Project Charter - TSKNM Ferry

TSKNM PROJECT FERRY
Project Name: TSKNM PROJECT FERRY
Project Justification (Why is this project being done?)
Business Process Outsourcing (BPO), is the contracting of a business process, manufacturing or

service to a third party who may or may not be in the same country. If more than one country is involved,
it is referred to as offshoring.
In Jamaica currently, there are over 40 companies involved, with the industry being concentrated in the
Montego Bay free zone, accounting for 68 per cent of the operations; Kingston with 18 per cent; and
Portmore with 14 per cent.
Based on reports coming out of JAMPRO, it is said that Jamaica is poised to attract a wider range of
BPO Services in the near future as we move to leverage the growing range of applicable skills in the
country to take advantage of the opportunities in the Knowledge Services Sector.
JAMPRO also reported that the Sector had an estimated spend of US$323 million in 2016 and that the
ICT/BPO sector is a high-performing segment of Jamaica’s services industries and has enjoyed the
highest employment growth rate of any sector in the last decade, and presently accounts for more than
22,000 jobs across the island. Additionally, Jamaica is the leading contact centre location in the
English-Speaking Caribbean.
Further expansion in the BPO industry is slated for Jamaica with the potential to provide approximately
100,000 jobs in the sector.
With the Jamaican unemployment rate at 11.3% representing 155,000 unemployed individuals, the rapid
growth in this Sector is critical in providing much needed jobs and reducing our unemployment rate.
With the above in mind, TSKNM Limited foresees a great opportunity for investment in this Sector
through the provision of a building for BPO Services.
Project Description (What is the project?)
The design and construction of a building and requisite amenities on a site at Ferry, St. Catherine for
housing Business Process Outsourcing (BPO) Operations.
The office facility will include a parking area and access roadways, including storm water drainage,
potable water, sewerage, air conditioning and electrical systems.
In addition, the building amenities will be ENERGY STAR certified building rating.
TSKNM PROJECT FERRY
Project Objectives and Success Criteria (Objectives should be measurable)
1. Design a building to meet stakeholders requirements:-
a. For 900 individuals
b. 50,000 sq.ft
c. Environmentally friendly
d. Energy Efficient Benchmarks-EUI
e. Within 9 months prior to construction
2. Permit approval from regulatory and statutory bodies within the 9 month period prior to
construction.
3. Construct and commission the building and amenities within budget of $592M and project
construction of 18 months after approval from regulatory and statutory bodies.
Project Requirements ( What specific product deliverables are wanted, and what will be the end result of
the project)
 Architectural and Engineering process complete and approved
 Building permit approved and issued
 Site preparation and clearing complete
 Construction material procured and delivered to site
 Foundation excavated and poured.
 Building Frame delivered and erected.
 Electrical works completed; Interior and exterior wiring
 Elevator installation complete
 Heating, Ventilation and Air Conditioning (HVAC) complete
 Interior and exterior plumbing complete

TSKNM PROJECT FERRY
 Interior and exterior finish complete
 Amenities completed – parking, perimeter fencing
 No work stoppages
 No safety incidents
 No environmental spills
 Certificate of Occupancy granted by the regulatory agencies
 Project Completion Acceptance Certificate Approved
Anticipated Risks (Potential threats and opportunities for the project)
THREATS
1. Project financing
2. Land documentation – ownership, titling, non incumbrances
3. Delays in permits - regulations
4. Soil conditions
5. Weather conditions
6. ROI less than anticipated
7. Inflation leading to escalation in costs
8. Hike in labour rates
OPPORTUNITIES
1. Strengthening of the Jamaican dollar
2. Technology improvements – building construction and fixtures.
Project Assumptions: (Factors considered true)

1. Land provided for construction
2. Project financing in place for overall project development
3. Feasibility Studies completed
TSKNM PROJECT FERRY
Constraints: (Any schedule, cost or scope limitations relevant to the project)
1. The timely procurement and logistics of materials and furniture and fixtures for the Building
2. Project Scope changes due to permitting or regulations requirements.
3. Project Scope change due to requirements of the tenant
4. Environmental factors – weather
5. Escalating cost of project
Project Team: (Key staffing requirements)

Name Role and Responsibility
Norman Davis Project Manager
Karl Todd Construction Manager
Tamara Morrison Procurement Manager
Sheena West Quality Assurance & Safety Manager
Donald Strong Human Resources and Community Relations Manager
Project Financial Manager

Michelle Smith
Organization(s) (Stakeholders who will be affected by the project and their requirements)
Organization Requirements
Financial Institution - National Commercial Bank Project Milestone completion certificates; project
completed on time and within budget.
Project completed on time and within budget.
Developer – Ian Normans
Meet the design criteria
Community Employment
Professional services Architecture , Land surveying, Engineering, Quantity

Surveying
Approval Requirements (What items need to be approved for the project and who will have sign-off)
Building permits – Kingston & St. Andrew Corporation (KSAC)
Electrical certification – General Electrical Inspectorate (GEI)
Occupancy Certificate – Jamaica Fire Brigade
TSKNM PROJECT FERRY
NEPA, NWC, JPS, NWC, Stamp office
Project Manager (Name of person given the authority to lead the project):
Project sponsor (Name of person authorizing this project):
Summary Milestone
Milestone Date
Completion of architectural and engineering designs

Submission and approval of all building applications – permits, land, legal
Engagement of Procurement and Construction organization
Execution and commissioning of the Building and amenities
Project handover and closure
Summary budget
Expenditure type Cost ($J)
Land Acquisition 55,000,000
Soil Investigation 2,000,000
Architectural and Engineering ServicesProfessional Services 4755,000,000,000,000
Civil and Infrastructure Works 47,000,000
Building Frame and ErectionBuilding Construction 144,000,000
Building Works (Electrical inclusive of Solar, AC, Elevator, Plumbing, All fixtures 297,000,000
etc.)
Total 592543,000,000
AUTHORIZATION SIGNATURE:
_______________________
____________
Project Sponsor Signature Title Date

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TSKNM PROJECT FERRY

Project Name: TSKNM PROJECT FERRY

Project Justification (Why is this project being done?)

Business Process Outsourcing (BPO), is the contracting of a business process, manufacturing or

Project Description (What is the project?)

Project Objectives and Success Criteria (Objectives should be measurable)

1. Design a building to meet stakeholders requirements:-

a. For 900 individuals

d. Energy Efficient Benchmarks-EUI

e. Within 9 months prior to construction

 Building permit approved and issued

 Site preparation and clearing complete

 Construction material procured and delivered to site

 Foundation excavated and poured.

 Building Frame delivered and erected.

 Electrical works completed; Interior and exterior wiring

 Elevator installation complete

 Heating, Ventilation and Air Conditioning (HVAC) complete

 Interior and exterior plumbing complete

 Interior and exterior finish complete

 Amenities completed – parking, perimeter fencing

 Certificate of Occupancy granted by the regulatory agencies

 Project Completion Acceptance Certificate Approved

Anticipated Risks (Potential threats and opportunities for the project)

Project Assumptions: (Factors considered true)

Constraints: (Any schedule, cost or scope limitations relevant to the project)

Project Team: (Key staffing requirements)

Sheena West Quality Assurance & Safety Manager

Donald Strong Human Resources and Community Relations Manager

Project Financial Manager

Professional services Architecture , Land surveying, Engineering, Quantity

NEPA, NWC, JPS, NWC, Stamp office

Project sponsor (Name of person authorizing this project):

Completion of architectural and engineering designs

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