EMCO ELECTRONICS Appr.

By :

Page No. 1 of 6
Doc No. CP00-201
DOC. TITLE : Procedure for Corrective and Preventive
Issue No. 5
Action Issue Dt. 01-04-10

1.0 PURPOSE :

To investigate causes of nonconformance and to establish corrective

action to prevent recurrence and preventive action to prevent
potential occurrence.

2.0 SCOPE :

Applicable to product nonconformities detected and potential

nonconformities, identified from scrutiny of processes and work
operations which affect quality, and from quality records & customer
complaints. Also applicable for improvement actions taken for
continual improvement.

3.0 REFERENCES :

CP00 - 401 Format - "Corrective Action Report"

CP00 - 402 Format - "Preventive Action Report"
NC00 - 401 Format - "Nonconformity Report"
SR00 - 402 Format - "Factory Service Report"
SR00 - 403 Format - "Site Service Report"

4.0 ANNEXURES :
Annexure A - Process Maps & Flow-Charts
Annexure B - Records Table
Annexure C - Guidelines
 EMCO ELECTRONICS Appr. By :

Page No. 2 of 6
Doc No. CP00-201
DOC. TITLE : Procedure for Corrective and Preventive
Issue No. 5
Action Issue Dt. 01-04-10

Annexure A - PROCESS MAPS & FLOW-CHARTS

Process Owner : Process Controls: Process Goals (Targets) :

Ÿ MR Guidelines (Annexure 'C') Atleast 6 Corrective Actions over
the year

Process Inputs : Process Name : Process Outputs :

Ÿ Factory service Report Corrective action Corrective Action Report
Ÿ Site Service Report
Ÿ NC Register

Process Verification : Process Resources (Means): Process Measures (Metrics) :

Ÿ Through Auditing and --- Number of CAs over the year.
Process Performance Measures

Process Owner : Process Controls: Process Goals (Targets) :

Ÿ MR Guidelines (Annexure 'C') Atleast 3 Preventive Action Report
over the year.

Process Inputs : Process Name : Process Outputs :

Ÿ MR Report Preventive action Preventive Action Report
Ÿ Other QMS Reports
Ÿ Data Analysis Outputs

Process Verification : Process Resources (Means): Process Measures (Metrics) :

Ÿ Through Auditing and --- Number of Preventive Action
Process Performance Measures Report over the year.
 EMCO ELECTRONICS Appr. By :

Page No. 3 of 6
Doc No. CP00-201
DOC. TITLE : Procedure for Corrective and Preventive
Issue No. 5
Action Issue Dt. 01-04-10

Corrective Action process (A1)

Need for corrective action identified in the

NCR / Service Reports

Nonconformity Ÿ Investigation / root-cause

Report (NCR) analysis of the nonconformity
is arranged
NC00-401 Ÿ Appropriate corrective actions
Corrective Action
are decided, in consultation Report (CAR)

Dept. Hd.
with other Depts, to prevent
A1.1

Factory Service
recurrence of the NC
Report CP00-401
Ÿ Suggested corrective actions
are recorded in the Corrective
SR00-402
Action Report, with Target
Dt., and responsibility for their
implementation
Site Service
Report

SR00-403

Implementation of suggested
corrective actions is monitored
Dept. Hd.

Corrective Action
to ensure planned actions are
A1.2

Report (CAR)
implemented :
CP00-401 Ÿ on time - by the Target Dt.
Ÿ reliably and effectively

Ÿ Corrective actions are verified

Corrective Action for satisfactory completion,
Dept. Hd.

Corrective Action
Report (CAR) and effectiveness
A1.3

Report (CAR)
Ÿ Result of verification is
CP00-401 entered in the CAR CP00-401

Corrective No
actions effective
?
Ÿ Nonconformities are
Yes further investigated
for identifying other
Dept. Hd.

Corrective Action
A1.5

root-cause and Report (CAR)

Ÿ Changes in process / work alternative corrective
Dept. Hd.

operations are implemented,

A1.4

action CP00-401
together with necessary Ÿ Details are entered in
documentation changes
a new CAR
 EMCO ELECTRONICS Appr. By :

Page No. 4 of 6
Doc No. CP00-201
DOC. TITLE : Procedure for Corrective and Preventive
Issue No. 5
Action Issue Dt. 01-04-10

Preventive Action process (A2)

Need for identifying potential

nonconformities

For identifying potential

nonconformities, the following
are reviewed, half yearly
Ÿ management review Report :
Management Øaudit results,
Review Report nonconformities /
observations
Øcustomer complaints,
including problems during
Dept. Hd.
A2.1

Other relevant commissioning / warranty

QMS Records Øcustomer satisfaction results
Øprocess performance
measurements, for both
product realization and
Data Analysis support processes
outputs Ørecurring nonconformities
during inspection & testing
Ÿ other relevant QMS records

Any potential nonconformities

identified, are individually
Dept. Hd.

Preventive Action
recorded in separate
A2.2

Report
Preventive Action Reports,
alongwith probable causes for
CP00-402
their possible occurrence

Actions required, to prevent the

occurrence of the potential
Dept. Hd.

Preventive Action
nonconformities, are
A2.3

Report
determined and same are
recorded in the Preventive CP00-402
Action Report

A
 EMCO ELECTRONICS Appr. By :

Page No. 5 of 6
Doc No. CP00-201
DOC. TITLE : Procedure for Corrective and Preventive
Issue No. 5
Action Issue Dt. 01-04-10

Preventive Action process (contd.)

Implementation of the proposed

preventive actions is monitored

Dept. Hd.
A2.4

to ensure planned actions are

implemented :
Ÿ on time - by the Target Dt.
Ÿ reliably and effectively

Ÿ Preventive actions are

verified for satisfactory
Dept. Hd.

completion, and effectiveness

A2.5

Ÿ Results of verification are

recorded in the Preventive
Action Reports

Preventive No
actions effective
?

Yes

Process changes, as also Ÿ Any occurrence of the

potential
Dept. Hd.

changes in work operations,

A2.6

are implemented and any nonconformity is

resulting documentation further investigated
Dept. Hd.

Preventive Action
for identifying other
A2.7

changes are also carried out Report (PAR)

root-cause and
alternative action CP00-402
Ÿ Details are entered in
a new Preventive
Action Report
 EMCO ELECTRONICS Appr. By :

Page No. 6 of 6
Doc No. CP00-201
DOC. TITLE : Procedure for Corrective and Preventive
Issue No. 5
Action Issue Dt. 01-04-10

Annexure B - RECORDS TABLE

Sr. RECORD RECORD RECORD MAINTAINED RETENTION
No. REFERENCE DESCRIPTION LOCATION BY PERIOD

1. CP00-901 "Corrective Action Report Book" : MR's. Off. MR 3 Years

-"Corrective Action Report"
(CP00-401)

2. CP00-801 "Preventive Action Report File: MR's. Off. MR 3 Years

-"Preventive Action Report"
(CP00-402)

Annexure C - Guidelines

1. Incase of Corrective Actions resulting from Management Review the same is mentioned under N.C. REF.

2. Corrective Action Report Book is also filled for improvement actions and the same is mentioned under
N.C. REF. and the basis for taking the improvement action is mentioned under problem analysis