Performance Management and Reforms Unit KPK

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PERFORMANCE

MANAGEMENT & REFORMS UNIT OFFIC


CHIEF S E OF THE
WHAT CAN’T BE MEASURED, CAN’T BE MANAGED E
KHYBER CRETARY
PAKHTU
NKHWA

Quarterly
Governance Report
OCT 2017 - JAN 2018
Page # 1

GUIDING PRINCIPLES

Public good and convenience.

Humaneness, the hallmark of public dealing.

Ensure effec ve service delivery to ci zens.


Page # 2

AREAS OF INTERVENTIONS

1 Speedy Justice 7 Reclaiming public properties

Reaching out to the public - 8 Ease in doing ofcial business


2
A responsive government

Simplifying procedure to ensure Encouraging government employees


3 efcient public service delivery 9 and efciency based accountability

Environmental protection and 10 Reforming the existing system


4
public health measures

Ensuring public safety and 11 Measures underway-the next quarter


5
ease of movement

6 Steps for Labourer’s Welfare


Page # 3

1 SPEEDY JUSTICE OFFICE OF THE


CHIEF SECRETARY
KHYBER PAKHTUNKHWA

Rules / orders of Civil Procedure Code (CPC) amended for


the first me in the history of Pakistan for civil cases
disposal within one year.

SOPs for fast track disposal (no longer than 6 months) of


revenue cases no fied.

6114 cases decided in 4 months (135%) disposal rate.

134 services tribunal cases recommended for out of


court se lement to ease burden of the courts.

(Details at annex Page # 16-17


Page # 4

2 REACHING OUT TO THE PUBLIC- RESTORATION


OF PUBLIC
A RESPONSIVE GOVERNMENT TRUST

Khuli Kacheris - Redressing complaints face to face


274 Khuli Kachehris held in all Districts
18 Female specific Kachehris held
21 Kachehris held in Mosques / Jumma Prayers
03 Minori es specific Kacheris held
38 Kuli Katchehris held online via Social Media / Radio
2559 Complaints received
1399 resolved (55%)
607 resolved on the spot
772 resolved a er referral to different departments
KP Citizen Portal - Redressing complaints received online

Membership raised from 95,000 to 200,000.


Out of 16156 complaints, 12024 (75%) are resolved.
Conten ous analysis as to nature, quan ty, geographical &
departmental specifics (Details at annex Page # 18-20
Page # 5

3 SIMPLIFYING PROCEDURE TO ENSURE PUBLIC


CONVENIENCE

EFFICIENT PUBLIC SERVICE DELIVERY A TOP PRIORITY

14 procedures related to provision of different public services have


been simplified by minimizing the cumbersome formali es and
simplifying the steps involved therein.
Procedure Department
Domicile at doorstep and in schools District Administra on
Vehicle registra on in one day Excise & Taxa on
College admission & dues deposit online Higher Educa on
Home based access to digital library for students Higher Educa on
Speedy death compensa on in case of disaster Relief & Rehabilita on
Online verifica on and issuance of degree/cer ficates Higher Educa on
Quick disposal of pension cases via automa on All Departments
Disposal of revenue cases on a fast track Revenue
Timely recruitment through PSC Establishment
Coverage of Rescue 1122 expanded via all networks Rescue 1122
Online registra on of hotels, restaurants etc Tourism
Online booking system for tourists Tourism
Computeriza on of Pharmacy Licenses Health
KP Transport App for checking of route permits Transport

(Details at Page # 22-29)


Page # 6

4 ENVIRONMENTAL PROTECTION & OFFICE OF THE


CHIEF SECRETARY

PUBLIC HEALTH MEASURES KHYBER PAKHTUNKHWA

Environmental Protection
Stone power crusher rules 1998 amended (focus on environmental regula ons)
SOPs no fied for enforcement of environment mi ga on measures upon the crush plants.
1035 plants sealed in viola on of environmental and compliance of safe distance.
447 stone power crushers licenced a er fulfilment of cordal formali es.
50 FIRs lodged against the violators.
130 crush plants have been prosecuted in environmental protec on tribunal
Strict enforcement of rehabilita on and restora on of site by the old mine owners while for new lease
of mines, approval is subject to Ini al Environmental Examina on report.
Provision of clean drinking water
A province-wide drive has been carried out to clean and chlorinate all exis ng public water tanks/sources
a total of 6921 water tanks cleaned and chlorinated.
4610 water tanks in government schools
1724 public health engineering department (PHE) water tanks
362 water tanks in Higher Educa on ins tutes
182 Local Govt water tanks
43 water tanks in KP Prisons
1997 damaged water pipes/supply lines of PHE repaired

Control over Spurious / Unregistered Drugs


1618 medical stores inspected.
304 unregistered / spurious drugs seized.
44 cases referred in the drug court
(Details at Page # 30
Page # 7

5 ENSURING PUBLIC SAFETY & OFFICE OF THE


CHIEF SECRETARY
EASE OF MOVEMENT KHYBER PAKHTUNKHWA

Illegal / unsafe billboards


708 illegal billboards removed while 88 standardized

Illegal / unnecessary speed breakers


2953 speed breakers removed

Survey of unsafe electricity poles and hanging wires is


underway and will be removed therea er.

(Details at Page # 32)


Page # 8

6 STEPS FOR LABOURER’S WELFARE OFFICE OF THE


CHIEF SECRETARY
KHYBER PAKHTUNKHWA

Tangible results achieved through strict enforcement of labour laws.


Total Industrial units 653
Minimum wage payment through schedule banks enforced in 356 (55%) units
2404 cases registered against 256 owners for non compliance
Enforcement is underway
Page # 9

7 RECLAIMING PUBLIC PROPERTIES OFFICE OF THE


CHIEF SECRETARY
KHYBER PAKHTUNKHWA

Extensive an -encroachment compaings carried out and s ll


underway in all Districts.

A total of 21715/- Kanals encroached and li ga on free land


iden fied

In the phase-I, 7063 Kanals (33% of total encroached) public land


has been retrieved in the last 4 months

The worth of retrieved land on the basis of government rates stands


at 14.8 billions PKR.

The market value of the retrieved land is twice the es mated cost.

(Details at Page # 34)


Page # 10

8 EASE IN DOING OFFICIAL BUSINESS OFFICE OF THE


CHIEF SECRETARY
KHYBER PAKHTUNKHWA

20 procedures involving inter-departmental business have been


simplified by delega ng authori es to lower units, amending procedures,
policies, rules and instruc ons.
The procedures simplified are related to the following:
Procedure Department
Decentralizing approval of pension cases for speedy disposal Establishment
Decentralizing approval of Seniority list to expedite promo ons Establishment
Automa c termina on of proba on period a er one year Establishment
Fast track framing of service rules Establishment
Revision of Project Policy for be er pays etc Establishment
Decentralizing of approval of service rules proposed by SSRC Establishment
Streamlined procedures for promo ons by PSB Establishment
Upda on of Promo on Policy Establishment
Upda on of employees disciplinary rules Establishment
Ease in grant of general and maternity leave Higher Educa on
Ease in NOC for higher studies Higher Educa on
Delega ng financial powers in u liza on of Pupil Fund Higher Educa on
Timely ve ng of legisla ve bills / dra rules Law
Revised procurement rules Finance
Simplifica on of TA Bill Form Finance
Speedy clearance of ADP revenue component Finance
In me release of funds Finance
Computeriza on of salary budget prepara on Finance
Quick means of official communica on Health
Introduc on of standardized Leave / Pension applica ons Health (Details at Page # 35-44)
Page # 11

9 ENCOURAGING GOVERNMENT EMPLOYEES OFFICE OF THE


CHIEF SECRETARY
& EFFICIENCY BASED ACCOUNTABILITY KHYBER PAKHTUNKHWA

Promo ons
4,309 employees promoted
2,541 promo ons at department level DPCs
1,591 promo ons at PSB level
177 promo ons at district level DPCs

Accountability
301 out 530 inquires against government officials se led
and the rest will be finalized in due course of me.

Time bound tasking from top to bo om and efficiency based


evalua on enforced upon Administra ve Secretaries,
Commissioners, Deputy Commissioners.

(Details at Page # 46-48)


Page # 12

10 REFORMING THE EXISTING SYSTEM OFFICE OF THE


CHIEF SECRETARY
KHYBER PAKHTUNKHWA

Policies, SOPs & Rules


Provincial Li ga on Policy
Provincial Policy for Naming of public proper es
SOPs for coordina on amongst District Administra on, Police
and Line Departments for enforcement of regularity func on.
SOPs for ins tu onaliza on and smooth implementa on of
Khuli Kachehris.
SOPs for fast track disposal of revenue cases / applica ons.
SOPs for effec ve implementa on of file tracking system.
SOPs for Levi Force and complete automa on of FIRs & Roznamcha
in all 14 Levi sta ons at district Malakand
32 pending rules under 42 laws are no fied (by 15 departments).
18 rules under 17 Laws in process (in 9 departments).
Introducing E-Governance
11 E-Systems introduced and put to func on
(Details at Page # 50-54)
Page # 13

11 MEASURES UNDERWAY-THE NEXT QUARTER OFFICE OF THE


CHIEF SECRETARY
KHYBER PAKHTUNKHWA

Tele Health / Medicine for reaching out online to distant pa ents


Equipping all primary, secondary and ter ary health facili es in the province
Func onaliza on of the first 120 bedded Burn & Trauma Centre of the province
Child Adop on program for educa ng poor children
Star ng of Good Ci zen Corps (GCC) at Collage level & Lessons in school books on
morality, social and civic ethics.
Establishment of one window ci zen facilita on centre’s at districts
Special Persons Facilita on Act to ensure provision of facili es in all public buildings
Provincial Internship Policy to train the graduate youth in all developmental projects
Sports Promo on and Management Act to revive and strengthen spor ng ac vi es
An -wall Chalking Act to discourage expression of ma ers on walls
Ombudsmen for Harassment against Women
Revamping the Consumer protec on act for giving effec ve say to the consumer
Introducing Provincial Awards
Reforms Implementa on & Sustainability Policy
Rehabilita on of addicted persons through community works
Provincial Sports Policy
Clearance of the backlog of pending vacant posi ons lying in recruitment ambit of the
Administra ve department, directorates and public service commission.
Page # 14

MEASURES UNDERWAY-THE NEXT QUARTER OFFICE OF THE


CHIEF SECRETARY
KHYBER PAKHTUNKHWA

Commemora on of District Annual Day


Annual Ac vity Calendar for Administra ve Departments and Deputy Commissioners
Guidelines / SOPs for video recording at Jalas-e-Aam conducted by revenue staff
Uniform SOP for digi za on of Revenue Records
Uniform SOP for Be er Levis Force
Uniform SOPs for Tourists and Investors facilita on
Uniform SOPs for conduct of general glec ons campaigns
SOPs for categoriza on and registra on of butcher’s shops
ICT based Revenue Circle Management
Disaster Profile Manual
District Tourism and Archeological Profile Manual
Manual of Standards for development projects
Raising of special warden system for implementa on of civil func ons
Removal of all unsafe electricity poles
Official procedures to be simplified
Issuance of Birth, Death, Nikah and Divorce Cer ficate
Revision of Zones
Revision of Age Relaxa on Policy
Billing Processes of Works Department
PMRU Extension to FATA Secretariat
Page # 15

PERFORMANCE
MANAGEMENT & REFORMS UNIT
WHAT CAN’T BE MEASURED, CAN’T BE MANAGED
Page # 16
16
Pending Status New Disposed off ( Oct, Pending Status Disposal
District 20.10.2017 Ins tu ons Nov, Dec, Jan) 31.01.2018 Rate
Abbo abad 202 559 441 320 79%
Bannu 203 89 198 94 222%
Ba agram 61 27 30 58 111%
Buner 228 119 224 123 188%
SPEEDY JUSTICE
Charsadda 1086 87 206 967 237%
Progress in Fast Track
Chitral 42 100 27 115 27%
Disposal of Revenue
D. I. Khan 698 334 557 475 167%
Cases / Applica ons
Dir Lower 187 36 105 118 292%
Dir Upper 118 91 104 105 114%
Hangu 26 6 20 12 333%
Haripur 479 166 307 338 185%
Karak 79 52 85 46 163%
Kohat 141 70 103 108 147%
Lakki 372 117 322 167 275%
Malakand 211 143 136 218 95%
Mansehra 625 486 680 431 140%
Mardan 1963 706 809 1860 115%
Nowshera 165 139 125 179 90%
Peshawar 305 80 180 205 225%
Shangla 20 134 80 74 60%
Swabi 650 558 807 401 145%
Swat 475 299 367 407 123%
Tank 166 139 201 104 145%
Total 8502 4537 6114 6925 135%
Page # 17
Page # 18
District Total Kachehris Held Online Female Mosque
Charsadda 26 15 1 1
Buner 17
Kohat 17
3
1 2 4
18
Swabi 15 5 1
Bannu 14 2 1 2
Dir Upper 14 4 1
REACHING
Hairpur 12 2 2
OUT TO THE
Chitral 11 2 1
PUBLIC -
Mansehra 11
A RESPONSIVE
Lakki Marwat 11 1 GOVERNMENT
Hangu 10 2
D.I Khan 10 District-wise
1
Batagram 10
Khuli
Kachehris
Tank 10 1 2 Held in
Tor Ghar 9 1 4 months
Kohistan Lower 8 1
Swat 8 2 2
Kolai Palas 8
Karak 8 1
Peshawar 8 2 1 1
Malakand 7 1 1 1
Mardan 7
Shangla 6
Nowshera 6 2
Abbo abad 5 1 3
Dir Lower 5
Kohistan Upper 1
Total 274 38 18 21
Page # 19
Page # 20
District Total Complaints Resolved Assigned
Peshawar 2304 1016 1288
Mansehra 1535 1361 174
Abbo abad 1265 1149 116
Mardan 1018 595 423
Kohat 928 791 137
Swabi 924 752 172 REACHING
Haripur 886 692 194 OUT TO THE
Charsadda 683 385 298 PUBLIC -
Karak 674 573 101 A RESPONSIVE
Dera Ismail Khan 672 374 298
GOVERNMENT
Bannu 667 614 53
Swat 644 419 225 Category-wise
Nowshera 566 450 116 Number of
Buner 512 414 98 Complaints
Lakki Marwat 470 414 56 Received &
Hangu 443 370 73 Resolved
Dir (Lower) 278 194 84
Malakand 374 328 46
Dir (Upper) 368 340 28
Tank 244 202 42
Chitral 245 220 25
Shangla 206 147 59
Batagram 87 80 7
Kohistan 91 78 13
Kohistan (Lower) 29 27 2
Outside KP 14 11 3
Tor Ghar 28 27 1
Kohistan (Upper) 1 1
Grand Total 16156 12024 4132
Camping Pods (Bishigram Swat) Page # 21
Page # 22

Procedure Status
Provision of Before
School/Home Every ci zen was required to visit office of the Deputy
bases domicile Commissioner and undergo a number of formali es. SIMPLIFYING 22
(District PROCEDURE
A er TO ENSURE
Administra on) Domiciles are provided to the students at schools as well as through EFFICIENT
home delivery service PUBLIC
SERVICE
Impact DELIVERY
Public Convenience

Vehicle Before
Registra on 31 steps involved in registra on process and would take at least 3
to 6 months in ge ng registra on book/mark etc.
(Excise &
A er
Taxa on)
Steps reduced to 9 and registra on book/mark are delivered on the
same day.
Impact
Public convenience, me saving and hassle free disposal of cases.
The culture of speed money and facilita on through tout is
discouraged.
Page # 23

Procedure Status
Before
Online student / parents were required to manually collect the college admission
admission in forms from different loca ons and submit the same way a er being faced
colleges / Dues to rush, accessability issues, lack of correct informa on about the
SIMPLIFYING
procedures. PROCEDURE
deposit A er TO ENSURE
Paperless apply/Online admission facility implemented in 210/244 EFFICIENT
(Higher PUBLIC
government colleges. Online fee / dues submission at all Govt Colleges.
Educa on) SERVICE
Impact DELIVERY
Merit, student/parent convenience, Record Management, Female
facilita on, and hassle and favori sm free submission of applica on
forms.
Home-based Before
Access to limited access was available to a small number of students at the
premisses of 15 collages and 10 universi es. There was no home /
Online Libraries
hostel based access to the research students.
(Higher A er
Educa on) As pilot 1000 students of 2 colleges provided home based access while
in the case of PHD/MS/Mphil students, the same has been extended to
7798 students of various universi es / ins tutes.
Impact
Convenience to the students via home / hostel based availability of
service
Page # 24

Procedure Status
Fast track Death Before
Every death compensa on case was supposed to be referred to
Compensa on centralized authority for approval i.e. DG PDMA and at least 4
SIMPLIFYING
in case of months were required for disposal of the case. PROCEDURE
disaster A er TO ENSURE
Powers delegated to District Disaster Management Officer / AC so EFFICIENT
(Relief the death compensa on cases are disposed off in 10 days. PUBLIC
Department) SERVICE
Impact DELIVERY
Public convenience and me saving

Online Before
All procedures were manual, cumbersome and me consuming.
verifica on and No system existed whereby the students could be facilitated to
issuance of avail online verifica on of their degrees / cer ficates.
A er
degree, Online system for verifica on and issuance of degrees / cer ficates
cer ficates launched as a pilot at Peshawar and Gomal Universi es.

(Higher Impact
Time saving, convenience to students, parents especially female
Educa on)
Page # 25

Procedure Status
Quick disposal Before
The re ring officers were required to undergo cumbersome and
of pension cases lengthy procedures including collec on of requisite papers, filling
SIMPLIFYING
(All of forms etc. PROCEDURE
A er TO ENSURE
Departments) A standardized and simple applica on form introduced. Approval is EFFICIENT
granted on face of the applica on a er being found complete. PUBLIC
SERVICE
Impact DELIVERY
Convenience to the re ring employees, reduc on in unnecessary
workload, quick disposal and me saving.

Pharmacy Before
Licencing Manual examina on & record keeping
(Health
Department) A er
All record/examina on system computerized.

Impact
Time saving, public convenience.
Page # 26

Procedure Status
Before
Disposal of
Unplanned and cumbersome processes, formali es, unnecessary
Revenue Cases adjournments, missing ADR, incomplete case file at the me of ins tu on. SIMPLIFYING
PROCEDURE
A er TO ENSURE
(Revenue SOPs no fied for revenue staff containing case ins tu on formali es check EFFICIENT
PUBLIC
Department) list, ADR mechanism, me bound disposal and other helping guidelines etc SERVICE
Impact DELIVERY

Public ease, check and balance on revenue staff, performance

Fast track Before


Requisi on by the departments throughout the year
Recruitment A lot of record keeping in terms of tes monial at the me of submission of
applica on
through PSC Extended meline for applica on submission i.e. 30 days
A er
(Estab.
Bi-annual requisi on to be sent to PSC by all dep s
Department) Online apply and no tes monial required at the me of applica on rather
interview
A ested document will be required from the selected candidates only.
Applica on submission deadline reduced from 30 to 15 days.
Impact
Streamlining the recruitment process both on part of PSC & Dep s
Convenience to the applicants
Convenience the process of record keeping
Page # 27

Procedure Status
Expanded Before
Accessibility from limited mobile networks
coverage of
SIMPLIFYING
1122 via all PROCEDURE
A er TO ENSURE
networks Accessible from all networks EFFICIENT
(Relief PUBLIC
SERVICE
Department) Impact DELIVERY
Public convenience in case of emergency

Registra on of Before
Registra on procedure was me consuming, cumbersome &
hotels,
manual.
restaurants and A er
travel guides All kinds of registra ons are online with loaded applica on forms
and payment mechanism.
(Tourism)
Impact
Time saving, convenience to business community, record keeping
and transparency.
Page # 28

Procedure Status
Booking System Before
Manual system existed
for tourists
SIMPLIFYING
(Tourism PROCEDURE
A er TO ENSURE
Department) On-line system introduced EFFICIENT
PUBLIC
SERVICE
Impact DELIVERY
Time saving, convenience to tourists, record keeping.

Issuance of Before
Pharmacy Manual examina on & record keeping
License
(Health A er
All record/examina on system computerized.
Department)

Impact
Time saving, public convenience
Page # 29

Procedure Status
Procurement of Before
Previously the business community had to travel to Peshawar for
medical
informa on SIMPLIFYING
equipment PROCEDURE
A er TO ENSURE
(Health Rate contrac ng of MCC & equipment lists etc fully computerized EFFICIENT
Department) and placed on web site for easy download PUBLIC
SERVICE
Impact DELIVERY
Public awareness, standardiza on, Convenience to business
community & transparency

KP Transport Before
App Nil
(Transport A er
Department) By using this app, fitness of the vehicle on road and availability of
permit can be checked any me.
Impact
Enforcement of government regula on, Easy iden fica on of
defaulters. Public informa on in case of any emergency
Page # 30
Number of cases recommended for out of
Department court se lement

Establishment 42
Control over
Public Health Engineering 40
Spurious /
Unregistered
Drugs
Board of Revenue 19 30

Elementary & Secondary Educa on 17

Excise & Taxa on 9

Relief & Rehabilita on 3

Zakat 2

Environment 1

Popula on 1

Total 144
Mahodand Lake, Kalam (Swat) Page # 31
Page # 32
Number of Number of illegal speed
District opera ons breakers removed
Peshawar 126 879
Malakand 35 179
Mardan 3 239
Bannu 30 228
Swabi 54 184
Charsadda 32 178 ENSURING
Swat 15 151 PUBLIC SAFETY &
Mansehra 28 131
Haripur 21 123 EASE OF MOVEMENT
Dir Upper 31 106
Karak 19 80
32
D.I. Khan 8 77
Ba agram 13 60
Hangu 10 55
Abbo abad 18 49
Dir Lower 9 42
Nowshera 9 42
Lakki Marwat 23 53
Shangla 7 32
Bunner 14 20
Torghar 6 13
Chitral 9 11
Tank 7 11
Kohat 15 10
Total 542 2953
Karomber Lake Broghil (Chitral) Page # 33
Page # 34
District Area Retrieved Worth in Owner Department
(Kanals) Millions
D.I.Khan 4,679 485.0 C&W / Forest (3553), Edu (79), TMA (41), Prov. Gov (1003)
Bannu 561 1,940.0 PG (136), Archeology (176), C&W (46), Auqaf (39), BOR (136)
RECLAIMING
Mardan 516 8,036.0 LG (144), Irriga on (338), PKHA (10), C&W (15), TMA (5) PUBLIC
Kohat 492 2,037.0 Irriga on (477), LG (5), BOR (10) PROPERTIES
District-wise
Swabi 275 275.0 Irriga on (77), PG (198) State Land
Retrieved
Dir Upper 183 307.0 Home (98), Health (40), Food (20), BOR (12)
Mansehra 148 677.0 C&W (147), KPHA (1)
Swat 122 842.0 NHA (63), Health (57)
Nowshera 21 31.0 Housing (15), NHA (5)
Tank 12 29.0 Dist Gov (8), TMA (2), Sports (2)
Kohistan (L) 12 24.0 Other (12) 34
Hangu 10 26.0 BOR (10)
Lakki 8 33.0 TMA (7), NHA (1)
Torghar 7 4.0 C&W (7)
Ba agram 5 6.0 E&P (4), Prov (1)
Buner 4 1.0
Peshawar 3 36.0 C&W (1.5), PDA (1.5)
Abbo abad 3 6.0 Health Dept
Karak 2 1.0 TMA (2)
Total 7,063 14,796
Takhat e Bahi (Mardan) Page # 35
Page # 36

Procedure Status
Approval of Before
Approval of all pension cases (BS-18 & above) by Chief Secretary
pension cases
EASE OF
A er DOING
Approval of all pension cases (BS-17 to 20) by Administra ve OFFICIAL
Secretary BUSINESS
Impact
Convenience to re ring civil servants, me saving, decentraliza on
of authority

Approval of Before
Seniority list In cases where CS is the appoin ng authority

36
A er
Delegated to Secretary Establishment

Impact
Convenience to Admin. Dep ., in- me processing of promo on
cases, me saving, delega on of authority
Page # 37

Procedure Status
Termina on of Before
Upon appointment / promo on, 1 year proba on & automa c
proba on
extension to another year if not terminated
period EASE OF
A er DOING
Automa c termina on a er 1 year unless extension is required to OFFICIAL
the department BUSINESS
Impact
Convenience to the civil servant in terms of deputa on, pos ng /
transfer, training abroad etc.

Concurrence of Before
PSC on service Mandatory requirement for all types of service rules and me
consuming.
rules
A er
No referral of service rules to PSC

Impact
Reduced work load of PSC & In me promo ons/recruitment
Page # 38

Procedure Status
Project Policy Before
The Policy was lacking :-
1. Market salary.
2. Shortlis ng procedure and screening test.
3. Clarity of emergency clause, Paid maternity leave EASE OF
A er DOING
All missing areas addressed in the policy OFFICIAL
BUSINESS
Impact
1.Availability of quality human resource
2. Procedural convenience to the departments

Approval of Before
service rules Chief Secretary is the competent authority
proposed by
SSRC A er
Authority delegated to Secretary Estab

Impact
Quick disposal & Convenience to administra ve dep s in early
processing of promo on cases/ recruitments
Page # 39

Procedure Status
Promo on at Before
Un-scheduled/ random PSBs
PSB No cut-off date for submission of working papers to PSB
No me check on PSB sec on to accept or return a working paper EASE OF
A er DOING
Three scheduled PSB per year i.e in the months of April , Aug & Dec. OFFICIAL
10 days prior submission of working papers to each PSB mee ng
Estab dep / PSB sec on shall return the unclear cases 7 days prior to the dep for
BUSINESS
clarifica on/resubmission
Impact
Streamlined processes
Timely promo on, pos ng & resultant recruitment
Promo on Before
MCMC,SMC & NMC was mandatory for all cadres.
Policy One year calendar PER was requirement for officer who were on long leave.
There was no provision for promo on in cases of sub-judice /disputed seniori es.
In all cases promo ons were from immediate effect.
A er
Only SMC is required for promo on against technical post in BS-20 having managerial/adminstra ve skills.
The requirement of one PER will start from the date the officer joins back with training period included.
Sub-judice seniority will not debar the competent forum to make recommenda ons.
PSB/DPC in cases of admi ng inadvertent omissions or in case of exonera on in an inquiry, is authorized
to consider his/her promo on from the date on which the his/her juniors were promoted.
Impact
Jus ce prevailed
Page # 40

Procedure Status
KP E&D rules Before
CM was the competent authority for approval/orders of ini a ng
2011 disciplinary proceedings in case of BS-18 & above (all cadres) and
17 & above in provincial management service. EASE OF
A er DOING
The authority delegated to the Chief Secretary except in final orders. OFFICIAL
BUSINESS
Impact
Quick disposal of disciplinary cases of Govt. employees

General and Before


Solici ng approval in all cases from the administra ve department
maternity leave
A er
Powers Delegated to lower ers i.e. leave sanc oning (15 days
principal, 30 days director, 90 days special secretary)
Impact
•Time saving of teachers
•Reduced workload
•Female teachers facilita on
Page # 41

Procedure Status
NOC for higher Before
Authority with Secty HED.
studies
EASE OF
A er DOING
Delegated to Director Colleges for mely disposal. OFFICIAL
BUSINESS
Impact
•Time saving
•Reduced workload

U liza on of Before
Centralized Financial & Administra ve Powers. Every case no
Pupil Fund ma er how smaller in amount was supposed to be referred to the
Secretary Higher Educa on.
A er
50 financial & administra ve powers for pupil fund delegated to
principals
Impact
•Students facilita on
•Time saving
•Convenience
Page # 42

Procedure Status
Before
Ve ng of
Rou ne processes, No priori za on of cases, No me bound
legisla ve bills / mechanism of disposal
dra rules A er EASE OF
Time-bound SOPs no fied for ve ng of bills, regula ons, DOING
no fica ons, service rules OFFICIAL
Impact BUSINESS
Expedited official business,
Before
Procurement 1. No provision for a single bidder complying the criteria.
Rules 2. Mandatory pre-qualifica on for 45 M & above projects
3. No grievance redressal mechanism
4. No provision regarding un-solicited innova ve ideas.
A er
• Provision of single complying bidder made.
• Pre-qualifica on of projects on the basis of need not cost.
• Declara on of competent and appellate authori es in case of
grievances.
• Provision regarding approval of unsolicited unique proposal made.
• Corrup on/corrupt prac ces defined.
Impact
Transparency, clarity and me plus cost saving.
Page # 43

Procedure Status
TA Bill Form Before
4 pager TA form with unnecessary informa on & difficult to fill up.
EASE OF
A er DOING
1 pager form with more useful informa on. OFFICIAL
BUSINESS
Impact
Quick processing of TA bills

Clearance of Before
ADP revenue No me lines for disposal of such cases.
component
A er
SOPs no fied for quick disposal i.e. 3 days.

Impact
Timely execu on of project ac vi es
Page # 44

Procedure Status
Release of funds Before
No me lines for disposal of such cases.
EASE OF
A er DOING
SOPs no fied for quick disposal i.e. 3 days. OFFICIAL
BUSINESS
Impact
Timely execu on of project ac vi es.

Salary Budget Before


Prepara on Manual handling

A er
Prepara on of salary budget simplified & automated.
Impact
Less chances of errors,
Time saving,
Reduced work load of the department
Page # 45

Procedure Status
Means of official Before
No electronic gadgets used before. All manual file processing
communica on
EASE OF
A er DOING
E-office i.e. file/PUC processing via computer networking. Social OFFICIAL
media sources for queries, complaints, applica ons BUSINESS
Impact
Saving precious me of doctor.
No need to visit Health dep . For pe y nature issues.

Leave / Pension Before


cases Approval of all pension cases (BS-18 & above) by Chief Secretary

A er
Approval of all pension cases (BS-17 to 20) by Administra ve
Secretary
Impact
Convenience to re ring civil servants, me saving, decentraliza on
of authority
Page # 46
Department Promo ons @ Department Level Promo ons @ PSB Level Total Promo ons
Health 300 1199 1499
E&SE 1185 53 1238
HED 46 155 201
Excise 179 179
Home 143 7 150
Agriculture 120 14 134
ENCOURAGING
Popula on 110 12 122 GOVERNMENT
Establishment 87 33 120 & EMPLOYEES
Industries 6 79 85 EFFICIENCY BASED
BOR 81 81 ACCOUNTABILITY
LG&RD 66 66
Department-wise
Administra on 48 48
Promo ons
Sports 46 46
Awarded
Irriga on 33 4 37
C&W 31 31
Environment 23 5 28
Informa on 4 14 18
Finance 8 9 17
PHE 7 7
Labour 6 6
Zakat 1 5 6
Housing 4 4 46
Minerals 3 3
ST&IT 2 2
Auqaf 2 2
P&D 0 2 2
Total 2541 1591 4132
Ra ing at Indus River Page # 47
Page # 48
Department Total Inquiries Completed In-Progress
LG&RD 286 151 135
E&SE 41 16 25
Establishment 20 9 11
C&W 18 12 6
Health 16 16 0
ENCOURAGING
Excise 14 8 6
GOVERNMENT
HED 10 8 2 & EMPLOYEES
Environment 9 2 7 EFFICIENCY BASED
BOR 8 8 0 ACCOUNTABILITY
Food 8 6 2 Department-wise
PHE 8 1 7 Progress in
Agriculture 6 1 5 Inquiries
Administra on 5 0 5
Popula on 4 4 0
Irriga on 4 0 4
Energy 3 0 3
P&D 3 1 2
Law 2 0 2
Zakat 2 2 0
Auqaf 1 1 0
Industries 1 1 0
Informa on 1 0 1
Districts Level 60 54 6
Total 530 301 229
Page # 49
Khanpur Lake
Page # 50

STEPS TOWARDS E-GOVERNANCE


System Descrip on
Revenue Case Online system for revenue case ins tu on, hearing and decision management . Ci zen can check
Management System the details / status of their cases i.e. next hearing date and final decision through mobile app /

Bar code based file tracking system at provincial and district level. Every ci zen can track
File Tracking System
his/her files / applica ons through KP Ci zen Portal without visi ng the offices. File Tracking
System implemented in 2846 offices of both the provincial and district governments. 1579
KP Ci zen Portal Smartphone based complaints management system, linking 1300 offices across the province
KP Employee Portal Smartphone app for government employees enabling them to have informa on about official
business, assigned tasks, work -load and file pendency and status of pension case processing etc.

Price Fixa on and Monitoring performance of price magistrates in price fixa on of fruits and vegetables on daily basis
Monitoring System through Geo -tag based ac vity feeding.
Centralized system for government employees to receive pension documents / cheaques on the
Pension Envelope
day of re rement. With this system the pension documents can be prepared in 30 minutes
Automa on System
08:00 AM

including pension calcula ons, no fica on etc.

Career Planning, Integrated system wherein profile of every officer / official of the Provincial Government is
Progression and HR available with all details. This will help in iden fica on of ghost employees (if any), conduct
Management System record, service history and handling of pension / GP fund affairs (180,000 / 390,000 employees
profiles enlisted). System will generate the performance card of each employee computed from
different systems. System will also enable Govt to iden fy right man for the right job. It will also be
linked with PSB and ACR.
Efficiency Tracking Task management and accountability system designed for all government hierarchies. Every officer
System can assign task to his sub -ordinates from any loca on and track progress. The outcome of the task
are quan fied and linked with profile card of employee.

Vehicle Online system for maintaining vehicle inventory, maintenance, fuel consump on and vehicle
Management System alloca on history.

Higher Educa on system for Higher Educa on for monitoring of regulatory func ons of private colleges, degree
monitoring &
repor ng applica on
awarding ins tutes and medical / technical colleges.
50
District Performance Revised KPI for monitorin g progress in implementa on of regulatory func ons by District
Monitoring System Administra on and real - me repor ng.
DI-Khan Page # 51
Page # 52

REFORMING THE EXISTING SYSTEM


S.NO DEPARTMENT NAME OF LAW RULE NOTIFIED RULE UNDER PROCESS
01 The Khyber Pakhtunkhwa Borstal institutions Act The Khyber Pakhtunkhwa Borstal
2012. institutions Rules.
Khyber Pakhtunkhwa pr obation of offenders act2015. Under process
The Khyber Pakhtunkhwa good conduct prisoners Under process
probation release rules 1927.
Juvenile justice system ordinance Juvenile Justice system rules 2017
The Khyber Pakhtunkhwa prison KP Prisons Rules 2018
The KhyberPakhtunkhwa explosives substance act Under Process
2013.
HOME
The Khyber Pakhtunkhwa surrenders of illicit of arms Under process
DEPARTMENT
Act 2013.
Service rules for provincial/ capital Under process
city and district public safety
---
commission and regional police
complain t authorities.
Rules for conduct of business 2017 for DPSC. Under process
Police Act Police Rule2017
Khyber Pakhtunkhwa scrutiny
---
committee rules 2017
02 ADMINISTRATION Allotment of official accommodation Act, 2018 Allotment of official
DEPARTMENT accommodationRules 2018
03 Khyber Pakhtunkhwa child protection and welfare ActKhyber Pakhtunkhw a child
2010. protection and welfare Rule s.
Khyber Pakhtunkhwa LM Foundation Act 2015. Khyber PakhtunkhwaLM
Foundation Rules
ZAKAT USHER AND Senior citizen Act 2014. Senior citizen Rule s.
SOCIAL WELFARE Disabled persons (employment and registration) Disabled persons (employment and
DEPARTMENT ordinance 1981. registration) Rule.
Khyber Pakhtunkhwa woman commission on the Khyber Pakhtunkhwa woman
status of woman 2016. commission Rule 2016.
Khyber Pakhtunkhwa Zakat and Usher Act 2011. Khyber PakhtunkhwaZakat and
Usher Rule.
04 AGRICULTURE Farm Service Center Act 2014 Under Process
05 LABOUR 11 Khyber Pakhtunkhwa Labour Laws Under Process
DEPARTMENT

52
Page # 53

REFORMING THE EXISTING SYSTEM


S.NO DEPARTMENT NAME OF LAW RULE NOTIFIED RULE UNDER PROCESS
06 ESTABLISHMENT Whistle blower Act Whistle blower commission Rules
DEPARTMENT 2017
07 SPORT, CULTURE Khyber Pakhtunkhwa dealing in Antiquities Act Khyber Pakhtunkhwa dealing in
AND TOURISM Antiquities Act 2017
DEPARTMENT
Khyber Pakhtunkhwa generalist welfare endowment Under Process
fund.
INFORMATION Khyber Pakhtunkhwa press, newspapers,news Khyber Pakhtunkhwa press,
AND PUBLIC agencies & Books registration Act 2013 newspapers, news agencies &
08
RELATIONS Books registration Rules 2017
DEPARTMENT Right to information Act 2013. Under Process
Conduct of business procedures & disposal of Under Process
complaint rules 2017.
Delegation of enforcement powers
rules 2017
EXCISE AND Policy Making council of the
09 Khyber Pakhtunkhwa Revenues Authority Act, 2017
TAXATION Authority Business Rules 2017
Directors (terms & Conditions)
services Rules 2017
Khyber Pakhtunkhwa partnership Act 1932 Under Process
Stone power Crusher rules 1988 Amended in KP power crusher
(installation, Operation &
Registration) Rules 2017
Consumer protection Act 1977 and amended 2017 Under Process
KP technical education and vocational authority rules KP technical education and
INDUSTRIES 2016 vocational authority rules 2016
10
DEPARTMENT amended
KP industry police 2016 Extension in the timeline under KP
industry police 2016
Standard weight and measures Enforcement Rule, Amended in Standard weight and
1976 measures Enforcement Rule, 1976
Page # 54

REFORMING THE EXISTING SYSTEM


S.NO DEPARTMENT NAME OF LAW RULE NOTIFIED RULE UNDER PROCESS
The Khyber Pakhtunkhwa Higher Education The Khyber Pakhtunkhwa Higher
HIGHER Scholarship Endowment Fund Act 2014 Education Scholarship Endowment
11 EDUCATION Fund Rules 2017
DEPARTMENT The Khyber Pakhtunkhwa higher Education academy Under Process
of research and training Act 2016
Khyber Pakhtunkhwa urban mass transit Act 2016 Khyber Pakhtunkhwa urban mass
TRANSPORT transit Act 2017
12
DEPARTMENT Motor vehicle Rules 1969 Amendment in Motor vehicle Rules
1969
POPULATION APT Rules 1989 Under Process
13
DEPARTMENT
KP wildlife and Biodiversity (protection, preservation, Khyber Pakhtunkhwa wildlife force
conservation and management) Act 2015 rules 2017
ENVIRONMENT --- Other Wildlife rules as per
14
DEPARTMENT section 69 of the wildlife
act 2015
KP Environment Protection Act 2014 KP Administrative penalty Rules ---
Alternate dispute resolution Rules
Khyber Pakhtunkhwa
Works Rules
Government of Khyber Pakhtunkhwa Local Govt Act Khyber Pakhtunkhwa Site
2013 Development Rules

LOCAL Amendment in Local Govt Act 2017


15
GOVERNMENT
Framing of Rules under KP Evacuee trust properties KP Evacuee trust properties
(management & Disposal Act, 2014) (management & Disposal Act,
2014)
Galiyat Development Authority (GDA) Building Control Galiyat Development Authority
Act, 2016 (GDA) Building Control Rules, 2017
Peshawar Development Authority Act 2017 --- ---
Total 15 42 32 18
OFFICE OF THE
CHIEF SECRETARY
KHYBER PAKHTUNKHWA

PERFORMANCE
MANAGEMENT & REFORMS UNIT
WHAT CAN’T BE MEASURED, CAN’T BE MANAGED

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