RESTAURANT TABLE RESERVATION

A: Good morning, thank you for calling Vox Humana Restaurant, Rechelle Tambo speaking.
How may I help you?
G: Can I book a reservation?
A: Yes, Ma’am/Sir, may I know who is calling please?
G: I’m (name).
A: May I ask who will use the reservation Sir?
G: Please address it under my name.
A: Okay Sir. May I ask what is the date and time of your reservation?
G: On December 24, 2018. 7 o’clock in the evening.
A: Which do you prefer Sir? Smoking or non-smoking are?
G: Non-smoking area please.
A: Okay Sir, please excuse for a while to check if your reservation is available please?
G: Yes, go ahead.
A: Sorry to keep you waiting Sir. Your reservation is available.
G: Thank you.
A: May I ask what kind of occasion is it Sir?
G: It is for my parent’s golden anniversary.
A: Okay Sir, table for how many person Sir?
G: Just for 5 persons please.
A: Okay Sir, may I ask which do you prefer Sir? Private room or not?
G: Private room please.
A: Okay Sir. Is there anything else you might want to add?
G: Yes, I want a table nearest to the door and window and can you please provide me one
wheelchair?
A: Yes, Sir. Is that all Sir?
G: Yes, that’s all.
A: May I repeat your reservation Sir?
G: Yes.
A: In the name of (name), your reservation is on December 24, 2018. 7 o’clock in the
evening. Good for 5 persons at a non-smoking and private area. A table nearest to the door
and window and one wheelchair. Am I correct Sir?
G: Yes.
A: Thank you for calling Vox Humana Restaurant. Again I’m Rechelle Tambo, and we look
forward seeing you then. Have a great day.
 ROOM SERVICE PROCEDURE
Scene 1: (order)
A: Good morning, thank you for calling Room Service Department, I’m Rechelle Tambo
your Room service attendant. How may I help you?
G: Can I order for my breakfast?
A: Yes, Ma’am/Sir, may I know who is in the line and your room number?
G: I’m (name), from room number 200.
A: Okay Sir, I guess you have scanned our menu card, our available breakfast for today is
American, Continental ang Filipino breakfast.
G: What includes on your Continental breakfast?
A: Our Continental breakfast is consisting of Danish bread or muffin, marmalade or butter
spread, omelet egg, fresh fruits and beverages like chocolate coffee or juice.
G: I would like to order a set of continental breakfast please.
A: Okay Sir, how many person Sir?
G: For 1 only please.
A: Okay Sir, for your bread Sir, which do you prefer, muffin or Danish bread?
G: Danish bread please.
A: How about its spread sir, is it marmalade or butter?
G: Marmalade please.
A: Okay Sir. For your fruit Sir, we have mango, apple, papaya, and pineapple, which do you
prefer Sir?
G: 1 apple ang pineapple please.
A: Okay Sir. How about your beverage Sir? Is it chocolate coffee or juice?
G: Chocolate coffee please.
A: Okay Sir, would there be anything else you might want to add?

G: Nothing that’s all.

A: Okay Sir. May I ask what would be the best time to deliver your orders?
G: Today at exactly 8:30.
A: May I repeat your orders Sir?
G: Yes.
A: You have ordered a set of continental breakfast composes of Danish bread with
marmalade spread, omelet egg, one apple and pineapple for your fruit, and a chocolate
coffee that is good for 1 person. To be deliver today at exactly 8:30 at room number 200.
Is that correct Sir?
G: Yes, that’s correct.
A: Okay Sir. Your total bill is 670 pesos. May I ask how would you settle your bill if it is Cash
or room charge?
-If cash, how much you wish to pay for Sir?
G: Please charge it to my Room service account.
A: Okay Sir. Then I’ll just send my co-attendant to your room to bring the order slip for your
signature, thank you.
G: Thank you.
A: Thank you for calling Room Service Department, again, I’m Rechelle Tambo your Room
service attendant. I’ll just send my co-attendant to your room to deliver your orders. Have a
nice day ahead.

Delivering the food:

A: (knock 3 times) Room service.
G: The door is open, please come in.
A: Good morning Sir, here is your breakfast.
G: Thank you.
A: Where do you want me to set up your breakfast Sir? Do you want me to set-up on the
table or leave it on the trolley?
G: Please set-up on the table.
A: (set-up on the trolley, offer the table once you’ve done).
- Are you ready to eat Sir? Here is your Danish bread with marmalade spread, omelet
egg, an apple and pineapple, and here is your chocolate coffee.
G: Thank you
A: Excuse me Sir, is there anything else I can do for you? Do you want me to open the
window, to brighten your room?
G: Yes please.
A: Excuse me Sir, here is your bill.
G: How much again?
A: Your total bill is 670 pesos Sir.
G: Please Charge it to my room service account.
A: Yes Sir, please sign it here.
G: (sign)
A: Excuse me Sir, when do you want me to come to clear the soiled plates?
G: Please come back at 10:00.
A: Okay Sir. You are free to call for an additional order or service. Enjoy your breakfast Sir.
G: Thank you.
A: Thank you Sir, can I now leave?
G: Yes
A: Excuse me.

Scene 2: (bussing out)

A: (knock 3 times) Room service.
G: The door is open.
A: Good morning Sir, may I come in.
G: Yes
A: How is the food Sir? Did you enjoy your breakfast?
G: It is delicious, I enjoyed eating.
A: Thank you Sir. Can I now clear the soiled plates?
G: Yes of course.
A: Thank you Sir. Hope to see you again. Can I leave now?
G: Yes
A: Thank you Sir. have a nice day.
 SEQUENCE OF FOOD SERVICE
Welcoming the guest:
A: Good morning ma’am/sir! Welcome to Vox Humana Restaurant. I’m Rechelle Tambo,
your food attendant for today. Do you have any table reservation ma’am/sir?
G: No, I don’t have.
A: Okay ma’am/sir. Table for how many person ma’am/sir?
G: A table for 2 please.
A: Which do you prefer ma’am/sir, smoking or non-smoking area?
G: In a non-smoking please.
A: Okay ma’am/sir, can I suggest a table for you?
G: Yes, please.
A: This way ma’am/sir.
Seating the guest
A: Would this table will be alright for your ma’am/sir?
G: Yes
Unfolding the napkin and place on the guest’s lop
A: Excuse me ma’am/sir, may I unfold the napkin for you
G: Yes, please
A: Excuse me ma’am/sir can I place the napkin on you lap?
G: Yes, please
Serving the water
A: Excuse me ma’am/sir here is your water.
G: Thank you
Offering the water
A: Excuse me ma’am/sir, here is your bread.
G: Thank you
Presenting the menu book
A: Excuse me ma’am/sir, may I present to you our menu book for your food selection?
G: Yes
Taking order
A: Excuse me ma’am/sir, can I take your order now?
G: Yes, for my appetizer, I would like to have salami with miniature chocolate canape
A: How about your soup ma’am/sir?
G: I would like to order creamy potato soup
A: How about for your salad ma’am/sir?
G: I would like to have a Fruit Salad.
A: How about your main course ma’am/sir?
G: I would like to order an escalope of veal and rice
A: How about your dessert ma’am/sir?
G: I would like to order a black dot cake on a left diplomat pudding
A: How about your beverage ma’am?
G:
A: Yes, ma’am/sir. We offer our best seller, the sweet red wine with smooth vodka, lime fresh
juice, made from France in 1997 with 0.1% alcohol. Would you like some ma’am/sir?
G: Yes, please.
A: Excuse me ma’am/sir, can I repeat your orders?
G: Yes, go ahead.
A: For your appetizer, you’ve ordered crispy lobster wonton. For your soup, you’ve ordered
creamy tomato soup. For your salad, Caesar salad. For your main course, rare steak and rice with
potato puree. For your dessert, black and white fondant. And for your beverage, sweet red wine. Is
that correct ma’am/sir?
A: Yes, it is.
Rectifying the table setting
A: Excuse me ma’am/sir, can I remove the unnecessary appointment?
G: Yes, Sure.
Delivering or serving the food
A: Excuse me ma’am, here is your crispy lobster wonton.
G: Thank you.
A: Excuse me ma’am/sir, can I remove the soiled dishes?
G: Yes, please.
A: Excuse me ma’am/sir here is your creamy tomato soup.
G: Thank you.
A: Excuse me ma’am/sir, here is your Caesar salad.
G: Thank you.
A: Excuse me ma’am/sir, can I remove the soiled plate?
G: Yes, please.
A: Excuse me ma’am/sir, here is your sweet red wine with smooth vodka, lime fresh juice
made from France in 1997 with 0.1% alcohol. Would you like me to open the wine for you
ma’am/sir?
G: Yes, please.
A: The cork’s crew and the mouth of the bottle are clear, would you like me to serve your
evaluating pour ma’am/sir?
G: Yes, please.
A: How do you find the wine ma’am/sir?
G: It is good.
A: Excuse me ma’am/sir, would you like me to serve your service pour?
G: Yes, please.
A: Excuse me ma’am/sir, here is your rare steak and rice with potato puree.
G: Thank you.
A: Excuse me ma’am/sir, can I clear the table?
G: Yes, please.
A: Excuse me ma’am/sir, here is your black and white fondant that is melted with chocolate
and serve with mocha ice cream.
G: Thank you.
Clearing the table
A: Excuse me ma’am/sir, are you done? Shall I present the bill?
G: Yes, please. How much?
A: Your total bill is 6,575 pesos. How would you like to settle your bill ma’am/sir, in cash or
in credit card?
G: In cash, here.
A: I receive 7,000 pesos. Please wait for your change ma’am/sir.
G: Okay.
A: Excuse me ma’am/sir, here is your change.
G: Thank you.
Biding the guest good bye
A: Excuse me ma’am/sir, do you want me to accompany to the door?
G: Yes.
A : Excuse me ma’am/sir, what can you say about our foods and my service?
G: Your foods are delicious and your service is good. I am satisfied on it.
A: Thank you ma’am/sir for your compliment. And thank you ma’am/sir for dinning with us,
hope to see you again. Again, this is Rechelle Tambo, your food attendant. Have a nice day ahead!
G: Thank you!