Bibliography Filescus - Satis

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Better Customers Satisfaction, Annual Survey
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‘Measuring Customer Satisfaction in The Banking
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influencing customer satisfaction in the retail
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Loyalty and Intentions to Switch: Evidence from
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http://findarticles.com

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bibliography books

 Oliver , Satisfaction: A behavioural perspective

 R. Magesh (2010), “A study on quality of services

 Bibliography195| P a g eSultan Singh and

 Fornell, C., “A national customer satisfaction

 Rust, R., Zahorik, A. J., “Customer satisfaction,

Chandra, N. and Muzakkeerul, M. 2011.

Rani, M. 2011. Determinants of retail customer

Anderson, E. W., Fornell, C., and Lehmann, D. R. (1

Deng, Z., Lu, Y., Wei, K. K. and Zhang, J. (2009).

Fornell, C. (1992). A national customer satisfactio

Fornell, C., Johnson, M. D., Anderson, E. W., Cha,

Hayes, B.E. (1998). Measuring Customer Satisfaction

Kim, M., Park, M. and Jeong, D. (2004). The Effects

Kuo, Y., Wu, C. and Deng, W. (2009). The Relationsh

 Managing customer satisfaction in consumer

 Anonymous. (1987), "ImprovingCustomer Service

 Fornell, Claes. (1992), "A National Customer

 Innis, Daniel E. and La Londe, Bernard J. (1994),

 Banking Industry Scores above Average in

 Clancy, R.( 2010), ‘Smaller UK Banks Offer

 Dash, M.K and Mahaptra, D.M. (2006),

 International Journal of Bank Marketing Factors

 Impact of Customer Satisfaction on Customer

 Kumar, R . (2008), ‘Customer Satisfaction in

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