REQUEST FOR PROPOSAL (RFP)

ANNUAL MAINTENANCE CONTRACT (AMC)

FOR FIRE ALARM SYSTEM & PUBLIC ADDRESS SYSTEM
INSTALLED AT
GLOBAL IT CENTRE (GITC), NAVI MUMBAI AND IT-RECONCILIATION
& SETTLEMENT DEPARTMENT, 4 th FLOOR, RAILWAY STATION
COMPLEX, CBD BELAPUR

RFP No. SBI/GITC/ESTATE/2015-16/01 dated 16/01/2016

The Asst. General Manager (Estate)

State Bank of India
Global IT Centre, Plot No. 8,9 & 10,
Sector – 11, CBD Belapur,
Navi Mumbai – 400 614

Table of Contents

Sr.no. Subject Page

Number
1 Schedule of events 3
2 Overview 4
3 Purpose 4
4 Invitation 4
5 RFP Terminology 4-5
6 Eligibility Criteria 5
7 Scope & Responsibility 5-8
8 Security 9
9 Discipline 9
10 Disclaimer 9-10

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11 Earnest Money Deposit(EMD) 10
12 Bidding Document 11
13 Contents of bidding document 11
14 Clarification and amendments 11-12
15 Bidding Process 12
16 Preparation and Submission of Bids 12
17 Bid prices 13-14
18 Revealing of prices 14
19 Pre bid meeting & Survey 14
20 Validity of bids 15
21 Biding integrity 15
22 Format and signing of bid 15
23 Last date of receipt of bid 15-16
24 Modification and withdrawal of bids. 16
25 Opening and evaluation of Bids. 16
26 Award & Signing of Contract 17
27 Subcontracting 18
28 Powers to Vary or Omit Work 18-19
29 No Waiver of Bank Rights or Successful Bidder‟s Liability 19
30 Inspection , Quality Control and Audit 19
31 Cancellation of Contract 19-20
32 Liquidated Damages 20
33 Termination of contract 20-21
34 Period of Contract 21
35 Force Majeure 21
36 Governing Law and Disputes (in case of successful bidder) 21-22
37 Governing Language 22
38 Governing Law 22
39 Notices 22
40 Vendors obligations 22-23
41 SLA Terms & conditions 23
42 Payment terms 23
43 Conflict of Interest 23-25
44 Fraud & Corrupt Practices 25-26
45 Annexure A – Bid Covering Letter 27-28
46 Annexure B – Eligibility Criteria 29-30
47 Annexure C – Company profile 31
48 Annexure D – Commercial bid 32
49 Annexure E – SLA Terms and Conditions 33-36
50 Annexure F – Non Disclosure Clause 37-41

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1. SCHEDULE OF EVENTS

Bid Document Availability Bidding document can be downloaded from

website from 11.00 AM on 16/01/2016.
Last date for requesting Up to 12 Noon on 27/01/2016
clarification
All communications regarding points / queries
requiring clarifications shall be given in writing
to SUNIL KUMAR GUPTA, Fire Officer or by
e-mail at [email protected]

Pre - bid Meeting at GITC Belapur From 12 Noon to 2 PM on 29/01/2016

Clarifications to queries raised at On 30/01/2016 at 2 PM

pre-bid meeting to be provided by
email

Pre-bid Survey by bidders (with From 01/02/2016 to 02/02/2016

prior appointment)

Pre-bid survey reports to be Before 12.00 Noon on 03/02/2016

submitted to SBI

Last date of submission of Bids 3.00 PM 05/02/2016

Opening of Technical Bids 3.30 PM 05/02/2016

Authorised representatives of vendors may be

present during opening of the Technical Bids.
However Technical Bids would be opened
even in the absence of any or all of the
vendor’s representatives.

Opening of Commercial Bids 12 Noon on 08/02/2016

Contact Details

All correspondence relating to this [email protected]

RFP should be sent to following
email id

Telephone Fire Officer : MOB:9004791566

Landline: 022-27577003

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2. Overview

State Bank of India is India‟s largest Bank with a network of over 15000
branches and five associate Banks having over 5000 branches spread across
India. Bank also has presence in 32 countries across the globe. The Bank
offers wide range of products and services to both Corporate and Retails
Customers. The Bank also has one of the largest networks of 25000+ ATMs
spread across geographical locations. Bank also provides services to its
customers through alternate channels such as Internet Banking, Debit Cards,
and Mobile Banking etc.

To expand further reach, Bank is also forging ahead with cutting edge
technologies and innovative new banking models.

3. Purpose :

The State Bank of India is requesting proposal for Annual Maintenance

Contract for maintaining Fire Alarm System & Public Address System installed
at its Global IT Centre Office Premises located at CBD, Belapur & IT-
Reconciliation & Settlement Department, Railway Station Complex, CBD
Belapur from Firms / Companies of repute and having experience for
maintaining such types of services.

4. Invitation

The bidders desirous of taking up the above contract for SBI are invited to
submit their technical and commercial proposal in response to this RFP. The
criteria and the actual process of evaluation of the responses to this RFP and
subsequent selection of the successful bidder will be entirely at Bank‟s
discretion. This RFP seeks proposal from Bidders who have the necessary
experience, capability & expertise to provide SBI for Annual Maintenance
Contract (AMC) for maintaining Fire Alarm System & Public Address System
adhering to Bank‟s requirement outlined in this RFP.

This RFP is not an offer by State Bank of India, but an invitation to receive
responses from the Bidders. No contractual obligation whatsoever shall arise
from the RFP process unless and until a formal contract is signed and
executed by duly authorized official(s) of State Bank of India with a selected
Bidder.

5. RFP Terminology

Definitions – Throughout this RFP, unless inconsistent with the subject matter
or context:

5.1 Bidder/ Service Provider/ System Integrator – An eligible entity/firm

submitting a Proposal/Bid in response to this RFP

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5.2 Supplier/ Contractor/ Vendor – Selected Bidder/System Integrator
under this RFP.

5.3 Bank/ Purchaser/ SBI – “Bank” and “Purchaser” shall be determined in

context and may mean without limitation “State Bank of India,

5.4 Proposal/ Bid – the Bidder‟s written reply or submission in response to

this RFP

5.5 RFP – the request for proposal (this document) in its entirety, inclusive
of any addenda that may be issued by the Bank.

5.6 ITB – mean instructions to the Bidder.

5.7 Annual Maintenance Contract (AMC) - It would be the annual cost of

maintenance of Service.

6. Eligibility Criteria

Bid is open to all Bidders who fulfil the eligibility criteria. The bidder has to
submit the details of eligibility criteria as per Annexure–B.

The following service providers shall not be eligible to participate in the

bidding process:

(a) whose services has been terminated previously by the bank , or

(b) Whose performance of services has been found non-satisfactory by

the Bank

(c) Who have been Black listed by the Bank or IBA

(d) Whose name appears in the „Caution List‟ of RBI

Clause (a) and (b) mentioned above will be applicable to the existing
vendor‟s only if a notice, in writing, concerning the same has been issued
to them.

7. Scope & Responsibility :

Your scope of work shall include checking, cleaning, repairing, rectifying and keeping the
system in working condition on monthly basis as per details given below:

(i) AUTOMATIC SMOKE DETECTION CUM FIRE ALARM SYSTEM

Test(s) shall be conducted to determine the functionality of the Analog Addressable

Microprocessor based Main Control Panel. All indicators on the panel to be checked
for its performance. All smoke detectors should be activated by smoke and check for
its sensitivity. Sounder/Hooter should be checked for its optimum sound level.
Manual Call Points should be checked by activating. Power supply unit should be

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 checked for its correct voltage & current. Zone Module / Control Module should be
checked for its performance.

(ii) PUBLIC ADDRESS SYSTEM

Test(s) shall be conducted to determine the functionality of the Amplifiers & speakers
installed in the building. Microphone should be tested for its performance.

(iii) SUPPLY OF MATERIAL : Supply of material will be in Banks scope.

(iv) PENALTY CLAUSE : After the reporting of the breakdown of the system, you are
requested to attend the problem in 24 hours. Charges for delay per day after reporting
will be Rs 200/- and maximum 5% of order value.

(v) PAYMENT: Quarterly payment will be made at the end of the quarter after

submitting bill along with the monthly report.

AUTOMATIC SMOKE DETECTION CUM FIRE ALARM SYSTEM AT GITC,BELAPUR

CONSISTING OF FOLLOWING AS UNDER :

Sl.No. DESCRIPTION OF ITEMS QTY

1. ANALOG ADDRESSABLE MICROPROCESSOR BASED MAIN 01 No.

CONTROL PANEL

2. IONISATION SMOKE DETECTORS 60/65 SERIES 639 Nos.

3. ELECTRONIC HOOTERS 34 Nos.

4. MANUAL CALL POINTS 14 Nos.

5. RESPONSE INDICATORS 125 Nos.

6. BATTERY 12V, 07 AH 04 Nos.

7. POWER SUPPLY UNIT 24 VOLTS 01 Nos.

8. ZONE MODULE 28 Nos.

9. OPTICAL SMOKE DETECTORS 113Nos.

10. HEAT DETECTORS 40 Nos.

11 MICRO PROCESSOR BASED CONVENTIONAL PANEL- 10 01 No.

ZONES

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AUTOMATIC SMOKE DETECTION CUM FIRE ALARM SYSTEM AT HRMS, 4TH
FLOOR, CBD RAILWAY COMPLEX, BELAPUR CONSISTING OF FOLLOWING AS
UNDER :

Sl.No. DESCRIPTION OF ITEMS QTY

1. ANALOG ADDRESSABLE MICROPROCESSOR BASED MAIN 01 No.

CONTROL PANEL

2. IONISATION SMOKE DETECTORS 60/65 SERIES 60 Nos.

3. ELECTRONIC HOOTERS 5 Nos.

4. MANUAL CALL POINTS 02 Nos.

5. RESPONSE INDICATORS 20 Nos.

6. BATTERY 12V, 07 AH 02 Nos.

7. REPEATER PANEL AT CONTROL ROOM 01 No.

AUTOMATIC SMOKE DETECTION CUM FIRE ALARM SYSTEM AT IT-

RECONCILIATION & SETTLEMENT DEPARTMENT, 4 th FLOOR, CBD RAILWAY
STATION COMPLEX, BELAPUR CONSISTING OF FOLLOWING AS UNDER :

Sl.No. DESCRIPTION OF ITEMS QTY

1. ANALOG ADDRESSABLE MICROPROCESSOR BASED 01 No.

MAIN CONTROL PANEL

2. ANALOG ADDRESSABLE MICROPROCESSOR BASED 160os.

MULTI SENSOR TYPE SMOKE DETECTORS BELOW
FALSE CEILING

3. ADDRESSABLE ELECTRONIC HOOTERS 10Nos.

4. ADDRESSABLE MANUAL CALL POINTS 04 Nos.

5. LED RESPONSE INDICATORS 128 Nos.

6. BATTERY 12V, 07 AH 02 Nos.

7. ANALOG ADDRESSABLE MICROPROCESSOR BASED 115Nos.

OPTICAL TYPE SMOKE DETECTORS- ABOVE FALSE
CEILING FOR CEILING VOID

8. FAULT ISOLATOR MODULE 15 Nos.

9. CONTROL RELAY MODULE 03 Nos.

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DESCRIPTION OF THE FIRE ALARM SYSTEM INSTALLED AT IT-RECONCILIATION
& SETTLEMENT DEPARTMENT, 4th FLOOR, CBD RAILWAY STATION COMPLEX,
CONTROL ROOM:

a. Analog addressable microprocessor based optical type smoke detectors-

above false ceiling for ceiling void.
b. Analog addressable microprocessor based Multi-Sensor type smoke detectors –
below false ceiling.
c. Addressable Manual Call Points ( Red Colour painted in 4”x4”) in size. Break
Glass unit message embedded on it along with Glass ( Manual Pull station
Quoted with Glass rod)
d. Addressable Hooters shall be MS built & have decibel level of 65dB & Multi-tone
facility along with Control Module.
e. Fault Isolator Module
f. Addressable Control Module or Monitor Modules for AC Trip & Access Control.
g. LED Response Indicator
h. 4 Loop based intelligent Analog addressable with each loop caters to 127 devices
or 127 Modules 05 Loop Fire Alarm Panel with BAC net compatibility for
integration with BMS.

PUBLIC ADDRESS SYSTEM AT GITC, BELAPUR CONSISTING OF FOLLOWING AS

UNDER:

Sl.No. DESCRIPTION OF ITEMS QTY

1. AMPLIFIERS 250 WATTS 03 Nos.

2. ZONE SELECTOR MODULE 01 No.

3. SPEAKERS 6 WATTS 290 Nos.

4. MICROPHONE WITH CORD 02 Nos.

PUBLIC ADDRESS SYSTEM AT IT-RECONCILIATION & SETTLEMENT

DEPARTMENT, 4 th FLOOR, CBD RAILWAY STATION COMPLEX CONSISTING OF
FOLLOWING AS UNDER:

Sl.No. DESCRIPTION OF ITEMS QTY

1. AMPLIFIERS 250 WATTS 02 Nos.

2. DVD PLAYER 01 No.

3. SPEAKERS 6 WATTS 160 Nos.

4. MICROPHONE WITH CORD 01 Nos.

5. MIXER / BOOSTER AMPLIFIER 01 No.

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8. Security:

(a) The Vendor is required to follow the laid down security discipline of
SBI applicable from time to time. The laid down rules & guidelines
will be provided to successful bidder.
(b) The Vendor and his personnel will receive briefing from Security
Officer of SBI from time to time, which should be adhered to in all
respects.

9. Discipline:

(a) The contractor shall ensure that his staff abide by the Indian Official
Secrets Act and ensure observance of discipline at work place
(b) The contractor shall restrict movement of personnel to work areas only.
10. Disclaimer

The information contained in this Request for Proposal (RFP) document or

information provided subsequently to Bidder(s) or applicants whether
verbally or in documentary form/email by or on behalf of State Bank of India
(Bank), is subject to the terms and conditions set out in this RFP document
and all other terms and conditions subject to which such information is
provided.

This RFP is neither an agreement nor an offer and is only an invitation by the
Bank to the interested parties for submission of bids. The purpose of this RFP
is to provide the Bidder(s) with information to assist the formulation of their
proposals. This RFP does not claim to contain all the information each Bidder
may require. Each Bidder should conduct its own investigations and analysis
and should check the accuracy, reliability and completeness of the
information in this RFP and where necessary obtain independent
advices/clarifications. Bank may in its absolute discretion, but without being
under any obligation to do so, update, amend or supplement the information
in this RFP. No contractual obligation whatsoever shall arise from the RFP
process until a formal contract is signed and executed by duly authorized
officers of the Bank with the selected Bidder.

The Bank, its employees and advisors make no representation or warranty

and shall have no liability to any person, including any Applicant or Bidder
under any law, statute, rules or regulations or tort, principles of restitution or
unjust enrichment or otherwise for any loss, damages, cost or expense which
may arise from or be incurred or suffered on account of anything contained in

Page 9 of 41
this RFP or otherwise, including the accuracy, adequacy, correctness,
completeness or reliability of the RFP and any assessment, assumption,
statement or information contained therein or deemed to form part of this
RFP or arising in any way for participation in this Bid Stage.

The Bank also accepts no liability of any nature whether resulting from
negligence or otherwise, whatsoever caused arising from reliance of any
Bidder upon the statements contained in this RFP.

Issuing of this RFP does not imply that the Bank is bound to select a Bidder
or to appoint the Selected Bidder or Concessionaire, as the case may be, for
the Project and the Bank reserves the right to reject all or any of the Bidders
or Bids without assigning any reason whatsoever.

The Bidder shall bear all its costs associated with or relating to the
preparation and submission of its Bid including but not limited to preparation,
copying, postage, delivery fees, expenses associated with any
demonstrations or presentations which may be required by the Bank or any
other costs incurred in connection with or relating to its Bid. All such costs
and expenses will remain with the Bidder and the Bank shall not be liable in
any manner whatsoever for the same or for any other costs or other
expenses incurred by a Bidder in preparation or submission of the Bid,
regardless of the conduct or outcome of the Bidding Process.

11. Earnest Money Deposit (EMD)

11.1 Bidder to submit the EMD of Rs. 5,000/- ( Rupees Five Thousand only)
as Bid Security in the form of Demand Order in favour of State Bank of India,
Estate Department, payable at Mumbai. EMD may be forfeited in the event of
withdrawal of bid during the period of bid validity or if successful bidder fails
to sign the contract in accordance with the terms & conditions and other
requirements specified in RFP or any act of bidder not in line with contract
obligations.
11.2 EMD (Demand Draft) should be kept in a separate envelope and placed
inside the envelope containing technical Bid. Any bid not accompanied with
the requisite EMD shall be treated as non-responsive and is liable to be
rejected.
11.3 The EMD of the unsuccessful bidders will be returned as soon as possible
but not later than 2 weeks from date of bid finalisation.
11.4 No interest is payable on the amount of EMD.
11.5 The successful Bidder‟s EMD will be discharged on the completion of the
contract.

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12. Bidding Document :

12.1 Language of Bid: All bids and supporting documentation shall be

submitted in English.
12.2 All pages of RFP should be stamped and signed by Authorized
Signatory of the Bidder.
12.3 Cost of Bidding: The Bidder shall bear all costs associated with the
preparation and submission of its bid including cost of presentation(s),
etc. Bank will not be responsible or liable for these costs, regardless of
the conduct or outcome of the bidding process.

13. Content of Bidding Document

13.1 The bidding document provides overview of the requirements, bidding

procedures and contract terms. It includes Introduction, Instructions to
Bidder, and Terms & Conditions of Contract, Functional Requirement
Specifications (FRS), Eligibility Criteria, Technical Bid and Financial Bid.
The bidder must conduct its own investigation and analysis regarding
any information contained in this RFP document, its meaning and
impact of that information.

13.2 The Bidder is expected to examine all instructions, statements, terms

and specifications in the bidding document. Failure to furnish all
information required by the bidding documents or submission of bid
not responsive to the bidding documents in every respect will be at the
Bidder‟s risk and may result in rejection of its bid. While SBI has made
considerable effort to ensure that accurate information is contained in
this RFP and is supplied solely as guidelines for Bidders. Furthermore,
during the RFP process, SBI has disclosed or will disclose in the RFP
and corrigendum/ addenda, available information relevant to the Scope
of Work to the extent, detail, and accuracy allowed by prevailing
circumstances. Nothing in this RFP or any addenda is intended to
relieve Bidders from forming their own opinions and conclusions in
respect of the matters addresses in this RFP or any addenda.

14. Clarifications & Amendments

14.1 If deemed necessary the Bank may seek clarifications on any aspect
from the bidder. However that would not entitle the bidder to change
or cause any change in the substances of the bid already submitted or
the price quoted. The bidder may be asked to give presentation for the
purpose of clarification of the bid.

14.2 Bidder requiring any clarification of the Bidding Document may notify the
Bank at the address or by e-mail indicated in Schedule of Dates on or
before 12.00 Noon on 27/01/2016.

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14.3 At any time prior to the deadline for submission of bids, SBI may
modify the bidding document by amendment.

14.4 Any clarification issued by SBI will be in the form of an addendum/

corrigendum and will be available in SBI website -
http://www.statebankofindia.com. The amendment will be binding on
all bidders. SBI, at its discretion may extend the deadline for
submission of bids in order to allow prospective bidders a reasonable
time to take the amendment into account.

15. Bidding Process

15.1 Each bid shall be in two parts:-

Part I- Technical Proposal

Part II- Commercial Price Proposal

The two parts should be in two separate sealed NON-WINDOW

envelopes, each super scribed with “ AMC for Fire Alarm System &
Public Address System at GITC, Belapur & IT-Reconciliation &
settlement Department, 4 th FLOOR, CBD Railway Station
Complex, CBD Belapur ” as well as “Technical Bid” and
“Commercial Bid” as the case may be.

15.2 The Bid shall be typed or written in indelible ink and shall be signed by
the Bidder or a person or persons duly authorized to bind the Bidder to
the Contract. The person or persons signing the Bids shall initial all
pages of the Bids, except for un-amended printed literature.

15.3 Any inter-lineation, erasures or overwriting shall be valid only if, they
are initialled by the person signing the Bids. The Bank reserves the right
to reject bids not conforming to above.

16. Preparation and Submission of Bids

16.1 The bids prepared by the bidder and all correspondence and documents
relating to bids exchanged by the bidder and purchaser must be
written in English.

16.2 Vendor must provide individual and factual replies to specific questions
asked in the RFP.

16.3 The Bidders‟ shall seal the NON-WINDOW envelopes containing one
copy of “Technical Bid” and one copy of “Commercial Bid”

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 separately and the two NON-WINDOW envelopes shall be enclosed
and sealed in an outer NON-WINDOW envelope.

16.3 The inner envelopes shall be addressed to the Bank at the address
given in Part-I above and marked as described in Clause 17.1 above.

16.4 The outer envelope shall:

a) be addressed to the Bank at the address given on the cover

page of this RFP and

b) bear the Project Name “AMC for Fire Alarm System & Public
Address System at GITC, Belapur & IT-Reconciliation &
Settlement Department, 4 th Floor, CBD Railway Station
Complex, CBD Belapur ”

16.5 All envelopes should indicate the name and address of the Bidder on
the cover.

16.6 If the envelope is not sealed and marked, the Bank will assume no
responsibility for the bid‟s misplacement or its premature opening.

16.7 The technical bid should consist of the following:

a) Earnest Money Deposit (EMD) as specified in this document

b) Annexure-A on the bidder‟s letter head.

c) Board resolution authorizing representative to bid and make

commitments on behalf of the Bidder to be attached

d) Supporting documents in respect of Eligibility Criteria as mentioned

in Annexure-B along with supporting documentation.

e) Organisational Profile as per Annexure-C on bidder‟s letter head

f) A copy of the full RFP document duly stamped and signed on every
page

17. Bid Prices :

17.1 Prices are to be quoted in Indian Rupees only.

17.2 Prices quoted should be exclusive of all Central / State Government

levies, taxes, sales tax, excise duty, custom duty, NMMC Cess, Octroi /
Entry Tax / Road Tax / Service Tax / VAT payable which will be
reimbursed upon production of original receipts but inclusive of cost of
incidental services such as transportation, insurance etc.

Page 13 of 41
 {Bidder should take into account Navi Mumbai Municipal Corporation
(NMMC) cess for while submitting their Bids. In case Bank is liable to
pay NMMC cess, the cess amount will be deducted by the Bank while
making payments to the Vendors}

17.3 Prices quoted by the Bidder shall be fixed during the Bidder‟s
performance of the Contract and shall not be subject to variation on
any account, including exchange rate fluctuations, changes in taxes,
duties, levies, charges etc. A Bid submitted with an adjustable price
quotation will be treated as non-responsive and will be rejected

18. Revealing of Prices

The rates and/or prices in any form or for any reasons should not be
disclosed in the technical or other parts of the bid except in the commercial
bid, failure to do so make the bid liable to be rejected. Before opening of
commercial bid, if price revision is envisaged by the bank, revised commercial
bid may be required to be submitted in a separate sealed envelope.

19. Pre-Bid Meeting & Survey :

(a) Bidder requiring any clarification of the Bidding Document may notify the
Bank at the address or by e-mail indicated in Schedule of Dates on or
before 12.00 Noon on 27/01/2016.

(b) A pre-bid meeting is scheduled on 29/01/2016 from 12 noon to 2 PM

(c) Text of queries raised (without identifying source of query) and response
of the Bank together with amendment to the bidding document, if any will
be communicated by email to the email address of the bidders from where
the query has originated by 2 PM on 30/01/2016. It is the responsibility of
the bidder to check the relevant communication before final submission of
bids.

(d) All bidders must ensure that such clarifications / amendments have been
considered by them before submitting the bid. Bank will not take
responsibility for any omissions by bidder.

(e) At any time prior to the deadline for submission of Bids, the Bank, for any
reason, whether, at its own initiative or in response to a clarification
requested by a prospective Bidder, may modify the Bidding Document, by
amendment.

(f) In order to enable bidder’s reasonable time in which to take amendments

into account in preparing the bids, the Bank, at its discretion, may extend
the deadline for submission of bids.

Page 14 of 41
20. Validity of Bids

Bid shall remain valid for 180 days from date of submission mentioned at Bid
Details. A bid valid for shorter period is liable to be rejected. The bidder may
require to give consent for the extension of the period of validity of the bid
beyond initial 180 days, if so desired by the Bank in writing or by fax. Refusal
to grant such consent would result in rejection of bid without forfeiture of the
EMD. However any extension of validity of bids will not entitle the bidder to
revise/ modify the bid document.

21. Bid Integrity

Wilful misrepresentation of any fact within the Bid will lead to the cancellation
of the contract without prejudice to other actions that Bank may take. All the
submission, including any accompanying documents, will become property of
SBI. The bidders shall be deemed to license, and grant all rights to SBI, to
reproduce the whole or any portion of their solution for the purpose of
evaluation, to disclose the contents of submission to other bidders and to
disclose and/ or use the contents of submission as the basis for RFP process.

22. Format and Signing of Bid

22.1 The bidder should prepare submission as per minimum eligibility

criteria, Technical Bid, Commercial Bid and other requested
information.

22.2 All pages of the Bid document should be serially numbered and shall be
signed by the authorized person(s) only. The person(s) signing the bid
shall sign all pages of the bid and rubber stamp should be affixed on
each page except for an un-amended printed literature. The bidder
should submit a copy of board resolution or power of attorney showing
that the signatory has been duly authorized to sign the tender
document.

22.3 Any interlineations, erasures or overwriting shall be valid only if the

person(s) signing the bid sign(s) them.

22.4 In case of any discrepancies between hard and soft copy, the hard copy
will be consider as base document.

22.5 Bid should be typed and submitted on A4 size paper, spirally bound
securely and in serial order. Bidders responding to this RFP shall submit
covering letter included with the bid and compliance certification
statement required for submission of a proposal.

23. Last date of receipt of bids

23.1 The bid should be addressed to Asst General Manager (Estate) at

following address up to the time and date mentioned at bid details:

Page 15 of 41
 Asst.General Manager (Estate),
State Bank of India
Global IT Centre, Plot No. 8,9 & 10,
Sector -11, CBD Belapur,
Navi Mumbai 400 614

23.2 In the event of the target date for the receipt of bids being declared as
holiday for the Bank, the bids will be received till the target time on the
next working day. The bank may at its discretion extend the bid
submission date. The modified target date & time will be notified on the
web site of the Bank.

23.3 Any bid received by the Bank after target date and time prescribed at
Bid details will be rejected and /or returned unopened to the bidder at
his risk and responsibility.

24. Modification and Withdrawal of Bids

No bid may be withdrawn in the interval between the deadline for submission
of bids and the expiration of period of bid validity.

25. Opening and Evaluation of Bids

25.1 Preliminary examination :

(a) The Bank will examine the Bids to determine whether they are
complete, required formats have been furnished, the documents have
been properly signed, and the Bids are generally in order as per
Annexure-B & Annexure-C

(b) Prior to the detailed evaluation, the Bank will determine the
responsiveness of each Bid to the Bidding Document. For purposes of
these Clauses, a responsive Bid is one, which conforms to all the terms
and conditions of the Bidding Document without any deviations.

(c) The Bank’s determination of a Bid’s responsiveness will be based on

the contents of the Bid itself, without recourse to extrinsic evidence.

(d) If a Bid is not responsive, it will be rejected by the Bank and may not
subsequently be made responsive by the Bidder by correction of the
non-conformity.

25.2 Technical Evaluation

(a) Only those Bids which have been found to be in conformity of the
eligibility terms and conditions during the preliminary evaluation would
be taken up by the Bank for further detailed evaluation.

(b) During evaluation and comparison of bids, the Bank may, at its
discretion ask the bidders for clarification of its bid. The request for

Page 16 of 41
 clarification shall be in writing and no change in prices or substance of
the bid shall be sought, offered or permitted. No post bid clarification at
the initiative of the bidder shall be entertained.

25.3 Commercial Evaluation :

(a) Only those Bidders who qualify in pre-qualification and Technical

evaluation would be short listed for commercial evaluation.
(b) The envelope containing the Commercial Bids of only those
Bidders, who are short-listed after technical evaluation, would be
opened.

(c) Arithmetic errors, if any, in the commercial bid will be rectified as

under :

i. If there is a discrepancy between the unit price and total price

which is obtained by multiplying the unit price with quantity,
the unit price shall prevail and the total price shall be
corrected unless it is a lower figure. If the bidder does not
accept the correction of errors, the bid will be rejected.
ii. If there is a discrepancy in the unit price quoted in figures and
words, the unit price in figures or in words, as the case may
be, which corresponds to the total bid price for the bid shall
be taken as correct.
iii. If the vendor has not worked out the total bid price or the total
bid price does not correspond to the unit price quoted either
in words or figures, the unit price quoted in words shall be
taken as correct.
iv. Bank may waive off any minor infirmity or non-conformity or
irregularity in a bid, which does not constitute a material
deviation, provided such a waiving does not prejudice or
affect the relative ranking of any bidder.

(d) The L1 Bidder will be selected on the basis of net lowest total price
quoted of the Commercial Bid (Annexure-D). The Bidder who has
been declared as the L-1 bidder will be awarded the contract.

26. Award & Signing of contract

26.1 The Bank will award the Contract to the successful Bidder who has
been determined to qualify to perform the Contract satisfactorily, and
whose Bid has been determined to be responsive, and is the lowest
evaluated Bid.

Page 17 of 41
26.2 The Bank reserves the right to accept or reject any Bid in part or in full
or to cancel the Bidding process and reject all Bids at any time prior to
contract award, without incurring any liability to the affected Bidder or
Bidders or any obligation to inform the affected Bidder or Bidders of
the grounds for the Bank‟s action.
26.3 SBI will notify successful bidder (L1) in writing by letter in duplicate or
fax that its bid has been accepted. The Selected bidder has to return
the duplicate copy to the Bank within 7 (seven) working days duly
Accepted, Stamped and Signed by Authorized Signatory in token of
acceptance.
26.4 The successful bidder shall be required to enter into a contract, within
15 days of the award of the tender or within such extended period as
may be decided by the Bank along with the letter of acceptance, NDA
and other terms and conditions as may be determined by the Bank to
be necessary for the due performance of the work in accordance with
the Bid and acceptance thereof. Failure to commence the contract
within the above period will lead to forfeiture of the EMD amount
26.5 In the absence of a formal contract, the Bid document, together with
the Bank‟s notification of award and the vendor‟s acceptance thereof,
would constitute a binding contract between the Bank and the successful
Bidder.
27. Subcontracting

As per scope of the RFP the subcontracting will not be permitted.

28. Powers to Vary or Omit Work

(a) No alterations, amendments, omissions, additions, suspensions or

variations of the work (hereinafter referred to as variation) under the
contract shall be made by the successful bidder except as directed in
writing by Bank. The Bank shall have full powers, subject to the
provision herein after contained, from time to time during the
execution of the contract, by notice in writing to instruct the
successful bidder to make any variation without prejudice to the
contract. The finally selected bidders shall carry out such variation
and be bound by the same conditions as far as applicable as though
the said variations occurred in the contract documents. If any
suggested variations would, in the opinion of the finally selected
bidders, if carried out, prevent him from fulfilling any of his
obligations under the contract, he shall notify Bank thereof in writing
with reasons for holding such opinion and Bank shall instruct the
successful bidder to make such other modified variation without
prejudice to the contract. The finally selected bidders shall carry out
such variation and be bound by the same conditions as far as

Page 18 of 41
 applicable as though the said variations occurred in the contract
documents. If Bank confirms his instructions, the successful bidder‟s
obligations shall be modified to such an extent as may be mutually
agreed, if such variation is substantial and involves considerable
extra cost. Any agreed difference in cost occasioned by such
variation shall be added to or deducted from the contract price as
the case may be.

(b) In any case in which the successful bidder has received instructions
from Bank as to the requirement of carrying out the altered or
additional substituted work which either then or later on, will in the
opinion of the finally selected bidders, involve a claim for additional
payments, such additional payments shall be mutually agreed in line
with the terms and conditions of the order.

(c) If any change in the work is likely to result in reduction in cost, the
parties shall agree in writing so as to the extent of change in
contract price, before the finally selected bidder(s) proceeds with the
change. In all the above cases, in the event of a disagreement as to
the reasonableness of the said sum, the decision of Bank shall
prevail.

29. No Waiver of Bank Rights or Successful Bidder’s Liability

Neither any payment sign-off by Bank, nor any payment by Bank for
acceptance of the whole or any part of the work, nor any extension of time,
nor any possession taken by Bank shall affect or prejudice the rights of Bank
against the finally selected bidders, or relieve the finally selected bidders of
his obligations for the due performance of the contract, or be interpreted as
approval of the work done, or create liability in Bank to pay for alterations/
amendments/ variations, or discharge the liability of the successful bidder for
the payment of damages whether due, ascertained, or certified or not or any
sum against the payment of which he is bound to indemnify Bank nor shall
any such certificate nor the acceptance by him of any such paid on account or
otherwise affect or prejudice the rights of the successful bidder against Bank.

30. Inspection, Quality Control and Audit

The selected bidder shall, whenever required, furnish all relevant information,
records, and data to such auditors and / or inspecting officials of the Bank /
Reserve Bank of India and or any regulatory authority / Bank‟s consultant /
Testing agency entrusted by the Bank to carry out this work.

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 31. Cancellation of Contract

The Bank shall have the right to cancel the contract with the selected bidder
at any time during the contract period, by giving a written notice of at
least 3 (three) months, for any valid reason, including but not limited to
the following reasons:
a) Laxity in following security standards laid down by the Bank
b) Excessive delay in execution of orders placed by the Bank
c) Discrepancies / deviations in the agreed processes and/or products
d) Violation of terms & conditions stipulated in this RFP

32 Liquidated Damages

If vendor fails to perform services within stipulated time schedule or any loss
is suffered by the Bank due to Acts attributable to the Service Provider, the
Bank shall, without prejudice to its other remedies under the contract, deduct
from the contract price, as liquidated damages, a sum equivalent to 1% of
the total project cost for delay of each week or part thereof maximum up to
10% of contract price. Once the maximum is reached, SBI may consider
termination of Contract pursuant to the conditions of contract.

33. Termination of Contract:

33.1 Termination for Convenience: The Bank, by written notice sent to

the Vendor, may terminate the Contract, in whole or in part, at any
time for its convenience. The notice of termination shall specify that
termination is for the Bank‟s convenience, the extent to which
performance of the Vendor under the Contract is terminated, and the
date upon which such termination becomes effective.

33.2 Termination by Mutual Consent : Either party may terminate the

Agreement by giving 30 days written Notice to the other party. On
termination of the Agreement the vendor shall complete / performance
all the services that have been planned and agreed up to and including
the effective date of termination.

33.3 Termination for Default: SBI may, without prejudice to any other
remedy for breach of contract, by written notice of default sent to the
Vendor, terminate the contract in whole or part: if the Vendor fails to
deliver any or all of the systems within the period(s) specified in the
Contract, or within any extension thereof granted by the Bank pursuant
to conditions of contract or if the Vendor fails to perform any other
obligation(s) under the Contract. In the event SBI terminates the
Contract in whole or in part, SBI may procure, upon such terms and in

Page 20 of 41
 such manner, as it deems appropriate, systems or services similar to
those undelivered and the Vendor shall be liable to Bank for any excess
costs for such similar systems or services. However, the vendor shall
continue the performance of the contract to the extent not terminated.\

33.4 Termination for Insolvency: SBI may at any time terminate the
Contract by giving written notice to the Vendor, if the vendor becomes
bankrupt or otherwise insolvent. In this event termination will be
without compensation to the Vendor, provided that such termination
will not prejudice or affect any right of action or remedy, which has
occurred or will accrue thereafter to SBI.

34. Period of Contract

Initial period of the contract is 01 (One) year. After initial contract period of
one year the contract may be renewed at same rate & terms and conditions
for a further period of one year each up to a maximum of three years, at the
discretion of the Bank.
35. Force Majeure
Any failure or delay by bidder or Bank in performance of its obligation, to the
extent due to any failure or delay caused by fire, flood, earthquake or similar
elements of nature, or acts of God, war, terrorism, riots, civil disorders,
rebellions or revolutions, acts of government authorities or other events
beyond the reasonable control of non-performing Party, is not a default or a
ground for termination.

If Force Majeure situation arises the Vendor shall promptly notify Bank in
writing of such conditions and the cause thereof. Unless otherwise agreed by
SBI in writing, the Vendor shall continue to perform its obligations under the
contract as far as is reasonably practical, and shall seek all reasonable
alternative means for performance not prevented by the Force Majeure event.

36. Governing Law and Disputes (Applicable in case of successful

bidder only)

(a) All disputes or differences whatsoever arising between the parties

out of or in connection with this contract or in discharge of any
obligation arising out of the Contract (whether during the progress
of work or after completion of such work and whether before or
after the termination of this contract, abandonment or breach of
this contract), shall be settled amicably. If however, the parties are
not able to solve them amicably, party (SBI or Vendor), give written
notice to other party clearly setting out there in specific dispute(s)
and/or difference(s) and shall be referred to a sole arbitrator
mutually agreed upon, and the award made in pursuance thereof
shall be binding on the parties. In the absence of consensus about

Page 21 of 41
 the single arbitrator, the dispute may be referred to joint arbitrator;
one to be nominated by each party and the said arbitrators shall
nominate a presiding arbitrator, before commencing the arbitration
proceedings. The arbitration shall be settled in accordance with the
applicable Indian Laws. Any appeal will be subject to the exclusive
jurisdiction of courts at Mumbai.

(b) The Vendor shall continue work under the Contract during the
arbitration proceedings unless otherwise directed by the Bank or
unless the matter is such that the work cannot possibly be
continued until the decision of the arbitrator is obtained.

(c) Arbitration proceeding shall be held at Mumbai, India, and the

language of the arbitration proceedings and that of all documents
and communications between the parties shall be in English.

37. Governing language

The contract and all correspondence/ communications and other documents

pertaining to the Contract, shall be written in English.

38. Governing Law

The contract shall be interpreted in accordance with the laws of the

Government of India.

39. Notices

Any notice given by one party to the other pursuant to this contract shall be
sent to other party in writing or by Fax and confirmed in writing to other
Party‟s address. For the purpose of all notices, the following shall be the
current address:

State Bank of India

Estate Department,
Global IT centre, Plot No. 8, 9 & 10,
Sector -11, CBD Belapur,
Navi Mumbai 400 614

The notice shall be effective when delivered or on the notice‟s effective date
whichever is later.

40. Vendor’s Obligation

(a) The selected vendor is obliged to work closely with SBI staff, act
within its own authority and abide by directives issued by SBI from
time to time.

Page 22 of 41
 (b) The selected Vendor will be responsible for managing the activities
of its personnel and will hold itself responsible for any
misdemeanours on the part of its personnel.

(c) The selected Vendor will treat as confidential all data and
information about SBI, obtained in the process of executing its
responsibilities, in strict confidence and will not reveal such
information to any other party without prior written approval of SBI
as explained under „Non Disclosure Agreement‟ in Annexure-F of
this document which has to be executed by the selected vendor.

41. SLA Terms & Conditions : As per Annexure-E

42. Payment Terms:

a) Payment shall be made in Indian Rupees

b) The AMC charges payable to the Vendor as stated in the Contract
shall be firm and not subject to adjustment during performance of
the Contract, irrespective of reasons whatsoever, including
exchange rate fluctuations, changes in taxes, duties, levies,
charges, etc.
c) The Annual Maintenance charges shall be paid at the end of each
quarter after the date of completion of each quarter period,
subject to satisfactory services rendered, during the quarter.
d) Tax deduction at Source: Wherever the laws and regulations
require deduction of such taxes at the source of payment, the
Bank shall effect such deductions from the payment due to the
Vendor. The remittance of amounts so deducted and issuance of
certificate for such deductions shall be made by the Bank as per
the laws and regulations in force. Nothing in the Contract shall
relieve the Vendor from his responsibility to pay any tax that may
be levied in India on income and profits made by the Vendor in
respect of this contract.

43. Conflict of Interest:

Bidder shall not have a conflict of interest (the “Conflict of Interest”) that
affects the Bidding Process. Any Bidder found to have a Conflict of Interest
shall be disqualified. In the event of disqualification, the Bank shall be
entitled to forfeit and appropriate the Bid Security, as the case may be, as
mutually agreed upon genuine estimated loss and damage likely to be
suffered and incurred by the Bank and not by way of penalty for, inter alia,
the time, cost and effort of the Bank, including consideration of such Bidder‟s

Page 23 of 41
proposal (the “Damages”), without prejudice to any other right or remedy
that may be available to the Bank under the Bidding Documents and/ or the
Concession Agreement or otherwise. Without limiting the generality of the
above, a Bidder shall be deemed to have a Conflict of Interest affecting the
Bidding Process, if:

(a) the Bidder, its Member or Associate (or any constituent thereof) and
any other Bidder, its Member or any Associate thereof (or any
constituent thereof) have common controlling shareholders or other
ownership interest; provided that this disqualification shall not apply
in cases where the direct or indirect shareholding of a Bidder, its
Member or an Associate thereof (or any shareholder thereof having a
shareholding of more than 5% (five per cent) of the paid up and
subscribed share capital of such Bidder, Member or Associate, as the
case may be) in the other Bidder, its Member or Associate, has less
than 5% (five per cent) of the subscribed and paid up equity share
capital thereof; provided further that this disqualification shall not
apply to any ownership by a bank, insurance company, pension fund
or a public financial institution referred to in section 4A of the
Companies Act, 1956. For the purposes of this Clause, indirect
shareholding held through one or more intermediate persons shall be
computed as follows:
(i) where any intermediary is controlled by a person through
management control or otherwise, the entire shareholding held by
such controlled intermediary in any other person (the “Subject
Person”) shall be taken into account for computing the
shareholding of such controlling person in the Subject Person; and
(ii) subject always to sub-clause (i) above, where a person does not
exercise control over an intermediary, which has shareholding in
the Subject Person, the computation of indirect shareholding of
such person in the Subject Person shall be undertaken on a
proportionate basis; provided, however, that no such shareholding
shall be reckoned under this sub-clause if the shareholding of
such person in the intermediary is less than 26% of the
subscribed and paid up equity shareholding of such intermediary;
or
(b) a constituent of such Bidder is also a constituent of another Bidder;
or
(c) such Bidder, its Member or any Associate thereof receives or has
received any direct or indirect subsidy, grant, concessional loan or
subordinated debt from any other Bidder, its Member or Associate, or
has provided any such subsidy, grant, concessional loan or

Page 24 of 41
 subordinated debt to any other Bidder, its Member or any Associate
thereof; or
(d) such Bidder has the same legal representative for purposes of this
Bid as any other Bidder; or
(e) such Bidder, or any Associate thereof, has a relationship with another
Bidder, or any Associate thereof, directly or through common third
party/ parties, that puts either or both of them in a position to have
access to each others‟ information about, or to influence the Bid of
either or each other; or
(f) such Bidder or any Associate thereof has participated as a consultant
to the Bank in the preparation of any documents, design or technical
specifications of the Project.

44. Fraud & Corrupt Practices:

44.1 The Bidder and their respective officers, employees, agents and advisers
shall observe the highest standard of ethics during the Bidding
Process. Notwithstanding anything to the contrary contained herein,
the Bank shall reject an Application without being liable in any manner
whatsoever to the Bidder if it determines that the Bidder has, directly
or indirectly or through an agent, engaged in
corrupt/fraudulent/coercive/undesirable or restrictive practices in the
Bidding Process.

44.2 Without prejudice to the rights of the Bank under Clause 45.1
hereinabove, if a Bidder is found by the Bank to have directly or
indirectly or through an agent, engaged or indulged in any corrupt /
fraudulent / coercive / undesirable or restrictive practices during the
Bidding Process, such Bidder shall not be eligible to participate in any
EOI/RFP issued by the Bank during a period of 2 (two) years from the
date if such Bidder is found by the Bank to have directly or indirectly or
through an agent, engaged or indulged in any corrupt/ fraudulent/
coercive/ undesirable or restrictive practices, as the case may be.

44.3 For the purposes of this Clause , the following terms shall have the
meaning hereinafter, respectively assigned to them:
(a) “corrupt practice” means (i) the offering, giving, receiving, or
soliciting, directly or indirectly, of anything of value to influence
the actions of any person connected with the Bidding Process (for
avoidance of doubt, offering of employment to or employing or
engaging in any manner whatsoever, directly or indirectly, any
official of the Bank who is or has been associated in any manner,

Page 25 of 41
 directly or indirectly with the Bidding Process or the Letter of
Authority or has dealt with matters concerning the Concession
Agreement or arising there from, before or after the execution
thereof, at any time prior to the expiry of one year from the date
such official resigns or retires from or otherwise ceases to be in
the service of the Bank, shall be deemed to constitute influencing
the actions of a person connected with the Bidding Process); or
(ii) engaging in any manner whatsoever, whether during the
Bidding Process or after the issue of the Letter of Authority or
after the execution of the Agreement, as the case may be, any
person in respect of any matter relating to the Project or the
Letter of Authority or the Agreement, who at any time has been
or is a legal, financial or technical adviser of the Bank in relation
to any matter concerning the Project;

(b) “Fraudulent practice” means a misrepresentation or omission of

facts or suppression of facts or disclosure of incomplete facts, in
order to influence the Bidding Process ;

(c) “Coercive practice” means impairing or harming or threatening

to impair or harm, directly or indirectly, any person or property to
influence any person‟s participation or action in the Bidding
Process;

(d) “Undesirable practice” means (i) establishing contact with any

person connected with or employed or engaged by the Bank with
the objective of canvassing, lobbying or in any manner influencing
or attempting to influence the Bidding Process; or (ii) having a
Conflict of Interest; and

(e) “Restrictive practice” means forming a cartel or arriving at any

understanding or arrangement among Bidders with the objective
of restricting or manipulating a full and fair competition in the
Bidding Process.

Page 26 of 41
 Annexure A
Bid Covering Letter

(To be submitted on letter head of bidder)

To:

State Bank of India

Estate Department
Global IT Centre
Plot No.8, 9 & 10, Sector 11,
CBD Belapur,
Navi Mumbai 400 614

Dear Sir,

Ref: RFP No.SBI/GITC/ESTATE/2015-16/01 dated 16/01/2016

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
We have examined the RFP, the receipt of which is hereby duly acknowledged
and subsequent pre-bid clarifications / modifications / revisions, if any,
furnished by the Bank.

2. While submitting this bid, we certify that:

 The undersigned is authorized to sign on behalf of
M/s._________________ and the necessary support document
delegating this authority is enclosed to this letter.
 Commercial prices submitted by us have been arrived at without
agreement with any other Bidder of this RFP for the purpose of
restricting competition.
 The prices submitted by us have not been disclosed and will not be
disclosed to any other Bidder responding to this RFP.
 We have not induced or attempted to induce any other Bidder to
submit or not to submit a bid for restricting competition.
 The rate(s) quoted in the Commercial Bid are as per the RFP and
subsequent pre-bid clarifications/ modifications/ revisions furnished by
the Bank, without any exception.
3. If our offer is accepted, we undertake that the prices quoted by us would
be firm and valid until One year from date of award of Contract.

4. We agree to abide by the Bid and the rates quoted therein for the orders
awarded by the Bank up to the period prescribed in the Bid, which shall
remain binding upon us.

Page 27 of 41
5. Until a formal contract is prepared and executed, this Bid, together with
your written acceptance thereof and your notification of award, shall
constitute a binding Contract between us.

6. We undertake that, in competing for (and, if the award is made to us, in

executing) the above contract, we will strictly observe the laws against fraud
and corruption in force in India namely “Prevention of Corruption Act 1988”.

7. We also certify that the information/ data/ particulars furnished in our bids
are factually correct. We also accept that in the event of any information /
data / particulars proving to be incorrect, the Bank will have the right to
disqualify us from the bid.

8. We understand that you are not bound to accept the lowest or any Bid
you may receive.

9. The vendor herby undertakes that its name does not appear in any
“Caution” list of RBI / IBA or any other regulatory body for outsourcing
activity.

Dated this ....... day of ............................ 2016

_____________________________________________________________

(Signature) (Name) (In the capacity of)

Duly authorised to sign Bid for and on behalf of

______________________________________

Page 28 of 41
 Annexure B

Eligibility Criteria & Compliances

Bidders meeting the following criteria are eligible to submit their Bids along
with supporting documents. If the Bid is not accompanied by all the required
documents supporting eligibility criteria, the same would be rejected:

Sr. Eligibility Criteria Documents to be Vendor

no submitted Compliance
1. The bidder must be an Copy of the Certificate Yes / No
Indian firm/ company / of Incorporation issued
organization registered by Registrar of
under Companies Act. Companies
2. The bidder must have an Copies of audited Yes / No
average annual turnover accounts for 2012-13,
of Rs. 10 Lacs towards 2013-14 & 2014-15
supply, installation & AMC (Balance Sheet, P&L
of similar Fire Protection Account & Auditors
Systems for the past three Report)
years (2012-13, 2013-14,
2014-15)
3. The bidders should have
profits in all three years
individually (2012-13,
2013-14 & 2014-15).

4. The bidder should have Copy of One Purchase Yes / No

undertaken assignments Order each for 2012-
for supply, installation & 13, 2013-14 and 2014-
AMC of similar Fire 15
Protection Systems for at
least last 3 years (2012-
13, 2013-14 & 2014-15).
5. Past experience in supply, Names of 3 clients in Yes / No
installation & AMC of Mumbai / Navi Mumbai
similar Fire Protection / Thane with relevant
Systems contact details (Name ,
email, landline, mobile)
to be provided. Bidders
should take necessary
approval of the clients
in advance before
submission of related

Page 29 of 41
 information. SBI will
not make any separate
request for submission
of such information

Documentary evidence must be furnished against each of the above criteria

along with an index. All documents must be signed by the authorized
signatory of the bidder. Relevant portions, in the documents submitted in
pursuance of eligibility criteria, should be highlighted.

Dated this ....... day of ............................ 2016

_____________________________________________________________

(Signature) (Name) (In the capacity of)

Duly authorised to sign Bid for and on behalf of

_____________________________________________________________

Page 30 of 41
 Annexure C

Company Profile

Sr. Particulars Bidder‟s response

No.

a. Name of the Company

b. Year of establishment

c. Contact details of
Bidder‟s representative
authorized to make
commitments to SBI

d. Name

e. Designation

f. Contact Numbers
Landline
Mobile

g. Fax No.

h. Email ID

i. Company Website

Dated this ....... day of ............................ 2016

____________________________________________________________

(Signature) (Name) (In the capacity of)

Duly authorised to sign Bid for and on behalf of

Page 31 of 41
 Annexure – D

Commercial Bids

Sl. No. Description Amount

(Rs)

1. Annual Maintenance Contract ( AMC) charges for

Fire Alarm System & Public Address System
installed at GITC, Belapur, HRMS & IT-
Reconciliation & Settlement, 4th Floor, CBD Railway
Station Complex for the period 01.04.2016 to
31.03.2017 ( one year)

Total Amount

NOTE: The L1 Bidder will be selected on the basis of net total of the price
quoted of the Commercial Bid above.

Note: The quoted prices and taxes, duties & statutory levies such as, Octroi,
NMMC cess etc should be specified separately.

Service Tax, VAT/Sales Tax should be specified separately

Bidder should take into account Navi Mumbai Municipal Corporation (NMMC)
cess for while submitting their Bids, in case Bank is liable to pay NMMC cess,
the cess amount will be deducted by the Bank while making payments to the
Vendors.

Dated this ....... day of ............................ 2016

_____________________________________________________________

(Signature) (Name) (In the capacity of)

Duly authorised to sign Bid for and on behalf of

_____________________________________________________________

Page 32 of 41
 ANNEXURE - E

SLA Terms & Conditions

1. During the term of the contract, the VENDOR will maintain the equipment
in perfect working order and condition and for this purpose will provide the
following repairs and maintenance services:
a) Professionally qualified personnel who have expertise in the
hardware and system software installed will provide these services.
b) The Vendor shall rectify any defects, faults and failures in the
equipment and shall repair / replace worn out or defective parts of
the equipment during working hours i.e. from 8.00 A.M. to 8.00 P.M.
on all working days (viz. Monday to Saturday). In case any
defects, faults and failures in the equipment could not be repaired
or rectified during the said period, the Vendor personnel are
required to accomplish their duties beyond the said schedules in
case of any situation if it warrants. In cases where unserviceable
parts of the equipment need replacement, the Vendor shall replace
such parts, at the Bank cost, with brand new parts or those
equivalent to new parts in performance. For this purpose the
Vendor shall keep sufficient stock of spares at the premises of The
Vendor.
c) The maximum response time for a maintenance complaint from the
site of installation (i.e. time required for Vendor’s maintenance
engineers to report to the installations after a request call / fax /e-
mail is made or letter is written) shall not exceed 4 hours.
d) The VENDOR shall ensure that faults and failures intimated by
Bank as above are set right within 24 (twenty four) hours of being
informed of the same. In any case of replacement of parts, the
equipment should be made workable and available not later than 48
hours.
e) However replacement with new equipment shall be carried out
within 7 days from date of intimation of fault / failure.
f) The VENDOR shall ensure to the BANK that systems &
equipments should be in proper working condition viz. 24x7x365
basis.
g) In the event of the equipment not being repaired or a workable
solution not provided during Warranty period, a penalty of half (0.5)
percent of the total consideration for working day or part thereof the
delay, subject to maximum amount of ten (10) percent of the total
consideration will be charged to vendor. The vendor may provide
temporary equivalent replacement as a workable solution to avoid
the above penalty.
h) The VENDOR shall ensure that the meantime between failures
(MTBF) (including any malfunctioning, breakdown or fault) in the

Page 33 of 41
 equipment or any part thereof as calculated during any and every
quarter (period of three consecutive months) is not less than 90
days.
i) Preventive maintenance: the VENDOR shall conduct Preventive
Maintenance (including but not limited to inspection, testing,
satisfactory execution of all diagnostics, cleaning and removal of
dust and dirt from the interior and exterior of the equipment, and
necessary repair of the equipment) once within first 15 days of the
award of contract and once 30 days of every month during the
currency of this agreement on a day and time to be mutually agreed
upon. Notwithstanding the foregoing the VENDOR recognizes
Bank’s operational needs and agrees that Bank shall have the right
to require the VENDOR to adjourn preventive maintenance from
any scheduled time to a date and time not later than 15 working
days thereafter.
j) Qualified maintenance personnel totally familiar with the equipment
shall perform all repairs and maintenance service to be provided in
terms of the contract.
k) The Bank shall maintain a register at its site in which, the Bank’s
operator / supervisor shall record each event of failure and / of
malfunction of the equipment. The vendor personnel engineer shall
enter the details of the action taken in such register. Additionally
every time a preventive or corrective maintenance is carried out, the
vendor personnel shall make, effect in duplicate, a field call report
which shall be signed by him and thereafter countersigned by the
Bank’s official. The original of the field call report shall be handed
over to the Bank’s official.
l) The vendor shall provide replacement equipment if any equipment
is out of the premises for repairs.

2. The Vendor warrants that any new products supplied under the Contract
are new, unused of the most recent or current model. The Vendor further
warrants that all the Products supplied under this Contract shall have no
defect, arising from design or from any act of omission of the Vendor that
may develop under normal use of the supplied products in the conditions
prevailing in India.
3. Warranty for spares supplied in terms of the contract: Onsite
comprehensive warranty for all the spares/components as and when
necessary will be 12 months from date of installation.
4. Warranty for the equipment provided to the Bank, if any, under terms of
the contract shall be as per the general conditions of sale of such
software.
5. Any worn or defective parts withdrawn from the equipment and replaced
by the VENDOR shall become the property of the VENDOR and the parts
replacing the withdrawn parts shall become the property of Bank.

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6. The VENDOR maintenance personnel shall be given access to the
equipment when necessary, for purpose of performing the repair and
maintenance services indicated in this agreement.

7. Bank shall arrange to maintain appropriate environmental conditions, such

as those relating to space, temperature, power supply, dust within the
acceptable limits required for equipment similar to that covered by this
Agreement.

8. NO term or provision hereof shall be deemed waived and no breach

excused, unless such waiver or consent shall be in writing and signed by
the party claimed to have waived or consented. Any consent by any party
to or waiver of a breach by other, whether express or implied, shall not
constitute a consent to or waiver of or excuse for another different or
subsequent breach.

9. If, in any month, the VENDOR does not fulfil the provisions of clauses
1(b), (c),(d), (e) and (h) only the proportionate maintenance charges for
that period during the month will be considered payable by Bank without
prejudice to the right of the Bank to terminate the contract. In such event
the VENDOR was credited without deducting the proportionate
maintenance charges for that month, the Bank can deduct the same from
future payments payable or the VENDOR shall refund the amount
forthwith to Bank on demand by Bank.

10. On account of any negligence, commission or omission by the vendor

personnel, and if any loss or damage caused to the Equipment, the
VENDOR shall indemnify/pay/reimburse the loss suffered by the BANK.

11. CONFIDENTIALITY:

11.1 The VENDOR acknowledges that all material and information which has
and will come into its possession or knowledge in connection with this
agreement or the performance thereof, whether consisting of confidential
and proprietary data or not, whose disclosure to or use by third parties
may be damaging or cause loss to Bank will all times be held by it in
strictest confidence and it shall not make use thereof other than for the
performance of this agreement and to release it only to employees
requiring such information, and not to release or disclose it to any other
party. The VENDOR agrees to take appropriate action with respect to its
employees to ensure that the obligations of non-use and non-disclosure of
confidential information under this agreement are fully satisfied. In the
event of any loss to the Bank in divulging the information by the

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 employees of the VENDOR, the bank shall be indemnified. The VENDOR
agrees to maintain the confidentiality of the Bank’s information after the
termination of the agreement also.
11.2 The VENDOR/Bank will treat as confidential all data and information about
the VENDOR/Bank/Contract, obtained in the execution of this tender
including any business, technical or financial information, in strict
confidence and will not reveal such information to any other party.

--@@@@@--

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 Annexure –F

Non Disclosure Agreement

THIS RECIPROCAL NON-DISCLOSURE AGREEMENT (the “Agreement”) is

made at Mumbai between:

__________________________________ constituted under the _________ Act,

having its Corporate Centre at ___________________________
__________________________________ (hereinafter referred to as “Bank”
which expression includes its successors and assigns) of the ONE PART;

And
______________________________________ (hereinafter referred to as
“_________” which expression shall unless repugnant to the subject or context
thereof, shall mean and include its successors and permitted assigns) of the
OTHER PART;

And Whereas
1. _________________________________________ is carrying on business of
providing _________________________________, has agreed to
__________________________ for the Bank and other related tasks.

2. For purposes of advancing their business relationship, the parties would need
to disclose certain valuable confidential information to each other. Therefore, in
consideration of covenants and agreements contained herein for the mutual
disclosure of confidential information to each other, and intending to be legally
bound, the parties agree to terms and conditions as set out hereunder.

NOW IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES AS UNDER

1. Confidential Information and Confidential Materials :

(a) “Confidential Information” means non-public information that Disclosing
Party designates as being confidential or which, under the circumstances
surrounding disclosure ought to be treated as confidential. “Confidential
Information” includes, without limitation, information relating to installed or
purchased Disclosing Party software or hardware products, the
information relating to general architecture of Disclosing Party’s network,
information relating to nature and content of data stored within network or
in any other storage media, Disclosing Party’s business policies, practices,
methodology, policy design delivery, and information received from others
that Disclosing Party is obligated to treat as confidential. Confidential
Information disclosed to Receiving Party by any Disclosing Party
Subsidiary and/ or agents is covered by this agreement

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 (b) Confidential Information shall not include any information that: (i) is or
subsequently becomes publicly available without Receiving Party’s breach
of any obligation owed to Disclosing party; (ii) becomes known to
Receiving Party prior to Disclosing Party’s disclosure of such information
to Receiving Party; (iii) became known to Receiving Party from a source
other than Disclosing Party other than by the breach of an obligation of
confidentiality owed to Disclosing Party; or (iv) is independently developed
by Receiving Party.

(c) “Confidential Materials” shall mean all tangible materials containing

Confidential Information, including without limitation written or printed
documents and computer disks or tapes, whether machine or user
readable.

2. Restrictions

(a) Each party shall treat as confidential the Contract and any and all
information (“confidential information”) obtained from the other pursuant to
the Contract and shall not divulge such information to any person (except
to such party’s own employees and other persons and then only to those
employees and persons who need to know the same) without the other
party’s written consent provided that this clause shall not extend to
information which was rightfully in the possession of such party prior to the
commencement of the negotiations leading to the Contract, which is
already public knowledge or becomes so at a future date (otherwise than
as a result of a breach of this clause). Receiving Party will have executed
or shall execute appropriate written agreements with its employees and
consultants specifically assigned and/or otherwise, sufficient to enable it to
comply with all the provisions of this Agreement. If the Contractor shall
appoint any Sub-Contractor then the Contractor may disclose confidential
information to such Sub-Contractor subject to such Sub Contractor giving
the Customer an undertaking in similar terms to the provisions of this
clause.

(b) Receiving Party may disclose Confidential Information in accordance

with judicial or other governmental order to the intended recipients (as
detailed in this clause), provided Receiving Party shall give Disclosing
Party reasonable notice prior to such disclosure and shall comply with any
applicable protective order or equivalent. The intended recipients for this
purpose are:

(1) The statutory auditors of the Customer and

(2) Regulatory authorities regulating the affairs of the Customer

and inspectors and supervisory bodies thereof

(c) The foregoing obligations as to confidentiality shall survive any

termination of this Agreement

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 (d) Confidential Information and Confidential Material may be disclosed,
reproduced, summarized or distributed only in pursuance of Receiving
Party’s business relationship with Disclosing Party, and only as otherwise
provided hereunder. Receiving Party agrees to segregate all such
Confidential Material from the confidential material of others in order to
prevent mixing.

(e) Receiving Party may not reverse engineer, decompile or disassemble

any software disclosed to Receiving Party.

3. Rights and Remedies

(a) Receiving Party shall notify Disclosing Party immediately upon

discovery of any unauthorized used or disclosure of Confidential
Information and/ or Confidential Materials, or any other breach of this
Agreement by Receiving Party, and will cooperate with Disclosing Party in
every reasonable way to help Disclosing Party regain possession of the
Confidential Information and/ or Confidential Materials and prevent its
further unauthorized use.

(b) Receiving Party shall return all originals, copies, reproductions and
summaries of Confidential Information or Confidential Materials at
Disclosing Party’s request, or at Disclosing Party’s option, certify
destruction of the same.

(c) Receiving Party acknowledges that monetary damages may not be the
only and / or a sufficient remedy for unauthorized disclosure of
Confidential Information and that disclosing party shall be entitled, without
waiving any other rights or remedies (as listed below), to injunctive or
equitable relief as may be deemed proper by a Court of competent
jurisdiction.
a. Suspension of access privileges
b. Change of personnel assigned to the job
c. Financial liability for actual, consequential or incidental
damages
d. Termination of contract

(d) Disclosing Party may visit Receiving Party’s premises, with reasonable
prior notice and during normal business hours, to review Receiving Party’s
compliance with the term of this Agreement.

4. Miscellaneous

(a) All Confidential Information and Confidential Materials are and shall
remain the property of Disclosing Party. By disclosing information to
Receiving Party, Disclosing Party does not grant any expressed or implied
right to Receiving Party to disclose information under the Disclosing Party
patents, copyrights, trademarks, or trade secret information.

Page 39 of 41
(b) Any software and documentation provided under this Agreement is
provided with RESTRICTED RIGHTS.

(c) Neither party grants to the other party any license, by implication or
otherwise, to use the Confidential Information, other than for the limited
purpose of evaluating or advancing a business relationship between the
parties, or any license rights whatsoever in any patent, copyright or other
intellectual property rights pertaining to the Confidential Information.

(d) The terms of Confidentiality under this Agreement shall not be

construed to limit either party’s right to independently develop or acquire
product without use of the other party’s Confidential Information. Further,
either party shall be free to use for any purpose the residuals resulting
from access to or work with such Confidential Information, provided that
such party shall maintain the confidentiality of the Confidential Information
as provided herein. The term “residuals” means information in non-
tangible form, which may be retained by person who has had access to
the Confidential Information, including ideas, concepts, know-how or
techniques contained therein. Neither party shall have any obligation to
limit or restrict the assignment of such persons or to pay royalties for any
work resulting from the use of residuals. However, the foregoing shall not
be deemed to grant to either party a license under the other party’s
copyrights or patents.

(e) This Agreement constitutes the entire agreement between the parties
with respect to the subject matter hereof. It shall not be modified except by
a written agreement dated subsequently to the date of this Agreement and
signed by both parties. None of the provisions of this Agreement shall be
deemed to have been waived by any act or acquiescence on the part of
Disclosing Party, its agents, or employees, except by an instrument in
writing signed by an authorized officer of Disclosing Party. No waiver of
any provision of this Agreement shall constitute a waiver of any other
provision(s) or of the same provision on another occasion.

(f) In case of any dispute, both the parties agree for neutral third party
arbitration. Such arbitrator will be jointly selected by the two parties and
he/she may be an auditor, lawyer, consultant or any other person of trust.
The said proceedings shall be conducted in English language at Mumbai
and in accordance with the provisions of Indian Arbitration and
Conciliation Act 1996 or any Amendments or Re-enactments thereto.

(g) Subject to the limitations set forth in this Agreement, this Agreement
will inure to the benefit of and be binding upon the parties, their
successors and assigns.

(h) If any provision of this Agreement shall be held by a court of competent

jurisdiction to be illegal, invalid or unenforceable, the remaining provisions
shall remain in full force and effect.

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 (i) All obligations created by this Agreement shall survive change or
termination of the parties’ business relationship.

5. Suggestions and Feedback

(a) Either party from time to time may provide suggestions, comments or
other feedback to the other party with respect to Confidential Information
provided originally by the other party (hereinafter “feedback”). Both party
agree that all Feedback is and shall be entirely voluntary and shall not in
absence of separate agreement, create any confidentially obligation for
the receiving party. However, the Receiving Party shall not disclose the
source of any feedback without the providing party’s consent. Feedback
shall be clearly designated as such and, except as otherwise provided
herein, each party shall be free to disclose and use such Feedback as it
sees fit, entirely without obligation of any kind to other party. The
foregoing shall not, however, affect either party’s obligations hereunder
with respect to Confidential Information of other party.

Dated this __________ day of _________ 2016 at __________

(month) (place)

For and on behalf of ___________________________

Name

Designation

Place

Signature

For and on behalf of ___________________________

Name

Designation

Place

Signature

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