D.

PHYSICAL SECURITY

1. Perimeter Security
SITUATION AS SURVEYED

 A concrete wall delineates the rear portion of the hotel from the residential houses.
 Top guard is also installed on top of this concrete barrier.
 Cyclone fence with top guard protects the staff house and nursery area from the outside. During
the survey it was observed that some of the cyclone fences are already destroyed.
 Concrete barrier is more than eight feet high and is in good repair.

Recommendation/s:

 Fences near the nursery must be immediately repaired

2. PERIMETER LIGHTS
SITUATION AS SURVEYED

 The perimeter is well lighted.

 However illumination is not sufficient to detect any movement at 100 yards
 Lighting repairs are not made promptly due to unavailability of replacement
 Extra lighting at entry points

3. Gates/ Vehicles Inspection Point/ Car Parks

SITUATION AS SURVEYED:

 Parking spaces are provided

for guests and employees. It
has a three-level parking
space.
 Total parking space is eighty-
three slots.
 A signage that reads: “PLEASE
PARK FACING THE WALL” is
indicated at the wall.
 Parking slots are numbered.
 Monitored by CCTV cameras

Recommendation:

 One guard monitoring the

three parking basement
likewise providing assistance
to incoming and outgoing
employees and vehicle.
 5. Building Access
a. Entrances

SITUATION AS SURVEYED

 No posted security
personnel at the main
entrance
 PR conducts traffic at
the Porte Cochere
area and in front of
Martinez 1 and 2.

Recommendations:

 A fix guard post must be deployed at the main lobby entrance to monitor the activities
and maintain peace and order thereat. Likewise this is also a requirement prescribed by
the National Accommodation Standards for Hotel

b. Receiving and Delivery Units

SITUATION AS SURVEYED

 Deliveries are covered by

written procedures
 In a specified form, serial
numbered.
 Signed authorization is
required and approved by
higher level.
 All transactions are
monitored at the exit
 Pull out form is needed
before a specific item is to
be brought out
 Employees sign log book
for tools and equipment
issued
6. Access Control
a. Employees Entrances and Exits

SITUATION AS SURVEYED

 Identification is required of
all persons entering
 All visitors are logged.
 Employees are
distinguishable from visitors
thru their uniforms
 There’s a control of employee
movement between areas
within the plant
 Identification badges (name
plates) are issued to
employees. Wearing of such
is enforced.
 Employees who are on break
are not being subjected to
frisking when they go out.
Likewise when they return
frisking is not also conducted.
 Some employers are not
complying with the locator
slip requirements

Recommendation/s:

 Locator slips should be filled out by employees every time they go out the premises.
 All employees must be subjected to security procedures being implemented at Sierra
3 like bag inspection and body frisking.
 All employees taking a break entering and exiting Sierra 3 must also be frisked.
 Employees who are on off duty must not use hotel’s entrance lobby if they have
unfinished transaction in their work area.
 Employees who want to avail of the facilities of the hotel are required to manifest
their intent to the HR office or in their absence to the Executive on Duty.
b. IDs and Entry Passes

SITUATION AS SURVEYED:

 Passes are categorized in

three namely: Contractors
pass-given to contractors.
Delivery pass-given to a
person delivering goods.
Visitors’ pass-given to visitors
wanting to visit any office.

c. Key custody
SITUATION AS SURVEYED

 Responsibility for control of

locks and keys assigned to
Executive on Duty and Sierra 3
 EOD control locks and keys to
all rooms and door
 Recipient sign receipt for key
 Lock and key operational
control procedures and
regulations not in writing
 Master keys not marked as
such
 Locks not changed
immediately upon loss of keys

Recommendation/s:

 Property manager must approve formula for issuing keys

 Keys must be properly marked and labelled
 Locks must be changed immediately upon theft or loss of keys
e. CCTV System

SITUATION AS SURVEYED

 CCTV is not used for

surveillance
 CCTV is not monitored
continuously
 No CCTV room. Monitors
are exposed to 3rd person
 CCTV monitors and
cameras are not labelled.
 No CCTV operator
SUMMARY OF CCTV CAMERAS INSTALLED

CAMERA COVERAGE LOCATION CLARITY

CAMERA 1 2nd floor Above fire exit doors ok
CAMERA 2 2nd floor left wing Above fire exit doors ok
CAMERA 3 2nd floor right Above fire exit doors ok
CAMERA 4 3rd floor left wing Above fire exit doors ok
CAMERA 5 2nd floor center stairway Above storage 2 door ok
CAMERA 6 5th floor center Above fire exit doors ok
CAMERA 7 3rd floor elevator landing Above fire exit doors ok
CAMERA 8 3rd floor center stairway Above storage 3 door ok
CAMERA 9 4th floor center Above fire exit doors ok
CAMERA 10 3rd floor center Above fire exit doors ok
CAMERA 11 2nd floor elevator landing Above fire exit doors ok
CAMERA 12 4th floor elevator landing Above fire exit doors ok
CAMERA 13 4th floor right wing Above fire exit doors ok
CAMERA 14 3rd floor right wing Above fire exit doors ok
CAMERA 15 4th floor left wing Above fire exit doors ok
CAMERA 16 4th floor center stairway Above storage 4 door ok
DVR 1

DVR 2

CAMERA LOCATION COVERAGE CLARITY

CAMERA 1 Above fire exit door Ground floor elevator landing ok
CAMERA 2 8 degrees 8 degrees lounge ok
CAMERA 3 Above fire exit door Ground floor left wing ok
CAMERA 4 Ground floor center fire exit ok
CAMERA 5 Above main entrance door Porte Cochere ok
CAMERA 6 Above cashier Tradisyon ok
CAMERA 7 Above SDB and back Front Desk ok
office door
CAMERA 8 Vacant Monitor ok
CAMERA 9 Inside luggage room Luggages ok

Recommendation/s:

 CCTV monitors should be in a CCTV room

 Continuous CCTV monitoring must be made by a CCTV operator
 CCTV monitors must be labelled and arranged systematically.
 CCTV camera must be installed covering the main lobby
DVR 3

CAMERA LOCATION COVERAGE CLARITY

CAMERA 1 Above fire exit door 6th floor center fire exit ok
CAMERA 2 Basement 1 ramp going B2 ok
CAMERA 3 Cold kitchen Cold Kitchen ok
CAMERA 4 Hot kitchen Hot Kitchen ok
CAMERA 5 6th floor ok
CAMERA 6 Near time keeping area Basement 1 main entrance ok
CAMERA 7 Above storage 5 door 5th floor center stairway ok
CAMERA 8 6th floor elevator landing ok
CAMERA 9 Basement 2 going offices ok
CAMERA 10 Above storage 6 door 6th floor center stairway ok
CAMERA 11 Above fire exit door 6th floor right wing fire exit ok
CAMERA 12 Basement 2 ramp going B3 ok
CAMERA 13 Above fire exit door 5th floor left wing fire exit ok
CAMERA 14 5th floor elevator landing ok
CAMERA 15 Basement 3 going central storage ok
CAMERA 16 Above fire exit door 5th floor right wing fire exit ok

H.264

CAMERA LOCATION COVERAGE CLARITY

CAMERA 1 Near Room 101 Back alley ok
CAMERA 2 Elevator fire exit ok
CAMERA 3 Sierra 5 tower post ok
CAMERA 4 Stewarding area ok
CAMERA 5 Back alley top camera Back alley pathway ok
CAMERA 6 Outside parking Fire line ok

CAMERA LOCATION COVERAGE CLARITY

Inner Tradisyon Dining Area ok
Finance office Finance office Ok
Parking Area Basement 1 near recycling area ok
Basement 2 dead corner ok
Butcher Area ok
Basement 3 Marcom Storage ok
Storage room Central Storage Basement 3 ok
SDB Room Central SDB ok

 Azalea Residences has a total of 59 cameras including operational CCTV cameras

installed at the lobby entrance, main lobby, front desk, 2nd, 3rd, 4th, 5th and 6th floor.
 In addition, a total of ten CCTV cameras including one operational camera are also
installed in strategic locations.

E. COMMUNICATION SECURITY

1. Communication System

 Azalea Residences has a help desk that can be contacted 24 hours a day.
 Selected personnel of the hotel are equipped with two way radios for
immediate communications. These selected employees are from the
engineering department, housekeeping and security department.
 Security personnel have their respective 2 way radios. The ratio is one
radio to one guard (1:1).

F. PERSONNEL SECURITY

1. Data Concerning Key Personnel

Information regarding Key Management Personnel and Azalea organic
employees is handled by The Human Resources Department.

2. Clearance Program
Managerial Employees, Confidential Employees, Rank and File Employees, Casual
Employees and On the Job Trainees are required to submit, as a requirement to
their employment NBI Clearance, Police Clearance and Medical Clearance.

3. Security Education
Formal security education or awareness program has not yet been offered to
employees

Recommendation:

 Conduct quarterly security awareness program to update employees of the usual

modus in hotel industry

4. Morale of Employees
Some interviewed employees were accommodating even if they were busy.
Some confidential information was not divulged.
Employees were observed to be high morale.
 SITUATION AS SURVEYED

 Written, signed employment application is required

 All candidates are interviewed
 Background investigation is conducted to verify
 Special screening of candidates for fiduciary positions
 Four agencies are providing services to Azalea Residences, to
wit: Enable (EHI), Toplis, PMS and RJCSIA (Security)

G. DOCUMENT AND INFORMATION SECURITY

a. RECEIPTING SYSTEM
SITUATION AS SURVEYED

Application folders are received either by the HR personnel or in their absence any
person at Sierra 3.

b. STORAGE OF SENSITIVE INFORMATION

SITUATION AS SURVEYED
Files is being stored at their respective offices.

c. TRANSMISSION SYSTEM
SITUATION AS SURVEYED
Documents for transmission are sometimes carried by employees belonging from said
office.

d. REPRODUCTION SYSTEM

SITUATION AS SURVEYED

Reproduction of documents takes place inside the office because they have their own Xerox
copy machine. It means there’s no need to photocopy any documents outside.
 e. DESTRUCTION SYSTEM

SITUATION AS SURVEYED
Documents for disposal are being stored.

f. PREPARATION AND MARKING SYSTEM

SITUATION AS SURVEYED

Folders, envelopes and its storage are properly marked and sealed.

H. EMERGENCY RESPONSE CAPABILITY

1. Emergency Response Management and Alarm Systems

SITUATION AS SURVEYED

 Fire alarm enunciators, fire alarms, fire hoses, fire extinguisher, smoke detector
and sprinkler are installed in every floor. Fire hose can also be located along the
car park.

2. Emergency Facility and Medical Equipments

SITUATION AS SURVEYED

 Azalea Residences Clinic is located at the lower basement beside the

Finance Office.
 The clinic is equipped with basic medical equipments like first aid kits,
medicine cabinet, wheel chair and oxygen tank.
 During the conduct of this survey, the Azalea Residences has five three
(3) full time registered nurses:
 Meleanor Ferrer
 Cherryl Damatac
 Gabrielle Angeli Ybanez
 The clinic is open 24 hours from Wednesday to Sunday and it also has a
nurse on duty 24 hours.
 Patients needing further treatment are brought to Baguio General Hospital
for further treatment.
 During emergencies, the hotel’s vehicle is used to bring patients requiring
further treatment to the hospital.
 Fire truck lanes around the hotel has been properly marked with “Fire
Truck Lane”
3. Items left by checked in guests

Situation as surveyed

 Recovered items
left by checked in
guests are turned
over to the linen
room and details
are logged in at
lost and found log
book.
 Recovered items
either valuable or
not has a
dedicated locked
room.

VITAL INSTALLATIONS/RESTRICTED AREAS

1. Generator System

SITUATION AS SURVEYED

 Genset is located at the first basement. It

has a swing gate and padlock.
 2. Water Supply Pump

SITUATION AS SURVEYED

 Water
3. Central Storage
pump is located at the 3rd level basement.

SITUATION AS SURVEYED

 Storage room is within

protected area
 Requesting party is
allowed entry inside the
room
 Under security camera
surveillance
 All withdrawals from
stock recorded.

Recommendation:

 Requesting party should not be allowed gain access at the Central Storage. Any product
request by him shall be given to him outside the door.
J. SECURITY PERSONNEL EQUIPMENT

1. Firearms and Two (2) Way Radio Inventory

AGENCY POSTS RADIOS # OF FIREARMS REMARKS

RJCSIA AM 4 4 NONE They don’t
have batons
even provided
in the contract
PM 6 6 NONE They don’t
have batons
even provided
in the contract

Recommendation:

 Equipments stated in the contract of security services must be given to the deployed guards
 Additional one guard in the morning shift to be posted at main lobby

K. SUMMARY OF RECOMMENDATIONS

 PERIMETER BARRIER:
 Fences near the nursery must be immediately repaired

 BUILDING ACCESS:
 A fix guard post must be deployed at the main lobby entrance to monitor the activities
and maintain peace and order thereat. Likewise this is also a requirement prescribed by
the National Accommodation Standards for Hotel

 ACCESS CONTROL:
 Locator slips should be filled out by employees every time they go out the premises.
 All employees must be subjected to security procedures being implemented at Sierra 3
like bag inspection and body frisking.
 All employees taking a break entering and exiting Sierra 3 must also be frisked.
 Employees who are on off duty must not use hotel’s entrance lobby if they have
unfinished transaction in their work area.
 Employees who want to avail of the facilities of the hotel are required to manifest their
intent to the HR office or in their absence to the Executive on Duty.

 ACCESS CONTROL, KEY CUSTODY:

 Property manager must approve formula/guidelines for issuing keys
  Keys must be properly marked and labelled
 Locks must be changed immediately upon theft or loss of keys

 CCTV SYSTEMS:
 CCTV monitors should be in a CCTV room
 Continuous CCTV monitoring must be made by a competent CCTV operator
 CCTV monitors must be labelled and arranged systematically.
 CCTV camera must be installed covering the main lobby

 PERSONNEL SECURITY:
 Conduct quarterly security awareness program to update employees of the usual modus
in hotel industry

 VITAL INSTALLATIONS:
 Requesting party should not be allowed gain access at the Central Storage. Any product
request by him shall be given to him outside the door.
 Requesting party should not be allowed gain access at the Central Storage. Any product
request by him shall be given to him outside the door.

 SECURITY PERSONEL EQUIPMENT

 Equipments stated in the contract of security services must be given to the deployed
guards
 Additional one guard in the morning shift to be posted at main lobby