19 Troubleshooting

1919.1
. 19.1 Troubleshooting

This section describes possible problems, causes and solutions. They are divided by analytical
procedure.
If the problem is not solved by following the recommended solutions, or if other problems occur,
contact your shimadzu representative.

19.1.1 　 Gas and pressure settings

19.1.1.1 　 When the pressure/flow rate cannot be set or does not reach the set value
19.1.1.2 　 Continual gas leaks
19.1.2 　 Temperature control
19.1.2.1 　 When the temperature does not increase or reach the set value
19.1.3 　 Detector
19.1.3.1 　 FID
1. 　 The FID flame does not ignite properly
2. 　 The FID baseline ispluctuating
3. 　 Baseline noise is high
19.1.3.2 　 TCD
1. 　 The detector can not be zeroed
2. 　 Fluctuating baseline
3. 　 Baseline noise is high
19.1.4 　 Chromatogram and data
19.1.4.1 　 No peaks or extremely small peaks
19.1.4.2 　 Presence of ghost peaks
19.1.4.3 　 Abonormal peak shape
19.1.4.4 　 Poor retention time reproducibility
19.1.4.5 　 Poor peak area reproducibility

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19.1 Troubleshooting

19.1.1 Gas and pressure settings

19.1.1.1 When the pressure/flow rate cannot be set or does not attain the set value
Possible Cause Solution
No gas is supplied. Open gas cylinder main valve to supply gas.
Set carrier gas supply pressure to 300 to 980 kPa.
Hydrogen: 300 to 500 kPa
Supply pressure is low.
Air: 300 to 500 kPa
Makeup gas: 300 to 980 kPa
Check for gas leaks, and tighten leaking connections.
Replace gasket or septum.
Gas leaks
(Refer to “2.6 Gas supply plumbing” in the Instruction
Manual.)
AFC/APC: Incorrect valve set. Set pressure to proper value.
Set value is outside controllable range. (Refer to “3 AFC, APC” in the Instruction Manual.)
Set carrier gas, column length and inner diameter.
Carrier gas, column length and inner diameter are (Refer to “12.5.2” and “12.6.2 Setting the flow rate”
incorrect. and “12.5.3 Setting column parameters” in the
Instruction Manual.)
Total flow rate is set too low, and pressure cannot
increase. Increase the total flow rate.
(In this case, measured flow rate of split vent is (Refer to “3 AFC, APC” in the Instruction Manual.)
extremely low.)
Split vent trap is clogged. Replace trap.
(Even if total flow rate is set high, the measured flow (Refer to “18.8 Inspection and Maintenance: Flow
rate from the split vent is low.) Controller” )

19.1.1.2 Continual gas leaks

Possible Cause Solution
Install part correctly.
Part is incorrectly installed. (Refer to “2.6 Gas supply plumbing” in the Instruction
Manual.)
Graphite ferrule or other seal is damaged. Replace damaged gasket part with a new one.

If tubing or connections are damaged, replace them.

If the problem can not be solved, contact your shimadzu representative.

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19.1 Troubleshooting

19.1.2 Temperature control

19.1.2.1 When the temperature does not increase or reach the set value
Possible Cause Solution
GC has not started yet.
Press [SYSTEM] key, and press [Start GC] (PF
(Press [SYSTEM] key to display GC startup
menu).
procedure screen.)
Heater control is set to “Off” Set control to “On” on COL/INJ/DET setup screen.
Set start time to a lower value.
Because start time is set to a high value (or “9999”),
(Note: Immediately after this setup value is changed,
heating has not started yet.
the new value is in effect.)
Heat loss is being coused by an open oven door or Close the oven door.
insulation out of place. Replace the insulation.
Because maximum temperature is set to a very low
Increase the maximum temperature setting.
value, an overheat error has occured.
Because DET actual temperature is lower than the
set value of COL temperature. (According to keep
Set DET temperature larger than COL temperature.
the detector clean, column oven temperature can not
exceed DET actual temperarture.)

Only an over with the CRG option can attain a temperature below room temperature.
The lower temperature setting may cause an error if the CRG option is removed or
turned off. Change the temperature selting.

19.1.3 Detector
19.1.3.1 FID
1. The FID flame does not ignite properly
Possible Cause Solution
Column is not connected. Connect the column.
Hydrogen gas is not supplied or its flow rate is incor- Supply hydrogen gas, or set its flow rate to a proper
rect. value.
Air is not supplied or its flow rate is incorrect. Supply air, or set its flow rate to a proper value.

Refer to “18 Maintenance and Inspection”, and inspect the FID.

If a jet is clogged, clean or replace it.
A defective lgnitor filament must be replaced. Contact your Simadzu representative.

　 WARNING
If the FID ignition has failed, shut off the hydrogen gas supply
immediately and inspect the FID.

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2. The FID baseline is fluctuating

Possible Cause Solution
Tighten leaking connections.
Replace tubing or septum.
Carrier gas leaks.
(Refer to “2.6 Gas supply plumbing” in Instruction
Manual.)
Replace carrier gas with higher purity gas.
Carrier gas quality is poor. Provide a molecular sieve filter in the carrier gas flow
line.
Molecular sieve filter is saturated. Recondition the molecular sieve filter.
Clean or inspect the glass insert.
Injection port is contaminated. (Refer to “18.5 Inspection and Maintenance: Glass
Insert” in Instruction Manual.)
Install a silica gel trap on either end of the pressure
Compressed air is contaminated (the baseline
regulator.
fluctuates according to the compressor pressure).
Use air from a gas cylinder instead (with the FID on).
Hydrogen gas has not been flowing long enough to Wait for 30 to 60 minutes to allow the air to be
replace the air in the tubing. completely replaced with hydrogen.
Keep the room temperature within the recommended
Room temperature is not within the recommended
range and move the system away from heat or A/C
range and/or is fluctuating considerably.
vents, etc.

3. Baseline noise is high

Possible Cause Solution
Replace carrier gas with higher purity gas.
Carrier gas quality is poor. Provide a molecular sieve filter in the carrier gas flow
line.
Hydrogen gas quality is poor. Replace hydrogen gas with higher purity gas.
The quartz jet is dirty. Inspect, clean, or replace the jet.

If the jet is damaged replace it. If the collector is soated with white powde, contact your
shimadzu representative for replacement.

19.1.3.2 TCD
1. The detector cannot be zeroed
Possible Cause Solution
Data processing unit is not connected properly. Connect them properly.
Current is “Off” Turn the current on.
Current value is too high. Set current to a lower value.

Turning on the TCD current when oxygen is present in the cell can oxidize or blow out
the filament, making it impossible to zero the detestor. the cell must be replaced;
contact your Shimadzu reprensentative.

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2. Fluctuating baseline
Possible Cause Solution
Sufficiently purge air inside flow lines.
Carrier gas or makeup gas is contaminated. Replace tubing.
Use higher purity gas.
Current value is too high. Reduce the current.
Injection port (glass insert or silica wool) or column is Clean or replace glass insert.
dirty. Condition column.
Condition cell.*
Cell is dirty.
Make several solvent injections.
Keep the room temperature within the commended
Temperature in room where system is installed
range and reduce fluctuation of the room
deviates from the commended range and/or
temperature by making sure that system is not
considerably fluctuating.
directly exposed to air conditioner wind etc.

* Cell conditioning procedure

① Remove the column and seal the detector by
Detector
installing a new grophite ferrule (with its wire)
in the column nut.
② Set the current value to “0 mA”. Thermal
insulation
③ Begin makeup gas flow (at the flow rate used cup
in analysis).
④ Set the detector temperature 30°C higher
New graphite ferrule
than the analysis temperature. with a wire
(However, the detector temperature cannot
exceed 400°C, the maximum operating
temperature.) Column nut

The conditioning time varies depending on

the degree of contamination, but is approximately 1 to 12 hours.

The baseline may fluctuate because the temperature of a heated zone or the flow rate is
not stable. Check the monitor display. If this problem occurs, contact your Shimadzu
representative.

3. Baseline noise is high

Possible Cause Solution
Sufficiently purge air inside flow lines.
Carrier gas or makeup gas is contaminated. Replace tubing.
Use higher purity gas.
Check for leaks in injection port and column
Gas leaks.
connection area.
Current value is too high. Reduce the current.
Makeup gas flow rate too low. Increase flow rate.

Excessively high current can damage the filament and cause significant noise. Contact
your Shimadzu representative for ceel replacement.

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19.1.4 Chromatogram and data

19.1.4.1 No peaks or extremely small peaks
Peaks may not be able to be detected because of high noise.
Refer to 19.1.3.1.3 and 19.1.3.2.3, “baseline noise is high.”

FID detector
Possible Cause Solution
Carrier gas is not flowing. Start carrier gas flow.
Carrier gas leaks. Tighten leaking connectors.
Split ratio is large. Reduce split ratio.
Sample concentration is low. Or injection volume is
Increase sample concentration or injection volume.
too low.
Replace existing column with one appropriate for the
Wrong column is used.
compounds analyzed (more polar, less polar, etc.)
Column temperature is too low. Increase column temperature.
Signal cable of detector is connected incorrectly. Connect signal cable correctly.
Detector is set to “Off”. Set detector to “On”.
Detector parameter have been is set incorrectly. Increase range and attenuation sensitivity.
Hydrogen flame is extinguished. Check hydrogen/air flow rate, then ignite.
Press “MONIT” key then press “ZERO Adj” (PF
Zero level far below “0”.
menu) to execute zero point adjustment.

If the jet or the cable is damaged, contact your Simadzu repretetative for replacement.

TCD detector
Possible Cause Solution
Range is not “×1”. Set range to “×1”.
Increase current setting.
Current set value is too low. (Decrease TCD thermostatic oven temperature, and
increase maximum working current.)
Set it to the proper value.
Makeup gas flow rate is too high. He: Approx. 7.5 mL/min
N2: Approx. 8.0 mL/min
Split ratio is too high (for split analysis). Decrease split ratio.
Check for injection port and column connection
Carrier gas leaks.
leaks.
Capillary column is installed incorrectly. Install column correctly.
Column is contaminated. Condition column.
Sufficiently purge air inside flow line.
Carrier gas or makeup gas is contaminated. Replace tubing.
Use higher purity gas.
Sample concentration is low. Or injection volulme is
Increase sample concentration or injection volume.
too low.
Replace existing column with one appropriate for the
Wrong column is used.
compounds analyzed (more polar, less polar, etc.)
Another analytical condition, such as temperature or
Change the analytical conditions.
column flow rate is incorrect.

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19.1.4.2 Presence of ghost peaks

Possible Cause Solution
Septum purge is not flowing. Flow septum purge.
Increase column oven temperature to maximum
Peaks of previous analysis is detected. temperature in analysis to eliminate sample
remaining inside column.
Sample is contaminated. Prepare sample newly.
Micro syringe is dirty. Clean micro syringe. Or replace it with a new one.
Replace carrier gas with one of higher purity. Provide
Carrier gas purity is low.
molecular sieve filter in carrier gas flow line.
Substances of high boiling point accumulated at
Condition column.
column inlet end are flowing out.
Clean or replace glass insert.
Injection port is dirty. (Refer to “18.5 Inspection and Maintenance: Glass
Insert” in Instruction Manual.)
Tubing, pressure regulator, etc. are contaminated Replace tubing, pressure regulator, etc. with clean
with oil, etc. ones.
Septum chips are present inside glass insert or Clean or replace glass insert.Fold tip of capillary
column. column, and take off folded portion.

19.1.4.3 Abnormal peak shape

Fronting(leading) : The peak increases slowly. The first half peak area is higher.
Tailing : Once the peak has eluted, the baseline does not immediately return
to its zero level. The secoud half paek area is higher.

Time Time
Fronting Tailing

Possible Cause Solution

Dilute sample.
Fronting: the column
Decrease injection volume, or increase split ratio.
Column is overloaded.
Use a column with a greater film thickness.
Decrease column oven temperature.
Peaks are co-eluting
Replace column to obtain better separation.
Tailing, fronting
Increase injection port temperature.
Injection port temperature is low.
Condition column.
Tailing
(Refer to “18.7 Inspection and Maintenance: Capil-
Column is contaminated.
lary Column” in Instruction Manual.)
Replace glass insert.
Tailing
(Refer to “18.5 Inspection and Maintenance: Glass
Glass insert is or damaged.
Insert” in Instruction Manual.)
Verify septum purge flow.
Tailing
Increase septum purge flow rate.
Septum purge is not flowing or is too low.
(Refer to “3 AFC, APC” in Instruction Manual.)
Tailing
Clean or replace glass insert. Clip the injection port
Septum fragments are present inside glass insert or
end of the column.
column.

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19.1.4.4 Poor retention time reproducibilityr

Possible Cause Solution
Replace the gas cylinder with one of at least 3 MPa
The carrier gas cylinder is almost empty.
pressure.
Tighten leaking connections.
Carrier gas flow rate is fluctuating due to a gas leak.
Replace tubing or septum.
Dilute sample.
Column is overloaded. Increase split ratio.
Use a column with a thicker film.
Room temperature is not within the recommended Keep the room temperature within the recommended
range or is considerably fluctuating. range or reduce temperature fluctuations.
Syringe tip is clogged, and sample is not properly
Clean or replace syringe.
injected.

If the gas supply pressure is fluctuating due to failure of the gas cylinder pressure
regulator, repair or replace it. Contact your Shimadzu representative.

19.1.4.5 Poor peek area reproducibility

Possible Cause Solution
Replace the gas cylinder with one of at least 3 MPa
The carrier gas cylinder is almost empty.
pressure.
Tighten leaking connections.
Carrier gas flow rate is fluctuating due to a gas leak.
Replace tubing.
Perform injections accurately.
Sample is not injected completely.
Replace the syringe with a new one.
Dilute sample.
Column is overloaded. Increase split ratio.
Use a column with a thicker film.
Room temperature is not within the recommanded Keep the room temperature within the recommended
range or is considerably fluctuating. range or reduce temperature fluctuations.
Syringe tip is clogged, and sample cannot be aspicated
Clean or replace syringe.
well.
Syringe tip is clogged, and sample is not property
Clean or replace syringe.
injected.
Syringe plunger is stiff, and does not move Clean syringe barrel and plunger.
smoothly. Clean or replace syringe.
Silica wool inside glass insert is packed incorrectly. Re-pack the silica wool.

If the gas supply pressure is fluctuating due to failure of the gas sylinder pressure regu-
lator, repair or replace it. Contact your Shimadzu representative.

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1919.2
. 19.2 Error Messages

The system is programmed to diagnosis certain errors. When an error is detected, an alarm
sounds and one of the error messages shown below is displayed. The detected errors are
recorded in the “Error Log”.
When confirmation screens are shown select one of the following actions:
Resets the system parameters, restoring the conditions prior to the
Reset Error error. System control resumes. Remove the cause of the error before
selecting “reset”.
Ignore Error Keep the system as it is. Check for the error to resolve it.
The codes provided with the errors help the service representative identify the errors.
Provide the code when calling about an error. These codes are also recorded in the error log.

19.2.1 System errors

Power supply failure
Code Message CS Note
1 DC 5V is out of range No
2 DC 24V is out of range No
3 DC -15V is out of range No
4 DC 24V (FTD) is out of range No

PCB failure
Code Message CS Note
7-10 DET#n PCB error No n=1-4
11-12 CARm AFC PCB error No m=1-2
13-16 Det APCn PCB error No n=1-4
17-19 CARx AMC PCB error No x=1-3
20-22 CARx WBI PCB error No x=1-3
a-b= 1-3, 4-6, 7-9, 10-12,
23-28 APC a-b PCB error No
13-15, 16-18

A/D converter failure

Code Message CS Note
30 COL A/D conv. error No
31 INJ1 - DET2 A/D error No
32 AUX1 - AUX3 A/D error No

Feed back loop communication error

Code Message CS Note
33 Loop back test error No

If the above error messages appear, the hardware has failed. The GC system cannot be
used in the event of these total errors. Turn off the the system, and contact your Shimadzu
representative.

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19.2 Error Messages

Room temperature sensor/atmospheric pressure sensor error.

Code Message CS Note
5 Room temperature is out of range Yes
6 Atm. pressure is out of range Yes

The room temperature or the atmospheric pressure is out of the AFC performance range.
If this error occurs although the actual room temperature/atmospheric pressure is within the
range, the AFC sensors may have faild. The system cannot be used. Turn off the system,
and contact your Shimadzu representative.

Low voltage of CPU board battery

Code Message CS Note
34 Battery voltage error Yes

The battery on CPU board is dead. it must be replaced.

Turn off the system, and contact your Shimadzu representative.

Cooling fan error

Code Message CS Note
35 Cooling fan error No

The GC cooling fan is out of order. Turn off the system, and contact your Shimadzu
representative.

Damaged in electronics
Code Message CS Note
36 ROM error No
37 RAM error No
38 CPU register error No

Clock reset
Code Message CS Note
29 Clock is initialized No

The built-in clock has reset. As a result, other saved parameters may have changed. Check
the installation, temperature and flow rate settings. Initialize the parameters or reset them if
necessary.
if the same message is displayed repeatedly, the hardware has failed. The system cannot be
used. Turn off the system, and contact your Shimadzu representative.

19.2.2 Operations errors

Value outside of range was entered
Code Message CS Note
5001 Input parameter out of range No

The numeric value entered is out of the valid range. Enter a valid number.

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19.2 Error Messages

File operation errors

Code Message CS Note
5002 Invalid file no. No
5003 This file is now used No
5004 File initialize failure No
5005 File can’t be copied No

These messages appear when an incorrect file operation was attempted.

Press another key, and continue operation.

Overflow of calculated pressure value

Code Message CS Note
5006-5008
CARx calc. prss out of range No x=1-3
5070-5072

The carrier gas pressure calculated from the linear velocity, the flow rate or the split ratio.
You have input is outside the set range. Change the conditions so that the pressure is within
the set range, and enter the new value.

Overflow of calculated flow rate value

Code Message CS Note
5009-5011 CARx calc. flow out of range No x=1-3

The carrier gas total flow rate calculated from the split ratio or the pressure you have input is
outside the set range. Change the conditions, and enter a new value.

Overflow of calculated APC pressure value

Code Message CS Note
5012, 5015
n=1-4
5018, 5021 MUPn calc. prss out of range No
make up gas
5045-5048
5013, 5016 n=1-4
HGNn calc. prss out of range No
5019, 5022 Hydrogen
5014, 5017 n=1-4
AIRn calc. prss out of range No
5020, 5023 Air
5024-5041 y=1-18
APCy calc. prss out of range No
5049-5066 AUX APC
5042-5044 x=1-3
PURx calc. prss out of range No
5067-5069 septum purge

The pressure calculated from the frow rate you have input is outside the set range. Change
the conditions, and enter a new value.

Overflow of calculated flow rate value in programs

Code Message CS Note
5073, 5074
CAR m calc.flow out of range No m=1-2
5077, 5078
5075, 5076 CAR m calc.ratio out of range No m=1-2

The carrier gas total flow rate calculated from the split ratio program you have input is out-
side the set range.

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19.2 Error Messages

19.2.3 Optional device error (AOC-20i/s)

Code Message CS Note

6001, 6023 AOCm rack error No
6002, 6024 AOCm syringe error No
6003, 6025 AOCm plunger error No
6004, 6026 AOCm can not start No
6005, 6027 AOCm RAM initialized No
6006, 6028 AOCm ROM error No
6007, 6029 AOCm CH2 command error No
6008, 6030 AOCm sample vial is not set No
6009, 6031 AOCm RAM error No
6010, 6032 AOCm installation error No
6011, 6033 AOCm CH1 error No m=1-2
1: Main AOC,
6012, 6034 AOCm CH2 error No 2: SUB AOC
6013, 6035 AOCm waste vial is not set No
6014 AOC-20s rotating error No
6015 AOC-20s exp. and ctrl. Error No
6016 AOC-20s up/down error No
6017 AOC-20s can not start No
6018 AOC-20s vial setting error No
6019 AOC-20s vial returning error No
6020 AOC-20s holding error No
6021 AOC-20s sample vial removed No
6022 AOC-20s vial is not set No
One of the these messages appear when an error has occurred in the AOC-20i auto injector
or the AOC-20s auto sampler.
For details, refer to the AOC-20 User’s Manual.

19.2.4 Communication errors

External device communication error (i.e., Chromatopac)
Code Message CS Note
4001 Time out No
4002 Parity error No
4003 Message is not accepted No
4004 Data is invalid No
4005 Command is invalid No
4006 Data is out of range No
4007 TRS port is shut down No
4008 TRS file error No

One of these messages appear during a link failure or communication failure. (When a
communication error occurs, the link is automatically disconnected.)
When one of these messages appear, check the connection status, and reset the link.

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19.2 Error Messages

AOC communication errors

Code Message CS Note
4009 AOC command is invalid No
4010 AOC data is out of range No
4011 AOC time out No
4012 AOC2 TRS error No
4013 AOC link error No

One of these messages appear during a link failure or communication failure.(When a

communication error occurs, the link is automatically disconnected.)
When one of these messages appear, check the connection status, and reset the link.

19.2.5 Detector errors

Over current
Code Message CS Note
4101-4104 DET#n TCD cell error Yes n=1-4
4105-4108 DET#n FTD current error Yes n=1-4

Abnormal detector current.

If the resistance of the filament becomes abnormally high when the TCD or the FTD is in
use, the protection circuit is actuated to prevent damage to the filament, and an alarm
sounds.
If either error has occurred, select “Ignore Error” first .
Possible reasons for the protection circuit to be activated are described below. The current
value set exceeds the maximum operating current.
The makeup gas is not flowing.
A gas leak has occurred.
A significant amount of air is present in the flow line (for TCD).
Remove the cause of error, then select “Reset Error” to restore the system status.
If the system does not recover after several resets, or the reason for the error cannot be
located, contact your Shimadzu representative.

Detecher flame error

Code Message CS Note
4109-4112 DET#n flame is out No n=1-4

The detector flame (FID) has been extinguished.

Check the gas supply, and ingnite the detector again.
If the flame error occurs repeatedly, the hardware has failed. The system cannot be used.
Turn off the system, and contact your Shimadzu representative.

FPD errors
Code Message CS Note
4113-4116 DET#n FPD Battery error Yes
4117-4120 DET#n FPD temperature error Yes
n=1-4
4121-4124 DET#n FPD cooling fan error Yes
4125-4128 DET#n FPD current error Yes

FPD operation is abnormal. Refer to FPD User’s Manual.

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19.2 Error Messages

TCD errors
Code Message CS Note
4201 TCD signal is out of range No
4202 TCD signal zero error No

The difference in filament resistance is high between the TCD cells, and the detector cannot
be zeroed.
The detector control unit may have failed.
The system cannot be used. Turn off the system, and contact your Shimadzu representative.

Detector ignition errors

Code Message CS Note
4203-4206 DET#n ignition failed No n=1-4

This message appears when the FID does not ignite within a certain time.
When the message appears, hydorogen gas flow does not stop automatically for manual
flow control.
Shut off the hydrogen gas first for safety, then check the following items.
(1) The column is connected
(2) Hydrogen is supplied at proper flow rate
(3) Air is supplied at proper flow rate
(4) Filament in igniter is intact
(5) The jet in the FID is not clogged
(6) Unused FID is not set to On

Code Message CS Note

4207 H2, AIR APC are not ready No

This message appears when the APC for hydrogen or air is not Ready at the time of ignition.
Check whether the gas supply pressure is stable and whether gas does not leak.
If there is not problem with the gas supply, the hardwere has failed. Turn off the system, and
contact your Shimadzu representative.

19.2.6 Other errors

Code Message CS Note

4301 Settings were changed No
This message appears when a set value was changed while the program is running. If the
paramenter or event has not yet been executed, the new value is used for the analysis.

Code Message CS Note

4302 Program time is over No
4303 Clean up time is over No
4304 Pre-run prog. time is over No

This message appears when the program execution time exceeds the maximum allowable
value (9999.99 min). Change the program so that its total execution time does not exceed
“9999.99 min”.
The program continues running after this error occurs, and stops at 9999.99 min.

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19.2 Error Messages

Temperature control errors

Code Message CS Note
1001 Heat is escaping Yes

This message appears when large heat loss is occurring. The oven door may be open, or
the insulation may not be in place.
If the column over door is open, close it and select “Reset Error”.
If the insulation has been disturbed, replace the insulation, and then restart the system..
Code Message CS Note
xxx= COL, INJ1, DET1,
1002-1009 xxx temp exceed the limit Yes INJ2, DET2, AUX3,
AUX4, AUX5

This message appears when the maximum temperature limit has been exceeded. Change
the maximam limit temperature if necessary.

Temperature sensor errors

Code Message CS Note
1010-1017 xxx sensor is short circuit Yes xxx= COL, INJ1, DET1,
1018-1025 xxx sensor is down Yes INJ2, DET2, AUX3,
1026-1033 xxx sensor is error Yes AUX4, AUX5

When one of these messages appear, the temperature sensor may have failed.
The sensor cannot be used. Replace or repair it. Turn off the system, and contact your
Shimadzu representative.

Unstable temperature with CRG

Code Message CS Note
1034 COL CRG cannot be controlled Yes
1035 INJ2 CRG cannot be controlled Yes

This message appears when the column over or the INJ2 cannot be cooled down because
the column oven door remains open or insufficient coolant (also for INJ2) is preventing the
oven CRG from cooling.
If the column oven door is open, close it and select “Reset Error”.
Turn off the system, replace the coolant, and then restart the system.

Overheat
Code Message CS Note
Overheat detected by
1036 Overheat is sensed Yes
thermocouple
xxx=COL, INJ1, DET1,
1037-1044 xxx temp controller broken Yes INJ2, DET2, AUX3,
AUX4, AUX5

An error may have occurred in the temperature control circuit.

Turn off the system, and contact your Shimadzu representative.

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19.2 Error Messages

Relay/heater control errors

Code Message CS Note
1045 COL relay error No
1046 INJ1-DET2 relay error No
1047 AUX3-AUX5 relay error No
1048 Heater controller error No

An error may have occurred in the control circuit. Turn off the system, and contact your
Shimadzu representative.

Pressure/flow rate control errors

Code Message CS Note
2001, 2002 CARm ESC leaks No
m=1-2
2003, 2004 CARm TFC leaks No
2005-2007 CARx purge leaks Yes
2008-2010 CARx AMC leaks Yes x=1-3
2011-2013 CARx WBI leaks Yes
2014, 2017
DetAPC n makeup gas leaks Yes
2020, 2023
2015, 2018
DetAPC n hydrogen leaks Yes n=1-4
2021, 2024
2016, 2018
DetAPC n air leaks Yes
2022, 2025
2026-2043 APC y leaks Yes y=1-18

The prressure cannot reach the set value. Check whether gas is supplied and whether gas
is leaking from connections.
NOTE Gas leaks may be occurring in several locations.
(Example) If the purge flow rate is too low,the message “Purge leaks” may appear. If the carrier gas is
also leaking, the ESC or TFC error message may not be displayed first.

Pressure/flow rate control errors (valve leak error)

Code Message CS Note
2044, 2045 CARm ESC valve leaks No
m=1-2
2046, 2047 CARm TFC valve leaks No
2048-2050 CARx purge valve leaks Yes
2051-2053 CARx AMC valve leaks Yes x=1-3
2054-2056 CARx WBI valve leaks Yes
2057, 2060
DetAPC n makeup valve leaks Yes
2063, 2066
2058, 2061
DetAPC n hydrogen valve leaks Yes n=1-4
2064, 2067
2059, 2062
DetAPC n air valve leaks Yes
2065, 2068
2069-2086 APC y valve leaks Yes y=1-18
2132, 2133 CAR m AFC valve leaks Yes m=1-2

Gas is flowing even though the set value is 0 kPa (or ml/min).
If gases are supplied, an AFC/APC valve error may have occurred.
Turn off the system, and contact your Shimadzu representative.

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 19 Troubleshooting
19.2 Error Messages

Abnormal component operation

Code Message CS Note
2087, 2088 CARm ESC is out of control No
m=1-2
2089, 2090 CARm TFC is out of control No
2091-2093 CARx purge is out of control Yes
2094-2096 CARx AMC is out of control Yes x=1-3
2097-2099 CARx WBI is out of control Yes
2100, 2103
DetAPCn makeup gas is out of control Yes
2106, 2109
2101, 2104
DetAPCn hydrogen is out of control Yes n=1-4
2107, 2110
2102, 2105
DetAPCn air is out of control Yes
2108, 2111
2112-2129 APCy is out of control Yes y=1-18
2130, 2131 CARm AFC leaks Yes
m=1-2
2134-2137 CARm AFC is out of control Yes
2138-2140 CARx prim is out of range No x=1-3

Verify whether a continuous supply of gas is available at the required pressure.

If there is no problem in the gas supply, the control system, such as the APC, may have
failed.
Turn off the system, and contact your Shimadzu representative.

19.2.7 Warning messages

Code Message CS Note

9000 COL CRG use time is over No
9001 INJ2 CRG use time is over No
9002 Fan use time is over No
9003 LCD backlight use time is over No
9004-9006 CARx septum counter is over No
x=1-3
9007-9009 CARx insert counter is over No
xxx=COL, INJ1, DET1,
9012-9019 xxx sensor use time warning Yes INJ2, DET2, AUX3,
AUX4, AUX5

These message appear when the time or the count exceed the set value, but does not
indicate any error. Refer to “14 Diagnosis”, and clear the message.
In case of “xxx sensor use time warning”,Turn off the power, and contact your Shimadzu
representative.

Code Message CS Note

9010 System is not read No

This message appears when the system was started before it was ready. Normally, do not
start the system until it is ready.
If this message appears when all the parameters are ready, check the ready setting for
unused components and check the equilibration time.

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 19 Troubleshooting
19.2 Error Messages

Code Message CS Note

9011 Ignition finished(retried) No

Ignition sequence was re-attempted, because the ignition failed initially.

This does not affect the analysis. If this massage appears frequently, check “DETECTOR
IGNITE” and “DETECTOR IGNITION” by the standard diagnosis procedure.
Also check for gas leaks and verify the gas flow rates. If set values are correct, contact your
Shimadzu representative.

320 GC-2010