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    Customer Satisfaction Survey-Revised Format

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    nourin
    Thank you for the feedback. It is helpful for us to understand customer experience and identify areas for improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Customer Satisfaction Survey-Revised Format

    Uploaded by

    nourin
    59 views4 pages
    Thank you for the feedback. It is helpful for us to understand customer experience and identify areas for improvement.

    Original Title

    Web_survey_form.pdf

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Thank you for the feedback. It is helpful for us to understand customer experience and identify areas for improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    59 views4 pages

    Customer Satisfaction Survey-Revised Format

    Uploaded by

    nourin
    Thank you for the feedback. It is helpful for us to understand customer experience and identify areas for improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    CUSTOMER SATISFACTION SURVEY- Revised format

    Name: Age: Gender: M/ F

    Phone: Email:

    Address:

    Branch:

    Account Number (16 digit)

    1) What type of accounts do you hold with us?

    SB CD OD/CC

    Gold loans Home loans Vehicle loans

    Education loans Fixed Deposits Others

    If others please specify

    2) Do you think that the bank caters to all your banking needs? Yes / No

    If No, what are the other services the bank should offer?
    3) Does SIB offer competitive interest rates? Yes / No

    If No, on what products?

    FD / RD Loans Others

    If others please specify:

    4) Does SIB offer competitive service charges? Yes / No

    If No, on what services?

    Demand Draft Fund transfer

    Any branch banking Others

    If others please specify:

    5) Do you use the service of any other banks? Yes. No

    If Yes, would you please share the reasons?

    6) What do you feel about the overaal service quality of our bank ?

    Excellent Very good

    Good Average Poor


    7) Where do you feel that the bank needs improvement?

    Customer service Quick response Product range offered

    Ambience Personalized service Disposal of credit proposals

    Net banking Proper information Others


    about Products
    If others please specify

    8) Would you recommend our bank to a friend, relative or an associate?


    Yes / No / Maybe

    If yes, please provide the contact details?

    9) What do you look for in a bank when you decide to start a relationship?

    Wide branch network ` ATM Network Customer service

    Choice of products Prompt response Proximity Others

    If others please specify

    10) When you think of SIB, what comes to your mind first?

    Personalized service Wide branch network Customer service

    Complete banking 100% Core banking Others

    If others please specify


    11) Are you aware of the following products / services being offered by the bank?

    Demat Yes No

    RTGS / NEFT Yes No

    Intra branch fund transfer Yes No

    Linking of FD with SB Yes No

    Inward remittance from abroad Yes No

    Internet Banking Yes No

    Mobile alerts Yes No

    Debit cum ATM cards Yes No

    At par payable cheques Yes No

    SiberTrade Yes No

    M-Pay Yes No

    SIB Pure Gold Yes No

    Privilige Accounts Yes No

    Mahila Accounts Yes No

    Group Salary Account Yes No

    12) Your opinion on this survey

    Satisfactory Will yield result Looking forward for results

    Others

    If others please specify

    Please send the form to : South


    Indian Bank, Customer Care Centre, Planning & Development
    Dept., Head Office, SIB House, Mission Quarters, Thrissur- 680 001 Email: [email protected]

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