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    Change Management

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    César Vázquez Arzate
    The document outlines a class activity on managing change in the service industry. It provides a 5 step management of change plan: 1) Create need for change, 2) Form a coalition, 3) Create and communicate a vision for change, 4) Remove obstacles, 5) Create short-term wins and build on the change, 6) Anchor changes in corporate culture. It also discusses ensuring performance is not affected by change and that the most difficult part of implementing change will be adjusting employees' lifestyles from working at home to working in the office.

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    Change Management

    Uploaded by

    César Vázquez Arzate
    39 views3 pages
    The document outlines a class activity on managing change in the service industry. It provides a 5 step management of change plan: 1) Create need for change, 2) Form a coalition, 3) Create and communicate a vision for change, 4) Remove obstacles, 5) Create short-term wins and build on the change, 6) Anchor changes in corporate culture. It also discusses ensuring performance is not affected by change and that the most difficult part of implementing change will be adjusting employees' lifestyles from working at home to working in the office.

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    Change Management

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    The document outlines a class activity on managing change in the service industry. It provides a 5 step management of change plan: 1) Create need for change, 2) Form a coalition, 3) Create and communicate a vision for change, 4) Remove obstacles, 5) Create short-term wins and build on the change, 6) Anchor changes in corporate culture. It also discusses ensuring performance is not affected by change and that the most difficult part of implementing change will be adjusting employees' lifestyles from working at home to working in the office.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    39 views3 pages

    Change Management

    Uploaded by

    César Vázquez Arzate
    The document outlines a class activity on managing change in the service industry. It provides a 5 step management of change plan: 1) Create need for change, 2) Form a coalition, 3) Create and communicate a vision for change, 4) Remove obstacles, 5) Create short-term wins and build on the change, 6) Anchor changes in corporate culture. It also discusses ensuring performance is not affected by change and that the most difficult part of implementing change will be adjusting employees' lifestyles from working at home to working in the office.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    INSTITUTO TECNOLÓGICO Y DE ESTUDIOS

    SUPERIORES DE MONTERREY

    Class Activity No. 13:​ Management of Change in the service


    industry

    Operations design and optimization laboratory

    Prof. Myriam Sanchez

    Team
    José Antonio López A01372388
    Hugo Flores Franco A01243949
    César Vázquez Arzate A01370849
    Yoli Prado A013

    Due date: Mar/25/2019


    1. You are the management team of the company. Define a specific Management of Change
    plan, describe it in a series of at least 5 steps.

    Design the change management process

    Step 1: Create need for change

    So that there is no resistance to change, a step of vital importance is to let the different parts
    of the organization see the need for change and the benefits it will bring.

    ​Step 2: Form a Coalition

    To achieve change, it is very important to have strong leaders and people who are key
    influence within the organization to help drive the process. Is important to count with a
    sponsor coalition of the project.

    Step 3: Create a Vision for Change and communicate the vision

    Generate a vision of the change you want to make so that all staff understand and remember
    it easily. That is to say that they understand what the objective of the change is.

    Step 4: Remove Obstacles

    Generate strategies to evade the obstacles that may arise in the face of change, such as
    recognition and compensation systems, identify the people who resist, etc.

    Step 5: Create Short-Term Wins and build on the change

    In order to motivate people and make them see the benefits of change, as well as eliminate
    potential critics, it is important to create short-term profit systems.

    Step 6: Anchor the Changes in Corporate Culture

    It is vital to implement change monitoring strategies so that it becomes part of the


    organizational culture.

    2. What do you need to do to ensure your performance does not get affected by the change?
    - Before the implementation, all the employees must know what the change will imply
    to avoid uncertainty.
    - It is important to establish the quantity of time that will take to adapt to the change.
    The time should be realistic.
    - The management should create the necessary working spaces for the new workers
    before beginning with the change. This will let all the workers to be comfortable in
    their working spaces.
    - The management has to Analyze which employees will be the most affected, this to
    be capable to develop actions to reduce the affections as most as is possible.

    3. What will it be the most difficult part of implementing this change?

    The most difficult part of implementing this change would be the radical change in the
    lifestyle of the employees, this would happen because some of the employees do a lot more
    of stuff in their house, not only by doing home office but by taking care of their children,
    having other non office related activities, etc. At first the employees would refuse the change,
    but after seeing the perks of working in the office rather than doing home office they would
    overcome this decision and improve their performance.

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