

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Section 3 system to provide:

Ramp Services 1. Evidence of acquisition;
2. Evidence of delivery;
3.1 Baggage Handling 3. Inventory of bags, upon departure of flight;
3.1.1 Handle baggage in 4. Data exchange (e.g. with other airlines).
(a) baggage sorting area
(b) other location(s), as specified in Annex B. 3.2 Marshalling
REV 3.2.1 (a) Provide
NEW 3.1.2 Segregate baggage as specified in Annex B.
NEW 3.1.3 Priority Baggage (b) Arrange for
(a) Provide marshalling at arrival and/or departure.
(b) Arrange for 3.2.2 Operate automated guidance systems.
1. Sortation of priority baggage.
2. Load priority baggage in accordance with Carrier’s 3.3 Parking
instructions. 3.3.1 (a) Provide
3. Prioritise delivery of priority baggage to claim area. (b) Position and/or remove
3.1.2 3.1.4 Prepare for delivery onto flights
wheelchocks.
(a) bulk baggage 3.3.2 (a) Provide
(b) ULDs (b) Position and/or remove
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(c) baggage accepted at a location as specified in 1. landing gear locks
Annex B 2. engine blanking covers
3.1.3 3.1.5 Establish the number and/or weight of
3. pitot covers
(a) bulk baggage 4. surface control locks
(b) built – up ULDs 5. tailstands and/or aircraft tethering
and provide the load control unit with the information. 6. safety cones
3.1.4 3.1.6 Offload
7. other items, as specified in Annex B
(a) bulk baggage
(b) ULDs 3.4 Ancillary Items
3.1.6 3.1.7 Deliver to claim area
3.4.1 (a) Provide
(a) baggage (b) Arrange for
(b) Out of Gauge (OGG) (c) Operate
3.1.7 3.1.8 Transfer baggage
1. ground power unit
(a) Provide 2. fixed ground power
(b) Arrange for 3. cooling unit
1. Sortation of transfer baggage. 4. heating unit
2. Storage of transfer baggage prior to dispatch 5. air start unit
(storage time limits to be specified in Annex B).
3. Transport of transfer baggage to the sorting area 3.5 Ramp to Flight Deck Communication
of the receiving carrier. 3.5.1 Provide headsets.
3.1.8 3.1.9 Handle crew baggage.
3.5.2 Perform ramp to flight deck communication
NEW 3.1.10 Baggage Tracking
(a) during push-back
(a) Provide (b) during tow-in
(b) Arrange for (c) during engine starting
(c) Operate (d) for other purposes
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3.6 Loading and Unloading 3.6.8 (a) Provide

3.6.1 (a) Provide (b) Arrange for
(b) Arrange for ballast.
(c) Operate 3.6.9 (a) Provide
1. passenger steps (b) Arrange for
2. flight deck steps safeguarding of all Loads requiring special handling
3. loading bridges during
3.6.2 (a) Provide 1. loading/unloading
(b) Arrange for 2. transport between aircraft and designated point
1. passenger on the airport.
2. crew
transport between aircraft and airport terminal(s). 3.7 Safety Measures
3.6.3 (a) Provide 3.7.1 (a) Provide
(b) Arrange for 1. portable fire extinguisher on motorized/self-
(c) Operate propelled ramp equipment
equipment for loading and/or unloading. REV 2. ramp fire extinguisher
(b) Arrange for 1. attendance of airport fire services at aircraft
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delivery and pick-up of NEW 2. ramp fire extinguisher
1. baggage 3.7.2 Perform visual external safety/ground damage
2. mobility devices inspection of
at aircraft doors or other agreed points. (a) doors and panels and immediate surroundings
3.6.5 (a) Provide (b) other inspection items, as specified in Annex B
(b) Arrange for 1. immediately upon arrival
assembly and transport of 2. immediately prior departure
1. baggage and communicate the results to flight crew or
2. general cargo Carrier’s representative.
3. special shipments 3.7.3 Check that all doors and access panels are properly
4. mail closed and locked.
5. documents
6. company mail between agreed points on the 3.8 Moving of Aircraft
airport 3.8.1 (a) Provide
3.6.6 (a) Unload aircraft, returning lashing materials to (b) Arrange for
the Carrier. 1. tow-in and/or push-back of aircraft
NEW (b) Segregate Loads at the aircraft. 2. towing of aircraft between other points
(c) Load and secure Loads in the aircraft. 3. cockpit brake operator in connection with towing
(d) Redistribute Loads in aircraft. 4. wing-walker(s)
(e) Operate in-plane loading system. 3.8.2 (a) Towbar to be provided by the Carrier.
(f) Report final load distribution to the Load (b) Towbar to be provided by the Handling Company.
Control unit. (c) Store and maintain towbar(s) provided by the
3.6.7 Open, close and secure aircraft hold doors: Carrier.
(a) aircraft lower deck NEW 3.8.3 (a) Provide
(b) aircraft main deck (b) Install
(c) Remove
aircraft steering bypass pin.
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3.9 Exterior Cleaning 9. remove, as necessary, any contamination caused

3.9.1 Perform cleaning in accordance with Carriers written by airsickness, spilled food or drink and offensive
instructions of stains
(a) flight deck windows 10. telephones, screens and other equipment
(b) cabin windows 11. inside windows.
(c) aircraft integral steps 3.10.2 Remove and dispose of
(d) slats and leading edges (a) litter/waste
(e) wings (b) food and food-related material (galley waste).
1. upper surface 3.10.3 Perform cabin dressing
2. lower surface (a) blankets/duvets (fold/place in designated locations)
(f) flaps (extended) (b) arrange seat belts
1. upper surface (c) make up berths including crew
2. lower surface (d) replace head rests
(g) ailerons (e) replace pillow covers
1. upper surface (f) restock toilet items
2. lower surface (g) replace/restock seat back pocket items
(h) engine nacelles and pylons (h) other cabin items, as specified in Annex B.
(i) fuselage 1. Materials provided by the Carrier.
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1. upper surface 2. Materials provided by the Handling Company.
2. lower surface 3.10.4 (a) Disinfect
(j) horizontal stabiliser (b) Deodorize
(k) vertical stabiliser aircraft with
(l) landing gear 1. materials provided by Carrier
(m) wheel well 2. materials provided by Handling Company.
3.10.5 (a) Provide
3.10 Interior Cleaning (b) Arrange for laundering of
3.10.1 Clean 1. cabin items (blankets/duvets/pillow cases)
(a) flight deck, if specified, under the control of a person 2. linen.
authorized by the Carrier 3.10.6 Clean
(b) passenger and crew compartments (other than (a) cargo compartments
flight deck) (b) ULDs.
1. empty ash trays
2. dispose of litter 3.11 Toilet Service
3. clear waste from overhead stowage 3.11.1 (a) Provide
4. wipe tables (b) Arrange for
5. seats, seat back pockets and passenger service 1. servicing (empty, clean, flush and replenish fluids)
units 2. trituruator/disposal service.
6. floors
7. empty refuse bins
8. surfaces in pantries, galleys (sinks, working surfaces,
ovens and surrounds) and toilets (wash basins,
bowls, seats, mirrors and surrounds)
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3.12 Water Service REV 3.16.4 (a) Provide

(b) Arrange for anti-icing/de-icing equipment.
1. draining tanks 3.16.5 Provide de-icing/anti-icing fluids.
2. replenish tanks (water standard as specified in REV 3.16.6 Remove contamination from aircraft using de-icing
Annex B) fluid. The de-icing fluid to receive concentration and
3. water quality tests. appearance inspection prior to use.
REV 3.16.7 Apply anti-icing fluid to aircraft. The anti-icing fluid to
3.13 Cabin Equipment receive concentration and appearance inspection prior
3.13.1 Rearrange cabin by to use.
(a) removing 3.16.8 Supervise performance of de-icing/anti-icing operations.
(b) installing REV 3.16.9 Perform the post de-icing/anti-icing check, any aircraft
(c) repositioning type specific checks, if required, and submit the anti-
cabin equipment, for example, seats and cabin divider(s). icing code to the flight crew.
REV 3.16.10 Complete documentation as agreed.
3.14 Storage of Cabin Material
3.14.1 (a) Provide
(b) Arrange for
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storage space for the Carrier’s cabin material.
3.14.2 Take inventory.
3.14.3 (a) Provide
(b) Arrange for
replenishment of stocks.

3.15.1 Unload/load and stow catering supplies from/on aircraft.
3.15.2 Transfer catering supplies on aircraft.
(a) between lower holds and galleys and vice versa
(b) between galleys.
3.15.3 Transport catering supplies between aircraft and
designated points.
3.16 De-Icing/Anti-Icing Services and

Snow/Ice Removal
REV 3.16.1 Remove contamination such as snow, slush, ice, frost,
rime or similar from aircraft without using de-icing/
anti-icing fluid.
REV 3.16.2 Perform “Contamination Check” and inform flight crew
or Carrier’s representative of results.
REV 3.16.3 If required, perform aircraft type specific checks (e.g.
clear ice check, clean wing check, etc.).
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Section 4 4.3.3 (a) Provide

Load Control and Flight Operations (b) Arrange for
delivery of flight operations related documentation
4.1 Load Control to the aircraft and obtain signature of the pilot-in-com-
4.1.1 Deliver load control related documents between air- mand, where applicable
craft and airport buildings and vice versa. 1. at the airport location(s), as defined in Annex B
4.1.2 (a) Process 2. at different airport location(s).
REV 4.3.4 Analyze the operational conditions and
(b) Sign
documents and information, including but not limited (a) prepare
to, loading instructions, load and trim sheets, Captain’s (b) request
load information and manifests where: (c) sign
1. Load Control is performed by the Handling Com- (d) make available
pany the operational flight plan according to the instruc-
2. Handling Company is performing inputs/updates tions and data provided by the Carrier
when Load Control is performed by the Carrier or 1. at the airport location(s), as defined in Annex B
third party. 2. at different airport location(s)
3. en-route.
4.2 Communications 4.3.5 (a) Prepare
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4.2.1 Inform all interested Parties concerning movements of (b) Request
the Carrier’s aircraft. (c) Sign
4.2.2 (a) Compile, receive, process and send all messages (d) File
in connection with the services performed by the the Air Traffic Services (“ATS”) Flight Plan
Handling Company. The Handling Company is 1. at the airport location(s), as defined in Annex B
authorized to use Carrier’s originator code or double 2. at different airport location(s).
signature procedure 4.3.6 (a) Request
(b) Inform the Carrier’s representative of the contents (b) Manage
of such messages. the Carrier’s slot time allocation with the ATS
4.2.3 (a) Provide 1. at the airport location(s), as defined in Annex B
(b) Operate 2. at different airport location(s).
means of communication between the ground station 4.3.7 Provide the crew with a briefing.
and the Carrier’s aircraft. 4.3.8 (a) Prepare
(b) Sign
4.3 Flight Operations (c) Deliver
4.3.1 Inform the Carrier of any known project affecting the 1. the fuel order
operational services and facilities made available to 2. the fuel distribution form.
its aircraft in the areas of responsibility as specified in 4.3.9 Provide ground handling party(ies) with weight and
Annex B. fuel data.
4.3.2 (a) Provide 4.3.10 Obtain a debriefing from incoming crews, distributing
(b) Arrange for reports or completed forms to offices concerned.
meteorological documentation and aeronautical information
1. at the airport location(s), as defined in Annex B
2. at different airport location(s).
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4.4 Crew Administration Section 5

4.4.1 Distribute crew schedule information provided by the Cargo and Mail Services
Carrier to all parties concerned.
4.4.2 Arrange hotel accommodation for crew layover 5.1 Cargo and Mail Handling – General
(a) scheduled 5.1.1 (a) Provide
(b) non-scheduled. (b) Arrange for
4.4.3 (a) Provide 1. warehouse and storage facility(ies)
(b) Arrange for 2. warehouse handling equipment
crew transportation to/from off airport locations. 3. warehouse handling services
4.4.4 Direct crew through airport facilities. for
4.4.5 Liaise with 5.1.1
(b) 4 (i) general cargo
(a) crew layover hotel(s) 5.1.1
(b) 5 (ii) special shipments
(b) crew transportation company 5.1.1
(b) 6 (iii) specialized cargo products
on crew call and pick-up timings. 5.1.1
(b) 7 (iv) post office mail
4.4.6 (a) Prepare crew allowance forms. 5.1.1
(b) 8 (v) diplomatic mail
(b) Pay crew allowances. 5.1.1
(b) 9 (vi) diplomatic cargo
4.4.7 (c) Inform the Carrier’s representative of any crew 5.1.1
(b) 10 (vii) company cargo/material.
indisposition or potential absence. 5.1.2 (a) Issue
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(b) Obtain
(c) Make available to Carrier
receipt upon delivery of cargo.
5.1.3 Take action to
(a) prevent theft or damage to the Carrier’s cargo and
mail in custody of the Handling Company
(b) prevent theft or unauthorized use of, or damage
to the Carrier’s pallets, containers, nets, straps,
tie-down rings and other material in the custody of
the Handling Company. Notify the Carrier immedia
tely of any damage to or loss of such items.
5.2 Customs Control

5.2.1 (a) Prepare Customs documentation.
(b) Obtain Customs clearance.
(c) Place cargo under Customs control.
(d) Present to Customs cargo for physical examination
for
1. inbound cargo
2. outbound cargo
3. transfer cargo.
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REV 5.3 Documentation and Information Handling 5.4 Physical Handling Outbound/Inbound
5.3.1 (a) Prepare airwaybill or shipment record. 5.4.1 Accept cargo, ensuring that
(b) Check all documentation to ensure shipment may (a) machine-readable cargo labels are affixed and
be carried. The check shall not include the rates processed
charged. (b) manual labels are affixed and processed
(c) Check security status for the shipment(s) concerned REV (c) shipments are “ready for carriage” in accordance
and take action as per Carrier’s instructions. with IATA Resolution 833
(d) Obtain capacity/booking information for the Carrier’s (d) the weight and volume and number of pieces of
flights. the shipments are checked
(e) Split airwaybill. Forward copies of manifests and (e) the regulations for the carriage of special cargo,
airwaybills or shipment record to the Carrier. particularly the IATA Dangerous Goods Regulations
(f) Prepare cargo manifest(s). (DGR), IATA Live Animals Regulations (LAR), IATA
(g) Provide the load control unit with special load Perishable Cargo Regulations (PCR), and others
notification. have been complied with.
(h) Return copy of airwaybill or shipment record to 5.4.2 Tally and assemble cargo for dispatch.
shipper, endorsed with flight details. 5.4.3 Prepare
(i) Check and/or enter data into Carrier’s and/or govern (a) bulk cargo
ment/customs system, as specified in Annex B. (b) ULDs
(j) Receive and process EDI messages (FWB/FHL and
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using
e-CSD) received from Carrier or other parties. 1. build up materials provided by Carrier
(k) Upon request from the Carrier print air waybill copies 2. build up materials provided by Handling Company
in plain paper copy or IATA Resolution 600a format. and establish
(l) Provide and transmit EDI messages in accordance (i) gross weight
with the standards of the Master Operating Plan. (ii) volume
(m) I nform airline or shipper about shipment status (iii) ULD contour
via FSU message in accordance with the Master and provide the load control unit with the information.
Operating Plan. 5.4.4 Perform acceptance check on pre-built ULDs and
5.3.2 (a) Notify consignee or agent of arrival of shipments.
establish, if accepted
(b) Make cargo documents available to consignee (a) gross weight
or agent. (b) volume
5.3.3 (a) Provide
(c) ULD contour
(b) Arrange for
and provide the load control unit with the information.
1. collection of “Charges Collect” as shown on the air
5.4.5 (a) Load outbound cargo on vehicles.
waybill or shipment record
(b) Assemble cargo for delivery to the aircraft.
2. collection of other charges and fees as shown on
5.4.6 (a) Offload bulk cargo from vehicles.
the air waybill or shipment record
(b) Break down ULDs.
3. credit to consignees or agents.
5.3.4 (a) Provide (c) Check incoming cargo against air waybills or ship-
(b) Arrange for ment record and manifests.
delivery of Cargo/Mail related documentation from/to (d) Release cargo to the consignee or agent.
agreed points and the aircraft.
NEW 5.3.5 Prepare additional documentation required for Dangerous
Goods Transportation by road and/or maritime.
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5.4.7 Truck service loading/off-loading 5.6.6 Distribute incoming and/or outgoing post office mail
(a) Check seals are intact on inbound trucks documents.
(b) Offload truck prior to acceptance into warehouse
(c) Load truck after formal release from warehouse 5.7 Irregularities Handling
(d) Place seals 5.7.1 Take immediate action in respect of irregularities,
Truck operated by/or on behalf of the Carrier. damage or mishandling of dangerous goods and other
special shipments.
5.5 Transfer/Transit Cargo 5.7.2 Report to the Carrier any irregularities discovered in
5.5.1 Identify transfer/transit cargo. (a) cargo
5.5.2 Prepare transfer manifests for cargo to be transported (b) mail.
by another carrier. 5.7.3 Handle lost, found and damaged
5.5.3 (a) Provide (a) cargo
(b) Arrange for (b) mail.
transport to the receiving carrier’s warehouse (a) Notify the Carrier of complaints and claims.
1. on airport (b) Process claims.
2. off airport. 5.7.4 Take action when consignee refuses acceptance and
5.5.4 Accept/prepare payment.
(a) transfer cargo
SGHA 2018
(b) transit cargo
for onward carriage.
5.6 Post Office Mail

5.6.1 Check
(a) incoming
(b) outgoing
mail against Post Office mail documents.
5.6.2 In case of missing documentation, issue substitutes.
5.6.3 Transport mail from
(a) cargo warehouse to postal facility
(b) postal facility to cargo warehouse
1. on airport
2. off airport
together with documents, against receipt from postal
authorities.
5.6.4 Handle and check transfer mail against accompanying
mail documents.
5.6.5 Prepare
(a) bulk mail
(b) ULDs
and establish
1. gross weight
2. volume
3. ULD contour
and provide the load control unit with the information.
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2013 2013
Section 6 4. routine maintenance

Support Services 5. servicing and repair
6. other, as specified in Annex B.
6.1 Accommodation
6.1.1 Provide the Carrier with 6.3 Unit Load Device (ULD) Control
(a) office space 6.3.1 (a) Provide
(b) storage space (b) Arrange for storage space for
(c) other facilities, as specified in Annex B. 1. passenger ULDs
2. cargo ULDs
6.2 Automation/Computer Systems 3. post office mail ULDs
6.2.1 (a) Provide 4. other ULDs.
(b) Arrange for 6.3.2 Take action to prevent damage, theft or unauthorized
(c) Operate use of the Carrier’s ULDs in the custody of the Handling
computer hardware and other equipment Company. Notify the Carrier immediately of any damage
(as specified in Annex B) to enable access to or loss.
1. Carrier’s system 6.3.3 (a) Take physical inventory of ULD stock and maintain
2. Handling Company’s system records.
3. other system. (b) Compile and dispatch ULD Control Messages
SGHA 2018
6.2.2 Perform the following functions in (UCM).
(a) Carrier’s system NEW (c) Compile and dispatch ULD Stock Check Messages
(b) Handling Company’s system (SCM) at agreed timings as specified in Annex B.
(c) other system 6.3.4 Prepare ULD exchange control documentation for all
for transfers of ULDs and obtain signature(s) of the trans-
1. Training. ferring and receiving carrier(s) or approved third parties
2. Passenger reservations and sales and distribute copies.
3. Passenger service 6.3.5 Handle lost, found and damaged ULDs and notify the
4. Baggage reconciliation. Carrier of such irregularities.
5. Baggage tracing.
6. Operations, load control. 6.4 Fuel Farm (Depot)
7. Cargo reservations and sales 6.4.1 Liaise with fuel farm suppliers.
8. Cargo handling 6.4.2 (a) Inspect the Carrier’s fuel farm product deliveries
9. Cargo EDI messaging (IATA cargo-imp or for contamination, prior to storage. Notify the Carrier
IATA cargo-xml) of results.
10. Post office mail handling (b) Inspect fuel farm storage and/or appliances. Notify
11. Maintenance reporting the Carrier of results.
12. Other functions.
6.2.3 Manage Automated Self Check-in device(s) and 6.5 Ramp Fuelling/Defuelling Operations
(a) Provide 6.5.1 Liaise with ramp fuel suppliers.
(b) Arrange for 6.5.2 Inspect fuel vehicles and/or appliances for contamination.
1. stock control Perform water detection checks.
2. stock replenishment 6.5.3 Supervise fuelling/defuelling operations.
3. hosting 6.5.4 Prepare aircraft for fuelling/defuelling.
6.5.5 Drain water from aircraft fuel tanks.
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2013 2013
6.5.6 (a) Provide
REV
Section 7
(b) Arrange for
Security
1. fueling
2. defuelling
7.1 Passenger and Baggage Screening and
approved fueling/defueling equipment.
Reconciliation
6.5.7 Fuel/defuel aircraft with quantities of products requested
7.1.1 (a) Provide
by the Carrier’s designated representative.
(b) Arrange for
6.5.8 Check and verify the delivered fuel quantity.
1. matching of passengers against established data
6.5.9 Deliver the completed fuel order to the Carrier’s
2. security questioning.
designated representative.
7.1.2 (a) Provide
(b) Arrange for
6.6 Surface Transport
1. screening of checked baggage
6.6.1 (a) Provide
2. screening of transfer baggage
(b) Arrange for
3. screening of mishandled baggage
the transport of
4. physical examination of checked, transfer and
1. passengers
mishandled baggage
2. baggage
5. identification of security cleared baggage.
3. cargo
7.1.3 (a) Provide
SGHA 2018
4. post office mail
(b) Arrange for
5. empty ULDs
1. screening of passengers
6. other
2. screening of cabin/unchecked baggage
between
3. physical examination of passengers and cabin/
(i) airport and town terminal
unchecked baggage.
(ii) airport and other agreed points
7.1.4 (a) Provide
(iii) separate terminals at the same airport.
(b) Arrange for
1. identification of passengers prior to boarding
6.7 Catering Services – Liaison and Administration
2. reconciliation of boarded passengers with their
6.7.1 Liaise with the Carrier’s catering supplier.
baggage
6.7.2 Handle requisitions made by the Carrier’s authorized
3. positive baggage identification by passengers
representative.
4. offloading of baggage for passengers who fail
to board the aircraft.
7.2 Cargo and Post Office Mail

7.2.1 (a) Provide
(b) Arrange for
1. control of access to the cargo facilities
2. screening of cargo and/or mail
3. physical examination of cargo
4. holding of cargo and/or mail for variable periods
5. secure storage of cargo and/or mail.
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2013 2013
7.3 Catering 7.5 Additional Security Services

7.3.1 (a) Provide REV 7.5.1 (a) Provide
(b) Arrange for (b) Arrange for
1. control of access to the catering unit additional security services (e.g. Ground Security
2. security supervision during food preparation Coordinator), as specified in Annex B.
3. security check of catering uplifts
4. sealing of food and/or bar trolleys/containers
5. physical examination of catering vehicles prior to
loading
6. sealing of catering vehicles.
7.4 Ramp
7.4.1 (a) Provide
(b) Arrange for
control of access to
1. aircraft.
2. designated areas.
REV 7.4.2 (a) Provide
SGHA 2018
(b) Arrange for
searching of
1. flight deck
2. upper deck
3. main deck
4. lower holds (front, rear, bulk)
5. crew compartment(s)
6. galley(s)
7. lavatories
8. wheel wells
7.4.2 REV 7.4.3 (a) Provide
(b) Arrange for
1. guarding of
2. sealing of
(i) aircraft
(ii) designated areas
(iii) baggage in the baggage make-up areas.
7.4.3 REV 7.4.4 (a) Provide
(b) Arrange for
security personnel to safeguard all Loads
1. during the transport between aircraft and designated
locations
2. during offloading and loading of aircraft.
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2013 2013
Section 8 8.4 Material Handling

Aircraft Maintenance 8.4.1 (a) Obtain Customs clearance for
(b) Administer
8.1 Routine Services the Carrier’s spare parts and/or equipment.
8.1.1 Maintain the Carrier’s technical manuals, handbooks, 8.4.2 Provide periodic inspection of the Carrier’s spare parts
catalogues, and other operational documents connected and/or equipment.
with performance of the services as specified in Annex B. 8.4.3 Provide storage space for the Carrier’s spare parts
8.1.2 Perform line inspection in accordance with Carrier’s and/or equipment.
current instructions.
8.1.3 Enter in the aircraft log(s) and sign for the performance 8.5 Parking and Hangar Space
of line inspection. 8.5.1 (a) Provide
8.1.4 Enter remarks in aircraft log(s) regarding defects ob- (b) Arrange for
served during the inspection. 1. parking space
8.1.5 Provide personnel to assist the flight crew or ground 2. hangar space.
staff in the performance of their tasks.
8.2 Replenishing of Oils and Fluids

8.2.1 (a) Perform.
SGHA 2018
(b) Supervise
replenishing operations.
8.2.2 (a) Provide
(b) Arrange for
(c) Operate
replenishing equipment.
8.2.3 Wipe excess oil from engine nacelles.
8.2.4 Engine Oil to be provided by the Carrier.
8.2.5 Engine Oil to be provided by the Handling Company.
8.2.6 Hydraulic fluid to be provided by the Carrier.
8.2.7 Hydraulic fluid to be provided by the Handling Company.
8.3 Non-routine Services

8.3.1 Rectify defects entered in the aircraft log as reported
by the crew or revealed during the inspection, to the
extent requested by the Carrier. However, major repairs
must be separately agreed upon between the Parties.
8.3.2 Enter in aircraft log(s) and sign for the action taken.
8.3.3 Report technical irregularities and actions taken to the
Carrier’s maintenance base.
8.3.4 (a) Provide
(b) Arrange for
maintenance facilities, tools and special equipment to
the extent available.
8.3.5 Move aircraft under its own power.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

94 Annex BX.X Annex BX.X 95
2013 2013
ANNEX BX.X – LOCATION(S), AGREED The number of these clauses can be extended as far
as necessary.
SERVICES AND CHARGES
1.2 Handling in case of Technical Landing for other than
to the Standard Ground Handling Agreement (SGHA) of January commercial purposes will be charged at % of
2018 the above rates, provided that a physical change of
load is not involved.
between
1.3 Handling in case of return to ramp will not be charged
extra, provided that a physical change of load is not
involved.
REV 1.4 Handling in case of return to ramp involving a physical
and hereinafter referred to as “the Carrier” change of load will be charged at % of the above
rates.
and
SP The handling charges are valid for a period of one (1) year
from and including the effective date. Thereafter, the charges
shall be subject to an annual increase as follows: 0.20 x CPI
and hereinafter referred to as “the Handling Company”. The (Consumer Price Index) + 0.80 x LCI (Labour Cost Increase)
Carrier and/or the Handling Company may hereinafter be
SGHA 2018
= % increase*
referred to as “the Party(ies)”
* If the result is a negative value then the value shall be zero
effective from
(meaning no discount will be applied).
This Annex BX.X SP There will be no charges for cancelled flights, provided the
Carrier has given written notice at least forty eight (48) hours
for the location(s) before published departure time.
is valid from Paragraph 2. Additional Services and Charges
2.1 All services not included in Paragraph 1 of this Annex
and replaces will be charged for as follows:
Paragraph 3. Disbursements
Paragraph 1. Handling Services and Charges REV 3.1 Any disbursements made by the Handling Company
1.1 For a single ground handling consisting of the arrival on behalf of the Carrier will be reimbursed by the Carrier
and the subsequent departure at agreed timings of the at cost price plus an accounting surcharge of %.
same aircraft, the Handling Company shall provide the In order to claim such disbursements, the Handling
following services of Annex A at the following rates. Company shall provide receipts, invoices or any rea-
sonable evidence substantiating such disbursements.
1.1.1 Section(s) price per (aircraft type, etc.).
1.1.2 Section(s) price per .
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2013 2013
Paragraph 4. Limit Of Liability

4.1 The limit of liability referred to in Sub-Article 8.5 of the SP Settlement of account shall be made by electronic
Main Agreement shall be as follows: transfer [all payments made through the Society for
Worldwide Interbank Financial Telecommunication
Aircraft Type Limit (per incident) (SWIFT) shall be on a SHA (shared) basis] to the Han-
dling Company’s nominated account. The Handling
Company will invoice the Carrier on a weekly basis.
The invoices shall be paid and cleared within 15 calen-
dar days from the date of invoicing.
SP Article 8 of the Main Agreement shall apply in full. Swissport 8 Paragraph 7. Supervision and Administration
applies the liability guideline which corresponds with the avia- 8.1 7.1 The services of Annex A, Section 1, Sub-Section 1.3
tion insurance industry standards. Refer to page 30 for the covered by Sub-Paragraph 1.1 of this Annex B, refer
detailed list. only to the following services of Annex A which are
performed for the Carrier by other organization(s) under
6 Paragraph 5. Transfer of Services cover of separate agreement(s):
6.1 5.1 In accordance with Sub-Article 3.1 of the Main Agree-
ment, the Handling Company subcontracts the services Section(s)
SGHA 2018
of Annex A Section(s) to .
Section(s)
The number of these clauses can be extended as far
as necessary. NEW Paragraph 8. Use of Yellow Pages
In the event that both Parties wish to incorporate AHM 811
7 Paragraph 6. Payment Yellow Pages.
7.1 6.1 Notwithstanding Sub-Article 7.2 of the Main Agreement,
payment of account shall be effected . 8.1 The following amendments to the Definitions and
Terminology, Main Agreement and Annex A reflected
With reference to Sub-Article 7.3, the Parties establish in Yellow Pages of AHM 811 edition ,
the following payment terms: (year ) shall apply:
Handling Company will send invoices to (insert email/
physical address). For example:
Notwithstanding Sub-Article 7.1 of the Main Agreement, • Definitions and Terminology: e.g. nil or all
the Handling Company shall submit invoices to the • Main Agreement: e.g. nil or all except Article x
Carrier and the Carrier shall pay the Handling Company • Annex A: e.g. nil or 3.6.x, 3.8.x, 6.6.x
within days of the invoice.
In the event the Carrier disputes any charge or fee set Paragraph 9. Duration, Modification and Termination
forth in any invoice, Carrier shall pay the undisputed Any change to Article 11 of the Main Agreement, in particular
portion and notify the Handling Company of the to the duration of the Main Agreement, validity of rates or rights
discrepancy in billing. Both parties shall then seek in of termination shall be recorded below, notwithstanding the
good faith to resolve the disputed amount(s). Upon the corresponding Sub-Articles of the Main Agreement.
resolution of any disputed amount the Carrier shall
promptly pay the balance due to the Handling Company.
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2013 2013
For example: repeated failure to pay invoices for services

9.1 Duration provided
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main b) in the case of either Party discontinuing its schedule
Agreement . and/or services at the location(s) referred to in
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agree- Annex B; in the event that either Party discontinues
ment the rates contained in Paragraph 1 shall be its schedule and/or services at only part of the
9.2 Modification Location(s) (e.g. in one airport terminal only) re-
9.2.1 Any modification to this Annex B shall be made by a ferred to in this Annex B the termination right of
written amendment signed by both Parties. either Party under this clause shall be limited to
9.3 Termination these Location(s) or part of location(s)
9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, c) a material reduction to flight schedules and/or fre-
this Annex B may be terminated on the following terms quencies and/or aircraft types and/or tonnages for
. which the parties are unable to agree an adjustment
NEW 9.3.2 The Carrier may terminate this Annex B, if the Han- to the charges in sub-paragraph 1
dling Company fails to provide a consistently satis 2. by the Handling Company:
factory level of service, the Carrier reserves the right in case the Handling Company’s business at the Lo-
to provide the Handling Company with written notice cation(s) referred to in this Annex B is or is about to
to the effect that correction is required within become unprofitable, for whatever reason, and, in the
SGHA 2018
days. If the Handling Company fails to correct the sit- Handling Company’s reasonable view, cannot be
uation within days, the Carrier may terminate remedied in a reasonable period of time
the Agreement upon an additional days prior 3. by the Carrier:
written notice. In accordance with Sub-Article 5.8 of in the event of the Handling Company’s material and
the Main Agreement a consistent satisfactory level of sustained failure to perform the services according to
service is defined in a separate Service Level Agree- the agreed standards and following the rectification
ment as Attachment to this Annex B. and complaint process
NEW 9.3.3 In the event of the Handling Company’s material and 4. In the event the Carrier terminates this agreement for
sustained failure to perform the services as outlined in cause pursuant to Sub-Paragraph 1 (b) above the Carrier
Sub-Article 5.8 of the Main Agreement, Carrier reserves shall reimburse the Handling Company for any start-up
the right to provide the Handling Company with written costs and additional costs which the Handling Company
notice to the effect that correction is required within had incurred. The maximum amount of reimbursement
days. If the Handling Company fails to rea shall be reduced on every anniversary of agreement
sonably correct the situation within days, the as outlined. Any additional costs incurred by the Han-
Carrier may terminate the Agreement upon an addi dling Company which are directly linked to the Carrier,
tional days prior written notice. e.g. costs for special training requirements or handling
equipment to meet the Carrier’s requirements shall be
The number of these clauses can be extended as far automatically added when they occur.
as necessary.
Paragraph 10. Notification
SP The agreement may not be terminated, save for cause in full 10.1 In accordance Sub-Article 11.3 of the Main Agreement,
or in part at any Location(s) at any time giving sixty (60) days’ any notice or communication to be given hereunder
prior written notice in the following instances: shall be addressed to the respective parties as follows:
1. by either Party in the case of:

a) insolvency or material and sustained breach of
obligations by the other Party such as the Carrier’s
SGHA 2018/2013/2008 SGHA 2018/2013/2008
2013 2013
To Carrier: ANNEX BX.X – SIMPLIFIED PROCEDURE –

Carrier LOCATION(S), AGREED SERVICES AND
CHARGES
Street
to the Standard Ground Handling Agreement (SGHA) of January

City, Country
2018
Telephone
between
Fax
E-mail
and hereinafter referred to as “the Carrier”
Attn
and
To Handling Company:
The Handling Company
SGHA 2018
and hereinafter referred to as “the Handling Company” the
Street Carrier and/or the Handling Company may hereinafter be
City, Country
effective from
Telephone
This Annex BX.X for
Fax
the location(s)
E-mail
is valid from
Attn
and replaces
Paragraph 11. Governing Law
11.1 In accordance with Article 9 of the Main Agreement, Preamble:
this Annex B shall be governed by and interpreted in This Annex B is prepared in accordance with the simplified
accordance with the laws of: . procedure whereby the Parties agree that the terms of the
11.2 In accordance with Article 9 of the Main Agreement, courts Main Agreement and Annex A of the SGHA of January 2018
for the resolution of disputes shall be the Courts of: as published by the International Air Transport Association
shall apply to this Annex B as if such terms were repeated
Signed the Signed the here in full. By signing this Annex B, the Parties confirm that
they are familiar with the aforementioned Main Agreement and
at at Annex A.
for and on behalf of for and on behalf of
by by
SGHA 2018/2013/2008 SGHA 2018/2013/2008

2013 2013
Paragraph 1. Handling Services and Charges Paragraph 3. Disbursements

1.1 For a single ground handling consisting of the arrival REV 3.1 Any disbursements made by the Handling Company
and the subsequent departure at agreed timings of the on behalf of the Carrier will be reimbursed by the Carrier
same aircraft, the Handling Company shall provide the at cost price plus an accounting surcharge of %.
following services of Annex A at the following rates. In order to claim such disbursements, the Handling
Company shall provide receipts, invoices or any rea-
1.1.1 Section(s) price per (aircraft type, etc.). sonable evidence substantiating such disbursements.
1.1.2 Section(s) price per Paragraph 4. Limit of Liability

4.1 The limit of liability referred to in Sub-Article 8.5(a) of
The number of these clauses can be extended as far the Main Agreement shall be as follows:
as necessary.
Aircraft Type Limit (per incident)
1.2 Handling in case of Technical Landing for other than
commercial purposes will be charged at % of
the above rates, provided that a physical change of
load is not involved.
1.3 Handling in case of return to ramp will not be charged
SGHA 2018
extra, provided that a physical change of load is not SP Article 8 of the Main Agreement shall apply in full. Swissport
involved. applies the liability guideline which corresponds with the avia-
1.4 Handling in case of return to ramp involving a physical tion insurance industry standards. Refer to page 30 for the
change of load will be charged as for handling in case detailed list
of Technical Landing in accordance with Sub-Paragraph
1.2 of this Annex. 6 Paragraph 5. Transfer of Services
6 .1 5.1 In accordance with Sub-Article 3.1 of the Main Agree-
SP The handling charges are valid for a period of one (1) year ment, the Handling Company subcontracts the services
from and including the effective date. Thereafter, the charges of Annex A Section(s) to .
shall be subject to an annual increase as follows: 0.20 x CPI
(Consumer Price Index) + 0.80 x LCI (Labour Cost Increase) The number of these clauses can be extended as far
= % increase* as necessary.
*If the result

is a negative value then the value shall be zero 7 Paragraph 6. Payment
(meaning no discount will be applied). 7.1 6.1 Notwithstanding Sub-Article 7.2 of the Main Agreement,
payment of account shall be effected .
SP There will be no charges for cancelled flights, provided the
Carrier has given written notice at least forty eight (48) hours With reference to Sub-Article 7.3, the Parties establish
before published departure time. the following payment terms:
The Handling Company will send invoice to (insert
Paragraph 2. Additional Services and Charges email/physical address).
2.1 All services not included in Paragraph 1 of this Annex Notwithstanding Sub-Article 7.1 of the Main Agreement,
will be charged for as follows: the Handling Company shall submit invoices to the
Carrier and the Carrier shall pay the Handling Company
within days of the invoice.
In the event the Carrier disputes any charge or fee set
forth in any invoice, Carrier shall pay the undisputed
SGHA 2018/2013/2008 SGHA 2018/2013/2008
2013 2013
portion and notify the Handling Company of the For example:

discrepancy in billing. Both parties shall then seek in 9.1 Duration
good faith to resolve the disputed amount(s). Upon the 9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main
resolution of any disputed amount the Carrier shall Agreement .
promptly pay the balance due to the Handling Company. 9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement
the rates contained in Paragraph 1 shall be .
SP Settlement of account shall be made by electronic 9.2 Modification
transfer [all payments made through the Society for 9.2.1 Any modification to this Annex B shall be made by a
Worldwide Interbank Financial Telecommunication written amendment signed by both Parties.
(SWIFT) shall be on a SHA (shared) basis] to the Han- 9.3 Termination
dling Company’s nominated account. The Handling 9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B,
Company will invoice the Carrier on a weekly basis. this Annex B may be terminated on the following terms
The invoices shall be paid and cleared within 15 calen .
dar days from the date of invoicing. NEW 9.3.2 The Carrier may terminate this Annex B, if the Han-
dling Company fails to provide a consistently satis
8 Paragraph 7. Supervision And Administration factory level of service, the Carrier reserves the right
8.1 7.1 The services of Annex A, Section 1, Sub-Section 1.3 to provide the Handling Company with written notice
covered by Sub-Paragraph 1.1 of this Annex B, refer to the effect that correction is required within
SGHA 2018
only to the following services of Annex A which are days. If the Handling Company fails to correct the sit-
performed for the Carrier by other organization(s) under uation within days, the Carrier may terminate
cover of separate agreement(s): the Agreement upon an additional days prior
written notice. In accordance with Sub-Article 5.8 of
Section(s) the Main Agreement a consistent satisfactory level of
service is defined in a separate Service Level Agree-
Section(s) ment as Attachment to this Annex B.
NEW 9.3.3 In the event of the Handling Company’s material and
NEW Paragraph 8. Use Of Yellow Pages sustained failure to perform the services as outlined in
In the event that both Parties wish to incorporate AHM 811 Sub-Article 5.8 of the Main Agreement, Carrier reser-
Yellow Pages ves the right to provide the Handling Company with
written notice to the effect that correction is required
8.1 The following amendments to the Definitions and Ter- within days. If the Handling Company fails to
minology, Main Agreement and Annex A reflected in reasonably correct the situation within days,
Yellow Pages of AHM811 edition , (year ) the Carrier may terminate the Agreement upon an ad-
shall apply: ditional days prior written notice.
For example: The number of these clauses can be extended as far

• Definitions and Terminology: e.g. nil or all as necessary.
• Main Agreement: e.g. nil or all except Article x
• Annex A: e.g. nil or 3.6.x, 3.8.x, 6.6.x SP The agreement may not be terminated, save for cause
in full or in part at any Location(s) at any time giving
Paragraph 9. Duration, Modification and Termination sixty (60) days’ prior written notice in the following in-
Any change to Article 11 of the Main Agreement, in particular stances:
to the duration of the Main Agreement, validity of rates or rights
of termination shall be recorded below, notwithstanding the
corresponding Sub-Articles of the Main Agreement.
SGHA 2018/2013/2008 SGHA 2018/2013/2008
2013 2013
1. by either Party in the case of: To Carrier:

a) insolvency or material and sustained breach of
obligations by the other Party such as the Carrier’s Carrier
repeated failure to pay invoices for services provided
b) in the case of either Party discontinuing its sched Street
ule and/or services at the location(s) referred to in

Annex B; in the event that either Party discontinues City, Country
its schedule and/or services at only part of the

Telephone
Location(s) (e.g. in one airport terminal only) re-
ferred to in this Annex B the termination right of
Fax
either Party under this clause shall be limited to
these Location(s) or part of location(s) E-mail
c) material reduction to flight schedules and/or fre-
quencies and/or aircraft types and/or tonnages for Attn
which the parties are unable to agree an adjustment
to the charges in sub-paragraph 1 To Handling Company:
2. by the Handling Company:
in case the Handling Company’s business at the Lo- The Handling Company
SGHA 2018
cation(s) referred to in this Annex B is or is about to
become unprofitable, for whatever reason, and, in the Street
Handling Company’s reasonable view, cannot be rem

edied in a reasonable period of time City, Country
3. by the Carrier:
in the event of the Handling Company’s material and Telephone
sustained failure to perform the services according to

Fax
the agreed standards and following the rectification
and complaint process E-mail
4. In the event the Carrier terminates this agreement for
cause pursuant to Sub-Paragraph 1 (b) above the Carrier Attn
shall reimburse the Handling Company for any start-up
costs and additional costs which the Handling Company Paragraph 11. Governing Law
had incurred. The maximum amount of reimbursement 11.1 In accordance with Article 9 of the Main Agreement,
shall be reduced on every anniversary of agreement this Annex B shall be governed by and interpreted in
as outlined. Any additional costs incurred by the Han accordance with the laws of .
dling Company which are directly linked to the Carrier, 11.2 In accordance with Article 9 of the Main Agreement,
e.g. costs for special training requirements or handling courts for the resolution of disputes shall be the Courts
equipment to meet the Carrier’s requirements shall be of .
automatically added when they occur.
Signed the Signed the
10.1 In accordance Sub-Article 11.3 of the Main Agreement, at at
any notice or communication to be given hereunder

shall be addressed to the respective parties as follows: for and on behalf of for and on behalf of
by by
SGHA 2018/2013/2008 SGHA 2018/2013/2008

108 Main Agreement
4
SGHA 2013
STANDARD GROUND
HANDLING AGREEMENT
SGHA 2018/2013/2008
111
DID YOU KNOW?
SWISSPORT
FUELED AN
AIRCRAFT
EVERY 10.4
SECONDS 4 STANDARD GROUND HANDLING
AGREEMENT 2013
SGHA 2013
Main Agreement 116
WORLDWIDE
IN 2017
SGHA 2018/2013/2008
IATA STANDARD GROUND HANDLING Definitions and Terminology

AGREEMENT 2013 For the sake of clarity, the following definitions and terminology
apply to the SGHA;
STANDARD GROUND HANDLING AGREEMENT (SGHA)
AIRPORT TERMINAL means all buildings used for arrival and depar
between: ture handling of aircraft.
and: ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Han
The agreement consists of: dling Company will request an outside agency to perform the
Main Agreement , and, as required, service required. The charge of the outside agency shall be
Annex A (description of services) paid by the Carrier. The Handling Company assumes no liability
Annex(es) B (location(s), agreed services and charges) toward the Carrier for such arrangements.
CARGO means revenue cargo, and non-revenue cargo such as service
cargo and company materials.
CARRIER’S REPRESENTATIVE means the individual or organization
MAIN AGREEMENT authorized by the Carrier to act on the Carrier’s behalf in matters
Table of Contents concerning Article 4.
CO-ORDINATE means to collect and communicate operational infor-
Definitions and Terminology mation to the respective parties at the direction of the Carrier,
Article 1 Provision of Services or the Carrier’s Representative, as required to perform the
Article 2 Fair Practices services as contracted by the Carrier with Third Parties in the
respective Annex(es) B.
Article 3 Subcontracting of Services CARRIER’S AIRCRAFT means any aircraft owned, leased, chartered,
Article 4 Carrier’s Representation hired or operated or otherwise utilised by or on behalf of the
Article 5 Standard of Work Carrier and in respect of which the Carrier has either expressly
or implicitly contracted, instructed or otherwise requested the
Article 6 Remuneration Handling Company to perform or carry out any ground handling
Article 7 Accounting and Payment service(s).
Article 8 Liability and Indemnity DEPARTURE CONTROL SYSTEM (DCS) means an automated
method of performing check-in, capacity control, load control
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Article 9 Arbitration and dispatch of flights.
Article 10 Stamp Duties, Registration Fees DIRECT LOSS means a loss arising naturally or directly from an occur-
rence and which excludes remote, indirect, consequential, or
Article 11 Duration, Modification and Termination
special losses or damages, such as loss of revenue or loss
Article 12 Authorization to Contract of profit.
ELECTRONIC DATA INTERCHANGE (EDI) means the computer-
to-computer (application-to-application program processing)
transmission of business data in a standard format.
ICAO means International Civil Aviation Organisation.
IATA means International Air Transport Association.
LIAISE means to communicate and maintain contact.
LOAD means any item carried in an aircraft other than is included
in the basic operating weight.
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114 Definitions and Terminology Definitions and Terminology 115
LOADS means baggage, cargo, mail and any aircraft supplies including UNIT LOAD DEVICES (ULDs) Aircraft unit load device (ULD) is an
ballast. assembly of components comprising either of the following:
PASSENGER(S) means any person(s) both revenue and non-revenue, • aircraft pallet and pallet net
except members of the crew, carried or to be carried in an • aircraft pallet and pallet net over an igloo
aircraft with the consent of the Carrier. • aircraft container
PROVIDE implies that the Handling Company itself assumes responsi
bility for the provision of the service required. The purpose of the unit is to enable individual pieces of cargo, baggage
RECEIVING CARRIER means a carrier who receives Loads from a or mail to be assembled into a standard-sized unit to facilitate rapid
transferring carrier at a transfer point. loading onto and offloading from aircraft having compatible handling
SPECIAL SHIPMENTS includes, but not limited to, perishables, live and restraint systems which interface directly with the unit.
animals, valuables, vulnerable cargo, news material and dan-
gerous goods.
SPECIALISED CARGO PRODUCTS includes but not limited to, ex-
press cargo, courier shipments and same day delivery.
STATION MANAGEMENT means management of Carriers’ adminis-
trative and/or operational functions(s) within the scope defined
in the Annex B.
SUPERVISION means to oversee and direct the performance of the
Services contracted by the Carrier with third parties, i.e. companies
who have a separate Annex B (or similar contract with the
Carrier). The term Supervision shall not apply to the Handling
Company self-management of its own services or overseeing
of the Handling Company’s subcontractors (as referenced to
in Article 5 of the Main Agreement).
TECHNICAL LANDING is a landing for other than commercial rea-
sons where no physical change of Loads, Passenger and/or
crew occurs.
TICKET means the document entitled “Passenger Ticket and Baggage
Check” issued by or on behalf of the Carrier and includes No-
tice of Contract Terms incorporated by reference and notices
SGHA 2013
and the flight and passenger coupons contained therein.
TRANSIT FLIGHT is an aircraft making an intermediate landing for
commercial reasons where a change of Loads, Passenger and/
or crew occurs.
TRUCK SERVICE means a service operated by truck on behalf of
an airline carrying Loads documented in accordance with the
applicable IATA and/or ICAO rules, regulations and proce
dures. In the Main Agreement and in Annex A, the word “air-
craft” will read “truck” and “flight” will read “truck service” when
it concerns the handling of a truck as meant under the above
definitions.
TURNROUND FLIGHT is an aircraft terminating a flight and sub-
sequently originating another flight following a complete
change of Loads, Passenger and/or crew.
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Main Agreement The Carrier and the Handling Company shall ensure that their
respective personnel assigned to the performance of this
An Agreement made between agreement are aware of all relevant legislation applicable to
commerce in general, aircraft operation, passenger transport
having its principal office at and air freight.
hereinafter referred to as “the Carrier” or “the Handling Company” Further, the Carrier and the Handling Company shall ensure
as the case may be, and that all their respective employees assigned to the performance
of this Agreement where applicable, shall be aware of the
having its principal office at essentials of:
• competition and antitrust regulations in its country of resi-
hereinafter referred to as “the Handling Company” or “the Carrier”, as dence, establishment as well as such regulations with extra-
the case may be, the Carrier and/or the Handling Company may here- territorial application.
inafter be referred to as “the Party(ies)”. • the rules governing bribery, kick-backs, secret commissions
and payments to government officials in its country of resi-
WHEREBY THE PARTIES AGREE AS FOLLOWS: dence, establishment as well as such regulations with extra-
territorial application.
Article 1 • any other applicable law or regulation, whose breach or vio-
Provision of Services lation by a Party or its employees could cause damage to

the other Party or its employees.
1.1 General
The Carrier and the Handling Company agree to give the highest It is not considered necessary or possible to specify every
importance to the compliance to all applicable laws and regu- detail of the services it being generally understood what such
lations governing their activities and expects its agents and services comprise and the standards to be attained in their
contractors to do the same. performance.
Of particular concern are laws related to anti-bribery, anti-trust 1.2 Documents for Ground Handling
and labor relations (including but not limited to the prohibition Documents used for ground handling shall be the Handling
of child labor). Company’s own documents, where applicable, provided these
documents comply with standardised formats that may apply
SGHA 2013
The Services shall be made available within the limits of the under IATA and/or ICAO and/or other governing rules, regula-
capabilities of the Handling Company and the Handling Company tions and procedures.
will comply at all times with and will deploy best efforts to make
sure its employees and subagents comply with: 1.3 Scheduled Flights
• all laws and regulations applicable in its country of establish- The Handling Company agrees to provide for the Carrier’s
ment and all other countries in which Services are provided Aircraft for flights operating on an agreed schedule at the lo-
under this Agreement cation(s) stated in the Annex(es) B, those services of Annex A
• applicable IATA and/or ICAO and/or other governing rules, as are listed in the Annex B for the respective locations. The
regulation and procedures Carrier, in turn, agrees to inform the Handling Company as
• all international treaties and regulations that apply in general soon as possible about any changes of schedule and/or
to commerce and in particular to the operation of aircraft, frequencies and/or types of aircraft.
transportation of passengers and air freight or mail
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1.4 Extra Flights 1.7 Additional Services

The Handling Company will also provide the services to the As far as possible, the Handling Company will, upon request,
Carrier’s Aircraft for flights in addition to the agreed schedule provide to the Carrier additional services not set forth in
at the same locations, provided that reasonable prior notice is the present Agreement. Such services may be governed by
given and the provision of such additional services will not special conditions to be agreed between the Parties.
prejudice commitments already undertaken.
1.8 Other Locations
1.5 Priority In case of occasional flights of the Carrier’s Aircraft at locations
The Handling Company shall, as far as possible, give priority which are not designated in the present Agreement, where the
to aircraft operating on schedule. Handling Company maintains a ground handling organisation,
the Handling Company shall, on request, make every effort,
1.6 Emergency Assistance subject to the means locally available, to provide necessary
It is the responsibility of the Handling Company to participate services.
in local emergency response plan(s) in order to provide sup-
port to the Carrier in the event of an emergency including but Article 2
not limited to, forced landings, accidents or acts of violence.
Fair Practices
Carrier will contact the Handling Company to establish the
2.1 The Handling Company shall use its best efforts to protect the
Carrier’s needs in an emergency and provide the Handling
Carrier’s confidential information and make it available for the
Company its current emergency procedures.
purposes of the Carrier only.
In the absence of Carrier instructions, in part or whole, the
2.2 Neither Party to this Agreement shall disclose any information
Handling Company shall follow its own emergency response
contained in Annex(es) B to outside parties without the prior
plan(s).
consent of the other Party, unless such information is specifically
required by applicable law or by governmental or authorities’
In case of an emergency, the Handling Company shall without
regulations, in which case the other Party will be notified ac-
delay activate its local emergency plan(s) which includes the
cordingly.
immediate notification to the Carrier and establish open-line
communications with the Carrier.
Article 3
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The Handling Company shall take all reasonable measures to Subcontracting of Services
assist passengers, crew and family members and to safeguard
and protect baggage, cargo and mail carried in the aircraft 3.1 The Handling Company is entitled to delegate any of the agreed
from loss or damage in co-operation with the relevant local services to subcontractors with the Carrier’s prior written con-
authorities. sent. It is understood that, in this case, the Handling Company
shall be responsible to the Carrier for the proper rendering of
All documentation and information pertaining to the emergency such services as if they had been performed by the Handling
is the property of the Carrier and shall be held confidential by Company itself. Any subcontracting of services and the provider(s)
the Handling Company, unless such documentation and infor- thereof, shall be recorded in the Annex(es) B.
mation is specifically required by applicable law or by govern-
mental or local authorities regulations. 3.2 The Carrier shall not appoint any other person, company or
organisation to provide the services which the Handling Company
The Carrier shall reimburse the Handling Company for expenses has agreed to provide by virtue of this Agreement, except in
and disbursements incurred in rendering such assistance. such special cases as shall be agreed between the Parties.
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Article 4 5.2 The Handling Company shall carry out all other services in
Carrier’s Representation accordance with the Carrier’s procedures and instructions. In
the case of absence of instructions by the Carrier, the Handling
4.1 The Carrier may maintain at its own cost, its own represen Company shall follow its own standard practices and procedures.
tative(s) at the location(s) designated in the Annex(es) B. Such
representative(s) and representative(s) of the Carrier’s Head 5.3. The Handling Company agrees to take all possible steps to
Office may inspect the services provided to the Carrier by the ensure that, with regard to contracted services, the Carrier’s
Handling Company pursuant to this Agreement, advise and Aircraft, crews, Passengers and Loads receive treatment not
assist the Handling Company and render to the Carrier’s clients less favourable than that given by the Handling Company to
such assistance as shall not interfere with the provision of other carriers or its own comparable operation at the same
services by the Handling Company. location.
4.2 The Carrier may, by prior written notice to the Handling Company 5.4 The Handling Company agrees to ensure that the authorisa-
and at its own cost, engage an organisation (hereinafter re- tion of specialised personnel performing services for the
ferred to as “the Supervisor”) to supervise the services of the Carrier is valid and current. If at any time the Handling Com-
Handling Company at the location(s) designated in Annex(es) pany is unable to provide authorised personnel as requested
B. Such notice shall contain a description of the services to be by the Carrier, the Handling Company shall inform the Carrier
supervised. immediately.
The Supervisor shall have the same authority as defined above 5.5 The Carrier shall supply the Handling Company with sufficient
in Sub-Article 4.1 for the Carrier’s own representative. information and instructions to enable the Handling Company
to perform its handling properly.
4.3 Such assistance, when performed by the Carrier’s represen-
tative(s) and/or Supervisor(s) will be the sole responsibility of 5.6 In the provision of the services as a whole, due regard shall
the Carrier, unless requested by the Handling Company. be paid to safety, security, local and international regulations,
applicable IATA and/or ICAO and/or other governing rules,
regulations and procedures in such a manner that delays and
Article 5 damage to the Carrier’s Aircraft and Load are avoided and the
Standard of Work general public is given the best impression of air transport.
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5.1 The Handling Company shall carry out all technical and flight 5.7 The Handling Company must report to the Carrier’s Represen
operations services as well as other services also having tative immediately all loss or damage, threatened or actual, to
a safety aspect, for example, load control, loading of aircraft the Carrier’s Aircraft, crew, Passengers and Loads noticed in
and handling of dangerous goods, in accordance with the the course of the handling or which in any other way comes to
Carrier’s instructions, receipt of which must be confirmed the knowledge of the Handling Company.
in writing or by electronic confirmation to the Carrier by the
Handling Company. 5.8 The Parties shall agree on the quality standards for any service
provided, including those covered by Sub-Article 5.1 above.
In the case of absence of instructions by the Carrier, the Han Such quality standards for a specific location may form part of
dling Company shall follow its own standard practices and pro- the applicable Annex B. The Handling Company agrees to take
cedures provided they comply with the applicable IATA and/or all possible steps to ensure that, with regard to contracted
ICAO and/or other governing rules, regulations and procedures. services, the agreed upon quality standards will be met.
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5.9 The Carrier or a regulatory authority governing the Carrier’s Such charges, fees, taxes or other expenses as outlined above
operations may, at its own cost, and with reasonable prior notice, shall be borne ultimately by the Carrier.
audit the designated services in the applicable Annex(es) B.
Such notice shall contain a description of the area(s) to be Article 7
audited. The Handling Company shall cooperate with the Carrier Accounting and Payment
and will undertake any corrective action(s) required.
7.1 The Handling Company shall invoice the Carrier monthly, un-
5.10 In the provision of the services, the Parties agree to comply less otherwise agreed in Annex(es) B, with the charges arising
with any applicable data protection laws. from the provision of the handling services of Annex A as listed
in Annex(es) B at the rates of charges set out in Annex(es) B.
5.11 The Handling Company shall supervise and manage its own
activities and/or those subcontracted as agreed within the 7.2 Payment shall be effected through the IATA Clearing House
scope of services specified in Annex(es) B. unless otherwise agreed in Annex(es) B.
5.12 The Handling Company shall be able to demonstrate a Safety 7.3 The Parties shall reach agreement on the payment terms at
Management System in use following IATA AHM 610 and/or each location. Such payment terms will form part of the appli-
ICAO, local and international regulations, or other governing cable Annex(es) B.
rules.
5.13 The Handling Company shall promote awareness and strive Article 8
to achieve best practices in Environmental and Social Respon- Liability and Indemnity
sibility.
In this Article, all references to:
(a) “the Carrier” or “the Handling Company” shall include their
Article 6 employees, servants, agents and subcontractors;
Remuneration (b) “ground support equipment” shall mean all equipment
used in the performance of ground handling services
6.1 In consideration of the Handling Company providing the ser-
included in Annex A, whether fixed or mobile, and
vices, the Carrier agrees to pay to the Handling Company the
(c) “act or omission” shall include negligence.
charges set out in the respective Annex(es) B, within the terms
SGHA 2013
specified. The Carrier further agrees to pay the proper charges
of the Handling Company and to discharge all additional ex- 8.1 Except as stated in Sub-Articles 8.5 and 8.6, the Carrier shall
penditure incurred for providing the services referred to in not make any claim against the Handling Company and shall
Sub-Articles 1.4, 1.6, 1.7 and 1.8. indemnify it (subject as hereinafter provided) against any legal
liability for claims or suits, including costs and expenses inci-
6.2 The charges set out in Annex(es) B do not include:
dental thereto, in respect of:
• any charges, fees or taxes imposed or levied by the Airport,
(a) delay, injury or death of persons carried or to be carried
Customs or other authorities against the Carrier or the Han
by the Carrier;
dling Company in connection with the provision of services
(b) injury or death of any employee of the Carrier;
herein by the Handling Company or in connection with the
(c) damage to or delay or loss of baggage, cargo or mail carried
Carrier’s flights.
or to be carried by the Carrier, and
• expenses incurred in connection with stopover and transfer
(d) damage to or loss of property owned or operated by, or
passengers and with the handling of passengers for inter-
on behalf of, the Carrier and any consequential loss or
rupted, delayed or cancelled flights.
damage;
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arising from an act or omission of the Handling Company in (b) In the case of claims arising out of surface transportation
the performance of this Agreement unless done with intent to which is not provided on behalf of the Carrier and/or is not
cause damage, death, delay, injury or loss or recklessly and part of the operation of loading/embarking or unloading/
with the knowledge that damage, death, delay, injury or loss disembarking and/or is not covered by the Carrier’s Contract
would probably result. of Carriage the waiver and indemnity herein contained
shall not apply.

P ROVIDED THAT all claims or suits arising hereunder shall
be dealt with by the Carrier; and 8.4 The Handling Company shall not make any claim against the
Carrier and shall indemnify it (subject as hereinafter provided)

P ROVIDED ALSO THAT the Handling Company shall notify against any legal liability for claims or suits, including costs
the Carrier of any claims or suits without undue delay and shall and expenses incidental thereto, in respect of:
furnish such assistance as the Carrier may reasonably require. (a) injury to or death of any employees of the Handling Company,
its servants, agents or subcontractors; and

P ROVIDED ALSO THAT where any of the services performed (b) damage to or loss of property owned or operated by, or
by the Handling Company hereunder relate to the carriage by on behalf of, the Handling Company and any consequential
the Carrier of passengers, baggage or cargo, then if the limit- loss or damage;
ations of liability imposed by the Warsaw Convention and/or the arising from an act or omission of the Carrier in the performance
Montreal Convention (1999) as applicable and as amended of this Agreement unless done with intent to cause damage,
from time to time would have applied if any such act or omis- death, delay, injury or loss or recklessly and with knowledge
sion had been committed by the Carrier but are held by a Court that damage, death, delay, injury or loss would probably result.
not to be applicable to such act or omission committed by the
Handling Company in performing this Agreement then upon 8.5 Notwithstanding Sub-Article 8.1(d), the Handling Company
such decision of the Court the indemnity of the Carrier to the shall indemnify the Carrier against any physical loss of or
Handling Company hereunder shall be limited to an amount not damage to the Carrier’s Aircraft caused by the Handling Com-
exceeding the amount for which the Carrier would have been pany’s negligent act or omission Provided always that the
liable if it had committed such act or omission. Handling Company’s liability shall be limited to any such loss
of or damage to the Carrier’s Aircraft in an amount not exceed
8.2 The Carrier shall not make any claim against the Handling ing the level of deductible under the Carrier’s Hull All Risk
Company in respect of damage, death, delay, injury or loss to Policy which shall not, in any event, exceed USD 1,500,000
third parties caused by the operation of the Carrier’s Aircraft except that loss or damage in respect of any incident below
SGHA 2013
arising from an act or omission of the Handling Company in USD 3,000 shall not be indemnified.
the performance of this Agreement unless done with intent to
cause damage, death, delay, injury or loss or recklessly and For the avoidance of doubt, save as expressly stated, this
with knowledge that damage, death, delay, injury or loss would Sub-Article 8.5 does not affect or prejudice the generality
probably result. of the provisions of Sub-Article 8.1 including the principle
that the Carrier shall not make any claim against the Handling
8.3 (a) Notwithstanding the provisions of Sub-Article 8.1, in the Company and shall indemnify it against any liability in respect of
case of claims arising out of surface transportation which any and all consequential loss or damage howsoever arising.
is provided on behalf of the Carrier and is part of the op
eration of loading/embarking or unloading/disembarking 8.6. Furthermore, notwithstanding Sub-Article 8.1.(c), the Handling
and/or is covered by the Carrier’s Contract of Carriage Company shall indemnify the Carrier against direct loss of or
the indemnity shall not exceed the limits specified in the damage to the Carrier’s cargo (excluding Mail) caused by the
said Contract of Carriage. negligent act or omission by or on behalf of the Handling
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Company in the provision of the services and/or the supply of Article 11

goods under this Agreement provided always that the Handling Duration, Modification and Termination
Company’s liability shall be limited to as set out in article 22.3
of the Montreal Convention 1999 or any amendment to that 11.1 This Agreement shall be effective from the date specified in
Convention in force at the time of the loss or damage or to the the respective Annex(es) B. It shall supersede any previous
actual compensation paid out by the Carrier, whichever is less. arrangements between the Parties governing the provision of
In any event, the total amount of the claim shall not exceed services at locations for which there are valid Annex(es) B to
USD 1,000,000, except that loss or damage in respect of any this Agreement.
claim below USD 500 shall not be indemnified. Any claim shall
be submitted within the time limits set out in article 31.2 of the 11.2 Modification of, or additions to this Agreement shall be recorded
Montreal Convention 1999. For the avoidance of doubt, the in Annex(es) B.
liability of the Handling Company shall never exceed the lia-
bility of the Carrier. 11.3 Any notice referred to under this Article 11 given by one Party
under this Agreement shall be deemed properly given if sent
Article 9 by registered letter, or by other means where proof of receipt
Arbitration or acknowledgement is obtained, to the respective office of
the other Party as recorded in the Annex(es) B. In the case of
In the event of any dispute or claim concerning the scope, a registered letter notice shall be considered to be served on
meaning, construction or effect of this Agreement, the parties the date of receipt.
shall make all reasonable efforts to resolve disputes amongst
themselves. Failing mutual resolution of the dispute, the parties 11.4 This Main Agreement shall continue in force until terminated
may elect to resolve the dispute through arbitration (either by by either Party giving sixty days prior notice to the other Party.
a single arbitrator or a panel of arbitrators). In the event that
the parties fail to agree to an arbitration process, the dispute 11.5 Termination by either Party of any Annex(es) B to this Agree-
shall be settled in accordance with the laws of the state or ment of all or any part of the services provided at a specific
jurisdiction set out in Annex(es) B, by the courts set out in location requires sixty days prior notice to the other Party. In
Annex(es) B without regard to principles of conflict of laws. the event of part termination of services, consideration shall
be given to an adjustment of charges.
Article 10
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11.6 Any Annex(es) B to this Agreement exceeding a defined period
Stamp Duties, Registration Fees
of validity, shall continue in effect until terminated by either
party providing sixty days prior notice to the other Party.
10.1 All stamp duties and registration fees in connection with this
Agreement, which may be prescribed under the national law
11.7 In the event of either Parties permit(s) or other authorisation(s)
of either Party to this Agreement, are payable by that Party.
to operate in the agreed location(s), wholly or in part, being
revoked, cancelled, or suspended, that Party shall notify the
10.2 All stamp duties and registration fees in connection with this
other Party without delay. Thereafter either Party may terminate
the Agreement or the relevant Annex(es) B at the effective date
of the location(s), as mentioned in the Annex(es) B and not
of such revocation, cancellation or suspension by giving to the
being a location situated in the country of either Party to this
other Party notice within twenty-four hours after such event.
Agreement will be shared equally between the Parties.
11.8 Either Party may terminate this Agreement and its Annexes at
any time if the other Party becomes insolvent, makes a general
assignment for the benefit of creditors, or commits an act of
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bankruptcy or if a petition in bankruptcy or for its reorganisation Article 12

or the readjustment of its indebtedness be filed by or against Authorization to Contract
it, provided the petition is found justified by the appropriate
authority, or if a receiver, trustee or liquidator of all or substan- Each party warrants that it has the right to enter into this Agreement
tially all of its property be appointed or applied for. and that execution of this Agreement has been signed by authorized
representative(s) of each party.
11.9 Both Parties shall be exempt from obligation if prompt notifi-
cation is given by either Party in respect of any failure to per-
form its obligations under this Agreement arising from any of
the following causes: Signed the Signed the
• labour disputes involving complete or partial stoppage of
work or delay in the performance of work at at
• force majeure or any other cause beyond the control of either
Party for and on behalf of for and on behalf of
11.10 In the event of the Agreement or part thereof being terminated by by
by notice or otherwise, such termination shall be without pre-
judice to the accrued rights and liabilities of either Party prior
to termination.
11.11 The Handling Company shall have the right at any time to vary
the charges set out in the Annex(es) B provided, however, that
the Handling Company has given notice in writing to the Carrier
not less than sixty days prior to the revised charges becoming
effective. The notice shall specify the revised charges which
the Handling Company proposes to introduce, together with
the date on which they are to be brought into effect.
11.12 Notwithstanding Article 11.11, when changes occur in the

schedule, and/or frequencies and/or types of aircraft, other
SGHA 2013
than those set out in Annex(es) B, which affect the handling
costs, either Party shall have the right to request an adjustment
to the handling charges as from the date of the change provided
that the Party informs the other Party within thirty days of the
change.
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ANNEX A – GROUND HANDLING SERVICES Section 5

Table of Contents Cargo and Mail Warehouse Services
5.1 Cargo and Mail Handling – General
Section 1 5.2 Customs Control
Management Functions 5.3 Documentation Handling
1.1 Representation 5.4 Physical Handling Outbound/Inbound
1.2 Administrative Functions 5.5 Transfer/Transit Cargo
1.3 Supervision and/or Co-ordination 5.6 Post Office Mail
Section 6
Section 2 Support Services
Passenger Services 6.1 Accommodation
2.1 General 6.2 Automation/Computer Systems
2.2 Departure 6.3 Unit Load Device (ULD) Control
2.3 Arrival 6.4 Fuel Farm (Depot)
2.4 Inter-modal Transportation by Rail, Road or Sea 6.5 Ramp Fuelling/Defuelling Operations
Section 3 6.7 Catering Services – Liaison and Administration
Ramp Services
3.1 Baggage Handling Section 7
3.2 Marshalling Security
3.3 Parking 7.1 Passenger and Baggage Screening and Reconciliation
3.4 Ancillary Items 7.2 Cargo and Post Office Mail
3.5 Ramp to Flight Deck Communication 7.3 Catering
3.6 Loading and Unloading 7.4 Ramp
3.7 Safety Measures 7.5 Additional Security Services
3.8 Moving of Aircraft
3.9 Exterior Cleaning Section 8
3.10 Interior Cleaning Aircraft Maintenance
8.1 Routine Services
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3.11 Toilet Service
3.12 Water Service 8.2 Replenishing of Oils and Fluids
3.13 Cabin Equipment 8.3 Non-routine Services
3.14 Storage of Cabin Material 8.4 Material Handling
3.15 Catering Ramp Handling 8.5 Parking and Hangar Space
3.16 De-Icing/Anti-Icing Services and Snow/Ice Removal
Section 4
Load Control and Flight Operations
4.1 Load Control
4.2 Communications
4.4 Crew Administration
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Management Functions
to the Standard Ground Handling Agreement
1.1 Representation
effective from
1.1.1 (a) Provide
(b) Arrange for
between
1. guarantee
2. bond
hereinafter referred to as “the Carrier” or “the Handling Company”, to facilitate the Carrier’s activities.
as the case may be, and: 1.1.2 Liaise with local authorities.
1.1.3 Indicate that the Handling Company is acting as handling
hereinafter referred to as “the Handling Company” or “the Carrier”, agent for the Carrier.
as the case may be. 1.1.4 Inform all interested Parties concerning schedules of the
Carrier’s aircraft.

and replaces
1.2.3 Prepare, forward, file and retain for a period specified in the
Annex B, messages/reports/statistics/documents and perform
other administrative duties in the following areas:
(c) ramp services
(d) load control
(f) cargo services
(g) mail services
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(i) security
1.2.4 Maintain the Carrier’s manuals, circulars, and other operational
documents connected with the performance of the services.
1.2.5 (a) Check
(b) Sign
(c) Forward
on behalf of the Carrier items including, but not limited to,
invoices, supply orders, handling charge notes, work orders.
1.2.6 Effect payment, on behalf of the Carrier, including but not
limited to:
(a) airport, customs, police and other charges relating to
the services performed.
(b) out-of-pocket expenses, accommodation, transport.
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1.3 Supervision and/or Co-ordination Section 2

1.3.1 (a) Supervise Passenger Services
(b) Co-ordinate
services contracted by the Carrier with third party(ies). 2.1 General
1.3.2 Provide Turnaround coordinator (TRC). 2.1.1 Inform passengers and/or public about time of arrival and/or
1.3.3 Ensure that the third party(ies) is(are) informed about operational departure of Carrier’s aircraft and surface transport.
data and Carrier’s requirements in a timely manner. 2.1.2 Make arrangements for, transfer and transit passengers and
1.3.4 Liaise with the Carrier’s designated representative. their baggage and inform them about services available at the
1.3.5 Verify availability and preparedness of personnel, equipment, airport.
Loads, documentation of third party(ies). 2.1.3 When requested by the Carrier,
1.3.6 Meet aircraft upon arrival and liaise with crew. (a) Provide
1.3.7 Decide on non-routine matters. (b) Arrange for
1.3.8 Verify dispatch of operational messages. special equipment, facilities and specially trained personnel,
1.3.9 Note irregularities and inform the Carrier. for assistance to
1. unaccompanied minors
1.4 Station Management 2. persons with reduced mobility (PRMs)
1.4.1 Provide representative on behalf of the Carrier to act 3. VIPs
(a) exclusively 4. transit without visa passengers (TWOVs)
(b) non-exclusively 5. deportees
1.4.2 The Handling Company is authorised to represent the Carrier’s 6. special medical transport
interest with regard to resolving governmental and local author 7. others, as specified in Annex B
ities matters. 2.1.4 (a) Provide
1.4.3 Attend local airport meetings on behalf of the Carrier (b) Arrange for
(a) Report to the Carrier results/contents of the meetings passenger assistance when flights are interrupted, delayed or
(b) Act, vote and commit on behalf of the Carrier cancelled. Such assistance shall include:
1.4.4 The Handling Company will be authorised to 1. meal vouchers
(a) solicit 2. rebooking
(b) negotiate 3. transportation
(c) commit 4. hotel accommodation
services on behalf of the Carrier, with expenditure/commitment
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5. personnel
limit to be specified in Annex B 2.1.5 Arrange storage of baggage in the bonded store.
1. airport lounges 2.1.6 (a) Notify the Carrier of complaints and claims made by the
2. baggage delivery services Carrier’s passengers.
3. janitorial (b) Process such claims, as specified in Annex B.
4. newspapers delivery 2.1.7 Report to the Carrier any irregularities discovered in passenger
5. laundry services and baggage handling.
6. porters 2.1.8 (a) Provide
7. other (b) Arrange for
1.4.5 Negotiate and secure slot(s) and airport facilities, as available, 1. check-in counter(s)
on behalf of the Carrier. 2. service counter(s)
1.4.6 Liaise with local and Government authorities to ensure that all 3. transfer counter(s)
necessary permits and licenses are applied for, negotiated 4. lounge facilities
and secured in advance of each seasonal/operational change.
1.4.7 Perform and report quality/performance measurements.
1.4.8 Handle the contents of Carrier’s company mail pouches.
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5. set up of Carrier specific items, such as but not limited to at the following locations:
carpets, mobile signage, queuing control stanchions (a) check-in area
6. other facilities as specified in Annex B (b) lounge
2.1.9 Perform the following ticketing/sales functions: (c) transfer counter
(a) reservations (d) gate
(b) issuance of transportation documents (e) off-airport
(c) ancillary services (f) other as specified in Annex B
(d) e-ticketing 2.2.5 Excess baggage
(e) other as specified in Annex B (a) Determine excess baggage
(b) Issue excess baggage ticket
2.2 Departure (c) Collect excess baggage charges
2.2.1 Perform pre-flight editing. (d) Detach applicable excess baggage coupons
2.2.2 Check and ensure at the following locations:
(a) that tickets are valid for the flight(s). The check shall not 1. check-in area
include the fare. At the following locations: 2. lounge
1. check-in area 3. transfer counter
2. lounge 4. gate
3. transfer counter 5. off-airport
4. gate 6. other as specified in Annex B
5. off airport 2.2.6 Tag
6. other as specified in Annex B (a) checked baggage
2.2.3 (a) Check travel documents for the flight(s) concerned. (b) cabin baggage for
In the event that the Handling Company does not have 1. initial flight.
access to information that verifies visa validities the 2. subsequent flight(s).
Handling Company will not have liability. at the following locations:
The Handling Company shall not be liable for immigra- (a) check-in area
tion fines in the event of non-bona fide travel documents (b) lounge
or other events which are outside of their control. (c) transfer counter
(b) Enter passenger and/or travel document information (d) gate
into Carrier’s and/or government system. (e) off-airport
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At the following locations: (f) other as specified in Annex B
1. check-in area 2.2.7 Effect conveyance of checked baggage to the baggage
2. lounge sorting area
3. transfer counter at the following locations:
4. gate (a) check-in area
5. off airport (b) lounge
6. other as specified in Annex B (c) transfer counter
2.2.4 (a) Weigh and/or measure checked and/or cabin baggage, (d) gate
(b) Record baggage figures (e) other as specified in Annex B
for 2.2.8 Effect conveyance of Out of Gauge (OOG) checked baggage
1. initial flight. to the baggage sorting area at the following locations:
2. subsequent flight(s). (a) check-in area
(b) lounge
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(c) transfer counter 2.2.14 Handle standby list at the following locations:
(d) gate (a) check-in area
(e) other as specified in Annex B (b) lounge
2.2.9 Collect airport and/or any other service charges from departing (c) transfer counter
passengers at the following locations: (d) gate
(a) check-in area (e) other as specified in Annex B
(b) lounge 2.2.15 At the gate perform
(c) transfer counter (a) verification of cabin baggage
(d) gate (b) boarding process
(e) other as specified in Annex B (c) reconciliation of passenger numbers with aircraft
2.2.10 (a) Carry out the Carrier’s seat allocation or selection system documents prior to departure
(b) Issue boarding pass(es) (d) other gate functions as specified in Annex B
(c) Detach applicable flight coupons for 2.2.16 (a) Collect
1. initial flight. (b) Reconcile
2. subsequent flight(s). (c) Handle and forward to Carrier transportation documents
at the following locations: (flight coupons, or other flight related documents) uplifted
(a) check-in area from departing passengers.
(b) lounge 2.2.17 Perform post-flight editing.
(c) transfer counter
(d) gate 2.3 Arrival
(e) off airport 2.3.1 (a) Perform
(f) other as specified in Annex B (b) Arrange for
2.2.11 Handle opening/closing aircraft passenger doors
(a) Denied Boarding process 2.3.2 Direct passengers
(b) Denied Boarding Compensation (a) from aircraft through controls
at the following locations: (b) arriving from the airport, in case of off airport services.
1. check-in area 2.3.3 (a) Provide
2. lounge (b) Arrange for
3. transfer counter 1. transfer counter
4. gate 2. connection services
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5. other as specified in Annex B 3. baggage recheck
2.2.12 Direct passengers 2.3.4 Handle lost, found and damaged property matters.
(a) through controls to departure gate (a) Provide
(b) to connecting transport to the airport, in case of off (b) Arrange for
airport services. 1. acceptance of baggage irregularity reports
2.2.13 Handle upgrade/downgrade functions 2. entering of data into baggage tracing system
at the following locations: 3. maintaining baggage tracing system files for period
(a) check-in area specified in Annex B
(b) lounge 4. making payments for incidental expenses
(c) transfer counter 5. delivery of delayed baggage to passengers
(d) gate 6. handling of communications with passengers
(e) other as specified in Annex B 7. repair or replacement of damaged baggage
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2.4 Inter-modal Transportation by Rail, Road or Sea Section 3

2.4.1 Carry out passenger and baggage handling as described Ramp Services
in Sub-Sections 2.1, 2.2 and 2.3, as stipulated in Annex B,
substituting “rail, road or sea transportation” for “aircraft”, 3.1 Baggage Handling
and “flight(s)”, and “terminal” for “airport”. 3.1.1 Handle baggage in
2.4.2 Direct departing passengers to connecting transport. 1. baggage sorting area
2.4.3 Load baggage on connecting transport, as directed by the rail, 2. other location(s) as specified in Annex B.
road or sea transport operator. 3.1.2 Prepare for delivery onto flights
2.4.4 Handle arriving passengers and baggage from the rail, road (a) bulk baggage
or sea transport operator. (b) ULDs
2.4.5 Direct arriving passengers through controls to the Carrier’s (c) baggage accepted at a location as specified in Annex B.
flight departure services. 3.1.3 Establish the number and/or weight of
2.4.6 Offload baggage from connecting transport, as directed by the (a) bulk baggage
rail, road or sea transport operator and transfer it to the (b) built – up ULDs
Carrier’s airport services. and provide the load control unit with the information.
3.1.4 Offload
(a) bulk baggage
(b) ULDs
3.1.5 Prioritise baggage delivery to claim area.
3.1.6 Deliver to claim area
(a) baggage
(b) Out of Gauge (OGG)
3.1.7 Transfer baggage
(a) Provide
(b) Arrange for
1. Sortation of transfer baggage.
2. Storage of transfer baggage prior to dispatch (storage
time limits to be specified in Annex B).
3. Transport of transfer baggage to the sorting area of
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the receiving carrier.
3.1.8 Handle crew baggage.
3.2 Marshalling
3.2.1 (a) Provide
(b) Arrange for
marshalling at arrival and/or departure.
3.2.2 Operate automated guidance systems.
3.3 Parking
3.3.1 (a) Provide
(b) Position and/or remove wheelchocks.
3.3.2 (a) Provide
(b) Position and/or remove
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1. landing gear locks 3.6.4 (a) Provide

2. engine blanking covers (b) Arrange for
3. pitot covers delivery and pick-up of
4. surface control locks 1. baggage
5. tailstands and/or aircraft tethering 2. mobility devices
6. safety cones at aircraft doors or other agreed points
7. other items as specified in Annex B 3.6.5 (a) Provide
(b) Arrange for
3.4 Ancillary Items assembly and transport of
3.4.1 (a) Provide 1. baggage
(b) Arrange for 2. general cargo
(c) Operate 3. special shipments
1. ground power unit 4. mail
2. fixed ground power 5. documents
3. cooling unit 6. company mail between agreed points on the airport
4. heating unit 3.6.6 (a) Unload aircraft, returning lashing materials to the Carrier.
5. air start unit (b) Load and secure Loads in the aircraft.
(c) Redistribute Loads in aircraft.
3.5 Ramp to Flight Deck Communication (d) Operate in-plane loading system.
3.5.1 Provide headsets. (e) Report final load distribution to the Load Control unit.
3.5.2 Perform ramp to flight deck communication 3.6.7 Open, close and secure aircraft hold doors:
(a) during push-back (a) aircraft lower deck
(b) during tow-in (b) aircraft main deck
(c) during engine starting 3.6.8 (a) Provide
(d) for other purposes (b) Arrange for ballast.
3.6.9 (a) Provide
3.6 Loading and Unloading (b) Arrange for
3.6.1 (a) Provide safeguarding of all Loads requiring special handling during
(b) Arrange for 1. loading/unloading
(c) Operate 2. transport between aircraft and designated point on the
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1. passenger steps airport.
2. flight deck steps
3. loading bridges 3.7 Safety Measures
(b) Arrange for 1. portable fire extinguisher on motorized/self-propelled ramp
1. passenger equipment
2. crew 2. ramp fire extinguisher, if not provided by airport authority
transport between aircraft and airport terminal(s). (b) Arrange for
3.6.3 (a) Provide 1. attendance of airport fire services at aircraft
(b) Arrange for
(c) Operate
equipment for loading and/or unloading.
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3.7.2 Perform visual external safety/ground damage inspection of (k) vertical stabiliser
(a) doors and panels and immediate surroundings (l) landing gear
(b) other inspection items as specified in Annex B (m) wheel well
1. immediately upon arrival
2. immediately prior departure 3.10 Interior Cleaning
and communicate the results to flight crew or Carrier’s 3.10.1 Clean
representative. (a) flight deck, if specified, under the control of a person
3.7.3 Check that all doors and access panels are properly closed authorised by the Carrier
and locked. (b) passenger and crew compartments (other than flight deck)
1. empty ash trays
3.8 Moving of Aircraft 2. dispose of litter
3.8.1 (a) Provide 3. clear waste from overhead stowage
(b) Arrange for 4. wipe tables
1. Tow-in and/or push-back of aircraft 5. seats, seat back pockets and passenger service units
2. Towing of aircraft between other points 6. floors
3. Cockpit brake operator in connection with towing 7. empty refuse bins
4. Wing-walker(s) 8. surfaces in pantries, galleys (sinks, working surfaces,
3.8.2 (a) Towbar to be provided by the Carrier. ovens and surrounds) and toilets (wash basins, bowls,
(b) Towbar to be provided by the Handling Company. seats, mirrors and surrounds)
(c) Store and maintain towbar(s) provided by the Carrier. 9. remove, as necessary, any contamination caused by
airsickness, spilled food or drink and offensive stains
3.9 Exterior Cleaning 10. telephones, screens and other equipment
3.9.1 Perform cleaning in accordance with Carriers written 11. inside windows.
instructions of 3.10.2 Remove and dispose of
(a) flight deck windows (a) litter/waste
(b) cabin windows (b) food and food-related material (galley waste).
(c) aircraft integral steps 3.10.3 Perform cabin dressing
(d) slats and leading edges (a) Blankets/duvets (fold/place in designated locations)
(e) wings (b) Arrange seat belts
1. upper surface (c) Make up berths including crew
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2. lower surface (d) Replace head rests
(f) flaps (extended) (e) Replace pillow covers
1. upper surface (f) Restock toilet items
2. lower surface (g) Replace/restock seat back pocket items
(g) ailerons (h) Other cabin items as specified in Annex B.
1. upper surface 1. Materials provided by the Carrier.
2. lower surface 2. Materials provided by the Handling Company.
(h) engine nacelles and pylons 3.10.4 (a) Disinfect
(i) fuselage (b) Deodorize aircraft with
1. upper surface 1. materials provided by Carrier
2. lower surface 2. materials provided by Handling Company.
(j) horizontal stabiliser
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3.10.5 (a) Provide 3.16 De-Icing/Anti-Icing Services and Snow/Ice Removal

(b) Arrange for laundering of 3.16.1 Remove snow from aircraft without using de-icing fluid.
1. cabin items (blankets/duvets/pillow cases) 3.16.2 Perform “pre” de/anti-icing inspection and advise flight crew
2. linen. or Carrier’s representative of results.
3.10.6 Clean 3.16.3 Perform clear ice check
(a) cargo compartments 3.16.4 (a) Provide
(b) ULDs. (b) Arrange for
1. anti-icing units.
3.11 Toilet Service 2. de-icing units.
3.11.1 (a) Provide 3.16.5 Provide de-icing/anti-icing fluids.
(b) Arrange for 3.16.6 Remove frost, ice and snow from aircraft using de-icing
1. servicing (empty, clean, flush and replenish fluids) fluid. Fluids to receive purity and contamination inspection
2. triruator/disposal service. prior to use.
3.16.7 Apply anti-icing fluid to aircraft.
3.12 Water Service 3.16.8 Supervise performance of de-icing/anti-icing operations.
3.12.1 (a) Provide 3.16.9 Perform final inspection after de-icing/anti-icing operations
(b) Arrange for and inform flight crew of results.
1. Draining tanks 3.16.10 Complete documentation as per Carrier’s instructions.
2. Replenish tanks (water standard as specified in Annex B)
3. Water quality tests.
3.13 Cabin Equipment

3.13.1 Rearrange cabin by
(a) removing
(b) installing
(c) repositioning
cabin equipment, for example, seats and cabin divider(s)
3.14 Storage of Cabin Material

3.14.1 (a) Provide
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(b) Arrange for
storage space for the Carrier’s cabin material.
3.14.2 Take inventory.
3.14.3 (a) Provide
(b) Arrange for replenishment of stocks.

3.15.1 Unload/load and stow catering supplies from/on aircraft.
3.15.2 Transfer catering supplies on aircraft.
(a) between lower holds and galleys and vice versa
(b) between galleys.
3.15.3 Transport catering supplies between aircraft and designated
points.
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Section 4 1. at the airport location as defined in Annex B

Load Control and Flight Operations 2. at different airport location(s)
4.3.4 (a) Analyse the operational conditions and prepare
4.1 Load Control (b) request
4.1.1 Deliver load control related documents between aircraft and (c) sign
airport buildings and vice versa. make available the operational flight plan according to the
4.1.2 (a) Process instructions and data provided by the Carrier
(b) Sign 1. at the airport location as defined in Annex B
documents and information, including but not limited to, loading 2. at different airport location(s)
instructions, load and trim sheets, Captain’s load information 3. en-route.
and manifests where: 4.3.5 (a) Prepare
1. Load Control is performed by the Handling Company (b) Request
2. Handling Company is performing inputs/updates when (c) Sign
Load Control is performed by the Carrier or third party (d) File
the Air Traffic Services (“ATS”) Flight Plan
4.2 Communications 1. at the airport location as defined in Annex B
4.2.1 Inform all interested Parties concerning movements of the 2. at different airport location(s)
Carrier’s aircraft. 4.3.6 (a) Request
4.2.2 (a) Compile, receive, process and send all messages in con- (b) Manage
nection with the services performed by the Handling Com- the Carrier’s slot time allocation with the ATS
pany. The Handling Company is authorized to use Carrier’s 1. at the airport location as defined in Annex B
originator code or double signature procedure 2. at different airport location(s).
(b) Inform the Carrier’s representative of the contents of 4.3.7 Provide the crew with a briefing.
such messages 4.3.8 (a) Prepare
4.2.3 (a) Provide (b) Sign
(b) Operate (c) Deliver
means of communication between the ground station and 1. the fuel order
the Carrier’s aircraft. 2. the fuel distribution form.
4.3.9 Provide ground handling party(ies) with weight and fuel data.
4.3.10 Obtain a debriefing from incoming crews, distributing reports
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4.3.1 Inform the Carrier of any known project affecting the operational or completed forms to offices concerned.
services and facilities made available to its aircraft in the areas
of responsibility as specified in Annex B. 4.4 Crew Administration
4.3.2 (a) Provide 4.4.1 Distribute crew schedule information provided by the
(b) Arrange for Carrier to all parties concerned.
meteorological documentation and aeronautical information 4.4.2 Arrange hotel accommodation for crew layover
1. at the airport location as defined in Annex B (a) scheduled
2. at different airport location(s). (b) non-scheduled.
delivery of flight operations related documentation to the air- crew transportation to/from off airport locations.
craft and obtain signature of the pilot-in-command, where 4.4.4 Direct crews through airport facilities.
applicable
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4.4.5 Liaise with Section 5

(a) crew layover hotel(s) Cargo and Mail Warehouse Services
(b) crew transportation company on crew call and pick-up
timings. 5.1 Cargo and Mail Handling – General
4.4.6 (a) Prepare crew allowance forms. 5.1.1 (a) Provide
(b) Pay crew allowances. (b) Arrange for
4.4.7 Inform the Carrier’s representative of any crew indisposition 1. warehouse and storage facility(ies)
or potential absence. 2. warehouse handling equipment
3. warehouse handling services
4. General cargo
5. Special shipments
6. Specialised cargo products
7. Post office mail
8. Diplomatic mail
9. Diplomatic cargo
10. Company cargo/material.
5.1.2 (a) Issue
(b) Obtain
(c) Make available to Carrier
receipt upon delivery of cargo.
5.1.3 Take action to
(a) prevent theft or damage to the Carrier’s cargo and mail
in custody of the Handling Company
(b) prevent theft or unauthorised use of, or damage to the
Carrier’s pallets, containers, nets, straps, tie-down rings
and other material in the custody of the Handling Company.
Notify the Carrier immediately of any damage to or loss
of such items.
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5.2 Customs Control
5.2.1 (a) Prepare Customs documentation.
(b) Obtain Customs clearance.
(c) Place cargo under Customs control.
(d) Present to Customs cargo for physical examination for
1. inbound cargo
2. outbound cargo
3. transfer cargo.
5.3 Documentation Handling

5.3.1 (a) Prepare airwaybill
(b) Check all documentation to ensure shipment may be
carried. The check shall not include the rates charged.
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(c) Check security status for the shipment(s) concerned and 1. gross weight
take action as per Carrier’s instructions. 2. volume
(d) Obtain capacity/booking information for the Carrier’s flights. 3. ULD contour
(e) Split airwaybill. Forward copies of manifests and air and provide the load control unit with the information.
waybills to the Carrier. 5.4.4 Perform acceptance check on pre-built ULDs and establish,
(f) Prepare cargo manifest(s). if accepted
(g) Provide the load control unit with Special Load Notification. (a) gross weight
(h) Return copy of airwaybill to shipper, endorsed with flight (b) volume
details. (c) ULD contour
(i) Check and/or enter data into Carrier’s and/or government/ and provide the load control unit with the information.
customs system, as specified in Annex B 5.4.5 (a) Load outbound cargo on vehicles.
5.3.2 (a) Notify consignee or agent of arrival of shipments. (b) Assemble cargo for delivery to the aircraft.
(b) Make cargo documents available to consignee or agent. 5.4.6 1. Offload bulk cargo from vehicles.
5.3.3 (a) Provide 2. Break down ULDs.
(b) Arrange for 3. Check incoming cargo against air waybills and manifests.
1. collection of “Charges Collect” as shown on the air waybill 4. Release cargo to the consignee or agent.
2. collection of other charges and fees as shown on the air 5.4.7 Truck service loading/off-loading
waybill (a) Check seals are intact on inbound trucks
3. credit to consignees or agents. (b) Offload truck prior to acceptance into warehouse
5.3.4 (a) Provide (c) Load truck after formal release from warehouse
(b) Arrange for (d) Place seals
delivery of Cargo/Mail related documentation from/to agreed Truck operated by/or on behalf of the Carrier.
points and the aircraft.
5.5 Transfer/Transit Cargo
5.4 Physical Handling Outbound/Inbound 5.5.1 Identify transfer/transit cargo.
5.4.1 Accept cargo, ensuring that 5.5.2 Prepare transfer manifests for cargo to be transported by
(a) machine-readable cargo labels are affixed and processed another carrier.
(b) manual labels are affixed and processed 5.5.3 (a) Provide
(c) shipments are “ready for carriage” (b) Arrange for
(d) the weight and volume and number of pieces of the transport to the receiving carrier’s warehouse
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shipments are checked 1. on airport
(e) the regulations for the carriage of special cargo, particu- 2. off airport.
larly the IATA Dangerous Goods Regulations (DGR), IATA 5.5.4 Accept/prepare
Live Animals Regulations (LAR), and others have been (a) transfer cargo
complied with. (b) transit cargo for onward carriage.
5.4.2 Tally and assemble cargo for dispatch.
5.4.3 Prepare 5.6 Post Office Mail
(a) bulk cargo 5.6.1 Check
(b) ULDs (a) incoming
using (b) outgoing
(c) build up materials provided by Carrier mail against Post Office mail documents.
(d) build up materials provided by Handling Company and 5.6.2 In case of missing documentation, issue substitutes.
establish 5.6.3 Transport mail from
(a) cargo warehouse to postal facility
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(b) postal facility to cargo warehouse Section 6

1. on airport Support Services
2. off airport
together with documents, against receipt from postal authorities. 6.1 Accommodation
5.6.4 Handle and check transfer mail against accompanying mail 6.1.1 Provide the Carrier with
documents. (a) office space
5.6.5 Prepare (b) storage space
(a) bulk mail (c) other facilities, as specified in Annex B.
(b) ULDs
and establish (a) gross weight (b) volume 6.2 Automation/Computer Systems
(c) ULD contour 6.2.1 (a) Provide
and provide the load control unit with the information. (b) Arrange for
5.6.6 Distribute incoming and/or outgoing post office mail documents. (c) Operate
computer hardware and other equipment (as specified in
Annex B) to enable access to
1. Carrier’s system
2. Handling Company’s system
3. other system.
6.2.2 Perform the following functions in
(a) Carrier’s system
(b) Handling Company’s system
(c) other system for
1. Training.
2. Passenger reservations and sales
3. Passenger service
4. Baggage reconciliation.
5. Baggage tracing.
6. Operations, load control.
7. Cargo reservations and sales
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8. Cargo handling
9. Post office mail handling
10. Maintenance reporting
11. Other functions.
6.2.3 Manage Automated Self Check-in device(s) and
(a) Provide
(b) Arrange for
1. Stock control
2. Stock replenishment
3. Hosting
4. Routine maintenance
5. Servicing and repair
6. Other, as specified in Annex B.
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6.3 Unit Load Device (ULD) Control 6.6 Surface Transport

(b) Arrange for storage space for (b) Arrange for the transport of
1. passenger ULDs 1. passengers
2. cargo ULDs 2. baggage
3. post office mail ULDs 3. cargo
4. other ULDs. 4. post office mail
6.3.2 Take action to prevent damage, theft or unauthorised use of 5. empty ULDs
the Carrier’s ULDs in the custody of the Handling Company. 6. other between
Notify the Carrier immediately of any damage or loss. (i) airport and town terminal
6.3.3 (a) Take physical inventory of ULD stock and maintain records. (ii) airport and other agreed points
(b) Compile and dispatch ULD control messages. (iii) separate terminals at the same airport.
6.3.4 Prepare ULD exchange control documentation for all transfers
of ULDs and obtain signature(s) of the transferring and receiv 6.7 Catering Services – Liaison and Administration
ing carrier(s) or approved third parties and distribute copies. 6.7.1 Liaise with the Carrier’s catering supplier.
6.3.5 Handle lost, found and damaged ULDs and notify the Carrier 6.7.2 Handle requisitions made by the Carrier’s authorised
of such irregularities. representative.
6.4 Fuel Farm (Depot)

6.4.1 Liaise with fuel farm suppliers.
6.4.2 (a) Inspect the Carrier’s fuel farm product deliveries for con-
tamination, prior to storage. Notify the Carrier of results.
(b) Inspect fuel farm storage and/or appliances. Notify the
Carrier of results.
6.5 Ramp Fuelling/Defuelling Operations

6.5.1 Liaise with ramp fuel suppliers.
6.5.2 Inspect fuel vehicles and/or appliances for contamination.
Perform water detection checks.
6.5.3 Supervise fuelling/defuelling operations.
SGHA 2013
6.5.4 Prepare aircraft for fuelling/defuelling.
6.5.6 (a) Provide
(b) Arrange for
approved fueling/defueling equipment.
6.5.7 Fuel/defuel aircraft with quantities of products requested by
the Carrier’s designated representative.
6.5.9 Deliver the completed fuel order to the Carrier’s designated
representative.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

Section 7 1. control of access to the catering unit

Security 2. security supervision during food preparation
3. security check of catering uplifts
7.1 Passenger and Baggage Screening and Reconciliation 4. sealing of food and/or bar trolleys/containers
7.1.1 (a) Provide 5. physical examination of catering vehicles prior to loading.
(b) Arrange for 6. sealing of catering vehicles.
1. matching of passengers against established data
2. security questioning. 7.4 Ramp
1. screening of checked baggage control of access to
2. screening of transfer baggage 1. aircraft.
3. screening of mishandled baggage 2. designated areas.
4. physical examination of checked, transfer and mishandled 7.4.2 (a) Provide
baggage (b) Arrange for
5. identification of security cleared baggage. 1. searching of
7.1.3 (a) Provide 2. guarding of
(b) Arrange for 3. sealing of
1. screening of passengers (i) aircraft
2. screening of cabin/unchecked baggage (ii) designated areas
3. physical examination of passengers and cabin/unchecked (iii) baggage in the baggage make-up area.
baggage. 7.4.3 (a) Provide
7.1.4 (a) Provide (b) Arrange for security personnel
(b) Arrange for 1. to safeguard all Loads during the transport between
1. identification of passengers prior to boarding aircraft and designated locations
2. reconciliation of boarded passengers with their baggage 2. during offloading and loading of aircraft.
4. offloading of baggage for passengers who fail to board 7.5 Additional Security Services
the aircraft. 7.5.1 (a) Provide
(b) Arrange for
SGHA 2013
7.2 Cargo and Post Office Mail additional security services.
7.2.1 (a) Provide
(b) Arrange for
5. secure storage of cargo and/or mail
6. decompression/pressure chamber.
7.3 Catering
7.3.1 (a) Provide
(b) Arrange for
SGHA 2018/2013/2008 SGHA 2018/2013/2008


(b) Administer
8.1 Routine Services the Carrier’s spare parts and/or equipment.
8.1.1 Maintain the Carrier’s technical manuals, handbooks, catalogues, 8.4.2 Provide periodic inspection of the Carrier’s spare parts and/
and other operational documents connected with performance or equipment.
of the services as specified in Annex B. 8.4.3 Provide storage space for the Carrier’s spare parts and/
8.1.2 Perform line inspection in accordance with Carrier’s current or equipment.
instructions.
8.1.3 Enter in the aircraft log(s) and sign for the performance of 8.5 Parking and Hangar Space
line inspection. 8.5.1 (a) Provide
8.1.4 Enter remarks in aircraft log(s) regarding defects observed (b) Arrange for
during the inspection. 1. parking space
8.1.5 Provide personnel to assist the flight crew or ground staff in 2. hangar space.
the performance of their tasks.
8.2 Replenishing of Oils and Fluids

8.2.1 (a) Perform.
(b) Supervise replenishing operations.
8.2.2 (a) Provide
(b) Arrange for
(c) Operate replenishing equipment.
8.2.4 Engine Oil to be provided by the Carrier.
8.2.5 Engine Oil to be provided by the Handling Company.
8.2.6 Hydraulic fluid to be provided by the Carrier.
8.2.7 Hydraulic fluid to be provided by the Handling Company.
SGHA 2013
8.3.1 Rectify defects entered in the aircraft log as reported by the
crew or revealed during the inspection, to the extent requested
by the Carrier. However, major repairs must be separately
agreed upon between the Parties.
8.3.2 Enter in aircraft log(s) and sign for the action taken.
8.3.3 Report technical irregularities and actions taken to the Carrier’s
maintenance base.
8.3.4 (a) Provide
(b) Arrange for
maintenance facilities, tools and special equipment to the
extent available.
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162 Annex B Annex B 163
ANNEX B – LOCATION(S), AGREED SERVICES Paragraph 1. Handling Services and Charges

1.1 For a single ground handling consisting of the arrival and the
AND CHARGES subsequent departure at agreed timings of the same aircraft,
the Handling Company shall provide the following services of
to the Standard Ground Handling Agreement (SGHA) of January 2013 Annex A at the following rates.
between
and hereinafter referred to as “the Carrier” The number of these clauses can be extended as far as
necessary.
and
1.2 Handling in case of technical landing for other than commercial

purposes will be charged at % of the above rates, pro-
vided that a physical change of load is not involved.
and hereinafter referred to as “the Handling Company”.
1.3 Handling in case of return to ramp will not be charged extra,
the Carrier and/or the Handling Company may hereinafter be provided that a physical change of load is not involved.
1.4 Handling in case of return to ramp involving a physical change
effective from
of load will be charged as for handling in case of technical
landing in accordance with Sub-Paragraph 1.2 of this Annex.
This Annex B
Paragraph 2. Additional Services and Charges
for the location(s) 2.1 All services not included in Paragraph 1 of this Annex will be
charged for as follows:
is valid from
and replaces
3.1 Any disbursements made by the Handling Company on behalf
SGHA 2013
of the Carrier will be reimbursed by the Carrier at cost price
plus an accounting surcharge of provided %.

4.1 The limit of liability referred to in Sub-Article 8.5 of the Main
Agreement shall be as follows:

SGHA 2018/2013/2008 SGHA 2018/2013/2008

Paragraph 5. Area Of Responsibility Paragraph 9. Duration, Modification And Termination

5.1 The area of responsibility as mentioned in Sub-Section 4.3 Any change to Article 11 of the Main Agreement, in particular to the
and 4.6 of Annex A is . duration of the Main Agreement, validity of rates or rights of termina-
tion shall be recorded below, notwithstanding the corresponding
Paragraph 6. Transfer Of Services Sub-Articles of the Main Agreement.
6.1 In accordance with Sub-Article 3.1 of the Main Agreement, the
Handling Company subcontracts the services of Annex A For example:
Section(s) to . 9.1 Duration
The number of these clauses can be extended as far as 9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main
necessary. Agreement .
Paragraph 7. Payment 9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement

7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, pay- the rates contained in Paragraph 1 shall be .
ment of account shall be effected .
9.2 Modification
With reference to Sub-Article 7.3, the Parties establish the
following payment terms: 9.2.1 Any modification to this Annex B shall be made by a written
Handling Company will send invoices to (insert email/physical amendment signed by both Parties.
address).
Notwithstanding Sub-Article 7.1 of the Main Agreement, the 9.3 Termination
Handling Company shall submit invoices to the Carrier and
the Carrier shall pay the Handling Company within 9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this
days of the invoice. Annex B may be terminated on the following terms .
In the event the Carrier disputes any charge or fee set forth in
any invoice, Carrier shall pay the undisputed portion and notify The number of these clauses can be extended as far as
the Handling Company of the discrepancy in billing. Both par- necessary.
ties shall then seek in good faith to resolve the disputed
amount(s). Upon the resolution of any disputed amount the Paragraph 10. Notification
Carrier shall promptly pay the balance due to the Handling 10.1 In accordance Sub-article 11.3 of the Main Agreement, any
SGHA 2013
Company. notice or communication to be given hereunder shall be ad-
dressed to the respective parties as follows:
Paragraph 8. Supervision And Administration
8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered To Carrier:
by Sub-Paragraph 1.1 of this Annex B, refer only to the follow
ing services of Annex A which are performed for the Carrier by Carrier
other organisation(s) under cover of separate agreement(s):
Street
Section(s)
City, Country
Section(s)
Telephone
Fax
SGHA 2018/2013/2008 SGHA 2018/2013/2008

E-mail
ANNEX B – SIMPLIFIED PROCEDURE –
Attn LOCATION(S), AGREED SERVICES AND
CHARGES
to the Standard Ground Handling Agreement (SGHA) of January 2013
between
Street
City, Country
and hereinafter referred to as “the Carrier”
Telephone
and
Fax
E-mail
and hereinafter referred to as “the Handling Company” the Carrier
Attn and/or the Handling Company may hereinafter be referred to as
“the Party(ies)”
Paragraph 11. Governing Law effective from

11.1 In accordance with Article 9 of the Main Agreement, this Annex
B shall be governed by and interpreted in accordance with the This Annex B for
laws of .
the location(s)
11.2 In accordance with Article 9 of the Main Agreement, courts for
the resolution of disputes shall be the Courts of . is valid from
and replaces
SGHA 2013


Preamble:
at at
This Annex B is prepared in accordance with the simplified procedure
whereby the Parties agree that the terms of the Main Agreement and
Annex A of the SGHA of January 2013 as published by the Interna-
tional Air Transport Association shall apply to this Annex B as if such
by by
terms were repeated here in full. By signing this Annex B, the Parties
confirm that they are familiar with the aforementioned Main Agreement
and Annex A.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

Paragraph 1. Handling Services and Charges Paragraph 5. Area of Responsibility

1.1 For a single ground handling consisting of the arrival and the 5.1 The area of responsibility as mentioned in Sub-Sections 4.3
subsequent departure at agreed timings of the same aircraft, and 4.6 of Annex A is .
Annex A at the following rates. Paragraph 6. Transfer of Services
6.1 In accordance with Sub-Article 3.1 of the Main Agreement,
1.1.1 Section(s) price per (aircraft type, etc.). the Handling Company subcontracts the services of Annex A
Section(s) to .
The number of these clauses can be extended as far as
The number of these clauses can be extended as far as necessary.
necessary.
Paragraph 7. Payment
1.2 Handling in case of technical landing for other than commercial 7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, pay-
purposes will be charged at % of the above rates, ment of account shall be effected .
provided that a physical change of load is not involved. With reference to Sub-Article 7.3, the Parties establish the
following payment terms:
1.3 Handling in case of return to ramp will not be charged extra, The Handling Company will send invoice to (insert email/phys
provided that a physical change of load is not involved. ical address).
Notwithstanding Sub-Article 7.1 of the Main Agreement, the
1.4 Handling in case of return to ramp involving a physical change Handling Company shall submit invoices to the Carrier and
of load will be charged as for handling in case of technical the Carrier shall pay the Handling Company within
landing in accordance with Sub-Paragraph 1.2 of this Annex. days of the invoice.
In the event the Carrier disputes any charge or fee set forth in
Paragraph 2. Additional Services and Charges any invoice, Carrier shall pay the undisputed portion and no-
2.1 All services not included in Paragraph 1 of this Annex will be tify the Handling Company of the discrepancy in billing. Both
charged for as follows: parties shall then seek in good faith to resolve the disputed
amount(s). Upon the resolution of any disputed amount the
Paragraph 3. Disbursements Carrier shall promptly pay the balance due to the Handling
3.1 Any disbursements made by the Handling Company on behalf Company.
SGHA 2013
plus an accounting surcharge of %. Paragraph 8. Supervision And Administration
8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered
Paragraph 4. Limit Of Liability by Sub-Paragraph 1.1 of this Annex B, refer only to the follow
4.1 The limit of liability referred to in Sub-Article 8.5(a) of the Main ing services of Annex A which are performed for the Carrier by
Agreement shall be as follows: other organisation(s) under cover of separate agreement(s):
Aircraft Type Limit (per incident) Section(s)
Section(s)
SGHA 2018/2013/2008 SGHA 2018/2013/2008

Paragraph 9. Duration, Modification And Termination Fax

Any change to Article 11 of the Main Agreement, in particular to the
duration of the Main Agreement, validity of rates or rights of termina- E-mail
Sub-Articles of the Main Agreement. Attn
For example: To Handling Company:

9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main

Street
Agreement .
City, Country
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement
the rates contained in Paragraph 1 shall be . Telephone
9.2 Modification Fax
9.2.1 Any modification to this Annex B shall be made by a written E-mail

amendment signed by both Parties.
Attn
9.3 Termination
Paragraph 11. Governing Law
9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this 11.1 In accordance with Article 9 of the Main Agreement, this Annex
Annex B may be terminated on the following terms . B shall be governed by and interpreted in accordance with the
laws of: .
necessary. 11.2 In accordance with Article 9 of the Main Agreement, courts for
the resolution of disputes shall be the Courts of: .
10.1 In accordance Sub-article 11.3 of the Main Agreement, any
SGHA 2013
notice or communication to be given hereunder shall be ad- Signed the Signed the

at at
To Carrier:
Carrier
by by
Street
City, Country
Telephone
SGHA 2018/2013/2008 SGHA 2018/2013/2008

172 Main Agreement
5
SGHA 2008
STANDARD GROUND
HANDLING AGREEMENT
SGHA 2018/2013/2008
175
DID YOU KNOW?
24 % OF ALL
FLIGHTS HANDLED
BY SWISSPORT
ARE SERVED BOTH
AT THE POINT OF
DEPARTURE
AND POINT OF
DESTINATION

AGREEMENT 2008
SGHA 2008
Main Agreement 179
IATA STANDARD GROUND HANDLING Definitions and Terminology

AGREEMENT 2008 For the sake of clarity, the following definitions and terminology apply
to the SGHA;
STANDARD GROUND HANDLING AGREEMENT (SGHA)
AIRPORT TERMINAL means all buildings used for arrival and departure
between: handling of aircraft.
and: ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the
The agreement consists of: Handling Company may request an outside agency to perform
Main Agreement , and, as required, the service in question. The charge of the outside agency shall
Annex A (description of services) be paid by the Carrier. The Handling Company assumes no
Annex(es) B (location(s), agreed services and charges) liability toward the Carrier for such arrangements.
AS MUTUALLY AGREED or BY MUTUAL AGREEMENT or BY THE
CARRIER’S REQUEST, it is recommended that, whenever
MAIN AGREEMENT this terminology is used, such items be supported by specific
Table of Contents documentation or reference.
CARGO includes the Carrier’s service cargo and company mail.
Definitions and Terminology THE CARRIER’S AIRCRAFT means any aircraft owned, leased, char-
tered, hired or operated or otherwise utilised by or on behalf
Article 1 Provision of Services of the Carrier and in respect of which the Carrier has either ex-
Article 2 Fair Practices pressly or implicitly contracted, instructed or otherwise re-
Article 3 Subcontracting of Services quested the Handling Company to perform or carry out any
ground handling service(s).
Article 4 Carrier’s Representation DEPARTURE CONTROL SYSTEM (DCS) means an automated
Article 5 Standard of Work method of performing check-in, capacity and load control and
Article 6 Remuneration dispatch of flights.
DIRECT LOSS means a loss arising naturally or directly from an
Article 7 Accounting and Settleme occurrence and which excludes remote, indirect, consequen-
Article 8 Liability and Indemnity tial, or special losses or damages, such as loss of revenue or
loss of profit.
Article 9 Arbitration
ELECTRONIC DATA INTERCHANGE (EDI) means the computer-
Article 10 Stamp Duties, Registration Fees to-computer (application-to-application program processing)
Article 11 Duration, Modification and Termination transmission of business data in a standard format.
LOADS means baggage, cargo, mail and any aircraft supplies including
ballast.
OWNING CARRIER means a carrier who is the owner or lessee of a
Unit Load Device.
PASSENGERS includes the Carrier’s service and free passengers.
PROVIDE implies that the Handling Company itself assumes respon-
sibility for the provision of the service in question.
SGHA 2008
RECEIVING CARRIER means a carrier who receives a Unit Load
Device from a transferring carrier at a transfer point.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

178 Definitions and Terminology Main Agreement 179
SPECIAL SHIPMENTS means, for example, perishables, live animals, Main Agreement
valuables, vulnerable cargo, news material, dangerous goods
etc. An Agreement made between
SPECIALISED CARGO PRODUCTS means, for example, express
cargo, courier shipments, same day delivery. having its principal office at
STATION MANAGEMENT means management of Carriers adminis-
trative and/or operational functions(s) within scope defined in hereinafter referred to as “the Carrier” or “the Handling Company”
the Annex B. as the case may be, and
SUPERVISION means oversight of services performed by third parties,
i.e. companies who have a separate Annex B (or similar contact having its principal office at
with the carrier). The term Supervision shall not apply to the
Handling Company self-management of own services or over- hereinafter referred to as “the Handling Company” or “the Carrier”, as
sight of Handling Company’s subcontractors (as referenced the case may be, the Carrier and/or the Handling Company may here
to in Article 5 of the Main Agreement. inafter be referred to as “the Party(ies)”.
TECHNICAL LANDING is a landing for other than commercial rea-
sons where no physical change of load occurs. WHEREBY THE PARTIES AGREE AS FOLLOWS:
TICKET means either the document entitled “Passenger Ticket and
Baggage Check” or any electronic ticket data held in the Article 1
Carrier’s data base. Provision of Services
TRANSFERRING CARRIER means a carrier who transfers a Unit
Load Device to a receiving carrier at a transfer point. 1.1 General
TRANSIT FLIGHT is an aircraft making an intermediate landing for The services will be made available within the limits of possi-
commercial reasons where a change of load occurs. bilities of the Handling Company and in accordance with the
TRUCK HANDLING means loading and/or unloading a truck oper- applicable IATA and/or ICAO and/or other governing rules,
ating as a Truck Service. regulations and procedures.
TRUCK SERVICE means a service operated by truck on behalf of an
airline carrying loads documented in accordance with the appli It is not considered necessary or possible to specify every
cable IATA and/or ICAO rules, regulations and procedures. In detail of the services it being generally understood what such
the Main Agreement and in Annex A, the word “aircraft” will services comprise and the standards to be attained in their
read “truck” and “flight” will read “truck service” when it concerns performance.
the handling of a truck as meant under the above definitions.
In Section 5, Item 5.5.5 of Annex A, the word “vehicle” means 1.2 Documents for Ground Handling
a conveyance of any kind to be used within the ramp area for Documents used for ground handling will be the Handling
transport of cargo between warehouse and truck or between Company’s own documents, where applicable, provided these
two trucks or between two warehouses. documents comply with standardised formats that may apply
TURNROUND FLIGHT is an aircraft terminating a flight and subse- under IATA and/or ICAO and/or other governing rules, regula-
quently originating another flight following a complete change tions and procedures.
of load.
UNIT LOAD DEVICES (ULDs) means devices which interface directly 1.3 Scheduled Flights
with an aircraft restraint system and are registered by the IATA The Handling Company agrees to provide for the Carrier’s
SGHA 2008
ULD Technical Board. Aircraft for flights operating on an agreed schedule at the
location(s) mentioned in the Annex(es) B, those services of
Annex A as are listed in the Annex B for the respective locations.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

The Carrier, in turn, agrees to inform the Handling Company the Handling Company, unless such documentation and infor-
as soon as possible about any changes of schedule and/or mation is specifically required by applicable law or by govern-
frequencies and/or types of aircraft. mental or local authorities regulations.
1.4 Extra Flights The Carrier shall reimburse the Handling Company for expenses
The Handling Company will also provide the services to the and disbursements incurred in rendering such assistance.
Carrier’s Aircraft for flights in addition to the agreed schedule
at the same locations, provided that reasonable prior notice is 1.7 Additional Services
given and the provision of such additional services will not As far as possible, the Handling Company will, upon request,
prejudice commitments already undertaken. provide to the Carrier any additional services. Such services
may be governed by special conditions to be agreed between
1.5 Priority the Parties.
In case of multiple handling, priority shall, as far as possible,
be given to aircraft operating on schedule. 1.8 Other Locations
In case of occasional flights of the Carrier’s Aircraft at locations
1.6 Emergency Assistance which are not designated in the present Agreement, where the
It is the responsibility of the Handling Company to participate Handling Company maintains a ground handling organisation,
in local emergency response plan(s) in order to provide support the Handling Company shall, on request, make every effort,
to the Carrier in the event of an emergency including but not subject to the means locally available, to furnish necessary
limited to, forced landings, accidents or acts of violence. services.
Carrier will contact the Handling Company to establish the Article 2

carrier’s needs in an emergency and provide the Handling Fair Practices
Company its current emergency procedures.
2.1 The Handling Company will take all practicable measures to
In the absence of Carrier instructions, in part or whole, the ensure that sales information contained in the Carrier’s flight
Handling Company shall follow its own emergency response documents is made available for the purposes of the Carrier
plan(s). only.
In case of an emergency, the Handling Company shall without 2.2 Neither Party to this Agreement shall disclose any information
delay activate its local emergency plan(s) which includes the contained in Annex(es) B to outside parties without the prior
immediate notification to the Carrier and establish open-line consent of the other Party, unless such information is specifically
communications with the Carrier. required by applicable law or by governmental or authorities’
regulations, in which case the other Party will be notified accord-
The Handling Company shall take all reasonable measures to
ingly.
assist passengers, crew and family members and to safeguard
and protect baggage, cargo and mail carried in the aircraft
from loss or damage in co-operation with the relevant local
authorities.
SGHA 2008
All documentation and information pertaining to the emergency
is the property of the Carrier and shall be held confidential by
SGHA 2018/2013/2008 SGHA 2018/2013/2008

Article 3 Article 5
Subcontracting of Services Standard of Work
3.1 The Handling Company is entitled to delegate any of the agreed 5.1 The Handling Company shall carry out all technical and flight
services to subcontractors with the Carrier’s consent, which operations services as well as other services also having a
consent shall not be unreasonably withheld. It is understood safety aspect, for example, load control, loading of aircraft and
that, in this case, the Handling Company shall nevertheless handling of dangerous goods, in accordance with the Carrier’s
be responsible to the Carrier for the proper rendering of such instructions, receipt of which must be confirmed in writing to
services as if they had been performed by the Handling Company the Carrier by the Handling Company.
itself. Any subcontracting of services and the provider(s) there
of, will be recorded in the Annex(es) B. In the case of absence of instructions by the Carrier, the Handling
Company shall follow its own standard practices and proce-
3.2 The Carrier shall not appoint any other person, company or dures provided they comply with the applicable IATA and/or
organisation to provide the services which the Handling Com- ICAO and/or other governing rules, regulations and procedures.
pany has agreed to provide by virtue of this Agreement, except
in such special cases as shall be mutually agreed between the 5.2 The Handling Company will carry out all other services in
Parties. accordance with the Carrier’s procedures and instructions, or
as mutually agreed. In the case of absence of instructions by
Article 4 the Carrier, the Handling Company shall follow its own stand
ard practices and procedures.
Carrier’s Representation
5.3. The Handling Company agrees to take all possible steps to
4.1 The Carrier may maintain at its own cost, its own represen
ensure that, with regard to contracted services, the Carrier’s
tative(s) at the location(s) designated in the Annex(es) B. Such
Aircraft, crews, passengers and load receive treatment not
representative(s) and representative(s) of the Carrier’s Head
less favourable than that given by the Handling Company to
Office may inspect the services furnished to the Carrier by the
other Carriers or its own comparable operation at the same
Handling Company pursuant to this Agreement, advise and
location.
assist the Handling Company and render to the Carrier’s clients
such assistance as shall not interfere with the furnishing of
5.4 The Handling Company agrees to ensure that authorisations
services by the Handling Company.
of specialised personnel performing services for the Carrier
are kept up-to-date. If at any time the Handling Company is
4.2 The Carrier may, by prior written notice to the Handling Company
and at its own cost, engage an organisation (hereinafter re- unable to provide authorised personnel as requested by the
ferred to as “the Supervisor”) to supervise the services of the Carrier, the Handling Company shall inform the Carrier imme-
diately.
Handling Company at the location(s) designated in Annex(es)
B. Such notice shall contain a description of the services to be
5.5 The Carrier shall supply the Handling Company with sufficient
supervised.
information and instructions to enable the Handling Company
to perform its handling properly.
The Supervisor shall have the same authority as defined above
in Sub-Article 4.1 for the Carrier’s own representative.
5.6 In the provision of the services as a whole, due regard shall
SGHA 2008
be paid to safety, security, local and international regulations,
4.3 Such assistance, when performed by the Carrier’s represen
applicable IATA and/or ICAO and/or other governing rules,
tative(s) and/or Supervisor(s) will be the sole responsibility of
regulations and procedures and the aforementioned request(s)
the Carrier, unless requested by the Handling Company.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

of the Carrier in such a manner that delays and damage to the pany and to discharge all additional expenditure incurred for
Carrier’s Aircraft and load are avoided and the general public providing the services referred to in Sub-Articles 1.4, 1.6, 1.7
is given the best impression of air transport. and 1.8.
5.7 The Handling Company must report to the Carrier’s represen 6.2 The charges set out in Annex(es) B do not include:
tative immediately all loss of or damage, threatened or actual, • any charges, fees or taxes imposed or levied by the Airport,
to aircraft and loads noticed in the course of the handling or Customs or other authorities against the Carrier or the Handling
which in any other way comes to the knowledge of the Handling Company in connection with the provision of services herein
Company. by the Handling Company or in connection with the Carrier’s
flights
5.8 The Parties shall reach mutual agreement on the quality stand • expenses incurred in connection with stopover and transfer
ards for any services, not excluding those covered by Sub-Article passengers and with the handling of passengers for inter-
5.1 above. Such quality standards for a specific location may rupted, delayed or cancelled flights
form part of the applicable Annex B. The Handling Company
agrees to take all possible steps to ensure that, with regard to Such charges, fees, taxes or other expenses as outlined above
contracted services, the agreed upon quality standards will be shall be borne ultimately by the Carrier.
met.
Article 7
5.9 The Carrier may at its own cost, by prior written notice, audit
Accounting and Settlement
the designated services in the applicable Annex(es) B. Such
notice shall contain a description of the area(s) to be audited. 7.1 The Handling Company shall invoice the Carrier monthly with
The Handling Company shall cooperate with the Carrier and the charges arising from the provision of the handling services
will undertake any corrective action(s) required. of Annex A as listed in Annex(es) B at the rates of charges set
out in Annex(es) B.
5.10 In the provision of the Services, the Parties agree to comply
with any applicable data protection laws. 7.2 Settlement shall be effected through the IATA Clearing House
unless otherwise agreed in Annex(es) B.
5.11 The Handling Company will supervise and manage its own
activities and/or those subcontracted as agreed/covered scope
of services with Annex B. Article 8
Liability and Indemnity
5.12 The Handling Company Shall be able to demonstrate a Safety
management System in use following IATA AHM610 and/or In this Article, all references to:
ICAO, local and international regulations, or other governing (a) “the Carrier” or “the Handling Company” shall include their
rules. employees, servants, agents and subcontractors;
(b) “ground support equipment” shall mean all equipment
used in the performance of ground handling services in-
Article 6 cluded in Annex A, whether fixed or mobile, and
Remuneration (c) “act or omission” shall include negligence.
6.1 In consideration of the Handling Company providing the ser-
8.1 Except as stated in Sub-Article 8.5, the Carrier shall not make
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vices, the Carrier agrees to pay to the Handling Company the
any claim against the Handling Company and shall indemnify
charges set out in the respective Annex(es) B. The Carrier
it (subject as hereinafter provided) against any legal liability
further agrees to pay the proper charges of the Handling Com-
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for claims or suits, including costs and expenses incidental 8.2 The Carrier shall not make any claim against the Handling
thereto, in respect of: Company in respect of damage, death, delay, injury or loss to
(a) delay, injury or death of persons carried or to be carried third parties caused by the operation of the Carrier’s aircraft
by the Carrier; arising from an act or omission of the Handling Company in
(b) injury or death of any employee of the Carrier; the performance of this Agreement unless done with intent to
(c) damage to or delay or loss of baggage, cargo or mail carried cause damage, death, delay, injury or loss or recklessly and
or to be carried by the Carrier, and with knowledge that damage, death, delay, injury or loss would
(d) damage to or loss of property owned or operated by, or probably result.
on behalf of, the Carrier and any consequential loss or 8.3 (a) Notwithstanding the provisions of Sub-Article 8.1, in the
damage; case of claims arising out of surface transportation which
arising from an act or omission of the Handling Company in is provided on behalf of the Carrier and is part of the op
the performance of this Agreement unless done with intent to eration of loading/embarking or unloading/disembarking
cause damage, death, delay, injury or loss or recklessly and and/or is covered by the Carrier’s Contract of Carriage
with the knowledge that damage, death, delay, injury or loss the indemnity shall not exceed the limits specified in the
would probably result. said Contract of Carriage.
(b) In the case of claims arising out of surface transportation

P ROVIDED THAT all claims or suits arising hereunder shall which is not provided on behalf of the Carrier and/or is not
be dealt with by the Carrier; and part of the operation of loading/embarking or unloading/
disembarking and/or is not covered by the Carrier’s Contract
PROVIDED ALSO THAT the Handling Company shall notify of Carriage the waiver and indemnity herein contained
the Carrier of any claims or suits without undue delay and shall shall not apply.
furnish such assistance as the Carrier may reasonably require. 8.4 The Handling Company shall not make any claim against the
Carrier and shall indemnify it (subject as hereinafter provided)

P ROVIDED ALSO THAT where any of the services performed against any legal liability for claims or suits, including costs
by the Handling Company hereunder relate to the carriage by and expenses incidental thereto, in respect of:
the Carrier of passengers, baggage or cargo, then if the limi (a) injury to or death of any employees of the Handling Company,
tations of liability imposed by the Warsaw Convention and/or its servants, agents or subcontractors; and
the Montreal Convention (1999) as applicable and as amended (b) damage to or loss of property owned or operated by, or
from time to time would have applied if any such act or omission on behalf of, the Handling Company and any consequential
had been committed by the Carrier but are held by a Court not loss or damage;
to be applicable to such act or omission committed by the arising from an act or omission of the Carrier in the performance
Handling Company in performing this Agreement then upon of this Agreement unless done with intent to cause damage,
such decision of the Court the indemnity of the Carrier to the death, delay, injury or loss or recklessly and with knowledge
Handling Company hereunder shall be limited to an amount that damage, death, delay, injury or loss would probably result.
not exceeding the amount for which the Carrier would have
been liable if it had committed such act or omission. 8.5 Notwithstanding Sub-Article 8.1(d), the Handling Company
shall indemnify the Carrier against any physical loss of or
damage to the Carrier’s Aircraft caused by the Handling Com-
pany’s negligent act or omission PROVIDED ALWAYS THAT
the Handling Company’s liability shall be limited to any such
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loss of or damage to the Carrier’s Aircraft in an amount not
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exceeding the level of deductible under the Carrier’s Hull All Article 10
Risk Policy which shall not, in any event, exceed USD 1,500,000 Stamp Duties, Registration Fees
except that loss or damage in respect of any incident below
USD 3,000 shall not be indemnified. 10.1 All stamp duties and registration fees in connection with this
For the avoidance of doubt, save as expressly stated, this of either Party to this Agreement, are payable by that Party.
Sub-Article 8.5 does not affect or prejudice the generality of
the provisions of Sub-Article 8.1 including the principle that 10.2 All stamp duties and registration fees in connection with this
the Carrier shall not make any claim against the Handling Agreement, which may be prescribed under the national law
Company and shall indemnify it against any liability in respect of the location(s), as mentioned in the Annex(es) B and not
of any and all consequential loss or damage howsoever arising. being a location situated in the country of either Party to this
Agreement will be shared equally between the Parties.
8.6. Furthermore, notwithstanding Sub-Article 8.1.(c), the Handling
Company shall indemnify the Carrier against direct loss of or
damage to the Carrier’s cargo (excluding Mail) caused by the Article 11
negligent act or omission by or on behalf of the Handling Com- Duration, Modification and Termination
pany in the provision of the services and/or the supply of goods
under this Agreement PROVIDED ALWAYS THAT the Handling 11.1 This Agreement shall be effective from the date specified
Company’s liability shall be limited to 17 SDR per kilo or to the in the respective Annex(es) B. It shall supersede any previous
actual compensation paid out by the Carrier, whichever is less. arrangements between the Parties governing the provision of
In any event, the total amount of the claim shall not exceed services at locations for which there are valid Annex(es) B to
USD 1,000,000, except that loss or damage in respect of any this Agreement.
claim below USD 500 shall not be indemnified. Any claim shall
be submitted within the time limits of the Warsaw convention. 11.2 Modification of, or additions to this Agreement shall be recorded
For the avoidance of doubt, the liability of the Handling Com- in Annex(es) B.
pany shall never exceed the liability of the Carrier.
11.3 Any notice referred to under this Article 11 given by one Party
under this Agreement shall be deemed properly given if sent
Article 9 by registered letter, or by other means where proof of receipt
Arbitration or acknowledgement is obtained, to the respective office of
the other Party as recorded in the Annex(es) B. In the case of
9.1. In the event of any dispute or claim concerning the scope, a registered letter notice shall be considered to be served on
meaning, construction or effect of this Agreement, the parties the date of receipt.
shall make all reasonable efforts to resolve disputes amongst
themselves. Failing mutual resolution of the dispute, the parties 11.4 This Main Agreement shall continue in force until terminated
may elect to resolve the dispute through arbitration (either by by either Party giving sixty days prior notice to the other Party.
a single arbitrator or a panel of arbitrators). In the event that
the parties fail to agree to an arbitration process, the dispute 11.5 Termination by either Party of all or any part of the services to
shall be settled in accordance with the laws of the state or be furnished at a specific location requires sixty days prior
jurisdiction set out in Annex(es)B, by the courts set out in notice to the other Party. In the event of part termination of
Annex(es) B without regard to principles of conflict of laws. services, consideration shall be given to an adjustment of
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charges.
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11.6 Any Annex(es) B to this Agreement exceeding a defined period 11.12 Notwithstanding Article 11.11, when changes occur in the
of validity, shall continue in effect until terminated by either schedule, and/or frequencies and/or types of aircraft, other
party providing sixty days prior notice to the other Party. than those set out in Annex(es) B, which affect the handling
costs, either Party shall have the right to request an adjustment
11.7 In the event of the Carrier’s or the Handling Company’s per- to the handling charges as from the date of the change provided
mit(s) or other authorisation(s) to conduct its air transportation that the Party concerned does inform the other Party within
services, or to furnish the services provided for in the Annex(es) thirty days of the change.
B, wholly or in part, being revoked, cancelled, or suspended,
that Party shall notify the other Party without delay and either
Party may terminate the Agreement or the relevant Annex(es)
B at the effective date of such revocation, cancellation or Signed the Signed the
suspension by giving to the other Party notice thereof within
twenty-four hours after such event. at at
11.8 Either Party may terminate this Agreement and its Annexes at for and on behalf of for and on behalf of
any time if the other Party becomes insolvent, makes a general
assignment for the benefit of creditors, or commits an act of by by
bankruptcy or if a petition in bankruptcy or for its reorganisation
or the readjustment of its indebtedness be filed by or against
it, provided the petition is found justified by the appropriate
authority, or if a receiver, trustee or liquidator of all or substan-
tially all of its property be appointed or applied for.
11.9 Both Parties shall be exempt from obligation if prompt notifi-

cation is given by either Party in respect of any failure to perform
its obligations under this Agreement arising from any of the
following causes:
• labour disputes involving complete or partial stoppage of
work or delay in the performance of work;
• force majeure or any other cause beyond the control of either
Party.
11.10 In the event of the Agreement or part thereof being terminated
by notice or otherwise, such termination shall be without pre-
judice to the accrued rights and liabilities of either Party prior
to termination.
11.11 The Handling Company shall have the right at any time to vary
the charges set out in the Annex(es) B provided, however, that
the Handling Company has given notice in writing to the Carrier
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not less than sixty days prior to the revised charges becoming
effective. The notice shall specify the revised charges which
the Handling Company proposes to introduce, together with
the date on which they are to be brought into effect.
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ANNEX A – GROUND HANDLING SERVICES 4.4 Flight Operations – Flight Preparations at the Airport of
Table of Contents Departure
4.5 Flight Operations – Flight Preparations at a Point Different
Section 1 from the Airport of Departure
Representation, Administration And Supervision 4.6 Flight Operations – En-route Flight Assistance
1.1 General 4.7 Flight Operations – Post-flight Activities
1.2 Administrative Functions 4.8 Flight Operations – En-route Re-despatch
1.3 Supervision and/or Co-ordination of Services Contracted 4.9 Flight Operations – Crew Administration
by the Carrier with Third Party(ies)
1.4 Station Management Section 5
Cargo and Mail Services
Section 2 5.1 Cargo and Mail Handling – General
Passenger Services 5.2 Customs Control
2.1 General 5.3 Irregularities Handling
2.2 Departure 5.4 Document Handling
2.3 Arrival 5.5 Physical Handling Outbound/Inbound
2.4 Remote/Off Airport Services 5.6 Transfer/Transit Cargo
2.5 Inter-modal Transportation by Rail, Road or Sea 5.7 Post Office Mail
Section 3 Section 6
Ramp Services Support Services
3.1 Baggage Handling 6.1 Accommodation
3.2 Marshalling 6.2 Automation/Computer Systems
3.3 Parking 6.3 Unit Load Device (ULD) Control
3.4 Cooling and Heating 6.4 Fuel Farm (Depot)
3.5 Ramp to Flight Deck Communication 6.5 Ramp Fuelling/Defuelling Operations
3.6 Loading and Unloading 6.6 Surface Transport
3.7 Starting 6.7 Catering Services – Liaison and Administration
3.8 Safety Measures
3.9 Moving of Aircraft Section 7
3.10 Exterior Cleaning Security
3.11 Interior Cleaning 7.1 Passenger and Baggage Screening and Reconciliation
3.12 Toilet Service 7.2 Cargo and Post Office Mail
3.13 Water Service 7.3 Catering
3.14 Cabin Equipment 7.4 Aircraft
3.15 Storage of Cabin Material 7.5 Additional Security Services
3.17 De-Icing/Anti-Icing Services and Snow/Ice Removal Section 8
Aircraft Maintenance
Section 4 8.1 Routine Services
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Load Control, Communications and Flight Operations 8.2 Replenishing of Oils and Fluids
4.1 Load Control 8.3 Non-routine Services
4.2 Communications 8.4 Material Handling
4.3 Flight Operations – General 8.5 Parking and Hangar Space
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Representation, Administration and Supervision
to the Standard Ground Handling Agreement
1.1 General
effective from
1.1.1 (a) Provide or
(b) Arrange for guarantee or bond to facilitate the Carrier’s
between
activities.
1.1.2 Liaise with local authorities.
hereinafter referred to as “the Carrier” or “the Handling Company”, 1.1.3 Indicate that the Handling Company is acting as handling
as the case may be, and agent for the Carrier.
1.1.4 Inform all interested Parties concerning movements of the
hereinafter referred to as “the Handling Company” or “the Carrier”, Carrier’s aircraft.
as the case may be.
and replaces
1.2.3 Prepare, forward, file and retain for a period specified in the
Annex B, messages/reports/statistics/documents and perform
other administrative duties in the following areas:
(c) ramp services
(d) load control
(f) cargo services
(g) mail services
(i) security
1.2.4 Maintain the Carrier’s manuals, circulars, and other relevant
operational documents connected with the performance of the
services.
1.2.5 (a) Check
(b) Sign
(c) Forward
on behalf of the Carrier invoices, supply orders, handling
charge notes, work orders.
1.2.6 Effect payment, on behalf of the Carrier, including but not
limited to:
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(a) airport, customs, police and other charges relating to
the services performed.
(b) cost for provisions of bond guarantee.
(c) out-of-pocket expenses, accommodation, transport.
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1.3 Supervision and/or Co-ordination of Services Contracted 1.4.6 Liaise with relevant local and Government authorities to ensure
by the Carrier with Third Party(ies) that all necessary permits and licenses are applied for, nego-
1.3.1 (a) Supervise tiated and secured in advance of each seasonal/operational
(b) Co-ordinate change.
services contracted by the Carrier with third party(ies). 1.4.7 Perform and report (KPI – key performance indicators) quality/
1.3.2 Ensure that the third party(ies) is(are) are informed about performance measurements.
operational data and Carrier’s requirements in a timely 1.4.8 Handle the contents of Carrier’s company mail pouches.
manner.
1.3.3 Liaise with the Carrier’s designated representative.
1.3.4 Verify availability and preparedness of staff, equipment, Loads,
documentation and services of the third party(ies) to perform
the services.
1.3.5 Meet aircraft upon arrival and liaise with crew.
1.3.6 Decide on non-routine matters.
1.3.7 Verify despatch of operational messages.
1.3.8 Note irregularities and inform the Carrier.

1.4.1 Provide representative on behalf of the Carrier to act
(a) exclusively
(b) non-exclusively
1.4.2 The Handling Company is authorised to represent the Carrier’s
interest with regard to resolving governmental and local
authorities matters.
1.4.3 Attend local airport meetings on behalf of the Carrier
(a) Report to the Carrier results/contents of the meetings
(b) Act, vote and commit on behalf of the Carrier
1.4.4 The Handling Company will be authorised to
(a) solicit
(b) negotiate
(c) commit
services on behalf of the Carrier, with expenditure/commitment
limit to be specified in Annex B:
1. airport lounges
2. baggage delivery services
3. janitorial
4. newspapers delivery
5. laundry services
6. porters
7. other
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1.4.5 Negotiate and secure slot(s) and airport facilities, as available,
on behalf of the Carrier.
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Section 2 2.1.10 Perform on behalf of the Carrier the following sales functions
Passenger Services (a) reservations
(b) issuance of transportation documents
2.1 General (c) e-ticketing as specified in Annex B
2.1.1 Inform passengers and/or public about time of arrival and/or
departure of Carrier’s aircraft and surface transport. 2.2 Departure
2.1.2 Make arrangements for stopover, transfer and transit passengers 2.2.1 Perform pre-flight editing
and their baggage and inform them about services available 2.2.2 Check and ensure
at the airport. (a) that tickets are valid for the flight(s) for which they are
2.1.3 When requested by the Carrier, presented. The check shall not include the fare.
(a) provide or (b) that tickets presented are not blacklisted in the industry
(b) arrange for special equipment, facilities and specially ticket service data base. Blacklisted documents shall not
trained personnel, for assistance to be honoured and immediately reported to the Carrier.
1. unaccompanied minors. 2.2.3 (a) Check travel documents for the flight(s) concerned. In the
2. persons with reduced mobility (PRMs) event that the Handling Company does not have access
3. VIPs to information that verifies visa validities the Handling
4. transit without visa passengers (TWOVs). Company will not have liability. The Handling Company
5. deportees shall not be liable for immigration fines in the event of
6. special medical transport non-bona fide travel documents or other events which are
7. others, as specified in Annex B outside of their control.
2.1.4 Assist passengers when flights are interrupted, delayed or (b) Enter required passenger and/or travel document infor-
cancelled. mation into Carrier’s and/or government system.
2.1.5 If applicable, arrange storage of baggage in the Customs’ 2.2.4 (a) Weigh and/or measure checked and/or cabin baggage
bonded store (any fees to be paid by the passenger). (b) Record baggage figures
2.1.6 (a) Notify the Carrier of complaints and claims made by for
the Carrier’s passengers. 1. initial flight
(b) Process such claims 2. subsequent flight(s)
2.1.7 Handle lost, found and damaged property matters. 2.2.5 Excess baggage
(a) accept baggage irregularity reports (a) Determine excess baggage
(b) enter data into baggage tracing system (b) Issue excess baggage ticket
(c) maintain baggage tracing system files for period specified (c) Collect excess baggage charges
in Annex B (d) Detach applicable excess baggage coupons
(d) make payments for incidental expenses 2.2.6 Tag checked and/or cabin baggage for
(e) arrange for delivery of delayed baggage to passengers (a) initial flight
(f) handle communications with passengers (b) subsequent flight(s)
2.1.8 Report to the Carrier any irregularities discovered in passenger 2.2.7 Effect conveyance of checked baggage to the baggage
and baggage handling. sorting area
2.1.9 (a) Provide or 2.2.8 Effect conveyance of oversized checked baggage to the
(b) Arrange for baggage sorting area
1. check-in position(s), 2.2.9 Collect airport and/or any other service charges from
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2. service counter(s)/desk(s) for other purposes, departing passengers.
3. lounge facilities, 2.2.10 (a) Carry out the Carrier’s seat allocation or selection system
4. porter services, (b) Issue boarding pass(es)
5. other services as specified in Annex B (c) Detach applicable flight coupons
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for 2.5 Inter-modal Transportation by rail, road or sea

1. initial flight 2.5.1 Handle departing passengers and baggage.
2. subsequent flight(s) 2.5.2 Carry out passenger and baggage handling as described in
2.2.11 Handle Sub-Sections 2.1, 2.2 and 2.3, where applicable, substituting
(a) Denied Boarding process “rail, road or sea transportation” for “aircraft”, and “flight(s)”,
(b) Denied Boarding Compensation and “terminal” for “airport”.
2.2.12 Direct passengers through controls to departure gate 2.5.3 Direct departing passengers to connecting transport.
2.2.13 At the gate perform 2.5.4 Load baggage on connecting transport, as directed by the rail,
(a) check-in in accordance with item 2.2.3 road or sea transport operator.
(b) check baggage 2.5.5 Handle arriving passengers and baggage from the rail, road
(c) verification of travel documents or sea transport operator.
(d) upgrades and downgrades 2.5.6 Direct arriving passengers through controls to the Carrier’s
(e) handling of stand-by list flight departure services.
(f) verification of cabin baggage 2.5.7 Offload baggage from connecting transport, as directed by the
(g) manage the boarding process rail, road or sea transport operator and transfer it to the Carrier’s
(h) reconciliation of passenger numbers with aircraft airport services.
documents prior to departure
(i) other gate functions as specified in Annex B
2.2.14 (a) collect
(b) reconcile
(c) handle and forward to Carrier transportation documents
(flight coupons, or other flight related documents) uplifted
from departing passengers
2.3 Arrival
2.3.1 (a) Perform or
(b) Arrange for opening/closing aircraft passenger doors.
2.3.2 Direct passengers from aircraft through controls.
2.3.3 (a) Provide for or
(b) Arrange for
1. Transfer desk/connection services
2. Baggage recheck
2.4 Remote/Off Airport Services

2.4.1 Inform passengers/public about time of arrival/departure.
2.4.2 Handle departing passengers and baggage.
2.4.3 Carry out passenger and baggage handling as described in
Sub-Sections 2.1, 2.2 and 2.3.
2.4.4 Direct departing passengers to connecting transport to the
airport.
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2.4.5 Handle passengers arriving from the airport.
2.4.6 Deliver baggage to passengers in accordance with local
procedures.
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Section 3 3.3.3 (a) Provide

Ramp Services (b) Arrange for
(c) Operate ground power unit
3.1 Baggage Handling
3.1.1 Handle baggage in the baggage sorting area. 3.4 Cooling and Heating
3.1.2 Prepare for delivery onto flights 3.4.1 (a) Provide
(a) bulk baggage (b) Arrange for
(b) ULDs. (c) Operate cooling unit.
3.1.3 Establish the number and/or weight of 3.4.2 (a) Provide
(a) bulk baggage (b) Arrange for
(b) built – up ULDs and provide the load control unit with (c) Operate heating unit.
the information.
3.1.4 Offload 3.5 Ramp to Flight Deck Communication
(a) bulk baggage 3.5.1 Provide headsets.
(b) ULDs. 3.5.2 Perform ramp to flight deck communication
3.1.5 Prioritise baggage delivery to claim area. (a) during tow-in and/or push-back
3.1.6 Deliver to claim area (b) during engine starting
(a) baggage (c) for other purposes
(b) oversize baggage.
3.1.7 Transfer baggage 3.6 Loading and Unloading
(a) Provide or 3.6.1 (a) Provide
1. Sortation of transfer baggage. (c) Operate
2. Storage of transfer baggage prior to despatch (storage 1. passenger steps
time limits to be specified in Annex B). 2. flight deck steps
3. Transport of transfer baggage to the sorting area of the 3. loading bridges
receiving carrier. 3.6.2 (a) Provide or
3.1.8 Handle crew baggage. (b) Arrange for
1. passenger
3.2 Marshalling 2. crew transport between aircraft and airport terminals.
3.2.1 (a) Provide or 3.6.3 (a) Provide or
(b) Arrange for marshalling at arrival and/or departure. (b) Arrange for equipment for loading and/or unloading.
3.3 Parking (b) Arrange for delivery and pick-up of
3.3.1 (a) Provide 1. baggage
(b) Position and/or remove 2. mobility devices at aircraft doors or other agreed points
wheelchocks. to be specified in Annex B
3.3.2 Position and/or remove 3.6.5 (a) Provide or
(a) landing gear locks. (b) Arrange for assembly and transport of
(b) engine blanking covers. 1. baggage
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(c) pitot covers. 2. cargo
(d) surface control locks. 3. mail
(e) tailstands and/or aircraft tethering. 4. documents
(f) other items as specified in Annex B (e.g. safety cones) 5. company mail between agreed points on the airport
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3.6.6 (a) Unload aircraft, returning lashing materials to the Carrier. 3.10 Exterior Cleaning
(b) Load and secure Loads in the aircraft 3.10.1 Perform cleaning in accordance with Carriers written instructions
(c) Operate in-plane loading system. of
3.6.7 Redistribute Loads in aircraft. (a) flight deck windows
3.6.8 Open, close and secure aircraft hold doors. (b) cabin windows
(a) aircraft lower deck (c) aircraft integral steps
(b) aircraft main deck (d) slats and leading edges
3.6.9 (a) Provide or (e) wings
(b) arrange for ballast 1. upper surface
3.6.10 (a) Provide or 2. lower surface
(b) Arrange for safeguarding of all Loads requiring special (f) flaps (extended)
handling (e.g. valuables) during 1. upper surface
1. loading/unloading 2. lower surface
2. transport between aircraft and designated point on the (g) ailerons
airport 1. upper surface
2. lower surface
3.7 Starting (h) engine nacelles and pylons
3.7.1 (a) Provide (i) fuselage
(b) Arrange for 1. upper surface
(c) operate air start unit. 2. lower surface
(j) horizontal stabiliser
3.8 Safety Measures (k) vertical stabiliser
3.8.1 (a) Provide or (l) landing gear
(b) Arrange for fire-fighting and other protective equipment. (m) wheel well
3.8.2 Perform safety/ground damage inspection
(a) immediately upon arrival 3.11 Interior Cleaning
(b) immediately prior departure 3.11.1 Clean flight deck, if specified, under the control of a person
1. doors and panels authorised by the Carrier
2. Other inspection items as specified in Annex B and (a) empty ash trays
communicate the results to flight crew or Carrier’s (b) dispose of litter
representative. (c) clear waste from seat back stowage’s and racks
(d) wipe crew tables
3.9 Moving of Aircraft (e) clean seats
3.9.1 (a) Provide or (f) mop floor
(b) Arrange for tow-in and/or push-back tractor. (g) clean flight deck inside windows
3.9.2 (a) Towbar to be provided by the Carrier. 3.11.2 Clean passenger and crew compartments (other than flight deck)
(b) Towbar to be provided by the Handling Company (a) empty ash trays
(c) Store and maintain towbar(s) provided by the Carrier (b) dispose of litter
3.9.3 (a) Tow in and/or push back aircraft. (c) clear waste from overhead stowages
(b) Tow aircraft between other agreed points. (d) wipe tables
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(c) Provide authorised cockpit brake operator in connection (e) clean and tidy seats, seat belts, seat back pockets and
with towing. passenger service units
(d) Provide wing-walker(s). (f) clean floors (carpets and surrounds)
(g) empty and clean refuse bins
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(h) clean surfaces in pantries, galleys (sinks, working sur- 3.14 Cabin Equipment
faces, ovens and surrounds) and toilets (wash basins, 3.14.1 Rearrange cabin by
bowls, seats, mirrors and surrounds) (a) removing
(i) remove, as necessary, any contamination caused by (b) installing
airsickness, spilled food or drink and offensive stains (c) repositioning
(j) clean telephones, fax machines, LCD screens and (d) equipment, for example, seats and cabin divider(s).
other equipment
3.11.3 Clean cabin windows. 3.15 Storage of Cabin Material
3.11.4 Clean 3.15.1 (a) Provide or
(a) cargo compartments (b) Arrange for suitable storage space for the Carrier’s
(b) ULDs. cabin material.
3.11.5 Fold and stow blankets. 3.15.2 Take inventory.
3.11.6 Make up berths. 3.15.3 (a) Provide or
3.11.7 Change (b) Arrange for replenishment of stocks.
(a) head rest covers.
(b) pillow covers. Covers to be supplied by the Carrier. 3.16 Catering Ramp Handling
3.11.8 Collect and/or distribute in 3.16.1 Unload/load and stow catering supplies from/on aircraft.
(a) cabin 3.16.2 Transfer catering supplies on aircraft.
(b) toilets items provided by the Carrier. 3.16.3 Transport catering supplies between aircraft and agreed points.
3.11.9 Disinfect and/or deodorize aircraft with
(a) materials provided by Carrier 3.17 De-Icing/Anti-Icing Services and Snow/Ice Removal
(b) materials provided by Handling Company. 3.17.1 Remove snow from aircraft without using de-icing fluid.
3.11.10 (a) Remove 3.17.2 Perform “pre” de/anti-icing inspection and advise flight crew
(b) Destroy food and material left over from incoming flights. or Carrier representative of results.
3.11.11 (a) Provide or 3.17.3 (a) Provide or
(b) Arrange for laundering of (b) Arrange for
1. cabin blankets 1. anti-icing units
2. linen. 2. de-icing units.
3.17.4 Provide de-icing/anti-icing fluids.
3.12 Toilet Service 3.17.5 Remove frost, ice and snow from aircraft using de-icing fluid.
3.12.1 (a) Provide or Fluids to receive purity and contamination inspection prior
(b) Arrange for to use.
1. servicing (empty, clean, flush toilets and replenish fluids) 3.17.6 Apply anti-icing fluid to aircraft.
2. trituator/disposal service. 3.17.7 Supervise performance of de-icing/anti-icing operations.
3.17.8 P erform final inspection after de-icing/anti-icing operations
3.13 Water Service and inform flight crew of results.
(b) Arrange for
1. draining water tanks
2. replenish of water tanks with drinking water
SGHA 2008
3. water quality tests.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

Section 4 4.4 FLIGHT OPERATIONS – Flight Preparation at the Airport

Load Control, Communications and Flight Operations of Departure
4.1 Load Control (b) Arrange for meteorological documentation and
4.1.1 Convey and deliver flight documents between the aircraft aeronautical information for each flight.
and appropriate airport buildings. 4.4.2 Deliver documentation to the aircraft
4.1.2 (a) Prepare 4.4.3 Analyse the operational conditions and
(b) Sign (a) prepare
(c) Distribute (b) request
(d) Clear/process (c) sign
(e) File documents, including but not limited to, loading (d) make available the operational flight plan according to
instructions, loadsheets, weight and balance charts, the instructions and data provided by the Carrier.
Captain’s load information and manifests where: 4.4.4 (a) Prepare
1. Load Control is performed by the Handling Company (b) Request
2. Load Control is performed by the Carrier (c) Sign
3. Load Control is performed by a third party. (d) File
(e) Monitor
4.2 Communications 1. the Air Traffic Services (“ATS”) Flight Plan
4.2.1 (a) Compile 2. the Carrier’s slot time allocation with the appropriate ATS.
(b) Receive, process and send all messages in connection 4.4.5 Provide the crew with the required briefing.
with the services performed by the Handling Company, 4.4.6 (a) Prepare
using the Carrier’s originator code or double signature (b) Sign
procedure. (c) Deliver
(c) Perform EDI (electronic data interchange) transactions 1. the fuel order
(d) Inform the Carrier’s representative of the contents of 2. the fuel distribution form.
such messages. 4.4.7 Hand out flight operation forms and obtain signature of the
4.2.2 (a) Provide pilot-in-command, where applicable.
(b) Operate means of communication between the ground 4.4.8 Provide ground handling party(ies) with the required weight
station and the Carrier’s aircraft. and fuel data
4.3 FLIGHT OPERATIONS – General 4.5 FLIGHT OPERATIONS – Flight Preparation at a Point

4.3.1 Inform the Carrier of any known project affecting the operational Different from the Airport of Departure
services and facilities made available to its aircraft in the areas 4.5.1 Arrange for the provision of the meteorological documents
of responsibility as specified in Annex B. and aeronautical information.
4.3.2 After consideration of the Carrier’s instructions, suggest the 4.5.2 Analyse the operational conditions and
appropriate action to pilot-in-command in case of operational (a) prepare
irregularities, taking into account the meteorological conditions, (b) request
the ground services and facilities available, aircraft servicing, (c) sign the flight plan.
possibilities and the overall operational requirements. 4.5.3 Send to the Carrier or its representative at the airport of departure,
(a) the operational flight plan
SGHA 2008
(b) the ATS Flight Plan
(c) information for crew briefing.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

4.6 FLIGHT OPERATIONS – En-route Flight Assistance Section 5

4.6.1 Monitor movement of the flight Cargo and Mail Services
(a) within
(b) beyond VHF range and provide all possible assistance as 5.1 Cargo and Mail Handling – General
necessary. Inform the Carrier of flight progress, any irre- 5.1.1 (a) Provide or
gularities and actions taken. (b) Arrange warehouse handling and storage facilities for:
1. general cargo
4.7 FLIGHT OPERATIONS – Post-flight Activities 2. special shipments
4.7.1 Obtain a debriefing from incoming crews, distributing reports 3. specialised cargo products
or completed forms to offices concerned, whether governmental 4. mail
or the Carrier’s. (c) store cargo
(d) take appropriate action to prevent theft of, or damage
4.8 FLIGHT OPERATIONS – En-route Re-despatch to cargo and/or mail.
4.8.1 Analyse meteorological information and the operational flight 5.1.2 (a) Provide or
conditions for re-despatch, calculate and plan according to the (b) Arrange for equipment for the handling of:
data provided by the aircraft en-route and inform the pilot-in-com- 1. general cargo
mand about the results. 2. special shipments
3. specialised cargo products
4.9 FLIGHT OPERATIONS – Crew Administration 4. mail.
4.9.1 Distribute relevant crew schedule information provided by 5.1.3 (a) Provide or
the Carrier to all parties concerned. (b) Arrange for handling services for:
4.9.2 Arrange hotel accommodation for crew layover 1. general cargo
(a) scheduled 2. special shipments
(b) non-scheduled 3. specialised cargo products
4.9.3 (a) Provide or 4. mail
(b) Arrange for crew transportation, 5. diplomatic mail
4.9.4 Direct crews through airport facilities 6. diplomatic cargo
4.9.5 Liaise with hotel(s) on crew call and pick-up timings. 7. company cargo/material.
4.9.6 (a) Prepare crew allowance forms. 5.1.4 (a) issue
(b) Pay crew allowances. (b) obtain
4.9.7 Inform the designated Carrier representative of any crew receipt upon delivery of cargo
indisposition or potential absence. 5.1.5 Monitor cargo delivery.
5.1.6 Take action to prevent theft or unauthorised use of, or damage
to the Carrier’s pallets, containers, nets, straps, tie-down rings
and other material in the custody of the Handling Company.
Notify the Carrier immediately of any damage to or loss of such
items.
5.2 Customs Control

5.2.1 Prepare customs documentation for:
SGHA 2008
(a) inbound cargo
(b) outbound cargo
(c) transfer cargo
SGHA 2018/2013/2008 SGHA 2018/2013/2008

5.2.2 Obtain Customs clearance for: 5.5 Physical Handling Outbound/Inbound

(a) inbound cargo 5.5.1 Accept cargo, ensuring that
(b) outbound cargo (a) machine-readable cargo labels are affixed and processed
(c) transfer cargo. (b) manual labels are affixed and processed
5.2.3 Place Cargo under Customs control for: (c) shipments are “ready for carriage”
(a) inbound cargo (d) the weight and volume of the shipments are checked
(b) outbound cargo (e) the regulations for the carriage of special cargo, particularly
(c) transfer cargo. the IATA Dangerous Goods Regulations (DGR), IATA Live
5.2.4 Present to Customs, cargo for physical examination. Animals Regulations (LAR), and others have been com-
plied with.
5.3 Irregularities Handling 5.5.2 Tally and assemble for dispatch cargo for the Carrier’s flights.
5.3.1 Take immediate action in respect of irregularities, damage or 5.5.3 Prepare
mishandling of dangerous goods and other special shipments. (a) bulk cargo
5.3.2 Report to the Carrier any irregularities discovered in cargo (b) ULD’S For delivery onto flights.
handling. 5.5.4 Establish the weight of
5.3.3 Handle lost, found and damaged cargo. (a) bulk cargo
5.3.4 (a) Notify the Carrier of complaints and claims. (b) built-up ULD’S
(b) Process claims. and provide the load control unit with deadload weights.
5.3.5 Take action when consignee refuses acceptance and payment. 5.5.5 1. Offload bulk cargo from vehicles.
2. Check incoming cargo against air waybills and manifests.
5.4 Document Handling 3. Break down ULD’S.
5.4.1 (a) Prepare air waybill. 5.5.6 Release cargo to the consignee or agent.
(b) Check all documents to ensure shipment may be carried.
The check shall not include the rates charged. 5.6 Transfer/Transit Cargo
(c) Obtain capacity/booking information for the Carrier’s flights. 5.6.1 Identify transfer/transit cargo.
(d) Split air waybill. Forward applicable copies of manifests 5.6.2 Prepare transfer manifests for cargo to be transported by
and air waybills to the Carrier. another carrier.
(e) Prepare cargo manifest(s). 5.6.3 (a) Provide or
(f) Provide the load control unit with Special Load Notification. (b) Arrange for transport to the receiving carrier’s warehouse
(g) When applicable return copy of air waybill to shipper, under cover of Transfer Manifest:
endorsed with flight details. 1. on airport
5.4.2 (a) Notify consignee or agent of arrival of shipments 2. off airport.
(b) Make available cargo documents to consignee or agent. 5.6.4 Accept/prepare
5.4.3 (a) Provide or (a) transfer cargo
(b) Arrange for (b) transit cargo for onward carriage.
1. collection of “Charges Collect” as shown on the air waybill
2. collection of other charges and fees as shown on the air 5.7 Post Office Mail
waybill 5.7.1 Check incoming mail against Post Office mail documents.
3. credit to consignees or agents. 5.7.2 In case of missing documentation, issue substitutes.
5.7.3 Deliver inbound mail to
SGHA 2008
(a) on airport postal facility
(b) off airport postal facility
together with Post Office mail documents, against receipt
from postal authorities.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

5.7.4 Pickup outgoing mail from Postal Facility Section 6

(a) on airport Support Services
(b) off airport.
5.7.5 Check outgoing mail from postal authorities against mail docu 6.1 Accommodation
ments. Give receipt of acceptance of mail to postal authorities. 6.1.1 Provide facilities for the Carrier’s representative(s)
5.7.6 Handle and check transfer mail against accompanying mail (a) office space
documents. (b) storage space
5.7.7 (a) Prepare or (c) other facilities.
(b) Arrange for
1. bulk mail 6.2 Automation/Computer Systems
2. ULD’S For delivery onto flights. 6.2.1 (a) Provide or
5.7.8 Establish the weight of (b) Arrange for and
(a) bulk mail (c) operate equipment to enable access to
(b) built-up ULD’S 1. carrier’s system
and provide the load control unit with deadload weights. 2. handling Company’s system
5.7.9 Distribute incoming and/or outgoing post office mail documents 3. other system.
5.7.10 Handle lost, found and damaged mail and report all irregu 6.2.2 Access the following functions in
larities to the Carrier and postal authorities. (a) carrier’s system
(b) handling Company’s system
(c) other system for
1. training programmes
2. passenger reservations and sales
3. passenger service
4. baggage reconciliation
5. baggage tracing
6. operation, weight and balance and load control
7. cargo reservations and sales
8. cargo handling
9. maintenance
10. other functions.
6.2.3 Manage Automated Check-in device(s) and
(a) Provide or
(b) Arrange
1. stock control
2. stock replenishment
3. hosting
4. routine maintenance
5. servicing and repair
SGHA 2008
SGHA 2018/2013/2008 SGHA 2018/2013/2008
6.3 Unit Load Device (ULD) Control 4. empty ULDs

6.3.1 (a) Provide or 5. others between
(b) Arrange for storage space for ULDs (a) airport and town terminal
1. passenger ULDs (b) airport and other agreed points
2. cargo ULDs. (c) separate terminals at the same airport.
6.3.2 Take action to prevent damage, theft or unauthorised use of 6.6.2 Make all necessary arrangements for special transport
the Carrier’s ULDs in the custody of the Handling Company. within the limit of local possibilities.
Notify the Carrier immediately of any damage or loss.
6.3.3 (a) Take physical inventory of ULD stock and maintain records. 6.7 Catering Services – Liaison and Administration
(b) Compile and despatch ULD control messages. 6.7.1 Liaise with the Carrier’s catering supplier.
6.3.4 Prepare ULD exchange control documentation for all transfers 6.7.2 Handle requisitions made by the Carrier’s authorised
of ULDs and obtain signature(s) of the transferring and receiv representative.
ing carrier(s) or approved third parties and distribute copies.
6.3.5 Handle lost, found and damaged ULDs and notify the Carrier
of such irregularities.
6.4 Fuel Farm (Depot)

6.4.1 Liaise with fuel farm suppliers.
6.4.2 (a) Inspect the Carrier’s fuel farm product deliveries for con-
tamination, prior to storage. Notify the Carrier of results.
(b) Inspect fuel farm storage and/or appliances. Notify the
Carrier of results.
6.5 Ramp Fuelling/Defuelling Operations

6.5.1 Liaise with ramp fuel suppliers.
6.5.2 Inspect fuel vehicles and/or appliances for contamination.
Perform water detection checks.
6.5.3 Supervise fuelling/defuelling operations.
6.5.4 Prepare aircraft for fueling/defuleing.
(b) Arrange for approved fuelling/defuelling equipment.
6.5.7 Fuel/defuel aircraft with quantities of products requested by
the Carrier’s designated representative.
6.5.9 Deliver the completed fuel order to the Carrier’s designated
representative.

SGHA 2008
(b) Arrange for the transport of
1. passengers
2. baggage
3. cargo and/or mail
SGHA 2018/2013/2008 SGHA 2018/2013/2008

Section 7 7.3 Catering

Security 7.3.1 (a) Provide or
(b) Arrange for
7.1 Passenger and Baggage Screening and Reconciliation 1. control of access to the catering unit
7.1.1 (a) Provide or 2. security supervision during food preparation
(b) Arrange for 3. security check of catering uplifts
1. matching of passengers against established profiles 4. sealing of food and/or bar trolleys/containers
2. security questioning. 5. physical examination of catering vehicles prior to loading.
(b) Arrange for 7.4 Aircraft
1. screening of checked baggage 7.4.1 (a) Provide or
2. screening of transfer baggage (b) Arrange for control of access to
3. screening of mishandled baggage 1. aircraft
4. physical examination of checked, transfer and 2. designated areas.
mishandled baggage 7.4.2 (a) Provide or
5. identification of security cleared baggage. (b) Arrange for
7.1.3 (a) Provide or 1. search of aircraft
(b) Arrange for 2. guarding of aircraft
1. screening of passengers 3. guarding of designated areas
2. screening of cabin/unchecked baggage 4. security of baggage in the baggage make-up area
3. physical examination of passengers and cabin/ 5. sealing of aircraft.
unchecked baggage. 7.4.3 (a) Provide or
7.1.4 (a) Provide or (b) Arrange for security personnel
(b) Arrange for 1. to safeguard all Loads during the transport between
1. identification of passengers prior to boarding aircraft and designated locations
2. reconciliation of boarded passengers with their baggage. 2. during offloading and loading of aircraft.
4. offloading of baggage for passengers who fail to board 7.5 Additional Security Services
the aircraft. 7.5.1 (a) Provide or
(b) Arrange for additional security services.
7.2 Cargo and Post Office Mail
7.2.1 (a) provide or
(b) arrange for
5. secure storage of cargo and/or mail
6. decompression/pressure chamber.
SGHA 2008
SGHA 2018/2013/2008 SGHA 2018/2013/2008

(b) Administer
8.1 Routine Services the Carrier’s spare parts, power plant and/or equipment.
8.1.1 Maintain the Carrier’s technical manuals, handbooks, 8.4.2 Provide periodic inspection of the Carrier’s spare parts and/
catalogues, etc. or spare power plant(s).
8.1.2 Perform line inspection in accordance with Carrier’s current 8.4.3 Provide suitable storage space for the Carrier’s spare parts
instructions. and/or equipment.
8.1.3 Enter in the aircraft log and sign for the performance of line 8.4.4 Provide suitable storage space for the Carrier’s spare power
inspection. plant(s).
8.1.4 Enter remarks in aircraft log regarding defects observed
during the inspection. 8.5 Parking and Hangar Space
8.1.5 Provide personnel to assist the flight crew or ground staff 8.5.1 (a) Provide or
in the performance of their tasks. (b) Arrange for
1. parking space
8.2 Replenishing of oils and fluids 2. hangar space.
8.2.1 Liaise with suppliers.
8.2.2 (a) Perform or
(b) Supervise replenishing operations.
(b) Arrange for and
(c) Operate
special replenishing equipment.

8.3.1 Rectify defects entered in the aircraft log as reported by the
crew or revealed during the inspection, to the extent requested
by the Carrier. However, major repairs must be separately
agreed upon between the Parties.
8.3.2 Enter in aircraft log and sign for the action taken.
8.3.3 Report technical irregularities and actions taken to the
Carrier’s maintenance base.
(b) Arrange for engineering facilities, tools and special
equipment to the extent available.
SGHA 2008
SGHA 2018/2013/2008 SGHA 2018/2013/2008
ANNEX B – LOCATION(S), AGREED SERVICES Paragraph 1. Handling Services and Charges

1.1 For a single ground handling consisting of the arrival and the
AND CHARGES subsequent departure at agreed timings of the same aircraft,
to the Standard Ground Handling Agreement (SGHA) of January 2008 Annex A at the following rates.
between
and hereinafter referred to as “the Carrier” The number of these clauses can be extended as far as
necessary.
and
1.2 Handling in case of technical landing for other than commercial

purposes will be charged at % of the above rates, pro-
vided that a physical change of load is not involved.
and hereinafter referred to as “the Handling Company”.
1.3 Handling in case of return to ramp will not be charged extra,
the Carrier and/or the Handling Company may hereinafter be provided that a physical change of load is not involved.
1.4 Handling in case of return to ramp involving a physical change
effective from
landing in accordance with Sub-Paragraph 1.2 of this Annex.
This Annex B for
Paragraph 2. Additional Services and Charges
the location(s)
2.1 All services not included in Paragraph 1 of this Annex will be
charged for as follows:
is valid from
and replaces
3.1 Any disbursements made by the Handling Company on behalf
plus an accounting surcharge of %.

4.1 The limit of liability referred to in Sub-Article 8.5 of the Main
Agreement shall be as follows:

SGHA 2008

SGHA 2018/2013/2008 SGHA 2018/2013/2008

Paragraph 5. Area of Responsibility 9.2.1 Any modification to this Annex B shall be made by a written
5.1 The area of responsibility as mentioned in Sub-Sections 4.3 amendment signed by both Parties.
and 4.6 of Annex A is
9.3 Termination
Paragraph 6. Transfer of Services
6.1 In accordance with Sub-Article 3.1 of the Main Agreement, the 9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this
Handling Company subcontracts the services of Annex A Annex B may be terminated on the following terms .
Section(s) to .
necessary.
Paragraph 7. Settlement 10.1 In accordance Sub-article 11.3 of the Main Agreement, any
7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, settle notice or communication to be given hereunder shall be ad-
ment of account shall be effected dressed to the respective parties as follows:
Paragraph 8. Supervision and Administration To Carrier:

8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered
by Sub-Paragraph 1.1 of this Annex B, refer only to the follow Carrier
ing services of Annex A which are performed for the Carrier by
other organisation(s) under cover of separate agreement(s): Street
Section(s) City, Country
Section(s) Telephone
Paragraph 9. Duration, Modification and Termination Fax

duration of the Main Agreement, validity of rates or rights of termina- E-mail
Sub-Articles of the Main Agreement. Attn
For example: To Handling Company:

9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main
Agreement . Street
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement City, Country

SGHA 2008
Telephone
9.2 Modification
Fax
SGHA 2018/2013/2008 SGHA 2018/2013/2008

E-mail
ANNEX B – SIMPLIFIED PROCEDURE –
Attn LOCATION(S), AGREED SERVICES AND
CHARGES
Paragraph 11. Governing Law to the Standard Ground Handling Agreement (SGHA) of January 2008
B shall be governed by and interpreted in accordance with the between
laws of: .
the resolution of disputes shall be the Courts of: . and hereinafter referred to as “the Carrier”
and
at at
and hereinafter referred to as “the Handling Company”

the Carrier and/or the Handling Company may hereinafter be

by by
effective from
This Annex B for
the location(s)
is valid from
and replaces
Preamble:
This Annex B is prepared in accordance with the simplified procedure
whereby the Parties agree that the terms of the Main Agreement and
Annex A of the SGHA of January 2008 as published by the Interna-
tional Air Transport Association shall apply to this Annex B as if such
terms were repeated here in full. By signing this Annex B, the Parties
confirm that they are familiar with the aforementioned Main Agreement
SGHA 2008
and Annex A.
SGHA 2018/2013/2008 SGHA 2018/2013/2008

Paragraph 1. Handling Services and Charges Paragraph 5. Area of Responsibility

1.1 For a single ground handling consisting of the arrival and the 5.1 The area of responsibility as mentioned in Sub-Sections 4.3
subsequent departure at agreed timings of the same aircraft, and 4.6 of Annex A is
Annex A at the following rates. Paragraph 6. Transfer of Services
6.1 In accordance with Sub-Article 3.1 of the Main Agreement,
1.1.1 Section(s) price per (aircraft type, etc.). the Handling Company subcontracts the services of Annex A
Section(s) to .
necessary
Paragraph 7. Settlement
1.2 Handling in case of technical landing for other than commercial 7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, settle
purposes will be charged at % of the above rates, provided ment of account shall be effected.
that a physical change of load is not involved.
Paragraph 8. Supervision And Administration
1.3 Handling in case of return to ramp will not be charged extra, 8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered
provided that a physical change of load is not involved. by Sub-Paragraph 1.1 of this Annex B, refer only to the follow
ing services of Annex A which are performed for the Carrier by
1.4 Handling in case of return to ramp involving a physical change other organisation(s) under cover of separate agreement(s):
landing in accordance with Sub-Paragraph 1.2 of this Annex. Section(s)
Paragraph 2. Additional Services and Charges Section(s)

2.1 All services not included in Paragraph 1 of this Annex will be
charged for as follows: Paragraph 9. Duration, Modification and Termination
Paragraph 3. Disbursements duration of the Main Agreement, validity of rates or rights of termina-
3.1 Any disbursements made by the Handling Company on behalf tion shall be recorded below, notwithstanding the corresponding
of the Carrier will be reimbursed by the Carrier at cost price Sub-Articles of the Main Agreement.
plus an accounting surcharge of %.
For example:
Paragraph 4. Limit of Liability 9.1 Duration
4.1 The limit of liability referred to in Sub-Article 8.5(a) of the Main
Agreement shall be as follows: 9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main
Agreement .
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement
SGHA 2008
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a written

amendment signed by both Parties.
SGHA 2018/2013/2008 SGHA 2018/2013/2008
9.3 Termination Paragraph 11. Governing Law

9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this B shall be governed by and interpreted in accordance with the
Annex B may be terminated on the following terms . laws of: .
The number of these clauses can be extended as far as the resolution of disputes shall be the Courts of: .
necessary.

Paragraph 10. Notification Signed the Signed the
10.1 In accordance Sub-article 11.3 of the Main Agreement, any
notice or communication to be given hereunder shall be ad- at at

To Carrier:
by by
Carrier
Street
City, Country
Telephone
Fax
E-mail
Attn
Street
City, Country
Telephone
Fax
SGHA 2008
E-mail
Attn
SGHA 2018/2013/2008 SGHA 2018/2013/2008

GET IN TOUCH
WITH US
Swissport International Ltd.

P.O. Box
8058 Zurich-Airport
Switzerland
Phone +41 43 815 00 00
Fax +41 43 815 00 30
[email protected]
swissport.com

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STANDARD

2 TIPS, TOOLS AND

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3 STANDARD GROUND HANDLING

4 STANDARD GROUND HANDLING

5 STANDARD GROUND HANDLING

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Air Cargo Handling

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Mutual trust and an open dialogue are crucial elements of any

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SWISSPORT’S 2 TIPS, TOOLS AND

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ABOUT IATA’S STANDARD GROUND STANDARD IATA DELAY CODES (AHM730)

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Aircraft and Ramp Handling Flight Operations and Crewing

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Air Traffic Flow Management Restrictions Reactionary

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SWISSPORT-SPECIFIC SGHA CLARIFICATIONS

Clause IATA Clause (2018) Swissport Clause

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AIRCRAFT TYPES AND LIABILITY Turboprops

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USD 250,000 Helicopters

1 % of aircraft value, subject to a minimum of USD 50,000

SGHA 2018/2013/2008 SGHA 2018/2013/2008

DID YOU KNOW?

GLOBALLY IN Annex BX.X – Location(s), Agreed Services and Charges

STANDARD GROUND HANDLING Definitions and Terminology

SGHA 2018/2013/2008 SGHA 2018/2013/2008

SGHA 2018/2013/2008 SGHA 2018/2013/2008

Main Agreement • all international treaties and regulations that apply in

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SGHA 2018/2013/2008 SGHA 2018/2013/2008

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SGHA 2018/2013/2008 SGHA 2018/2013/2008

Article 10 11.5 Termination by either Party of any Annex(es) B to this

GLOBALLY IN Annex BX.X – Location(s), Agreed Services and Charges

Article 10 11.5 Termination by either Party of any Annex(es) B to this

11.12 Notwithstanding Sub-Article 11.11, when changes occur by by

NEW 11.13 Notwithstanding Sub-Article 11.11, when changes

Section 2 5. set up of Carrier specific items, such as but not

(b) Enter passenger and/or travel document informa- (iv) gate

3.9 Exterior Cleaning 9. remove, as necessary, any contamination caused

3.16 De-Icing/Anti-Icing Services and

for and on behalf of for and on behalf of

For example: The number of these clauses can be extended as far

Handling Company’s reasonable view, cannot be rem