Ruckus Wireless Zonedirector 9.4 User Guide: Part Number 800-70375-001 Published June 2012
Ruckus Wireless Zonedirector 9.4 User Guide: Part Number 800-70375-001 Published June 2012
Ruckus Wireless Zonedirector 9.4 User Guide: Part Number 800-70375-001 Published June 2012
ZoneDirector™ 9.4
User Guide
www.ruckuswireless.com
About This Guide
This guide describes how to install, configure, and manage the Ruckus Wireless®
ZoneDirector™ version 9.4. This guide is written for those responsible for installing
and managing network equipment. Consequently, it assumes that the reader has basic
working knowledge of local area networking, wireless networking, and wireless
devices.
Note: If release notes are shipped with your product and the information there differs
from the information in this guide, follow the instructions in the release notes.
Most user guides and release notes are available in Adobe Acrobat Reader Portable
Document Format (PDF) or HTML on the Ruckus Wireless Support Web site at:
http://support.ruckuswireless.com/
Document Conventions
Table 1 and Table 2 list the text and notice conventions that are used throughout this
guide.
i
About This Guide
Related Documentation
In addition to this User Guide, each ZoneDirector documentation set includes the
following:
• Online Help: Provides instructions for performing tasks using the Web interface.
The online help is accessible from the Web interface and is searchable.
• Release Notes: Provide information about the current software release, including
new features, enhancements, and known issues.
Documentation Feedback
Ruckus Wireless is interested in improving its documentation and welcomes your
comments and suggestions. You can email your comments to Ruckus Wireless at:
docs@ruckuswireless.com
When contacting us, please include the following information:
• Document title
• Document part number (on the cover page)
• Page number (if appropriate)
For example:
• Ruckus Wireless ZoneDirector 9.4 User Guide
• Part number: 800-70375-001
• Page 88
ii
Contents
iii
Enabling Smart Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring ZoneDirector for Smart Redundancy . . . . . . . . . . . . . . . . . . . . . . . . 52
Forcing Failover to the Backup ZoneDirector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Configuring the Built-in DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Enabling the Built-in DHCP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Viewing DHCP Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Setting the System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Setting the Country Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Channel Optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Channel Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Changing the System Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Reviewing the Current Log Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Customizing the Current Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Setting Up Email Alarm Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Customizing Email Alarms that ZoneDirector Sends . . . . . . . . . . . . . . . . . . . . . . 65
Enabling Network Management Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Enabling Management via FlexMaster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Enabling Northbound Portal Interface Support . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Configuring SNMP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Enabling SNMP Trap Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
iv
Using an External AAA Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
LDAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
RADIUS / RADIUS Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Testing Authentication Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
v
Modifying the System Default AP Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Creating a New Access Point Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Modifying Access Point Group Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Modifying Model Specific Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Configuring AP Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
DHCP Option 82 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Designating Ethernet Port Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Using Port-Based 802.1X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Viewing AP Ethernet Port Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Reviewing Current Access Point Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Using Limited ZD Discovery for N+1 Redundancy . . . . . . . . . . . . . . . . . . . . . . . 160
Managing Access Points Individually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Optimizing Access Point Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Assessing Current Performance Using the Map View . . . . . . . . . . . . . . . . . . . . . 164
Improving AP RF Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Assessing Current Performance Using the Access Point Table . . . . . . . . . . . . . 165
Adjusting AP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Prioritizing WLAN Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Load Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
vi
Neighbor APs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Access Point Sensor Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Detecting Rogue Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Evaluating and Optimizing Network Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Moving the APs into More Efficient Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
vii
Creating a Custom Guest Pass Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
viii
Alternate Factory Default Reset Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Working with SSL Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Creating a Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Importing an SSL Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
SSL Certificate Advanced Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Using an External Server for Administrator Authentication . . . . . . . . . . . . . . . . . . 253
Upgrading the License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255
11 Troubleshooting
Troubleshooting Failed User Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258
Fixing User Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
If WLAN Connection Problems Persist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Measuring Wireless Network Throughput with SpeedFlex . . . . . . . . . . . . . . . . . . 260
Using SpeedFlex in a Multi-Hop Smart Mesh Network . . . . . . . . . . . . . . . . . . . 263
Allowing Users to Measure Their Own Wireless Throughput . . . . . . . . . . . . . . 264
Diagnosing Poor Network Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Starting a Radio Frequency Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Using the Ping and Traceroute Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Generating a Debug File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269
Viewing Current System and AP Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Packet Capture and Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271
Importing a Script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Enabling Remote Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Restarting an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Restarting ZoneDirector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
ix
Elevation of RAPs and MAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Best Practice Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283
Index
x
1
Introducing Ruckus Wireless
ZoneDirector
In This Chapter
Overview of ZoneDirector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
ZoneDirector Physical Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Introduction to the Ruckus Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ensuring That APs Can Communicate with ZoneDirector. . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing ZoneDirector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the ZoneDirector Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
About Ruckus Wireless WLAN Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Registering Your Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
1
Introducing Ruckus Wireless ZoneDirector
Overview of ZoneDirector
Overview of ZoneDirector
Ruckus Wireless ZoneDirector serves as a central control system for Ruckus ZoneFlex Access
Points (APs). ZoneDirector provides simplified configuration and updates, wireless LAN security
control, RF management, and automatic coordination of Ethernet-connected and mesh-
connected APs.
Using ZoneDirector in combination with Ruckus Wireless ZoneFlex APs allows deployment of
a Smart Mesh network, to extend wireless coverage throughout a location without having to
physically connect each AP to Ethernet. In a Smart Mesh network, the APs form a wireless mesh
topology to route client traffic between any member of the mesh and the wired network.
Meshing greatly reduces the cost and time requirements of deploying an enterprise-class
WLAN, in addition to providing much greater flexibility in AP placement.
ZoneDirector also integrates network, radio frequency (RF), and location management within
a single system. User authentication is accomplished with an integrated captive portal and
internal database, or forwarded to existing Authentication, Authorization and Accounting
(AAA) servers, such as RADIUS or Active Directory. Once users are authenticated, client traffic
is not required to pass through ZoneDirector, thereby eliminating bottlenecks when higher
speed Wi-Fi technologies such as 802.11n are used.
In addition, ZoneDirector supports rogue AP detection and the ability to blacklist client devices
from the network — all of which are easily configured and enabled system-wide. When multiple
APs are in close proximity, ZoneDirector automatically controls the power and the channel
settings on each AP to provide the best possible total coverage and resilience.
This user guide provides complete instructions for using the Ruckus Wireless Web interface,
the wireless network management interface for ZoneDirector. With the Web interface, you can
customize and manage all aspects of ZoneDirector and your ZoneFlex network.
2
Introducing Ruckus Wireless ZoneDirector
ZoneDirector Physical Features
ZoneDirector 1100
This section describes the following physical features of ZoneDirector 1100:
• Buttons, Ports, and Connectors
• Front Panel LEDs
Label Description
3
Introducing Ruckus Wireless ZoneDirector
ZoneDirector Physical Features
Label Description
Reset Use the Reset button to restart ZoneDirector or to reset it to
factory default settings.
• To restart ZoneDirector, press the Reset button once for
less than two seconds.
• To reset ZoneDirector to factory default settings, press and
hold the Reset button for at least five (5) seconds. For more
information, refer to “Alternate Factory Default Reset
Method” on page 245.
WARNING: Resetting ZoneDirector to factory default settings
will erase all configuration changes that you made.
4
Introducing Ruckus Wireless ZoneDirector
ZoneDirector Physical Features
ZoneDirector 3000
This section describes the following physical features of ZoneDirector 3000:
• Buttons, Ports, and Connectors
• Front Panel LEDs
5
Introducing Ruckus Wireless ZoneDirector
ZoneDirector Physical Features
Label Meaning
Power (Located on the rear panel)
Press this button to power on ZoneDirector.
6
Introducing Ruckus Wireless ZoneDirector
ZoneDirector Physical Features
7
Introducing Ruckus Wireless ZoneDirector
ZoneDirector Physical Features
ZoneDirector 5000
This section describes the following physical features of ZoneDirector 5000:
• Front Panel Features
• Front Panel (Bezel Removed)
• Control Panel
• Rear Panel Features
Feature Description
RJ45 Serial Port COM 2 / Serial B port for accessing the ZoneDirector
command line interface.
Front Bezel Lock Remove this bezel lock to remove the front bezel and gain
access to the hard drive bays.
8
Introducing Ruckus Wireless ZoneDirector
ZoneDirector Physical Features
1 2 3 4 5
Number Feature
3 Control panel
Control Panel
Figure 5. Control panel buttons and indicators
1 2 3 4 5 6
7 8 9 10 11 12
9
Introducing Ruckus Wireless ZoneDirector
ZoneDirector Physical Features
1 Power button
8 Chassis ID button
1 2 3 4 5
6 7 8 9 10 11 12
Number Feature
10
Introducing Ruckus Wireless ZoneDirector
ZoneDirector Physical Features
Number Feature
Green 100Mbps
Amber 1000Mbps
11
Introducing Ruckus Wireless ZoneDirector
Introduction to the Ruckus Wireless Network
NOTE: “Zero-IT” refers to ZoneDirector’s simple setup and ease-of-use features, which allow
end users to automatically self-configure wireless settings on Windows and Mac OS clients as
well as many mobile devices including iOS, Windows Phone, Blackberry and Android OS
devices.
After using the Web interface to set up user accounts for staff and other authorized users, your
WLAN can be put to full use, enabling users to share files, print, check email, and more. And
as a bonus, guest workers, contractors and visitors can be granted limited controlled access to
a separate “Guest WLAN” with minimal setup.
You can now fine-tune and monitor your network through the Web interface, which enables
you to customize additional WLANs for authorized users, manage your users, monitor the
network's security and performance, and expand your radio coverage, if needed.
NOTE: This guide assumes that APs on the network are configured to obtain IP addresses from
a DHCP server. If APs are assigned static IP addresses, they must be using a local DNS server
that you can configure to resolve the ZoneDirector IP address using zonedirector.{DNS
domain name} or zonedirector if no domain name is defined on the DNS server.
CAUTION: ZoneDirector and the ZoneFlex access points can communicate with each other via
Layer 2 or Layer 3. If Layer 2 connectivity is desired, both ZoneDirector and the access points
must be on the same broadcast domain (VLAN) and the same IP subnet. For information on
VLAN configuration, see “Deploying ZoneDirector WLANs in a VLAN Environment” on
page 130.
12
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
13
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
NOTE: If you use this method, make sure that you do not change the IP address of ZoneDirector
after the AP discovers and registers with it. If you change the ZoneDirector IP address, the AP
will no longer be able to communicate with it and will be unable to rediscover it.
14
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
NOTE: You can also optionally configure DHCP Option 12 (Host Name) to specify host names
for APs. Then, when an AP joins ZoneDirector and ZoneDirector does not already have a device
name for this AP, it will take the host name from DHCP and display this name in events, logs
and other Web interface elements. See your DHCP server documentation for instructions on
Option 12 configuration.
NOTE: The following procedure describes how to customize a DHCP server running on
Microsoft Windows. If your DHCP server is running on a different operating system, the
procedure may be different.
The procedure for configuring Option 43 on your DHCP server depends on whether both
ZoneDirector and FlexMaster exist on the network, and whether you want to add the DHCP
subcode for ZoneDirector.
15
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
Figure 7. In the ASCII area, type the IP address of the ZoneDirector device
The hexadecimal equivalent of the ZoneDirector IP address appears in the Binary text area.
NOTE: If there are multiple ZoneDirector devices on the network, type all the IP addresses in
the ASCII text area. Use commas (,) to separate the IP addresses. If a management interface is
used for Web UI management, the actual IP address must still be used when configuring
ZoneDirector as a client for a backend RADIUS server, FlexMaster server or in any SNMP or
DHCP server. If two ZoneDirectors are deployed in a Smart Redundancy configuration, both of
the actual IP addresses must be used rather than the management IP address.
16
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
3. Right-click Scope Options, and then click Configure Options. The General tab of the
Scope Options dialog box appears.
4. Under Available Options, look for the 43 Vendor Specific Info check box, and then select
it.
5. Under Data Entry, highlight the existing values, and then press <Delete> on your
keyboard.
6. Position your cursor again after the last octet (in this example, 0000) under the Binary text
area, and then type 03 (the subcode for ZoneDirector).
Figure 8. Under the Binary text area, type 03 (the subcode for ZoneDirector)
17
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
7. After the ZoneDirector subcode (03), type the hexadecimal equivalent of the length of the
ZoneDirector IP address. For example, if the ZoneDirector IP address is 192.168.10.1,
the length in decimal is 12 and the hexadecimal equivalent is 0C.
Figure 9. After the ZoneDirector subcode, type the hexadecimal equivalent of the
ZoneDirector IP address length
18
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
8. Position the cursor under the ASCII text area, and then type the ZoneDirector IP address.
If you typed the hexadecimal equivalent of the ZoneDirector IP address, there should be
two bytes (represented by two periods) already filled under the ASCII text area.
In the example below, the ZoneDirector IP address is 192.168.10.1.
Figure 10. In the ASCII text area, type the ZoneDirector IP address
19
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
FlexMaster http://192.168.10.1/ 33 21
intune/server (URL)
20
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
7. Under the Binary text area, position the cursor after the 01 subcode, and then type 21 –
the hexadecimal equivalent of the FlexMaster server URL length that is used as the example
in this procedure.
21
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
Figure 12. After the 01 subcode for FlexMaster, type 21 – the hexadecimal equivalent of the
FlexMaster server URL length
8. Position the cursor under the ASCII text area, and then type the FlexMaster server URL. In
the example below, the FlexMaster server URL is
http://192.168.10.1/intune/server.
22
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
Figure 13. In the ASCII text area, type the FlexMaster server URL
9. Position your cursor again after the last octet (in this example, 72) under the Binary text
area, and then type 03 (the subcode for ZoneDirector).
23
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
Figure 14. Under the Binary text area, type 03 (the subcode for ZoneDirector)
10. After the ZoneDirector subcode (03), type the hexadecimal equivalent of the length of the
ZoneDirector IP address length. For example, if the ZoneDirector IP address is
192.168.10.2, the length in decimal is 12 and the hexadecimal equivalent is 0C.
24
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
Figure 15. After the ZoneDirector subcode, type the hexadecimal equivalent of the
ZoneDirector IP address length
11. Position the cursor under the ASCII text area after the FlexMaster server URL, and then type
the ZoneDirector IP address. If you typed the hexadecimal equivalent of the ZoneDirector
IP address, there should be two bytes (represented by two periods) between the FlexMaster
URL and the ZoneDirector IP address.
In the example below, the ZoneDirector IP address is 192.168.10.2.
25
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
Figure 16. In the ASCII text area, type the ZoneDirector IP address (two bytes after the
FlexMaster server URL)
26
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
NOTE: The following procedures describe how to customize a DHCP server running on
Microsoft Windows Server. If your DHCP server is running on a different operating system, the
procedure may be different.
27
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
28
Introducing Ruckus Wireless ZoneDirector
Ensuring That APs Can Communicate with ZoneDirector
NOTE: When your DNS server prompts you for the corresponding host name for each
ZoneDirector IP address, you MUST enter zonedirector. This is critical to ensuring that the
APs can resolve the ZoneDirector IP address.
After you register the ZoneDirector IP addresses with your DNS server, you have completed
this procedure. APs on the network should now be able to discover ZoneDirector on another
subnet.
Table 11. Firewall ports that must be open for ZoneDirector communications
Communication Ports
ZoneDirector Web UI access TCP destination ports 80 and 443 (HTTP and
HTTPS)
AP > ZoneDirector (AP) TCP port 21 (the firewall must be stateful for PASV
firmware upgrade FTP transfers)
ZoneDirector > ZoneDirector TCP destination port 443 and port 33003
Smart Redundancy
29
Introducing Ruckus Wireless ZoneDirector
Installing ZoneDirector
NAT Considerations
Beginning with version 9.2, ZoneDirector can be deployed in a private network behind a NAT
(Network Address Translation) device. When ZoneDirector is deployed on an isolated private
network where NAT is used, administrators can manually configure a port-mapping table on
the NAT device to allow remote access into ZoneDirector. This allows APs to establish an LWAPP
connection with ZoneDirector, as well as allowing remote HTTPS and SSH management access
to ZoneDirector. Table 11 lists the ports that must be open for trans-NAT communications.
Specifically, the following ports must be mapped to ZoneDirector’s private IP address on the
NAT device’s port mapping table: ports 21, 22, 80, 443, 12222, 12223.
Note that there are some limitations with this configuration, including:
• SpeedFlex performance test tool will not work (ZoneDirector needs to know the IP
addresses of the APs).
• Deploying two ZoneDirectors behind the same NAT in a Smart Redundancy configuration
will not work (NAT equipment limits mapping each port to a single ZoneDirector IP address).
• An active ZoneDirector behind NAT will be unable to perform upgrades to the standby
ZoneDirector on the other side of the NAT device.
Installing ZoneDirector
Basic installation instructions are included in the Quick Start Guide that shipped with your
ZoneDirector. The steps are summarized below:
1. Connect and discover ZoneDirector using UPnP (Universal Plug and Play).
• On Windows 7, you may need to Turn on network discovery in the Network and
Sharing Center > Advanced Sharing Settings.
2. Double-click the ZoneDirector icon when UPnP displays it, or
3. Point your Web browser to ZoneDirector’s IP address (default: 192.168.0.2).
4. Run the Setup Wizard to create an internal and (optionally) a guest WLAN.
5. Distribute APs around your worksite, connect them to power and to your LAN.
6. Begin using your ZoneFlex network.
30
Introducing Ruckus Wireless ZoneDirector
Installing ZoneDirector
31
Introducing Ruckus Wireless ZoneDirector
Accessing ZoneDirector’s Command Line Interface
32
Introducing Ruckus Wireless ZoneDirector
Accessing ZoneDirector’s Command Line Interface
33
Introducing Ruckus Wireless ZoneDirector
Using the ZoneDirector Web Interface
Dashboard When you first log into your ZoneDirector using the Web interface,
the Dashboard appears, displaying a number of widgets containing
indicators and tables that summarize the network and its current
status. Each indicator, gauge or table provides links to more
focused, detailed views on elements of the network.
TIP: You can minimize (hide) any of the tables or indicators on the
Dashboard, then reopen them by means of the Add Widget options
in the lower left corner.
Tabs Click any of the four tabs (Dashboard, Configure, Monitor, and
Administer) to take advantage of related sets of features and
options. When you click a tab, ZoneDirector displays a collection of
tab-specific buttons. Each tab's buttons are a starting point for
Ruckus Wireless network setup, management, and monitoring.
Buttons The left-side column of buttons varies according to which tab has
been clicked. The buttons provide features that assist you in
managing and monitoring your network. Click a button to see
related options in the workspace to the right.
Workspace The large area to the right of the buttons will display specific sets
of features and options, depending on which tab is open and which
button was clicked.
Toolbox The drop-down menu at the top right corner provides access to the
Real Time Monitoring, Auto-Refresh and Network Connectivity
tools, used for diagnosing and monitoring your ZoneFlex network.
It also provides a tool to stop and start automatically refreshing the
Web interface pages.
Help and Log Clicking Help launches the online Help - which is an HTML-based
Out subset of the information contained in this User Guide. Click Log
Out to exit the Web interface.
34
Introducing Ruckus Wireless ZoneDirector
Using the ZoneDirector Web Interface
NOTE: Some indicators may not be present upon initial view. The Add Widgets feature,
located at the bottom left area of the screen, enables you to show or hide indicators. See “Using
Indicator Widgets” on page 35.
NOTE: You can sort the information (in ascending or descending order) that appears on the
dashboard by clicking the column headers. Some widgets (such as Currently Managed APs)
can also be customized to hide columns so that the tables do not run off the page. Click the
Edit Columns button to customize the widget according to your preferences.
35
Introducing Ruckus Wireless ZoneDirector
Using the ZoneDirector Web Interface
Adding a Widget
To add a widget
1. Go to the Dashboard.
2. Click the Add Widgets link located at the bottom left corner of the Dashboard page.
36
Introducing Ruckus Wireless ZoneDirector
Using the ZoneDirector Web Interface
Figure 23. The Add Widgets link is at the bottom-left corner of the Dashboard
The Add
Widgets
Link
37
Introducing Ruckus Wireless ZoneDirector
Using the ZoneDirector Web Interface
Figure 24. The widget icons appear at the top-left corner of the Dashboard
Widget
icons
Removing a Widget
To remove a widget from the Dashboard, click the icon for any of the widgets currently
open on the Dashboard. The Dashboard refreshes and the widget that you removed disappears
from the page.
38
Introducing Ruckus Wireless ZoneDirector
Using the ZoneDirector Web Interface
Like the Dashboard, you can drag and drop Widgets onto the Real Time Monitoring page to
customize the information you want to see.
39
Introducing Ruckus Wireless ZoneDirector
Using the ZoneDirector Web Interface
Select a time increment to monitor statistics by (5 minutes, 1 hour or 1 day) and click Start
Monitoring to begin. Note that because the Real Time Monitoring process itself consumes a
small amount of system resources, it should be used as a general overview tool rather than a
precise measurement. Actual resources used (CPU and memory utilization) will be lower when
Real Time Monitoring is not running.
NOTE: Real Time Monitoring should be closed when not in use, as it can impact ZoneDirector
performance.
40
Introducing Ruckus Wireless ZoneDirector
About Ruckus Wireless WLAN Security
Figure 29. The Refresh icon on all widgets is disabled when auto refresh is stopped
41
Introducing Ruckus Wireless ZoneDirector
Registering Your Product
Encryption options depend on which type of authentication is chosen. Even with Open
authentication, you can still encrypt WLAN traffic using WPA, WPA2 or WEP encryption. If you
choose Shared authentication, you will only be able to use WEP encryption, because WPA and
WPA2 use unique dynamically generated keys. WPA/WPA2 provides increased security, but
limits flexibility because some older client devices do not support the newer standards.
802.1X EAP is a very secure authentication/encryption method that requires a backend authen-
tication server such as a RADIUS server. Your choice mostly depends on what kinds of
authentication your users' client devices support and your local network authentication envi-
ronment.
One drawback to 802.1X is the more labor-intensive setup, which can require (among other
tasks) the transfer of root certificate copies to your users, who must then import the certificates
into their client devices. This task can be automated by using the Ruckus Wireless Zero-IT
Activation, which significantly reduces the amount of setup required.
You can also choose to authenticate clients by MAC address. MAC address authentication
requires a RADIUS server and uses the MAC address as the user login name and password.
The 802.1X EAP + MAC Address authentication option allows clients to authenticate to the
same WLAN using either MAC address or 802.1X authentication.
All client authentication options (Open, Shared, 802.1X and MAC Address) are detailed in
“Creating a WLAN” on page 115, and you can learn how to apply them to your WLANs in the
same section.
NOTE: Ruckus Wireless encourages you to register your ZoneDirector product to receive
updates and important notifications, and to make it easier to receive support in case you need
to contact Ruckus for customer assistance. You can register your ZoneDirector along with all of
your APs in one step using ZoneDirector’s Registration form.
NOTE: To ensure that all registration information for all of your APs is included, be sure to
register after all APs have been installed. If you register ZoneDirector before installing the APs,
the registration will not include AP information.
42
Introducing Ruckus Wireless ZoneDirector
Registering Your Product
5. Email the CSV file (which includes the serial numbers and MAC addresses of your ZoneDi-
rector and all known APs, and your contact information) to register@ruckuswireless.com.
Figure 30. Support Widget on the Dashboard
43
Introducing Ruckus Wireless ZoneDirector
Registering Your Product
44
2
Configuring System Settings
In This Chapter
System Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Changing the System Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Changing the Network Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Enabling an Additional Management Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Creating Static Route Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Enabling Smart Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring the Built-in DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Setting the System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Setting the Country Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Changing the System Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Setting Up Email Alarm Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Enabling Network Management Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
45
Configuring System Settings
System Configuration Overview
NOTE: When making any changes in the Web interface, you must click Apply before you
navigate away from the page or your changes will not be saved.
46
Configuring System Settings
Changing the Network Addressing
CAUTION: As soon as the IP address has been changed (applied), you will be disconnected
from your Web interface connection to ZoneDirector. You can log into the Web interface again
by using the new IP address in your Web browser.
47
Configuring System Settings
Changing the Network Addressing
IPv6 Configuration
ZoneDirector supports IPv6 and dual IPv4/IPv6 operation modes. If both IPv4 and IPv6 are used,
ZoneDirector will keep both IP addresses. Ruckus ZoneFlex APs operate in dual IPv4/v6 mode
by default, so you do not need to manually set the mode for each AP.
If you enable IPv6, you have the option to manually configure an IP address in IPv6 format (128
bits separated by colons instead of decimals) or to choose Auto Configuration. If you choose
Manual, you will need to enter IP Address, Prefix Length and Gateway.
Table 13. Default static IPv4 and IPv6 addresses
DNS Address can be configured manually or obtained automatically by the DHCPv6 client.
NOTE: If you switch from IPv4 to IPv6, you will need to manually change a number of settings
that may have previously been configured, such as Access Control Lists (ACLs), AAA server
addresses, Syslog server, SNMP trap receiver, etc.
When IPv6 is enabled, the other fields where IP addresses are entered (such as Additional
Management Interface) automatically change to allow entry of IPv6 format addresses, as shown
in Figure 34.
Note that some features are not supported when in IPv6 mode. Specifically, internal DHCP
server, LAN rogue AP detection, DHCPv6 vendor specific options, Aeroscout RFID tag detec-
tion, SSL certificate generation, UPnP, remote access to ZD, and L2TP and WISPr in standalone
APs are not supported when in IPv6 mode.
48
Configuring System Settings
Enabling an Additional Management Interface
Figure 34. Enabling IPv6 automatically changes other fields to allow IPv6 addresses
49
Configuring System Settings
Enabling an Additional Management Interface
NOTE: If a management interface is used for Web UI management, the actual IP address must
still be used when configuring ZoneDirector as a client for a backend RADIUS server, FlexMaster
server or in any SNMP systems. If two ZoneDirectors are deployed in a Smart Redundancy
configuration, both of the actual IP addresses must be used rather than the management IP
address.
50
Configuring System Settings
Creating Static Route Tables
51
Configuring System Settings
Enabling Smart Redundancy
Each ZoneDirector will either be in active or standby state. If the active ZoneDirector fails, the
standby device becomes active. When the original active device recovers, it automatically
assumes the standby state as it discovers an already active ZoneDirector on the network.
The ZoneDirector in active state manages all APs and client connections. The ZoneDirector in
standby state is responsible for monitoring the health of the active unit and periodically
synchronizing its settings to match those of the active device. The ZoneDirector in standby
state will not respond to Discovery requests from APs and changing from active to standby
state will release all associated APs.
When failover occurs, all associated APs will continue to provide wireless service to clients
during the transition, and will associate to the newly active ZoneDirector within approximately
one minute.
NOTE: This feature is only available using two ZoneDirectors of the same model and number
of licensed APs. You can not enable Smart Redundancy using a ZoneDirector 3000 as the
primary and a ZoneDirector 1100 as the backup unit, for example.
NOTE: If you will be deploying the two ZoneDirectors on different Layer 3 networks, you must
ensure that Port 443 and Port 33003 are open in any routers and firewalls located between the
two ZoneDirectors.
52
Configuring System Settings
Enabling Smart Redundancy
53
Configuring System Settings
Enabling Smart Redundancy
NOTE: If you have two ZoneDirectors of the same model and license level, Ruckus Wireless
recommends using the Smart Redundancy feature. If you have two ZoneDirectors of different
models or different license levels, you can use Limited ZD Discovery to provide limited
redundancy; however, this method does not provide synchronization of the user database.
NOTE: If you disable Smart Redundancy after it has been enabled, both ZoneDirectors will
revert to active state, which could result in unpredictable network topologies. Therefore, Ruckus
Wireless recommends first factory resetting the standby ZoneDirector before disabling Smart
Redundancy.
NOTE: If the active and standby ZoneDirector are on different IP subnets, APs need to know
the IP addresses of both ZoneDirectors to quickly find the active ZoneDirector after a Smart
Redundancy failover. You can do that by configuring the IP addresses of both devices on the
Configure > Access Points > Limited ZD Discovery page. Specify one ZoneDirector as Primary,
the other as Secondary. Alternatively you can specify the IP addresses of both ZoneDirectors
through DHCP Option 43 (see “Option 2: Customize Your DHCP Server” on page 14).
54
Configuring System Settings
Configuring the Built-in DHCP Server
The Failover button can be used to force a role reversal making the standby ZoneDirector the
active unit. This widget also displays the state (active, standby or disconnected) of both devices,
as well as their IP addresses and the Management IP address, if configured.
NOTE: Ruckus Wireless recommends that you only enable the built-in DHCP server if there are
no other DHCP servers on the network. The DHCP server in ZoneDirector can support only a
single subnet. If you enable the built-in DHCP server, Ruckus Wireless also recommends
enabling the rogue DHCP server detector. For more information, refer to “Rogue DHCP Server
Detection” on page 84.
55
Configuring System Settings
Configuring the Built-in DHCP Server
4. In Number of IPs, type the maximum number of IP addresses that you want to allocate to
requesting clients. The built-in DHCP server can allocate up to 512 IP addresses including
the one assigned to ZoneDirector. The default value is 200.
5. In Lease Time, select a time period for which IP addresses will be allocated to DHCP clients.
Options range from six hours to two weeks (default is one week).
6. If your APs are on different subnets from ZoneDirector, click the check box next to DHCP
Option 43 to enable Layer 3 discovery of ZoneDirector by the APs.
7. Click Apply.
NOTE: If you typed an invalid value in any of the text boxes, an error message appears and
prompts you to let ZoneDirector automatically correct the value. Click OK to change it to a
correct value.
56
Configuring System Settings
Setting the System Time
Figure 41. To view current DHCP clients, click the “click here” link
57
Configuring System Settings
Setting the Country Code
58
Configuring System Settings
Setting the Country Code
Channel Optimization
If your Country Code is set to “United States,” an additional configuration option, Channel
Optimization, is shown. This feature allows you to choose whether additional DFS (Dynamic
Frequency Selection) channels in the 5 GHz band should be available for use by your APs.
Note that these settings only affect ZoneFlex 7962 and 7363 APs, as currently, these are the
only Ruckus Wireless APs that support the extended DFS channel list. Channel Optimization
settings are described in the following table.
Optimize for Compatibility ZoneFlex 7962/7363 APs are limited You have a mixture of 7962/7363
to the same channels as all other APs APs and other Ruckus dual-band
(non-DFS channels only). 802.11n APs in a Smart Mesh
configuration.
Optimize for Interoperability ZoneFlex 7962/7363 APs are limited You have only 7962/7363 APs in your
to non-DFS channels, plus four DFS network, or Smart Mesh is not
channels supported by Centrino enabled, and you are confident that
systems (may not be compatible with all wireless clients support DFS
other wireless NICs). channels.
59
Configuring System Settings
Changing the System Log Settings
Optimize for Performance ZoneFlex 7962/7363 APs can use all You have only 7962/7363 APs in your
available DFS and non-DFS channels, network, you are not concerned
without regard for compatibility or with DFS compatibility of client
interoperability. devices, and you want to make the
maximum use of all possible
available channels.
NOTE: If you are located in the United States and have a ZF 7962/7363 AP that is expected to
serve as a Root AP (or eMAP), with a 7762/7762-S/7762-T/7761-CM Mesh AP as its downlink,
you will need to set the Channel Optimization setting to “Optimize for Compatibility.” This is
due to the ZF 7962/7363’s ability to use more channels than the 7762 or 7761-CM outdoor APs,
which could result in the RAP choosing a channel that is not available to the MAP. Alternatively,
manually set the channel for the ZF 7962/7363 to one of the non-DFS channels. Specifically,
choose one of the following channels: 36, 40, 44, 48, 149, 153, 157, 161, 165.
Channel Mode
Some countries restrict certain 5 GHz channels to indoor use only. For instance, Germany
restricts channels in the 5.15 GHz to 5.25 GHz band to indoor use. When ZoneFlex Outdoor
APs and Bridges with 5 GHz radios (ZoneFlex 7762, 7762-S, 7762-T, 7761-CM and 7731) are set
to a country code where these restrictions apply, the AP or Bridge can no longer be set to an
indoor-only channel and will no longer select from amongst a channel set that includes these
indoor-only channels when SmartSelect or Auto Channel selection is used, unless the admin-
istrator configures the AP to allow use of these channels.
For instance, if the AP is installed in a challenging indoor environment such as a warehouse,
the administrator may want to allow the AP to use an indoor-only channel. These channels can
be enabled for use through the AP CLI or ZoneDirector Web interface by configuring Configure
> System > Country Code > Channel Mode and checking Allow indoor channels (allows
ZoneFlex Outdoor APs to use channels regulated as indoor use only. If you have a dual-
band ZoneFlex Indoor AP functioning as a RAP with dual-band ZoneFlex Outdoor APs
functioning as MAPs, the mesh backhaul link must initially use a channel allowed for outdoor
use. Your ZoneFlex Outdoor MAPs may fail to join if the mesh backhaul link is using a restricted
indoor-only channel.
60
Configuring System Settings
Changing the System Log Settings
down. If you want a permanent record of all logging activities, you can set up your syslog server
to receive log contents from ZoneDirector, and then use the Web interface to direct all logging
to the syslog server—as detailed in this topic.
NOTE: Log entries are listed in reverse chronological order (with the latest logs at the top of
the list).
61
Configuring System Settings
Setting Up Email Alarm Notifications
• Event Log Level: Select one of the three logging levels: “Show More,” “Warning and
Critical Events,” or “Critical Events Only.”
• Remote Syslog: To enable syslog logging, select the “Enable reporting to remote syslog
server at” check box, and then type the IP address in the box provided.
4. Click Apply to save your settings. The changes go into effect immediately.
Figure 45. The Log Settings options
From email address Type the email address from which ZoneDirector
will send alarm messages.
62
Configuring System Settings
Setting Up Email Alarm Notifications
SMTP Server Port Type the SMTP port number provided by your
ISP or mail administrator. Often, the SMTP port
number is 25 or 587. The default SMTP port
value is 587.
SMTP Authentication Username Type the user name provided by your ISP or mail
administrator. This might be just the part of your
email address before the @ symbol, or it might
be your complete email address. If you are using
a free email service (such as Hotmail or Gmail),
you typically have to type your complete email
address.
SMTP Authentication Password Type the password that is associated with the
user name above.
SMTP Encryption Options If your mail server uses TLS encryption, click the
SMTP Encryption Options link, and then select
the TLS check box. Additionally, select the
STARTTLS check box that appears after you
select the TLS check box. Check with your ISP or
mail administrator for the correct encryption
settings that you need to set.
• If using a Yahoo! email account, STARTTLS
must be disabled.
• If using a Hotmail account, both TLS and
STARTTLS must be enabled.
4. To verify that ZoneDirector can send alarm messages using the SMTP settings you config-
ured, click the Test button.
• If ZoneDirector is able to send the test message, the message Success! appears at
the bottom of the Email Notification page. Continue to Step 5.
• If ZoneDirector is unable to send the test message, the message Failed! appears at
the bottom of the Email Notification page. Go back to Step 3., and then verify that the
SMTP settings are correct.
5. Click Apply. The email notification settings you configured become active immediately.
63
Configuring System Settings
Setting Up Email Alarm Notifications
NOTE: If the Test button is clicked, ZoneDirector will attempt to connect to the mail server for
10 seconds. If it is unable to connect to the mail server, it will stop trying and quit.
NOTE: When the alarm email is first enabled, the alarm recipient may receive a flood of alarm
notifications. This may cause the mail server to treat the email notifications as spam and to
temporarily block the account.
NOTE: After ZoneDirector is upgraded to software version 9.2 or later, the alarm email
notification settings must be reconfigured to include the mail server name and port number.
This will help ensure that ZoneDirector alarm recipients will continue to receive email notifica-
tions.
NOTE: ZoneDirector sends email notifications for a particular alert only once, unless (1) it is a
new alert of the same type but for a different device, or (2) existing alert logs are cleared.
64
Configuring System Settings
Enabling Network Management Systems
NOTE: With the exception of the Lost contact with AP event, ZoneDirector only sends one
email alarm notification for each event. If the same event happens again, no alarm will be sent
until you clear the alarm on the Monitor > All Alarms page. On the other hand, ZoneDirector
sends a new alarm notification each time the Lost contact with AP event occurs.
65
Configuring System Settings
Enabling Network Management Systems
66
Configuring System Settings
Enabling Network Management Systems
provides a unique dynamic PSK. The DPSK can be delivered in a prov.exe file, which automat-
ically configures the user’s device with the relevant wireless settings or displayed on the portal
screen for manual entry.
67
Configuring System Settings
Enabling Network Management Systems
NOTE: For a list of the MIB variables that you can get and set using SNMP, check the related
SNMP documentation on the Ruckus Wireless Support Web site at
http://support.ruckuswireless.com/documents.
68
Configuring System Settings
Enabling Network Management Systems
69
Configuring System Settings
Enabling Network Management Systems
70
Configuring System Settings
Enabling Network Management Systems
71
Configuring System Settings
Enabling Network Management Systems
72
Configuring System Settings
Enabling Network Management Systems
73
Configuring System Settings
Enabling Network Management Systems
74
3
Configuring Security and Other
Services
In This Chapter
Configuring Self Healing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Configuring Wireless Intrusion Prevention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Controlling Device Permissions: Blocking and ACLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Configuring Access Control Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Blocking Client Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Using an External AAA Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
75
Configuring Security and Other Services
Configuring Self Healing Options
ChannelFly
The main difference between ChannelFly and Background Scanning is that ChannelFly deter-
mines the optimal channel based on real-time statistical analysis of actual throughput measure-
ments, while Background Scanning uses channel measurement and other techniques to
estimate the impact of interference on Wi-Fi capacity based on progressive scans of all available
channels.
NOTE: If you enable ChannelFly, Background Scanning can still be used for adjusting radio
power and rogue detection while ChannelFly manages the channel assignment. Both can not
be used at the same time for channel management.
Benefits of ChannelFly
With ChannelFly, the AP intelligently samples different channels while using them for service.
ChannelFly assesses channel capacity every 15 seconds and changes channel when, based on
historical data, a different channel is likely to offer higher capacity than the current channel.
Each AP makes channel decisions based on this historical data and maintains an internal log
of channel performance individually.
When ChannelFly changes channels, it utilizes 802.11h channel change announcements to
seamlessly change channels with no packet loss and minimal impact to performance. The
802.11h channel change announcements affect both wireless clients and Ruckus mesh nodes
in the 2.4 GHz and/or 5 GHz bands.
Initially (in the first 30-60 minutes) there will be more frequent channel changes as ChannelFly
learns the environment. However, once an AP has learned about the environment and which
channels are most likely to offer the best throughput potential, channel changes will occur less
frequently unless a large measured drop in throughput occurs.
ChannelFly can react to large measured drops in throughput capacity in as little as 15 seconds,
while smaller drops in capacity may take longer to react to.
76
Configuring Security and Other Services
Configuring Self Healing Options
Disadvantages of ChannelFly
Compared to Background Scanning, ChannelFly takes considerably longer for the network to
settle down. If you will be adding and removing APs to your network frequently, Background
Scanning may be preferable. Additionally, if you have clients that do not support the 802.11h
standard, ChannelFly may cause significant connectivity issues during the initial capacity
assessment stage.
You can enable/disable ChannelFly per band. If you have 2.4 GHz clients that do not support
802.11h, Ruckus recommends disabling ChannelFly for 2.4 GHz but leaving it enabled for the
5 GHz band.
77
Configuring Security and Other Services
Configuring Self Healing Options
Background Scanning
Using Background Scanning, ZoneDirector regularly samples the activity in all Access Points to
assess RF usage, to detect rogue APs and to determine which APs are near each other for mesh
optimization.
These scans sample one channel at a time in each AP, so as not to interfere with network use.
This information is then applied in Map View and other ZoneDirector monitoring features. You
can, if you prefer, customize the automatic scanning of RF activity, deactivate it if you feel it's
not helpful, or adjust the frequency, if you want scans at greater or fewer intervals. Note that
Background Scanning must be enabled for ZoneDirector to detect rogue APs on the network.
NOTE: If you want to disable Background Scanning, clear the check box; this should result in
a minor increase in AP performance, but removes the detection of rogue APs from ZoneDirector
monitoring. You can also decrease the scan frequency, as less frequent scanning improves
overall AP performance.
3. Click the Apply button in the same section to save your settings.
78
Configuring Security and Other Services
Configuring Self Healing Options
NOTE: You can also disable Background Scanning on a per-WLAN basis from the Configure
> WLANS page. To disable scanning for a particular WLAN, click the Edit link next to the WLAN
for which you want to disable scanning, open Advanced Options, and click the check box next
to Disable Background Scanning.
To see whether Background Scanning is enabled or disabled for a particular AP, go to Monitor
> Access Points, and click on the AP’s MAC address. The access point detail screen displays
the Background Scanning status for each radio.
79
Configuring Security and Other Services
Configuring Self Healing Options
80
Configuring Security and Other Services
Configuring Self Healing Options
NOTE: Tag locations are not accurate if the 2.4 GHz band is noisy or if the AP setup is not
optimal (according to AeroScout documents). For more information on AeroScout Tags and
the AeroScout Engine, refer to your AeroScout documentation.
81
Configuring Security and Other Services
Configuring Self Healing Options
A low severity event is now triggered each time a client connects with an RSSI lower than the
threshold value entered. Go to Monitor > All Events/Activities to monitor these events.
Tunnel Configuration
Only WLANs with Tunnel Mode enabled are affected. See “Advanced Options” in the
“Managing a Wireless Local Area Network” chapter for information on enabling Tunnel Mode
for a WLAN.
82
Configuring Security and Other Services
Configuring Wireless Intrusion Prevention
83
Configuring Security and Other Services
Configuring Wireless Intrusion Prevention
See “Detecting Rogue Access Points” on page 182 for more information on monitoring and
handling rogue devices.
84
Configuring Security and Other Services
Configuring Wireless Intrusion Prevention
• If the built-in DHCP server is disabled, ZoneDirector will generate events when it detects
two or more DHCP servers on the network. You will need to find these DHCP servers on
the network, determine which ones are rogue, and then disconnect them or shut down the
DHCP service on them.
85
Configuring Security and Other Services
Controlling Device Permissions: Blocking and ACLs
NOTE There is a system-wide block list that is applied to all WLANs in addition to the per-
WLAN ACLs. The entries of the system-wide block list are added when the Admin chooses to
block clients from the Monitor/Currently Active Clients panel. The Admin can remove entries
from the system-wide block list via Configure > Access Control > Block Clients list. If a MAC
address is listed in the system-wide block list, it will be blocked even if it is an allowed entry in
another ACL list.
86
Configuring Security and Other Services
Controlling Device Permissions: Blocking and ACLs
87
Configuring Security and Other Services
Controlling Device Permissions: Blocking and ACLs
88
Configuring Security and Other Services
Controlling Device Permissions: Blocking and ACLs
NOTE: When you create a management access control rule, all IP addresses and subnets other
than those specifically listed will be blocked from accessing ZoneDirector’s Web interface.
89
Configuring Security and Other Services
Controlling Device Permissions: Blocking and ACLs
90
Configuring Security and Other Services
Controlling Device Permissions: Blocking and ACLs
3. Click the current number, which is also a link. The Currently Active Clients page (on the
Monitor tab) appears, showing the first 15 clients that are currently connected to ZoneDi-
rector. If there are more than 15 currently active clients, the Show More button at the bottom
of the page will be active. To display more clients in the list, click Show More. When all
active clients are displayed on the page, the Show More button disappears.
4. To block any listed client devices, follow the next set of steps.
NOTE: The user can reconnect at any time, which, if this proves to be a problem, may prompt
you to consider Permanently Blocking Specific Client Devices.
91
Configuring Security and Other Services
Using an External AAA Server
2. Click the Block button in the Action column in a specific user row.
The status is changed to Blocked. This will prevent the listed device from using your Ruckus
Wireless WLANs.
NOTE: For specific instructions on AAA server configuration, refer to the documentation that
is supplied with your server.
Active Directory
In Active Directory, objects are organized in a number of levels such as domains, trees and
forests. At the top of the structure is the forest. A forest is a collection of multiple trees that
share a common global catalog, directory schema, logical structure, and directory configura-
tion. In a multi-domain forest, each domain contains only those items that belong in that
domain. Global Catalog servers provide a global list of all objects in a forest.
ZoneDirector support for Active Directory authentication includes the ability to query multiple
Domain Controllers using Global Catalog searches. To enable this feature, you will need to
enable Global Catalog support and enter an Admin DN (distinguished name) and password.
Depending on your network structure, you can configure ZoneDirector to authenticate users
against an Active Directory server in one of two ways:
• Single Domain Active Directory Authentication
• Multi-Domain Active Directory Authentication
92
Configuring Security and Other Services
Using an External AAA Server
For single domain authentication, admin name and password are not required.
93
Configuring Security and Other Services
Using an External AAA Server
• Global Catalog queries are directed to port 3268, while ordinary searches are received
through port 389. If the port binds to 389, even with Global Catalog server, the search
includes only a single domain directory partition. If the port binds to port 3268, the
search includes all directory partitions in the forest. If the server attempting to bind over
port 3268 is not a Global Catalog server, the server refuses the bind.
3. Leave the Windows Domain Name field empty to search all domains in the forest.
NOTE: Do NOT enter anything in the Windows Domain Name field. If you enter a Windows
Domain Name, the search will be limited to that domain, rather than the whole forest.
NOTE: The Admin account need not have write privileges, but must able to read and search
all users in the database.
LDAP
ZoneDirector supports several of the most commonly used LDAP servers, including:
94
Configuring Security and Other Services
Using an External AAA Server
• OpenLDAP
• Apple Open Directory
• Novell eDirectory
• Sun JES (limited support)
NOTE: The Admin account need not have write privileges, but must able to read and search
all users in the database.
95
Configuring Security and Other Services
Using an External AAA Server
Mouse over
“show more”
Group Extraction
By using the Search Filter, you can extract the groups to which a user belongs, as categorized
in your LDAP server. Using these groups, you can attribute Roles within ZoneDirector to
members of specific groups.
For example, in a school setting, if you want to assign members of the group “students” to a
Student role, you can enter a known student’s name in the Test Authentication Settings section,
click Test, and return the groups that the user belongs to. If everything is configured correctly,
the result will display the groups associated with the student, which should include a group
called “student” (or whatever was configured on your LDAP server).
Next, go to the Configure > Roles page, create a Role named “Student,” and enter “student”
in the Group Attributes field. Then you can select which WLANs you want this Role to have
access to, and decide whether this Role should have Guest Pass generation privileges and
ZoneDirector administration privileges. From here on, any user associated to the Group
“student” will be given the same privileges when he/she is authenticated against your LDAP
server.
96
Configuring Security and Other Services
Using an External AAA Server
7. Go to Configure > Roles, and create a Role based on this User Group (see “Creating New
User Roles” on page 194).
• Click the Create New link in the Roles section.
• In the Group Attributes field, enter Group attributes exactly as they were returned from
the Test Authentication Settings dialog.
• Specify WLAN access, Guest Pass generation and ZoneDirector administration privi-
leges as desired for this Role.
At this point, any user who logs in and is authenticated against your LDAP server with the same
Group credentials will automatically be assigned to this Role.
97
Configuring Security and Other Services
Using an External AAA Server
A RADIUS/RADIUS Accounting server can be used with 802.1X, MAC authentication, Web
authentication (captive portal) and Hotspot WLAN types.
98
Configuring Security and Other Services
Using an External AAA Server
99
Configuring Security and Other Services
Using an External AAA Server
You have completed configuring the WLAN to authenticate users by MAC address from a
RADIUS server.
100
Configuring Security and Other Services
Using an External AAA Server
Figure 74. The Monitor > Currently Active Clients page shows the actual authentication
method used for clients in an 802.1X EAP + MAC Address authentication WLAN
101
Configuring Security and Other Services
Using an External AAA Server
RADIUS Attributes
Ruckus products communicate with an external RADIUS server as a RADIUS client. Packets from
Ruckus products are called “access-request” or “accounting-request” messages. The RADIUS
server, in turn, sends an “access-challenge,“ “access-accept” or “access-reject” message in
response to an access-request, and an “accounting-response” message in response to an
accounting-request.
RADIUS Attribute Value Pairs (AVP) carry data in both the request and the response messages.
The RADIUS protocol also allows vendor specific attributes (VSA) to extend the functionality of
the protocol. The following tables list the RADIUS attributes used in these messages between
ZoneDirector and the RADIUS/RADIUS Accounting server based on which type of authentica-
tion is used for the WLAN. Table 17 lists the attributes used in authentication, and Table 18 lists
those used in accounting.
Notation “==>” below indicates this value is generated external to AP/ZoneDirector.
• In the case of EAP payload, this is generated by a wireless client and encapsulated in the
radius access-request packet.
• In the case of a “state” attribute, it indicates that an access-request packet is a response
to the last received access-challenge packet by copying the “state” AVP unmodified.
• As for the “class” attribute, it is parsed and stored from an access-accept packet and then
subsequently used in accounting-request packets.
102
Configuring Security and Other Services
Using an External AAA Server
103
Configuring Security and Other Services
Using an External AAA Server
104
Configuring Security and Other Services
Using an External AAA Server
105
Configuring Security and Other Services
Using an External AAA Server
106
Configuring Security and Other Services
Using an External AAA Server
107
Configuring Security and Other Services
Using an External AAA Server
108
Configuring Security and Other Services
Using an External AAA Server
Figure 75. On the Microsoft IAS page, right-click the user/group and select Properties.
109
Configuring Security and Other Services
Testing Authentication Settings
Figure 77. On the Authentication tab of the Edit Dial-in Profile dialog, select Unencrypted
authentication (PAP, SPAP)
NOTE: If testing against a RADIUS server, this feature uses PAP or CHAP depending on the
RADIUS server configuration and the choice you made in “RADIUS / RADIUS Accounting”
above. Make sure that either PAP or CHAP is enabled on the Remote Access Policy (assuming
Microsoft IAS as the RADIUS server) before continuing with testing authentication settings.
1. On the Configure > AAA Servers page, locate the Test Authentication Settings section.
2. Select the authentication server that you want to use from the Test Against drop-down
menu.
3. In User Name and Password, enter an Active Directory, LDAP or RADIUS user name and
password.
110
Configuring Security and Other Services
Testing Authentication Settings
4. Click Test.
If ZoneDirector was able to connect to the authentication server and retrieve the configured
groups/attributes, the information appears at the bottom of the page. The following is an
example of the message that will appear when ZoneDirector authenticates successfully with
the server:
Success! Groups associated with this user are “{group_name}”. This
user will be assigned a role of {role}.
If the test was unsuccessful, there are three possible results (other than success) that will be
displayed to inform you if you have entered information incorrectly:
• Admin invalid
• User name or password invalid
• Search filter syntax invalid (LDAP only)
These results can be used to troubleshoot the reasons for failure to authenticate users from an
AAA server through ZoneDirector.
111
Configuring Security and Other Services
Testing Authentication Settings
112
4
Managing a Wireless
Local Area Network
In This Chapter
Overview of Wireless Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Creating a WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Customizing WLAN Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Working with WLAN Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Deploying ZoneDirector WLANs in a VLAN Environment. . . . . . . . . . . . . . . . . . . . . . . . . 130
How Dynamic VLAN Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Working with Hotspot Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Working with Dynamic Pre-Shared Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
113
Managing a Wireless Local Area Network
Overview of Wireless Networks
114
Managing a Wireless Local Area Network
Creating a WLAN
Creating a WLAN
1. Go to Configure > WLANs. The first table displays all WLANs that have already been
created in ZoneDirector.
2. In the top section (WLANs), click Create New. The Create New workspace displays the
following:
Figure 78. Creating a new WLAN
The WLAN Create New workspace includes the following configuration options used to
customize your new WLAN. The individual options are explained in detail in the next section,
beginning with “General Options” on page 116.
Option Description
General Options Enter WLAN name and description.
WLAN Usages Select usage type (standard, guest access, hotspot).
Authentication Options Select an authentication method for this WLAN
(open, shared key, 802.1X EAP, MAC address).
115
Managing a Wireless Local Area Network
Creating a WLAN
Option Description
Encryption Options Select encryption method (WPA, WPA2, WPA-
Mixed, WEP), encryption algorithm (AES or TKIP)
and enter a WPA passphrase/WEP key.
Options Select whether Web-based authentication (captive
portal) will be used, and which type of authentication
server will be used to host credentials (local
database, Active Directory, RADIUS, LDAP).
Also, enable or disable Wireless Client Isolation,
Zero-IT Activation, Dynamic PSK and Priority for this
WLAN.
Advanced Options Select accounting server, ACLs, rate limiting, VLAN/
dynamic VLAN settings, tunneling, Background
Scanning, maximum client threshold, and service
schedule.
3. When you finish, click OK to save the entries. This WLAN is ready for use.
4. You can now select from these WLANs when assigning roles to users, as detailed in
“Creating New User Roles” on page 194.
General Options
• Name/ESSID: Type a short name for this WLAN. The maximum SSID length can contain
between 2 and 32 characters, including characters from ! (char 33) to ~ (char 126).
• In general, the WLAN name is the same as the advertised SSID (the name of the wireless
network as displayed in the client’s wireless configuration program). However, you can
also separate the ESSID from the WLAN name by entering a name for the WLAN in the
first field, and a broadcast SSID in the second field. In this way, you can advertise the
same SSID in multiple locations (controlled by the same ZoneDirector) while still being
able to manage the different WLANs independently. Each WLAN “name” must be
unique within ZoneDirector, while the broadcast SSID can be the same for multiple
WLANs.
• Description: Enter a brief description of the qualifications/purpose for this WLAN, e.g.,
“Engineering” or “Voice.”
116
Managing a Wireless Local Area Network
Creating a WLAN
CAUTION: When Guest Usage or Wireless Client Isolation (below) is enabled, the SpeedFlex
Wireless Performance tool may not function properly. For example, SpeedFlex may be inac-
cessible to users at http://{zonedirector-ip-address}/perf or SpeedFlex may
prompt you to install the SpeedFlex application on the target client, even when it is already
installed. Before using SpeedFlex, verify that both Guest Usage and Wireless Client Isolation
options are disabled. For more information on SpeedFlex, refer to “Measuring Wireless
Network Throughput with SpeedFlex” on page 260.
Authentication Method
Authentication Method defines the method by which users are authenticated prior to gaining
access to the WLAN. The level of security should be determined by the purpose of the WLAN
you are creating.
• Open [Default]: No authentication mechanism is applied to connections. If WPA or WPA2
encryption is used, this implies WPA-PSK authentication.
• Shared: If you click Shared, only WEP encryption will be available, and the WEP Key option
appears. The Shared authentication type requires creation of a WEP key that is shared by
all users. **Note that because WEP encryption is easily circumvented, Shared authentica-
tion provides little security and should not be used.
• 802.1X/EAP: Uses 802.1X authentication against a user database.
• MAC Address: Uses the device’s MAC address for both the user name and password.
• 802.1X EAP + MAC Address: Allows the use of both authentication methods on the same
WLAN. See “Using 802.1X EAP + MAC Address Authentication” on page 101.
Encryption Options
Encryption choices include WPA, WPA2, WPA-Mixed, WEP and none. WPA and WPA2 are both
encryption methods certified by the WiFi Alliance and are the recommended encryption
methods. The Wi-Fi Alliance will be mandating the removal of WEP due to its security
vulnerabilities, and Ruckus Wireless recommends against using WEP if possible.
Method
• WPA: Standard Wi-Fi Protected Access with either TKIP or AES encryption.
• WPA2: Enhanced WPA encryption that complies with the 802.11i security standard.
• WPA-Mixed: Allows mixed networks of WPA and WPA2 compliant devices. Use this setting
if your network has a mixture of older clients that only support WPA and TKIP, and newer
client devices that support WPA2 and AES. **Note that selection of WPA-Mixed disables
the ability to use Zero-IT for this WLAN.
• WEP-64: Provides a lower level of encryption, and is less secure, using 40-bit WEP encryp-
tion.
• WEP-128: Provides a higher level of encryption than WEP-64, using a 104-bit key for WEP
encryption. However, WEP is inherently less secure than WPA.
117
Managing a Wireless Local Area Network
Creating a WLAN
CAUTION: If you set the encryption method to WEP-64 (40 bit) or WEP-128 (104 bit) and you
are using an 802.11n AP for the WLAN, the AP will operate in 802.11g mode.
CAUTION: If you set the encryption algorithm to TKIP and you are using an 802.11n AP for
the WLAN, the AP will operate in 802.11g mode.
CAUTION: If you set the encryption algorithm to TKIP, the AP will only be able to support up
to 26 clients. When this limit is reached, additional clients will be unable to associate with the
AP. On the other hand, if you select AES or none, the AP will be able to support up to 256
clients (less if wireless mesh is also enabled on the same radio).
WEP Key/Passphrase
• WEP Key: WEP methods only. Click in the Hex field and type the required key text. If the
key is for WEP 64 encryption, the key text must be up to 10 characters in length. If it is for
WEP 128 encryption, enter a key up to 26 characters in length.
• Passphrase: WPA-PSK methods only. Click in this field and type the text of the passphrase
used for authentication.
Options
• Web Authentication: [Available only with “Open” or “Shared” authentication.] Click the
check box to require all WLAN users to complete a Web-based login to this network each
time they attempt to connect (see “Activating Web Authentication” on page 197).
• Authentication Server: When “Web Authentication” is active, use this option to designate
the server used to authenticate Web-based user login. When “802.1X” or “MAC Address”
authentication is active, use this option to designate the server used to authenticate users
118
Managing a Wireless Local Area Network
Creating a WLAN
(without Web authentication). Options include Local Database, RADIUS server, Active
Directory and LDAP. When one of these authentication server types is selected (other than
“Local Database”), you will need to point ZoneDirector to the proper authentication server
configured on the Configure > AAA Servers page (see “Using an External Server for User
Authentication” on page 196).
• Wireless Client Isolation: Wireless client isolation enables subnet restrictions for connected
clients. Options are:
• None: Clients associated with this WLAN are not isolated and have full access to
communicate with each other and any other nodes on the local network.
• Local: Clients can not communicate with each other on the same WLAN, but can access
other resources on the local network.
• Full: When full wireless client isolation is enabled for a WLAN, stations associated to
this WLAN will not be able to communicate with each other or access the local LAN;
rather, they can only access the Internet. The behavior of stations will be exactly the
same as the stations that associate to a guest WLAN. The only difference between a
WLAN with wireless client isolation enabled and a guest WLAN is that a guest WLAN
requires users to enter a guest pass before they can access the network. The same guest
policy will be applied to a guest WLAN as to a WLAN with wireless client isolation
enabled. To restrict access to certain subnets, see “Configuring Guest Subnet Access”
on page 211.
CAUTION: The SpeedFlex wireless performance tool may not work properly if wireless client
isolation is enabled on the WLAN. For example, SpeedFlex may be inaccessible to users at
http://{zonedirector-ip-address}/perf or SpeedFlex may prompt you to install the
SpeedFlex application on the target client, even when it is already installed.
• Zero-IT Activation: Enable this option to activate ZoneDirector's share in the automatic
“new user” process, in which the new user's PC is easily and quickly configured for WLAN
use. For more information, see “Enabling Automatic User Activation with Zero-IT” on
page 186.
• Dynamic PSK: Dynamic PSK is available when you have enabled Zero-IT Activation. When
a client is activated, ZoneDirector provisions the user with a pre-shared key. This per-user
key does not expire by default. If you want to set an expiration for Dynamic PSKs, you can
do so from the drop-down menu further down the page. For more information, see
“Working with Dynamic Pre-Shared Keys” on page 138.
• Priority: Set the priority of this WLAN to Low if you would prefer that other WLAN traffic
takes priority. For example, if you want to prioritize internal traffic over guest WLAN traffic,
you can set the priority in the guest WLAN configuration settings to “Low.” By default all
WLANs are set to high priority.
Advanced Options
The advanced options can be used to configure special WLANs; for example, you might want
to create a special WLAN for VoIP phone use only, or create a student WLAN that should be
time-controlled to provide access only during school hours.
119
Managing a Wireless Local Area Network
Creating a WLAN
• Accounting Server: If you added a RADIUS Accounting server on the AAA servers page,
select the RADIUS Accounting server from the drop-down list, and then set the accounting
update interval in Send Interim-Update every x minutes. Valid Interim-Update values are
0-1440. Setting the value to 0 disables periodic interim updates to the accounting server,
but client IP changes are still sent to the RADIUS Accounting server.
• Access Controls: Toggle this drop-down list to select the ACL to apply to this WLAN. An
ACL must be created before being available here. For more information, see “Configuring
Access Control Lists” on page 86.
• Rate Limiting: Rate limiting controls fair access to the network. When enabled, the network
traffic throughput of each network device (i.e., client) is limited to the rate specified in the
traffic policy, and that policy can be applied on either the uplink or downlink.
Toggle the Uplink and/or Downlink drop-down lists to limit the rate at which WLAN clients
upload/download data.
The “Disabled” state means rate limiting is disabled; thus, traffic flows without prescribed
limits.
• Multicast Filter: When enabled for a WLAN, all client multicast traffic will be dropped at the
AP. Broadcast and unicast frames remain unchanged.
• Access VLAN: By default, all wireless clients associated with APs that ZoneDirector is
managing are segmented into a single VLAN (with VLAN ID 1). If you want to tag this WLAN
traffic with a different VLAN ID, enter a valid VLAN ID (2-4094) in the box. Select the Enable
Dynamic VLAN check box to allow ZoneDirector to assign VLAN IDs on a per-user basis.
Before enabling dynamic VLAN, you need to define on the RADIUS server the VLAN IDs
that you want to assign to users. See “How Dynamic VLAN Works” on page 134 for more
information.
• Hide SSID: Activate this option if you do not want the ID of this WLAN advertised at any
time. This will not affect performance or force the WLAN user to perform any unnecessary
tasks.
• Tunnel Mode: Select this check box if you want to tunnel the WLAN traffic back to
ZoneDirector. Tunnel mode enables wireless clients to roam across different APs on
different subnets. If the WLAN has clients that require uninterrupted wireless connection
(for example, VoIP devices), Ruckus Wireless recommends enabling tunnel mode.
NOTE: Note that Wireless Distribution System (WDS) clients, for example, MediaFlex 7211/
2111 adapters, do not work when the ZoneDirector WLAN is in Tunnel Mode.
NOTE: When tunnel mode is enabled on a WLAN, multicast video packets are blocked on
that WLAN. Multicast voice packets, however, are allowed.
• Background Scanning: Background scanning enables the Ruckus Wireless access points to
continually scan for the best (least interference) channels and adjust to compensate.
However, disabling Background Scanning may provide better quality (lower latency) for
120
Managing a Wireless Local Area Network
Creating a WLAN
time-sensitive applications like voice conversations. If this WLAN will be used primarily as
a voice network, select this check box to disable Background Scanning for this WLAN. You
can also disable Background Scanning per radio (see “Background Scanning” on page 78).
• Load Balancing: Client load balancing between APs is disabled by default on all WLANs.
To disable load balancing for this WLAN, check this box. Ruckus Wireless recommends
disabling load balancing on WLANs used for voice. For more information, see “Load
Balancing” on page 166.
• Max Clients: Limit the number of clients that can associate with this WLAN per AP (default
is 100). You can also limit the total number of clients that a specific AP (or radio, on dual
radio APs) will manage. See “Reviewing Current Access Point Policies” on page 158 for
more information.
• Grace Period: Allows disconnected users a grace period after disconnection, during which
clients will not need to re-authenticate, on any WLAN that requires authentication.
• 802.11d: The 802.11d standard provides specifications for compliance with additional
regulatory domains (countries or regions) that were not defined in the original 802.11
standard. Enable this option if you are operating in one of these additional regulatory
domains.
• DHCP Option 82: When this option is enabled and an AP receives a DHCP request from a
wireless client, the AP will encapsulate additional information (such as VLAN ID, AP name,
SSID and MAC address) into the DHCP request packets before forwarding them to the
DHCP server. The DHCP server can then use this information to allocate an IP address to
the client from a particular DHCP pool based on these parameters. See also “DHCP Option
82” on page 154 for information on enabling this option for Ethernet ports.
• Client Fingerprinting: When this option is enabled ZoneDirector will attempt to identify
client devices by their Operating System, device type and Host Name, if available. This
makes identifying client devices easier in the Dashboard, Client Monitor and Client Details
screens.
• Service Schedule: Use the Service Schedule tool to control which hours of the day, or days
of the week to enable/disable WLAN service. For example, a WLAN for student use at a
school can be configured to provide wireless access only during school hours. Click on a
day of the week to enable/disable this WLAN for the entire day. Colored cells indicate
WLAN enabled. Click and drag to select specific times of day. You can also disable a WLAN
temporarily for testing purposes, for example.
NOTE: This feature will not work properly if ZoneDirector does not have the correct time. To
ensure ZoneDirector always maintains the correct time, configure an NTP server and point
ZoneDirector to the NTP server’s IP address, as described in “Setting the System Time” on
page 57.
121
Managing a Wireless Local Area Network
Creating a WLAN
NOTE: WLAN service will be enabled and disabled based on ZoneDirector’s system time, and
not the time zone where the access point is located. These may be different local times if
ZoneDirector and the access points are in different time zones.
• Auto-Proxy: The Auto-Proxy feature automatically configures client browsers with Web
proxy settings when the user joins the wireless network. Clients locate the proxy script
according to the Web Proxy Autodiscovery Protocol (WPAD). WPAD uses discovery
methods such as DNS and DHCP Option 252 to locate the configuration file. To use this
feature, you must designate where the wpad.dat file is to be stored. Click Choose File to
upload a wpad.dat file conforming to the WPAD protocol to ZoneDirector, or select External
Server and enter the IP address of the external DHCP/DNS server where the file is stored.
• Internet Explorer supports DNS and DHCP Option 252, while Firefox, Chrome and Safari
support the DNS method only.
• If the wpad.dat file is stored on ZoneDirector, only one file can be uploaded and this
file applies to all WLANs that use the ZD-stored file.
• Up to 8 wpad.dat files can be saved on external servers in addition to the single
wpad.dat file that can be stored on ZoneDirector.
122
Managing a Wireless Local Area Network
Customizing WLAN Security
NOTE: If Wireless Client Isolation, ACLs or Web/Guest Captive Portal are enabled on the
WLAN, additional ACL may be required to allow wireless clients to access the Web proxy server
and ZD Captive Portal redirection page. For more information, refer to the Auto-Proxy
Application Note available from support.ruckuswireless.com.
• Inactivity Timeout: Enable the check box and enter a value in minutes after which idle
stations will be disconnected (1 to 500 minutes).
123
Managing a Wireless Local Area Network
Customizing WLAN Security
3. You have three options with the internal WLAN: [1] continue using the current configuration,
[2] fine-tune the existing security mode, or [3] replace this mode entirely with either an
802.1X mode or a WEP-based mode. The two WLAN-editing processes are described
separately, below.
Figure 80. The Monitor > WLANs page
124
Managing a Wireless Local Area Network
Customizing WLAN Security
• Open Auth/WEP encryption: Least security, only use if necessary to support older WEP-
only client devices.
• Open Auth/WPA encryption: Less security than WPA2, but better than WEP.
• Open Auth/WPA-Mixed encryption: Allows both WPA and WPA2 devices on the same
WLAN.
• Shared Auth/WEP encryption: Same as Open Auth.
• 802.1X EAP Auth/Any encryption: Authentication to an AAA server (RADIUS or Local
Database) using IEEE 802.1X authentication protocol.
• MAC Auth/Any encryption: Authentication by MAC address. Provides limited security due
to ease of MAC address spoofing.
• 802.1X EAP + MAC Auth/Any encryption: Allows clients to connect using either MAC
address or 802.1X authentication.
125
Managing a Wireless Local Area Network
Customizing WLAN Security
CAUTION: If your wireless network is using EAP/external RADIUS server for client authentica-
tion and you have Windows Vista clients, make sure that they are upgraded to Vista Service
Pack 1 (SP1). SP1 includes fixes for client authentication issues when using EAP/external RADIUS
server.
126
Managing a Wireless Local Area Network
Working with WLAN Groups
NOTE: Creating WLAN groups is optional. If you do not need to provide different WLAN
services to different areas in your environment, you do not need to create a WLAN group.
NOTE: A default WLAN group called Default exists. The first eight WLANs that you create
are automatically assigned to this Default WLAN group.
NOTE: A WLAN Group can include a maximum of eight member WLANs. If Smart Mesh is
enabled, the maximum number of WLANs in a WLAN group is six. For dual radio APs, each
radio can be assigned to only one WLAN Group (single radio APs can be assigned to only one
WLAN Group).
The maximum number of WLAN groups that you can create depends on the ZoneDirector
model.
127
Managing a Wireless Local Area Network
Working with WLAN Groups
128
Managing a Wireless Local Area Network
Working with WLAN Groups
129
Managing a Wireless Local Area Network
Deploying ZoneDirector WLANs in a VLAN Environment
130
Managing a Wireless Local Area Network
Deploying ZoneDirector WLANs in a VLAN Environment
NOTE: All DNS, DHCP, ARP, and HTTP traffic from an unauthenticated wireless client will be
passed onto ZoneDirector from the AP via the management VLAN. If the client belongs to a
particular VLAN, ZoneDirector will add the corresponding VLAN tag before passing traffic to
the corresponding wired network. After client authentication is performed, client traffic will
directly go to the wired network from the AP, which will add the corresponding VLAN tag. This
explains why it is necessary to configure tagged VLANs for all VLAN switch ports connecting
to ZoneDirector and APs.
Example configuration (Figure 84): VLAN ID 55 is used for management, and WLAN1 is tagged
with VLAN ID 10.
131
Managing a Wireless Local Area Network
Deploying ZoneDirector WLANs in a VLAN Environment
NOTE: ZoneDirector will need to be rebooted after changing management VLAN settings.
CAUTION: When configuring or updating the management VLAN settings, make sure that
the same VLAN settings are applied on the Configure > Access Points > Access Point Policies
> Management VLAN page, if APs exist on the same VLAN as ZoneDirector.
132
Managing a Wireless Local Area Network
Deploying ZoneDirector WLANs in a VLAN Environment
133
Managing a Wireless Local Area Network
How Dynamic VLAN Works
How It Works
1. User associates with a WLAN on which Dynamic VLAN has been enabled.
2. The AP requires the user to authenticate with the RADIUS server via ZoneDirector.
3. When the user completes the authentication process, ZoneDirector sends the join approval
for the user to the AP, along with the VLAN ID that has been assigned to the user on the
RADIUS server.
4. User joins the AP and is segmented to the VLAN ID that has been assigned to him.
134
Managing a Wireless Local Area Network
Working with Hotspot Services
Here is an example of the required attributes for three users as defined on Free RADIUS:
0018ded90ef3
User-Name = user1,
Tunnel-Type = VLAN,
Tunnel-Medium-Type = IEEE-802,
Tunnel-Private-Group-ID = 0014
00242b752ec4
User-Name = user2,
Tunnel-Type = VLAN,
Tunnel-Medium-Type = IEEE-802,
Tunnel-Private-Group-ID = 0012
013469acee5
User-Name = user3,
Tunnel-Type = VLAN,
Tunnel-Medium-Type = IEEE-802,
Tunnel-Private-Group-ID = 0012
135
Managing a Wireless Local Area Network
Working with Hotspot Services
For installation and configuration instructions for the captive portal and RADIUS server soft-
ware, refer to the documentation that was provided with them.
NOTE: Note that most hotspot services do not support Smart Client login at this time. This
client is not provided by Ruckus - you will need to provide Smart Client software/hardware to
your users if you select Only WISPr Smart Clients allowed (or they will be unable to log in). If
your hotspot service does support WISPr Smart Client login (devices with WISPr Smart Client
software/hardware installed to seamlessly login to hotspots without the need for user interac-
tion with the captive portal), select Enabled or Only WISPr Smart Clients allowed.
5. In Login Page (under Redirection), type the URL of the captive portal (the page where
hotspot users can log in to access the service).
6. Configure optional settings as preferred:
• In Start Page, configure where users will be redirected after successful login. You could
redirect them to the page that they want to visit, or you could set a different page where
users will be redirected (for example, your company Web site).
• In User Session, configure session timeout and grace period, both disabled by default.
– Session Timeout: Specify a time limit after which users will be disconnected and
required to log in again.
– Grace Period: Allow disconnected users a grace period after disconnection, during
which clients will not need to re-authenticate.
• In Authentication Server, select the AAA server that you want to use to authenticate
users.
– Options include Local Database and any AAA servers that you configured on the
Configure > AAA Servers page. If a RADIUS server is selected, an additional option
appears: Enable MAC authentication bypass (no redirection). Enabling this
option allows users with registered MAC addresses to be transparently authorized
without having to log in. A user entry on the RADIUS server needs to be created
using the client MAC address as both the username and password. The MAC
address format is a single string of characters without punctuation.
• In Accounting Server (if you have an accounting server setup), configure the frequency
(in minutes) at which accounting data will be retrieved.
136
Managing a Wireless Local Area Network
Working with Hotspot Services
• In Wireless Client Isolation, choose whether clients connected to this Hotspot WLAN
should be allowed to communicate with one another locally. See “Options” in the
Creating a WLAN section for a description of the same feature for non-Hotspot WLANs.
• In Walled Garden, type network destinations (URL or IP address) that users can access
without going through authentication. A Walled Garden is a limited environment to
which an unauthenticated user is given access for the purpose of setting up an account.
After the account is established, the user is allowed out of the Walled Garden. URLs will
be resolved to an IP address (up to 35). Users will not be able to click through to other
URLs that may be presented on a page if that page is hosted on a server with a different
IP address. Avoid using common URLs that are translated into many IP addresses (such
as www.yahoo.com), as users may be redirected to reauthenticate when they navigate
through the page.
• In Restricted Subnet, type the subnets which hotspot users will be prevented from
accessing.
7. Click OK to save the hotspot settings.
The page refreshes and the hotspot service you created appears in the list. You may now assign
the WLANs that you want to provide hotspot service.
137
Managing a Wireless Local Area Network
Working with Dynamic Pre-Shared Keys
138
Managing a Wireless Local Area Network
Working with Dynamic Pre-Shared Keys
Therefore, when a person leaves the organization, network administrators do not need to
change the key on every device. Dynamic PSK offers the following benefits over standard PSK
security:
• Every device on the WLAN has it's own unique Dynamic PSK (DPSK) that is valid for that
device only.
• Each DPSK is bound to the MAC address of an authorized device - even if that PSK is shared
with another user, it will not work for any other machine.
• Since each device has its own DPSK, you can also associate a user (or device) name with
each key for easy reference.
• Each DPSK may also have an expiration date - after that date, the key is no longer valid and
will not work.
• DPSKs can be created and removed without impacting any other device on the WLAN.
• If a hacker manages to crack the DPSK for one client, it does not expose the other devices
which are encrypting their traffic with their own unique DPSK.
When network users first activate their access to the WLAN with Dynamic PSK enabled, a unique
pre-shared key (PSK) is generated automatically for their authentication. (This was activated by
default in the WLAN Setup Wizard if you selected WPA-PSK as the WLAN Authentication
method.)
139
Managing a Wireless Local Area Network
Working with Dynamic Pre-Shared Keys
140
Managing a Wireless Local Area Network
Working with Dynamic Pre-Shared Keys
NOTE: If you change the dynamic PSK expiration period, the new expiration period will only
be applied to new PSKs. Existing PSKs will retain the expiration period that was in effect when
the PSKs were generated. To force expiration, go to Monitor > Generated PSK/Certs.
141
Managing a Wireless Local Area Network
Working with Dynamic Pre-Shared Keys
NOTE: The MAC address column shows 00:00:00:00:00:00 for all users. When a user
accesses the WLAN using the dynamic PSK that has been assigned to him, the MAC address
of the device that he used will be permanently associated with the dynamic PSK that he used.
To enable wireless users to access the wireless network, you need to send them the following
information:
• WLAN Name: This is the WLAN with which they are authorized to access and use the
dynamic PSK that you generated (passphrase).
• Passphrase: This is the network key that the user needs to enter on his WLAN configuration
client to access the WLAN.
• Expiration: (Optional) This is the date when the passphrase/network key will expire. After
this date, the user will no longer be able to access the WLAN using the same passphrase/
network key.
Alternatively, you can allow users to automatically self-provision their clients using Zero-IT, as
described in “Enabling Automatic User Activation with Zero-IT” on page 186.
142
Managing a Wireless Local Area Network
Working with Dynamic Pre-Shared Keys
5. Go back to the Dynamic PSK Batch Generation section, and then complete steps 4 to 6 in
“Generating Multiple Dynamic PSKs” above to upload the batch dynamic PSK profile and
generate multiple dynamic PSKs.
143
Managing a Wireless Local Area Network
Working with Dynamic Pre-Shared Keys
144
5
Managing Access Points
In This Chapter
Adding New Access Points to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Working with Access Point Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Reviewing Current Access Point Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Managing Access Points Individually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Optimizing Access Point Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
145
Managing Access Points
Adding New Access Points to the Network
Figure 91. Automatic AP approval is enabled by default. Deselect this option to manually
approve each AP join request.
NOTE: If using Gigabit Ethernet, ensure that you use Cat5e or better Ethernet cables.
NOTE: If the Ruckus Wireless APs that you are using are PoE-capable and power sources are
not convenient, they will draw power through the Ethernet cabling if connected to a PoE-ready
hub or switch.
146
Managing Access Points
Adding New Access Points to the Network
NOTE: Use “Map View” (on the Monitoring tab) to place the marker icons of any newly
approved APs. See “Evaluating and Optimizing Network Coverage” on page 183 for more
information.
147
Managing Access Points
Working with Access Point Groups
To modify the System Default Access Point group and apply global configuration settings
1. Go to Configure > Access Points.
2. In the Access Point Groups section, locate the System Default access point group, and click
the Edit button on the same line. The Editing (System Default) form appears.
148
Managing Access Points
Working with Access Point Groups
3. Modify any of the settings in Table 21 that you want to apply to the System Default AP
group, and click OK to save your changes.
149
Managing Access Points
Working with Access Point Groups
Figure 94. Editing the System Default access point group settings
150
Managing Access Points
Working with Access Point Groups
2. Select the APs you want to add, and click Add to this group. The AP is added to the
Members list above.
3. Click OK to save your changes.
To move an AP from the current AP group to another group
1. Click the check box next to any AP you want to move (to select all APs in the group, click
the check box at the top of the column).
2. Select the target AP group from the drop-down list, and click Move To. The AP disappears
from the current group list.
3. Click OK to save your changes.
Figure 95. Modify AP group membership
NOTE: For the internal heater to be operational, ZoneFlex 7762 APs must be powered by the
supplied PoE injector and its associated power adapter or a standard 802.3at PSE. For the PoE
Out port to be operational, ZoneFlex 7762 APs must be powered by the supplied PoE injector
and its associated power adapter.
• PoE Out Ports: Enable PoE out ports on all ZF 7762 or 7761-CM APs.
NOTE: If your ZoneDirector country code is set to United Kingdom, an additional “Enable 5.8
GHz Channels” option will be available for outdoor 11n APs. Enabling this option allows the
use of restricted C-band channels. These channels are disabled by default and should only be
enabled by customers with a valid license to operate on these restricted channels.
151
Managing Access Points
Working with Access Point Groups
• Disable Status LEDs: When managed by ZoneDirector, you can disable the external LEDs
on certain ZoneFlex models, such as ZF 7341/7343/7363 and 7762/7762-S/7762-T. This can
be useful if your APs are installed in a public location and you don’t want to draw attention
to them.
• Port Settings: See “Configuring AP Ethernet Ports”.
152
Managing Access Points
Working with Access Point Groups
Figure 96. The ZoneFlex 7962 has two Ethernet ports, LAN1 and LAN2
Figure 97. The ZoneFlex 7025 has four front-facing Ethernet ports
153
Managing Access Points
Working with Access Point Groups
DHCP Option 82
The “DHCP Relay Agent Information Option” (Option 82) allows a DHCP Relay Agent to insert
specific identification information into a request that is being forwarded to a DHCP server.
When this option is enabled for an Ethernet port or a WLAN SSID, additional information will
be encapsulated in DHCP option 82 and inserted into DHCP request packets. This option
supports the ability for a service provider to allocate IP addresses intelligently by considering
information on the origin of the IP allocation request.
Table 22. DHCP Circuit ID sub-option format
WLAN Example:
Ethernet example:
CIRCUIT ID - ETH:’eth0’:123:N/A:ZF7762-S:Coffee-Shop-
AP:04:4F:AA:34:96:50
154
Managing Access Points
Working with Access Point Groups
By default, all ports are enabled as Trunk Ports with Untagged VLAN set as 1 (except for
ZoneFlex 7025, whose front ports are enabled as Access Ports by default). If configured as an
Access Port, all untagged ingress traffic is the configured Untagged VLAN, and all egress traffic
is untagged. If configured as a Trunk Port, all untagged ingress traffic is the configured
Untagged VLAN (by default, 1), and all VLAN-tagged traffic on VLANs 1-4094 will be seen when
present on the network.
The default Untagged VLAN for each port is VLAN 1. Change the Untagged VLAN to:
• Segment all ingress traffic on this Access Port to a specific VLAN.
• Redefine the Native VLAN on this Trunk Port to match your network configuration.
Trunk Ports
Trunking is a function that must be enabled on both sides of a link. If two switches are connected
together, for example, both switch ports must be configured as trunk ports.
The Trunk Port is a member of all the VLANs that exist on the AP/switch and carries traffic for
all those VLANs between switches.
Access Ports
All Access Ports are set to Untagged VLAN 1 by default. This means that all Access Ports belong
to the native VLAN and are all part of a single broadcast domain. To remove ports from the
native VLAN and assign them to specific VLANs, select Access Port and enter any valid VLAN
ID in the VLAN ID field (valid VLAN IDs are 2-4094).
The following table describes the behavior of incoming and outgoing traffic for Access Ports
with VLANs configured.
Table 23. Access Ports with VLANs configured
VLAN Settings Incoming Traffic (from the Outgoing Traffic (to the client)
client)
Access Port, Untagged All incoming traffic is native All outgoing traffic on the port is
VLAN 1 VLAN (VLAN 1). sent untagged.
Access Port, Untagged All incoming traffic is sent to the Only traffic belonging to the
VLAN [2-4094] VLANs specified. specified VLAN is forwarded. All
other VLAN traffic is dropped.
General Ports
General ports are user-specified ports that can have any combination of up to 20 VLAN IDs
assigned. Enter multiple valid VLAN IDs separated by commas or a range separated by a
hyphen.
155
Managing Access Points
Working with Access Point Groups
NOTE: If mesh mode is enabled on ZoneDirector, the 802.1X port settings will be unavailable
for any APs that support mesh. The ZoneFlex 7025 does not support mesh, so 802.1X settings
will remain available for those access points even when mesh is enabled. However, the 802.1X
settings are only available from the Editing [Access Point] dialogue, not from AP Groups.
Therefore if you want to use 802.1X on ZoneFlex 7025 ports (when mesh is enabled), you must
configure each AP individually.
In port-based mode, only a single MAC host must be authenticated for all hosts to be granted
access to the network.
In MAC-based mode, each MAC host is individually authenticated. Each newly-learned MAC
address triggers an EAPOL-request-identify frame. The maximum number of MAC hosts
concurrently connected to an authenticator port is 16.
If the MAC host does not support 802.1X, the AAA server will be queried using the MAC as
both the user name and password. If MAC authentication is unsuccessful, the normal 802.1X
authentication exchange is attempted.
156
Managing Access Points
Working with Access Point Groups
157
Managing Access Points
Reviewing Current Access Point Policies
NOTE: If you have two ZoneDirectors of the same model and license level, Ruckus Wireless
recommends using the Smart Redundancy feature. If you have two ZoneDirectors of different
models or different license levels, you can use Limited ZD Discovery to provide limited
redundancy; however, this method does not provide synchronization of the user database. For
information on Smart Redundancy configuration, see “Enabling Smart Redundancy” on
page 51. For information on N+1 redundancy using Limited ZD Discovery, see “Using Limited
ZD Discovery for N+1 Redundancy” on page 160.
– Prefer Primary ZD: Enable this option if you want APs to revert to the primary
ZoneDirector’s control after connection to the primary controller is restored.
– Keep AP’s Primary and Secondary ZD Settings: Enable this option if you want the
AP’s existing settings to take precedence (not be overwritten by secondary
controller’s settingsafter failover to secondary ZD).
• Management VLAN: You can enable the ZoneDirector management VLAN if you want
to separate management traffic from regular network traffic. The following options are
available:
– Keep AP's setting: Click this option if you want to preserve the Management VLAN
settings as configured on the AP. Note that Management VLAN on the AP is disabled
by default.
158
Managing Access Points
Reviewing Current Access Point Policies
– Set to Default VLAN ID (1): Set the management VLAN to default (VLAN 1).
– VLAN ID: Enter a valid VLAN ID to segment management traffic into the VLAN
specified. Valid VLAN IDs are 2-4094.
NOTE: If you change the Management VLAN ID here, you also need to set the Management
VLAN ID that ZoneDirector needs to use on the Configure > System Settings page. Otherwise,
ZoneDirector and the APs will be unable to communicate via the Management VLAN.
• Load Balancing: Balances the number of clients across adjacent APs (see “Load
Balancing” on page 166).
• Max Clients: If you want to guarantee wireless connections to all clients, you can limit
the number of wireless clients that each AP (or radio, on dual radio APs) will manage.
In the Max Clients box, type the maximum number of clients per radio (default is 100)
for the 11b/g radio and for the 11n radio. This is the maximum that any AP radio can
accept. Because an AP/radio can provide service to multiple WLANs, you can also limit
the number of clients that can associate to a WLAN, on a per AP/per radio basis (see
“Advanced Options” on page 119).
NOTE: Note that, for ZoneFlex 802.11g APs (2942 and 2741) and ZoneFlex 7025 Wired/Wireless
Wall Switch, the maximum number of clients is 100. For all other ZoneFlex 802.11n APs, the
maximum number of clients is 256 for APs with no WLANs using encryption, and 100 if
encryption is enabled on any WLAN.
• LWAPP Message MTU: Use this field to set the Maximum Transmission Unit for LWAPP
protocol messages. The MTU is the size of the largest protocol data unit (in bytes) that
can be passed.
3. Click Apply to save and apply your settings.
159
Managing Access Points
Reviewing Current Access Point Policies
Figure 100. Setting global AP policies on the Configure > Access Points page
NOTE: Using Limited ZD Discovery for redundancy purposes does not synchronize the user
database, guest database or DPSKs.
160
Managing Access Points
Managing Access Points Individually
7. Once all the APs, WLANs, WLAN groups and AP groups have been deployed on the primary
ZoneDirector(s), back up the AP configurations for each primary controller, by going to
Administer > Backup and clicking the Backup button under Back Up Configuration.
NOTE: You should also configure the same exact settings for WLANs, WLAN groups, AP
Groups, Mesh settings and AAA servers on the backup controller prior to importing AP lists. If
you do, the APs will be automatically mapped to their respective settings on the backup
controller. If you do not configure these settings first before importing AP lists, you will need
to configure them for each AP after importing. For example, you will need to manually move
APs into their respective AP groups from the System Default group if you did not create the
AP groups prior to importing.
8. Log into the secondary/backup ZoneDirector, and go to Configure > Access Points.
9. Import the AP lists that you backed up from the primary ZoneDirectors by selecting Import
this backup file and additional backup file(s) and clicking Import.
10. Repeat until all backup files have been imported.
11. Go to Configure > Access Points > Access Point Policies, and enable the check box next
to Keep AP’s Primary and Secondary ZD Settings. This ensures that the APs’ primary/
secondary ZD settings will not be overwritten by the secondary ZoneDirector’s configura-
tion after failover to the secondary controller.
12. Click Apply to save your changes.
13. Reboot the backup/secondary ZoneDirector for all changes to take effect (Administer >
Restart > Restart.)
The imported APs will be placed into AP Groups according to the settings that were backed
up from the primary controller. If the original AP Group or WLAN Group name does not exist
on the destination controller, the AP will be placed in the System Default AP Group/WLAN
Group.
Additionally, you must make sure that the maximum number of APs is not exceeded.
161
Managing Access Points
Managing Access Points Individually
162
Managing Access Points
Managing Access Points Individually
NOTE: If you set Uplink Selection for an AP to Manual and the uplink AP that you selected is
off or unavailable, the AP status on the Monitor > Access Points page will appear as Isolated
Mesh AP. See “Troubleshooting Isolated Mesh APs” on page 233 for more information.
9. If you select Override Group Config in the Port Setting section, a new section opens where
you can customize the Ethernet port behavior for this AP. Enabling this will override the AP
group settings made on “Configuring AP Ethernet Ports” on page 152.
10. Click OK to save your settings.
163
Managing Access Points
Optimizing Access Point Performance
164
Managing Access Points
Optimizing Access Point Performance
Improving AP RF Coverage
1. Click and drag individual AP markers to new positions on the Map View floorplan until your
RF coverage coloration is optimized. There may be a need for additional APs to fill in large
coverage gaps.
2. When your adjustments are complete, note the new locations of relocated AP markers.
3. After physically relocating the actual APs according to the Map View placements, reconnect
the APs to a power source.
4. To refresh the ZoneDirector Map View, run a full-system RF Scan, as detailed in “Starting a
Radio Frequency Scan” on page 266.
5. When the RF scan is complete and ZoneDirector has recalibrated the Map View, you can
assess your changes and make further adjustments as needed.
Adjusting AP Settings
1. Go to Configure > Access Points.
2. Review the Access Points table and identify an AP that you want to adjust.
3. Click the Edit button in that AP row.
4. Review and adjust any of the following Editing (AP) options:
165
Managing Access Points
Optimizing Access Point Performance
Load Balancing
Enabling load balancing can improve WLAN performance by helping to spread the client load
between nearby access points, so that one AP does not get overloaded while another sits idle.
The load balancing feature can be controlled from within ZoneDirector’s Web interface to
balance the number of clients per radio on adjacent APs. “Adjacent APs” are determined by
ZoneDirector at startup by measuring the RSSI during channel scans. After startup, ZoneDi-
rector uses subsequent scans to update the list of adjacent radios periodically and when a new
AP sends its first scan report. When an AP leaves, ZoneDirector immediately updates the list
of adjacent radios and refreshes the client limits at each affected AP.
Once ZoneDirector is aware of which APs are adjacent to each other, it begins managing the
client load by sending desired client limits to the APs. These limits are “soft values” that can
be exceeded in several scenarios, including: (1) when a client’s signal is so weak that it may not
be able to support a link with another AP, and (2) when a client’s signal is so strong that it really
belongs on this AP.
The APs maintain these desired client limits and enforce them once they reach the limits by
withholding probe responses and authentication responses on any radio that has reached its
limit.
166
Managing Access Points
Optimizing Access Point Performance
167
Managing Access Points
Optimizing Access Point Performance
168
6
Monitoring Your Wireless Network
In This Chapter
Reviewing the ZoneDirector Monitoring Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Importing a Map View Floorplan Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Using the Map View Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Reviewing Current Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Reviewing Recent Network Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Clearing Recent Events/Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Reviewing Current User Activity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Monitoring Access Point Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Monitoring Individual APs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Detecting Rogue Access Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Evaluating and Optimizing Network Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
169
Monitoring Your Wireless Network
Reviewing the ZoneDirector Monitoring Options
NOTE: For Map View to work, your computer must have Java version 6, update 6 or later
installed. If it is not installed, ZoneDirector will notify you that you need to download it. The
latest version can be downloaded from www.java.com.
• Other Monitor tab options incorporated in the left column's buttons provide numeric data
on WLAN performance and individual device activity. As with the Dashboard, some data
entries are links that take you to more detailed information. And, finally, the All Events/
Activities log displays the most recent actions by users, devices and network, in chronolog-
ical order.
• Configure: Use the options in this tab to assess the current state of WLAN users, any
restricted WLANs, along with the settings for guest access, user roles, etc. You can also
combine this tab's options with those in the Administer tab to perform system diagnostics
and other preventive tasks.
170
Monitoring Your Wireless Network
Importing a Map View Floorplan Image
Requirements
• A floorplan image in .GIF, .JPG or .PNG format
• The image should be monochrome or grayscale.
• The file size should be no larger than 200kb in size.
• The floorplan image should be (ideally) no larger than 10 inches (720 pixels) per side.
Figure 105. The Create New form for importing a floorplan image
171
Monitoring Your Wireless Network
Importing a Map View Floorplan Image
NOTE: If you have imported multiple floor plans representing multiple floors in your
building(s), make sure you place the access point markers on the correct floorplan.
1. Have the list of APs handy, with MAC addresses and locations.
2. Go to Monitor > Map View (if it is not already in view).
3. Look in the upper left corner for AP marker icons. There should be one for each AP, with a
tiny red question mark at the top.
4. Look at the MAC address notation under the marker icon, to identify a marker.
5. Drag each marker icon from the upper left corner into its correct location on the floorplan.
When you finish, you can make immediate use of the Map View to optimize your wireless
coverage, as detailed in “Optimizing Access Point Performance” on page 164.
172
Monitoring Your Wireless Network
Using the Map View Tools
7
1
2
9
8
3
6
10
4 11
5 12
There are a number of helpful features built into the Map View, as noted here and marked in
the above illustration:
1. Map drop-down list: Select the floorplan to view from the Map drop-down list.
2. Coverage and Show Rogue APs box: For Coverage, selecting 2.4 GHz enables a signal
strength view of your placed 2.4 GHz APs. Selecting 5 GHz displays the signal coverage of
5 GHz radios. Selecting either 2.4 or 5 GHz opens the Signal (%) legend on the right side
of the Map View. See item number 8 below for the description of the Signal%. For Show
Rogue APs, selecting Yes displays the detected rogue APs in the floorplan.
3. Unplaced APs area: As noted in Importing a Map View Floorplan Image, when you first
open the Map View, newly placed APs appear in this area. If they are approved for use (see
“Adding New Access Points to the Network” on page 146), you can drag them into the
correct location in the floorplan. Unplaced APs are available across all of the floor plans you
upload. Thus, you can toggle between maps (see number 1) and place each AP on the
appropriate map. For the various AP icon types, see “AP Icons” on page 174.
4. Access Points, Rogue APs, and Clients box: This lower left corner box displays the number
of active APs, any rogue (unapproved or illegitimate) APs, and all associated clients.
173
Monitoring Your Wireless Network
Using the Map View Tools
5. Search text box: Enter a string, such as part of an AP's name or MAC address, and the map
is filtered to show only the matching results. Clearing the search value returns the map to
its unfiltered view.
6. Floorplan area: The floorplan displays in this main area. You can manipulate the size and
angle of the floorplan by using the tools on this screen.
7. Note the following icons:
Click this icon, and then click an AP from the floorplan to remove
that AP.
8. Signal (%): This colored legend displays the signal strength coverage when you selected
either 2.4 GHz or 5 GHz for Coverage (see #2 above). See “Evaluating and Optimizing
Network Coverage” on page 183 for more information.
9. Upper slider: The upper slider is a zoom slider, allowing you to zoom in and out of the
floorplan. This is helpful in exact AP marker placement, and in assessing whether physical
obstructions that affect RF coverage are in place.
10. Lower slider: The bottom slider is the image contrast slider, allowing you to dim or enhance
the presence of the floorplan. If you have trouble seeing the floorplan, move the slider until
you achieve a satisfactory balance between markers and floorplan details.
11. Scale legend: To properly assess the distances in a floorplan, a scaler has been provided
so that you can place APs in the most precise location.
12. Open Space Office drop-down list: Open Office Space refers to the methodology used to
compute RF coverage/signal% (i.e., heat map) based on the current environment.
AP Icons
Each AP marker has variable features that help indicate identity and status:
A normal AP marker displays the
description of the AP and the number
of users that are currently associated
with the AP.
An unplaced AP marker displays a “?”
(question mark) above the icon.
174
Monitoring Your Wireless Network
Using the Map View Tools
175
Monitoring Your Wireless Network
Reviewing Current Alarms
3. Review the contents of this table. The Activities column is especially informative.
4. If a listed alarm condition has been resolved, click the now-active Clear link to the right.
You also have the option of clicking Clear All to resolve all alarms at one time.
176
Monitoring Your Wireless Network
Reviewing Recent Network Events
177
Monitoring Your Wireless Network
Monitoring Access Point Status
Ethernet port to which they are connected. The Clients table lists the wired client’s MAC
address, user name or IP address, the AP it is connected to, the port number, VLAN and
authorization status. Click the delete button to remove the entry of the wired client. The Events
/ Activities table displays recent connection and authentication events related to wired clients
only.
178
Monitoring Your Wireless Network
Monitoring Access Point Status
Events/Activities
This table displays an AP-related subset of the information on the Monitor > All Events/
Activities page.
179
Monitoring Your Wireless Network
Monitoring Individual APs
Heading Description
General Displays general information on the AP, including software
version, IP address and model number.
Info Displays uptime, clients and mesh status.
Actions Action icons provide tools for managing the AP (see “Using
Action Icons to Configure and Troubleshoot APs in a Mesh”).
WLANs Displays the WLANs that this AP is supporting.
Radio 802.11(a/n or g/n) Displays details on the 2.4 GHz (g/n) and 5 GHz (a/n) radios.
LAN Port Configuration Displays the current configuration of the AP’s LAN ports,
including their enabled state, type (Access Port or Trunk Port),
and Access VLAN ID.
Neighbor APs Displays nearby APs, their channel and signal strength.
Mesh-related Information Displays uplink/downlink information, transmission statistics
and details on mesh signal strength and stability (if mesh is
enabled).
Sensor Information Displays AP orientation and temperature details as reported
by the AP’s internal sensors (not supported on all APs). See
“Orientation” below for more information.
Clients Displays a list of the currently connected clients. Action icons
can be used to configure or troubleshoot a client from this list.
Events Displays an AP-related subset of the All Events / Activities
table.
Neighbor APs
ZoneDirector uses several calculations to determine which APs are in proximity to one another.
This information can be useful in planning or redesigning your Smart Mesh topology or in
troubleshooting link performance issues.
Details on neighbor APs include:
• Access Point: The AP’s description, if configured, or the MAC address if no name or
description is available.
180
Monitoring Your Wireless Network
Monitoring Individual APs
Orientation
This sensor displays the mounting orientation of the AP. Three orientations are possible:
• Desktop/Horizontal Mount
• Ceiling/Horizontal Mount
• Wall/Vertical Mount
Temperature
This sensor displays the temperature statistics as reported by the AP.
181
Monitoring Your Wireless Network
Detecting Rogue Access Points
To detect a rogue AP
1. Go to Monitor > Rogue Devices. (You can also click the “#of Rogue Devices” link from the
Devices Overview widget on the Dashboard.)
2. When the Monitor > Rogue Devices page appears, two tables are listed:
• The Currently Active Rogue Devices table
• The Known/Recognized Rogue Devices table.
3. Review the Currently Active Rogue Devices table. The following types of Rogue APs
generate an alarm when ZoneDirector detects them:
• SSID-spoof: A rogue AP that uses the same SSID as ZoneDirector’s AP, also known as
Evil-twin AP.
• MAC-spoof: A rogue AP that has the same BSSID (MAC) as one of the virtual APs
managed by ZoneDirector.
• Same-Network spoof: Wired reverse ARPs similar to Rogue AP BSSID.
The Encryption column indicates if a rogue device is encrypted or is open.
4. If a listed AP is part of another, nearby neighbor network, click Mark as Known. This
identifies the AP as posing no threat, while copying the record to the Known/Recognized
Rogue Devices table.
5. To locate rogue APs that do pose a threat to your internal WLAN, click the MAC Address
of a device to open the Map View.
6. If your worksite floorplan is imported into the Map View window and your APs are positioned
on the map, rogue APs can be generally identified with relative accuracy.
7. Open the Map View, and look for rogue AP icons . This provides a clue to their location.
182
Monitoring Your Wireless Network
Evaluating and Optimizing Network Coverage
You can now find the rogue APs and disconnect them. Or, if a rogue AP is actually a component
of a neighboring network, you can mark it as “known”.
NOTE: If your office or worksite is on a single floor in a multistory building, your upper- and
lower-floor neighbors' wireless access points may show up on the Map View, but seemingly in
your site. As the Map View cannot locate them in vertical space, you may need to do a bit more
research to determine where the AP is located and if it should be marked as “Known.”
183
Monitoring Your Wireless Network
Evaluating and Optimizing Network Coverage
184
7
Managing User Access
In This Chapter
Enabling Automatic User Activation with Zero-IT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Adding New User Accounts to ZoneDirector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Managing Current User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Creating New User Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Managing Automatically Generated User Certificates and Keys . . . . . . . . . . . . . . . . . . . 195
Using an External Server for User Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Activating Web Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
185
Managing User Access
Enabling Automatic User Activation with Zero-IT
186
Managing User Access
Enabling Automatic User Activation with Zero-IT
You have completed enabling Zero-IT for this WLAN. At this point, any user with the proper
credentials (username and password) and running a supported operating system can self-
provision his/her computer to securely access your wireless LANs.
187
Managing User Access
Enabling Automatic User Activation with Zero-IT
4. Run the prov.exe script to automatically configure this computer’s wireless settings for
secure access to the WLAN.
188
Managing User Access
Enabling Automatic User Activation with Zero-IT
5. If you are not running a supported operating system, you can manually configure wireless
settings by clicking the link at the bottom of the page (see “Provisioning Clients that Do
Not Support Zero-IT” on page 191).
Figure 113. Corporate WLAN configuration
You have completed Zero-IT configuration for this user. Repeat this procedure to automatically
configure all additional users of your internal WLAN.
189
Managing User Access
Enabling Automatic User Activation with Zero-IT
190
Managing User Access
Adding New User Accounts to ZoneDirector
NOTE: There is a known issue with certain versions of the iPhone Safari browser that results
in browser crash when redirected by the Hotspot service. If you encounter this problem, disable
auto-fill in the Safari browser settings or upgrade your iOS software to the latest version.
191
Managing User Access
Adding New User Accounts to ZoneDirector
This section describes the procedures for managing users using ZoneDirector’s internal user
database. For authentication using an external AAA server, see “Using an External Server for
User Authentication” on page 196.
NOTE: ZoneDirector 1100 can support up to 1,250 combined total users and guest passes in
the internal database. ZoneDirector 3000 licensed up to 250 APs can support up to 5,000 total
users and guest passes, while ZoneDirector 3000 licensed from 300 to 500 APs can support up
to 10,000. ZoneDirector 5000 can support up to 1,000 APs and 20,000 users. When the maximum
number of PSKs that ZoneDirector supports has been reached, the Web interface may be slower
in responding to requests.
4. If you have created roles that enable non-standard client logins or that gather staff members
into workgroups, open the Role menu, and then choose the appropriate role for this user.
For more information on roles and their application, see “Creating New User Roles” on
page 194.
5. Click OK to save your settings. Be sure to communicate the user name and password to
the appropriate end user.
192
Managing User Access
Managing Current User Accounts
Figure 115. The Create New form for adding users to the internal database
193
Managing User Access
Creating New User Roles
• Allow All WLANs: You have two options: (1) Allow Access to all WLANs, or (2) Specify
WLAN Access. If you select the second option, you must specify the WLANs by clicking
the check box next to each one. This option requires that you create WLANs prior to
setting this policy. See “Creating a WLAN” on page 115.
• Guest Pass: If you want users with this role to have the permission to generate guest
passes, enable this option.
NOTE: When creating a guest pass generator Role, you must ensure that this Role is given
access to the Guest WLAN. If you create a Role and allow guest pass generation, but do not
allow the Role access the relevant WLAN, members of the “Guest Pass Generator” Role will
still be unable to generate guest passes for the Guest WLAN.
• Administration: This option allows you to create a user role with ZoneDirector admin-
istration privileges - either full access or limited access.
5. When you finish, click OK to save your settings. This role is ready for assignment to
authorized users.
194
Managing User Access
Managing Automatically Generated User Certificates and Keys
6. If you want to create additional roles with different policies, repeat this procedure.
Figure 116. The Create New form for adding a role
195
Managing User Access
Using an External Server for User Authentication
196
Managing User Access
Activating Web Authentication
NOTE: If you want to test your connection to the authentication server, enter an existing user
name and password in the Test Authentication Settings panel, and then click Test. If testing
against a RADIUS server, this feature uses PAP or CHAP depending on the RADIUS server
configuration and the choice you made in RADIUS/RADIUS Accounting. Make sure that either
PAP or CHAP is enabled on the Remote Access Policy (assuming Microsoft IAS as the RADIUS
server) before continuing with testing authentication settings.
Figure 117. The Create New form for adding an authentication server
For more information on configuring an external authentication server, see “Using an External
AAA Server” on page 92.
197
Managing User Access
Activating Web Authentication
198
8
Managing Guest Access
In This Chapter
Configuring Guest Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Creating a Guest WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Configuring System-Wide Guest Access Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Working with Guest Passes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Generating and Printing a Single Guest Pass. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Generating and Printing Multiple Guest Passes at Once . . . . . . . . . . . . . . . . . . . . . . . . . 209
Configuring Guest Subnet Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Creating a Custom Guest Pass Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
199
Managing Guest Access
Configuring Guest Access
NOTE: ZoneDirector 1100 can support up to 1,250 combined total users and guest passes
in the internal database. ZoneDirector 3000 licensed up to 250 APs can support up to 5,000
total users and guest passes, while ZoneDirector 3000 licensed from 300 to 500 APs can support
up to 10,000. ZoneDirector 5000 can support up to 1,000 APs and 20,000 users. When the
maximum number of PSKs that ZoneDirector supports has been reached, the Web interface
may be slower in responding to requests.
200
Managing Guest Access
Configuring Guest Access
201
Managing Guest Access
Working with Guest Passes
202
Managing Guest Access
Working with Guest Passes
• Effective from the creation time: This type of guest pass is valid from the time it is first
created to the specified expiration time, even if it is not being used by any end user.
• Effective from first use: This type of guest pass is valid from the time the user uses it
to authenticate with ZoneDirector until the specified expiration time. An additional
parameter (A Guest Pass will expire in X days) can be configured to specify when an
unused guest pass will expire regardless of use. The default is 7 days.
5. When you finish, click Apply to save your settings and make this new policy active.
NOTE: Remember to inform users that they can access the Guest Pass Generation page at
https://{zonedirector-hostname-or-ipaddress}/guestpass. In the example
Figure 121, the Guest Pass Generation URL is https://172.17.17.150/guestpass.
Figure 121. The Guest Pass Generation section on the Guest Pass page
Guest Pass
Generation URL
203
Managing Guest Access
Working with Guest Passes
NOTE: When creating a guest pass generator Role, you must ensure that this Role is given
access to the Guest WLAN. If you create a Role and allow guest pass generation, but do not
allow the Role access the relevant WLAN, members of the “Guest Pass Generator” Role will
still be unable to generate guest passes for the Guest WLAN.
• Guest Pass: If you want users with this role to have permission to generate guest passes,
check this option.
4. Click OK to save your settings. This new role is ready for application to authorized users.
204
Managing Guest Access
Working with Guest Passes
NOTE: You can edit an existing user account and reassign the guest pass generator role, if
you prefer.
5. Click OK to save your settings. Be sure to communicate the role, user name and password
to the appropriate end user.
205
Managing Guest Access
Working with Guest Passes
NOTE: The following procedure will guide you through generating and printing a guest pass.
For instructions on how to generate multiple guest passes, see “Generating and Printing
Multiple Guest Passes at Once” on page 209.
NOTE: Before starting, make sure that your computer is connected to a local or network
printer.
206
Managing Guest Access
Working with Guest Passes
• Full Name: Type the name of the guest user for whom you are generating the guest
pass.
• Valid for: Specify the time period when the guest pass will be valid. Do this by typing
a number in the blank box, and then selecting a time unit (Minutes, Hours, Days or
Weeks).
• WLAN: Select the WLAN for this guest (typically, a “guest” WLAN).
• Key: Leave as is if you want to use the random key that ZoneDirector generated. If you
want to use a key that is easy to remember, delete the random key, and then type a
custom key. For example, if ZoneDirector generated the random key OVEGS-RZKKF,
you can change it to joe-guest-key. Customized keys must be between one and 16
ASCII characters.
NOTE: Each guest pass key must be unique and is distributed on all guest WLANs. Therefore,
you cannot create the same guest pass for use on multiple WLANs.
• Remarks (optional): Type any notes or comments. For example, if the guest user is a
visitor from a partner organization, you can type the name of the organization.
• Sharable: Check this box to allow multiple users to share a single guest pass. (This
option will only be available if you allowed multiple users to share a single guest pass
on the Configure > Guest Access page.)
• Session: Enable this check box and select a time increment after which guests will be
required to log in again. If this feature is disabled, connected users will not be required
to re-log in until the guest pass expires.
7. Click Next. The Guest Pass Generated page appears.
8. In the drop-down menu, select the guest pass instructions that you want to print out. If you
did not create custom guest pass printouts, select Default.
9. Click Print Instructions. A new browser page appears and displays the guest pass instruc-
tions. At the same time, the Print dialog box appears.
10. Select the printer that you want to use, and then click OK to print the guest pass instructions.
You have completed generating and printing a guest pass for your guest user.
Figure 124. The Guest Pass Generated page (with customized key)
207
Managing Guest Access
Working with Guest Passes
208
Managing Guest Access
Working with Guest Passes
NOTE: The following procedure will guide you through generating and printing multiple guest
passes. For instructions on how to generate a single guest pass, see “Generating and Printing
a Single Guest Pass” on page 206.
NOTE: Before starting, make sure that your computer is connected to a local or network printer.
NOTE: Each guest pass key must be unique and is distributed on all guest WLANs. Therefore,
you can not create the same guest pass for use on multiple WLANs.
• Profile (*.csv): If you have created a Guest Pass Profile (see “Creating a Guest Pass
Profile” on page 210), use this option to import the file.
• Sharable: Select this option if you want to allow multiple users to share a single guest
pass. (This option will only be available if you allowed multiple users to share a single
guest pass on the Configure > Guest Access page.)
• Session: Enable this check box and select a time increment after which guests will be
required to log in again. If this feature is disabled, connected users will not be required
to re-log in until the guest pass expires.
209
Managing Guest Access
Working with Guest Passes
If you want to be able to identify the guest pass users by their names (for monitoring or
auditing purposes in a hotel setting, for example), click Choose File, and upload a guest
pass profile instead. See “Creating a Guest Pass Profile” below for more information.
7. Click Next. The Guest Pass Generated page appears, displaying the guest pass user names
and expiration dates.
8. In Select a template for Guest Pass instructions, select the guest pass instructions that
you want to print out. If you did not create custom guest pass printouts, select Default.
9. Print the instructions for a single guest pass or print all of them.
• To print instructions for all guest passes, click Print All Instructions.
• To print instructions for a single guest pass, click the Print link that is in the same row
as the guest pass for which you want to print instructions.
A new browser page appears and displays the guest pass instructions. At the same time,
the Print dialog box appears.
10. Select the printer that you want to use, and then click OK to print the guest pass instructions.
You have completed generating and printing guest passes for your guest users. If you want to
save a record of the batch guest passes that you have generated, click the here link in “Click
here to download the generated Guest Passes record,” and then download and save the CSV
file to your computer.
210
Managing Guest Access
Working with Guest Passes
5. Using a spreadsheet application, open the CSV file and edit the guest pass profile by filling
out the following columns:
• #Guest Name: Type the name of the guest user (one name per row).
• Remarks: (Optional) Type any note or remarks about the guest pass.
• Key: Type a guest pass key consisting of 1-16 alphanumeric characters. If you want
ZoneDirector to generate the guest pass key automatically, leave this column blank.
6. Go back to the Guest Information page, and then complete steps 6 to 10 in “Generating
and Printing Multiple Guest Passes at Once” above to upload the guest pass profile and
generate multiple guest passes.
211
Managing Guest Access
Working with Guest Passes
2. In the Restricted Subnet Access section, click Create New. Text boxes appear under the
table columns in which you can enter parameters that define the access rule.
3. Under Description, type a name or description for the access rule that you are creating.
4. Under Type, select Deny if this rule will prevent guest users from accessing certain subnets,
or select Allow if this rule will allow them access.
5. Under Destination Address, type the IP address and subnet mask (format: A.B.C.D/M)
on which you want to allow or deny users access.
6. If you want to allow or restrict subnet access based on the application, protocol, or
destination port used, click the Advanced Options link, and then configure the settings.
7. Click OK to save the subnet access rule.
Repeat Steps 2 to 7 to create up to 22 subnet access rules.
212
Managing Guest Access
Working with Guest Passes
213
Managing Guest Access
Working with Guest Passes
214
Managing Guest Access
Working with Guest Passes
Table 28. Tokens that you can use in the guest pass printout
Token Description
{GP_GUEST_NAME} Guest pass user name
{GP_GUEST_KEY} Guest pass key
{GP_IF_EFFECTIVE_FROM_CREATION_TIME} If you set the validity period of guest
passes to Effective from the creation
time (in the Guest Pass Generation
section), this token shows when the guest
pass was created and when it will expire.
{GP_ELSEIF_EFFECTIVE_FROM_FIRST_USE} If you set the validity period of guest
passes to Effective from first use (in the
Guest Pass Generation section), this
token shows the number of days during
which the guest pass will be valid after
activation. It also shows the date and time
when the guest pass will expire if not
activated.
{GP_ENDIF_EFFECTIVE} This token is used in conjunction with
either the
{GP_ELSEIF_EFFECTIVE_FROM_FIRS
T_USE} or {GP_ENDIF_EFFECTIVE}
token.
{GP_VALID_DAYS} Number of days for which the guest pass
is valid.
{GP_VALID_TIME} Date and time when the guest pass
expires
{GP_GUEST_WLAN} Name of WLAN that the guest user can
access
215
Managing Guest Access
Working with Guest Passes
216
9
Deploying a Smart Mesh Network
In This Chapter
Overview of Smart Mesh Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Smart Mesh Networking Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Supported Mesh Topologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Understanding Mesh-related AP Statuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Using the ZoneFlex LEDs to Determine the Mesh Status . . . . . . . . . . . . . . . . . . . . . . . . . 229
Using Action Icons to Configure and Troubleshoot APs in a Mesh . . . . . . . . . . . . . . . . . 231
Setting Mesh Uplinks Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Troubleshooting Isolated Mesh APs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
217
Deploying a Smart Mesh Network
Overview of Smart Mesh Networking
NOTE: For best practices and recommendations on planning and deploying a Ruckus Wireless
Smart Mesh network, refer to “Smart Mesh Networking Best Practices” on page 275.
Term Definition
Mesh Node A Ruckus Wireless ZoneFlex AP with mesh capability enabled.
Root AP (Root A mesh node that communicates with ZoneDirector through its Ethernet
Access Point) (that is, wired) interface.
Mesh AP (Mesh A mesh node that communicates with ZoneDirector through its wireless
Access Point) interface.
eMAP (Ethernet An eMAP is a mesh node that is connected to its uplink AP through a
Mesh AP) wired Ethernet cable, rather than wirelessly. eMAP nodes are used to
bridge wireless LAN segments together.
218
Deploying a Smart Mesh Network
Supported Mesh Topologies
Term Definition
Mesh Tree Each Mesh AP has exactly one uplink to another Mesh AP or Root AP.
Each Mesh AP or Root AP could have multiple Mesh APs connecting to
it. Thus, the resulting topology is a tree-like topology.
A single ZoneDirector device can manage more than one mesh tree.
There is no limit to the number of trees in a mesh. The only limitation on
how many mesh trees the ZoneDirector can manage is dependent on
the number of APs a ZoneDirector can manage. For example, a
ZoneDirector 1006 can manage one mesh tree of 6 APs, two mesh trees
of 3 APs each, or three mesh trees of 2 APs each.
Hop The number of wireless mesh links a data packet takes from one Mesh
AP to the Root AP. For example, if the Root AP is the uplink of Mesh AP
1, then Mesh AP 1 is one hop away from the Root AP. In the same
scenario, if Mesh AP 1 is the uplink of Mesh AP 2, then Mesh AP 2 is two
hops away from the Root AP. A maximum of 8 hops is supported.
Standard Topology
The standard Smart Mesh topology consists of ZoneDirector and a number of Root APs and
Mesh APs. In this topology, ZoneDirector and the upstream router are connected to the same
wired LAN segment. You can extend the reach of your wireless network by forming and
connecting multiple mesh trees (see Figure 130) to the wired LAN segment. In this topology,
all APs connected to the wired LAN are considered “Root APs,” and any AP not connected to
the wired LAN is considered a “Mesh AP.”
219
Deploying a Smart Mesh Network
Supported Mesh Topologies
220
Deploying a Smart Mesh Network
Supported Mesh Topologies
221
Deploying a Smart Mesh Network
Supported Mesh Topologies
Use the Monitor > Mesh page to see a tree diagram of your Smart Mesh network.
Table 30. Mesh View icons
Icon Meaning
Root AP (RAP)
Mesh AP (MAP)
eMesh AP (eMAP)
You can also view the role of any AP in your mesh network from the Monitor > Access Points
page or from the Mesh Topology widget on the Dashboard.
222
Deploying a Smart Mesh Network
Deploying a Wireless Mesh via ZoneDirector
223
Deploying a Smart Mesh Network
Deploying a Wireless Mesh via ZoneDirector
CAUTION: You can not disable Smart Mesh once you enable it. This is by design, to prevent
isolating nodes. If you want to disable Smart Mesh once it has been enabled, you will have to
factory reset ZoneDirector, or disable mesh for each AP, as described in “Managing Access
Points Individually” on page 161.
5. In Mesh Name (ESSID), type a name for the mesh network. Alternatively, do nothing to
accept the default mesh name that ZoneDirector has generated.
6. In Mesh Passphrase, type a passphrase that contains at least 12 characters. This passphrase
will be used by ZoneDirector to secure the traffic between Mesh APs. Alternatively, click
Generate to generate a random passphrase with 32 characters or more.
7. In the Mesh Settings section, click Apply to save your settings and enable Smart Mesh.
You have completed enabling mesh capability on ZoneDirector. You can now start provisioning
and deploying the APs that you want to be part of your wireless mesh network.
224
Deploying a Smart Mesh Network
Deploying a Wireless Mesh via ZoneDirector
225
Deploying a Smart Mesh Network
Deploying a Wireless Mesh via ZoneDirector
2. If Auto Approval is enabled, continue to Step 3. If Auto Approval is disabled, log into
ZoneDirector, check the list of currently active access points for the AP that you are
attempting to provision, and then click the corresponding Allow link to approve the join
request. For detailed procedures on approving join requests, see “Verifying/Approving
New APs” on page 147.
3. After the AP has been provisioned, disconnect it from the wired network, unplug the power
cable, and then move the device to its deployment location.
• If you want the AP to be a Root AP, reconnect it to the wired network using one of its
Ethernet ports, and then power it on. When the AP detects ZoneDirector again through
its Ethernet port, it will set itself as a Root AP, and then it will start accepting mesh
association requests from Mesh APs.
• If you want the AP to be a Mesh AP, power it on but do not reconnect it to the wired
network. When it does not detect ZoneDirector through its Ethernet port within 90
seconds, it will search for other Root APs or Mesh APs and, once mesh neighbor
relationships are established, form a mesh tree.
NOTE: After an AP in its factory default state has been provisioned, you need to reboot it to
enable mesh capability.
NOTE: If you are located in the United States and have a ZF 7962/7363 AP that is expected
to serve as a Root AP (or eMAP), with a 7762/S/T/7761-CM Mesh AP as its downlink, you will
need to set the channel for the ZF 7962/7363 to one of the non-DFS channels. Specifically,
choose one of the following channels: 36, 40, 44, 48, 149, 153, 157, 161, 165. This is due to the
ZF 7962/7363’s ability to use more channels than the 7762 or 7761-CM, which could result in
the RAP choosing a channel that is not available to the MAP. Alternatively, go to Configure >
System > Country Code, and set the Channel Optimization setting to “Optimize for Compat-
ibility.”
Repeat Steps 1 to 3 for each AP that you want to be part of your wireless mesh network. After
you complete provisioning and deploying all mesh nodes, verify that the wireless mesh has
been set up successfully.
226
Deploying a Smart Mesh Network
Deploying a Wireless Mesh via ZoneDirector
3. Verify that a mesh network has been formed by checking if dotted lines appear between
the mesh nodes. These dotted lines identify the neighbor relationships that have been
established in the current mesh network.
NOTE: If your mesh spans multiple ZoneDirectors, it is possible for a node to be associated
to a different ZoneDirector than its parent or children.
Figure 134. Dotted lines indicate that these APs are part of the wireless mesh network
The symbols next to the AP icons indicate whether the AP is a Root AP, Mesh AP or eMAP. Refer
to the following table:
Table 31. Map View AP icons
227
Deploying a Smart Mesh Network
Understanding Mesh-related AP Statuses
228
Deploying a Smart Mesh Network
Using the ZoneFlex LEDs to Determine the Mesh Status
WLAN LED
When Smart Mesh is enabled, the behavior of the WLAN LED indicates downlink status. Refer
to the table below for a complete list of possible LED colors and behaviors for Root APs and
Mesh APs, and the mesh status that they indicate.
229
Deploying a Smart Mesh Network
Using the ZoneFlex LEDs to Determine the Mesh Status
NOTE: On dual-band ZoneFlex APs, mesh networking is enabled only on the 5 GHz radio.
The following dual-band ZoneFlex AP models currently support mesh networking: ZoneFlex
7363, 7762/S/T, 7761-CM, 7962 and 7982. Refer to the following sections for information on
how to check these dual-band APs for their mesh status.
ZoneFlex 7762 AP
On ZoneFlex 7762 APs (including 7762-S and 7762-T), the STATUS LED indicates the AP's mesh
status. See the table below for more information.
230
Deploying a Smart Mesh Network
Using Action Icons to Configure and Troubleshoot APs in a Mesh
231
Deploying a Smart Mesh Network
Setting Mesh Uplinks Manually
232
Deploying a Smart Mesh Network
Troubleshooting Isolated Mesh APs
CAUTION: Do not manually set a Mesh AP as a Root AP. Only APs that are connected to
ZoneDirector via Ethernet (and on the same LAN segment) should be configured as Root APs.
Misconfiguring a Mesh AP or an eMAP as a Root AP can cause the AP to become isolated, or,
in the case of eMAP, can result in a network loop.
NOTE: If you set Uplink Selection for an AP to Manual and the uplink AP that you selected is
off or unavailable, the AP status on the Monitor > Access Points page will appear as Isolated
Mesh AP.
NOTE: A mesh network is dynamic in nature. Before attempting to resolve any mesh-related
issue, please wait 15 minutes to allow the mesh network to stabilize. Some mesh-related issues
are automatically resolved once the mesh network stabilizes.
233
Deploying a Smart Mesh Network
Troubleshooting Isolated Mesh APs
234
Deploying a Smart Mesh Network
Troubleshooting Isolated Mesh APs
235
Deploying a Smart Mesh Network
Best Practices and Recommendations
2. Connect to this WLAN using WPA and the passphrase ruckus-<admin password>. (The
admin password is the same as that used to log into ZoneDirector).
3. You can now access the AP’s Web interface by entering the AP’s recovery IP address
169.254.1.1 in the browser.
Note that because the AP is still in ZoneDirector-managed state, you can not make configura-
tion changes via the Web interface. Therefore you will need to proceed to the next step and
connect to the AP’s CLI to make changes.
NOTE: To paste text into PuTTY, press ctrl+v to paste, then click the right mouse button.
236
10
Setting Administrator Preferences
In This Chapter
Changing the ZoneDirector Administrator User Name and Password . . . . . . . . . . . . . . 238
Changing the Web Interface Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Upgrading ZoneDirector and ZoneFlex APs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Working with Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Restoring ZoneDirector to Default Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Working with SSL Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Using an External Server for Administrator Authentication. . . . . . . . . . . . . . . . . . . . . . . . 253
Upgrading the License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
237
Setting Administrator Preferences
Changing the ZoneDirector Administrator User Name and Password
NOTE: If authentication with an external server is enabled and the Fallback to admin name/
password if failed check box is disabled, you will be unable to edit the user name and password.
To edit the user name and password:
1. Select the Fallback to admin name/password if failed check box to enable the user name
and password boxes.
2. Change the user name and password.
3. Clear the Fallback to admin name/password if failed check box.
4. Click Apply to save your changes.
238
Setting Administrator Preferences
Changing the Web Interface Display Language
NOTE: This only affects how the ZoneDirector Web interface appears, and does not modify
either the operating system or Web browser settings.
3. Click Apply to save your settings. The changes go into effect immediately.
239
Setting Administrator Preferences
Upgrading ZoneDirector and ZoneFlex APs
NOTE: Upgrading ZoneDirector and the APs will temporarily disconnect them (and any
associated clients) from the network. To minimize network disruption, Ruckus Wireless recom-
mends performing the upgrade procedure at an off-peak time.
CAUTION: If ZoneDirector is running a software version or earlier than version 9.3 and you
want to upgrade to version 9.4, you will need to upgrade it to version 9.3 first, and then upgrade
it to version 9.4. If you try to upgrade directly to 9.4 from a version earlier than 9.3, the upgrade
will fail. (There are some specific exceptions, see 9.4 Release Notes for more information.)
NOTE: The full network upgrade is successive in sequence. After ZoneDirector is upgraded,
it will contact each active AP, upgrade it, and then restore it to service.
CAUTION: The AP uses FTP to download firmware updates from ZoneDirector. If you have an
access control list (ACL) or firewall between ZoneDirector and the AP, make sure that FTP traffic
is allowed to ensure that the AP can successfully download the firmware update.
240
Setting Administrator Preferences
Upgrading ZoneDirector and ZoneFlex APs
CAUTION: Do not attempt to manually upgrade the standby ZoneDirector first, followed by
the active unit. If you do this, some configuration options may get lost during the upgrade
process. Be sure to begin the upgrade process from either the active ZoneDirector’s Web
interface or the shared Management interface.
241
Setting Administrator Preferences
Working with Backup Files
CAUTION: Restoring a backup file will automatically reboot ZoneDirector and all APs that are
currently associated with it. Users associated with these APs will be temporarily disconnected;
wireless access will be restored automatically after ZoneDirector and the APs have completed
booting up.
242
Setting Administrator Preferences
Working with Backup Files
NOTE: If you use the Restore everything option to restore settings from one ZoneDirector
unit to another, note that wireless clients reporting to the AP managed by the first ZoneDirector
unit will need to go through Zero-IT activation again to obtain new client certificates. Zero-IT
activation is enabled by default, therefore no manual configuration is required from you.
• Restore everything, except system name and IP address settings (for failover deploy-
ment at the same site): Select this option if you are deploying a second ZoneDirector
for failover purposes.
• Restore only WLAN settings, access control list, roles, and users (use this as a template
for different sites): Select this option if you want to use the backup file as a configuration
template.
5. Click the Restore button.
ZoneDirector restores the backup file. During this process, ZoneDirector automatically logs you
out of the Web interface. When the restore process is complete, ZoneDirector automatically
restarts and your wireless network will be ready for use again.
243
Setting Administrator Preferences
Restoring ZoneDirector to Default Factory Settings
• To import this file and continue importing AP lists from other backup files, select Import
this backup file and additional backup file(s). Then click Import. When the import is
complete, you will be prompted to import AP configurations from additional backup
files.
4. When finished, click Import. ZoneDirector will import all AP configurations from any backup
files selected and reboot automatically. You must wait for the reboot process to complete
before being able to log back into ZoneDirector.
5. When the reboot process is complete, the restored APs appear in the Access Points table
at the top of the page.
Figure 145. Importing AP lists only from a backup file
CAUTION: When this procedure is complete, you will need to redo a complete setup. If
ZoneDirector is on a live network, a new IP address may be assigned to the system. In this case,
the system can be discovered by a UPnP client application, such as Windows “My Network
Places.” If there is no DHCP server on the connected network, the system's default IP address
is 192.168.0.2 with subnet mask 255.255.255.0.
244
Setting Administrator Preferences
Restoring ZoneDirector to Default Factory Settings
NOTE: A complete set of instructions is available in the Quick Start Guide (QSG). Before
restoring ZoneDirector to factory default settings, you should open and print out the QSG
pages. You can follow those instructions to set up ZoneDirector after restoring factory defaults.
NOTE: Do not disconnect ZoneDirector from its power source until this procedure is complete.
245
Setting Administrator Preferences
Working with SSL Certificates
2. Insert a straightened paper clip in the hole and press for at least 5 seconds.
After the reset is complete, the Status LED blinks red, then blinks green, indicating that the
system is in factory default state.
After you complete the Setup Wizard, the Status LED will be steady green.
NOTE: Ruckus Wireless recommends using the FQDN as the Common Name if possible. If
your network does not have a DNS server, you may use ZoneDirector’s IP address instead.
However, note that some CA’s may not allow this.
– If you wish to access ZoneDirector from a public network via the internet you must
use a Fully Qualified Domain Name (FQDN).
– In all cases when using a familiar name there must be an appropriate private or
public DNS entry to resolve the familiar name to ZoneDirector’s IP address.
– If you use a familiar name, this name will be shown in the browser’s URL whenever
accessing ZoneDirector (i.e., administrator interface, standard captive portal and
guest access captive portal).
• Subject Alternative Name: (Optional) Select either IP or DNS from the menu and enter
either alternative IP addresses or alternate DNS names.
246
Setting Administrator Preferences
Working with SSL Certificates
• Organization*: Type the complete legal name of your organization (for example,
Ruckus Wireless, Inc.). Do not abbreviate your organization name.
• Organization Unit: (Optional) Type the name of the division, department, or section in
your organization that manages network security (for example, Network Manage-
ment).
• Locality/City*: Type the city where your organization is legally located (for example,
Sunnyvale).
• State/Province*: Type the state or province where your organization is legally located
(for example, California) Do not abbreviate the state or province name.
• Country*: Select your country or region from the pull-down menu.
3. Click Apply. A dialog box appears and prompts you to save the CSR file (myreq.csr) that
you have just created.
4. Save the file to your computer.
5. Go to a certificate authority's Web site and follow the instructions for purchasing an SSL
certificate.
6. When you are prompted for the certificate signing request, copy and paste the content of
the text file that you saved in Step 4., and then complete the certificate purchase.
After the certificate authority approves your CSR, you will receive the SSL certificate via email.
The following is an example of a signed certificate that you will receive from a certificate
authority:
-----BEGIN CERTIFICATE-----
MIIFVjCCBD6gAwIBAgIQLfaGuqKukMumWhbVf5v4vDANBgkqhkiG9w0BAQUFADCBs
DELMAkGA1UEBhMCVVMxFzAVBgNVBAoTDlZlcmlTaWduLCBJbmMuMR8wHQYDVQQLBg
EFBQcBAQRtMGswJAYIKwYBBQUHMAGGGGh0dHA6Ly9vY3NwLnZlcmlzaWduLmNvbTB
DBggrBgEFBQcwAoY3aHR0cDovL1NWUlNlY3VyZS1haWEudmVyaXNpZ24uY29tL1NW
UlNlY3VyZTIwMDUtYWlhLmNlcjBuBggrBgEFBQcBDARiMGChXqBcMFowWDBWFglpb
WFnZS9naWYwITAfMAcGBSsOAwIaBBRLa7kolgYMu9BSOJsprEsHiyEFGDAmFiRodH
RwOi8vbG9nby52ZXJpc2lnbi5jb20vdnNsb2dvMS5naWYwDQYJKoZIhvcNAQEFBQA
DggEBAI/S2dmm/
kgPeVAlsIHmx751o4oq8+fwehRDBmQDaKiBvVXGZ5ZMnoc3DMyDjx0SrI9lkPsn22
3CV3UVBZo385g1T4iKwXgcQ7WF6QcUYOE6HK+4ZGcHermFf3fv3C1FoCjq+zEu8Zb
oUf3fWbGprGRA+MR/dDI1dTPtSUG7/zWjXO5jC//0pykSldW/
q8hgO8kq30S8JzCwkqrXJfQ050N4TJtgb/
YC4gwH3BuB9wqpRjUahTiK1V1ju9bHB+bFkMWIIMIXc1Js62JClWzwFgaGUS2DLE8
xICQ3wU1ez8RUPGnwSxAYtZ2N7zDxYDP2tEiO5j2cXY7O8mR3ni0C30=
-----END CERTIFICATE-----
7. Copy the content of the signed certificate, and then paste it into a text file. Save the file.
You may now import the signed certificate into ZoneDirector. Refer to the following section for
instructions.
247
Setting Administrator Preferences
Working with SSL Certificates
6. After importing the certificate, ZoneDirector will check if the imported certificate matches
ZoneDirector’s private key. If the certificate matches the private key, ZoneDirector asks
whether you want to install the certificate and reboot, or install additional intermediate
certificates.
248
Setting Administrator Preferences
Working with SSL Certificates
7. If the SSL certificate you imported does not match ZoneDirector’s private key, you can try
another certificate, or click the click here link to import a private key.
Figure 149. Uploaded certificate does not match private key; try another certificate or import
private key
8. If you click the click here link to import a private key, the following dialog is displayed:
Figure 150. Importing a private key to match your signed certificate
9. After you import a private key, you must import the signed certificate again (see Step 3.).
Figure 151. You must import the certificate again after changing ZoneDirector’s private key
10. If you choose to import additional intermediate certificates, ZoneDirector first installs the
new signed certificate, then prompts you to import intermediate certificates.
249
Setting Administrator Preferences
Working with SSL Certificates
11. Once you have finished importing the new signed certificate and any intermediate certifi-
cates, click Import to complete the installation and reboot ZoneDirector.
Figure 153. Click Import to install all intermediate certificates and reboot
12. Finally, you can also import a wildcard certificate. If you do this, ZoneDirector will prompt
you to fill in ZoneDirector’s redirect URL before proceeding.
Figure 154. You must enter ZoneDirector’s redirect URL if using a wildcard certificate
13. Once the private key matches and intermediate certificates are imported, clicking the
Import button will start the Loading Certificate process. The following screen is displayed
during the install and reboot process:
250
Setting Administrator Preferences
Working with SSL Certificates
You have completed installing a new signed SSL certificate to ZoneDirector. This allows you to
connect to ZoneDirector securely using HTTPS without encountering browser security warn-
ings.
251
Setting Administrator Preferences
Working with SSL Certificates
4. Log in to the peer ZoneDirector, and import the certificate as described in “Importing an
SSL Certificate” on page 248.
5. After the certificate has been imported, ZoneDirector checks for private key match.
6. If the imported certificate does not match ZoneDirector’s private key, a warning message
appears.
Figure 157. The imported certificate does not match ZoneDirector’s private key
7. Click the click here link, and an Import Private Key dialog appears.
Figure 158. Importing a private key
8. Click Browse and locate the private key file you saved in step 2.
9. Click Import to finish importing the private key to ZoneDirector.
252
Setting Administrator Preferences
Using an External Server for Administrator Authentication
CAUTION: If you do not select the Allow ZoneDirector Administration check box, administra-
tors that are assigned this role will be unable to log into ZoneDirector even if all other settings
are configured correctly.
253
Setting Administrator Preferences
Using an External Server for Administrator Authentication
4. Test your authentication settings (Configure > AAA Servers > Test Authentication
Settings).
5. Specify AAA server to use (Administer > Preferences > Authenticate with Auth Server).
• Verify that the Fallback to admin name/password if failed check box is selected. Keeping
this check box selected ensures that administrators will still be able to log into the
ZoneDirector Web interface even when the authentication server is unavailable.
Congratulations! You have completed setting up ZoneDirector to use external servers for
administrator authentication. Whenever a user with administrator privileges logs into the
ZoneDirector Web interface, an event will be recorded. The following is an example of the
event details that you will see:
Admin [user_name] login (authenticated by {Authentication Server}
with {Role}).
254
Setting Administrator Preferences
Upgrading the License
NOTE: The system does not reboot or reset after a license is imported.
255
Setting Administrator Preferences
Upgrading the License
256
11
Troubleshooting
In This Chapter
Troubleshooting Failed User Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Fixing User Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Measuring Wireless Network Throughput with SpeedFlex . . . . . . . . . . . . . . . . . . . . . . . . 260
Diagnosing Poor Network Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Starting a Radio Frequency Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Generating a Debug File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Viewing Current System and AP Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Packet Capture and Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Restarting an Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Restarting ZoneDirector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
257
Troubleshooting
Troubleshooting Failed User Logins
258
Troubleshooting
Fixing User Connections
3. The client will be immediately disconnected from the WLAN. (Be sure not to block the client.
If you do accidentally block a client, go to Configure > Access Control to unblock.)
4. From the client computer, refresh the list of wireless networks and attempt to log in again.
5. After one to two minutes, the Clients table will refresh and display the client again.
Figure 160. The Currently Active Clients page
259
Troubleshooting
Measuring Wireless Network Throughput with SpeedFlex
At the end of this process, the user should be reconnected. If problems persist, they may
originate in Windows or in the wireless network adapter.
CAUTION: Before running SpeedFlex, verify that the Guest Usage and Wireless Client Isolation
options (on the Configure > WLANs > Editing {WLAN Name} page) are disabled. The
SpeedFlex Wireless Performance tool may not function properly when either or both of these
options are enabled. For example, SpeedFlex may be inaccessible to users at http://
{zonedirector-ip-address}/perf or SpeedFlex may prompt you to install the Speed-
Flex application on the target client, even when it is already installed.
NOTE: The following procedure describes how to run SpeedFlex from the ZoneDirector Web
interface to measure a wireless client’s throughput. For instructions on how to run SpeedFlex
from a wireless client (for users), refer to “Allowing Users to Measure Their Own Wireless
Throughput” on page 264.
NOTE: SpeedFlex is unable to measure the throughput between two devices if those two
devices are not on the same VLAN or the same subnet.
260
Troubleshooting
Measuring Wireless Network Throughput with SpeedFlex
NOTE: If ZoneDirector is unable to determine the IP address of the wireless client that you
want to test (for example, if the wireless client is using a static IP address), the SpeedFlex link
for that client does not appear on the Currently Active Clients page.
6. Choose UDP or TCP from the Protocol drop-down list. Only one type of traffic can be tested
at a time.
7. If you are testing AP throughput, you have the option to test both Downlink and Uplink
throughput. Both options are selected by default. If you only want to test one of them, clear
the check box for the option that you do not want to test.
8. Click the Start button.
• If the target client does not have SpeedFlex installed, a message appears in the
ZoneDirector administrator’s browser, informing you that the SpeedFlex tool has to be
installed and running on the client before the wireless performance test can continue.
Click the OK button on the message, download the appropriate SpeedFlex version
(Windows, Mac or Android) from http://<ZoneDirector-IP-Address>/perf,
and email it to the user, or instruct the user to go to http://<ZoneDirector-IP-
Address>/perf to download and install it. (See “Allowing Users to Measure Their
Own Wireless Throughput” on page 264.) After SpeedFlex is installed and running on
the client, click Start again to continue with the wireless performance test.
A progress bar appears below the speedometer as SpeedFlex generates traffic to measure the
downlink or uplink throughput. One throughput test typically runs for 10-30 seconds. If you're
testing AP throughput and you selected both Downlink and Uplink options, both tests should
take about one minute to complete.
When the tests are complete, the results appear below the Start button. Information that is
shown includes the downlink/uplink throughput and the packet loss percentage during the
tests.
261
Troubleshooting
Measuring Wireless Network Throughput with SpeedFlex
Figure 162. Click the download link for the target client’s operating system
Figure 163. A progress bar appears as SpeedFlex measures the wireless throughput
262
Troubleshooting
Measuring Wireless Network Throughput with SpeedFlex
Figure 164. When the test is complete, the tool shows the downlink throughput and packet
loss percentage
NOTE: Note that SpeedFlex for mesh links is unsupported for 802.11g APs (this feature is
available for 11n APs only). SpeedFlex to clients is supported for all ZoneFlex APs.
1. Go to Monitor > Mesh, or open the Mesh Topology widget on the Dashboard.
2. Locate the AP whose throughput you want to measure, and click the SpeedFlex icon on
the same row as that AP. The SpeedFlex icon changes to an icon with a green check mark,
and the Multi-Hops SpeedFlex button appears.
3. Click Multi-Hops SpeedFlex. The SpeedFlex utility launches in a new browser window.
4. Select Uplink, Downlink or both (default is both), and click Start to begin. Note that multi-
hop SpeedFlex takes considerably longer to complete than a single hop. If you want to
complete the test faster, deselect either Uplink or Downlink and test one direction at a time.
263
Troubleshooting
Measuring Wireless Network Throughput with SpeedFlex
264
Troubleshooting
Measuring Wireless Network Throughput with SpeedFlex
If you want wireless users to be able to measure their own wireless throughput, you can provide
this link to them, along with the instructions below. Before sending out these instructions,
remember to replace the {zonedirector-ip-address} variable with the actual ZoneDi-
rector IP address.
265
Troubleshooting
Diagnosing Poor Network Performance
CAUTION: This operation will interrupt active network connections for all current users.
3. Open the Dashboard or go to Monitor > Map View to review the scan results. This will
include rogue device detection, and an updated coverage evaluation.
266
Troubleshooting
Using the Ping and Traceroute Tools
267
Troubleshooting
Using the Ping and Traceroute Tools
Figure 168. Launching the Ping/Traceroute Troubleshooting window from the Dashboard
The Network Connectivity window opens. Click Ping to ping the IP address or Trace Route to
diagnose the number of hops to the IP address.
You can also access the Ping and Traceroute tools by clicking the troubleshooting icon for
an AP or client on the Monitor > Access Points and Monitor > Currently Active Clients pages,
or via the Toolbox drop-down menu available from any page in the Web interface.
268
Troubleshooting
Generating a Debug File
CAUTION: Do not start this procedure unless asked to do so by technical support staff.
NOTE: The debug (or diagnostics) file is encrypted and only Ruckus Wireless support
representatives have the proper tools to decrypt this file.
To view AP logs
1. Go to Administer > Diagnostics, and locate the AP Logs section.
2. Click the “Click Here” link next to “To show current AP logs...”. The log data is displayed
in the text box beneath the link.
269
Troubleshooting
Viewing Current System and AP Logs
270
Troubleshooting
Packet Capture and Analysis
271
Troubleshooting
Importing a Script
8. The remote host interface list on the right updates. Select wlan50 from the list if you are
streaming on the 2.4 GHz radio, or select wlan51 if streaming on the 5 GHz radio.
9. Click Start. Wireshark displays the packet stream in a new window.
Figure 172. Add APs from Currently Managed APs list to Capture APs list
Figure 173. Click Start to begin packet capture; click Remove to remove APs from the list
Importing a Script
The Upload Scripts feature can be used to help Ruckus Support in diagnosing customer
network issues remotely by allowing the administrator to upload a Ruckus-created script to
ZoneDirector themselves. If instructed to do so by Ruckus Support, go to Administer >
Diagnostics > Import Scripts and click Choose File to upload a script to ZoneDirector.
272
Troubleshooting
Restarting an Access Point
Figure 174. The Upload Scripts and Remote Troubleshooting features are used by Ruckus
Support in diagnosing customer network issues remotely
Restarting ZoneDirector
There are three “restart” options: [1] to disconnect and then reconnect the Ruckus ZoneDirector
from the power source, [2] to follow this procedure which simultaneously shuts down ZoneDi-
rector and all APs, then restarts all devices, and [3] a restart of individual APs (detailed in
“Restarting an Access Point”.)
NOTE: If you have made any configuration changes, Ruckus Wireless recommends shutting
down ZoneDirector to ensure that all configuration changes are saved and remain after reboot.
Performing a Restart may cause ZoneDirector to lose configuration changes if you forgot to
click Apply after making changes and navigate away from a configuration page, for example.
273
Troubleshooting
Restarting ZoneDirector
274
12
Smart Mesh Networking Best
Practices
In This Appendix
Choosing the Right AP Model for Your Mesh Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Calculating the Number of APs Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Placement and Layout Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Signal Quality Verification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Mounting and Orientation of APs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Best Practice Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
275
Smart Mesh Networking Best Practices
Choosing the Right AP Model for Your Mesh Network
NOTE: The above restrictions apply only to AP-to-AP communication as part of a mesh, not
to AP-to-client communication. For example, 802.11g clients can connect to an 802.11n mesh,
and vice versa.
276
Smart Mesh Networking Best Practices
Placement and Layout Considerations
statistical multiplexing (just like the phone system - the fact that not all users are using the
network concurrently), if you use an oversubscription ratio of 4:1, such a network could actually
support 40 users at 1Mbps.
In a Smart Mesh network, the Root AP (RAP) has all its wireless bandwidth available for downlink,
because the uplink is wired. For Mesh APs (MAPs), the available wireless bandwidth has to be
shared between the uplink and the downlink. This degrades performance of a Mesh AP as
compared to a Root. This problem is mitigated somewhat by dual radio APs when the uplink
and downlink traffic can be sent/received on two separate radios.
277
Smart Mesh Networking Best Practices
Signal Quality Verification
• If the customer's network utilizes a wireless backhaul technology for broadband access, it
is recommended to not mount the broadband wireless modem right next to a Ruckus
Wireless AP. A distance of 10 feet or more would be desirable.
278
Smart Mesh Networking Best Practices
Signal Quality Verification
• Ensure Minimum 2 Uplink options for every MAP: In addition, under Neighbor APs, it is best
practice that there exists an alternate path for this mesh uplink. This alternate path should
also have a Signal of 25% or better. Stated differently, there should be at least 2 possible
links that the MAP can use for uplink, and both should have a Signal value of 25% or better.
For a more conservative design, you may use 35% as your Signal benchmark.
Figure 177. Check the signal quality from the ZoneDirector Web interface
279
Smart Mesh Networking Best Practices
Mounting and Orientation of APs
280
Smart Mesh Networking Best Practices
Mounting and Orientation of APs
281
Smart Mesh Networking Best Practices
Mounting and Orientation of APs
282
Smart Mesh Networking Best Practices
Best Practice Checklist
283
Smart Mesh Networking Best Practices
Best Practice Checklist
284
Index
Numerics AP markers
overview, 174
802.11d, 121
APs
802.1x
detecting rogue devices, 182
Client Authentication option, 191
placing markers on a floorplan map, 172
user requirements, 126
restarting, 273
WLAN security, 126
verifying new APs, 147
802.1x EAP
Archived ZoneDirector settings
option values, 117
restoring, 242
Windows OS requirements, 127
Assigning a Pass Generator role to a user,
205
A Authentication Servers
AAA servers, 196 external, 196
Access Point Policy approval, 147 internal user database, 192
Access Point Policy options, 158 Authentication settings
Access Points testing, 110
adding new APs to the WLAN, 146 Automatic AP Approval, 146 – 147, 158, 232
managing individually, 161 Automatically Generated User Certificates
monitoring, 178 and Keys
monitoring individually, 180 managing, 195
sensor information, 181 Auto-Proxy, 122
working with AP Groups, 148 Auto-Refresh
ACLs, 86 stopping and starting, 41
Management ACL, 89
Activating Guest Pass Access, 202 B
Active Client Detection, 81
Background Scanning, 78, 120
Active Directory, 92, 196
Backup/Restore ZoneDirector, 242
Adjusting AP Settings
Blocked clients
Map View, 165
reviewing a list, 92
Administrator Login Session Timeout, 239
Blocking client devices, 91
AeroScout, 80
Blocking specific client devices, 91
AES
Buttons (Web interface)
option values, 118
explained, 34
Alarms
activating email notification, 62
Algorithm C
New WLAN creation, 118 Captive Portal, 135
All Events/Activities (Logs), 61 Changing an Existing User Account, 193
AP Groups, 148 Changing the event log level, 62
285
Channel, 162 Description
Channel Mode, 60 New WLAN creation, 116
Channel optimization, 59 option values, 116
Channelization, 162, 165 Detecting rogue Access Points, 182
Client devices Device Name, 162
monitoring, 91 DHCP, 55
permanently blocking WLAN access, 91 network address option, 47
reviewing a list of blocked clients, 92 server customization, 14
temporarily disconnecting, 91 DHCP clients
Controlling Guest Pass Generation Privi- viewing, 56
leges, 204 DHCP Option 82, 121, 154
Country Code, 58 DHCP server
Create New options configuring, 55
Authentication Servers, 196 Diagnostics
Create New User tools, 267
internal database, 192 Disconnecting specific client devices, 91
Creating a Guest Pass Generation User Disconnecting users from the WLAN, 258
role, 204 DNS Server
Creating a new WLAN Registering ZoneDirector, 26
Access VLAN, 120 Dynamic PSK, 119, 186
Algorithm, 118 expiration, 140
Description, 116 Dynamic VLAN, 120
Hide SSID, 120
Method, 117
Name/ESSID, 116
E
Passphrase, 118 EAP
WEP key, 118 using the built-in server, 125
Zero IT Activation, 119 EAP-MD5, 101
Creating a WLAN, 115 Email alarm notification
Creating additional WLANs, 123 activation, 62
Current Alarms Event Log Level, 62
reviewing, 176 Events and alarms, 61
Current User accounts External Antenna, 162
managing, 193
Current user activity F
reviewing, 177 Factory default state
Customizing Guest Login page, 213 restoring ZoneDirector, 244
Customizing network security, 114 Fail Over, 51
Failed user connections, 258
D Failover, 243
Dashboard force, 55
overview, 170 Firewall
Dashboard (Web interface) open ports, 29
explained, 34 Firmware upgrade, 240
Deleting a User Record, 193
286
FlexMaster Language
enabling, 74 changing the Web interface language,
Performance Monitoring, 66 239
Floorplan LDAP, 94, 102, 196
adding to Map View, 164 LEDs, 4, 6
Limited ZD Discovery, 158
Load balancing, 166
G
Log
Grace Period, 121
All Events/Activities, 61
Graphic file formats
Log settings
guest user login page, 213
changing, 60
Graphic file specifications
overview, 60
guest user login page, 213
Login failures, 258
Group Extraction, 96
Login page
Guest Access Customization, 213
guest use, 213
Guest Pass
Logs
custom, 214
sorting contents, 61
Guest Pass Access
viewing, 269
managing, 200
Guest Pass Generation, 202
Guest user login page M
adding a graphic, 213 MAC Authentication, 100
editing the welcome text, 213 RADIUS, 100
Guest users MAC authentication bypass, 136
login page customization, 213 Management ACL, 89
Management VLAN, 158
Managing current user accounts, 193
H
Map View
Hide SSID
adding a floorplan, 164
New WLAN creation, 120
adjusting AP positions and settings, 165
Hotspot, 135
importing a floorplan, 170
placing AP markers on a floorplan, 172
I requirements (graphics), 171
Import Scripts, 272 tools, 173
Importing the floorplan image, 171 Maps
Improving AP RF coverage, 165 importing a floorplan image, 171
Inactivity timeout, 122 Max Clients, 121, 159
installation, 30 Mesh Mode, 165
Internal user database Mesh recovery SSID, 235
using for authentication, 192 Microsoft Windows
EAP requirements, 127
Monitor
L
overview, 170
L2/MAC Access Control, 87 Monitoring
L3/L4 Access Control, 88 Real Time, 39
Monitoring AP status, 178
Monitoring Client Devices, 91
287
Monitoring individual APs, 180 R
Monitoring wired clients, 177
Radio frequency scans
Monitoring ZoneDirector
starting a scan, 266
overview, 170
RADIUS, 96 – 97, 196
Multicast Filter, 120
using an external server, 126
using for authentication, 196
N RADIUS / RADIUS Accounting, 97
Name/ESSID RADIUS attributes, 102
New WLAN creation, 116 Rate Limiting, 120
option values, 116 Real Time Monitoring, 39, 170
Neighbor APs, 180 Recent events
Network addressing overview, 177
changing, 47 Recovery SSID, 235
Network Connectivity, 268 Redundancy, 51
Network Diagnostics, 267 Registration, 42
New User Accounts Remote Troubleshooting, 272
adding new accounts, 191 Replacing a WPA configuration with
New User Roles 802.1x, 125
creating, 194 restarting a ZoneDirector, 273
Restarting an Access Point, 273
Restoring AP configuration settings only,
O 243
Open Restoring archived settings, 242
Client Authentication option, 191 Reviewing AP policies, 158
Optimizing network coverage, 183 Reviewing current alarms, 176
orientation, 181 RF
Overview see also 'Radio frequencies'
Map view, 170 RFID tags, 80
Rogue APs
P detecting, 182
Packet capture and analysis, 271 Rogue DHCP Server Detection, 84
Passphrase Roles
New WLAN creation, 118 creating, 194
Performance test, 260 Roles options
Ping, 267 Allow all WLANs, 194
Placing the Access Point markers, 172 Description, 194
Policies Group attributes, 194
Access Point-specific, 158 Guest Pass, 194
Poor network performance Name, 194
diagnosis, 266
Preference tab S
use, 238 Scanning radio frequencies, 266
Priority, 119, 166 Security, 41
PSK overview, 41, 114
Setting key expiration, 140
PSK lifetime settings, 140
288
Security configuration Troubleshooting
reviewing, 123 diagnosing poor network performance,
Self Healing, 76 266
Sensor information, 181 manually Scanning radio frequencies,
Service Schedule, 121 266
Session Timeout problems with user connections, 258
admin, 239 restarting the ZoneDirector, 273
Setting Dynamic Pre-Shared Key expira- reviewing current activity, 177
tion, 140 reviewing current alarms, 176
Shared reviewing recent events, 177
Client Authentication option, 191 users cannot connect to WLAN, 258
Shared authentication, 117 Tunnel configuration, 82
Smart Mesh Networking Tunnel Mode, 120
best practices, 275 Tx Power, 162, 165
deploying, 75, 217, 237, 257, 275
Smart Redundancy, 51 U
Configuration, 52
Upgrading
SNMP
with Smart Redundancy, 241
enabling SNMP agent, 68
ZoneDirector software, 240
enabling SNMP trap notifications, 70
ZoneFlex APs, 240
trap notifications, 71
Uplink Selection, 165
SNMPv2, 68
User authentication options
SNMPv3, 69
Active Directory, 196
SpeedFlex, 260
RADIUS, 196
SSL Certificate
Users
importing, 248
Activating guest pass access, 202
System log, 60
adding new accounts, 191
System Logs, 61
creating new roles, 194
System name
disconnecting a user from the WLAN,
changing, 46 258
failed WLAN logins, 258
T managing accounts, 193
Tabs (Web interface) reviewing current activity, 177
explained, 34 switching to 802.1X-based security, 126
Temperature, 181 switching to WEP-based security, 126
Testing authentication settings, 110 troubleshooting connection problems,
Timeout interval, 239 258
TKIP Using Active Directory, 196
option values, 118 Using an external RADIUS server, 126
Toolbox, 34, 39, 268 Using Map View to assess network perfor-
Tools mance, 164
Map View, 173 Using the built-in EAP server, 125
Traceroute, 267 Using the Map View, 173
289
V WLAN Group, 162
WLAN Groups, 127
Verifying/Approving New APs, 147
WLAN network security
VLAN
customizing, 114
New WLAN creation, 120
WLAN performance
VLANs
using Map View, 164
deploying a ZoneDirector WLAN, 130
WLAN priority, 119, 166
WLAN security
W overview, 41
Walled Garden, 137 WLAN Service
Web Authentication disabling, 162
activating, 197 WLANs
Web interface blocking client devices, 91
changing the language, 239 creating additional networks, 123
Generated PSK/Certs page, 195 failed user logins, 258
Roles and Policies, 194 Workspaces (Web interface)
Web interface buttons explained, 34
explained, 34 WPA2, 117
Web interface Dashboard WPA-Mixed, 117
explained, 34
Web interface tabs
Z
explained, 34
Zero IT, 12, 114, 125, 195, 243
Web interface workspaces
enabling, 186
explained, 34
Zero IT Activation
Web Portal
New WLAN creation, 119
customizing, 213
Zero-IT
WEP
for clients without Ethernet ports, 189
WLAN Security, 126
ZoneDirector
WEP Key
changing network addressing, 47
New WLAN creation, 118
changing system name, 46
WEP-128
features, 2
option values, 117
Installation, 30
WEP-64
Monitoring options overview, 170
option values, 117
overview, 2
WEP-based security
Physical features, 3
user requirements, 126
restarting the device, 273
Widgets, 34 – 35
restoring backup file contents, 242
Wireless Client Isolation, 119, 137
restoring to a factory default state, 244
Wireless networks
upgrading software, 240
overview, 12, 114
WLAN security explained, 41
Wireless performance test tool, 260
ZoneDirector wireless LAN
WISPr Smart Client, 136
deploying in a VLAN environment, 130
WLAN
ZoneFlex APs
creation, 115
upgrading software, 240
optimizing coverage, 183
Recent events (reviewing), 177
290