Literature Review Paper
Literature Review Paper
Literature Review Paper
Introduction
Overview of Educational Issue
Technology has become a valuable resource and tool for increasing the communication
between teachers and parents (Cromer, Walsh, & Weigel, 2014). Technology makes it easier for
parents to stay up to date on school events, students’ grades, and overall academic progress.
Without being physically present or scheduling face-to-face conferences with teachers, parents
are able to efficiently access up-to-date information regarding their child’s behavior and progress
in school (Patrikakou, 2015). Studies have shown that the use of Information Communication
Technologies (ICTs) can increase parental involvement and support students’ learning in
individualized ways. For the purpose of this paper, it is important to note that ICTs are defined as
Problem Statement
With the rise of technology in education, administrators and teachers are better able to
keep parents up to date with their child’s academic and behavioral progress in the classroom. In
addition to that, parents are better equipped with information that allows them to stay informed
about ongoing school related news and events. Teachers and administrators are working hard to
implement different technology tools to strengthen the home-school connection, but it does not
come without its challenges. It is still necessary to monitor and get feedback on how
technologies are being used in order to determine the effectiveness of the communication.
Communication can only take place in digital spaces if teachers are regularly updating the
information online and parents are willing to use technology tools to receive feedback. In order
Review Questions
This review will focus on the impact that ICTs can have in the educational setting. The
following questions will be addressed: (1) How does parental involvement through the use of
involvement through Information Communication Technologies? (3) How do parent and school
This paper compiles many ideas that address the incorporation of technology to involve
parents in the educational setting and the effect that such technologies have on student
along with the challenges that come along with incorporating technology implementations. By
examining various research studies that have been conducted on the topic of the effect of
research articles, we can determine how home-school communication through technology can
impact student success and/or achievement. We also gain insight into how varied research study
participants perceive the use of ICTs in building and fostering relationships between home and
school.
This paper will address three main arguments surrounding technology-use for parental
involvement. Each argument will present various academic sources of information to discuss the
positive impacts, barriers faced, and perceptions of all involved when using Information
will further expand upon these arguments and provide an overview of the information presented.
The conclusion section will also connect back to the research questions posed at the beginning of
the literature review. The readers will be provided with a greater understanding of the overall
Literature Review
Background of Issue
Building positive home-school relationships is a major endeavor for ensuring that all
relevant parties are working cooperatively to help students succeed. Many barriers can keep
parents and teachers from communicating on a more regular basis. The rise of technology has
made it possible for schools to communicate with parents more efficiently. School websites can
be used to keep parents updated on school activities, curricular topics being covered, and
students’ overall academic progress. Having constant access to information regarding student
work, like due dates and grades, could potentially increase parental perception of being involved
and motivate parents to communicate with teachers more regularly (Patrikakou, 2016).
It is essential for schools to establish a partnership with families in order to provide the
necessary resources and skills to positively impact the education of the children (Schecter &
Sherri, 2009). With the evolvement of online communication methods, this ideal partnership
becomes attainable. Our first argument will focus on the connection between increased parental
The implementation of new initiatives does not come without barriers. Limitations must
be addressed in order to ensure that all families receive the same communications. These
limitations are not one-sided. They relate to all involved in the educational process including
administrators, teachers, parents, and communities. Becker (2017) explained that in order “to
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Technology and Parental Involvement Literature Review
avoid creating an opportunity gap, school leaders must therefore understand and work with the
families and communities with whom they serve as they move toward technological facilitation
of home–school–community connections” (p. 57). This is why the second argument will focus
on the barriers that educational settings need to anticipate when encouraging parental
community regarding the use of ICTs. These varied reflections and perceptions allow us to gain
greater insight into the specific constraints schools and families may face. By addressing the
concerns brought to light through individual and shared perceptions, meaningful and purposeful
These three arguments will be the groundwork of the research conducted for this
literature review. Research studies will be addressed that will allow the reader to gain a deeper
understanding of the use of ICTs and how they can effectively impact the home-school
connection.
Many research studies on the topic of parent involvement through the use of technology
come to the conclusion that ongoing parental access to information through technology
communications improve student success in the academic setting. Olmstead (2013) identified
this type of involvement as proactive involvement, explaining that taking part in undertakings
such as staying up to date on school events, monitoring progress on a student’s efforts in the
classroom, and accessing resources to guide students with work completion at home can have a
positive impact on student success. Heath, Maghrabi, and Carr, (2015) explained that “Effective
selection and use of Information Communication Technologies (ICT) invites more effective
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Technology and Parental Involvement Literature Review
(p. 363). This starts with offering and encouraging parents to access platforms that allow them to
Access to student performance. Parental use of ICTs has been proven to contribute to
the disconnect between school and home regarding information on student academic and
behavioral progress was vast. Families mainly received updates on their child’s progress from
teachers when interim reports and/or report cards were sent home. More recently, certain types of
communication technologies, such as online grade books and e-mail, now allow parents to have
continuous updates and access to student progress. This frequent access to information allows
parents, in return, to monitor their child’s progress throughout the school year instead of only 4-8
dates, grades, and so on” which “provide opportunities for parents to communicate with their
children regarding school work and progress and may also prompt parents to reach out to
teachers more frequently” (Patrikakou, 2016, p. 16). This type of communication builds a strong
rapport between the home-school community since it encourages ongoing, daily communication
of school assignments. Teachers that are provided with a school email address are better able to
send out information updates to families to “inform the parents about general activities in the
classroom” or send out “personal emails about a specific student on a weekly basis” (Zieger &
Tan, 2012, p. 16). This form of online communication allows for a more personalized, but
private, two-way correspondence between home and school. When parents have the same access
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Technology and Parental Involvement Literature Review
to information as the students in a more instantaneous, reliable form, they are better able to
support their child’s needs which enhances student performance in the academic setting.
Communication Technologies can also provide parents with continuous access to the resources,
materials, and tools that students use in the classroom. Children’s learning is not limited to the
time they spend in school. Becker (2007) stated that “a comprehensive web-based
communication system can allow teachers to create a classroom-level website that contains
information about assignments and projects. Parents can have access to this information and then
monitor the homebound learning of their children” which can further support student academic
achievement (p. 65). This idea supports the conclusion that when families have “online access to
textbooks and other learning materials,” it “can further increase parent involvement at home and
enhance modeling of healthy homework habits” (Olmstead, 2013, p. 16). Having access to these
resources and tools allow parents to not only monitor student performance in the classroom, but
around school community events and updates can also have a positive impact on student success
in the school setting. Educators work to ensure that their students are well-rounded learners. This
well-roundedness includes social and emotional learning. Community events and information
provide opportunities for students to grow, learn, and develop outside of the school setting.
Selwyn, Banaji, Hadjithoma-Garstka, and Clark (2011) argued that “A school’s Learning
Platform should allow for the seamless inclusion of parents into all aspects of their children’s
schooling via the integrated use of these technologies” (p. 315). Making information about
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Technology and Parental Involvement Literature Review
school community events, activities, and important alerts/emergency notices easily accessible to
families encourages an increased involvement within the school setting. This can be done by
providing families with regular updated calendars through school websites, weekly emails, or
through social media platforms. Research shows that students have a healthier attitude toward
school when their families take an interest and become involved in the school community
(Schecter & Sherri, 2009). By incorporating a platform that invites families to stay up to date on
school events and announcements, the home-school connection grows which positively impacts
student success.
(2015) addressed this by stating that “family involvement in schools positively impacts children
and benefits families” (p. 142). By embedding strong home-school relationships through a whole
school initiative that works to give families instant, continuous, and detailed information through
positively impacted.
This relationship begins with ongoing, two-way feedback from the educator in the
classroom to the home setting. It is necessary at the beginning of each year for teachers to open
the lines of communication between student progress, classroom events, and overall access to
information regarding classroom routines and procedures. Opening these lines to communication
all of this information, schools see an increase of parental engagement in the classroom setting
which ultimately increases student overall achievement (Bergman & Rogers, 2016). This can be
done through weekly classroom newsletters sent through email, the creation of classroom
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Technology and Parental Involvement Literature Review
Although strong relationships between the educator and family are necessary, studies also
show that a relationship exists between increased student achievement and family relationships
well as county/district updates, they are encouraging “a school culture in which parental
professional practice in the classroom” (Schecter & Sherri, 2009, p. 84). This encourages
families to stay up to date on information regarding the school community and further
encourages them to become active members within the community. Some pressure can be taken
off of the classroom teachers when administration is also communicating with parents on a
weekly basis.
relationships between students and their guardians. Heath et al., (2015) stated that “family
involvement facilitates connectedness between students and their parents regarding school, and
enhances their interactions at home. Family involvement also improves parental mentoring
regarding educational experiences, shared goals, and student achievement” (p. 367). This
research supports the idea that student interest and engagement in learning is increased when
Fostering a positive relationship between home and school is important all throughout a
evident that communication technologies can be used to assist all families in building strong,
Barriers of ICTs
There are numerous factors that can influence the success of implementing ICTs. Barriers
that make the process of using technologies to build communication pathways from schools to
homes include, but are not limited to, the diverse backgrounds of students’ families, the
availability of and ability to access technologies, necessary skills to properly utilize technologies,
and the willingness to participate by all parties. Teachers identified multiple barriers that prevent
parents from becoming involved in “school events or in communicating with school personnel
about student progress”, including “busy home schedules, intimidation of or a lack of trust in the
school, [and] differences between the home language and the dominant language of school”
(Wassell, Fernandez-Hawrylak, & Scantlebury, 2017, p. 1241). While utilizing technology for
communication can help mitigate some issues with busy schedules, it is important to understand
and attempt to dissolve barriers that can be controlled, if or when considering the implementation
of ICTs so that the technologies are effectively used to promote positive home-school
relationships.
Diverse backgrounds. All schools are comprised of diverse students with diverse
backgrounds. Due to how vast student populations can be, and in order to ensure equitability, it
is imperative that district and school officials make every effort to be inclusive of the various
languages and socioeconomic statuses of the families they work with. In consideration of
families that do not speak English as their first language, communications from schools “must be
clear and easily accessible, and written, spoken, or translated in language that most parents,
including those with lower literacy levels, can understand” (Heath et al., 2015, p. 364). Families
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Technology and Parental Involvement Literature Review
who come from homes that do not have technology readily available may not be able to access
online communications. Patrikakou (2016) suggested that schools and districts should consider
offering programs for lending technological devices to families so that they can access online
Necessary knowledge and skills. Not only is it important to make the necessary
technology hardware available and accessible to all families, it is also important to ensure that
the specific ICTs that are chosen are user-friendly so that all families feel welcomed to
participate. Using technology tools “will require varying levels of technological sophistication”
and “unfortunately, there are gaps in access to and use of various forms of technology” (Becker,
2007, p. 68). During the beginning stages of implementing ICTs at a school, administrators
should consider providing workshops to both teachers and parents. Teachers and parents learning
together for the benefit of students is a clear display of conjoined confidence and commitment.
These differentiated learning opportunities/workshops will also help ensure that all members
involved in the educational process will have the necessary technological skills to effectively and
relationships, all involved parties should be willing to make use of technologies and be actively
administrators, need to be invested in the endeavor to utilize ICTs. Starting from the top, districts
have to be willing to find room in their budget to provide the hardware and software that is
necessary for communicating through online platforms. They also have to be cognizant of the
social communication outlets they permit on school grounds because this has an impact on how
easily teachers and parents can regularly access online information (Heath et al., 2015).
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Technology and Parental Involvement Literature Review
Teachers play a big role in the effective use of ICTs because they are the main source of
information regarding classroom events, current curricular topics being covered, assignments,
and student progress. Increasing teacher buy-in is necessary considering “the effectiveness of a
school database increases as more teachers enter student data on a daily basis and instantly
connect with colleagues, students, and their parents” (Blau & Hameiri, 2017, p. 1236). Teachers
must be willing to not only provide regularly-updated information, but to also receive feedback
from parents. When first implementing ICTs, one-way communication methods may be an
effective starting point. Most school websites and learning platforms are “generally already ‘top-
down’ and one way with little room for parent input or negotiation with school leaders or
teachers” (Selwyn et al., 2011, p. 322). Becker (2007) further supported this finding by stating
that “the hallmark of school and district websites remains the ability for educators to post, and
parents to retrieve important information” (p. 64). However, it would be much more fruitful to
eventually adopt more two-way interactive technology tools to provide a more engaging and
Heath et al. (2015) found that parents are “eager to help their children succeed in school.
However, many parents do not know what is expected of them, or how to access information and
resources they may use to help their children experience more school success” (p. 364). While
parents do have a willingness to be involved and to have more frequent communication with
teachers regarding their children’s progress, it is the school’s responsibility to clarify to parents
how they can stay involved and support students. As stated previously, this information, along
with training on how to navigate the school’s ICTs, can be shared at an informational workshop.
There are numerous studies that discuss the perceptions of both parents and schools in
regards to the ICTs that are used to involve parents in their students’ education. Kocyigit (2015)
involvement...and must be built jointly by teachers, administrators and families” (p. 153). School
systems should understand that there are different preferences for how parents, teachers and
administrators communicate. These preferences, if not taken into account, can create a
disconnect. If a disconnect is not addressed or remains unknown, parent and school perceptions
Zieger and Tan (2012) explained that “parents and teachers sometimes felt that the other
should be doing more to open the lines of communication and that they, themselves were
reaching out to the other” (p. 38). They continued to explain that “teachers strongly prefer to use
email for communication while parents prefer a phone call, newsletter, or note” (p. 38). While
this may to true in this particular research study, opening the lines of communication early will
allow both teachers and parents to have a sense of individual, prefered communication forms.
factors. Parents become engaged when the technology is easy to use and well explained.
“Findings suggest that technologies with readily accessible and interactive resources that are
flexible can help develop parental engagement. However, simpler and less resource hungry
solutions such as the use of websites and email can provide opportunities for quick wins” (Lewin
& Luckin, 2009, p. 749). These technologies allow parents to be engaged with their students’
school work, which is “linked to increased parental enjoyment of working with their child” (p.
756). According to research by Heath et al., (2015), parents want the information that they are
receiving from the school to be “clear and concise” (p. 368). This information delivered through
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Technology and Parental Involvement Literature Review
ICTs helps the parent develop a positive attitude of the school climate and the technology being
used.
Negative perceptions are developed when parents find the technology difficult to use. As
previously discussed, Heath et al.(2015) explained the importance of parents understanding what
is expected of them in the school environment. When parents understand these expectations and
how to access resources available to them, they help their children experience more success in
school. These perceptions may be intensified due to barriers such as limited knowledge of
English, limited access to technology, or negative preconceived notions of schools and school
personnel. These negative perceptions can influence parental buy-in to the use of technology that
the school is using to communicate, “...parents and teachers sometimes felt that the other should
be doing more to open the lines of communication and that they, themselves were reaching out to
the other” (Zieger, 2012, p. 38). When parents feel negatively about the available lines of
communication, they are more inclined to limit their communication. Even worse for public
school teachers, increasing parent dissatisfaction with the education system leads to parents
pulling their children out of school to educate them at home (Somekh, 2004, p. 177).
on the continued utilization and effectiveness of the technology. “ICTs and other technological
efficacy, but only if district leaders, including superintendents and school boards, have the vision
to see what is possible and the will to make the necessary structural and personnel changes”
(Heath et al., 2015, p. 389-390). Administrators “that support and model open, honest
communication and embrace parents as partners tend to have more engaged and enthusiastic
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Technology and Parental Involvement Literature Review
parents...” (p. 368). School administration has to model the use of ICTs so that teachers have an
When developing which ICT will be used in the school, administrators need to
understand that the technologies chosen may not align with the needs and preferences of the
parent. “ Moreover, because no single method is likely to be appropriate for every parent, the use
of multiple ICTs may be necessary to ensure the greatest possible efficacy”(Heath et al., 2015, p.
365). This understanding of the differences and preferences between the parent and school
“represents a key leadership and management function for educational leaders today” (p. 365).
Teachers’ abilities and beliefs influence the integration of ICT in the education system.
“In order to maximize the potential impact of technology on teaching and learning, teachers need
professional knowledge” (Shamir-Inbal & Blau, 2017, p. 171). The understanding and belief of
ICTs helps to create a positive perception throughout the school, which in turn, leads to a
Conclusion
getting parents more involved in their children’s education. When school systems make efforts to
ensure that online communications are made available to all teachers and households, technology
can improve student academic achievement, as well as the relationships between parents and
schools, and parents and their children. Using technology as a communication tool can only be
implemented successfully when all members involved in the educational process are properly
involvement when Information Communication Technologies are properly utilized. Students are
better supported at home when their parents are informed of their learning strengths and needs.
When language, knowledge, or access barriers stunt the ability to communicate this information,
schools need to establish alternative courses of action. It is imperative that parents, teachers, and
important as initiating a shared mindset. Teachers need to know that parents care, just as equally
as parents need to know that their child’s teacher is determined to provide the best possible
education for their child. Two-way feedback nurtures proactive relationships on both sides.
Initiating new and relevant opportunities for feedback can be done in many different ways.
While the teacher has most of the control over their online gradebook and/or technology page, it
is also their duty to encourage parents and students to regularly access the posted information.
Without that push and accountability factor, important information is not necessarily received by
the intended audience. Educators of all grade-levels should push their colleagues to utilize the
variety of technologies that allow for easy communication with families. Administration and
When administration is involved in the mix, there are more opportunities for information
to be effectively and efficiently shared. School-based digital newsletters, flyers, and bulletins
created by individuals others than classrooms teachers inform families of many fun and exciting
occasions. Student success in an educational setting blossoms when administrators hold their
teachers accountable for sharing learning experiences, resources, tools, and progress with
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Technology and Parental Involvement Literature Review
families. Teachers don’t feel burdened by being the only ones staying in communication with
which all parties feel comfortable and prepared to help each child learn and grow.
districts/counties need to be cognizant of barriers that could hinder the technologies from being
available, accessible, and effective. The purpose of implementing ICTs is to increase parental
involvement in students’ educational journeys. While many parents are motivated to have
ongoing communication with teachers and to provide their children with academic support, it is
necessary for schools to ensure that parents are fully aware of how to retrieve pertinent student
information and school resources. School officials may opt to implement some basic
technologies, like school/class websites, to make sure that parents are able to access information
about school events, classroom activity, and student progress. For more meaningful
collaborations between parents and teachers, the technology that schools choose to use need to
Not all families and students have the same access to technology and or technology skill
set. While this may seem like a problem that is too difficult to solve, it is important to remember
the importance of high expectations. Just as students rise to the occasion when they are held to
high expectations from their teachers, parents should be given the opportunity to do the same.
Administrators and teachers can work together to establish a productive environment in which
teachers and parents are proud to work and learn together. Professional development and
workshops are two ways to promote this proactivity. Informal communication contracts and
shared standards for communication are also ways to make communication through technology a
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Technology and Parental Involvement Literature Review
priority. The more school leaders portray the importance of using ICTs to communicate, the
more of an expectation the communication will become. However, this is not achieved overnight.
This is a school-based goal that will need to be monitored for progress, reassessed, and
The willingness to participate is imperative on all sides. Diverse schools are comprised of
diverse learners. Administrators, parents, and teachers should feel motivated and inspired to
close any and all gaps for the sake of the students and their educational well-being. The
perceptions and relative climate of all involved dictates whether or not this idealistic
implementation is effectively put into practice or glazed over as an impossibility. Nurturing the
idea that new possibilities are endless when it comes to using technology to communicate can
lead to new innovation. In order for new innovation to occur, cooperation between all involved
parties comes first (Beeman & Henderson, 2012). The perceptions of these stakeholders can
influence decisions.
When considering the parental and school perceptions of the use of Information
Communication Technologies, there are many aspects that need to be considered to have these
parties develop a positive perception of the technology. Parents need to see the positive impact
that these technologies have on their involvement with the school and how it impacts the success
of their child. School administration needs to monitor school and home information to provide a
positive perception. If the school is able to “convey to the parent that his or her involvement is
welcome and useful in supporting student learning and success” then this will “influence parents’
explicitly to parents. When parents are able to fully utilize ICTs, they are better able to network
and access relevant information. In the research study of Park and Holloway (2017), they noted
“the size of parent network was a very powerful predictor of school-wide achievement. Taken
together, these findings suggest that policies aimed at encouraging parents to become involved at
the school site are likely to boost the achievement of elementary school children” (p. 12). Small
steps transform into large steps, just as small technology implementations blossom into larger
opportunities. When parents are informed and involved through technology, effective
Schools set the tone for the implementation of ICTs. Whether the choice has been made
to create specific school-wide policies or to simply monitor teacher and parents’ communication
in varied ways, positive outlooks are vital. A clearly stated vision for use of technology to
increase parent communication sets an optimistic tone for the school community. Open and
honest communication encourages and engages parents. Teachers should be able to choose the
ways in which they communicate via technology since each teacher has an individual preference.
Knowing that parents enjoy being informed of the small things like classroom celebrations and
student behavior improvements can inform this decision as well. Digital wisdom is not just for
those that easily understand technology. Digital wisdom and the benefits and barriers of using
technology should be explored and reflected upon to ensure current practices positively impact
The focus of this literature review was to analyze the relationship between ICTs and
parental involvement. We were provided clear insight into the the realms of student success,
potential barriers when incorporating ICTs, and parent/school perceptions. One question asked:
How does parental involvement through the use of ICTs (Information Communication
Technologies) impact students’ success and/or achievement? We have clearly explored and
achievement.
When parents have access to up-to-date student information online, they are better
informed of their child’s individual strengths and needs. Parents receive individualized tools and
resources that support student learning at home, which creates a well rounded learning
environment. Proactive relationships are fostered and new friendships blossom when parents and
students spend time together outside of the school day. Community rapport is strengthened, as
well as the relationship between school employees and families. The natural consequence to
ongoing positive relationships is greater discussion about student achievement and a shared
has been established that barriers such as diverse backgrounds, teacher and parents’ necessary
communication technologies.
Teachers are limited in the information communication technologies they can access
from school. The technologies that are chosen need to be inclusive of diverse families, including
families of lower socioeconomic status and families of limited English proficiency. Inclusion can
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Technology and Parental Involvement Literature Review
be obtained when all parties desire to learn and work together. Since schools have access to
technologies that are intended to be used at home as well, they should work to provide necessary
supports and workshops. By providing these supports to parents, the access to technology gap
can be lessened.
Finally, the third question proposed was: “How do parent and school perceptions affect
the use of Information Communication Technologies?” The perceptions of parents and school
officials have an impact on the effectiveness of ICTs. Parents need to see the positive impact that
results from the use of these ICTs in order to make them effective initiatives. Teachers feel that it
is important to find out the best means of communication through technology in order to keep
parents updated and informed. Administrators that encourage and monitor home-school
involved in the educational experience. When schools and homes are seamlessly connected
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Technology and Parental Involvement Literature Review
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