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    What Have I Learned From The Experienced

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    Angel Dela Cruz Co
    The document summarizes the author's experiences during their on-the-job training (OJT) at Resourcing Global. Some of the key responsibilities and skills learned included recruiting, applicant screening, filing employee documents, encoding resumes into a database, and assisting customers. The most memorable part was call center training where they learned skills like handling calls, gaining confidence, and practicing scripts. The author recommends expanding trainee tasks and giving individual assignments to help growth. Their advice for future interns is to take all tasks seriously, be strategic, show dedication like an employee to make a good impression.

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    What Have I Learned From The Experienced

    Uploaded by

    Angel Dela Cruz Co
    83 views3 pages
    The document summarizes the author's experiences during their on-the-job training (OJT) at Resourcing Global. Some of the key responsibilities and skills learned included recruiting, applicant screening, filing employee documents, encoding resumes into a database, and assisting customers. The most memorable part was call center training where they learned skills like handling calls, gaining confidence, and practicing scripts. The author recommends expanding trainee tasks and giving individual assignments to help growth. Their advice for future interns is to take all tasks seriously, be strategic, show dedication like an employee to make a good impression.

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    The document summarizes the author's experiences during their on-the-job training (OJT) at Resourcing Global. Some of the key responsibilities and skills learned included recruiting, applicant screening, filing employee documents, encoding resumes into a database, and assisting customers. The most memorable part was call center training where they learned skills like handling calls, gaining confidence, and practicing scripts. The author recommends expanding trainee tasks and giving individual assignments to help growth. Their advice for future interns is to take all tasks seriously, be strategic, show dedication like an employee to make a good impression.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    83 views3 pages

    What Have I Learned From The Experienced

    Uploaded by

    Angel Dela Cruz Co
    The document summarizes the author's experiences during their on-the-job training (OJT) at Resourcing Global. Some of the key responsibilities and skills learned included recruiting, applicant screening, filing employee documents, encoding resumes into a database, and assisting customers. The most memorable part was call center training where they learned skills like handling calls, gaining confidence, and practicing scripts. The author recommends expanding trainee tasks and giving individual assignments to help growth. Their advice for future interns is to take all tasks seriously, be strategic, show dedication like an employee to make a good impression.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    1. What have I learned from the experienced (technical)?

    Resourcing Global is the company where I spent my OJT.


    It helped me to enhance my skills, knowledge and explore
    other fields of working. I was assigned at the Recruitment
    Department of the company. My department handles all things
    when it comes to recruiting such as: filing of the
    employee’s papers/requirements, encoding, tracking of pre-
    employed agents, hiring agents, train agents, giving exams,
    interview applicants, background investigation of
    applicants and etc. It definitely fits my course especially
    I am a Business Administration Student major in Human
    Resource.
    I have learned the whole process of recruiting an
    employee as I was assigned to different tasks. First, If
    there is an applicant I have to get first his/her resume
    and ask him/her to fill up the log book. Then I will lend
    two kinds of examinations for the applicant which are the
    grammar test and the english proficiency test. After they
    take the test, I will o ahead and check their papers and
    after that I will call the HR Director to conduct the
    initial interview. I learned how to interact with different
    applicants as well as how to assist them.
    I also learned how to file the employees’
    requirements and papers, both active and inactive. The
    paper includes different requirements like BIR, Contracts
    and etc.
    Encoding applicants resume to the company’s database
    and updating them from time to time was also given to me.
    It is encoded on the database so that if ever there will be
    a vacant position that a certain applicant is qualified,
    then the management can easily sort and contact them.
    We also experienced to sort and differentiate the
    applicants resume according to their degrees.
    I was even assigned to the front desk area where I
    used to assist people inquiries and questions.
    I was also able to experience how to assist people on
    a Job Fair because during the Palayan City Foundation they
    conduct a job fair at PCBH (Palayan City Business Hub).
    We were also trained and enrolled to a call canter
    training which is part of the OJT, we were taught how to
    handle calls properly since we are enrolled to a subject
    called BPO. Overall, my On the Job Training at Resourcing
    Global in PCBH is very helpful and unforgettable.

    2. My experience with the people around me.

    In the place where I was trained, I experienced how to


    mingle with the people around me. One of our trainers told
    us not to be shy. She said that we have to learn how to
    smile everyday so we can produce good vibes. She also said
    that we have to learn how to be more humble and
    approachable with those people around us in that way we can
    develop self confidence. People working in Resourcing
    Global are very approachable and open about how they can
    help us to grow. They are very positive people that made my
    OJT memorable and happy.

    3. The most memorable event during the practicum?

    There are many things that happened during my OJT but


    the most memorable one for me is when we enter the call
    center training at Palayan city Institute of Technology. It
    is my favorite one because we were taught how to handle
    different calls in a call center. I also learn how to gain
    more self confidence because we have many impromptu
    experiences there. I enjoyed when we were asked to record
    our voices for a sample as an agent. We also experienced
    to handle the script of an agent and memorize some of the
    rebuttals like a real agent. We also experienced different
    activities that help to enhance our talents. Our instructor
    at PCIT (Palayan City Institute of Technology) is very
    friendly and intelligent enough to equip us with much
    knowledge about call center. Our fluency in English is
    being enhanced as well since we are not allowed to talk in
    tagalog during the training. Most of all everybody became
    friends after the training.
    4. What can I recommend for the improvement of the practicum
    program?

    I would recommend that they should try to train their


    trainee in many ways by giving them a task that would help
    to expand their knowledge, learning and ideas in many
    fields of working. I will also recommend that they should
    also try to give them an individual task where they can
    practice to stand alone and do the task by themselves. A
    weekly report about what they learn is a must as well since
    this is where they can see if the trainee is learning or
    not. Try also to talk with them about their suggestions
    that might help the company for better.

    5. My advice to those who will take their practicum in the


    near future

    For those who will take their practicum in the near


    future, my advice is that you have to be serious in every
    tasks assigned to you. Since this is a chance for you to see
    yourself about what are the things you can do better or to
    exceed more and what are your weaknesses to make it your
    strength. This will really help you to develop your skills and
    knowledge that you’ve been learning for how many years in
    school. You need to be more strategic when it comes to work,
    for you to do the tasks faster and properly done. Show them
    that you are not just only a trainee but you are just like an
    employee that taking his/her job well done and make them proud
    of you. Self discipline is one thing that a trainee needs to
    improve especially when it comes to time management because it
    is very important in any job. In result, the company might
    absorb you in the future if you have a good performance.

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