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    Case Study-1 SHEENA

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    Rushikesh Dandagwhal
    Sheena had worked for 15 years at a Fortune 500 company but was laid off during a downsizing. After unsuccessfully searching for another job for 8 months, she started a lawn care business. Initially business was slow, but it grew as she took on more customers. Within a year she was able to earn a living and hire part-time workers to help expand.

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    Case Study-1 SHEENA

    Uploaded by

    Rushikesh Dandagwhal
    647 views2 pages
    Sheena had worked for 15 years at a Fortune 500 company but was laid off during a downsizing. After unsuccessfully searching for another job for 8 months, she started a lawn care business. Initially business was slow, but it grew as she took on more customers. Within a year she was able to earn a living and hire part-time workers to help expand.

    Original Description:

    CASE study on Manufacturing management

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    Sheena had worked for 15 years at a Fortune 500 company but was laid off during a downsizing. After unsuccessfully searching for another job for 8 months, she started a lawn care business. Initially business was slow, but it grew as she took on more customers. Within a year she was able to earn a living and hire part-time workers to help expand.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    647 views2 pages

    Case Study-1 SHEENA

    Uploaded by

    Rushikesh Dandagwhal
    Sheena had worked for 15 years at a Fortune 500 company but was laid off during a downsizing. After unsuccessfully searching for another job for 8 months, she started a lawn care business. Initially business was slow, but it grew as she took on more customers. Within a year she was able to earn a living and hire part-time workers to help expand.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    SHEENA

    Sheena had worked for the same Fortune 500 Company for most 15 years. Although the company had gone through some tough times,
    things were starting to turn around. Customer orders were up, and quality and productivity had improved dramatically from what they
    had been only a few years earlier due companywide quality improvement program. So, it comes as a real shock to Sheena and about
    400 of her co-workers when they were suddenly terminated following the new CEO’s decision to downsize the company.
    After recovering from the initial shock, Sheena tried to find employment elsewhere. Despite her efforts, after eight months of searching
    she was no closer to finding a job than the day she started. Her funds were being depleted and she was getting more discouraged. There
    was one bright spot, though: She was able to bring in a little money by mowing lawns for her neighbors. She got involved quite by
    chance when she heard one neighbor remark that now that his children were on their own, nobody was around to cut the grass. Almost
    jokingly, Sheena asked him how much he’d be willing to pay. Soon Sheena was mowing the lawns of five neighbors. Other neighbors
    wanted her to work on their lawns, but she didn’t feel that she could spare any more time from her job search.
    However, as the rejection letters began to pile up, Sheena knew she had to make an important decision in her life. On a rainy Tuesday
    morning, she decided to go into business for herself taking care of neighborhood lawns. She was relieved to give up the stress of job
    hunting, and she was excited about the prospects of being her own boss. But she was also fearful of being completely on her own.
    Nevertheless, Sheena was determined to make a go of it. At first, business was a little slow, but once people realized Sheena was
    available, many asked her to take care of their lawns. Some people were simply glad to turn - the work over to her; others switched from
    professional lawn care services. By the end of her first year in business, Sheena knew she could earn a living this way. She also performed
    other services such as fertilizing lawns, weeding gardens, and trimming shrubbery. Business became so good that Sheena hired two part-
    time workers to assist her and, even then, she believed she could expand further if she wanted to.

    Questions
    1. In what ways are Sheena’s customers most likely to judge the quality of her lawn care services?
    2. Sheena is the operations manager of her business. Among her responsibilities are forecasting, inventory management, scheduling,
    quality assurance, and maintenance.
    (a) What kinds of things would likely require forecasts?
    (b) What inventory items does Sheena probably have? Name one inventory decision she has to make periodically.
    (c) What scheduling must she do? What things might occur to disrupt schedules and cause Sheena to reschedule?
    (d) How important is quality assurance to Sheena’s business? Explain.
    (e) What kinds of maintenance must be performed?
    3. What are some of the trade-offs that Sheena probably considered relative to:
    (a) Working for a company instead of for herself?
    (b) Expanding the business?
    4. The town is considering an ordinance that would prohibit putting grass clippings at the curb for pickup because local landfills cannot
    handle the volume. What options might Sheena consider if the ordinance is passed? Name two advantages and two drawbacks of each
    option.

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