Brgy. VAW Desk Handbook - Guide PDF

Barangay
VAW
Desk
Handbook
Barangay
VAW Desk
Handbook
2012
copyright © 2012 Philippine Commission on Women
1145 J.P. Laurel St., San Miguel,
Manila, 1105, Philippines
Tel. no. (632) - 735-4955
www.pcw.gov.ph

ISBN 978-971-8701-12-6
Any part of this book may be used or reproduced

provided proper acknowledgment is made.
Printed
December 2012
with funding assistance from

The Office of Senator Pia S. Cayetano
Barangay VAW Desk Handbook
Message
VAW remains as a pervasive social issue which we,
as government officials should address at various
levels. The passage of the Magna Carta of Women
in 2009 further strengthened the government’s
mandate for a more systematic and accessible
service delivery for victim-survivors of VAW.

Consistent with the provisions of this law, the PCW, DILG, DSWD, DepEd
and DOH issued Joint Memorandum Circular 2010-1, which provided
the guidelines for the establishment of a VAW Desk in Every Barangay.
Anticipating the need to equip the newly created VAW Desks in
responding to cases brought to their attention, we initiated the
preparation of this Handbook, which will guide barangay officials in
the operation of VAW Desks. We hope our partners at the local level
will find this as a useful reference and empower them to become
dedicated public servants who are committed to contribute to a VAW-
free society.
Sa ating mga kasama sa barangay at pamahalaang lokal, umaasa

po kami na patuloy tayong makikipagtulungan sa mga kababaihan
upang ipaglaban ang kanilang mga karapatan, at
makikipag-ugnayan sa mga kalalakihang kasapi ng Men Opposed
to VAW Everywhere (MOVE) at iba pang mga organisasyon na may
ganitong layunin.
On behalf of the Department of the Interior and Local Government

(DILG), Department of Social Welfare and Development (DSWD),
Department of Education (DepEd), Department of Health (DOH) and
Philippine National Police (PNP) who all helped us in putting
together this material, the Philippine Commission on Women presents
this Barangay VAW Desk Handbook to our barangay officials.
Inaasahan kong makatutulong ito sa ating lahat.
REMEDIOS I. RIKKEN
Chairperson
Philippine Commission on Women
iii
Message
Kung sapat ang kaalaman, ang tungkulin ay
madaling magagampanan.
The Department of the Interior and Local

Government (DILG) salutes the Philippine
Commission on Women (PCW) and everyone who
made the publication and distribution of the Barangay VAW Desk
Handbook a reality.
Violence against women is an issue that we must face squarely and
something that we should prepare our local government units (LGUs)
to deal with, both in preventing the occurrence of such cases and in
protecting our women from the perpetrators of such acts.
This handbook undoubtedly helps in raising the knowledge and

capacity of the barangays and their designated officials and staff on
the nuances and processes of the law as well as the detailed steps on
the establishment and operationalization of their respective VAW Desk,
thereby enabling them to effectively and efficiently discharge their
duties and responsibilities as defenders and protectors of women’s
rights.
We are therefore highly optimistic that this fruit of collaboration among

the PCW, DILG, Department of Health (DOH), Department of Education
(DepEd) and Department of Social Welfare and Development (DSWD)
will be put to good use by our ever hard-working barangay officials
throughout the country.
Mabuhay ang ating mga Kababaihan! Patuloy na ipaglaban ang

kanilang karapatan!
AUSTERE A. PANADERO
Undersecretary
Department of the Interior and Local Government
iv
Acknowledgments
The production of the Barangay VAW Desk Handbook
would not have been possible without the support and
contribution of those who recognize the significance of
this tool in combatting violence against women.
Gratitude is expressed to the following for their collective

endeavors:
The members of the Inter-Agency Council on Violence

Against Women and Their Children (IAC-VAWC) in
supervising and directing the development of this
Handbook;
The Technical Working Group, which was instrumental in

the completion of this material, namely:
Director Virgilio Castro and Dr. Reinelda C. Raffiñan of the

Department of the Interior and Local Government (DILG);
Undersecretary Yolanda S. Quijano and
Ms. Cleofe Velasquez-Ocampo of the Department of
Education (DepEd); Dr. Honorata Catibog and Ms. Norma
Escobido of the National Center for Disease Prevention
and Control, Department of Health (DOH); Director
Patricia B. Luna and Ms. Alona Bermejo of the Department
of Social Welfare and Development (DSWD); PSSUPT.
Theresa Ann Cid and PCINSP Mary Grace R. Madayag of
the Philippine National Police-Women and Children
Protection Center, Camp Crame; and Ms. Theresa
Balayon and Ms. Mae Jardiniano of the Women’s Crisis
Center, who all shared their expertise in handling VAWC
cases;
v
Acknowledgments
To the barangay officials and VAW Desk Officers
from: Barangays Lagro, Sauyo, and Bagbag, in Quezon
City; Barangays Dalahican, Gulang-gulang, Cotta, Market
View and Barangay IV in Lucena City, Quezon Province;
and Barangays San Rafael III, San Rafael V, Sta. Cruz IV,
San Isidro and Kaypian in the City of San Jose del Monte,
Bulacan Province for imparting their valuable inputs and
suggestions in the enhancement of the handbook;
Likewise, sincere appreciation and acknowledgment to

the Sentro ng Alternatibong Lingap Panligal (SALIGAN) for
preparing the initial draft of the handbook, Ms. Elena
Masilungan for reviewing and editing the handbook, and
Ms. Angela C. Chaves for designing and packaging the
tool;
To the Philippine Commission on Women Executive Director

Emmeline L. Verzosa and the officers and staff of the
Policy Development and Advocacy Division, for providing
technical inputs and administrative support to partner
agencies and consultants in the course of developing this
Handbook;
Lastly, sincere thanks to the Office of Senator Pia S.

Cayetano and the United Nations Population Fund (UNFPA)
for extending their assistance in funding this project.

vi
Table of Contents
Messages iii

Acknowledgments v
Acronyms ix
Introduction 1
About the Handbook 3
Rationale 7

A. Setting-up the VAW Desk 9

B. Designating a VAW Desk Officer 17

C. Guiding Service Delivery 23

D. Financing VAW Desk Operations 39

E. Recording and Reporting 45
Clients Served
F. Spreading the Word 51

G. Monitoring and Evaluating 57
VAW Desk Services
Annexes 63
References 101
vii
Acronyms
BPO Barangay Protection Order
CEDAW Convention on the Elimination of All Forms of
Discrimination Against Women
CODI Committee on Decorum and Investigation
DepEd Department of Education
DILG Department of the Interior and Local Government
DBM Department of Budget Management
DOH Department of Health
DSWD Department of Social Welfare and Development
GAD Gender and Development
GST Gender Sensitivity Training
IEC Information, Education and Communication
JMC Joint Memorandum Circular
KASHEW Knowledge, Attitude, Skills, Habits and Ethics of Work
LGOO Local Government Operations Officer
LGU Local Government Unit
MCW Magna Carta of Women
MCW-IRR Magna Carta of Women - Implementing Rules
and Regulations
MOA Memorandum of Agreement
MOU Memorandum of Understanding
NBI National Bureau of Investigation
NBOO National Barangay Operations Office
NEDA National Economic and Development Authority
NGO Non-government Organization
PAO Public Attorney’s Office
P/C/MSWDO Provincial/City/Municipal Social Welfare and
Development Office
PCW Philippine Commission on Women
PNP Philippine National Police
PPO Permanent Protection Order
PO People’s Organization
RA Republic Act
TPO Temporary Protection Order
VAW Violence Against Women
VAWC Violence Against Women and Their Children
VAWDocS National Violence Against Women Documentation
System
WEDC Women in Especially Difficult Circumstances
WCPD Women and Children Protection Desk
ix
Introduction
INTRODUCTION
On 14 August 2009, Republic Act No. 9710, also
known as the Magna Carta of Women (MCW), was
signed into law to recognize, protect, and uphold
the rights of women and address issues of
discrimination against them. To achieve its purpose,
one of its provisions is the creation of a Violence
Against Women (VAW) Desk in every barangay
where women who experience physical,
psychological and sexual abuse can go to seek
assistance and flee from the violence inflicted on
them.
With the setting up of the Barangay VAW Desk,

concerned agencies, namely the Department of the
Interior and Local Government (DILG), the
Department of Social Welfare and Development
(DSWD), the Department of Health (DOH), the
Department of Education (DepEd), and the
Philippine Commission on Women (PCW), issued Joint
Memorandum Circular No. 2010-2 (JMC 2010-2):
Guidelines in the Establishment of a Violence against
Women (VAW) Desk in Every Barangay.
This Barangay VAW Desk Handbook explains in detail

the contents of JMC 2010-2. Hopefully, the
Handbook will raise the awareness of barangay
officials on the issue so they can proactively respond
to the problem of VAW in their communities and
become advocates for women’s rights and gender
equality.

1
About the Handbook

The Barangay Violence Against Women (VAW) Desk
Handbook is meant to assist barangay workers and
officials in responding to cases of violence committed
against women. It provides a detailed discussion on how
HANDBOOK
ABOUT THE
the Punong Barangay can set up and maintain a VAW
Desk and explains to the designated Barangay VAW
Desk Officer his/her responsibilities as the
person-in-charge of the Desk. It also includes
information to guide barangay officials and volunteers
on how to give efficient and effective services and aid
to victim-survivors.
The protocols and procedures in this Handbook are

based on existing anti-VAW laws such as RA 9262, or the
Anti-Violence Against Women and Their Children Act,
RA 9710 or the Magna Carta of Women as well as other
applicable international laws and policies. To ensure
compliance with the highest standards of practice
and procedure, the Handbook adopts the VAW Perfor-
mance and Assessment Tools for Services Addressing
Violence against Women in the Philippines.
The main parts of the Handbook are the following:
3
Setting-Up the VAW Desk presents a description of the

functions and physical standards of a VAW Desk. It also
provides a list of equipment, furniture and fixtures and
essential items that must be available in a VAW Desk for it to
be able to perform its functions.
Designating a VAW Desk Officer defines and describes

the role of VAW Desk Officers. It cites specific qualities and
sets of knowledge, attitudes and skills that they should possess
so they can render immediate and long-term responses and
remedies to VAW clients.
Guiding Service Delivery thoroughly discusses the

assigned services that must be provided by a VAW Desk. It
clearly explains the protocols and procedures in handling
VAW cases, the process of conducting interviews with clients,
and the proper coordination with other agencies through the
referral system.
Financing VAW Desk Operations explains where and

how to source funds to support the operation of the VAW
Desk. It also instructs the assigned personnel on what to do
after funds are accessed and used for its needs and
programs.
Recording and Reporting Clients Served gives

instructions on proper information gathering and
documentation with the use of forms. It also specifies how to
prepare reports and to whom they will be submitted.
Spreading the Word gives emphasis on the importance of

communication, information dissemination, advocacy, and
community participation in addressing VAW. It also suggests
and provides various examples on how to run an advocacy
campaign.
4
Monitoring and Evaluating the Services of the

VAW Desk discusses how to monitor individual cases as
well as evaluate the effectiveness of VAW Desk
operations.
Annexes contain sample forms, flowcharts, and copy of
HANDBOOK
ABOUT THE
the Joint Memorandum Circular to facilitate the proper
use of this Handbook by VAW Desk officers and other
implementers.
5
Rationale
In the 2012 Global Gender Gap Report of the World
Economic Forum,1 the Philippines ranked 8th out of
135 countries with the smallest gender gap. This means
that in this country, both men and women have more
or less equal access to basic needs and
opportunities such as education, health services, and
economic and political prospects.
RATIONALE
This fact is supported by laws on gender equality and
promotion of women’s rights, the most recent of which
is the Magna Carta of Women. Other laws include RA
9262, the Anti-Violence Against Women and their
Children Act; RA 7192, or the Women in Development
and Nation Building Act; RA 7877, or the Anti-Sexual
Harassment Act; RA 8353, or the Anti-Rape Law; and
RA 9208, or the Anti-Trafficking in Persons Act.
Notwithstanding these policies, there are still numerous

instances where victim-survivors are unable to get the
necessary services and interventions they need. They
end up suffering in silence and may possibly become
victims again. Lack of support, a poor justice system,
and economic dependence on their abusers usually
result in unreported and repetitive abuse.
In 2008, the National Demographic and Health

Survey revealed that one in every five women whose
age ranges from 15 to 49 has encountered physical
violence since age 15. And out of 9,316 women who
reported experiencing gender-based violence, only 17
percent sought help from agencies and other service
1 The Global Gender Gap Report, introduced by the World Economic Forum in 2006, provides a framework to
capture the magnitude and scope of gender-based disparities around the world. The index benchmarks national
gender gaps on economic-, political-, education- and health-based criteria and provides country rankings that
allow for effective comparison across regions and income groups over time.
7
providers. Those victim-survivors sought help from their own

family (45 percent), friend/neighbor (28.5 percent), in-laws
(14.5 percent), doctor/medical personnel (2.3 percent),
police (9.3 percent), social service organization (6.0
percent), and lawyer (1.5 percent).
Violence exists in a vicious cycle and can happen to anyone.

Those who are physically weak and helpless to protect them-
selves are especially vulnerable to it. Women can get out of
this vicious cycle if they are empowered and supported by
various institutions, especially those at the local level.
LGUs play a very important role in understanding, preventing

and addressing violence committed against women since
they are the ones working directly with the people in the
community. A gender-responsive local governance is
needed to make VAW mechanisms work for their women
constituents. Violence, and any form of abuse, will not end
unless there is a determined and collaborative effort among
stakeholders, particularly local officials and community
members. Since there is already a VAW Desk, everyone
should be vigilant and should have the initiative to report
incidents of VAW. Women themselves whose rights are being
violated must take courage to stop the abuse.
This detailed manual has been developed to carry out

already existing guidelines on how to effectively handle VAW
cases as stated in the Joint Memorandum Circular No. 2010-2.

8
a. Setting-up the VAW Desk
A VAW Desk is a physical facility that addresses VAW

cases in a manner that is gender-sensitive. Managed
by a person assigned by the Punong Barangay, it is
where the victim-survivor can immediately go to seek
help.
The VAW Desk must be furnished with items and
equipment necessary to make it fully functional.
THE VAW DESK

SETTING-UP
Because it is important that the right to privacy
and security of the victim-survivor is respected, the
following must be maintained:
1. An assurance of confidentiality throughout the

engagement with the client; and
2. The intake interview, using the prescribed intake form
of the barangay, should be done in a place where
the client feels comfortable and safe so she could
relate her story without fear.
What are the Functions of the VAW Desk?
1. Respond to gender-based violence cases brought to

the barangay;
2. Record the number of gender-based violence
handled by the barangay and submit a quarterly
report on all cases of VAW to the DILG City/Municipal
Field Office and the City/Municipal Social Welfare
Development Office (C/MSWDO);
3. Keep VAW case records confidential and secured, and
ensure that only authorized personnel can access it;
9
What are the Functions of the VAW Desk?
4. Assist victims of VAW in securing Barangay Protection

Order (BPO) and access necessary services;
5. Develop the barangay’s gender-responsive plan in
addressing gender-based violence, including support
services, capacity building and referral system;
6. Coordinate with and refer cases to government
agencies, nongovernment organizations (NGOs),
institutions, and other service providers as necessary;
7. Address other forms of abuse committed against
women, especially senior citizens, women with disabilities,
and other marginalized groups;
8. Lead advocacies on the elimination of VAW in the
community; and
9. Perform other related functions as may be assigned.
- JMC 2010 - 2
Where can the VAW Desk

be set up?
The VAW Desk should be located
within the barangay hall or near it.
If there is no barangay hall, the
VAW Desk may be put up near or
where the Punong Barangay holds
office.
Its location must be situated in a place where the

confidentiality, privacy and safety of the client will not be
compromised. It must have a separate room where the
intake interview can be conducted.
10
What if there is no room available for the VAW Desk?
Find an enclosed area within the compound or the

building where the barangay hall is located. If there is
none, it is possible to use an enclosed area within the
premises of another government institution. Another
option is to have it in a private place approved by the
Punong Barangay. Have the initiative and be creative in
making sure that the privacy of the VAW victim-survivor
is upheld.
THE VAW DESK

SETTING-UP
What are the things needed for a VAW Desk?
The following resources must be available in the

Barangay VAW Desk:
FACILITY

• A room that has the
following:
- An alternative
entrance and exit that
is separate from the
main entrance of
the barangay hall;
- Where people inside
could not be seen
from the outside;
- Can be locked from
the inside; and
- Must bewell-ventilated,
clean and orderly.
11
FURNITURE

• Table;
• Chairs;
• Filing cabinet or
storage area and
• Sofa bed, folding bed
or mat.
REMINDER
A VAW Desk should have a separate
cabinet or designated storage place where files could
be safely kept and maintained. Access to its contents
must be controlled by the person-in- charge.
EQUIPMENT
• Computer for logging

in and monitoring VAW
cases;
• Camera to be used in
documenting cases of
violence, especially in
capturing physical proofs;
REMINDER
• Electric fan or air
conditioning unit, if
• For security purposes,
possible;
cameras in mobile
• Television and
phones are not to be
• Tape or voice recorder
used to avoid passing
Like the camera, a tape or
on or spreading
voice recorder is helpful in
documented video to
documenting cases.
unauthorized
individuals.
• Television should not
be kept inside the
counseling room.
12
MONITORING TOOLS
• Important forms such

as VAW DocS Intake Form
(see Annex A),Referral Form
(see Annex B), Feedback
Form (see Annex C), and BPO
Application Form (see Annex
D); and
• Logbooks. The person-in-charge of the VAW Desk
must assist the person who approached the Desk in
writing correct and important information in the
logbook.
THE VAW DESK

SETTING-UP
REFERENCES

• Directory of Service Providers
(see Annex E).
• VAW Desk Handbook;
• VAW-related reference
books, brochures,
REMINDER
The VAW Desk should keep a directory of all
agencies and institutions from the barangay up to the
national agencies that provide VAW-related
services. It must contain all necessary information such as
name, address and contact details of the agency or
institution. This is vital in referring VAW
victim-survivors to the proper agencies or institutions in
cases where they need services such as legal
assistance; psychosocial services (e.g. counselling,
psychiatric examination and therapy); medical
services; medico-legal services; and livelihood
development and employment assistance.
13
SUPPLIES
• Basic materials needed for

evidence collection and
preservation such as paper
and plastic bags, tissues,
clean vials, marking pens,
and scotch tapes;
• Clean water supply, including
potable water from the tap or
in covered water storage bins
and containers available 24
hours a day, seven days a
week;
• First Aid kit. In some
instances, a VAW
victim-survivor needs
immediate medical attention. Thus, it is important that
the VAW Desk can provide first- aid assistance to her.
(See Annex F for the content of a First Aid Kit); and
• Food (meals/snacks and drinks) for the immediate
need of the victim-survivor.
PERSONAL AMENITIES

• Clothing,
• Toiletries such as tissue
paper, sanitary napkins,
rubbing alcohol, cotton,
toothbrushes, toothpaste,
towels and soaps; and
• Beddings like pillows and
blankets.
REMINDER
It is important that the VAW Desk has extra
clothes and underwear for the victim-survivor to wear, in
case her clothing is either torn or stained with blood.
14
TRANSPORTATION AND UTILITIES
• Vehicle. VAW cases should always

be treated with urgency. There
should be an easily accessible
mode of transportation whenever
the situation calls for the
victim- survivor to be relocated
due to security reasons or to get
immediate medical attention.
The means of transport could either be the barangay
patrol car, or a public or private vehicle that could be
relied on during cases of emergency;
THE VAW DESK

SETTING-UP
• Power lines. As much as possible, the VAW Desk should
be well-lit and well-ventilated. It is therefore necessary
to have a power source provided by electricity, a
generator, or a vehicle battery, 24 hours a day, seven
days a week.
ADVOCACY AND
PROMOTIONAL MATERIALS
• Communication and advocacy

plan;
• Anti-VAW posters, banners,
leaflets, brochures and other IEC
materials;
• Flowchart on anti-VAW services;
• Flowchart on how to apply for a
BPO (see Annex G); and
• A simple chart showing a summary of VAW cases in the
barangay as well as the number of cases that the
Barangay VAW Desk had attended to.
15
b. Designating a
VAW Desk Officer
The VAW Desk Officer plays a significant role in giving
services to victim-survivors. Therefore, they must
possess and practice certain traits that will make
them effective and effecient in carrying out their
duties.
Qualities of a VAW Desk Officer:
 Sensitive to the situation and needs of the
victim-survivors
 Committed

VAW DESK OFFICER
DESIGNATING A
 Passionate in helping the victim-survivors
 Responsive without being judgmental
 Willing to learn and be trained
 Honest and efficient in using the budget
 Resourceful in providing the needs of
victim-survivors
Designation of a
VAW Desk Officer:
Who can be designated as a
The Punong Barangay shall
VAW Desk Officer? designate a VAW Desk
person who is trained in gender-
According to the JMC, a sensitive handling of cases;
woman barangay kagawad or preferably a woman barangay
kagawad or a woman barangay
a woman barangay tanod can tanod. In cases where there are
be designated as a VAW Desk no trained personnel, ensure
officer. that the person assigned shall
undergo basic gender sensitivity
training and orientation on
anti-VAW laws.
--JMC 2010-2
17
Does the VAW Desk Officer

have to be a woman?
Preferably, the VAW Desk Officer should be female simply
because in most VAW cases, the perpetrators are male.
VAW victim-survivors may be more comfortable relating
their experiences to a fellow woman.
What if there is no woman barangay kagawad or

woman barangay tanod? Can any woman resident
of the barangay be appointed as a VAW Desk
Officer?
Yes. It is possible to assign community volunteers,

provided that they possess the qualities of a VAW desk
officer. They shall also undergo basic gender sensitivity
training and orientation on anti-VAW laws.
A male VAW Desk Officer may also be assigned provided
that he possesses the qualities of a VAW Desk Officer.
How many VAW Desk Officer/s can the

Punong Barangay appoint?
The Punong Barangay can appoint at least one VAW Desk

Officer. However, the Punong Barangay may designate as
many as needed depending on the size of the barangay,
the number of VAW Desks, and the number of VAW
victim-survivors.
18
Must the VAW Desk Officer know about VAW

laws before his/her appointment?
Not necessarily. However, it is crucial for VAW Desk

Officers to learn the basic principles and context in
addressing VAW. They should undergo training and
attend seminars and workshops to be more sensitive in
handling cases, change traditional mindsets, and
better understand the issues related to VAW. The
following are the laws that VAW Desk Officers must be
acquainted with:
 Anti-Violence Against Women and Children Act

(RA9262)
VAW DESK OFFICER

DESIGNATING A
 Magna Carta of Women (RA 9710)
 Anti-Trafficking in Persons Act (RA9208)
 Anti-Rape Law (8353) and the Rape Shelter Act
(RA8505)
 Anti-Child Abuse Act (RA7610)
 Anti-Child Pornography Act (RA9775)
 Anti-Sexual Harassment Law (RA7877)
 Gender-related provisions of the Revised
Penal Code (e.g. physical injuries, acts of
lasciviousness)
 Relevant provisions of the Family Code
By being knowledgeable and able to easily identify

these laws, VAW Desk Officers can readily recognize
the remedies expected from them.
19
What are the competencies and attributes

of VAW Desk officers?
Minimum contents of
the GST are the
They should be properly following:
and thoroughly educated
on gender-based violence. 1. Sex and Gender;
2. Social
Through their insights, they Construction of
can help create change in VAW;
their communities,including 3. Manifestations
of Gender Bias;
a change in attitudes, 4. Discussion on
beliefs, and practices that VAW;
would reject all forms of 5.Legal Frameworks
(e.g. CEDAW and
violence. MCW) ; and
6.Vision of a
To be effective and Gender-Fair
Society.
efficient, VAW Desk Officers
must undergo Gender
Sensitivity Training (GST).
Agencies and training NO
institutions generally give TO
GST for a fee. The VAW
barangay can organize its
own GST and invite
speakers and lecturers. VAW
Desk Officers must be
capable of responding to
and assisting victim-survivors
or witnesses in a gender-
sensitive manner especially if
these witnesses are children.
In addition, the following Knowledge, Attitudes, Skills,
Habits and Ethics of Work (KASHEW), which was developed
by the Women’s Crisis Center, could greatly help them
meet the challenging tasks of giving services.
20
KNOWLEDGE ATTITUDE
a) Nature and a) Unconditional

dynamics of gender acceptance
(patriarchy, analysis b) Agent of
included) change
b) Nature and c) Autonomy
dynamics of power d) Authenticity
(Power and Control; e) Empathy
Wheel of Power and f) Flexibility
Control, Effects) g) Out-of-the-box
c) Nature and thinking
dynamics of VAW h) Nonjudgmental

VAW DESK OFFICER
and family violence i) Personal
DESIGNATING A
d) Crisis intervention awareness
e) Sexuality j) Team work
f) Justice and healing k) Truthfulness
g) Victim mindset
21
SKILLS HABITS AND

ETHICS OF WORK
a) Assessment a) Belief in the

b) Interviewing and client
recording b) Genuine
c) Case concern for the
management client
d) Communication c) Self-awareness
e) Documentation and self-care
f) Active listening d) Flexible
g) Moderate group e) Advocate for
dynamics change
h) Referral f) Observes
i) Report writing confidentiality
g) Collectivity
h) Ensures
competence
i) Firm commitment
to end VAW and
family violence
j) Works with passion
and willing to take
risks
22
c. Guiding Service Delivery

The barangay must not only respond and give
remedy to VAW concerns. It must prevent it as
well.
Given the many functions of the
Barangay VAW Desk, the VAW
Desk Officer must report for duty
from 7:00 a.m. to 7:00 p.m. to
respond to complaints and assist
clients. He/she must be
accessible through landline and
mobile phones and should be
on call in case an incident
occurs after working hours.
Protocols and Procedures
GUIDING SERVICE
What is done when a victim-survivor seeks
DELIVERY
help from the VAW Desk?
STEP 1
Make sure that the victim-survivor is:

• comfortable;
• in a safe and private room or area; and
• given water and other immediate needs
such as food, first aid, and clothing.
23
STEP 2
Assess the situation by

getting basic information
that can determine
present and possible risks.
STEP 3
If it is an emergency situation, do the following:

• if further medical attention is needed,
immediately take the victim-survivor to the
nearest clinic or hospital;
• if further legal attention or protective services
are required, especially with regard to her
security and safety, refer or take her to the
appropriate offices which can better attend to
her protection; and
• fill out the INTAKE/REFERRAL FORM (see Annex B).
REMINDER
The recording of all
information in
appropriate logbook
must be done as soon
as possible.
24
STEP 4
Once the victim-survivor is stable, assist the Punong

Barangay or Kagawad in doing the interview.
The interviewee is gender-sensitive, sincere and uses
language or dialect that is understood by the
victim-survivor.
Process of Interview
Ask the victim-survivor why she went to

the VAW Desk. This will help the Officer
determine which logbook to record her
statements.
Ask the victim-survivor to write the

following information in the logbook:
GUIDING SERVICE
• personal information;
• purpose of her visit; and
DELIVERY
• action to be taken upon the request
A properly conducted interview with the VAW

victim-survivor helps the VAW Desk Officer gets
relevant information about the abuse and gives
him/her an idea on the type of assistance she
needs. Keep in mind to let the survivor tell her
story. As she is doing this, avoid interrupting.
Ask questions only when she seems hesitant or
does not know how to start her story. The
interviewer should avoid giving personal
opinions.
25
DO’s
• Take the DON’T’s
case seriously • Contradict her
version of the
• Refrain from story or make
making fun of her
judgemental situation
statements
• Be
• Present and judgemental
discuss
advantages • Press her to
and make a
disadvantages decision
of all options
available to
the client
REMINDERS
 Make sure that the
incident is recorded
in one separate page
to avoid exposing
information to other
complainants or
clients.
 Each page must
be numbered and
must match the
case number of the
client’s case folder.
26
What if the victim-survivor has

difficulty writing her statements?
She may be interviewed by the VAW Desk Officer
who then writes or types her report. The
victim-survivor should then read the report and
affix her SIGNATURE or THUMBMARK on the report.
This will prove that she sought assistance from the
VAW Desk.
REMINDER
You must first ask
permission before
recording and
taking information
from the client.
A BPO is a protection order
GUIDING SERVICE
issued by the Punong
STEP 5 Barangay to prevent
DELIVERY
further acts of violence
against a woman or her
If the case is a violation of RA 9262, child and granting other
necessary relief. The relief
inform the victim-survivor of her granted under a
rights, the solutions and remedies protection order serves
the purpose of safeguard-
available to her, and the processes ing the victim from further
involved in her quest for justice. harm, minimizing any
disruption in the victim’s
Brief her about the Barangay daily life, and facilitating
Protection Order (BPO) and how to the opportunity and ability
of the victim to
secure it, including the implications independently regain
to her and the children should she control over her life. The
issuance of a BPO or the
decide to apply for it. If she decides pendency of an applica-
to obtain a BPO, assist her in filing tion BPO shall not preclude
a petitioner from applying
for an application (see Annex G for for, or the court from grant-
the flowchart on the issuance and ing, a TPO or PPO. The TPO
and PPO are orders issued
enforcement of a BPO). by the Court.
- RA 9262
27
What are her other options?
Explain to the victim-survivor that she can also file a

Temporary Protection Order (TPO) or a Permanent
Protection Order (PPO). Also explain what PPO and TPO
mean and the implications to her and her children if she
avails of either one.
What if she chooses to file

for a TPO/PPO?
If the victim-survivor wants to
directly apply for a TPO/PPO
instead of a BPO, refer her to the
nearest Public Attorney’s
Office (PAO) or the Alternative
Law Groups, Inc. (ALG). These
agencies will assist her in filing the
PO in court.
REMINDER
Make sure to use the
necessary Referral
Form for proper
endorsement and
documentation
(see Annex B).
STEP 6
From the logbook, transfer the necessary data to the

Intake Form (see Annex A).
28
What if the victim-survivor opts

to stay in a safe shelter?
If the victim-survivor asks for a safe shelter, refer her

to a shelter, a women’s center or to the
City/Municipal Social Welfare and Development
Office (C/MSWDO). The VAW Desk Officer may also
seek the assistance of other barangay officials,
barangay tanod or the police in getting her
belongings from the conjugal house.
REMINDER
necessary Referral Form
for proper endorsement
and documentation.
GUIDING SERVICE
STEP 7
DELIVERY
Report the incident to the Philippine National Police
(PNP) and the C/MSWDO within four hours that it
happened.
Even though the rule
states that the incident
must be reported within
four hours after it
happened, reporting may
still be done later.
However, it must be strictly
observed at all times that
VAW cases are to be
treated as urgent.
VAW clients must be given
attention and assistance
the soonest time possible.
29
REMINDER
In the last three tasks
(#5, #6 and #7), get an
informed consent from
the victim-survivor
before a referral is
made to any agency or
institution. Proper
consent must also be
obtained from the
client when taking
action with regard to
the welfare of her
children, unless it is in
their best interest not
to do so.
What is done when the violent incident is

reported by a community member?
1. If a third-party reports
the incident, the VAW
Desk Officer should first
do the following:
• check the complete-
ness and correctness
of the information. For
safety reasons, he/she
may ask assistance
from the PNP;
• assess the situation; and
• oversee the rescue of the victim-survivor and her
children, when applicable, to ensure their safety.
30
2. If the incident is an
emergency, take the
appropriate course of action
and follow the correct
process for referrals.
REMINDER
necessary Referral Form
for proper endorsement
and documentation.
3. Make certain that the victim-survivor is in a stable
GUIDING SERVICE
condition before assisting the Punong Barangay or
DELIVERY
Kagawad in the interview.
4. Observe the steps of the interview process as well

as the following procedures:
• inform her of her rights
and the available
remedies, especially with
regard to the BPO;
• assist her in applying for
BPO/TPO/PPO;
• get her to a safe shelter;
• record the incident using
VAW DocS form; and
• report the incident within four hours after it
happened to the PNP and to the C/MSWDO, and
even after the four-hour period has elapsed.
31
Aside from these direct services provided by the VAW

Desk, the VAW Desk Officer and barangay officials must
develop a plan with organizations that grant livelihood
opportunities. This will help women in the community
create their own sources of income and free them from
being economically dependent on their husbands and
partners, especially those who are perpetrators of VAW.
Women who are less dependent economically from their
abusive partners would be more likely to leave violent
relationships.
Can we just mediate and reconcile the differences

between the woman and her husband or partner
instead of going through all these procedures?
RA 9262 explicitly prohibits mediation of VAWC cases. This

is based on the premise that VAW happens because of the
unequal power relation between men and women.
Mediation between unequal parties may result in men
imposing their will and control over women. A barangay
official who would initiate mediation or reconciliation will
be administratively liable for taking this action.
32
What do we do if the case involves rape,

trafficking, or sexual harassment?
There are cases of gender-based violence that do

not fall within the authority of the barangay. Among
these are rape, human trafficking, and sexual
harassment. If cases like these are encountered, the
following procedures must be observed:
For cases of Rape and Trafficking

 Conduct an intake interview; and
 Assist the victim-survivor in writing and
filing a complaint at the PNP Women
and Children Protection Desk or the
NBI.
For cases of Sexual Harassment
GUIDING SERVICE
DELIVERY
 Conduct an intake
interview;
 Refer the victim-survivor
to her company’s
Committee on Decorum
and Investigation
(CODI) so she can file
an administrative case
against the offender; and
 Refer the case to the PNP
Women’s Desk or directly
to the Prosecutor’s Office
if she already has the
necessary documents to
support her case.
33
What if the victim-survivor needs assistance beyond

the scope of the VAW Desk’s services?
At times, a VAW victim-survivor does not know what to
do. As part of the service provided by the VAW Desk, it is
important to ask what kind of help she wants. If the VAW
Desk is neither capable nor authorize to deliver what the
victim-survivor asks for, it is a must that the VAW Desk
Officer REFER the victim-survivor to the appropriate
institutions and agencies.
What is a referral system?

A Referral System is a cooperative scheme of duty-bearers
and stakeholders working to protect and promote the
human rights of VAW survivors to ensure that necessary
services are extended by a referral network composed of
agencies, organizations and institutions. If a referral system
is not in place, the barangay is urged to set one up, with
the following steps in mind:
 Conduct an initial review of potential partners

and service providers;
 List down possible partners;
 Visit their offices to discuss ways of working
together;
 Invite them to a meeting or forum to
discuss how the referral system will be
operationalized;
 Ask any government agency that provides
anti-VAW services, particularly the MSWDO,
to organize a meeting with other agencies
providing services to VAW clients to talk
about putting up a network of VAW referrals;
34
 Establish a formal partnership through a

memorandum of agreement (MOA) or
memorandum of understanding (MOU)
which aids in building cooperative
ties between agencies, includes
detailed responsibilities of the LGU and
participating agencies, and specifies
particular services or programs; and
 Maintain a directory of all agencies
and organizations which VAW victims-
survivors can be referred to for needed
services (See Annex E).
Who are the relevant stakeholders

in a referral system?
The relevant stakeholders in a • Government
GUIDING SERVICE
referral system and network that offices
DELIVERY
can provide services beyond (C/MWSDO,
the capacities of the Barangay PNP, and
VAW Desk are the following: PAO);
• Civil societies
(NGOs, POs);
• Religious
institutions;
• Educational
institutions;
• Civic
organizations;
and
• The private
sector for socio-
economic
support.
35
Below are the information that states the services and the
agencies which deliver them. This does not limit the
number and names of agencies. Each community may
still have other institutions which have available services
and resources aside from those included here.
Protection Services
• Barangay Officials
• PNP Women and Children
Protection Desk
• PNP Scene of the Crime
Operatives (SOCO)
• NBI
Temporary Shelter
Services
• DSWD
• NGOs
• Religious organizations
• LGUs
Legal Assistance
• PAO
• Prosecutor’s Office
• Local Chapter of the
Integrated Bar of the
Philippines
• Legal NGOs /Alternative Law
Groups, Inc.
• Commission on Human Rights
(CHR)
36
Psycho-social Services
• P/C/ MSWDO
• Counsellors
• Therapists
• Social Workers
• DSWD
Medico-legal Services
• Government-run hospitals
• NBI
• Camp Crame Crime
Laboratory
GUIDING SERVICE
DELIVERY
Medical Services
• Barangay health stations • Provincial hospitals

• Rural health units/ • Private clinics or
Main health centers hospitals
• District hospitals • Lying-in facilities for
abused pregnant
women
37
Other institutions which are sympathetic in responding

to VAW
• Academic institutions • Faith-based

• Crisis Centers/NGO organizations
• Private corporations and
Livelihood development and employment assistance
• TESDA
• NGOs providing livelihood assistance/ training
• LGUs
38
d. Financing VAW Desk

Operations
The cost of the
Where can the budget to establishment and
operations of the VAW
operate the VAW Desk be Desk shall be charged
under the LGUs’ GAD
sourced? budget, which shall be
at least five percent
The cost of the establishment (5%) of their budgetary
allocation. As such, it
and operation of VAW Desk shall be included in the
shall be charged under the annual GAD Plans and
LGU’s Gender and Programs of the LGUs,
in accordance with
Development (GAD) Budget Section 37.A of the
(JMC 2010-2 ). MCW IRR (Planning,
Budgeting,
What is a GAD Budget? Monitoring and
Evaluation for GAD). All
provincial governors
and city and municipal
The GAD Budget is the cost of mayors shall ensure the
implementing the GAD Plan establishment of a VAW
Desk in every barangay
DESK OPERATIONS
and it corresponds to at least
FINANCING VAW
within their jurisdiction,
five-percent of an LGU’s total and provide technical
appropriation. and financial
assistance for its
operations pursuant to
What is a Gender and section 12.D paragraph
2 of the MCW IRR.
Development (GAD) Plan? - JMC 2010-2
A GAD Plan is a set of programs and specific

activities and their corresponding schedules of
implementation, required resources, and costs which
are systematically designed to address gender issues
in the locality. All government institutions, including
LGUs, are required to make a GAD Plan and to
implement it using the GAD Budget.
39
Can we use the entire five-percent GAD Budget

for the operation of the Barangay VAW Desk?
Yes. In case funding for the VAW Desk is the only item
identified in the GAD Plan, the entire five percent can be
used only for VAW Desk operations. However, the
utilization of the five-percent GAD budget must follow
government accounting and auditing rules and
regulations. In this aspect, the VAW Desk Officer may
coordinate with and seek assistance from the barangay
treasurer.
Can the barangay allocate more than

five percent to the GAD Budget?
Yes. The law sets five percent as the minimum but it does
not allocate a maximum amount. This means LGUs can
earmark more than five percent to their GAD Budget,
following the guidelines used by PCW and DILG and in
accordance to government accounting and auditing rules
and regulations.
How is the GAD Budget accessed?
After the barangay GAD Plan is approved and the budget

allocated, the VAW Desk Officer can access funds for the
Desk’s planned projects and activities.
40
What are the steps taken before and

after accessing the GAD Budget?
STEP 1:
Make an ACTIVITY DESIGN. Barangay may use
the form below in preparing the Activity Design.
FORMAT OF ACTIVITY DESIGN

Title of Activity: ____________________
Rationale: (What are the laws reflecting the need or importance

of the activity?)
________________________________
Objectives: (What is the purpose of the activity? What do you

expect to achieve?)
_______________________________
Methodology/Process: (How are you going to prepare and

conduct the activity?)
________________________________
DESK OPERATIONS
FINANCING VAW
Participants/People Involved: (Who and how many will attend?
What are their roles?)
_________________________________
Day/Venue: (What time and where will it be held?)

_________________________________
Funding Requirements: (How much will it cost?)

_________________________________
Prepared by: ______________

VAW Desk Officer
Approved by: _____________

Punong Barangay
41
STEP 2:
Submit the ACTIVITY DESIGN to the PUNONG

BARANGAY for his/her approval. Once
approved, the funds are to be released by
the BARANGAY TREASURER and then
received by the VAW Desk Officer.
STEP 3:
Implement the activity. Ensure participation

of all relevant stakeholders in the
community.
STEP 4:
Collect and record all receipts and

submit them to the Barangay
Treasurer for proper liquidation of
expenses.
REMINDER
You can also refer to
the PCW-DILG-DBM-
NEDA on the
Localization of the
Magna Carta of Women
in preparing and
implementing the
Barangay
GAD Plan and Budget.
42
STEP 5:
Prepare an ACTIVITY REPORT to be

submitted to the Punong Barangay.
Make a separate file of all Activity Reports
for reference in preparing Accomplishement
Reports of the VAW Desk.
FORMAT OF ACTIVITY REPORT
Title of Activity: ____________________
Highlights of the Activity: (What are the important parts of

the activity?)
________________________________
What is the effect of the activity/program to its audience/par-

ticipants/clients?
________________________________
Were their concerns during the activity? Issues raised?
DESK OPERATIONS

FINANCING VAW
_________________________________
Recommendations: (Notes/suggestions to improve a next or

similar activity.)
_________________________________
Prepared by: ______________

VAW Desk Officer
Noted by: _____________

Punong Barangay
43
e. Recording and Reporting

Clients Served
Proper recordkeeping and regular reporting by the
VAW Desk Officer are important to keep track of VAW
incidents and to generate data. The relevant data will
help in determining and developing needed remedies,
effective advocacy programs, and better laws and
policies addressing VAW.
Recording
In recording VAW cases, the

client and the VAW Desk
Officer have to use logbooks.
The VAW desk officer has to
All records
pertaining to cases then fill out the VAW DocS
of violence against intake form to ensure that
women and their the cases are reflected in the
children, including
those in the system.
barangay, shall be
held confidential. The VAW Desk must keep two
REPORTING CLIENTS
- Confidentiality
RECORDING AND
clause, Section 44, logbooks. One is to record

SERVED
RA 9262 cases in violation of RA 9262

while the other logbook is for
recording other VAW related
and cases involving children.
45
Forms and Annexes

The VAW Docs Intake Form
(see Annex A) is completed
to get basic information
about the victim-survivor and
the abuser. It also details the
incident and the needs and
services given to her. All
individual cases should be
documented and important
information from the logbook
must be reflected in this form.
The Referral Form (see Annex B) is used when a

victim-survivor is referred to other service
providers for specific assistance. This form shall be
filled in by the VAW Desk Officer and endorsed to
the concerned agency.
Lastly, the Feedback Form (see Annex C) is used

to monitor the kind and quality of services
extended to the victim-survivor. It is given by the
referred agency and enumerates the client’s
feedback on the handling of her case or
referral. This form should be returned to the
referring agency.
46
TASKS OF THE VAW DESK OFFICER

IN RECORDING CASES
Fill out the forms


Provide the necessary requirement in each

item
Make sure all required fields are filled out

If information is not written in the logbook it is

a must that she be asked about it.
REMINDER
Make sure that the right to
confidentiality is
maintained and to ask
permission from the VAW
client before getting
information from her.
REPORTING CLIENTS
RECORDING AND
SERVED
Reporting
Submitting reports is also one of the relevant tasks of

the Barangay VAW Desk. It is not enough to
thoroughly interview the victim-survivor, supply the
necessary information, and document the cases.
Stakeholders and policy makers that address VAW must
also be provided with data gathered by VAW Desk
Officers.
47
Reporting is done
to brief clients and
How are cases reported? stakeholders on
To whom is the information submitted? needed and
relevant
information. The
quality of
Process of Reporting reporting depends
on the data
gathered by the
VAW Desk Officer
and how records
are kept. The
completeness and
correctness of
reports are crucial
for the VAW Desk
Officer to make the
right decisions and
informed
assessment of
cases.
REMINDER
Submit a written
report,
whether or not
a VAW case is
documented, to
the C/MSWDO
and City/
Municipal Local
Government
Office.
on a quarterly
basis.
48
Reports should include specific information such

as numbers related to VAW cases and barangay
demographic information.
 Total number of victim-  Total barangay

survivors assisted by population;
the VAW Desk (can  Number of males
be taken from the and females in the
compilation of the barangay; and
VAW DocS Intake  Minor-to-Adult and
Form); Male-to-Female
 Total number of cases ratio
documented in the
logbooks for cases
violating RA9262, other
VAW cases, and cases
of gender-related REMINDER
violence against Reports are vital
children; records. A barangay official
 Number of BPOs issued; may be held responsible if
and files are found missing.
 Other services
provided
The key factor to consider when it comes to safe

REPORTING CLIENTS
RECORDING AND
recordkeeping of documents is to make sure that

the confidentiality of VAW cases and the privacy of
SERVED
victim-survivors are upheld, especially when there is

media coverage of such cases. It is important that
the VAW Desk has its own storage space, such as a
secured filing cabinet, to safeguard all sensitive
information. There should also be a system to
protect, preserve, and access these files.
49
f. Spreading the Word
Since the VAW Desk Officer

directly handles VAW cases
and deals with victim-
survivors, he/she must also
prepare an advocacy and
information campaign to
inform the community about
VAW. This encourages community members to take
action to address VAW. With an advocacy and
information plan in place, it is also important that the
VAW Desk Officer possesses good communication skills
and knows how to coordinate advocacy activities in
the community.
Should other offices know that

a VAW Desk exists? Functions of the
Barangay VAW Desk
Yes, especially those offices
(for Spreading the Word)
mandated to respond to VAW.
The VAW Desk 1. Develop the
Officer should closely barangay’s
gender-responsive
coordinate with these offices plan in addressing
and agencies. gender-based
Developing good interpersonal violence, including
support services,
SPREADING THE
and communication skills is capacity building and

helpful in this regard.
WORD
referral system and

2. Lead advocacies on
the elimination of VAW
in the community.
- JMC 2010-2
51
Does the community know that

there is a VAW Desk?
Most likely, the community does not know about the VAW
Desk. It is the duty of the VAW Desk Officer to spread the
information around, including the services available to
possible clients. By initiating various information
campaigns, the VAW Desk can educate the public on the
rights of women and encourage them to report any VAW
incident, be it a personal ordeal or one that is
experienced by relatives or neighbors.
How can advocacy and information

activities be implemented?
There are many ways to do advocacy and information

activities. Among them are the production and distribution
of information, education, and communication (IEC)
materials and an orientation for other stakeholders within
the LGUs. The VAW Desk Officer can be a resource person
or a speaker during community meetings and
assemblies such as Parent-Teachers’ Association’s (PTA)
meetings or homeowners’ associations’ assemblies to
introduce the Desk.
The VAW Desk Officer can identify activities to be

conducted throughout the year to facilitate advocacy
work. An advocacy activity scheduled every month can
be a good start. Important dates such as the International
2
Women’s Day on March 8 and the 18-day campaign
against VAW 3 are also good opportunities to mount
advocacy activities. Other offices can be invited to
co-sponsor these activities.
2 The International Women’s Month is celebrated globally every March in honor of all women and their contributions to soci-
ety. March 8 was proclaimed by former President Corazon Aquino as National Women’s Day through RA 6949. The day high-
lights women-related events and activities such as awareness campaigns and discussions on various gender-related issues.
3 The 18 -day VAW campaign calls for the elimination of all forms of violence against women. Elsewhere in the world, it is
celebrated for 16 days, from November 25 to December 10. In the Philippines, the campaign is extended to 18 days to include
December 12, which is the Anti-Trafficking in Persons Day. This was made possible by Presidential Proclamation 1172 issued
in 2006.
52
Are there published materials

that can help in our advocacy?
Yes. National and local

government agencies and
NGOs have developed
several materials addressing
VAW.
SPREADING THE
WORD
Books containing laws, policies and mandates on VAW
53
A reference guide on A handy It is for the use of

how to create and reference about barangay officials
manage a referral the nature, impact, dealing with VAW
system to properly reasons of cases. It provides
integrate and happening and answers to a list of
coordinate many responses commonly asked
community responses and course of questions
to VAW. actions regarding the law
regarding VAW. It is and how to
for agencies implement it.
directly involved in
addressing the
problem.
Presents the 2001

statistics on the prevalence
A compilation of assessment tools of violence against women
evaluating the many services and children based on data
provided by various agencies and gathered from administrative
institutions addressing VAW. in-take forms used by various
government and
non-government agencies in
handling cases of VAWC.
54
There are numerous local and international publications that give

further insights and discuss various concerns on VAW. Among them
are Ang Batas Laban sa Panggagahasa (The Law Against Rape);
Anti-trafficking: Laws, Rules and Local Instruments; Guidelines for
Gender-based Violence Interventions in Humanitarian Setting; Vio-
lence Against Women; and Kalagayan at Karapatan ng
Kababaihan (The Conditions and Rights of Women CEDAW Primer).
SPREADING THE
WORD
55
Aside from using reference materials, how

can women be informed of their rights?
There are many ways to do this.

Here are the top four advocacy
and information campaigns that
can be done in the
barangays:
1. Organize Pulong Barangay in

partnership with other
government units, NGOs,
and the academe.
2. Maximize the use of local media such as bulletin

boards, film viewings about VAW, or any GAD-related
issues and radio discussions on VAW.
3. Network with schools, women’s organizations, and other

stakeholders in the community.
4. Maximize local or community events.

REMINDERS
 Publication materials can either be
accessed through the websites of
agencies and organizations or can be
personally requested from them;
 Be ready with and have sufficient copies
of the primer on BPO, VAW information
kits, anti-VAW manuals, and other VAW-
related IEC materials for distribution.
56
g. Monitoring and Evaluating

VAW Desk Services
Data on VAW collected, monitored and evaluated
at the barangay level are the building blocks of the
national database on VAW. To
generate this, due diligence must be applied by VAW
Desk Officers in recording information. They must also
know enough of the situation on the ground so they
can interpret the realities behind the numbers
reflected in the various forms and logbooks.
Policymakers, whether at the level of the LGU or the
national government, rely heavily on these data and
information to draft plans, implement programs, and
allocate resources for VAW interventions.
How are cases monitored?
Filling-in the appropriate information in the intake form

is central in monitoring VAW cases. This will serve as
the basis for identifying the right remedies to address
them. It is also important to observe and implement
the two levels of monitoring VAW cases.
MONITORING AND
EVLUATING VAW
DESK SERVICES
57
TWO LEVELS OF MONITORING

VAW CASES
MONITORING CASES AT THE

INDIVIDUAL CASES BARANGAY LEVEL
Duties of the VAW Duties of the VAW
Desk Officer Desk Officer
1. Attend case 1. Maintain a data base of
conferences called all VAW cases reported
by the social worker in the barangay.
to check whether the 2. Take particular note of
remedies and the profiles of cases
services needed by such as the following:
the victim-survivor • rape;
have been delivered. • acts of
2. If security permits, lasciviousness;
the VAW Desk Officer • trafficking of
may also join women and girl-
the social worker in children;
conducting home • abuses of
visits to assess the women by their
progress or condition intimate partners and
of the client. • other forms of
VAW.
3. Proper gathering
and recordkeeping of
data base of the
profiles and needs of
the reported VAW
victims in the
barangay.
58
How is an evaluation conducted?
Recorded data that emerged from regular monitoring

of cases is used to evaluate the performance of the
VAW Desk, especially with regard to the provision of
services to VAW clients.
The barangay should take note of the elements that
make up a functioning VAW Desk by completing an
assessment tool. The Assessment Tool for VAW-Related
Services in the Barangays found in the Performance
Standards and Assessment Tools for Services
Addressing VAW in the Philippines is a guided checklist
especially made by the PCW.
The barangay should take note of the following

parameters in conducting the evaluation:
Physical facilities. What

facilities have been provided
by the barangay? If necessary
facilities have not yet been
provided, when will this be
done?
Personnel Qualifications. What
are the capabilities and
competencies of the VAW
Desk Officer? What are the
possible training programs
they should attend?
MONITORING AND
EVLUATING VAW
DESK SERVICES
59
Provision of Services. What are

the services provided by the
barangay? How many clients
experience sexual, physical,
economic and psychological
abuse, respectively?
Access to Information and

Services. What is the availabiity
of the VAW personnel and
services provided by the
barangay? This can be
validated with the schedule
of VAW Desk personnel
assignments. Is there a list of
available literature and IEC
materials that can be
distributed to victim-survivors
and the community?
Number of GAD related

activities in the barangay.
Does the barangay hold
activities which are
GAD-focused? What are they?
What is the budget for each
activity?
The barangay or the third party evaluator can also use an

assessment tool that they themselves developed.
The operation of the VAW Desk should be regularly
monitored and evaluated. It is ideal that the officers
should be able to keep track of its progress and identify
concerns affecting it. This will be helpful in improving the
operators of the VAW Desk.
60
Who are the evaluators? How often

should the evaluation be done?
There are two levels of evaluating the performance of

the VAW Desk.
TWO LEVELS OF EVALUATING
VAW DESK PERFORMANCE
Barangay Officials LGU office in-charge of

GAD affairs and, if
TOOL: possible, LCAT-VAWC
and PCW
The Assessment Tool representatives
for VAW-Related
Services in the TOOL:
Barangays
The Assessment Tool
FREQUENCY: for VAW-Related
Preferably done Services of Cities and
annually Municipalities and The
Assessment Tool for
VAW-Related Services
of Provinces and
Highly Urbanized
Cities
FREQUENCY:
MONITORING AND
EVLUATING VAW
DESK SERVICES
Can be done every

two years
61
Annexes
ANNEX A: VAW DOCS INTAKE FORM
ANNEX B: REFERRAL FORM
ANNEX C: FEEDBACK FORM
ANNEX D: BPO APPLICATION FORM
ANNEX D: DIRECTORY FORM
ANNEX F: LIST OF CONTENTS OF A FIRST AID KIT
ANNEX G: FLOWCHART ON THE ISSUANCE AND

ENFORCEMENT OF BPO
ANNEX H: MONTHLY REPORT FORM
ANNEX I: TEXT OF THE PERFORMANCE STANDARDS

AND ASSESSMENT TOOLS FOR SERVICES
ADDRESSING VAW IN THE
PHILIPPINES
ANNEX J: FLOWCHART IN HANDLING

VAWC CASES
ANNEX K: JOINT MEMORANDUM CIRCULAR

NO. 2010-2
ANNEXES
63
ANNEX A
NATIONAL VIOLENCE AGAINST WOMEN (NVAW) DOCUMENTATION
SYSTEM (intake Form)
ANNEXES
65
66
ANNEX B
REFERRAL FORM
Case No. ____________ Date of Referral ____________________

To: ______________________________________________________________________
Address __________________________________________________________________
Contact Person ____________________________________________________________
Name of Client ____________________________________________________________
Age ______ Sex _______ Address _____________________________________________
Name of Family/Guardian______________________________ Contact No._____________
Address___________________________________________________________________
Reason/s for Referral _______________________________________________________
Specific Service/s Requested _________________________________________________
Please refer to attached report/ intake form/case summary for more information.
Feedback requested and send to Referring Party/Agency:
__________________________________________________________________________
Address __________________________________________________________________
Cell Phone No. __________________________ Landline No. _______________________
Email address: __________________________ Fax No. ___________________________
Contact Person ____________________________________________________________
Referred by:
____________________________________ ___________________________
Signature over Printed Name Designation
ANNEXES
67
FEEDBACK FORM
Case No. _______ Date ___________________

_____________

Name of Client: Age: Sex: Address:
Date referred: Referred to:
S e r vi c e /s Service/s Names of Inclusive dates of provision O t h e r Client ’s

requested provided service pertinent satisfaction
provider/s information feedback
a n d Initial Update
such as
designation problem/s ( O n l y
encountered for case
68
ANNEX C
managers)
FEEDBACK FORM
ANNEX D
BPO APPLICATION FORM
Republic of the Philippines
Province of __________
City/Municipality __________
Barangay __________
APPLICATION FOR BARANGAY PROTECTION ORDER

1. NAME OF APPLICANT: ____________________ DATE OF BIRTH: ________
ADDRESS: ___________________________ TEL. NO.: _______
RELATIONSHIP TO VICTIM/S: ____________________ OCCUPATION: _____________
2. NAME OF VICTIM/S: _______________________ DATE/S OF BIRTH: ________
ADDRESS: ____________________________ TEL. NO.: ______
OCCUPATION/SOURCE OF INCOME: ____________________
CIVIL STATUS: __ Single __ Married __ Widow __ Separated __ Legally
Separated
3. NAME/S OF CHILDREN: DATE/S OF BIRTH: SEX:
___________________ _______________ ___
___________________ _______________ ___
OTHER CHILDREN UNDER HER CARE: DATE/S OF BIRTH: SEX:
______________________________ _______________ ___
______________________________ _______________ ___
4. NAME OF RESPONDENT: ___________________________ DATE
______________________________ OF BIRTH:
_______________ ___
________
______________________________ _______________ ___
ADDRESS: _____________________________ TEL. NO.: ______
SEX: ___ OCCUPATION/SOURCE OF INCOME: ________________
CIVIL STATUS: __ Single __ Married __ Widow/er __ Separated

__ Legally Separated
5. RELATIONSHIP OF VICTIM TO RESPONDENT:
__ Wife __ Former Wife __ Live-in Relationship
__ Dating Relationship __ Sexual Relationship
6. ACTS COMPLAINED OF: __ Threats __ Physical Injuries

DESCRIPTION:________________________________________________
___________________________________________________________
7. DATE/S OF COMMISSION: ______________________
8. PLACE/S OF COMMISSION: _____________________
9. If applicant is not the victim, state the circumstances of consent:

_____________________________________________________
_____________________________________________________
_____________________________________________________
______________________________________
Applicant Date
Signature Over Printed Name

VERIFICATION OF THE PUNONG BARANGAY
I certify that the applicant for BPO who personally appeared before me is a bonafide
resident of this barangay and is the same person who supplied all the above information and at-
test to the correctness of said information.
_______________________
Punong Barangay
Signature over Printed Name
Date Issued:
ANNEXES
69
ANNEX E
DIRECTORY FORM
Instructions This form should be completed by the Coordinationg Agency,

Referring Agency and the Receiving Agency which serves as a
reference before referrals are made. Part I is a list of agencies
and individuals providing services for easy reference while Part
II gives the details of these agencies and individuals as to their
eligibility requirements, specific services and other information
about them. Information must be updated periodically to include
new partners in the referral network.
Part I. Agencies and individuals classified in accordance with the services they provide:
A. PROTECTION Services
ADDRESS CONTACT CONTACT

PERSON NUMBER
1.
2.
3.
B. LEGAL ASSISTANCE
ADDRESS CONTACT CONTACT

PERSON NUMBER
70
A. PSYCHO-SOCIAL SERVICES
ORGANIZATION ADDRESS CONTACT CONTACT

PERSON NUMBER
B. MEDICAL SERVICES

PERSON NUMBER
C. MEDICO-LEGAL SERVICES

PERSON NUMBER
D. LIVELIHOOD AND EMPLOYMENT ASSISTANCE

PERSON NUMBER
A. OTHER INSTITUTIONS

PERSON NUMBER
ANNEXES
71
ANNEX F
LIST OF CONTENTS OF A FIRST AID KIT
ACFAS MINIMUM RECOMMENDED FAMILY KIT CONTENTS
Additional items may be added to personalize or customize this kit.
Family First Aid Kit Content Suggested Use

Absorbent Compress 5x9 dressing Cover and protect open wounds
Adhesive Bandages (Assorted Sizes) Cover and protect open wounds
Adhesive Tape (cloth) 1” To secure bandages or splints
Antibiotic Ointment packets (approx 1 g) Anti-infection
Antiseptic wipe Packets Wound cleaning/germ killer
Aspirin (Chewable) 81 mg For symptoms of a heart attack**
Blanket (Space Blanket) Maintain body temperature for shock
CPR Breathing Barrier (w/one-way valve) Protection during rescue breathing or
CPR
Instant Cold Compress To control swelling
Gloves (large), disposable, non-latex Prevent body fluid contact
Hydrocortisone Ointment Packets (approx 1 g) External rash treatment
Scissors Cut tape, cloth,or bandages
Roller Bandage 3” (individually wrapped) Secure wound dressing in place
Roller Bandage 4” (individually wrapped) Secure wound dressing in place
Sterile Gauze Pad 3x3 To control external bleeding
Sterile Gauze Pad 4x4 To control external bleeding
Thermometer, Oral (Non-Mercury/Non-Glass) Take temperature orally
Triangular Bandage Sling or binder/splinting
Tweezers Remove splinters or ticks
First Aid Instruction booklet Self explanatory
*ACFAS is the American National Red Cross Advisory Council on First Aid and Safety
Note: Remember to include prescription drugs in a Disaster Supplies Kit. Because the
storage requirements of prescription drugs vary, some may have to be added to the kit
at the last minute. You may want to pin or tape a note to the outside of your kit container
reminding you to take along prescription drugs if you have to evacuate.
Source: http://www.redcross.org/images/pdfs/code/First_Aid_Kit_Contents.pdf
72
ANNEX G
FLOWCHART ON THE ISSUANCE OF
BARANGAY PROTECTION ORDER (BPO)
ANNEXES
73
ANNEX H
MONTHLY REPORT FORM
BARANGAY __________________________ Municipality/ City:
_________________________
Province: ____________________________
Month: ______________________________
SUMMARY
Total Number of Clients Served

Number of Cases Filed
Total Population of the Barangay
Female
Male
Nature of Case Total TOTAL NUMBER OF CASES ACTED UPON

Number M/CSWDO PNP COURT Issued BPOs MEDICAL
of Cases
Reported
RA 9262
(VAWC)
Physical
Sexual
Psychosocial
Economic
RA 8353 (RAPE)
RA 9208 (Anti-
Trafficking)
74
RA 9208 (Anti-
Trafficking)
RA 7877 (Sexual
Harassment)
Other Cases
Programs/
Activities/
Projects
Implemented:
ANNEXES
75
ANNEX I
PERFORMANCE STANDARDS AND ASSESSMENT TOOLS
FOR SERVICES ADDRESSING VAW IN THE PHILIPPINES
(BARANGAY LEVEL)
76
ANNEXES
77
78
ANNEXES
79
80
ANNEXES
81
82
ANNEXES
83
84
ANNEXES
85
86
ANNEXES
87
88
ANNEXES
89
90
ANNEXES
91
92
ANNEXES
93
ANNEX J
FLOWCHART ON HANDLING VAWC CASES
94
ANNEX K
JOINT MEMORANDUM CIRCULAR NO. 2010-2
REPUBLIC OF THE PHILIPPINES
Department of the Interior and Local Government
Department of Social Welfare and Development
Department of Education
Department of Health
Philippine Commission on Women
Joint Memorandum Circular No. 2010-2
December 9, 2010
TO: ALL PROVINCIAL GOVERNORS, CITY AND MUNICIPAL MAYORS,

PUNONG BARANGAYS, DILG REGIONAL DIRECTORS AND FIELD
OFFICERS, THE ARMM REGIONAL GOVERNOR AND DILG REGIONAL
SECRETARY AND OTHERS CONCERNED
SUBJECT: GUIDELINES IN THE ESTABLISHMENT OF A VIOLENCE

AGAINST WOMEN (VAW) DESK IN EVERY BARANGAY
The State condemns discrimination against women in all its forms

and pursues by allappropriate means and without delay the policy
of eliminating discrimination againstwomen in keeping with the
Convention on the Elimination of All Forms of Discrimination
Against Women (CEDAW) and other international instruments
consistent with Philippinelaw.
Republic Act (RA) 9710, otherwise known as the Magna Carta of

Women, is a comprehensive women’s human rights law that seeks
to eliminate discrimination against women by recognizing,
protecting, fulfilling and promoting the rights of Filipino women,
especially those in the marginalized sectors. Section 12 D, Rule
IV of the Rules andRegulations Implementing the Magna Carta of
ANNEXES
95
Women provides for the establishment of a VAW desk in every barangay

to ensure that violence against women cases are fullyaddressed in a
gender-responsive manner.
To provide the guidelines and procedures for the above provision, this
Memorandum Circular is jointly issued by the Department of the
Interior and Local Government (DILG), the Department of Social Welfare
and Development (DSWD), the Department of Health (DOH), the
Department of Education (DepEd) and the Philippine Commission on
Women (PCW), pursuant to Section 12 D.2 of the Implementing Rules and
Regulations of RA 9710.
1. Definition of Terms
1.1. Violence Against Women (VAW) – refers to any act of gender-based

violence that results in, or is likely to result in physical, sexual, or
psychological harm or suffering to women, including threats of such acts,
coercion, or arbitrary deprivation of liberty, whether occurring in public
or in private life. It shall be understood to encompass, but not limited to,
the following:
(1) Physical, sexual, psychological, and economic violence occurring in the

family, including battering, sexual abuse of female children in the
household, dowry-related violence, marital rape, and other traditional
practices harmful to women, nonspousal violence, and violence related to
exploitation;
(2) Physical, sexual, and psychological violence occurring within the

general community, including rape, sexual abuse, sexual harassment, and
intimidation at work, in educational institutions and elsewhere, trafficking
in women, and prostitution; and
(3) Physical, sexual, and psychological violence perpetrated or condoned

by the State, wherever it occurs. It also includes acts of violence against
women as defined in Republic Act No. 9208 and 9262. Under the Magna
Carta of Women, this term is used interchangeably with gender-based
violence.
96
1.2. VAW Desk – a facility that would address VAW cases in a

gender-responsivemanner, managed by a person designated by the
punong barangay. It issituated within the premises of the barangay
hall. In the absence of a barangayhall, the VAW Desk shall be estab-
lished within the premises where the punongbarangay holds office.
2. Establishment of VAW Desk in Every Barangay
2.1. Setting up the VAW Desk – the punong barangay shall designate
an areawithin the barangay hall for the VAW desk. S/he shall provide
for the necessary furniture and fixtures such as, but not limited to,
table, chairs, separate filing cabinet and log book for record-keeping
of cases. Likewise, the punong barangay shall ensure the
confidentiality of the case and privacy and safety of the
victim-survivor.
2.2. Designation of VAW Desk person – the punong barangay shall

designate a VAW Desk person who is trained in gender-sensitive
handling of cases; preferably a woman barangay kagawad or woman
barangay tanod. In cases where there are no trained personnel,
ensure that the person assigned shall undergo basic gender
sensitivity training and orientation on anti-VAW laws.
2.3. Functions of the Barangay VAW Desk – The VAW Desk shall
perform the following tasks:
2.3.1. respond to gender-based violence cases brought to the

barangay;
2.3.2. record the number of gender-based violence handled
by the barangay and submit a quarterly report on all cases of
VAW to the DILG City/Municipal Field Office and the
City/Municipal Social Welfare Development Office
(C/MSWDO);
2.3.3. keep VAW case records confidential and secured, and
ensure that only authorized personnel can access it;
2.3.4. assist victims of VAW in securing Barangay Protection
ANNEXES
97
Order (BPO) and access necessary services;

2.3.5. develop the barangay’s gender-responsive plan in
addressing gender-based violence, including support services,
capacity building and referral system;
2.3.6. coordinate with and refer cases to government agencies,
nongovernment organizations (NGOs), institutions, and other
service providers as necessary;
2.3.7. address other forms of abuse committed against women,
especially senior citizens, women with disabilities, and other
marginalized groups;
2.3.8. lead advocacies on the elimination of VAW in the
community; and
2.3.9. perform other related functions as may be assigned.
2.4. Role of Provincial Governors, and City and Municipal Mayors –

all provincial governors, and city and municipal mayors shall ensure the
establishment of a VAW Desk in every barangay within their jurisdiction,
and provide technical and financial assistance for its operations pursuant
to Section 12.D paragraph 2 of the MCW IRR.
3. Protocol in Handling VAW Cases at the Barangay Level
The Anti-Violence Against Women and Their Children (VAWC) Act (RA
9262) mandates the Punong Barangay or in his/her absence the barangay
kagawad concerned or on duty to take immediate action upon being
informed of a violent incident and is mandated to issue a Barangay
Protection Order (BPO) on the date of filing after ex parte determination
of the basis of application. Please note that all forms of amicable
settlement under the Katarungang Pambarangay such as mediation,
settlement, conciliation, arbitration shall not apply to cases of VAWC. The
following protocols shall be observed by the Barangay VAW Desk person
when responding to VAW situations:
3.1. A VAWC (RA 9262) victim-survivor is accompanied by someone to the

barangay or the victim herself goes to the barangay.
3.1.1. Make the woman (and children, if applicable) comfortable
98
in a safe and private room giving her water and other

immediate needs, if any;
3.1.2. Assess the situation and get initial information to

determine the risks on hand and if immediate medical
attention is needed. If so, facilitate referral to the nearest
medical facility;
3.1.3. After the victim-survivor has stabilized, assist the

Punong Barangay/ Kagawad in the conduct of an
investigation in a gender sensitive and non-judgmental
manner in a language understood by her;
3.1.4. Inform her of her rights and the remedies available

and the processes involved particularly in relation to the
BPO. Assist her to file application, if she decides to have a
BPO;
3.1.5. Record the incident using the National VAW

Documentation System barangay form (Annex 1);
3.1.6. If victim-survivor desires to be in a safe shelter, seek

the assistance of the other barangay officials, barangay tanod
or the police in getting her belongings and refer to a shelter/
women’s center or to the C/MSWDO;
3.1.7. Assist the victim-survivor to file for a temporary

protection order (TPO) or permanent protection order (PPO)
with the nearest Family Court within 24 hours after issuance
of the BPO, if the victim-survivor so desires or she applies
directly for a TPO/PPO instead of a BPO;
3.1.8. Report the incident within four hours to the PNP and
the C/MSWDO.
3.2. A victim-survivor of VAWC is reported by a community member.

3.2.1. Verify the information and if needed, seek assistance
ANNEXES
99
from the PNP;

3.2.2. Assess the situation and facilitate the rescue of the victim-
survivor when necessary to ensure her safety, and when
applicable the safety of her children;
3.2.3. Inform the victim-survivor about her rights and remedies
available particularly the BPO and its processes. Assist her to
apply for a BPO, if she so desires;
3.2.4. Refer victim-survivor for medical care and temporary
shelter and other needs when needed based on the assessment
done;
3.2.5. Record the incident using the National VAW Documentation
System barangay form (Annex 1);
3.2.6. If not done earlier, report the incident within four hours to
the PNP and the C/MSWDO.
3.3. For rape, trafficking in persons and other cases which do not
fall under the jurisdiction of the barangay, assist the
victim-survivor to file a complaint at the PNP Women and
Children Protection Center or the National Bureau of Investigation
(NBI).
4. Monitoring and Reporting
Within six months from the issuance of this JMC, all DILG Regional Di-
rectors and Field Officers shall submit a report on the establishment of
Barangay VAW Desk in their respective areas.
5. Funding
The cost of the establishment and operations of the VAW Desk shall be
charged under the LGU’s gender and development (GAD) budget, which
shall be at least five percent (5%) of their budgetary allocation. As such,
it shall be included in the annual GAD Plans and Programs of the LGUs,
in accordance with Section 37.A of the MCW IRR (Planning, Budgeting,
Monitoring and Evaluation for GAD).
6. Effectivity
This Joint Memorandum Circular shall take effect immediately.
100
References
1. Joint Memorandum Circular (JMC) 2010-2

Guidelines in the Establishment of a Violence
Against Women (VAW) Desk in Every Barangay,
2010.
2. Department of Social Welfare and Development,

(Statistics on WEDCs), 2010
3. National Demographic Health Survey, 2008
4. Philippine Commission on Women

(formerly NCRFW) and Department of the Interior
and Local Government. Barangay Protection
Order (Anti-Violence Against Women and their
Children Act of 2004): A Primer. 2005.
5. Philippine Commission on Women (formerly

NCRFW) and DOH, DILG, DOJ, DSWD, PCW, PNP,
and UNFPA. Performance Standards and
Assessment Tools for Violence Against
Women-Related Services of Local Government
Units. 2008.
6. Philippine Commission on Women (formerly

NCRFW) and IAC-VAWC. Guidelines in the
Establishment and Management of a Referral
System on Violence Against Women at the Local
Government Unit Level . 2010.
7. Republic Act 7877 (Anti-Sexual Harassment Act),

1995
ANNEXES
101
9. Republic Act 8505 (Rape Victim Assistance and

Protection Act), 1998
10. Republic Act 9208 (Anti-Trafficking in Persons Act),

2003
11. Republic Act 9710 (Magna Carta of Women), 2008.
12. Republic Act 9262 (Anti-Violence Against Women

and their Children), 2004.
13. Women’s Children Protection Center- Directorate for

Investigation and Detective Management (WCPC-
DIDM), Philippine National Police, 2011
14. Women’s Children Protection Center- Directorate for

Investigation and Detective Management (WCPC-
DIDM), Philippine National Police. State of the Filipino
Women: Violence Against Women (VAW).
(Powerpoint Presentation), 2012
15. World Economic Forum, Global Gender Gap Index

Report, 2011
102
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What is the purpose of establishing Barangay VAW Desks?

What is the purpose of establishing Barangay VAW Desks?

What are some of the responsibilities of the Barangay VAW Desk?

What are some of the responsibilities of the Barangay VAW Desk?

Barangay

Any part of this book may be used or reproduced

with funding assistance from

Sa ating mga kasama sa barangay at pamahalaang lokal, umaasa

On behalf of the Department of the Interior and Local Government

Inaasahan kong makatutulong ito sa ating lahat.

The Department of the Interior and Local

This handbook undoubtedly helps in raising the knowledge and

We are therefore highly optimistic that this fruit of collaboration among

Mabuhay ang ating mga Kababaihan! Patuloy na ipaglaban ang

Gratitude is expressed to the following for their collective

The members of the Inter-Agency Council on Violence

The Technical Working Group, which was instrumental in

Director Virgilio Castro and Dr. Reinelda C. Raffiñan of the

Likewise, sincere appreciation and acknowledgment to

To the Philippine Commission on Women Executive Director

Lastly, sincere thanks to the Office of Senator Pia S.

About the Handbook 3

A. Setting-up the VAW Desk 9

F. Spreading the Word 51

With the setting up of the Barangay VAW Desk,

This Barangay VAW Desk Handbook explains in detail

About the Handbook

The protocols and procedures in this Handbook are

The main parts of the Handbook are the following:

Setting-Up the VAW Desk presents a description of the

Designating a VAW Desk Officer defines and describes

Guiding Service Delivery thoroughly discusses the

Financing VAW Desk Operations explains where and

Recording and Reporting Clients Served gives

Spreading the Word gives emphasis on the importance of

Monitoring and Evaluating the Services of the

Annexes contain sample forms, flowcharts, and copy of

Notwithstanding these policies, there are still numerous

In 2008, the National Demographic and Health

providers. Those victim-survivors sought help from their own

Violence exists in a vicious cycle and can happen to anyone.

LGUs play a very important role in understanding, preventing

This detailed manual has been developed to carry out

a. Setting-up the VAW Desk

A VAW Desk is a physical facility that addresses VAW

THE VAW DESK

1. An assurance of confidentiality throughout the

What are the Functions of the VAW Desk?

1. Respond to gender-based violence cases brought to

What are the Functions of the VAW Desk?

4. Assist victims of VAW in securing Barangay Protection

Where can the VAW Desk

Its location must be situated in a place where the

What if there is no room available for the VAW Desk?

Find an enclosed area within the compound or the

THE VAW DESK

The following resources must be available in the

• Computer for logging

• Important forms such