Performance Management and Reforms Unit KPK
Performance Management and Reforms Unit KPK
Performance Management and Reforms Unit KPK
Quarterly
Governance Report
OCT 2017 - JAN 2018
Page # 1
GUIDING PRINCIPLES
AREAS OF INTERVENTIONS
Environmental Protection
Stone power crusher rules 1998 amended (focus on environmental regula ons)
SOPs no fied for enforcement of environment mi ga on measures upon the crush plants.
1035 plants sealed in viola on of environmental and compliance of safe distance.
447 stone power crushers licenced a er fulfilment of cordal formali es.
50 FIRs lodged against the violators.
130 crush plants have been prosecuted in environmental protec on tribunal
Strict enforcement of rehabilita on and restora on of site by the old mine owners while for new lease
of mines, approval is subject to Ini al Environmental Examina on report.
Provision of clean drinking water
A province-wide drive has been carried out to clean and chlorinate all exis ng public water tanks/sources
a total of 6921 water tanks cleaned and chlorinated.
4610 water tanks in government schools
1724 public health engineering department (PHE) water tanks
362 water tanks in Higher Educa on ins tutes
182 Local Govt water tanks
43 water tanks in KP Prisons
1997 damaged water pipes/supply lines of PHE repaired
The market value of the retrieved land is twice the es mated cost.
Promo ons
4,309 employees promoted
2,541 promo ons at department level DPCs
1,591 promo ons at PSB level
177 promo ons at district level DPCs
Accountability
301 out 530 inquires against government officials se led
and the rest will be finalized in due course of me.
PERFORMANCE
MANAGEMENT & REFORMS UNIT
WHAT CAN’T BE MEASURED, CAN’T BE MANAGED
Page # 16
16
Pending Status New Disposed off ( Oct, Pending Status Disposal
District 20.10.2017 Ins tu ons Nov, Dec, Jan) 31.01.2018 Rate
Abbo abad 202 559 441 320 79%
Bannu 203 89 198 94 222%
Ba agram 61 27 30 58 111%
Buner 228 119 224 123 188%
SPEEDY JUSTICE
Charsadda 1086 87 206 967 237%
Progress in Fast Track
Chitral 42 100 27 115 27%
Disposal of Revenue
D. I. Khan 698 334 557 475 167%
Cases / Applica ons
Dir Lower 187 36 105 118 292%
Dir Upper 118 91 104 105 114%
Hangu 26 6 20 12 333%
Haripur 479 166 307 338 185%
Karak 79 52 85 46 163%
Kohat 141 70 103 108 147%
Lakki 372 117 322 167 275%
Malakand 211 143 136 218 95%
Mansehra 625 486 680 431 140%
Mardan 1963 706 809 1860 115%
Nowshera 165 139 125 179 90%
Peshawar 305 80 180 205 225%
Shangla 20 134 80 74 60%
Swabi 650 558 807 401 145%
Swat 475 299 367 407 123%
Tank 166 139 201 104 145%
Total 8502 4537 6114 6925 135%
Page # 17
Page # 18
District Total Kachehris Held Online Female Mosque
Charsadda 26 15 1 1
Buner 17
Kohat 17
3
1 2 4
18
Swabi 15 5 1
Bannu 14 2 1 2
Dir Upper 14 4 1
REACHING
Hairpur 12 2 2
OUT TO THE
Chitral 11 2 1
PUBLIC -
Mansehra 11
A RESPONSIVE
Lakki Marwat 11 1 GOVERNMENT
Hangu 10 2
D.I Khan 10 District-wise
1
Batagram 10
Khuli
Kachehris
Tank 10 1 2 Held in
Tor Ghar 9 1 4 months
Kohistan Lower 8 1
Swat 8 2 2
Kolai Palas 8
Karak 8 1
Peshawar 8 2 1 1
Malakand 7 1 1 1
Mardan 7
Shangla 6
Nowshera 6 2
Abbo abad 5 1 3
Dir Lower 5
Kohistan Upper 1
Total 274 38 18 21
Page # 19
Page # 20
District Total Complaints Resolved Assigned
Peshawar 2304 1016 1288
Mansehra 1535 1361 174
Abbo abad 1265 1149 116
Mardan 1018 595 423
Kohat 928 791 137
Swabi 924 752 172 REACHING
Haripur 886 692 194 OUT TO THE
Charsadda 683 385 298 PUBLIC -
Karak 674 573 101 A RESPONSIVE
Dera Ismail Khan 672 374 298
GOVERNMENT
Bannu 667 614 53
Swat 644 419 225 Category-wise
Nowshera 566 450 116 Number of
Buner 512 414 98 Complaints
Lakki Marwat 470 414 56 Received &
Hangu 443 370 73 Resolved
Dir (Lower) 278 194 84
Malakand 374 328 46
Dir (Upper) 368 340 28
Tank 244 202 42
Chitral 245 220 25
Shangla 206 147 59
Batagram 87 80 7
Kohistan 91 78 13
Kohistan (Lower) 29 27 2
Outside KP 14 11 3
Tor Ghar 28 27 1
Kohistan (Upper) 1 1
Grand Total 16156 12024 4132
Camping Pods (Bishigram Swat) Page # 21
Page # 22
Procedure Status
Provision of Before
School/Home Every ci zen was required to visit office of the Deputy
bases domicile Commissioner and undergo a number of formali es. SIMPLIFYING 22
(District PROCEDURE
A er TO ENSURE
Administra on) Domiciles are provided to the students at schools as well as through EFFICIENT
home delivery service PUBLIC
SERVICE
Impact DELIVERY
Public Convenience
Vehicle Before
Registra on 31 steps involved in registra on process and would take at least 3
to 6 months in ge ng registra on book/mark etc.
(Excise &
A er
Taxa on)
Steps reduced to 9 and registra on book/mark are delivered on the
same day.
Impact
Public convenience, me saving and hassle free disposal of cases.
The culture of speed money and facilita on through tout is
discouraged.
Page # 23
Procedure Status
Before
Online student / parents were required to manually collect the college admission
admission in forms from different loca ons and submit the same way a er being faced
colleges / Dues to rush, accessability issues, lack of correct informa on about the
SIMPLIFYING
procedures. PROCEDURE
deposit A er TO ENSURE
Paperless apply/Online admission facility implemented in 210/244 EFFICIENT
(Higher PUBLIC
government colleges. Online fee / dues submission at all Govt Colleges.
Educa on) SERVICE
Impact DELIVERY
Merit, student/parent convenience, Record Management, Female
facilita on, and hassle and favori sm free submission of applica on
forms.
Home-based Before
Access to limited access was available to a small number of students at the
premisses of 15 collages and 10 universi es. There was no home /
Online Libraries
hostel based access to the research students.
(Higher A er
Educa on) As pilot 1000 students of 2 colleges provided home based access while
in the case of PHD/MS/Mphil students, the same has been extended to
7798 students of various universi es / ins tutes.
Impact
Convenience to the students via home / hostel based availability of
service
Page # 24
Procedure Status
Fast track Death Before
Every death compensa on case was supposed to be referred to
Compensa on centralized authority for approval i.e. DG PDMA and at least 4
SIMPLIFYING
in case of months were required for disposal of the case. PROCEDURE
disaster A er TO ENSURE
Powers delegated to District Disaster Management Officer / AC so EFFICIENT
(Relief the death compensa on cases are disposed off in 10 days. PUBLIC
Department) SERVICE
Impact DELIVERY
Public convenience and me saving
Online Before
All procedures were manual, cumbersome and me consuming.
verifica on and No system existed whereby the students could be facilitated to
issuance of avail online verifica on of their degrees / cer ficates.
A er
degree, Online system for verifica on and issuance of degrees / cer ficates
cer ficates launched as a pilot at Peshawar and Gomal Universi es.
(Higher Impact
Time saving, convenience to students, parents especially female
Educa on)
Page # 25
Procedure Status
Quick disposal Before
The re ring officers were required to undergo cumbersome and
of pension cases lengthy procedures including collec on of requisite papers, filling
SIMPLIFYING
(All of forms etc. PROCEDURE
A er TO ENSURE
Departments) A standardized and simple applica on form introduced. Approval is EFFICIENT
granted on face of the applica on a er being found complete. PUBLIC
SERVICE
Impact DELIVERY
Convenience to the re ring employees, reduc on in unnecessary
workload, quick disposal and me saving.
Pharmacy Before
Licencing Manual examina on & record keeping
(Health
Department) A er
All record/examina on system computerized.
Impact
Time saving, public convenience.
Page # 26
Procedure Status
Before
Disposal of
Unplanned and cumbersome processes, formali es, unnecessary
Revenue Cases adjournments, missing ADR, incomplete case file at the me of ins tu on. SIMPLIFYING
PROCEDURE
A er TO ENSURE
(Revenue SOPs no fied for revenue staff containing case ins tu on formali es check EFFICIENT
PUBLIC
Department) list, ADR mechanism, me bound disposal and other helping guidelines etc SERVICE
Impact DELIVERY
Procedure Status
Expanded Before
Accessibility from limited mobile networks
coverage of
SIMPLIFYING
1122 via all PROCEDURE
A er TO ENSURE
networks Accessible from all networks EFFICIENT
(Relief PUBLIC
SERVICE
Department) Impact DELIVERY
Public convenience in case of emergency
Registra on of Before
Registra on procedure was me consuming, cumbersome &
hotels,
manual.
restaurants and A er
travel guides All kinds of registra ons are online with loaded applica on forms
and payment mechanism.
(Tourism)
Impact
Time saving, convenience to business community, record keeping
and transparency.
Page # 28
Procedure Status
Booking System Before
Manual system existed
for tourists
SIMPLIFYING
(Tourism PROCEDURE
A er TO ENSURE
Department) On-line system introduced EFFICIENT
PUBLIC
SERVICE
Impact DELIVERY
Time saving, convenience to tourists, record keeping.
Issuance of Before
Pharmacy Manual examina on & record keeping
License
(Health A er
All record/examina on system computerized.
Department)
Impact
Time saving, public convenience
Page # 29
Procedure Status
Procurement of Before
Previously the business community had to travel to Peshawar for
medical
informa on SIMPLIFYING
equipment PROCEDURE
A er TO ENSURE
(Health Rate contrac ng of MCC & equipment lists etc fully computerized EFFICIENT
Department) and placed on web site for easy download PUBLIC
SERVICE
Impact DELIVERY
Public awareness, standardiza on, Convenience to business
community & transparency
KP Transport Before
App Nil
(Transport A er
Department) By using this app, fitness of the vehicle on road and availability of
permit can be checked any me.
Impact
Enforcement of government regula on, Easy iden fica on of
defaulters. Public informa on in case of any emergency
Page # 30
Number of cases recommended for out of
Department court se lement
Establishment 42
Control over
Public Health Engineering 40
Spurious /
Unregistered
Drugs
Board of Revenue 19 30
Zakat 2
Environment 1
Popula on 1
Total 144
Mahodand Lake, Kalam (Swat) Page # 31
Page # 32
Number of Number of illegal speed
District opera ons breakers removed
Peshawar 126 879
Malakand 35 179
Mardan 3 239
Bannu 30 228
Swabi 54 184
Charsadda 32 178 ENSURING
Swat 15 151 PUBLIC SAFETY &
Mansehra 28 131
Haripur 21 123 EASE OF MOVEMENT
Dir Upper 31 106
Karak 19 80
32
D.I. Khan 8 77
Ba agram 13 60
Hangu 10 55
Abbo abad 18 49
Dir Lower 9 42
Nowshera 9 42
Lakki Marwat 23 53
Shangla 7 32
Bunner 14 20
Torghar 6 13
Chitral 9 11
Tank 7 11
Kohat 15 10
Total 542 2953
Karomber Lake Broghil (Chitral) Page # 33
Page # 34
District Area Retrieved Worth in Owner Department
(Kanals) Millions
D.I.Khan 4,679 485.0 C&W / Forest (3553), Edu (79), TMA (41), Prov. Gov (1003)
Bannu 561 1,940.0 PG (136), Archeology (176), C&W (46), Auqaf (39), BOR (136)
RECLAIMING
Mardan 516 8,036.0 LG (144), Irriga on (338), PKHA (10), C&W (15), TMA (5) PUBLIC
Kohat 492 2,037.0 Irriga on (477), LG (5), BOR (10) PROPERTIES
District-wise
Swabi 275 275.0 Irriga on (77), PG (198) State Land
Retrieved
Dir Upper 183 307.0 Home (98), Health (40), Food (20), BOR (12)
Mansehra 148 677.0 C&W (147), KPHA (1)
Swat 122 842.0 NHA (63), Health (57)
Nowshera 21 31.0 Housing (15), NHA (5)
Tank 12 29.0 Dist Gov (8), TMA (2), Sports (2)
Kohistan (L) 12 24.0 Other (12) 34
Hangu 10 26.0 BOR (10)
Lakki 8 33.0 TMA (7), NHA (1)
Torghar 7 4.0 C&W (7)
Ba agram 5 6.0 E&P (4), Prov (1)
Buner 4 1.0
Peshawar 3 36.0 C&W (1.5), PDA (1.5)
Abbo abad 3 6.0 Health Dept
Karak 2 1.0 TMA (2)
Total 7,063 14,796
Takhat e Bahi (Mardan) Page # 35
Page # 36
Procedure Status
Approval of Before
Approval of all pension cases (BS-18 & above) by Chief Secretary
pension cases
EASE OF
A er DOING
Approval of all pension cases (BS-17 to 20) by Administra ve OFFICIAL
Secretary BUSINESS
Impact
Convenience to re ring civil servants, me saving, decentraliza on
of authority
Approval of Before
Seniority list In cases where CS is the appoin ng authority
36
A er
Delegated to Secretary Establishment
Impact
Convenience to Admin. Dep ., in- me processing of promo on
cases, me saving, delega on of authority
Page # 37
Procedure Status
Termina on of Before
Upon appointment / promo on, 1 year proba on & automa c
proba on
extension to another year if not terminated
period EASE OF
A er DOING
Automa c termina on a er 1 year unless extension is required to OFFICIAL
the department BUSINESS
Impact
Convenience to the civil servant in terms of deputa on, pos ng /
transfer, training abroad etc.
Concurrence of Before
PSC on service Mandatory requirement for all types of service rules and me
consuming.
rules
A er
No referral of service rules to PSC
Impact
Reduced work load of PSC & In me promo ons/recruitment
Page # 38
Procedure Status
Project Policy Before
The Policy was lacking :-
1. Market salary.
2. Shortlis ng procedure and screening test.
3. Clarity of emergency clause, Paid maternity leave EASE OF
A er DOING
All missing areas addressed in the policy OFFICIAL
BUSINESS
Impact
1.Availability of quality human resource
2. Procedural convenience to the departments
Approval of Before
service rules Chief Secretary is the competent authority
proposed by
SSRC A er
Authority delegated to Secretary Estab
Impact
Quick disposal & Convenience to administra ve dep s in early
processing of promo on cases/ recruitments
Page # 39
Procedure Status
Promo on at Before
Un-scheduled/ random PSBs
PSB No cut-off date for submission of working papers to PSB
No me check on PSB sec on to accept or return a working paper EASE OF
A er DOING
Three scheduled PSB per year i.e in the months of April , Aug & Dec. OFFICIAL
10 days prior submission of working papers to each PSB mee ng
Estab dep / PSB sec on shall return the unclear cases 7 days prior to the dep for
BUSINESS
clarifica on/resubmission
Impact
Streamlined processes
Timely promo on, pos ng & resultant recruitment
Promo on Before
MCMC,SMC & NMC was mandatory for all cadres.
Policy One year calendar PER was requirement for officer who were on long leave.
There was no provision for promo on in cases of sub-judice /disputed seniori es.
In all cases promo ons were from immediate effect.
A er
Only SMC is required for promo on against technical post in BS-20 having managerial/adminstra ve skills.
The requirement of one PER will start from the date the officer joins back with training period included.
Sub-judice seniority will not debar the competent forum to make recommenda ons.
PSB/DPC in cases of admi ng inadvertent omissions or in case of exonera on in an inquiry, is authorized
to consider his/her promo on from the date on which the his/her juniors were promoted.
Impact
Jus ce prevailed
Page # 40
Procedure Status
KP E&D rules Before
CM was the competent authority for approval/orders of ini a ng
2011 disciplinary proceedings in case of BS-18 & above (all cadres) and
17 & above in provincial management service. EASE OF
A er DOING
The authority delegated to the Chief Secretary except in final orders. OFFICIAL
BUSINESS
Impact
Quick disposal of disciplinary cases of Govt. employees
Procedure Status
NOC for higher Before
Authority with Secty HED.
studies
EASE OF
A er DOING
Delegated to Director Colleges for mely disposal. OFFICIAL
BUSINESS
Impact
•Time saving
•Reduced workload
U liza on of Before
Centralized Financial & Administra ve Powers. Every case no
Pupil Fund ma er how smaller in amount was supposed to be referred to the
Secretary Higher Educa on.
A er
50 financial & administra ve powers for pupil fund delegated to
principals
Impact
•Students facilita on
•Time saving
•Convenience
Page # 42
Procedure Status
Before
Ve ng of
Rou ne processes, No priori za on of cases, No me bound
legisla ve bills / mechanism of disposal
dra rules A er EASE OF
Time-bound SOPs no fied for ve ng of bills, regula ons, DOING
no fica ons, service rules OFFICIAL
Impact BUSINESS
Expedited official business,
Before
Procurement 1. No provision for a single bidder complying the criteria.
Rules 2. Mandatory pre-qualifica on for 45 M & above projects
3. No grievance redressal mechanism
4. No provision regarding un-solicited innova ve ideas.
A er
• Provision of single complying bidder made.
• Pre-qualifica on of projects on the basis of need not cost.
• Declara on of competent and appellate authori es in case of
grievances.
• Provision regarding approval of unsolicited unique proposal made.
• Corrup on/corrupt prac ces defined.
Impact
Transparency, clarity and me plus cost saving.
Page # 43
Procedure Status
TA Bill Form Before
4 pager TA form with unnecessary informa on & difficult to fill up.
EASE OF
A er DOING
1 pager form with more useful informa on. OFFICIAL
BUSINESS
Impact
Quick processing of TA bills
Clearance of Before
ADP revenue No me lines for disposal of such cases.
component
A er
SOPs no fied for quick disposal i.e. 3 days.
Impact
Timely execu on of project ac vi es
Page # 44
Procedure Status
Release of funds Before
No me lines for disposal of such cases.
EASE OF
A er DOING
SOPs no fied for quick disposal i.e. 3 days. OFFICIAL
BUSINESS
Impact
Timely execu on of project ac vi es.
A er
Prepara on of salary budget simplified & automated.
Impact
Less chances of errors,
Time saving,
Reduced work load of the department
Page # 45
Procedure Status
Means of official Before
No electronic gadgets used before. All manual file processing
communica on
EASE OF
A er DOING
E-office i.e. file/PUC processing via computer networking. Social OFFICIAL
media sources for queries, complaints, applica ons BUSINESS
Impact
Saving precious me of doctor.
No need to visit Health dep . For pe y nature issues.
A er
Approval of all pension cases (BS-17 to 20) by Administra ve
Secretary
Impact
Convenience to re ring civil servants, me saving, decentraliza on
of authority
Page # 46
Department Promo ons @ Department Level Promo ons @ PSB Level Total Promo ons
Health 300 1199 1499
E&SE 1185 53 1238
HED 46 155 201
Excise 179 179
Home 143 7 150
Agriculture 120 14 134
ENCOURAGING
Popula on 110 12 122 GOVERNMENT
Establishment 87 33 120 & EMPLOYEES
Industries 6 79 85 EFFICIENCY BASED
BOR 81 81 ACCOUNTABILITY
LG&RD 66 66
Department-wise
Administra on 48 48
Promo ons
Sports 46 46
Awarded
Irriga on 33 4 37
C&W 31 31
Environment 23 5 28
Informa on 4 14 18
Finance 8 9 17
PHE 7 7
Labour 6 6
Zakat 1 5 6
Housing 4 4 46
Minerals 3 3
ST&IT 2 2
Auqaf 2 2
P&D 0 2 2
Total 2541 1591 4132
Ra ing at Indus River Page # 47
Page # 48
Department Total Inquiries Completed In-Progress
LG&RD 286 151 135
E&SE 41 16 25
Establishment 20 9 11
C&W 18 12 6
Health 16 16 0
ENCOURAGING
Excise 14 8 6
GOVERNMENT
HED 10 8 2 & EMPLOYEES
Environment 9 2 7 EFFICIENCY BASED
BOR 8 8 0 ACCOUNTABILITY
Food 8 6 2 Department-wise
PHE 8 1 7 Progress in
Agriculture 6 1 5 Inquiries
Administra on 5 0 5
Popula on 4 4 0
Irriga on 4 0 4
Energy 3 0 3
P&D 3 1 2
Law 2 0 2
Zakat 2 2 0
Auqaf 1 1 0
Industries 1 1 0
Informa on 1 0 1
Districts Level 60 54 6
Total 530 301 229
Page # 49
Khanpur Lake
Page # 50
Bar code based file tracking system at provincial and district level. Every ci zen can track
File Tracking System
his/her files / applica ons through KP Ci zen Portal without visi ng the offices. File Tracking
System implemented in 2846 offices of both the provincial and district governments. 1579
KP Ci zen Portal Smartphone based complaints management system, linking 1300 offices across the province
KP Employee Portal Smartphone app for government employees enabling them to have informa on about official
business, assigned tasks, work -load and file pendency and status of pension case processing etc.
Price Fixa on and Monitoring performance of price magistrates in price fixa on of fruits and vegetables on daily basis
Monitoring System through Geo -tag based ac vity feeding.
Centralized system for government employees to receive pension documents / cheaques on the
Pension Envelope
day of re rement. With this system the pension documents can be prepared in 30 minutes
Automa on System
08:00 AM
Career Planning, Integrated system wherein profile of every officer / official of the Provincial Government is
Progression and HR available with all details. This will help in iden fica on of ghost employees (if any), conduct
Management System record, service history and handling of pension / GP fund affairs (180,000 / 390,000 employees
profiles enlisted). System will generate the performance card of each employee computed from
different systems. System will also enable Govt to iden fy right man for the right job. It will also be
linked with PSB and ACR.
Efficiency Tracking Task management and accountability system designed for all government hierarchies. Every officer
System can assign task to his sub -ordinates from any loca on and track progress. The outcome of the task
are quan fied and linked with profile card of employee.
Vehicle Online system for maintaining vehicle inventory, maintenance, fuel consump on and vehicle
Management System alloca on history.
Higher Educa on system for Higher Educa on for monitoring of regulatory func ons of private colleges, degree
monitoring &
repor ng applica on
awarding ins tutes and medical / technical colleges.
50
District Performance Revised KPI for monitorin g progress in implementa on of regulatory func ons by District
Monitoring System Administra on and real - me repor ng.
DI-Khan Page # 51
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PERFORMANCE
MANAGEMENT & REFORMS UNIT
WHAT CAN’T BE MEASURED, CAN’T BE MANAGED