Scribd Logo
Upload

Welcome to Scribd!

  • 96 views

    Statement of Purpose

    Uploaded by

    Venkat Ravichandran
    Naas General Hospital is a 243 bed public hospital in Ireland that serves over 250,000 people. It provides emergency and inpatient medical and surgical care 24/7/365 through its emergency department. The hospital aims to provide high-quality, safe, effective and patient-centered care according to national standards. It has strategic objectives in areas like person-centered care, safety, leadership and resources to achieve this aim. The hospital provides a wide range of medical, surgical and diagnostic services through consultants, nurses and other staff.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Statement of Purpose

    Uploaded by

    Venkat Ravichandran
    96 views6 pages
    Naas General Hospital is a 243 bed public hospital in Ireland that serves over 250,000 people. It provides emergency and inpatient medical and surgical care 24/7/365 through its emergency department. The hospital aims to provide high-quality, safe, effective and patient-centered care according to national standards. It has strategic objectives in areas like person-centered care, safety, leadership and resources to achieve this aim. The hospital provides a wide range of medical, surgical and diagnostic services through consultants, nurses and other staff.

    Original Description:

    _0

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Naas General Hospital is a 243 bed public hospital in Ireland that serves over 250,000 people. It provides emergency and inpatient medical and surgical care 24/7/365 through its emergency department. The hospital aims to provide high-quality, safe, effective and patient-centered care according to national standards. It has strategic objectives in areas like person-centered care, safety, leadership and resources to achieve this aim. The hospital provides a wide range of medical, surgical and diagnostic services through consultants, nurses and other staff.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    96 views6 pages

    Statement of Purpose

    Uploaded by

    Venkat Ravichandran
    Naas General Hospital is a 243 bed public hospital in Ireland that serves over 250,000 people. It provides emergency and inpatient medical and surgical care 24/7/365 through its emergency department. The hospital aims to provide high-quality, safe, effective and patient-centered care according to national standards. It has strategic objectives in areas like person-centered care, safety, leadership and resources to achieve this aim. The hospital provides a wide range of medical, surgical and diagnostic services through consultants, nurses and other staff.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    1.

    0 Introduction

    Naas General Hospital is a 243 bedded acute public hospital serving the catchment area of
    Kildare and West-Wicklow with a population of over a quarter of a million people. Our services
    are designed to meet the needs of the adult (over 14 years) population in this catchment area.
    The majority of our hospital activity results from unscheduled inpatient admissions through the
    Emergency Department (ED). The emergency department is open 24-hours per day 7 days per
    week all year round. Service users can self-present to ED or referral can be made by General
    Practitioner (GP) services or within the hospital via Out Patient Department (OPD). Service
    users can also access the day ward, the day hospital and the outpatients department via GP
    referral.

    2.0 Our Aim


    Our aim is to provide a high-quality patient-centered service, which is safe, cost effective and
    flexible. We hope to realize our vision with implementation of our mission statement.

    Mission Statement

    Together we will provide equitable and quality patient care, delivered safely by skilled and
    valued staff, through the best use of available resources

    3.0 Strategic Objectives

    3.1 Implementation of HIQAs National Standards for Safer Better Healthcare 2012 in
    conjunction with the HSEs Corporate Strategy

    Naas General Hospital has developed their strategic quality objectives in line with the eight
    themes of HIQAs National Standards for Safer Better Healthcare (HIQA, 2012) and to align with
    the HSEs Corporate Strategy 2015-2017 (HSE, 2015).

    Theme 1: Person-centered care and support


    We promote kindness, consideration and respect for our patients dignity, privacy and
    autonomy. We consider our service users needs when planning and delivering care in order to
    improve patient experience and outcomes. We effectively listen to our service users and aspire
    to meet their needs with consideration and compassion.

    Theme 2: Effective-care and support


    We aim to consistently deliver best achievable outcomes for our service users in the context of
    our own hospital services and resources and, our provisions for accessing and co-coordinating
    care for our service users within our hospital group. We deliver care based on best available
    national and international evidence to achieve best outcomes for service user. We promote
    professionalism and quality in our delivery of care.

    Theme 3: Safe-care and support


    We endeavor to deliver high quality care by embedding a culture of safety and quality
    improvement into all processes and daily practices within our organisation. We continue to
    monitor and assess these practices through evidence base, self assessment, clinical and non-
    clinical audit, service users feedback and incident review.
    Naas General Hospital Statement of Purpose
    Page 1 of 6
    Theme 4: Health and wellbeing
    We maximize our opportunity to positively influence service users and staffs health and
    wellbeing. We actively promote nationally recognised health promotions and policies in order to
    help achieve this goal. We refer to the HSEs paper Healthy Ireland a Framework for Improved
    Health and Wellbeing 2013-2025).

    Theme 5: Leadership, governance and management


    We create a well-governed service to ensure sustainable delivery of high-quality safe, effective
    person-centered care and support. We have clear lines of accountability at individual, team and
    service levels. We support and develop leaders within our organisation and push forward the
    agenda of patient safety and quality improvement. We promote effective communication and
    co-operation between and within departments. We implement and promote departmental
    standards to continue to achieve high quality care. We promote clinical governance through
    implementation of national standards and stewardship of national strategies. We regularly
    rehearse tactical response practices to ensure readiness for major event occurrence. We
    encourage effective leadership through regular management and strategic group meetings.

    Theme 6: Workforce
    Our workforce is committed to delivering a high quality and safe service. We support our
    workforce to achieve this by providing a safe working environment, and by creating a skill mix
    within teams that compliments the organisation as a whole. We adhere to national mandatory
    training programs. We encourage professional motivation through continuous professional
    development and by promoting clinical developments. We aspire to harness the maximum
    potential of staff by promoting and cultivating innovative approaches. We encourage strong
    links with our academic partners and encourage internships and work placements.

    Theme 7: Use of Resources


    In order to best utilise our resources, we actively and regularly plan, manage and deliver our
    services in order to achieve safe, high-quality care. Decisions made by those responsible for
    resources are well informed and transparent. We aspire to focus our resources where they are
    needed most. We encourage initiatives that link departments and stakeholders to provide a
    uniform and cohesive work force, where resource management is accountable and equitable.

    Theme 8: Use of Information


    Quality information which is accurate, valid, reliable, timely, relevant, legible and complete
    forms the basis for managing, delivering and monitoring our services. We are committed to
    developing systems to ensure the collection and reporting of high quality information which will
    support quality improvement of services. We adhere to national frameworks and standards for
    maintenance of accurate records for legislative requirements. We promote a culture and
    atmosphere of communication where service users may understand information that is relevant
    to their care.

    Naas General Hospital Statement of Purpose


    Page 2 of 6
    3.2 Our Vision

    Our vision is to realize a health system that has as its primary focus patient safety and quality of
    care

    Delivering our Vision

    In order to achieve our vision we refer to The Report of the Quality and Safety Clinical
    Governance Development Initiative: Sharing our Learning March 2014.

    This report illustrates a framework for governance of quality and safety which was developed in
    collaboration with health service providers, the framework is made up of vision, principles and
    matrix of structures and processes that support clinical governance development.

    The main purpose of this report is to consolidate learning and make core recommendations for
    health service providers, policy makers and commissioners to inform their own specific actions
    plans. Consequently, we believe that in following the principles and guides detailed below we
    will achieve our vision. The report recommends the following as central to deliverance of a
    quality service:

    Active listening with patients and staff - understanding the experience of patients (what
    matters to them) and what motivates staff is central in creating a quality culture.
    Real time measurement prompts wise decisions which lead to the need for good quality
    data and transparency.
    Terminology matters in avoiding confusion - the term clinical governance was seen by
    some as management speak- therefore, we are proposing the term quality and safety
    and specifically governance for quality and safety.

    We will aspire to implement these guides in order to link quality initiatives and improvements
    in order to provide cohesive, consistent, continuous, high standard care within the framework
    of our available resources.

    Naas General Hospital Statement of Purpose


    Page 3 of 6
    4.0 Our Services

    4.1 Description of Services Provided

    Naas General Hospital provides the following services


    General Medicine
    General Surgery
    Emergency Medicine
    Acute Psychiatry
    These services are provided 24 hours a day 7 days a week throughout the year. The hospital
    provides comprehensive medical and surgical investigation, diagnosis and treatment service for
    person aged 14 years and over.

    Consultant Doctors
    General Medicine
    Emergency Medicine
    Endocrinology
    Cardiology
    Gastroenterology
    Geriatrics/Stroke
    Surgeons
    Dermatology
    Rheumatology
    Haematology
    Microbiology
    Palliative Care
    Oncology
    Orthopaedics

    Advanced Nurse Practitioners & Nurse Specialists


    Minor Injuries
    Cardiology
    Infection Prevention & Control
    Respiratory Care
    Oncology Care
    Palliative Care
    Haemovigilance
    Health Promotion
    Cardiac Rehabilitation
    Diabetes
    Anti-Coagulation
    Stroke
    Tissue Viability
    Resuscitation Training Officer
    Rheumatology
    GP Liaison

    Naas General Hospital Statement of Purpose


    Page 4 of 6
    4.2 Further Services are delivered in the following areas

    Acute Medical Assessment Unit


    Care of the Elderly Day Services (Day Hospital)
    Clinical Engineering
    Day Ward: Including Endoscopy & Colonoscopy, Paediatric Dental Service (Community
    Referral)
    Cardiology Diagnostics
    Occupational Therapy
    Pharmacy Dispensary & Team-Based Clinical Services
    Physiotherapy
    Pulmonary Function Laboratory
    Radiology X-ray, Ultrasound, CT, MRI
    Social Work
    Speech and Language Therapy
    Clinical Nutrition and Dietetics
    Laboratory Service
    Palliative Care
    Phlebotomy
    Out-Patient Department
    Anti-Coagulation Clinic
    Oncology /Haematology Day Unit
    Cardiac Rehabilitation Unit
    Pre-Assessment Clinic
    Stroke Service
    Pastoral Care
    Central Sterile Services Department
    Minor Injury Unit

    4.3 Integration Arrangements

    Naas General Hospital is of the hospitals within the Dublin Midlands Group and supports the
    integration of services between hospitals within this group. A number of the consultant doctors
    have joint appointments with other hospitals. Naas General Hospital links with the tertiary
    referral centres outside the hospital as necessary. A number of pathways exist linking our
    hospital services to community service.

    Naas General Hospital Statement of Purpose


    Page 5 of 6
    5.0 Quality & Risk Management

    The Quality & Risk Department within the hospital has responsibility for risk management,
    complaints management and management of compliance with National Standards. The Quality
    & Risk Department operates according to HIQA National Standards for Safer Better Healthcare.
    It also operates according to HSE policies around quality, risk and complaints management
    including HSEs Safety Incident Investigation Policy 2014 and Your Service Your Say.

    Compliments, Comments and Complaints

    Complaints are managed according to the HSEs national policy Your Service Your Say which
    integrates HSE guidance in meeting the legislative requirements. In keeping with the
    Ombudsman recommendations, we will attempt to resolve complaints as efficiently as possible
    in accordance with the complainant and to their satisfaction in an informal manner. If you wish
    to proceed to formal investigation stage, your complaint will be investigated thoroughly and
    you will be informed of the outcome as soon as possible. Complaints are treated in complete
    confidence and will not affect your current or future treatment. Please address complaints to:

    Patient Services Department,


    Naas General Hospital,
    Naas,
    Co. Kildare.
    Email: [email protected]

    As well as complaints, we welcome your views on the service and care we provide. We are
    delighted to hear when we are doing well, but we also need to know what we can do better. If
    you would like to make any comments on our services (compliments, suggestions or feedback),
    please direct to the above contact details.

    National Healthcare Charter - You and Your Health Service


    The National Healthcare charter is a statement of commitment by the HSE describing:
    What you can expect when using health services in Ireland
    What you can do to help Irish health services to deliver more effective and safe services

    6.0 Policies and Procedures

    Naas General Hospital is committed to the provision of safe, high quality health services,
    delivered according to our standardised policies, procedures, protocols and guidelines
    (PPPGs) that are based on best available evidence. This should lead to achievement of best
    possible health and personal social care outcomes for patients and service users, within our
    available resources.

    National Clinical Guidelines are considered for use in local practice when assessing and
    planning services. Risk assessments are documented when services are unable to fully
    implement National Clinical Guidelines and appropriate action taken to ensure the quality and
    safety of services. Arrangements are in place for training staff in appraising and developing
    policies, procedures, protocols and guidelines and for identifying evidence-based best
    practice.

    Naas General Hospital Statement of Purpose


    Page 6 of 6

    You might also like