MSH China Brochure - 20190304
MSH China Brochure - 20190304
MSH China Brochure - 20190304
Wherever. Whenever.
Our Vision:
Aspiring to serve with passion, respect and professional-
ism in health insurance solutions.
Shanghai
上海
迪拜 Dubai
2002
1st international health insurance
service center in China
2004
1st local medical case
management practice in China
2005
1st international health
Reliability insurance policy approved
by the CIRC in China
2011
1st international health insurance
2016 & 2017 China Top 10 Health Benets Provider by HREC 2014
Exceed 1,000 corporate &
Health Insurance Service Brand of the Year 2017 & Health Management
international school clients in China
Brand of the Year 2016 by Healthy Living Magazine
1
International Health Insurance
Comprehensive Coverage
Cover all necessary and reasonable medical expenses, and much more extensive than social medical insurance
Sum assured can be as high as RMB 16 million
Reimbursement for outpatient, inpatient, maternity, emergency assistance and evacuation expenses,
as well as dental, vision and wellness
High Flexibility
For large groups, we can tailor solutions to meet your specific needs
For individuals and families, we provide multiple options catering to different needs
2 Term Life Insurance
Pay designated beneficiaries a lump sum benefit for loss of life
due to sickness and accidents
3
High sum assured, can be as high as 6 times of annual salary
AD&D Insurance
Pay designated beneficiaries a lump sum benefit according to
Accidental Death and Dismemberment Schedule for loss of
life or dismemberment due to accidents
4
High sum assured
5
hardships from disability, sickness and accidents
Health Management
Flexible health management solution tailored to your needs and
customized to suit individuals’ or corporations’ budgets and health plans
Local and overseas health check arrangement, health record
Management, medical consultations, health management planning
6
and thorough follow-through services
One-stop specialists’ referral, express access to consultations and
hospitalization as well as dedicated accompanying services.
Critical Illness
Overseas Treatment Plan
Cover treatments of cancers and 5 major diseases
Cover medical fees incurred by the insured in countries outside
the Greater China region and travel as well as accommodation
expenses of the insured and one accompanying person
Provide and arrange for second medical opinion and the entire
process of overseas treatment
› Customer Services
Multiple Service Platform
Insurance
Service
Wechat
Direct Billing Network
Medical
Service
Hospital
Representatives Overseas Medical
& Medical Escort Treatment
Dedicated Account Manager who knows your situation and needs best
24 /7/365 Call Center is always available
Members’ calls are always answered by people, never by machines
Provide medical escort services if member requires major medical treatment
Case Sharing Fully Dedicated to Taking Care of Your Loved Ones
MSH CHINA received a call from a female client, private environment for her to complete the urine
who had high fever, experiencing abdominal pain, test.
and was extremely weak. She was alone at home
while husband was on business trip. The client was diagnosed with Acute Gastroenteri-
tis which requires hospitalization up to 2 or 3 days
MSH CHINA immediately arranged for an ambu- for further medical treatment. In order to provide
lance to transfer her to a nearby hospital. Service & her a better medical environment and with doctor’s
Medical staff were there at the hospital to offer approval, we transferred the client to another
further assistance. hospital’s VIP department and stayed with her till
her husband arrived. Her husband was very
Upon our arrival at the hospital, the client was on IV touched that we had accompanied his wife until he
drop and we were informed by the ER doctor that arrived.
the client was in stable condition. Although her
condition is under control, she was too weak to go After successful treatment, the client fully recov-
to the bathroom to produce urine sample. MSH ered and was discharged.
staff brought in hospital screens, placed blankets
around her bed to create a temporary, safe, and
“
They are unreservedly the two best, most professional and truly caring customer service representa-
tives I have ever met, in any country and in any industry. ——Client
I was on a business trip, they saved my wife’s life and took great care of her. I cannot imagine what
would happen without the two of them. ——Client’s husband
Case Sharing Medical Resources Integration and
Comprehensive Support
In Yunnan Province, a sixty-year-old client suffered the treatment plan were available in the local
from respiratory failure and was immediately sent hospital. But our medical team in Beijing was able
to the intensive care unit of the small city’s local to provide the other four medications. Getting the
hospital. Due to the lack of medical resources, his medications to the patient in Puer was challenging
family immediately contacted MSH CHINA for and required multiple trips and different modes of
evacuation to Beijing, where he lived and worked. transport to the Beijing hospital.
Once we received the call through the 24-hour The new medications controlled the client’s
hotline at our Shanghai headquarters, our team condition effectively, and he was cleared for the air
contacted the client’s doctor and the emergency evacuation nine days later. The patient was
assistance company. After consulting the client’s evacuated by the emergency assistance company
doctor and with our doctors’ professional medical with the support of their professional ICU team.
opinions, we realized that the client should Within three hours, he arrived safely in Beijing and
continue his treatment at the local hospital in Puer. was taken by ambulance to the hospital. Our
Our case management team kept in touch with the customer service staff was waiting at the hospital
client’s family and his doctor to closely monitor the to expedite his transfer to the ICU.
patient’s condition.
After eighteen days of treatment, the client was
Unfortunately, only two of the six medications in discharged from hospital.
“
I had never imagined that an insurance service company would do that much for a client. ——Client’s Company
HR
Although I don’t believe in God, meeting your team was God’s best gift to me. ——Client’s Family
Case Management
It’s a client-oriented service that integrates multiple resources. The warm but rationale attitude
along with the willingness to try anything to help clients receive the most suitable treatment and
gain respect for life.
Starting from hospital pre-authorization, we provide case management services once they are
admitted to provide care and support, including medical consultation, evaluation, treatment plan
draw up, anxiety and worries relief, follow-up consultation, etc. The medical specialists will make
arrangements for the entire process to provide clients with complete and continued services.
Medical Network
The most in-depth local The extensive global pro-
network in Greater China vider network
He worked for an international school. Two years China. With a comprehensive healthcare network,
ago, he began to have pain in his back, neck, and MSH arranged for distribution of the medicine to
other parts of his body. The pain became more and him in Hong Kong.
more severe, till he was unable to move and live a
Due to allergies, he reacted with itchy symptoms
normal life. Initially, he was diagnosed with
after taking the medicine. MSH continued to help
ankylosing spondylitis (AS). He received continual
find the right medical expert in Beijing and Shang-
treatment but his symptoms getting worse.
hai. Finally, MSH came to know of a Director in one
After receiving his medical reports, MSH’s medical of the best Traditional Chinese Medicine hospital in
team arranged for a consultation with Shanghai’s Beijing who had cured many patients suffering
top Rheumatology experts. However, treatment similar illness. After consultation and the first week
still proved to be ineffective. of taking the prescribed medicine, the medicine
took effect. MSH helped him set appointments and
During his business trip to the United States, MSH even accompanied him to hospital every month, he
immediately contacted Mayo Clinic, hoping that he gradually reduced dosage of painkillers. After 8
could get treatment at this world class hospital. months of treatment, his health was restored.
With only one flight a day to this small town that
Mayo Clinic is located, MSH took into consideration After witnessing this experience for more than two
and booked a local hotel for him, and made years, facing days without answers, confusion,
arrangement to ensure that the treatment process frustration, and seeking for answers… but continue
would not interfere with his work schedule. MSH to take courage! MSH salutes those with courage,
coordinated with a series of multiple e-mails and and will stand by their side!
night phone calls, all the way till he successfully
completed treatment at Mayo Clinic. However, the
medicine prescribed by Mayo Clinic was not sold in
“
We worked with MSH for over 15 years. The quantity of MSH Clients in our hospital is always the top
3. MSH also dispatched on-site representative to assist us and the customers, for increasing service
quality and customer satisfaction. We have made workflow better every day and establish impecca-
ble direct billing service for clients. —— Hua Shan Hospital
We have been working together for many years. MSH CHINA has referred numerous patients to us,
focused on maintaining a long-term partnership with our international department whilst striving
always to improve services and working hand in hand to provide efficient and quality services to the
patients. ——Peking Union Medical College Hospital
UFH has over 10 years of history in cooperation with MSH CHINA. Together, we have grown to bring
excellent quality services to our patients and we look forward to many years of cooperation. ——
United Family Hospital
MSH CHINA is an insurance service company of superior quality. It always places the client at the
forefront and always wholeheartedly serving the client’s needs. Thanks to their professionalism,
uniqueness and wholehearted service, we hope to further achieve greater heights in future collabo-
“
ration between ParkwayHealth and MSH CHINA. ——Parkway
› Appendix I - Global Medical Provider Network
We have extensive provider networks in more than 150 countries worldwide
Finland
Iceland Sweden
Norway
Russia
Canada
U.K. Poland
Germany Ukraine
France Kazakhstan
Italy Japan
U.S.A. Spain
Turkey Iran
Iraq China Korea
Algeria Egypt Pakistan
Mexico Libya Saudi Arabia India
Mauritania Mali Sudan Thailand
Venezuela Chad
Ethiopia
Colombia Nigeria
Congo Kenya
Indonesia Papua New Guinea
Peru Brazil Tanzania
Angola
Bolivia
Namibia Madagascar Australia
Chile Botswana
Argentina South Africa
Africa Asia Europe
around 50 countries over 30 countries over 40 countries
Algeria Mali Azerbaijan Singapore Albania Poland
Angola Mauritania Bahrain Tajikistan Andorra Portugal
Benin Morocco Bangladesh Thailand Armenia Romania
Botswana Mozambique Brunei Turkmenistan Austria Russia
Burkina Faso Namibia Cambodia United Arab Belarus Serbia
Burundi Niger China Emirates Belgium Switzerland
Cameroon Nigeria India Vietnam Bosnia and Turkey
Central African Rwanda Indonesia Yemen Herzegovina Ukraine
Republic Senegal Iran Croatia United
Chad Sierra Leone Iraq Cyprus Kingdom
Congo Somalia Israel Czech Republic Uzbekistan
Republic of Congo South Africa Jordan Denmark Slovenia
Djibouti Sudan Kazakhstan Finland Spain
Egypt Swaziland Korea France Sweden
Equatorial Guinea Tanzania Kuwait Georgia Hungary
Ethiopia Togo Lebanon Germany Iceland
Gabon Tunisia Malaysia Greece Italy
Gambia Uganda Oman Hungary Slovakia
Ghana Zambia Pakistan Latvia
Guinea-Bissau Zimbabwe Philippines Lithuania
Ivory Coast Qatar Luxembourg
Kenya Saudi Arabia Macedonia
Liberia Montenegro
Libya Netherlands
Madagascar Norway
Malawi
Harbin
Urumqi Changchun
Shengyang
Beijing
Tianjin
Langfang Dalian
Penglai
Shijiazhuang Dongying Yantai
Ji'nan Qingdao
linyi Nanjing、Suzhou、
Lanzhou Luoyang Zhangjiagang、Yangzhou、
Zhengzhou
xi'an Changzhou、Nantong、
Shanghai Jiangyin、Kunshan、Wuxi
Wuhu Jiaxing
Wuhan
Chengdu Hangzhou
Chongqing Ningbo
Nanchang Taibei、Taoyuan、
Fuzhou
Changsha Wenzhou Zhanghua、Jiayi、
Xiamen Gaoxiong、Taizhong
Huizhou
Kunming Nanning Guangzhou、Shenzhen、
Hongkong Dongguan、Zhuhai、Huizhou、
Macau
Foshan
Haikou
Sanya
Nanjing Drum Tower Hospital, The Aaffiliated Global Care Medical Centre
Hospital of Nanjing University Medical School Shenzhen AMCARE Women's & Children's Hospital Urumuqi
Nanjing Qinhuai Junhetang Clinic Shenzhen Can Am International Medical Center
Nanjing Jianye Junhetang Clinic Shenzhen Yunshan Clinic First Affiliated Hospital of Xinjiang Medical
Nanjing BenQ Hospital, International Medical Center Shenzhen Nanshan Hospital Special Health-Care University
Jiangsu Province People's Hospital Center Xinjiang Jiayin International Clinic
Nanjing First Hospital International High-end Long Gang District Central Hospital Of Shen Zhen
Shenzhen Wellem-Coastal City Clinic
Medical Center
Global Doctor-Nanjing Jianye Clinic Shenzhen Far-East Women & Children Hospital Wuhan
Nanjing United Family Clinic Shenzhen HOME Women's and Children's Hospital
TCM hospital of Hubei Province-VIP
Guze Clinic Chiho Medical Centre
Zhongnan Hospital of Wuhan University,VIP
Global Doctor Nanjing Xianlin Clinic Distinct HealthCare Shekou Medical Center
Department for Cadres
Ningjing Yaho Dental Clinic Distinct HealthCare Exhibition Center Clinic
Tongji Hospital Tongji Medical College of Huazhong
Dental Doctor Distinct HealthCare Coastal City medical Center
University of Science & Technology, Department of
Nanjing Dan De Dental-Zifeng Clinic The Second People's Hospital of Shenzhen,VIP
Health Care for Cadres
Nanjing Ke-Ya dental Clinic Center
General Hospital of Guangzhou Military Area in
Health 100(2) Shenzhen VISTA-SK International Medical Center
Wuhan Health Center
IKang Branch(2) The University of Hongkong - Shenzhen Hosptial
Renmin Hospital of Wuhan University/Hubei
International Medical Center
General Hospital
Shenzhen Z'an Feicuimingzhu TCM Clinic
Nanning ShenZhen Z’an TCM Clinic
International Outpatient dept ,Union hospital,
Tongji medical college of Huazhong university of
Wellem -Shenzhen Baoan Clinic
The People's Hospital of Guangxi Zhuang Science&Technology
Wellem -Shenzhen Shekou Clinic
Autonomous Region - Mulytidisciplinary Wuhan The Third hospital
Best Unimed Clinic of Shenzhen
Department Wuhan Aier Eye Hospital-VIP Medical Service Center
Shenzhen Hospital of Southern Medical University--
Health 100(1) Pleiades ENT Hospital
Experts Clinics
Wuhan Ya Lan Hospital / Optic Valley Medical
Distinct HealthCare Qianhai medical Center
Center
Nantong H.I.M. Medical Center,Shenzhen
Shenzhen U-dental
Wuhan Z'an TCM Clinic
Dreamers Dental
Nantong Rich Hospital-Vip Department Shenzhen ARRAIL Dental Clinic(6)
Duer Dental Clinic
Nantong the First People's Hospital-The 21th Ward Shenzhen Youtai oral out-patient department
Wuhan Ya Lan Hospital / Optic Valley Medical
Area (Foreigners) Ikang Dental(1)
Center
ENO-Dental
Ikang Dental(1)
Sunny dental(1)
Ningbo IKang Branch(2)
Xi’an Taiwan
Xian Changan Qiangsen Hospital co., LTD
National Taiwan University Hospital, International
wenjing Outpatient service center
Medical Service Center
Xi 'an ChanBa qiangsen hospital co., LTD
Wan Fang Hospital, International Medical Center
RongQiaoxinyuan community health service
China Medical University Hospital, International
stations
Medical Service Center
FengLinlvzhou community health service stations
International Medical Service Center, Taichung
Xi'an Gaoxin Hospital International clinic
Veterans' General Hospital
Shaanxi Provincial People's Hospital
Changhua Christian Hospital, International Medical
Douanquan Healthcare Xi'an Clinic
Service Center
IKang Branch(3)
Taiwan Adventist Hospital, International Healthcare
Center
Xuchang St. Martin De Porres Hospital, International Medical
Healthcare Service Center
Health 100(1) Chang Gung Memorial Hospital (Taipei),
International Service Center
Chang Gung Memorial Hospital (Linkou),
Yangzhou International Service Center
Chang Gung Memorial Hospital (Taoyuan),
Yangzhou No. 1 Hospital International Service Center
Chang Gung Memorial Hospital (Kaohsiung),
Yantai International Service Center
Taiwan Landseed Hospital, International Service
Bobath Hospital of Yantai Center
Yantai Luye Ellium Women’s & children’s hospital Kaoshiung Medical University Chung-Ho Memorial
Yantai stomatological hospital Hospital
Yantai stomatological hospital-Development Zone Min-Sheng General Hospital
Branch Jhong Jheng Orthoppedic Hospital
Yantai Jiamei Dental Clinic(1) The Shin Kong Wu Ho-Su Memorial Hospital
IKang Branch(3)
YiWu
The fourth affiliated hospital zhejiang university
school of medicine
* The final list may have certain adjustment
Yinchuan according to plans you select.
IKang Branch(2)
Zhengzhou
International Medical Center of Henan Province
Health 100(3)
Zhangjiagang
Zhangjiagang Central Hospital VIP Outpatient
Department
Zhangjiagang First People's Hospital
Zhenjiang
Zhenjiang First People’s Hospital
Zhenjiang Ruikang Hospital
Zhongshan
Zhongshan people's hospital
Zhuhai
The Fifth Affiliated Hospital of Sun Yat-Sen
University - VIP Medical Service Center
Zhuhai Liuhe Dental Hospital
Zhuhai Liuhe Out-patient Department
Updated on Jan 17th, 2019
Guangzhou Branch
Rm.702-56, 7/F, Tower 1, Taikoo Hui, 385 Tianhe Road, Tianhe
District, Guangzhou, China 510629
Tel: + 86 20 2886 3420
Fax: + 86 20 2886 1777
24/7/365 Service Hotline: 400-613-0330
www.mshasia.com [email protected]