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    Welcoming and Greeting The Guest

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    renato
    The document outlines the standard procedures a server follows when greeting and serving guests at a restaurant. It details the steps taken from welcoming guests at the door, seating them, taking their order, serving their food and drinks, handling payment, and bidding them farewell. The server's interactions are respectful and aim to ensure guests have a pleasant dining experience from beginning to end.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Welcoming and Greeting The Guest

    Uploaded by

    renato
    2K views3 pages
    The document outlines the standard procedures a server follows when greeting and serving guests at a restaurant. It details the steps taken from welcoming guests at the door, seating them, taking their order, serving their food and drinks, handling payment, and bidding them farewell. The server's interactions are respectful and aim to ensure guests have a pleasant dining experience from beginning to end.

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    Welcoming-and-Greeting-the-Guest-FBS-by-Nato

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    The document outlines the standard procedures a server follows when greeting and serving guests at a restaurant. It details the steps taken from welcoming guests at the door, seating them, taking their order, serving their food and drinks, handling payment, and bidding them farewell. The server's interactions are respectful and aim to ensure guests have a pleasant dining experience from beginning to end.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    2K views3 pages

    Welcoming and Greeting The Guest

    Uploaded by

    renato
    The document outlines the standard procedures a server follows when greeting and serving guests at a restaurant. It details the steps taken from welcoming guests at the door, seating them, taking their order, serving their food and drinks, handling payment, and bidding them farewell. The server's interactions are respectful and aim to ensure guests have a pleasant dining experience from beginning to end.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Welcoming and Greeting the Guest

     With Reservation
    Server: Good afternoon, Sir/Ma’am. Welcome to El Ciudad de Madrid Restaurant. May I ask if you have
    any reservation?
    Guest: Yes, I have.
    Server: May I get your name please?
    Guest: (state your name) check on the reservations list.
    Server: We have prepared a nice table for you Sir/Ma’am.
     Without Reservation
    Server: Good afternoon, Sir/Ma’am. Welcome to El Ciudad de Madrid Restaurant. May I ask if you have
    any reservation?
    Guest: I don’t have.
    Server: Let me check sir, if there is available table for you. Table for how many Sir/Ma’am?
    Guest: For one.
     When There is Available Table
    Server: We are happy that there is available table for you.
     When There is No Available Table
    Server: We are sorry to inform you that there is no available table right now. May we ask you would be
    willing to wait? We’ll get attention when there will be available table for you.
     Assist Guest to their Tables
    Server: This way Sir/Ma’am.
    Server: Is this table alright to you Sir/Ma’am?
    Guest: Yes. Thank you!
     Seat the Guest
    Server: Please have a seat, Sir/Ma’am.
     Unfolding the Table Napkin
    Server: Excuse me Sir/Ma’am, may I unfold the table napkin for you? (right side of the guest)
    Guest: Sure.

     Serving Water
    Server: Would you like to have a glass of water, Sir/Ma’am?
    Guest: Yes Please!
    Server: Excuse me Sir/Ma’am. (pour water ¾ full on the right side of the guest)

     Presenting the Menu


    Server: Excuse me Sir/Ma’am. Here is our menu for your selection.
     Order Taking
    Server: Excuse me Sir/Ma’am, may I take your order? (left side of the guest)
    Guest: May I have ___________________for my appetizer, and _________________ for my soup.
    _____________ for salad and________ for my main course. _______________ for my dessert.
    Server: Our _________________ is usually cook for 20 minutes, are you willing to wait Sir/Ma’am?
    Guest: Yes, it’s ok.
    Server: Is there anything else you want to add Sir/Ma’am?
    Guest: None.
    Server: May I repeat your order Sir/Ma’am? You ordered _______________ for your appetizer and
    ___________________ for your soup, ________________ for your salad, and ______________ for your
    main course, and ___________for dessert. Is that correct?
    Guest: Yes. Thank you.
     Upselling/ Suggestive Selling
    Server: Would you like to try our _________ to compliment to your dish?
    Guest: Yes sure. I’d like to have that.
    Server: Would be that all?
    Guest: Yes.
    Server: Would you like to serve your wine after the main course?
    Guest: Yes. I’ll give you a signal.
    Server: Okay Sir/Ma’am. Would you like to have serve your bread now?
    Guest: Sure.
    Server: Excuse me Sir/Ma’am. I’ll be back to serve your bread.
     Serving the Bread
    Server: Excuse me Sir/Ma’am, here is your bread. (serve on left side of guest)
    Guest: Thank you.
    Server: Do you need anything else Sir/Ma’am?
    Guest: No, I’m alright.
    Server: I’ll be back to get your order.
     Complete Table Set-Up
     Serving Appetizer
    Server: Excuse me Sir/Ma’am, here is your ______________ for appetizer. Enjoy your meal Sir/Ma’am.
    (serve on left side)
    Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
    Guest: Yes please.
    Clear food (scrape, segregate, and stack)
     Serving Soup
    Server: Excuse me Sir/Ma’am, here is your ______________ for soup. Enjoy your meal Sir/Ma’am. (serve
    on left side)
    Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
    Guest: Yes please.
    Clear food (scrape, segregate, and stack)
     Serving Salad
    Server: Excuse me Sir/Ma’am, here is your ______________ for appetizer. Enjoy your meal Sir/Ma’am.
    (serve on left side)
    Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
    Guest: Yes please.
    Clear food (scrape, segregate, and stack)
     Serving Main Course
    Server: Excuse me Sir/Ma’am, here is your ______________ for main course. Enjoy your meal Sir/Ma’am.
    (serve on left side)
    Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
    Guest: Yes please.
    Clear food (scrape, segregate, and stack)
     Presenting Wine
    Server: Excuse me Sir/Ma’am, I’m your wine somelier for today, may I present to you your order of
    __________________with a very good vintage year of__________, with a (number of alcohol per volume).
    It has (number in mL) with a very good fragrant of_________ in (country made). Should I open it
    Sir/Ma’am?
    Guest: Yes please.
    (open the wine)
    Server: Here is your cork for your confirmation. Would you like to try it now?
    Guest: Yes.
    (Serve the wine)
    (See, Smell, Swirl, Sip and Summarize)
    Server: Enjoy your meal Sir/Ma’am. Please all me if you need any assistance.
     Crumbling Table
    Server: May I clear your soiled dish Sir/Ma’am?
    Guest: Yes please.
    (Buss out show plate, bread and butter plate, condiments, after main course is eaten.)
     Pulling Down The Dessert Utensils
     Serving of Dessert
    Server: Excuse me Sir/Ma’am, here is your ______________ for dessert. Enjoy your meal Sir/Ma’am.
    (serve on left side)
    Server: Excuse me Sir/Ma’am. May I clear your soiled dish?
    Guest: Yes please.
     Billing/ Guest Payment
     Bidding Goodbye
    (wait for the hand signal of the guest)
    Server: Excuse me Sir/Ma’am here is your bill (step backward)
    Server: How would you like to pay your bill? Is it a cash or credit card?
    Guest: Cash/Credit Card
    Server: I receive (number of bill). I’ll be back for your change.
    Server: Here is your change Sir/Ma’am.
    Server: Thank you for coming El Ciudad de Madrid Restaurant, Sir/Ma’am. Hope you enjoy your staying
    with us. We look forward for your next visit and have a nice day.

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